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From version 34.1
edited by Xiaoling
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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 -
2 -
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
5 5  
6 6  
7 7  (((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 -
12 -
13 -
14 -
15 -{{toc/}}
16 -
17 -
18 -==== 1. Introduction ====
19 -
20 -===== 1.1 What is HP0D =====
21 -
22 -(((
23 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
24 -)))
25 -
26 -(((
27 - The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 -)))
29 -
30 -(((
31 31  
32 32  )))
33 33  
34 -(((
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
36 -)))
11 +**Contents:**
37 37  
38 -(((
39 - It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
40 -)))
13 +{{toc/}}
41 41  
42 -(((
43 - fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 -)))
45 45  
46 -(((
47 -**~ and connects max 2 x LoRaWAN servers at the same time**.
48 -)))
16 += 1. Introduction =
49 49  
50 -(((
51 -
52 -)))
18 +== 1.1 What is HP0D ==
53 53  
54 54  (((
55 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
56 56  )))
57 57  
58 58  (((
59 - input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
60 60  )))
61 61  
62 62  (((
63 -
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
64 64  )))
65 65  
66 66  (((
67 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
68 68  )))
69 69  
70 -(((
71 - use in their own LoRaWAN network.
72 -)))
36 +== 1.2 Specifications ==
73 73  
74 -
75 -===== 1.2 Specifications =====
76 -
77 -(((
78 78  **~ Hardware System:**
79 -)))
80 -
81 -(((
82 82   Linux Part:
83 -)))
84 84  
85 -* (((
86 -Raspberry Pi 4
87 -)))
41 +* Raspberry Pi 4
88 88  
89 -(((
90 90  **~ Interface:**
91 -)))
92 92  
93 -* (((
94 -10M/100M RJ45 Ports x 1
95 -)))
96 -* (((
97 -LoRaWAN Wireless
98 -)))
99 -* (((
100 -Power Input: 12V 2A, DC
101 -)))
45 +* 10M/100M RJ45 Ports x 1
46 +* LoRaWAN Wireless
47 +* Power Input: 12V 2A, DC
102 102  
103 -(((
104 104  **~ Operating Condition:**
105 -)))
106 106  
107 -* (((
108 -Work Temperature: -20 ~~ 65°C
109 -)))
110 -* (((
111 -Storage Temperature: -20 ~~ 65°C
112 -)))
113 -* (((
114 -Power Input: 12V 2A, DC
115 -)))
51 +* Work Temperature: -20 ~~ 65°C
52 +* Storage Temperature: -20 ~~ 65°C
53 +* Power Input: 12V 2A, DC
116 116  
117 -===== 1.3 Features =====
55 +== 1.3 Features ==
118 118  
119 119  * Open-Source Linux system
120 120  * RPi4 with 2G /4G or 8G RAM
... ... @@ -131,406 +131,423 @@
131 131  * Include prepaid $40 onboarding cost and $10 location cost.
132 132  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
133 133  
134 -===== 1.4 Label info and login name =====
72 +== 1.4 Label info and login name ==
135 135  
74 +[[image:1651803959860-394.png||height="500" width="375"]]
75 +**Label information:**
76 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
77 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
78 +**Miner animal name**: xxx-xxx-xxx
79 +**Miner address**:       112xxxxxx
80 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
81 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
82 +**SN**:  device serial number.
136 136  
137 -(% style="text-align:center" %)
138 -[[image:1651803959860-394.png||height="653" width="490"]]
84 += 2. Quick Start & Onboarding =
139 139  
86 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
140 140  
88 +== 2.1  Connect HP0D Web UI ==
141 141  
142 -(((
143 -**~ Label information:**
144 -)))
90 +=== 2.1.1 via HP0D’s Access Point ===
145 145  
146 -(((
147 -
148 -)))
92 +At the first boot of HP0D, it will auto generate a Wi-Fi network
149 149  
150 -(((
151 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
152 -)))
94 +[[image:1651804327535-321.png||height="325" width="199"]]
153 153  
96 +(% class="box infomessage" %)
154 154  (((
155 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
98 + called  : **//HPD-dragino-xxxxxx//**
156 156  )))
157 157  
101 +(% class="box infomessage" %)
158 158  (((
159 -**~ Miner animal name**: xxx-xxx-xxx
103 + with password:  **//dragino+dragino//**
104 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
160 160  )))
161 161  
162 -(((
163 -**~ Miner address**:          112xxxxxx
164 -)))
107 +[[image:1651804397792-591.png||height="386" width="733"]]
165 165  
166 -(((
167 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
168 -)))
169 169  
170 -(((
171 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
172 -)))
110 +=== 2.1.2 Connect via HP0D hostname ===
173 173  
174 -(((
175 -**~ SN**:  device serial number.
