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From version 59.1
edited by Xiaoling
on 2022/05/06 18:23
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edited by Xiaoling
on 2022/05/06 10:39
Change comment: There is no comment for this version

Summary

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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 -**HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 11  
10 +**HP0D Full Hotspot for Helium User Manual**
12 12  
12 +[[image:1651802187690-980.png]]
13 13  
14 +Document Version: 1.1
14 14  
15 -{{toc/}}
16 16  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
21 21  
22 -(((
23 -(((
24 -(((
25 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 -)))
27 -)))
28 28  
29 -(((
30 -(((
31 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 -)))
33 -)))
34 34  
35 -(((
36 -(((
37 - at low data rates.
38 -)))
39 -)))
40 -)))
29 +~1. Introduction
41 41  
42 -(((
43 -(((
44 -(((
45 -
46 -)))
47 -)))
48 -)))
31 + 1.1 What is HP0D
49 49  
50 -(((
51 -(((
52 -(((
53 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 -)))
55 -)))
33 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
56 56  
57 -(((
58 -(((
59 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 -)))
61 -)))
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
62 62  
63 -(((
64 -(((
65 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 -)))
67 -)))
37 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
68 68  
69 -(((
70 -(((
71 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 -)))
73 -)))
74 -)))
39 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
75 75  
76 -(((
77 -(((
78 -(((
79 -**~ and connects max 2 x LoRaWAN servers at the same time**.
80 -)))
81 -)))
82 -)))
83 83  
84 -(((
85 -(((
86 -(((
87 -
88 -)))
89 -)))
90 -)))
42 +1.2 Specifications
91 91  
92 -(((
93 -(((
94 -(((
95 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 -)))
97 -)))
44 +**~ Hardware System:**
98 98  
99 -(((
100 -(((
101 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 -)))
103 -)))
104 -)))
105 -
106 -(((
107 -(((
108 -(((
109 -
110 -)))
111 -)))
112 -)))
113 -
114 -(((
115 -(((
116 -(((
117 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 -)))
119 -)))
120 -
121 -(((
122 -(((
123 - customize the frequency bands to use in their own LoRaWAN network.
124 -)))
125 -)))
126 -)))
127 -
128 -
129 -===== 1.2 Specifications =====
130 -
131 -(((
132 -(((
133 -**~ Hardware System:**
134 -)))
135 -)))
136 -
137 -(((
138 -(((
139 139   Linux Part:
140 -)))
141 -)))
142 142  
143 -* (((
144 -(((
145 -Raspberry Pi 4
146 -)))
147 -)))
48 +* Raspberry Pi 4
148 148  
149 -(((
150 -(((
151 -**~ Interface:**
152 -)))
153 -)))
50 +**~ Interface:**
154 154  
155 -* (((
156 -(((
157 -10M/100M RJ45 Ports x 1
158 -)))
159 -)))
160 -* (((
161 -(((
162 -LoRaWAN Wireless
163 -)))
164 -)))
165 -* (((
166 -(((
167 -Power Input: 12V 2A, DC
168 -)))
169 -)))
52 +* 10M/100M RJ45 Ports x 1
53 +* LoRaWAN Wireless
54 +* Power Input: 12V 2A, DC
170 170  
171 -(((
172 -(((
173 -**~ Operating Condition:**
174 -)))
175 -)))
56 +**~ Operating Condition:**
176 176  
177 -* (((
178 -(((
179 -Work Temperature: -20 ~~ 65°C
180 -)))
181 -)))
182 -* (((
183 -(((
184 -Storage Temperature: -20 ~~ 65°C
185 -)))
186 -)))
187 -* (((
188 -(((
189 -Power Input: 12V 2A, DC
190 -)))
191 -)))
58 +* Work Temperature: -20 ~~ 65°C
59 +* Storage Temperature: -20 ~~ 65°C
60 +* Power Input: 12V 2A, DC
192 192  
193 -===== 1.3 Features =====
194 194  
63 +1.3 Features
64 +
195 195  * Open-Source Linux system
196 196  * RPi4 with 2G /4G or 8G RAM
197 197  * Managed by Web GUI, SSH via Internet
... ... @@ -207,167 +207,73 @@
207 207  * Include prepaid $40 onboarding cost and $10 location cost.
