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Last modified by Xiaoling on 2024/10/21 15:44
From version 45.1
edited by Xiaoling
on 2022/05/06 17:41
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To version 74.3
edited by Xiaoling
on 2022/05/14 14:49
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Summary

Details

Page properties
Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
... ... @@ -11,134 +11,49 @@
11 11  
12 12  
13 13  
14 -
15 15  {{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
17 += 1. Introduction =
19 19  
20 -===== 1.1 What is HP0D =====
19 +== 1.1 What is HP0D ==
21 21  
22 22  (((
23 -(((
24 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
25 25  )))
26 26  
27 27  (((
28 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
29 29  )))
30 30  
31 31  (((
32 - at low data rates.
30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
33 33  )))
34 -)))
35 35  
36 36  (((
37 -(((
38 -
34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 39  )))
40 -)))
41 41  
42 -(((
43 -(((
44 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
45 -)))
37 +== 1.2 Specifications ==
46 46  
47 -(((
48 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
49 -)))
50 -
51 -(((
52 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
53 -)))
54 -
55 -(((
56 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
57 -)))
58 -)))
59 -
60 -(((
61 -(((
62 -**~ and connects max 2 x LoRaWAN servers at the same time**.
63 -)))
64 -)))
65 -
66 -(((
67 -(((
68 -
69 -)))
70 -)))
71 -
72 -(((
73 -(((
74 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
75 -)))
76 -
77 -(((
78 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
79 -)))
80 -)))
81 -
82 -(((
83 -(((
84 -
85 -)))
86 -)))
87 -
88 -(((
89 -(((
90 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
91 -)))
92 -
93 -(((
94 - customize the frequency bands to use in their own LoRaWAN network.
95 -)))
96 -)))
97 -
98 -
99 -===== 1.2 Specifications =====
100 -
101 -(((
102 102  **~ Hardware System:**
103 -)))
104 -
105 -(((
106 106   Linux Part:
107 -)))
108 108  
109 -* (((
110 -Raspberry Pi 4
111 -)))
42 +* Raspberry Pi 4
112 112  
113 -(((
114 114  **~ Interface:**
115 -)))
116 116  
117 -* (((
118 -10M/100M RJ45 Ports x 1
119 -)))
120 -* (((
121 -LoRaWAN Wireless
122 -)))
123 -* (((
124 -Power Input: 12V 2A, DC
125 -)))
46 +* 10M/100M RJ45 Ports x 1
47 +* LoRaWAN Wireless
48 +* Power Input: 12V 2A, DC
126 126  
127 -(((
128 128  **~ Operating Condition:**
129 -)))
130 130  
131 -* (((
132 -Work Temperature: -20 ~~ 65°C
133 -)))
134 -* (((
135 -Storage Temperature: -20 ~~ 65°C
136 -)))
137 -* (((
138 -Power Input: 12V 2A, DC
139 -)))
52 +* Work Temperature: -20 ~~ 65°C
53 +* Storage Temperature: -20 ~~ 65°C
54 +* Power Input: 12V 2A, DC
140 140  
141 -===== 1.3 Features =====
56 +== 1.3 Features ==
142 142  
143 143  * Open-Source Linux system
144 144  * RPi4 with 2G /4G or 8G RAM
... ... @@ -155,178 +155,165 @@
155 155  * Include prepaid $40 onboarding cost and $10 location cost.
156 156  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
157 157  
158 -===== 1.4 Label info and login name =====
73 +== 1.4 Label info and login name ==
159 159  
75 +[[image:1651803959860-394.png||height="500" width="375"]]
76 +**Label information:**
77 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 +**Miner animal name**: xxx-xxx-xxx
80 +**Miner address**:       112xxxxxx
81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 +**SN**:  device serial number.
