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Last modified by Xiaoling on 2024/10/21 15:44
From version 51.1
edited by Xiaoling
on 2022/05/06 18:10
Change comment: Rollback to version 49.1
To version 73.4
edited by Xiaoling
on 2022/05/07 14:47
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -21,122 +21,108 @@
21 21  
22 22  (((
23 23  (((
24 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
25 -)))
26 -
27 27  (((
28 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
29 29  )))
30 -
31 -(((
32 - at low data rates.
33 33  )))
34 34  )))
35 35  
36 36  (((
37 37  (((
38 -
39 -)))
40 -)))
41 -
42 42  (((
43 -(((
44 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
45 45  )))
46 -
47 -(((
48 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
49 49  )))
50 -
51 -(((
52 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
53 53  )))
54 54  
55 55  (((
56 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
57 -)))
58 -)))
59 -
60 60  (((
61 61  (((
62 -**~ and connects max 2 x LoRaWAN servers at the same time**.
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
63 63  )))
64 64  )))
65 -
66 -(((
67 -(((
68 -
69 69  )))
70 -)))
71 71  
72 72  (((
73 73  (((
74 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
75 -)))
76 -
77 77  (((
78 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
79 79  )))
80 80  )))
81 -
82 -(((
83 -(((
84 -
85 85  )))
86 -)))
87 87  
88 88  (((
89 89  (((
90 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
91 -)))
92 -
93 93  (((
94 - customize the frequency bands to use in their own LoRaWAN network.
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
95 95  )))
96 96  )))
60 +)))
97 97  
98 98  
99 99  ===== 1.2 Specifications =====
100 100  
101 101  (((
66 +(((
102 102  **~ Hardware System:**
103 103  )))
69 +)))
104 104  
105 105  (((
72 +(((
106 106   Linux Part:
107 107  )))
75 +)))
108 108  
109 109  * (((
78 +(((
110 110  Raspberry Pi 4
111 111  )))
81 +)))
112 112  
113 113  (((
84 +(((
114 114  **~ Interface:**
115 115  )))
87 +)))
116 116  
117 117  * (((
90 +(((
118 118  10M/100M RJ45 Ports x 1
119 119  )))
93 +)))
120 120  * (((
95 +(((
121 121  LoRaWAN Wireless
122 122  )))
98 +)))
123 123  * (((
100 +(((
124 124  Power Input: 12V 2A, DC
125 125  )))
103 +)))
126 126  
127 127  (((
106 +(((
128 128  **~ Operating Condition:**
129 129  )))
109 +)))
130 130  
131 131  * (((
112 +(((
132 132  Work Temperature: -20 ~~ 65°C
133 133  )))
115 +)))
134 134  * (((
117 +(((
135 135  Storage Temperature: -20 ~~ 65°C
136 136  )))
120 +)))
137 137  * (((
122 +(((
138 138  Power Input: 12V 2A, DC
139 139  )))
125 +)))
140 140  
141 141  ===== 1.3 Features =====
142 142  
... ... @@ -158,46 +158,55 @@
158 158  ===== 1.4 Label info and login name =====
159 159  
160 160  
161 -(% style="text-align:center" %)
162 -[[image:1651803959860-394.png||height="653" width="490"]]
147 +[[image:1651803959860-394.png||height="500" width="375"]]
163 163  
164 -
165 -
166 166  (((
167 -**~ Label information:**
168 -)))
169 -
170 170  (((
171 -
151 +**Label information:**
172 172  )))
153 +)))
173 173  
174 174  (((
175 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
176 176  )))
159 +)))
177 177  
178 178  (((
179 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
180 180  )))
165 +)))
181 181  
182 182  (((
183 -**~ Miner animal name**: xxx-xxx-xxx
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
184 184  )))
171 +)))
185 185  
186 186  (((
187 -**~ Miner address**:          112xxxxxx
174 +(((
175 +**Miner address**:          112xxxxxx
188 188  )))
177 +)))
189 189  
190 190  (((
191 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
192 192  )))
183 +)))
193 193  
194 194  (((
195 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
196 196  )))
189 +)))
197 197  
198 198  (((
199 -**~ SN**:  device serial number.
192 +(((
193 +**SN**:  device serial number.
