Last modified by Xiaoling on 2024/10/21 15:44

From version 60.1
edited by Xiaoling
on 2022/05/06 18:24
Change comment: Uploaded new attachment "image-20220506182424-3.png", version {1}
To version 73.4
edited by Xiaoling
on 2022/05/07 14:47
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -22,27 +22,15 @@
22 22  (((
23 23  (((
24 24  (((
25 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 26  )))
27 27  )))
28 -
29 -(((
30 -(((
31 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 32  )))
33 -)))
34 34  
35 35  (((
36 36  (((
37 - at low data rates.
38 -)))
39 -)))
40 -)))
41 -
42 42  (((
43 -(((
44 -(((
45 -
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
46 46  )))
47 47  )))
48 48  )))
... ... @@ -50,25 +50,15 @@
50 50  (((
51 51  (((
52 52  (((
53 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
54 54  )))
55 55  )))
56 -
57 -(((
58 -(((
59 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 60  )))
61 -)))
62 62  
63 63  (((
64 64  (((
65 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 -)))
67 -)))
68 -
69 69  (((
70 -(((
71 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
72 72  )))
73 73  )))
74 74  )))
... ... @@ -76,56 +76,12 @@
76 76  (((
77 77  (((
78 78  (((
79 -**~ and connects max 2 x LoRaWAN servers at the same time**.
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
80 80  )))
81 81  )))
82 82  )))
83 83  
84 -(((
85 -(((
86 -(((
87 -
88 -)))
89 -)))
90 -)))
91 91  
92 -(((
93 -(((
94 -(((
95 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 -)))
97 -)))
98 -
99 -(((
100 -(((
101 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 -)))
103 -)))
104 -)))
105 -
106 -(((
107 -(((
108 -(((
109 -
110 -)))
111 -)))
112 -)))
113 -
114 -(((
115 -(((
116 -(((
117 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 -)))
119 -)))
120 -
121 -(((
122 -(((
123 - customize the frequency bands to use in their own LoRaWAN network.
124 -)))
125 -)))
126 -)))
127 -
128 -
129 129  ===== 1.2 Specifications =====
130 130  
131 131  (((
... ... @@ -210,77 +210,64 @@
210 210  ===== 1.4 Label info and login name =====
211 211  
212 212  
213 -(% style="text-align:center" %)
214 214  [[image:1651803959860-394.png||height="500" width="375"]]
215 215  
216 -
217 -
218 218  (((
219 219  (((
220 -**~ Label information:**
151 +**Label information:**
221 221  )))
222 222  )))
223 223  
224 224  (((
225 225  (((
226 -
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
227 227  )))
228 228  )))
229 229  
230 230  (((
231 231  (((
232 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
233 233  )))
234 234  )))
235 235  
236 236  (((
237 237  (((
238 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
169 +**Miner animal name**: xxx-xxx-xxx
239 239  )))
240 240  )))
241 241  
242 242  (((
243 243  (((
244 -**~ Miner animal name**: xxx-xxx-xxx
175 +**Miner address**:          112xxxxxx
245 245  )))
246 246  )))
247 247  
248 248  (((
249 249  (((
250 -**~ Miner address**:          112xxxxxx
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
251 251  )))
252 252  )))
253 253  
254 254  (((
255 255  (((
256 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
257 257  )))
258 258  )))
259 259  
260 260  (((
261 261  (((
262 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
193 +**SN**:  device serial number.
263 263  )))
264 264  )))
265 265  
266 -(((
267 -(((
268 -**~ SN**:  device serial number.
269 -)))
270 -)))
271 271  
272 -
273 273  ==== 2. Quick Start & Onboarding ====
274 274  
275 275  (((
276 276  (((
277 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
278 278  )))
279 -
280 -(((
281 - connecting to its Wi-Fi network, or via its WAN Ethernet port.