160 160  
161 -(% style="text-align:center" %)
162 -[[image:1651803959860-394.png||height="653" width="490"]]
85 += 2. Quick Start & Onboarding =
163 163  
87 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
164 164  
89 +== 2.1  Connect HP0D Web UI ==
165 165  
166 -(((
167 -**~ Label information:**
168 -)))
91 +=== 2.1.1 via HP0D’s Access Point ===
169 169  
170 -(((
171 -
172 -)))
93 +At the first boot of HP0D, it will auto generate a Wi-Fi network
173 173  
174 -(((
175 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
176 -)))
95 +[[image:1651804327535-321.png||height="325" width="199"]]
177 177  
178 -(((
179 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
180 -)))
97 +(% class="box infomessage" %)
98 + called           : **//HPD-dragino-xxxxxx//**
181 181  
182 -(((
183 -**~ Miner animal name**: xxx-xxx-xxx
184 -)))
100 +(% class="box infomessage" %)
101 + with password:  **//dragino+dragino//**
102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
185 185  
186 -(((
187 -**~ Miner address**:          112xxxxxx
188 -)))
104 +[[image:1651804397792-591.png||height="386" width="733"]]
189 189  
190 -(((
191 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
192 -)))
193 193  
194 -(((
195 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
196 -)))
107 +=== 2.1.2 Connect via HP0D hostname ===
197 197  
198 -(((
199 -**~ SN**:  device serial number.
200 -)))
109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
201 201  
111 +Like: __**//http:~/~/dragino-4ba54a//**__
202 202  
203 -==== 2. Quick Start & Onboarding ====
113 +[[image:1651804629009-699.png]]
204 204  
205 -(((
206 -(((
207 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
208 -)))
115 +=== 2.1.3 Connect via Ethernet Port ===
209 209  
117 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
119 +[[image:1651804782523-623.png]]
120 +
121 +== 2.2 Generate QR Code ==
122 +
210 210  (((
211 - connecting to its Wi-Fi network, or via its WAN Ethernet port.
124 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
212 212  )))
213 -)))
214 214  
215 -(% class="wikigeneratedid" id="H-2" %)
216 216  (((
217 -
128 +Note: After onboarding, this wallet will become owner of this hotspot.
218 218  )))
219 219  
220 -===== 2.1  Connect HP0D Web UI =====
131 +[[image:image-20220506140312-1.png||height="435" width="438"]]
221 221  
222 -====== 2.1.1 via HP0D’s Access Point. ======
223 223  
224 -(((
225 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
226 -)))
134 +== 2.3 Onboarding Hotspot ==
227 227  
228 228  (((
229 -
137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
230 230  )))
231 231  
232 232  (((
233 - called           : **//HPD-dragino-xxxxxx//**
141 +Note: the APP version need to be greater than 3.11.
234 234  )))
235 235  
236 236  (((
237 - with password:  **//dragino+dragino//**
145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
238 238  )))
239 239  
240 -(((
241 -
242 -)))
148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
243 243  
244 -(((
245 -
246 -)))
150 +3. Scan the QR Code you generated in the previous step.
247 247  
248 -(((
249 - You can use a PC to connect to this Wi-Fi network. The PC will
250 -)))
152 +[[image:1651828211026-220.png||height="405" width="191"]]
251 251  
252 252  (((
253 - get an IP address 10.130.1.xxx and the HP0D has the default
155 +4. Onboarding your device
254 254  )))
255 255  
256 256  (((
257 - IP 10.130.1.1
159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
258 258  )))
259 259  
162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
260 260  
164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
261 261  
166 +5. Check onboarding status
262 262  
168 +You can check from mobile:
263 263  
170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
264 264  
265 -(% style="text-align:center" %)
266 -[[image:1651804397792-591.png]]
172 +You can also see the hotspot status in below link:
267 267  
174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
268 268  
176 +Example:
269 269  
270 -====== 2.1.2 Connect via HP0D hostname ======
178 +Green Synced means hotspot works normal.
271 271  
272 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
180 +[[image:1651828427715-679.png||height="374" width="635"]]
273 273  
274 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
275 275  
276 - Web-UI via HP0D’s hostname.