176 -)))
112 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
177 177  
114 +Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
178 178  
179 -==== 2. Quick Start & Onboarding ====
180 -
181 -(((
182 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
183 -)))
184 -
185 -(% class="wikigeneratedid" id="H-2" %)
186 -(((
187 -
188 -)))
189 -
190 -===== 2.1  Connect HP0D Web UI =====
191 -
192 -====== 2.1.1 via HP0D’s Access Point. ======
193 -
194 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
195 -
196 -
197 - called           : **//HPD-dragino-xxxxxx//**
198 -
199 - with password:  **//dragino+dragino//**
200 -
201 -
202 -
203 - You can use a PC to connect to this Wi-Fi network. The PC will
204 -
205 - get an IP address 10.130.1.xxx and the HP0D has the default
206 -
207 - IP 10.130.1.1
208 -
209 -
210 -
211 -(% style="text-align:center" %)
212 -[[image:1651804397792-591.png]]
213 -
214 -
215 -
216 -====== 2.1.2 Connect via HP0D hostname ======
217 -
218 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
219 -
220 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
221 -
222 - Web-UI via HP0D’s hostname.
223 -
224 -
225 - Like: __**//http:~/~/dragino-4ba54a//**__
226 -
227 -
228 -(% style="text-align:center" %)
229 229  [[image:1651804629009-699.png]]
230 230  
118 +=== 2.1.3 Connect via Ethernet Port ===
231 231  
232 -====== 2.1.3 Connect via Ethernet Port ======
120 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
233 233  
234 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
235 235  
236 -
237 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
238 -
239 -(% style="text-align:center" %)
123 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
240 240  [[image:1651804782523-623.png]]
241 241  
126 +== 2.2 Generate QR Code ==
242 242  
128 +(((
129 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
130 +)))
243 243  
244 -===== 2.2 Generate QR Code =====
132 +(((
133 +Note: After onboarding, this wallet will become owner of this hotspot.
134 +)))
245 245  
246 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
136 +[[image:image-20220506140312-1.png||height="435" width="438"]]
247 247  
248 - Note: After onboarding, this wallet will become owner of this hotspot.
138 +== 2.3 Onboarding Hotspot ==
249 249  
250 -(% style="text-align:center" %)
251 -[[image:image-20220506140312-1.png]]
140 +(((
141 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 +)))
252 252  
144 +(((
145 +Note: the APP version need to be greater than 3.11.
146 +)))
253 253  
148 +(((
149 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
150 +)))
254 254  
255 -===== 2.3 Onboarding Hotspot =====
152 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
256 256  
257 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
154 +3. Scan the QR Code you generated in the previous step.
258 258  
259 - Note: the APP version need to be greater than 3.11.
156 +[[image:1651828211026-220.png||height="405" width="191"]]
260 260  
261 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
158 +(((
159 +4. Onboarding your device
160 +)))
262 262  
263 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
162 +(((
163 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
164 +)))
264 264  
265 - 3. Scan the QR Code you generated in the previous step.
166 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
266 266  
168 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
267 267  
268 - 4. Onboarding your device
170 +5. Check onboarding status
269 269  
270 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
271 -
272 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
273 -
274 -
275 -
276 -
277 -
278 -
279 -1. Check onboarding status
280 -
281 281  You can check from mobile:
282 282  
283 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
174 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
284 284  
285 285  You can also see the hotspot status in below link:
286 286  
287 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
178 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
288 288  
289 289  Example:
290 290  
291 291  Green Synced means hotspot works normal.
292 292  
293 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
184 +[[image:1651828427715-679.png||height="374" width="635"]]
294 294  
186 +== 2.4 Set the Port Forwarding ==
295 295  
188 +(((
189 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
190 +)))
296 296  
192 +[[image:1651828514449-658.png]]
297 297  
194 +(((
195 +
196 +)))
298 298  
299 -1.
300 -11. Set the Port Forwarding
301 -
302 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
303 -
304 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
305 -
306 -
198 +(((
307 307  Note: Please refer to more detailed Settings
200 +)))
308 308  
202 +(((
309 309  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
204 +)))
310 310  
206 +(((
311 311  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
208 +)))
312 312  
210 += 3. Check the configuration of HP0D =
313 313  
212 +== 3.1 LoRa frequency configuration ==
314 314  
214 +[[image:1651828687205-178.png||height="323" width="657"]]
315 315  
216 +== 3.2 Check the LoRaWAN serveraddress ==
316 316  
317 -1. Check the configuration of HP0D
318 -11. LoRa frequency configuration
218 +[[image:1651828703680-156.png||height="349" width="672"]]
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
220 +== 3.3 Check Miner configuration ==
321 321  
322 -1.