282 282  )))
283 -)))
284 284  
285 285  (% class="wikigeneratedid" id="H-2" %)
286 286  (((
... ... @@ -293,7 +293,9 @@
293 293  
294 294  (((
295 295  (((
296 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
218 +
219 +[[image:1651804327535-321.png||height="325" width="199"]]
297 297  )))
298 298  )))
299 299  
... ... @@ -305,49 +305,28 @@
305 305  
306 306  (((
307 307  (((
231 +(% class="box infomessage" %)
232 +(((
308 308   called           : **//HPD-dragino-xxxxxx//**
309 309  )))
310 310  )))
311 -
312 -(((
313 -(((
314 - with password:  **//dragino+dragino//**
315 315  )))
316 -)))
317 317  
318 318  (((
319 319  (((
320 -
321 -)))
322 -)))
323 -
240 +(% class="box infomessage" %)
324 324  (((
325 -(((
326 -
242 + with password:  **//dragino+dragino//**
327 327  )))
328 328  )))
329 -
330 -(((
331 -(((
332 - You can use a PC to connect to this Wi-Fi network. The PC will
333 333  )))
334 -)))
335 335  
336 336  (((
337 337  (((
338 - get an IP address 10.130.1.xxx and the HP0D has the default
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
339 339  )))
340 340  )))
341 341  
342 -(((
343 -(((
344 - IP 10.130.1.1
345 -)))
346 -)))
347 -
348 -
349 -
350 -(% style="text-align:center" %)
351 351  [[image:1651804397792-591.png||height="402" width="763"]]
352 352  
353 353  
... ... @@ -355,22 +355,11 @@
355 355  ====== 2.1.2 Connect via HP0D hostname ======
356 356  
357 357  (((
358 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
359 359  )))
360 360  
361 -(((
362 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
363 -)))
263 +Like: __**//http:~/~/dragino-4ba54a//**__
364 364  
365 -(((
366 - Web-UI via HP0D’s hostname.
367 -)))
368 -
369 -
370 - Like: __**//http:~/~/dragino-4ba54a//**__
371 -
372 -
373 -(% style="text-align:center" %)
374 374  [[image:1651804629009-699.png]]
375 375  
376 376  
... ... @@ -378,40 +378,27 @@
378 378  
379 379  (((
380 380  (((
381 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
272 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
382 382  )))
383 383  )))
384 384  
385 385  (((
386 -(((
387 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
277 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
388 388  )))
389 -)))
390 390  
391 -(((
392 -
393 -)))
394 -
395 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
396 -
397 - or SSH access of HP0D.
398 -
399 -(% style="text-align:center" %)
400 400  [[image:1651804782523-623.png]]
401 401  
402 402  
403 -
404 404  ===== 2.2 Generate QR Code =====
405 405  
406 406  (((
407 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
408 408  )))
409 409  
410 410  (((
411 - Note: After onboarding, this wallet will become owner of this hotspot.
290 +Note: After onboarding, this wallet will become owner of this hotspot.
412 412  )))
413 413  
414 -(% style="text-align:center" %)
415 415  [[image:image-20220506140312-1.png||height="435" width="438"]]
416 416  
417 417  
... ... @@ -418,58 +418,46 @@
418 418  ===== 2.3 Onboarding Hotspot =====
419 419  
420 420  (((
421 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
422 422  )))
423 423  
424 424  (((
425 - Note: the APP version need to be greater than 3.11.
426 -)))
303 +Note: the APP version need to be greater than 3.11.
427 427  
428 -(((
429 429  
430 430  )))
431 431  
432 432  (((
433 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
309 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
434 434  )))
435 435  
436 -(((
437 - the ‘DRAGINO Miner HP0D’
438 -)))
312 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
439 439  
440 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
441 441  
442 - 3. Scan the QR Code you generated in the previous step.
315 +3. Scan the QR Code you generated in the previous step.
443 443  
444 -(% style="text-align:center" %)
445 445  [[image:1651828211026-220.png||height="405" width="191"]]
446 446  
447 - 4. Onboarding your device
448 448  
449 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
320 +4. Onboarding your device
450 450  
451 - mobile to onboarding server might have issue.
322 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
452 452  
453 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
454 454  
455 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
456 -
457 -
458 458  5. Check onboarding status
459 459  
460 - You can check from mobile:
327 +You can check from mobile:
461 461  
462 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
329 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
463 463  
464 - You can also see the hotspot status in below link:
331 +You can also see the hotspot status in below link:
465 465  
466 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
333 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
467 467  
468 - Example:
335 +Example:
469 469  
470 - Green Synced means hotspot works normal.
337 +Green Synced means hotspot works normal.