183 +== 2.4 Set the Port Forwarding ==
277 277  
185 +(((
186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
187 +)))
278 278  
279 - Like: __**//http:~/~/dragino-4ba54a//**__
189 +[[image:1651828514449-658.png]]
280 280  
191 +(((
192 +
193 +)))
281 281  
282 -(% style="text-align:center" %)
283 -[[image:1651804629009-699.png]]
284 -
285 -
286 -====== 2.1.3 Connect via Ethernet Port ======
287 -
288 288  (((
289 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
196 +Note: Please refer to more detailed Settings
290 290  )))
291 291  
292 292  (((
293 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
200 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
294 294  )))
295 295  
296 296  (((
297 -
204 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
298 298  )))
299 299  
300 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
207 += 3. Check the configuration of HP0D =
301 301  
302 -(% style="text-align:center" %)
303 -[[image:1651804782523-623.png]]
209 +== 3.1 LoRa frequency configuration ==
304 304  
211 +[[image:1651828687205-178.png||height="323" width="657"]]
305 305  
213 +== 3.2 Check the LoRaWAN serveraddress ==
306 306  
307 -===== 2.2 Generate QR Code =====
215 +[[image:1651828703680-156.png||height="349" width="672"]]
308 308  
309 -(((
310 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
311 -)))
217 +== 3.3 Check Miner configuration ==
312 312  
219 +[[image:image-20220506181408-1.png||height="451" width="513"]]
220 +
313 313  (((
314 - Note: After onboarding, this wallet will become owner of this hotspot.
222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
315 315  )))
316 316  
317 -(% style="text-align:center" %)
318 -[[image:image-20220506140312-1.png]]
225 += 4. Installation of Antenna =
319 319  
320 -
321 -===== 2.3 Onboarding Hotspot =====
322 -
323 323  (((
324 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
228 +HP0D use Fiber Glass Antenna.
325 325  )))
326 326  
327 -(((
328 - Note: the APP version need to be greater than 3.11.
329 -)))
231 +[[image:1651832158606-882.png]]
330 330  
331 331  (((
332 332  
... ... @@ -333,274 +333,207 @@
333 333  )))
334 334  
335 335  (((
336 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
238 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
337 337  )))
338 338  
339 339  (((
340 - the ‘DRAGINO Miner HP0D’
242 +[[image:1651832205608-998.png||height="349" width="198"]]
341 341  )))
342 342  
343 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
245 += 5. SSH Access for Linux console =
344 344  
345 - 3. Scan the QR Code you generated in the previous step.
346 -
347 -(% style="text-align:center" %)
348 -[[image:1651828211026-220.png||height="405" width="191"]]
349 -
350 - 4. Onboarding your device
351 -
352 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
353 -
354 - mobile to onboarding server might have issue.
355 -
356 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
357 -
358 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
359 -
360 -
361 -5. Check onboarding status
362 -
363 - You can check from mobile:
364 -
365 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
366 -
367 - You can also see the hotspot status in below link:
368 -
369 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
370 -
371 - Example:
372 -
373 - Green Synced means hotspot works normal.
374 -
375 -(% style="text-align:center" %)
376 -[[image:1651828427715-679.png||height="374" width="635"]]
377 -
378 -
379 -===== 2.4 Set the Port Forwarding =====
380 -
381 381  (((
382 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
248 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
383 383  )))
384 384  
385 385  (((
386 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
252 +Port:         22
387 387  )))
388 388  
389 389  (((
390 - you may have.
256 +User Name:      **root**
391 391  )))
392 392  
393 -(% style="text-align:center" %)
394 -[[image:1651828514449-658.png]]
395 -
396 396  (((
397 -
260 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
398 398  )))
399 399  
400 400  (((
401 - Note: Please refer to more detailed Settings
264 +After logging in, you will be in the Linux console and can enter commands as shown below.
402 402  )))
403 403  
404 -(((
405 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
406 -)))
267 +[[image:1651832284160-991.png||height="171" width="729"]]
407 407  
408 -(((
409 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
410 -)))
269 += **6. How to change the Wireless function of HP0D** =
411 411  
271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
412 412  
413 -==== 3. Check the configuration of HP0D ====
273 +== **6.1 Access the Linux console.** ==
414 414  
415 -===== 3.1 LoRa frequency configuration =====
275 +Follow the previous step of Step 5.