208 208  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
209 209  
210 -===== 1.4 Label info and login name =====
211 211  
81 +1.4 Label info and login name
212 212  
83 +
213 213  (% style="text-align:center" %)
214 -[[image:1651803959860-394.png||height="500" width="375"]]
85 +[[image:1651803959860-394.png||height="653" width="490"]]
215 215  
216 216  
217 217  
218 -(((
219 -(((
220 220  **~ Label information:**
221 -)))
222 -)))
223 223  
224 -(((
225 -(((
226 -
227 -)))
228 -)))
229 229  
230 -(((
231 -(((
232 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
233 -)))
234 -)))
92 +**~ Device host name//~://**// dragino-xxxxxx//
235 235  
236 -(((
237 -(((
238 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
239 -)))
240 -)))
94 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
241 241  
242 -(((
243 -(((
244 -**~ Miner animal name**: xxx-xxx-xxx
245 -)))
246 -)))
96 +**// Miner animal name//**//: xxx-xxx-xxx//
247 247  
248 -(((
249 -(((
250 -**~ Miner address**:          112xxxxxx
251 -)))
252 -)))
98 +**// Miner address//**//:          112xxxxxx//
253 253  
254 -(((
255 -(((
256 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
257 -)))
258 -)))
100 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
259 259  
260 -(((
261 -(((
262 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
263 -)))
264 -)))
102 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
265 265  
266 -(((
267 -(((
268 -**~ SN**:  device serial number.
269 -)))
270 -)))
104 +**~ SN**//:  device serial number.//
271 271  
272 272  
273 -==== 2. Quick Start & Onboarding ====
107 +2. Quick Start & Onboarding
274 274  
275 -(((
276 -(((
277 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
278 -)))
109 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
279 279  
280 -(((
281 - connecting to its Wi-Fi network, or via its WAN Ethernet port.
282 -)))
283 -)))
111 + 2.1  Connect HP0D Web UI
284 284  
285 -(% class="wikigeneratedid" id="H-2" %)
286 -(((
287 -
288 -)))
113 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
289 289  
290 -===== 2.1  Connect HP0D Web UI =====
115 + At the first boot of HP0D, it will auto generate a Wi-Fi network
291 291  
292 -====== 2.1.1 via HP0D’s Access Point. ======
293 293  
294 -(((
295 -(((
296 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
297 -)))
298 -)))
299 -
300 -(((
301 -(((
302 -
303 -)))
304 -)))
305 -
306 -(((
307 -(((
308 308   called           : **//HPD-dragino-xxxxxx//**
309 -)))
310 -)))
311 311  
312 -(((
313 -(((
314 314   with password:  **//dragino+dragino//**
315 -)))
316 -)))
317 317  
318 -(((
319 -(((
320 -
321 -)))
322 -)))
323 323  
324 -(((
325 -(((
326 -
327 -)))
328 -)))
329 329  
330 -(((
331 -(((
332 332   You can use a PC to connect to this Wi-Fi network. The PC will
333 -)))
334 -)))
335 335  
336 -(((
337 -(((
338 338   get an IP address 10.130.1.xxx and the HP0D has the default
339 -)))
340 -)))
341 341  
342 -(((
343 -(((
344 344   IP 10.130.1.1
345 -)))
346 -)))
347 347  
348 348  
349 -
350 350  (% style="text-align:center" %)
351 -[[image:1651804397792-591.png||height="402" width="763"]]
132 +[[image:1651804397792-591.png]]
352 352  
353 353  
354 354  
355 -====== 2.1.2 Connect via HP0D hostname ======
356 356  
357 -(((
137 +2.1.2 Connect via HP0D hostname
138 +
358 358   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
359 -)))
360 360  
361 -(((
362 362   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
363 -)))
364 364  
365 -(((
366 366   Web-UI via HP0D’s hostname.
367 -)))
368 368  
369 369  
370 - Like: __**//http:~/~/dragino-4ba54a//**__
146 + Like: __ **//http:~/~/dragino-4ba54a//**__
371 371  
372 372  
373 373  (% style="text-align:center" %)
... ... @@ -374,268 +374,193 @@
374 374  [[image:1651804629009-699.png]]
375 375  
376 376  
377 -====== 2.1.3 Connect via Ethernet Port ======
153 +2.1.3 Connect via Ethernet Port
378 378  
379 -(((
380 -(((
381 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
382 -)))
383 -)))
155 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
384 384  
385 -(((
386 -(((
387 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
388 -)))
389 -)))
390 390  
391 -(((
392 -
393 -)))
158 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
394 394  
395 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
396 -
397 - or SSH access of HP0D.
398 -
399 399  (% style="text-align:center" %)
400 400  [[image:1651804782523-623.png]]
401 401  
402 402  
403 403  
404 -===== 2.2 Generate QR Code =====
165 +1.