323 -11. Check the LoRaWAN serveraddress.
222 +[[image:image-20220506181408-1.png||height="451" width="513"]]
324 324  
325 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
224 +(((
225 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
226 +)))
326 326  
228 += 4. Installation of Antenna =
327 327  
328 -
329 -
330 -
331 -
332 -
333 -
334 -
335 -1.
336 -11. Check Miner configuration
337 -
338 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
339 -
340 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
341 -
342 -
343 -
344 -
345 -
346 -1. Installation of Antenna
347 -
230 +(((
348 348  HP0D use Fiber Glass Antenna.
232 +)))
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
234 +[[image:1651832158606-882.png]]
351 351  
236 +(((
237 +
238 +)))
239 +
240 +(((
352 352  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
242 +)))
353 353  
244 +(((
245 +[[image:1651832205608-998.png||height="349" width="198"]]
246 +)))
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
248 += 5. SSH Access for Linux console =
356 356  
250 +(((
251 +IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
252 +)))
357 357  
358 -
359 -
360 -
361 -1. SSH Access for Linux console
362 -
363 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
364 -
254 +(((
365 365  Port:         22
256 +)))
366 366  
367 -User Name:      **root**
258 +(((
259 +User Name:      (% style="color:green" %)**root**
260 +)))
368 368  
369 -Password:         **Randomly generated （found on device’s label ）**
262 +(((
263 +Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
264 +)))
370 370  
371 -
266 +(((
372 372  After logging in, you will be in the Linux console and can enter commands as shown below.
268 +)))
373 373  
374 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
270 +[[image:1651832284160-991.png||height="171" width="729"]]
375 375  
272 += **6. How to change the Wireless function of HP0D** =
376 376  
274 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
377 377  
276 +== **6.1 Access the Linux console.** ==
378 378  
379 -1. Trouble Shootings
380 -11. How to get a wallet address?
278 +Follow the previous step of Step 5.
381 381  
382 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
280 +== 6.2 Install the package of network-manager ==
383 383  
282 +Run commands:
384 384  
385 -1.
386 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
284 +(% class="box infomessage" %)
285 +(((
286 + apt update
287 + apt install network-manager
288 +)))
387 387  
388 -//User can login the HP0D, able to access other Web Pages except miner page//
290 +[[image:image-20220507140730-1.png||height="402" width="728"]]
389 389  
292 +== 6.3 Reboot the device ==
390 390  
391 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
294 +Run command:
392 392  
296 +(% class="box infomessage" %)
297 +(((
298 + reboot
299 +)))
393 393  
394 -1.
395 -11. Onboarding ~-~- Some parameters in miner page show timeout
301 +[[image:image-20220507140814-2.png]]
396 396  
397 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
303 +== 6.4 Check the wireless type ==
398 398  
399 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
305 +Run command:
400 400  
401 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
307 +(% class="box infomessage" %)
308 +(((
309 + iw dev
310 +)))
402 402  
403 -//It might relate to the network where might up to 10mins//
312 +[[image:image-20220507140941-3.png]]
404 404  
314 +== 6.5 Connect the WiFi ==
405 405  
406 -1.
407 -11. Onboarding – Bad Gaterway
316 +Run command:
408 408  
409 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
318 +(% class="box infomessage" %)
319 +(((
320 + nmtui
321 +)))
410 410  
411 -//This is caused by the process leads too long which just need to refresh the page.//
323 +[[image:image-20220507140953-4.png]]
412 412  
325 += 7. Trouble Shootings =
413 413  
414 -1.
415 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
327 +== 7.1 How to get a wallet address? ==
416 416  
417 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
329 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
418 418  
419 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
331 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
420 420  
333 +(((
334 +User can login the HP0D, able to access other Web Pages except miner page.
335 +)))
421 421  
422 -1.
423 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
337 +(((
338 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
339 +)))
424 424  
425 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
341 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
426 426  
427 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
343 +[[image:image-20220506182042-2.png||height="250" width="516"]]
428 428  
345 +[[image:1651832455372-647.png||height="224" width="520"]]
429 429  
430 -1.
431 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
347 +HP0D is establish connection to Helium server and not finished. And you might see above.
432 432  
433 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
349 +It might relate to the network where might up to 10mins.
434 434  
435 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
351 +== 7.4 Onboarding – Bad Gaterway ==
436 436  
353 +[[image:1651832583790-633.png]]
437 437  
438 -1.