416 416  
417 -(% style="text-align:center" %)
418 -[[image:1651828687205-178.png||height="323" width="657"]]
277 +== 6.2 Install the package of network-manager ==
419 419  
279 +Run commands:
420 420  
281 +(% class="box infomessage" %)
282 +(((
283 + apt update
284 + apt install network-manager
285 +)))
421 421  
422 -===== 3.2 Check the LoRaWAN serveraddress =====
287 +[[image:image-20220507140730-1.png||height="402" width="728"]]
423 423  
289 +== 6.3 Reboot the device ==
424 424  
425 -(% style="text-align:center" %)
426 -[[image:1651828703680-156.png||height="349" width="672"]]
291 +Run command:
427 427  
293 +(% class="box infomessage" %)
294 +(((
295 + reboot
296 +)))
428 428  
298 +[[image:image-20220507140814-2.png]]
429 429  
300 +== 6.4 Check the wireless type ==
430 430  
302 +Run command:
431 431  
304 +(% class="box infomessage" %)
305 +(((
306 + iw dev
307 +)))
432 432  
309 +[[image:image-20220507140941-3.png]]
433 433  
311 +== 6.5 Connect the WiFi ==
434 434  
435 -1.
436 -11. Check Miner configuration
313 +Run command:
437 437  
438 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
315 +(% class="box infomessage" %)
316 +(((
317 + nmtui
318 +)))
439 439  
440 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
320 +[[image:image-20220507140953-4.png]]
441 441  
322 += 7. Trouble Shootings =
442 442  
324 +== 7.1 How to get a wallet address? ==
443 443  
326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
444 444  
328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
445 445  
446 -1. Installation of Antenna
330 +(((
331 +User can login the HP0D, able to access other Web Pages except miner page.
332 +)))
447 447  
448 -HP0D use Fiber Glass Antenna.
334 +(((
335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
336 +)))
449 449  
450 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
451 451  
452 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
340 +[[image:image-20220506182042-2.png||height="250" width="516"]]
453 453  
342 +[[image:1651832455372-647.png||height="224" width="520"]]
454 454  
455 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
344 +HP0D is establish connection to Helium server and not finished. And you might see above.
456 456  
346 +It might relate to the network where might up to 10mins.
457 457  
348 +== 7.4 Onboarding – Bad Gaterway ==
458 458  
350 +[[image:1651832583790-633.png]]
459 459  
352 +This is caused by the process leads too long which just need to refresh the page.
460 460  
461 -1. SSH Access for Linux console
354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
462 462  
463 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
356 +[[image:image-20220506182424-3.png]]
464 464  
465 -Port:         22
358 +(((
359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
360 +)))
466 466  
467 -User Name:      **root**
362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
468 468  
469 -Password:         **Randomly generated （found on device’s label ）**
364 +[[image:1651832742262-209.png||height="297" width="365"]]
470 470  
471 -
472 -After logging in, you will be in the Linux console and can enter commands as shown below.
473 -
474 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
475 -
476 -
477 -
478 -
479 -1. Trouble Shootings
480 -11. How to get a wallet address?
481 -
482 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
483 -
484 -
485 -1.
486 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
487 -
488 -//User can login the HP0D, able to access other Web Pages except miner page//
489 -
490 -
491 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
492 -
493 -
494 -1.
495 -11. Onboarding ~-~- Some parameters in miner page show timeout
496 -
497 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
498 -
499 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
500 -
501 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
502 -
503 -//It might relate to the network where might up to 10mins//
504 -
505 -
506 -1.
507 -11. Onboarding – Bad Gaterway
508 -
509 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
510 -
511 -//This is caused by the process leads too long which just need to refresh the page.//
512 -
513 -
514 -1.
515 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
516 -
517 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
518 -
519 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
520 -
521 -
522 -1.
523 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
524 -
525 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
526 -
366 +(((
527 527  Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
368 +)))
528 528  
370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
529 529  
530 -1.
531 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
372 +[[image:1651832811038-780.png||height="462" width="216"]]
532 532  
533 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
374 +(((
375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
376 +)))
534 534  
535 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
536 536  
380 +(((
381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
382 +)))
537 537  
538 -1.
