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Last modified by Xiaoling on 2024/10/21 15:44
From version 45.1
edited by Xiaoling
on 2022/05/06 17:41
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To version 94.1
edited by Xiaoye
on 2022/06/01 10:14
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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Author
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1 -XWiki.Xiaoling
1 +XWiki.Xiaoye
Content
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1 -
2 -
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
5 5  
6 6  
7 7  (((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 -
12 -
13 -
14 -
15 -{{toc/}}
16 -
17 -
18 -==== 1. Introduction ====
19 -
20 -===== 1.1 What is HP0D =====
21 -
22 -(((
23 -(((
24 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
25 -)))
26 -
27 -(((
28 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
29 -)))
30 -
31 -(((
32 - at low data rates.
33 -)))
34 -)))
35 -
36 -(((
37 -(((
38 38  
39 39  )))
40 -)))
41 41  
42 -(((
43 -(((
44 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
45 -)))
11 +**Table of Contents：**
46 46  
47 -(((
48 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
49 -)))
13 +{{toc/}}
50 50  
51 -(((
52 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
53 -)))
54 54  
55 -(((
56 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
57 -)))
58 -)))
16 += **1. Introduction** =
59 59  
60 -(((
61 -(((
62 -**~ and connects max 2 x LoRaWAN servers at the same time**.
63 -)))
64 -)))
18 +== **1.1 What is HP0D** ==
65 65  
66 66  (((
67 -(((
68 -
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
69 69  )))
70 -)))
71 71  
72 72  (((
73 -(((
74 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
75 75  )))
76 76  
77 77  (((
78 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
79 79  )))
80 -)))
81 81  
82 82  (((
83 -(((
84 -
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
85 85  )))
86 -)))
87 87  
88 -(((
89 -(((
90 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
91 -)))
36 +== **1.2 Specifications** ==
92 92  
93 -(((
94 - customize the frequency bands to use in their own LoRaWAN network.
95 -)))
96 -)))
97 -
98 -
99 -===== 1.2 Specifications =====
100 -
101 -(((
102 102  **~ Hardware System:**
103 -)))
104 -
105 -(((
106 106   Linux Part:
107 -)))
108 108  
109 -* (((
110 -Raspberry Pi 4
111 -)))
41 +* Raspberry Pi 4
112 112  
113 -(((
114 114  **~ Interface:**
115 -)))
116 116  
117 -* (((
118 -10M/100M RJ45 Ports x 1
119 -)))
120 -* (((
121 -LoRaWAN Wireless
122 -)))
123 -* (((
124 -Power Input: 12V 2A, DC
125 -)))
45 +* 10M/100M RJ45 Ports x 1
46 +* LoRaWAN Wireless
47 +* Power Input: 12V 2A, DC
126 126  
127 -(((
128 128  **~ Operating Condition:**
129 -)))
130 130  
131 -* (((
132 -Work Temperature: -20 ~~ 65°C
133 -)))
134 -* (((
135 -Storage Temperature: -20 ~~ 65°C
136 -)))
137 -* (((
138 -Power Input: 12V 2A, DC
139 -)))
51 +* Work Temperature: -20 ~~ 65°C
52 +* Storage Temperature: -20 ~~ 65°C
53 +* Power Input: 12V 2A, DC
140 140  
141 -===== 1.3 Features =====
55 +== **1.3 Features** ==
142 142  
143 143  * Open-Source Linux system
144 144  * RPi4 with 2G /4G or 8G RAM
... ... @@ -155,482 +155,567 @@
155 155  * Include prepaid $40 onboarding cost and $10 location cost.
156 156  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
157 157  
158 -===== 1.4 Label info and login name =====
72 +== **1.4 Label info and login name** ==
159 159  
74 +[[image:1651803959860-394.png||height="500" width="375"]]
160 160  
161 -(% style="text-align:center" %)
162 -[[image:1651803959860-394.png||height="653" width="490"]]
163 163  
164 164  
78 +=== 1.4.1 Label information: ===
165 165  
166 -(((
167 -**~ Label information:**
168 -)))
80 +**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 +**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 +**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 +**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 +**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 +**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 +**SN**:  (% class="mark" %)device serial number.