471 471  
472 -(% style="text-align:center" %)
473 473  [[image:1651828427715-679.png||height="374" width="635"]]
474 474  
475 475  
... ... @@ -476,18 +476,9 @@
476 476  ===== 2.4 Set the Port Forwarding =====
477 477  
478 478  (((
479 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
345 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
480 480  )))
481 481  
482 -(((
483 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
484 -)))
485 -
486 -(((
487 - you may have.
488 -)))
489 -
490 -(% style="text-align:center" %)
491 491  [[image:1651828514449-658.png]]
492 492  
493 493  (((
... ... @@ -495,15 +495,15 @@
495 495  )))
496 496  
497 497  (((
498 - Note: Please refer to more detailed Settings
355 +Note: Please refer to more detailed Settings
499 499  )))
500 500  
501 501  (((
502 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
359 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
503 503  )))
504 504  
505 505  (((
506 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
363 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
507 507  )))
508 508  
509 509  
... ... @@ -511,35 +511,27 @@
511 511  
512 512  ===== 3.1 LoRa frequency configuration =====
513 513  
514 -(% style="text-align:center" %)
515 515  [[image:1651828687205-178.png||height="323" width="657"]]
516 516  
517 517  
518 -
519 519  ===== 3.2 Check the LoRaWAN serveraddress =====
520 520  
521 -
522 -(% style="text-align:center" %)
523 523  [[image:1651828703680-156.png||height="349" width="672"]]
524 524  
525 525  
526 526  ===== 3.3 Check Miner configuration =====
527 527  
528 -(% style="text-align:center" %)
529 529  [[image:image-20220506181408-1.png||height="451" width="513"]]
530 530  
531 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
383 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
532 532  
533 -**~ button of Update, and then wait 10mins to check here,**
534 534  
535 -
536 536  ==== 4. Installation of Antenna ====
537 537  
538 538  (((
539 - HP0D use Fiber Glass Antenna.
389 +HP0D use Fiber Glass Antenna.
540 540  )))
541 541  
542 -(% style="text-align:center" %)
543 543  [[image:1651832158606-882.png]]
544 544  
545 545  (((
... ... @@ -547,88 +547,123 @@
547 547  )))
548 548  
549 549  (((
550 -
399 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
551 551  )))
552 552  
553 553  (((
554 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
403 +[[image:1651832205608-998.png||height="349" width="198"]]
555 555  )))
556 556  
406 +==== 5. SSH Access for Linux console ====
407 +
557 557  (((
558 - to antenna and install as below:
409 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
559 559  )))
560 560  
561 561  (((
562 -(% style="text-align:center" %)
563 -[[image:1651832205608-998.png||height="349" width="198"]]
413 +Port:         22
564 564  )))
565 565  
566 -==== 5. SSH Access for Linux console ====
567 -
568 568  (((
569 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
417 +User Name:      **root**
570 570  )))
571 571  
572 572  (((
573 - Port:         22
421 +Password:         **Randomly generated ((% class="mark" %)found on device’s label(%%) )**
574 574  )))
575 575  
576 576  (((
577 - User Name:      **root**
425 +After logging in, you will be in the Linux console and can enter commands as shown below.
578 578  )))
579 579  
428 +[[image:1651832284160-991.png]]
429 +
430 +
431 +==== **6. How to change the Wireless function of HP0D** ====
432 +
433 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
434 +
435 +===== **6.1 Access the Linux console.** =====
436 +
437 +Follow the previous step of Step 5.
438 +
439 +
440 +===== 6.2 Install the package of network-manager. =====
441 +
442 +Run commands:
443 +
444 +(% class="box infomessage" %)
580 580  (((
581 - Password:         **Randomly generated ((% class="mark" %)found on device’s label(%%) )**
446 + apt update
447 + apt install network-manager
582 582  )))
583 583  
450 +[[image:image-20220507140730-1.png]]
451 +
452 +
453 +===== 6.3 Reboot the device. =====
454 +
455 +Run command:
456 +
457 +(% class="box infomessage" %)
584 584  (((
585 -
459 + reboot
586 586  )))
587 587  
462 +[[image:image-20220507140814-2.png]]
463 +
464 +===== 6.4 Check the wireless type =====
465 +
466 +Run command:
467 +
468 +(% class="box infomessage" %)
588 588  (((
589 - After logging in, you will be in the Linux console and can enter commands as shown below.