166 +11. Generate QR Code
405 405  
406 -(((
407 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
408 -)))
168 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
409 409  
410 -(((
411 - Note: After onboarding, this wallet will become owner of this hotspot.
412 -)))
170 +Note: After onboarding, this wallet will become owner of this hotspot.
413 413  
414 -(% style="text-align:center" %)
415 -[[image:image-20220506140312-1.png||height="435" width="438"]]
172 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
416 416  
417 417  
418 -===== 2.3 Onboarding Hotspot =====
419 419  
420 -(((
421 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
422 -)))
423 423  
424 -(((
425 - Note: the APP version need to be greater than 3.11.
426 -)))
177 +1.
178 +11. Onboarding Hotspot
179 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
427 427  
428 -(((
429 -
430 -)))
181 +Note: the APP version need to be greater than 3.11.
431 431  
432 -(((
433 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
434 -)))
435 435  
436 -(((
437 - the ‘DRAGINO Miner HP0D’
438 -)))
184 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
439 439  
440 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
187 +1. Scan the QR Code you generated in the previous step.
441 441  
442 - 3. Scan the QR Code you generated in the previous step.
189 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
443 443  
444 -(% style="text-align:center" %)
445 -[[image:1651828211026-220.png||height="405" width="191"]]
446 446  
447 - 4. Onboarding your device
192 +1. Onboarding your device
448 448  
449 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
194 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
450 450  
451 - mobile to onboarding server might have issue.
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
452 452  
453 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
454 454  
455 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
199 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
456 456  
457 457  
458 -5. Check onboarding status
459 459  
460 - You can check from mobile:
461 461  
462 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
204 +1. Check onboarding status
463 463  
464 - You can also see the hotspot status in below link:
206 +You can check from mobile:
465 465  
466 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
467 467  
468 - Example:
210 +You can also see the hotspot status in below link:
469 469  
470 - Green Synced means hotspot works normal.
212 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
471 471  
472 -(% style="text-align:center" %)
473 -[[image:1651828427715-679.png||height="374" width="635"]]
214 +Example:
474 474  
216 +Green Synced means hotspot works normal.
475 475  
476 -===== 2.4 Set the Port Forwarding =====
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
477 477  
478 -(((
479 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
480 -)))
481 481  
482 -(((
483 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
484 -)))
485 485  
486 -(((
487 - you may have.
488 -)))
489 489  
490 -(% style="text-align:center" %)
491 -[[image:1651828514449-658.png]]
492 492  
493 -(((
494 -
495 -)))
224 +1.
225 +11. Set the Port Forwarding
496 496  
497 -(((
498 - Note: Please refer to more detailed Settings
499 -)))
227 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
500 500  
501 -(((
502 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
503 -)))
229 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
504 504  
505 -(((
506 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
507 -)))
508 508  
232 +Note: Please refer to more detailed Settings
509 509  
510 -==== 3. Check the configuration of HP0D ====
234 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
511 511  
512 -===== 3.1 LoRa frequency configuration =====
236 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
513 513  
514 -(% style="text-align:center" %)
515 -[[image:1651828687205-178.png||height="323" width="657"]]
516 516  
517 517  
518 518  
519 -===== 3.2 Check the LoRaWAN serveraddress =====
520 520  
242 +1. Check the configuration of HP0D
243 +11. LoRa frequency configuration
521 521  
522 -(% style="text-align:center" %)
523 -[[image:1651828703680-156.png||height="349" width="672"]]
245 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
524 524  
247 +1.
248 +11. Check the LoRaWAN serveraddress.
525 525  
526 -===== 3.3 Check Miner configuration =====
250 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
527 527  
528 -(% style="text-align:center" %)
529 -[[image:image-20220506181408-1.png||height="451" width="513"]]
530 530  
531 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
532 532  
533 -**~ button of Update, and then wait 10mins to check here,**
534 534  
535 535  
536 -==== 4. Installation of Antenna ====
537 537  
538 -(((
539 - HP0D use Fiber Glass Antenna.
540 -)))
541 541  
542 -(% style="text-align:center" %)
543 -[[image:1651832158606-882.png]]
544 544  
545 -(((
546 -
547 -)))
548 548  
549 -(((
550 -
551 -)))
260 +1.
