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edited by Xiaoling
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Summary

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1 1  
2 2  
3 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 -
5 5  (% style="text-align:center" %)
6 -[[image:1651802206983-860.png]]
4 +[[image:1651802206983-860.png||height="645" width="602"]]
7 7  
8 8  
9 -
10 -
7 +(((
11 11  **HP0D Full Hotspot for Helium User Manual**
9 +)))
12 12  
13 -[[image:1651802187690-980.png]]
14 14  
15 -Document Version: 1.1
16 16  
17 17  
18 -|**Version**|**Description**|**Date**
19 -|1.0|Release|2022-Apr-8
20 -|1.1|Add trouble shootings|2022-Apr-24
21 -| | |
22 -| | |
23 -| | |
24 -| | |
25 25  
15 +{{toc/}}
26 26  
27 27  
18 +==== 1. Introduction ====
28 28  
20 +===== 1.1 What is HP0D =====
29 29  
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
30 30  
31 -~1. Introduction
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
32 32  
33 - 1.1 What is HP0D
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
34 34  
35 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
36 36  
37 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
38 38  
39 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 40  
41 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
63 +===== 1.2 Specifications =====
42 42  
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
43 43  
44 -
45 -
46 -1.
47 -11. Specifications
48 -
49 -**Hardware System:**
50 -
71 +(((
72 +(((
51 51   Linux Part:
74 +)))
75 +)))
52 52  
53 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
54 54  
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
55 55  
56 -**Interface:**
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
57 57  
58 -* 10M/100M RJ45 Ports x 1
59 -* LoRaWAN Wireless
60 -* Power Input: 12V 2A, DC
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
61 61  
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
62 62  
63 -**Operating Condition:**
127 +===== 1.3 Features =====
64 64  
65 -* Work Temperature: -20 ~~ 65°C
66 -* Storage Temperature: -20 ~~ 65°C
67 -* Power Input: 12V 2A, DC
68 -
69 -
70 -
71 -
72 -*
73 -*1. Features
74 74  * Open-Source Linux system
75 75  * RPi4 with 2G /4G or 8G RAM
76 76  * Managed by Web GUI, SSH via Internet
... ... @@ -86,331 +86,446 @@
86 86  * Include prepaid $40 onboarding cost and $10 location cost.
87 87  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
88 88  
144 +===== 1.4 Label info and login name =====
89 89  
90 90  
147 +[[image:1651803959860-394.png||height="500" width="375"]]
91 91  
92 -
93 -
94 -1.
95 -11. Label info and login name
96 -
97 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 -
99 -
149 +(((
150 +(((
100 100  **Label information:**
152 +)))
153 +)))
101 101  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
102 102  
103 -**Device host name//~://**// dragino-xxxxxx//
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
104 104  
105 -**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
106 106  
107 -**//Miner animal name//**//: xxx-xxx-xxx//
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
108 108  
109 -**//Miner address//**//:          112xxxxxx//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
110 110  
111 -**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
112 112  
113 -**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
114 114  
115 -**SN**//: device serial number.//
116 116  
198 +==== 2. Quick Start & Onboarding ====
117 117  
118 -
119 -
120 -1. Quick Start & Onboarding
121 -
200 +(((
201 +(((
122 122  The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
123 123  
206 +(% class="wikigeneratedid" id="H-2" %)
207 +(((
208 +
209 +)))
124 124  
125 -1.