200 200  )))
195 +)))
201 201  
202 202  
203 203  ==== 2. Quick Start & Onboarding ====
... ... @@ -204,13 +204,9 @@
204 204  
205 205  (((
206 206  (((
207 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
208 208  )))
209 -
210 -(((
211 - connecting to its Wi-Fi network, or via its WAN Ethernet port.
212 212  )))
213 -)))
214 214  
215 215  (% class="wikigeneratedid" id="H-2" %)
216 216  (((
... ... @@ -222,64 +222,55 @@
222 222  ====== 2.1.1 via HP0D’s Access Point. ======
223 223  
224 224  (((
225 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
216 +(((
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
218 +
219 +[[image:1651804327535-321.png||height="325" width="199"]]
226 226  )))
221 +)))
227 227  
228 228  (((
224 +(((
229 229  
230 230  )))
227 +)))
231 231  
232 232  (((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
233 233   called           : **//HPD-dragino-xxxxxx//**
234 234  )))
235 +)))
236 +)))
235 235  
236 236  (((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
237 237   with password:  **//dragino+dragino//**
238 238  )))
239 -
240 -(((
241 -
242 242  )))
243 -
244 -(((
245 -
246 246  )))
247 247  
248 248  (((
249 - You can use a PC to connect to this Wi-Fi network. The PC will
250 -)))
251 -
252 252  (((
253 - get an IP address 10.130.1.xxx and the HP0D has the default
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
254 254  )))
255 -
256 -(((
257 - IP 10.130.1.1
258 258  )))
259 259  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
260 260  
261 261  
262 262  
263 -
264 -
265 -(% style="text-align:center" %)
266 -[[image:1651804397792-591.png]]
267 -
268 -
269 -
270 270  ====== 2.1.2 Connect via HP0D hostname ======
271 271  
272 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
259 +(((
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 +)))
273 273  
274 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
263 +Like: __**//http:~/~/dragino-4ba54a//**__
275 275  
276 - Web-UI via HP0D’s hostname.
277 -
278 -
279 - Like: __**//http:~/~/dragino-4ba54a//**__
280 -
281 -
282 -(% style="text-align:center" %)
283 283  [[image:1651804629009-699.png]]
284 284  
285 285  
... ... @@ -286,93 +286,74 @@
286 286  ====== 2.1.3 Connect via Ethernet Port ======
287 287  
288 288  (((
289 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
290 -)))
291 -
292 292  (((
293 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
294 294  )))
274 +)))
295 295  
296 296  (((
297 -
277 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
298 298  )))
299 299  
300 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
301 -
302 -(% style="text-align:center" %)
303 303  [[image:1651804782523-623.png]]
304 304  
305 305  
306 -
307 307  ===== 2.2 Generate QR Code =====
308 308  
309 309  (((
310 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
311 311  )))
312 312  
313 313  (((
314 - Note: After onboarding, this wallet will become owner of this hotspot.
290 +Note: After onboarding, this wallet will become owner of this hotspot.
315 315  )))
316 316  
317 -(% style="text-align:center" %)
318 -[[image:image-20220506140312-1.png]]
293 +[[image:image-20220506140312-1.png||height="435" width="438"]]
319 319  
320 320  
321 321  ===== 2.3 Onboarding Hotspot =====
322 322  
323 323  (((
324 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
325 325  )))
326 326  
327 327  (((
328 - Note: the APP version need to be greater than 3.11.
329 -)))
303 +Note: the APP version need to be greater than 3.11.
330 330  
331 -(((
332 332  
333 333  )))
334 334  
335 335  (((
336 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
309 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
337 337  )))
338 338  
339 -(((
340 - the ‘DRAGINO Miner HP0D’
341 -)))
312 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
342 342  
343 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
344 344  
345 - 3. Scan the QR Code you generated in the previous step.
315 +3. Scan the QR Code you generated in the previous step.
346 346  
347 -(% style="text-align:center" %)
348 348  [[image:1651828211026-220.png||height="405" width="191"]]
349 349  
350 - 4. Onboarding your device
351 351  
352 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
320 +4. Onboarding your device
353 353  
354 - mobile to onboarding server might have issue.
322 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
355 355  
356 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
357 357  
358 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
359 -
360 -
361 361  5. Check onboarding status
362 362  
363 - You can check from mobile:
327 +You can check from mobile:
364 364  
365 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
329 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
366 366  
367 - You can also see the hotspot status in below link:
331 +You can also see the hotspot status in below link:
368 368  
369 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
333 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
370 370  
371 - Example:
335 +Example:
372 372  
373 - Green Synced means hotspot works normal.