169 169  
170 -(((
171 -
172 -)))
173 173  
174 -(((
175 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
176 -)))
89 += **2. Quick Start & Onboarding** =
177 177  
178 -(((
179 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
180 -)))
91 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
181 181  
182 -(((
183 -**~ Miner animal name**: xxx-xxx-xxx
184 -)))
185 185  
94 +== **2.1  Connect HP0D Web UI** ==
95 +
96 +=== **2.1.1 via HP0D’s Access Point** ===
97 +
98 +At the first boot of HP0D, it will auto-generate a Wi-Fi network
99 +
100 +
101 +[[image:1651804327535-321.png||height="325" width="199"]]
102 +
103 +
104 +(% class="box infomessage" %)
186 186  (((
187 -**~ Miner address**:          112xxxxxx
106 + called  : **//HPD-dragino-xxxxxx//**
188 188  )))
189 189  
109 +(% class="box infomessage" %)
190 190  (((
191 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
111 + with password:  **//dragino+dragino//**
112 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
192 192  )))
193 193  
115 +
116 +[[image:1651804397792-591.png||height="386" width="733"]]
117 +
118 +
119 +=== **2.1.2 Connect via HP0D hostname** ===
120 +
121 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
122 +
123 + Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
124 +
125 +
126 +[[image:1651804629009-699.png]]
127 +
128 +=== **2.1.3 Connect via Ethernet Port** ===
129 +
130 +//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
131 +
132 +
133 +//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
134 +
135 +
136 +[[image:1651804782523-623.png]]
137 +
138 +
139 +== **2.2 Generate QR Code** ==
140 +
141 +
194 194  (((
195 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
143 +//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
196 196  )))
197 197  
198 198  (((
199 -**~ SN**:  device serial number.
147 +//Note: After onboarding, this wallet will become the owner of this hotspot.//
148 +
149 +
200 200  )))
201 201  
152 +[[image:image-20220506140312-1.png||height="435" width="438"]]
202 202  
203 -==== 2. Quick Start & Onboarding ====
204 204  
155 +== **2.3 Onboarding Hotspot** ==
156 +
157 +
205 205  (((
206 -(((
207 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
159 +//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
208 208  )))
209 209  
210 210  (((
211 - connecting to its Wi-Fi network, or via its WAN Ethernet port.
163 +**//Note: the APP version needs to be greater than 3.11.//**
164 +
165 +
212 212  )))
213 -)))
214 214  
215 -(% class="wikigeneratedid" id="H-2" %)
216 216  (((
169 +//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
170 +
217 217  
218 218  )))
219 219  
220 -===== 2.1  Connect HP0D Web UI =====
174 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
221 221  
222 -====== 2.1.1 via HP0D’s Access Point. ======
223 223  
177 +//**3. **Scan the QR Code you generated in the previous step.//
178 +
179 +[[image:1651828211026-220.png||height="405" width="191"]]
180 +
181 +
224 224  (((
225 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
183 +//**4. **Onboarding your device//
226 226  )))
227 227  
228 228  (((
187 +Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
188 +
229 229  
230 230  )))
231 231  
232 -(((
233 - called           : **//HPD-dragino-xxxxxx//**
234 -)))
192 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
235 235  
236 -(((
237 - with password:  **//dragino+dragino//**
238 -)))
194 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
239 239  
196 +
197 +**5. **//Check onboarding status where you can check from mobile~://
198 +
199 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
200 +
201 +
202 +//You can also see the hotspot status in the below link~://
203 +
204 +//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
205 +
206 +//Example~://
207 +
208 +
209 +**//Green Synced means hotspot works normally.//**
210 +
211 +[[image:1651828427715-679.png||height="374" width="635"]]
212 +
213 +
214 +== **2.4 Set the Port Forwarding** ==
215 +
216 +
240 240  (((
241 -
218 +//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