126 -11. Connect HP0D Web UI
127 -111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
211 +===== 2.1  Connect HP0D Web UI =====
128 128  
129 -At the first boot of HP0D, it will auto generate a Wi-Fi network
213 +====== 2.1.1 via HP0D’s Access Point. ======
130 130  
215 +(((
216 +(((
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
131 131  
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
132 132  
223 +(((
224 +(((
225 +
226 +)))
227 +)))
133 133  
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
233 + called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
134 134  
135 - called           : **//HPD-dragino-xxxxxx//**
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
242 + with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
136 136  
137 -with password:  **//dragino+dragino//**
247 +(((
248 +(((
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
138 138  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
139 139  
140 140  
141 -You can use a PC to connect to this Wi-Fi network. The PC will
142 142  
143 -get an IP address 10.130.1.xxx and the HP0D has the default
257 +====== 2.1.2 Connect via HP0D hostname ======
144 144  
145 -IP 10.130.1.1
259 +(((
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 +)))
146 146  
263 +Like: __**//http:~/~/dragino-4ba54a//**__
147 147  
148 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
265 +[[image:1651804629009-699.png]]
149 149  
150 150  
268 +====== 2.1.3 Connect via Ethernet Port ======
151 151  
152 -
153 -1.
154 -11.
155 -111. Connect via HP0D hostname
156 -
157 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 -
159 -PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
160 -
161 -Web-UI via HP0D’s hostname.
162 -
163 -
164 -Like: **//http:~/~/dragino-4ba54a//**
165 -
166 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
167 -
168 -
169 -1.
170 -11.
171 -111. Connect via Ethernet Port
172 -
173 -
270 +(((
271 +(((
174 174  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
273 +)))
274 +)))
175 175  
276 +(((
277 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
278 +)))
176 176  
177 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
280 +[[image:1651804782523-623.png]]
178 178  
179 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
180 180  
283 +===== 2.2 Generate QR Code =====
181 181  
182 -
183 -1.
184 -11. Generate QR Code
185 -
285 +(((
186 186  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
287 +)))
187 187  
289 +(((
188 188  Note: After onboarding, this wallet will become owner of this hotspot.
291 +)))
189 189  
190 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
293 +[[image:image-20220506140312-1.png||height="435" width="438"]]
191 191  
192 192  
296 +===== 2.3 Onboarding Hotspot =====
193 193  
298 +(((
299 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
300 +)))
194 194  
195 -1.
196 -11. Onboarding Hotspot
197 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 -
302 +(((
199 199  Note: the APP version need to be greater than 3.11.
200 200  
305 +
306 +)))
201 201  
202 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
308 +(((
309 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
310 +)))
204 204  
312 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
205 205  
206 -1. Scan the QR Code you generated in the previous step.
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
315 +3. Scan the QR Code you generated in the previous step.
209 209  
317 +[[image:1651828211026-220.png||height="405" width="191"]]
210 210  
211 -1. Onboarding your device
212 212  
213 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
320 +4. Onboarding your device
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
322 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
216 216  
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
325 +5. Check onboarding status
219 219  
220 -
221 -
222 -
223 -1. Check onboarding status
224 -
225 225  You can check from mobile:
226 226  
227 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
329 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
228 228  
229 229  You can also see the hotspot status in below link:
230 230  
231 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
333 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
232 232  
233 233  Example:
234 234  
235 235  Green Synced means hotspot works normal.
236 236  
237 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
339 +[[image:1651828427715-679.png||height="374" width="635"]]
238 238  
239 239  
342 +===== 2.4 Set the Port Forwarding =====
240 240  
344 +(((
345 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
346 +)))
241 241  
348 +[[image:1651828514449-658.png]]
242 242  
243 -1.
244 -11. Set the Port Forwarding
350 +(((
351 +
352 +)))
245 245  
354 +(((
355 +Note: Please refer to more detailed Settings
356 +)))
246 246  
247 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
358 +(((
359 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
360 +)))
248 248  
249 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
362 +(((
363 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
364 +)))
250 250  
251 251  
252 -Note: Please refer to more detailed Settings
367 +==== 3. Check the configuration of HP0D ====
253 253  
254 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
369 +===== 3.1 LoRa frequency configuration =====
255 255  
256 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
371 +[[image:1651828687205-178.png||height="323" width="657"]]
257 257  
258 258  
374 +===== 3.2 Check the LoRaWAN serveraddress =====
259 259  
376 +[[image:1651828703680-156.png||height="349" width="672"]]
260 260  
261 261  
262 -1. Check the configuration of HP0D
263 -11. LoRa frequency configuration
379 +===== 3.3 Check Miner configuration =====
264 264  
381 +[[image:image-20220506181408-1.png||height="451" width="513"]]
265 265  
266 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
383 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
267 267  
268 -1.