539 -11. Onboarding – MAC address is being refreshed after scan QR Code
384 +(((
385 +If you don’t see MAC address, make sure your mobile has good internet connection.
386 +)))
540 540  
541 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
388 +[[image:1651832880009-473.png]]
542 542  
390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
543 543  
544 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
392 +This is caused by the server connection delay, which does not affect the normal use.
545 545  
546 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
394 +[[image:1651832959907-357.png]]
547 547  
396 +== 7.10 Mobile APP crash after scan the QR Code? ==
548 548  
398 +* Make sure you have input the correct Wallet address to generate QR Code.
399 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
400 +* Make sure your mobile app’s relevant permission are enabled.
401 +* Known: The Android 11 version may cause this kind of issue.
549 549  
403 +== 7.11 Why the frequency/region is not the same what I purchased? ==
550 550  
551 -1.
552 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
405 +(((
406 +Each HP0D is inspected and configured prior to shipping.
407 +)))
553 553  
554 -//This is caused by the server connection delay, which does not affect the normal use.//
409 +(((
410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
411 +)))
555 555  
556 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
413 +== 7.12 Can use the frequency to a region where is not support? ==
557 557  
415 +(((
416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
417 +)))
558 558  
559 -*
560 -*1. Mobile APP crash after scan the QR Code?
561 -* //Make sure you have input the correct Wallet address to generate QR Code.//
562 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
563 -* //Make sure your mobile app’s relevant permission are enabled.//
564 -* //Known: The Android 11 version may cause this kind of issue.//
565 -
566 -1.
567 -11. Why the frequency/region is not the same what I purchased?
568 -
569 -//Each HP0D is inspected and configured prior to shipping.//
570 -
571 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
572 -
573 -
574 -1.
575 -11. Can use the frequency to a region where is not support?
576 -
577 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
578 -
419 +(((
579 579  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
421 +)))
580 580  
423 +== 7.13 Can change the frequency of the HP0D Miner? ==
581 581  
582 -1.
583 -11. Can change the frequency of the HP0D Miner?
425 +We do not recommend doing this, it may damage your device
584 584  
585 -//We do not recommend doing this, it may damage your device//
427 += 8. Supports =
586 586  
429 +(((
430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
431 +)))
587 587  
433 +(((
434 +With your question as detail as possible. We will reply and help you in the shortest.
435 +)))
588 588  
437 += 9. Order Info =
589 589  
590 -
591 -1. Supports
592 -
593 -//If you are experiencing issues and can’t solve, you can send mail to//
594 -
595 -[[//support@dragino.com//>>mailto:support@dragino.com]]
596 -
597 -//With your question as detail as possible. We will reply and help you in the shortest.//
598 -
599 -
600 -
601 -
602 -1. Order Info
603 -
604 604  **HP0D-XXX**
605 605  
606 606  **XXX**: Frequency Band
... ... @@ -608,29 +608,46 @@
608 608  * 868: For Bands: EU868,IN865
609 609  * 915: For Bands: US915,AU915,AS923,KR920
610 610  
611 -1. Manufacturer Info
446 += 10. Manufacturer Info =
612 612  
448 +(((
613 613  **Shenzhen Dragino Technology Development co. LTD**
450 +)))
614 614  
452 +(((
615 615  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
454 +)))
616 616  
456 +(((
617 617  LongCheng Street, LongGang District ; Shenzhen 518116,China
458 +)))
618 618  
460 += 11. FCC Warning =
619 619  
620 -1. FCC Warning
621 -
462 +(((
622 622  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
464 +)))
623 623  
466 +(((
624 624  ~-~- Reorient or relocate the receiving antenna.
468 +)))
625 625  
470 +(((
626 626  ~-~- Increase the separation between the equipment and receiver.
472 +)))
627 627  
474 +(((
628 628  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
476 +)))
629 629  
478 +(((
630 630  ~-~- Consult the dealer or an experienced radio/TV technician for help.
480 +)))
631 631  
632 -
482 +(((
633 633  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
484 +)))
634 634  
635 -
486 +(((
636 636  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
488 +)))
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