242 242  )))
243 243  
221 +[[image:1651828514449-658.png]]
222 +
244 244  (((
245 245  
246 246  )))
247 247  
248 248  (((
249 - You can use a PC to connect to this Wi-Fi network. The PC will
228 +Note: Please refer to more detailed Settings
250 250  )))
251 251  
252 252  (((
253 - get an IP address 10.130.1.xxx and the HP0D has the default
232 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
254 254  )))
255 255  
256 256  (((
257 - IP 10.130.1.1
236 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
237 +
238 +
258 258  )))
259 259  
241 += **3. Check the configuration of HP0D** =
260 260  
243 +== **3.1 LoRa frequency configuration** ==
261 261  
262 262  
246 +[[image:1651828687205-178.png||height="323" width="657"]]
263 263  
264 264  
265 -(% style="text-align:center" %)
266 -[[image:1651804397792-591.png]]
249 +== **3.2 Check the LoRaWAN Server Address** ==
267 267  
268 268  
252 +[[image:1651828703680-156.png||height="349" width="672"]]
269 269  
270 -====== 2.1.2 Connect via HP0D hostname ======
271 271  
272 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
255 +== **3.3 Check Miner configuration** ==
273 273  
274 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
275 275  
276 - Web-UI via HP0D’s hostname.
258 +[[image:image-20220506181408-1.png||height="451" width="513"]]
277 277  
260 +(((
261 +//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
278 278  
279 - Like: __**//http:~/~/dragino-4ba54a//**__
280 280  
264 +== **//3.4 Check the Miner state//** ==
281 281  
282 -(% style="text-align:center" %)
283 -[[image:1651804629009-699.png]]
284 284  
267 +[[image:image-20220531171836-9.png||height="776" width="1155"]]
285 285  
286 -====== 2.1.3 Connect via Ethernet Port ======
287 287  
288 -(((
289 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
290 -)))
270 +//**Note: Absorption status can show whether the hotspot is working properly**//
291 291  
292 -(((
293 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
294 -)))
272 +//** The p2p network can see how your hotspot is interacting with the surrounding hotspots**//
295 295  
296 -(((
274 + //usually, the nat_type should be '**none'**//
275 +
297 297  
298 298  )))
299 299  
300 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
279 += **4. Installation of Antenna** =
301 301  
302 -(% style="text-align:center" %)
303 -[[image:1651804782523-623.png]]
304 304  
282 +(((
283 +//HP0D uses Fiber Glass Antenna.//
284 +)))
305 305  
286 +[[image:1651832158606-882.png]]
306 306  
307 -===== 2.2 Generate QR Code =====
308 -
309 309  (((
310 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
289 +
311 311  )))
312 312  
313 313  (((
314 - Note: After onboarding, this wallet will become owner of this hotspot.
293 +//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
315 315  )))
316 316  
317 -(% style="text-align:center" %)
318 -[[image:image-20220506140312-1.png]]
296 +(((
297 +[[image:1651832205608-998.png||height="349" width="198"]]
319 319  
299 +
300 +)))
320 320  
321 -===== 2.3 Onboarding Hotspot =====
302 += **5. SSH Access for Linux console** =
322 322  
304 +
323 323  (((
324 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
306 +**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
325 325  )))
326 326  
327 327  (((
328 - Note: the APP version need to be greater than 3.11.
310 +//Port:  22//
329 329  )))
330 330  
331 331  (((
332 -
314 +//User Name:      (% style="color:green" %)**root**//
333 333  )))
334 334  
335 335  (((
336 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
318 +//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
319 +
320 +
337 337  )))
338 338  
339 339  (((
340 - the ‘DRAGINO Miner HP0D’
324 +//After logging in, you will be in the Linux console and can enter commands as shown below.//
325 +
326 +
341 341  )))
342 342  
343 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
329 +[[image:1651832284160-991.png||height="171" width="729"]]
344 344  
345 - 3. Scan the QR Code you generated in the previous step.