337 +Green Synced means hotspot works normal.
374 374  
375 -(% style="text-align:center" %)
376 376  [[image:1651828427715-679.png||height="374" width="635"]]
377 377  
378 378  
... ... @@ -379,18 +379,9 @@
379 379  ===== 2.4 Set the Port Forwarding =====
380 380  
381 381  (((
382 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
345 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
383 383  )))
384 384  
385 -(((
386 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
387 -)))
388 -
389 -(((
390 - you may have.
391 -)))
392 -
393 -(% style="text-align:center" %)
394 394  [[image:1651828514449-658.png]]
395 395  
396 396  (((
... ... @@ -398,15 +398,15 @@
398 398  )))
399 399  
400 400  (((
401 - Note: Please refer to more detailed Settings
355 +Note: Please refer to more detailed Settings
402 402  )))
403 403  
404 404  (((
405 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
359 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
406 406  )))
407 407  
408 408  (((
409 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
363 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
410 410  )))
411 411  
412 412  
... ... @@ -414,156 +414,220 @@
414 414  
415 415  ===== 3.1 LoRa frequency configuration =====
416 416  
417 -(% style="text-align:center" %)
418 418  [[image:1651828687205-178.png||height="323" width="657"]]
419 419  
420 420  
421 -
422 422  ===== 3.2 Check the LoRaWAN serveraddress =====
423 423  
424 -
425 -(% style="text-align:center" %)
426 426  [[image:1651828703680-156.png||height="349" width="672"]]
427 427  
428 428  
379 +===== 3.3 Check Miner configuration =====
429 429  
381 +[[image:image-20220506181408-1.png||height="451" width="513"]]
430 430  
383 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
431 431  
432 432  
386 +==== 4. Installation of Antenna ====
433 433  
388 +(((
389 +HP0D use Fiber Glass Antenna.
390 +)))
434 434  
435 -1.
436 -11. Check Miner configuration
392 +[[image:1651832158606-882.png]]
437 437  
438 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
394 +(((
395 +
396 +)))
439 439  
440 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
398 +(((
399 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
400 +)))
441 441  
402 +(((
403 +[[image:1651832205608-998.png||height="349" width="198"]]
404 +)))
442 442  
406 +==== 5. SSH Access for Linux console ====
443 443  
408 +(((
409 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
410 +)))
444 444  
412 +(((
413 +Port:         22
414 +)))
445 445  
446 -1. Installation of Antenna
416 +(((
417 +User Name:      **root**
418 +)))
447 447  
448 -HP0D use Fiber Glass Antenna.
420 +(((
421 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
422 +)))
449 449  
450 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
424 +(((
425 +After logging in, you will be in the Linux console and can enter commands as shown below.
426 +)))
451 451  
452 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
428 +[[image:1651832284160-991.png]]
453 453  
454 454  
455 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
431 +==== **6. How to change the Wireless function of HP0D** ====
456 456  
433 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
457 457  
435 +===== **6.1 Access the Linux console.** =====
458 458  
437 +Follow the previous step of Step 5.
459 459  
460 460  
461 -1. SSH Access for Linux console
440 +===== 6.2 Install the package of network-manager. =====
462 462  
463 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
442 +Run commands:
464 464  
465 -Port:         22
444 +(% class="box infomessage" %)
445 +(((
446 + apt update
447 + apt install network-manager
448 +)))
466 466  
467 -User Name:      **root**
450 +[[image:image-20220507140730-1.png]]
468 468  
469 -Password:         **Randomly generated （found on device’s label ）**
470 470  
453 +===== 6.3 Reboot the device. =====
471 471  
472 -After logging in, you will be in the Linux console and can enter commands as shown below.
455 +Run command:
473 473  
474 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
457 +(% class="box infomessage" %)
458 +(((
459 + reboot
460 +)))
475 475  
462 +[[image:image-20220507140814-2.png]]
476 476  
464 +===== 6.4 Check the wireless type =====
477 477  
466 +Run command:
478 478  
479 -1. Trouble Shootings
480 -11. How to get a wallet address?
468 +(% class="box infomessage" %)
469 +(((
470 + iw dev
471 +)))
481 481  
482 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
473 +[[image:image-20220507140941-3.png]]
483 483  
475 +===== 6.5 Connect the WiFi. =====
484 484  
485 -1.