269 -11. Check the LoRaWAN serveraddress.
270 270  
271 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
386 +==== 4. Installation of Antenna ====
272 272  
388 +(((
389 +HP0D use Fiber Glass Antenna.
390 +)))
273 273  
392 +[[image:1651832158606-882.png]]
274 274  
394 +(((
395 +
396 +)))
275 275  
398 +(((
399 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
400 +)))
276 276  
402 +(((
403 +[[image:1651832205608-998.png||height="349" width="198"]]
404 +)))
277 277  
406 +==== 5. SSH Access for Linux console ====
278 278  
408 +(((
409 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
410 +)))
279 279  
412 +(((
413 +Port:         22
414 +)))
280 280  
281 -1.
282 -11. Check Miner configuration
416 +(((
417 +User Name:      **root**
418 +)))
283 283  
284 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
420 +(((
421 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
422 +)))
285 285  
286 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
424 +(((
425 +After logging in, you will be in the Linux console and can enter commands as shown below.
426 +)))
287 287  
428 +[[image:1651832284160-991.png]]
288 288  
289 289  
431 +==== **6. How to change the Wireless function of HP0D** ====
290 290  
433 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
291 291  
292 -1. Installation of Antenna
435 +===== **6.1 Access the Linux console.** =====
293 293  
294 -HP0D use Fiber Glass Antenna.
437 +Follow the previous step of Step 5.
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
297 297  
298 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
440 +===== 6.2 Install the package of network-manager. =====
299 299  
442 +Run commands:
300 300  
301 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
444 +(% class="box infomessage" %)
445 +(((
446 + apt update
447 + apt install network-manager
448 +)))
302 302  
450 +[[image:image-20220507140730-1.png]]
303 303  
304 304  
453 +===== 6.3 Reboot the device. =====
305 305  
455 +Run command:
306 306  
307 -1. SSH Access for Linux console
457 +(% class="box infomessage" %)
458 +(((
459 + reboot
460 +)))
308 308  
309 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
462 +[[image:image-20220507140814-2.png]]
310 310  
311 -Port:         22
464 +===== 6.4 Check the wireless type =====
312 312  
313 -User Name:      **root**
466 +Run command:
314 314  
315 -Password:         **Randomly generated （found on device’s label ）**
468 +(% class="box infomessage" %)
469 +(((
470 + iw dev
471 +)))
316 316  
473 +[[image:image-20220507140941-3.png]]
317 317  
318 -After logging in, you will be in the Linux console and can enter commands as shown below.
475 +===== 6.5 Connect the WiFi. =====
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
477 +Run command:
321 321  
479 +(% class="box infomessage" %)
480 +(((
481 + nmtui
482 +)))
322 322  
484 +[[image:image-20220507140953-4.png]]
323 323  
324 324  
325 -1. Trouble Shootings
326 -11. How to get a wallet address?
487 +==== 7. Trouble Shootings ====
327 327  
328 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
489 +===== 7.1 How to get a wallet address? =====
329 329  
491 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
330 330  
331 -1.
332 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
333 333  
494 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
334 334  
335 -//User can login the HP0D, able to access other Web Pages except miner page//
496 +(((
497 +User can login the HP0D, able to access other Web Pages except miner page.
498 +)))
336 336  
500 +(((
501 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
502 +)))
337 337  
338 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
339 339  
505 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
340 340  
341 -1.