261 +11. Check Miner configuration
552 552  
553 -(((
554 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
555 -)))
263 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
556 556  
557 -(((
558 - to antenna and install as below:
559 -)))
265 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
560 560  
561 -(((
562 -(% style="text-align:center" %)
563 -[[image:1651832205608-998.png||height="349" width="198"]]
564 -)))
565 565  
566 -==== 5. SSH Access for Linux console ====
567 567  
568 -(((
569 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
570 -)))
571 571  
572 -(((
573 - Port:         22
574 -)))
575 575  
576 -(((
577 - User Name:      **root**
578 -)))
271 +1. Installation of Antenna
579 579  
580 -(((
581 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
582 -)))
273 +HP0D use Fiber Glass Antenna.
583 583  
584 -(((
585 -
586 -)))
275 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
587 587  
588 -(((
589 - After logging in, you will be in the Linux console and can enter commands as shown below.
590 -)))
277 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
591 591  
592 -(% style="text-align:center" %)
593 -[[image:1651832284160-991.png]]
594 594  
280 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
595 595  
596 596  
597 597  
598 -==== 6. Trouble Shootings ====
599 599  
600 -===== 6.1 How to get a wallet address? =====
601 601  
602 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
286 +1. SSH Access for Linux console
603 603  
288 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
604 604  
605 -===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
290 +Port:         22
606 606  
607 -(((
608 - User can login the HP0D, able to access other Web Pages except miner page
609 -)))
292 +User Name:      **root**
610 610  
611 -(((
612 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
613 -)))
294 +Password:         **Randomly generated （found on device’s label ）**
614 614  
615 615  
616 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout  =====
297 +After logging in, you will be in the Linux console and can enter commands as shown below.
617 617  
618 -(% style="text-align:center" %)
619 -[[image:image-20220506182042-2.png||height="250" width="516"]]
299 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
620 620  
621 -(% style="text-align:center" %)
622 -[[image:1651832455372-647.png||height="224" width="520"]]
623 623  
624 624  
625 - HP0D is establish connection to Helium server and not finished. And you might see above.
626 626  
627 - It might relate to the network where might up to 10mins
304 +1. Trouble Shootings
305 +11. How to get a wallet address?
628 628  
307 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
629 629  
630 -===== 6.4 Onboarding – Bad Gaterway =====
631 631  
632 -(% style="text-align:center" %)
633 -[[image:1651832583790-633.png]]
310 +1.
311 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
634 634  
635 - This is caused by the process leads too long which just need to refresh the page.
313 +//User can login the HP0D, able to access other Web Pages except miner page//
636 636  
637 637  
638 -1.
316 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
317 +
318 +
319 +1.
320 +11. Onboarding ~-~- Some parameters in miner page show timeout
321 +
322 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
323 +
324 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
325 +
326 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
327 +
328 +//It might relate to the network where might up to 10mins//
329 +
330 +
331 +1.
332 +11. Onboarding – Bad Gaterway
333 +
334 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
335 +
336 +//This is caused by the process leads too long which just need to refresh the page.//
337 +
338 +
339 +1.
639 639  11. Onboarding ~-~- Why did QR Code generate is aways fail?
640 640  
641 641  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
... ... @@ -643,7 +643,7 @@
643 643  This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
644 644  
645 645  
646 -1.
347 +1.
647 647  11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
648 648  
649 649  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
... ... @@ -651,7 +651,7 @@
651 651  Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
652 652  
653 653  
654 -1.
355 +1.
655 655  11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
656 656  
657 657  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
... ... @@ -659,7 +659,7 @@
659 659  If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
660 660  
661 661  
662 -1.
363 +1.
663 663  11. Onboarding – MAC address is being refreshed after scan QR Code
664 664  
665 665  //After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
... ... @@ -687,7 +687,7 @@
687 687  * //Make sure your mobile app’s relevant permission are enabled.//
688 688  * //Known: The Android 11 version may cause this kind of issue.//
689 689  
690 -1.
391 +1.
691 691  11. Why the frequency/region is not the same what I purchased?
692 692  
693 693  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -695,7 +695,7 @@
695 695  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
696 696  
697 697  
698 -1.
399 +1.
699 699  11. Can use the frequency to a region where is not support?
700 700  
701 701  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -703,7 +703,7 @@
703 703  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
704 704  
705 705  
706 -1.
407 +1.
707 707  11. Can change the frequency of the HP0D Miner?
708 708  
709 709  //We do not recommend doing this, it may damage your device//
... ... @@ -732,6 +732,7 @@
732 732  * 868: For Bands: EU868,IN865
733 733  * 915: For Bands: US915,AU915,AS923,KR920
734 734  
436 +
735 735  1. Manufacturer Info
736 736  
737 737  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -758,3 +758,5 @@
758 758  
759 759  
760 760  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 +
464 +
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