346 346  
347 -(% style="text-align:center" %)
348 -[[image:1651828211026-220.png||height="405" width="191"]]
332 += **6. How to change the Wireless function of HP0D** =
349 349  
350 - 4. Onboarding your device
334 +//The wireless function is configured as AP by default and the web page does not support configuration,//
351 351  
352 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
336 +//if you want to configure it as STA(client)connection mode,//
353 353  
354 - mobile to onboarding server might have issue.
338 +//you can configure your WiFi info on the** /Network/WiFi **page.//
355 355  
356 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
357 357  
358 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
341 +**//Note: the wireless state is as AP//**
359 359  
343 +[[image:image-20220531170243-5.png||height="469" width="967"]]
360 360  
361 -5. Check onboarding status
362 362  
363 - You can check from mobile:
346 +== **6.1 Access WiFi configuration page** ==
364 364  
365 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
366 366  
367 - You can also see the hotspot status in below link:
349 +[[image:image-20220531165803-2.png]]
368 368  
369 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
370 370  
371 - Example:
352 +== **6.2 Enter your WiFi information and save** ==
372 372  
373 - Green Synced means hotspot works normal.
374 374  
375 -(% style="text-align:center" %)
376 -[[image:1651828427715-679.png||height="374" width="635"]]
355 +[[image:image-20220531165958-3.png]]
377 377  
378 378  
379 -===== 2.4 Set the Port Forwarding =====
358 +== **6.3 Change the WiFi mode.** ==
380 380  
381 -(((
382 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
383 -)))
384 384  
385 -(((
386 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
387 -)))
361 +[[image:image-20220531170131-4.png]]
388 388  
389 -(((
390 - you may have.
391 -)))
363 +== **6.4 Wait system to restart** ==
392 392  
393 -(% style="text-align:center" %)
394 -[[image:1651828514449-658.png]]
395 395  
396 -(((
397 -
398 -)))
366 +[[image:image-20220531170501-7.png]]
399 399  
400 -(((
401 - Note: Please refer to more detailed Settings
402 -)))
403 403  
404 -(((
405 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
406 -)))
369 +//**Note: When the time remaining is finished it will turn to the home page.**//
407 407  
408 -(((
409 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
410 -)))
411 411  
372 +== **6.5 Check the STA state** ==
412 412  
413 -==== 3. Check the configuration of HP0D ====
414 414  
415 -===== 3.1 LoRa frequency configuration =====
375 +[[image:image-20220531170705-8.png||height="484" width="990"]]
416 416  
417 -(% style="text-align:center" %)
418 -[[image:1651828687205-178.png||height="323" width="657"]]
419 419  
378 += **7. Trouble Shootings** =
420 420  
380 +== **7.1 How to get a wallet address?** ==
421 421  
422 -===== 3.2 Check the LoRaWAN serveraddress =====
423 423  
383 +**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
424 424  
425 -(% style="text-align:center" %)
426 -[[image:1651828703680-156.png||height="349" width="672"]]
427 427  
386 +== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
428 428  
429 429  
389 +(((
390 +//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
391 +)))
430 430  
393 +(((
394 +//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
431 431  
396 +
397 +)))
432 432  
399 +== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
433 433  
434 434  
435 -1.
436 -11. Check Miner configuration
402 +[[image:image-20220506182042-2.png||height="250" width="516"]]
437 437  
438 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
404 +[[image:1651832455372-647.png||height="224" width="520"]]
439 439  
440 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
441 441  
407 +**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
442 442  
409 +**//It might relate to the network which might be up to 10mins.//**
443 443  
444 444  
412 +== **7.4 Onboarding – Bad Gateway** ==
445 445  
446 -1. Installation of Antenna
447 447  
448 -HP0D use Fiber Glass Antenna.