486 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
477 +Run command:
487 487  
488 -//User can login the HP0D, able to access other Web Pages except miner page//
479 +(% class="box infomessage" %)
480 +(((
481 + nmtui
482 +)))
489 489  
484 +[[image:image-20220507140953-4.png]]
490 490  
491 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
492 492  
487 +==== 7. Trouble Shootings ====
493 493  
494 -1.
495 -11. Onboarding ~-~- Some parameters in miner page show timeout
489 +===== 7.1 How to get a wallet address? =====
496 496  
497 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
491 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
498 498  
499 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
500 500  
501 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
494 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
502 502  
503 -//It might relate to the network where might up to 10mins//
496 +(((
497 +User can login the HP0D, able to access other Web Pages except miner page.
498 +)))
504 504  
500 +(((
501 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
502 +)))
505 505  
506 -1.
507 -11. Onboarding – Bad Gaterway
508 508  
509 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
505 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
510 510  
511 -//This is caused by the process leads too long which just need to refresh the page.//
507 +[[image:image-20220506182042-2.png||height="250" width="516"]]
512 512  
509 +[[image:1651832455372-647.png||height="224" width="520"]]
513 513  
514 -1.
515 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
511 +HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
516 516  
517 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
518 518  
519 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
514 +===== 7.4 Onboarding – Bad Gaterway =====
520 520  
516 +(% style="text-align:center" %)
517 +[[image:1651832583790-633.png]]
521 521  
522 -1.
523 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
519 + This is caused by the process leads too long which just need to refresh the page.
524 524  
525 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
526 526  
527 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
522 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
528 528  
524 +(% style="text-align:center" %)
525 +[[image:image-20220506182424-3.png]]
529 529  
530 -1.
531 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
527 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
532 532  
533 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
529 + device block height is much lower than the current height as the above picture like '1 1', the QR code
534 534  
535 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
531 + generation may fail.
536 536  
537 537  
538 -1.
539 -11. Onboarding – MAC address is being refreshed after scan QR Code
534 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
540 540  
541 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
536 +(% style="text-align:center" %)
537 +[[image:1651832742262-209.png||height="297" width="365"]]
542 542  
539 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
543 543  
544 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
541 + click the button of ‘Clean’ to re-generate the QR Code.
545 545  
546 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
547 547  
544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
548 548  
546 +(% style="text-align:center" %)
547 +[[image:1651832811038-780.png||height="462" width="216"]]
549 549  
549 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
550 550  
551 -1.
552 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
551 + please contact us to help you solve.
553 553  
554 -//This is caused by the server connection delay, which does not affect the normal use.//
555 555  
556 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
554 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
557 557  
556 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
558 558  
559 -*
560 -*1. Mobile APP crash after scan the QR Code?
561 -* //Make sure you have input the correct Wallet address to generate QR Code.//
562 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
563 -* //Make sure your mobile app’s relevant permission are enabled.//
564 -* //Known: The Android 11 version may cause this kind of issue.//
558 + public key/ wallet address to onboarding server. Server will return the match MAC address
565 565  
566 -1.
560 + for this hotspot.
561 +
562 +
563 + If you don’t see MAC address, make sure your mobile has good internet connection.
564 +
565 +(% style="text-align:center" %)
566 +[[image:1651832880009-473.png]]
567 +
568 +
569 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
570 +
571 + This is caused by the server connection delay, which does not affect the normal use.
572 +
573 +
574 +(% style="text-align:center" %)
575 +[[image:1651832959907-357.png]]
576 +
577 +===== 7.10 Mobile APP crash after scan the QR Code? =====
578 +
579 +* Make sure you have input the correct Wallet address to generate QR Code.
580 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 +* Make sure your mobile app’s relevant permission are enabled.
582 +* Known: The Android 11 version may cause this kind of issue.
583 +
584 +1.
567 567  11. Why the frequency/region is not the same what I purchased?
568 568  
569 569  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -571,7 +571,7 @@
571 571  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
572 572  
573 573  
574 -1.
592 +1.
575 575  11. Can use the frequency to a region where is not support?
576 576  
577 577  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -579,7 +579,7 @@
579 579  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
580 580  
581 581  
582 -1.
600 +1.
583 583  11. Can change the frequency of the HP0D Miner?
584 584  
585 585  //We do not recommend doing this, it may damage your device//
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