470 + iw dev
590 590  )))
591 591  
592 -(% style="text-align:center" %)
593 -[[image:1651832284160-991.png]]
473 +[[image:image-20220507140941-3.png]]
594 594  
475 +===== 6.5 Connect the WiFi. =====
595 595  
477 +Run command:
596 596  
479 +(% class="box infomessage" %)
480 +(((
481 + nmtui
482 +)))
597 597  
598 -==== 6. Trouble Shootings ====
484 +[[image:image-20220507140953-4.png]]
599 599  
600 -===== 6.1 How to get a wallet address? =====
601 601  
602 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
487 +==== 7. Trouble Shootings ====
603 603  
489 +===== 7.1 How to get a wallet address? =====
604 604  
605 -===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
491 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
606 606  
493 +
494 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
495 +
607 607  (((
608 - User can login the HP0D, able to access other Web Pages except miner page
497 +User can login the HP0D, able to access other Web Pages except miner page.
609 609  )))
610 610  
611 611  (((
612 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
501 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
613 613  )))
614 614  
615 615  
616 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout  =====
505 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
617 617  
618 -(% style="text-align:center" %)
619 619  [[image:image-20220506182042-2.png||height="250" width="516"]]
620 620  
621 -(% style="text-align:center" %)
622 622  [[image:1651832455372-647.png||height="224" width="520"]]
623 623  
511 +HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
624 624  
625 - HP0D is establish connection to Helium server and not finished. And you might see above.
626 626  
627 - It might relate to the network where might up to 10mins
514 +===== 7.4 Onboarding – Bad Gaterway =====
628 628  
629 -
630 -===== 6.4 Onboarding – Bad Gaterway =====
631 -
632 632  (% style="text-align:center" %)
633 633  [[image:1651832583790-633.png]]
634 634  
... ... @@ -635,58 +635,68 @@
635 635   This is caused by the process leads too long which just need to refresh the page.
636 636  
637 637  
638 -1.
639 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
522 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
640 640  
641 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
524 +(% style="text-align:center" %)
525 +[[image:image-20220506182424-3.png]]
642 642  
643 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
527 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
644 644  
529 + device block height is much lower than the current height as the above picture like '1 1', the QR code
645 645  
646 -1.
647 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
531 + generation may fail.
648 648  
649 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
650 650  
651 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
534 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
652 652  
536 +(% style="text-align:center" %)
537 +[[image:1651832742262-209.png||height="297" width="365"]]
653 653  
654 -1.
655 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
539 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
656 656  
657 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
541 + click the button of ‘Clean’ to re-generate the QR Code.
658 658  
659 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
660 660  
544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
661 661  
662 -1.
663 -11. Onboarding – MAC address is being refreshed after scan QR Code
546 +(% style="text-align:center" %)
547 +[[image:1651832811038-780.png||height="462" width="216"]]
664 664  
665 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
549 + If you see the MAC Address shows the ‘Unknown where is due to the provision error,
666 666  
551 + please contact us to help you solve.
667 667  
668 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
669 669  
670 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
554 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
671 671  
556 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
672 672  
558 + public key/ wallet address to onboarding server. Server will return the match MAC address
673 673  
560 + for this hotspot.
674 674  
675 -1.
676 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
677 677  
678 -//This is caused by the server connection delay, which does not affect the normal use.//
563 + If you don’t see MAC address, make sure your mobile has good internet connection.
679 679  
680 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
565 +(% style="text-align:center" %)
566 +[[image:1651832880009-473.png]]
681 681  
682 682  
683 -*
684 -*1. Mobile APP crash after scan the QR Code?
685 -* //Make sure you have input the correct Wallet address to generate QR Code.//
686 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
687 -* //Make sure your mobile app’s relevant permission are enabled.//
688 -* //Known: The Android 11 version may cause this kind of issue.//
569 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
689 689  
571 + This is caused by the server connection delay, which does not affect the normal use.
572 +
573 +
574 +(% style="text-align:center" %)
575 +[[image:1651832959907-357.png]]
576 +
577 +===== 7.10 Mobile APP crash after scan the QR Code? =====
578 +
579 +* Make sure you have input the correct Wallet address to generate QR Code.
580 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 +* Make sure your mobile app’s relevant permission are enabled.
582 +* Known: The Android 11 version may cause this kind of issue.
583 +
690 690  1.
691 691  11. Why the frequency/region is not the same what I purchased?
692 692  
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