342 -11. Onboarding ~-~- Some parameters in miner page show timeout
507 +[[image:image-20220506182042-2.png||height="250" width="516"]]
343 343  
344 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
509 +[[image:1651832455372-647.png||height="224" width="520"]]
345 345  
346 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
511 +HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
347 347  
348 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
349 349  
350 -//It might relate to the network where might up to 10mins//
514 +===== 7.4 Onboarding – Bad Gaterway =====
351 351  
516 +(% style="text-align:center" %)
517 +[[image:1651832583790-633.png]]
352 352  
353 -1.
354 -11. Onboarding – Bad Gaterway
519 + This is caused by the process leads too long which just need to refresh the page.
355 355  
356 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
357 357  
358 -//This is caused by the process leads too long which just need to refresh the page.//
522 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
359 359  
524 +(% style="text-align:center" %)
525 +[[image:image-20220506182424-3.png]]
360 360  
361 -1.
362 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
527 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
363 363  
364 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
529 + device block height is much lower than the current height as the above picture like '1 1', the QR code
365 365  
366 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
531 + generation may fail.
367 367  
368 368  
369 -1.
370 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
534 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
371 371  
372 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
536 +(% style="text-align:center" %)
537 +[[image:1651832742262-209.png||height="297" width="365"]]
373 373  
374 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
539 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
375 375  
541 + click the button of ‘Clean’ to re-generate the QR Code.
376 376  
377 -1.
378 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
379 379  
380 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
381 381  
382 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
546 +(% style="text-align:center" %)
547 +[[image:1651832811038-780.png||height="462" width="216"]]
383 383  
549 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
384 384  
385 -1.
386 -11. Onboarding – MAC address is being refreshed after scan QR Code
551 + please contact us to help you solve.
387 387  
388 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
389 389  
554 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
390 390  
391 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
556 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
392 392  
393 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
558 + public key/ wallet address to onboarding server. Server will return the match MAC address
394 394  
560 + for this hotspot.
395 395  
396 396  
563 + If you don’t see MAC address, make sure your mobile has good internet connection.
397 397  
398 -1.
399 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
565 +(% style="text-align:center" %)
566 +[[image:1651832880009-473.png]]
400 400  
401 -//This is caused by the server connection delay, which does not affect the normal use.//
402 402  
403 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
569 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
404 404  
571 + This is caused by the server connection delay, which does not affect the normal use.
405 405  
406 -*
407 -*1. Mobile APP crash after scan the QR Code?
408 -* //Make sure you have input the correct Wallet address to generate QR Code.//
409 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 -* //Make sure your mobile app’s relevant permission are enabled.//
411 -* //Known: The Android 11 version may cause this kind of issue.//
412 412  
574 +(% style="text-align:center" %)
575 +[[image:1651832959907-357.png]]
413 413  
577 +===== 7.10 Mobile APP crash after scan the QR Code? =====
578 +
579 +* Make sure you have input the correct Wallet address to generate QR Code.
580 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 +* Make sure your mobile app’s relevant permission are enabled.
582 +* Known: The Android 11 version may cause this kind of issue.
583 +
414 414  1.
415 415  11. Why the frequency/region is not the same what I purchased?
416 416  
... ... @@ -438,7 +438,6 @@
438 438  
439 439  1. Supports
440 440  
441 -
442 442  //If you are experiencing issues and can’t solve, you can send mail to//
443 443  
444 444  [[//support@dragino.com//>>mailto:support@dragino.com]]
... ... @@ -450,7 +450,6 @@
450 450  
451 451  1. Order Info
452 452  
453 -
454 454  **HP0D-XXX**
455 455  
456 456  **XXX**: Frequency Band
... ... @@ -458,8 +458,6 @@
458 458  * 868: For Bands: EU868,IN865
459 459  * 915: For Bands: US915,AU915,AS923,KR920
460 460  
461 -
462 -
463 463  1. Manufacturer Info
464 464  
465 465  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -486,5 +486,3 @@
486 486  
487 487  
488 488  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 -
490 -
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