415 +[[image:1651832583790-633.png]]
449 449  
450 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
451 451  
452 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
418 +//**This is caused by the process leading too long which just needs to refresh the page.**//
453 453  
454 454  
455 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
421 +== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
456 456  
457 457  
424 +[[image:image-20220506182424-3.png]]
458 458  
459 459  
427 +(((
428 +//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
460 460  
461 -1. SSH Access for Linux console
430 +
431 +)))
462 462  
463 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
433 +== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
464 464  
465 -Port:         22
435 +[[image:1651832742262-209.png||height="297" width="365"]]
466 466  
467 -User Name:      **root**
468 468  
469 -Password:         **Randomly generated （found on device’s label ）**
438 +(((
439 +//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
470 470  
441 +
442 +)))
471 471  
472 -After logging in, you will be in the Linux console and can enter commands as shown below.
444 +== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
473 473  
474 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
475 475  
447 +[[image:1651832811038-780.png||height="462" width="216"]]
476 476  
477 477  
450 +(((
451 +//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
478 478  
479 -1. Trouble Shootings
480 -11. How to get a wallet address?
453 +
454 +)))
481 481  
482 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
456 +== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
483 483  
484 484  
485 -1.
486 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
459 +(((
460 +//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
487 487  
488 -//User can login the HP0D, able to access other Web Pages except miner page//
462 +
463 +)))
489 489  
465 +(((
466 +//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
467 +)))
490 490  
491 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
469 +[[image:1651832880009-473.png]]
492 492  
493 493  
494 -1.
495 -11. Onboarding ~-~- Some parameters in miner page show timeout
472 +== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
496 496  
497 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
498 498  
499 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
475 +**//This is caused by the server connection delay, which does not affect the regular use.//**
500 500  
501 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
477 +[[image:1651832959907-357.png]]
502 502  
503 -//It might relate to the network where might up to 10mins//
504 504  
480 +== **7.10 Mobile APP crash after scanning the QR Code?** ==
505 505  
506 -1.
507 -11. Onboarding – Bad Gaterway
508 508  
509 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
483 +* //**Make sure you have input the correct Wallet address to generate QR Code.**//
484 +* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
485 +* //**Make sure your mobile app’s relevant permission is enabled.**//
486 +* //**Known: The Android 11 version may cause this kind of issue.**//
510 510  
511 -//This is caused by the process leads too long which just need to refresh the page.//
488 +== **7.11 Why the frequency/region is not the same as what I purchased?** ==
512 512  
513 513  
514 -1.
515 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
491 +(((
492 +//**Each HP0D is inspected and configured prior to shipping.**//
493 +)))
516 516  
517 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
495 +(((
496 +//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
518 518  
519 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
498 +
499 +)))
520 520  
501 +== **7.12 Can use the frequency to a region where is no support?** ==
521 521  
522 -1.
523 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
524 524  
525 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
504 +(((
505 +//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
506 +)))
526 526  
527 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
508 +(((
509 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
528 528  
511 +
512 +)))
529 529  
530 -1.
531 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
514 +== **7.13 Can change the frequency of the HP0D Miner?** ==
532 532  
533 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
534 534  
535 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
517 +//We do not recommend doing this, it may damage your device//
536 536  
537 537  
538 -1.
539 -11. Onboarding – MAC address is being refreshed after scan QR Code
520 +== **7.14 Low Reward and not transmit issue** ==
540 540  
541 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
542 542  
523 +//We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.//
543 543  
544 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
525 +//If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.//
545 545  
546 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
527 +[[image:image-20220527114519-1.png||height="579" width="851"]]
547 547  
548 548  
530 +== **7.15 Why is my miner version not the latest** ==
549 549  
550 550  
551 -1.