439 -11. Onboarding – MAC address is being refreshed after scan QR Code
355 +This is caused by the process leads too long which just need to refresh the page.
440 440  
441 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
357 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
442 442  
359 +[[image:image-20220506182424-3.png]]
443 443  
444 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
361 +(((
362 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
363 +)))
445 445  
446 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
365 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
447 447  
367 +[[image:1651832742262-209.png||height="297" width="365"]]
448 448  
369 +(((
370 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
371 +)))
449 449  
373 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
450 450  
451 -1.
452 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
375 +[[image:1651832811038-780.png||height="462" width="216"]]
453 453  
454 -//This is caused by the server connection delay, which does not affect the normal use.//
377 +(((
378 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
379 +)))
455 455  
456 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
381 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
457 457  
383 +(((
384 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
385 +)))
458 458  
459 -*
460 -*1. Mobile APP crash after scan the QR Code?
461 -* //Make sure you have input the correct Wallet address to generate QR Code.//
462 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 -* //Make sure your mobile app’s relevant permission are enabled.//
464 -* //Known: The Android 11 version may cause this kind of issue.//
387 +(((
388 +If you don’t see MAC address, make sure your mobile has good internet connection.
389 +)))
465 465  
466 -1.
467 -11. Why the frequency/region is not the same what I purchased?
391 +[[image:1651832880009-473.png]]
468 468  
469 -//Each HP0D is inspected and configured prior to shipping.//
393 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
470 470  
471 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
395 +This is caused by the server connection delay, which does not affect the normal use.
472 472  
397 +[[image:1651832959907-357.png]]
473 473  
474 -1.
475 -11. Can use the frequency to a region where is not support?
399 +== 7.10 Mobile APP crash after scan the QR Code? ==
476 476  
477 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
401 +* Make sure you have input the correct Wallet address to generate QR Code.
402 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
403 +* Make sure your mobile app’s relevant permission are enabled.
404 +* Known: The Android 11 version may cause this kind of issue.
478 478  
479 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
406 +== 7.11 Why the frequency/region is not the same what I purchased? ==
480 480  
408 +(((
409 +Each HP0D is inspected and configured prior to shipping.
410 +)))
481 481  
482 -1.
483 -11. Can change the frequency of the HP0D Miner?
412 +(((
413 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
414 +)))
484 484  
485 -//We do not recommend doing this, it may damage your device//
416 +== 7.12 Can use the frequency to a region where is not support? ==
486 486  
418 +(((
419 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
420 +)))
487 487  
422 +(((
423 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
424 +)))
488 488  
426 +== 7.13 Can change the frequency of the HP0D Miner? ==
489 489  
428 +We do not recommend doing this, it may damage your device
490 490  
491 -1. Supports
430 += 8. Supports =
492 492  
493 -//If you are experiencing issues and can’t solve, you can send mail to//
432 +(((
433 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
434 +)))
494 494  
495 -[[//support@dragino.com//>>mailto:support@dragino.com]]
436 +(((
437 +With your question as detail as possible. We will reply and help you in the shortest.
438 +)))
496 496  
497 -//With your question as detail as possible. We will reply and help you in the shortest.//
440 += 9. Order Info =
498 498  
442 +(% style="color:#0000ff" %)**HP0D-XXX**
499 499  
444 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
500 500  
501 -
502 -1. Order Info
503 -
504 -**HP0D-XXX**
505 -
506 -**XXX**: Frequency Band
507 -
508 508  * 868: For Bands: EU868,IN865
509 509  * 915: For Bands: US915,AU915,AS923,KR920
510 510  
511 -1. Manufacturer Info
449 += 10. Manufacturer Info =
512 512  
451 +(((
513 513  **Shenzhen Dragino Technology Development co. LTD**
453 +)))
514 514  
455 +(((
515 515  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
457 +)))
516 516  
459 +(((
517 517  LongCheng Street, LongGang District ; Shenzhen 518116,China
461 +)))
518 518  
463 += 11. FCC Warning =
519 519  
520 -1. FCC Warning
521 -
465 +(((
522 522  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
467 +)))
523 523  
469 +(((
524 524  ~-~- Reorient or relocate the receiving antenna.
471 +)))
525 525  
473 +(((
526 526  ~-~- Increase the separation between the equipment and receiver.
475 +)))
527 527  
477 +(((
528 528  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
479 +)))
529 529  
481 +(((
530 530  ~-~- Consult the dealer or an experienced radio/TV technician for help.
483 +)))
531 531  
532 -
485 +(((
533 533  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
487 +)))
534 534  
535 -
489 +(((
536 536  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
491 +)))
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