552 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
533 +//By default, as soon as a new version of helium is released, we will push the upgrade the same day.//
553 553  
554 -//This is caused by the server connection delay, which does not affect the normal use.//
535 +//However, the download and upgrade may fail due to the network.//
555 555  
556 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
537 +//So **We offer a manual check method:**//
557 557  
539 + **// Use the "draginoups" command to check//**
558 558  
559 -*
560 -*1. Mobile APP crash after scan the QR Code?
561 -* //Make sure you have input the correct Wallet address to generate QR Code.//
562 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
563 -* //Make sure your mobile app’s relevant permission are enabled.//
564 -* //Known: The Android 11 version may cause this kind of issue.//
541 +[[image:image-20220601101358-1.png]]
565 565  
566 -1.
567 -11. Why the frequency/region is not the same what I purchased?
568 568  
569 -//Each HP0D is inspected and configured prior to shipping.//
570 570  
571 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
545 += **8. OTA Version Info** =
572 572  
547 +== **When does the OTA update happen?** ==
573 573  
574 -1.
575 -11. Can use the frequency to a region where is not support?
576 576  
577 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
550 +**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
578 578  
579 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
552 +== **# 2022/05/14** ==
580 580  
581 581  
582 -1.
583 -11. Can change the frequency of the HP0D Miner?
555 +1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
556 +1. //Add postinst after auto-update//
557 +1. //Add Miner version mark.//
558 +1. //Add fast sync if miner GAP is large//
584 584  
585 -//We do not recommend doing this, it may damage your device//
560 +== **# 2022/05/24** ==
586 586  
562 + 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
587 587  
588 588  
565 += **9. Supports** =
589 589  
567 +(((
568 +**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
569 +)))
590 590  
591 -1. Supports
571 +(((
572 +**//With your question as detailed as possible. We will reply and help you in the shortest.//**
592 592  
593 -//If you are experiencing issues and can’t solve, you can send mail to//
574 +
575 +)))
594 594  
595 -[[//support@dragino.com//>>mailto:support@dragino.com]]
577 += **10. Order Info** =
596 596  
597 -//With your question as detail as possible. We will reply and help you in the shortest.//
579 +(% style="color:#0000ff" %)**HP0D-XXX**
598 598  
581 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
599 599  
583 +* **AS923**: LoRaWAN AS923 band
584 +* **AU915**: LoRaWAN AU915 band
585 +* **EU868**: LoRaWAN EU868 band
586 +* **KR920**: LoRaWAN KR920 band
587 +* **US915**: LoRaWAN US915 band
588 +* **IN865**: LoRaWAN IN865 band
600 600  
590 += **11. Manufacturer Info** =
601 601  
602 -1. Order Info
603 -
604 -**HP0D-XXX**
605 -
606 -**XXX**: Frequency Band
607 -
608 -* 868: For Bands: EU868,IN865
609 -* 915: For Bands: US915,AU915,AS923,KR920
610 -
611 -1. Manufacturer Info
612 -
592 +(((
613 613  **Shenzhen Dragino Technology Development co. LTD**
594 +)))
614 614  
596 +(((
615 615  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
598 +)))
616 616  
617 -LongCheng Street, LongGang District ; Shenzhen 518116,China
600 +(((
601 +Longcheng Street, LongGang District; Shenzhen 518116, China
618 618  
619 619  
620 -1. FCC Warning
604 +
605 +)))
621 621  
607 += **12. FCC Warning** =
608 +
609 +(((
622 622  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
611 +)))
623 623  
613 +(((
624 624  ~-~- Reorient or relocate the receiving antenna.
615 +)))
625 625  
617 +(((
626 626  ~-~- Increase the separation between the equipment and receiver.
619 +)))
627 627  
621 +(((
628 628  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
623 +)))
629 629  
625 +(((
630 630  ~-~- Consult the dealer or an experienced radio/TV technician for help.
627 +)))
631 631  
632 -
629 +(((
633 633  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
631 +)))
634 634  
635 -
633 +(((
636 636  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
635 +)))
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