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Last modified by Xiaoling on 2024/10/21 15:44
From version 32.1
edited by Xiaoling
on 2022/05/06 17:15
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To version 81.1
edited by Xiaoye
on 2022/05/27 14:27
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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Author
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1 -XWiki.Xiaoling
1 +XWiki.Xiaoye
Content
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1 -
2 -
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
5 5  
6 6  
7 7  (((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 -
12 -
13 -
14 -
15 -{{toc/}}
16 -
17 -
18 -==== 1. Introduction ====
19 -
20 -===== 1.1 What is HP0D =====
21 -
22 -(((
23 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
24 -)))
25 -
26 -(((
27 - The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 -)))
29 -
30 -(((
31 31  
32 32  )))
33 33  
34 -(((
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
36 -)))
11 +**Table of Contents：**
37 37  
38 -(((
39 - It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
40 -)))
13 +{{toc/}}
41 41  
42 -(((
43 - fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 -)))
45 45  
46 -(((
47 -**~ and connects max 2 x LoRaWAN servers at the same time**.
48 -)))
16 += **1. Introduction** =
49 49  
50 -(((
51 -
52 -)))
18 +== **1.1 What is HP0D** ==
53 53  
54 54  (((
55 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
56 56  )))
57 57  
58 58  (((
59 - input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
60 60  )))
61 61  
62 62  (((
63 -
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
64 64  )))
65 65  
66 66  (((
67 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
68 68  )))
69 69  
70 -(((
71 - use in their own LoRaWAN network.
72 -)))
36 +== **1.2 Specifications** ==
73 73  
74 -
75 -===== 1.2 Specifications =====
76 -
77 -(((
78 78  **~ Hardware System:**
79 -)))
80 -
81 -(((
82 82   Linux Part:
83 -)))
84 84  
85 -* (((
86 -Raspberry Pi 4
87 -)))
41 +* Raspberry Pi 4
88 88  
89 -(((
90 90  **~ Interface:**
91 -)))
92 92  
93 -* (((
94 -10M/100M RJ45 Ports x 1
95 -)))
96 -* (((
97 -LoRaWAN Wireless
98 -)))
99 -* (((
100 -Power Input: 12V 2A, DC
101 -)))
45 +* 10M/100M RJ45 Ports x 1
46 +* LoRaWAN Wireless
47 +* Power Input: 12V 2A, DC
102 102  
103 -(((
104 104  **~ Operating Condition:**
105 -)))
106 106  
107 -* (((
108 -Work Temperature: -20 ~~ 65°C
109 -)))
110 -* (((
111 -Storage Temperature: -20 ~~ 65°C
112 -)))
113 -* (((
114 -Power Input: 12V 2A, DC
115 -)))
51 +* Work Temperature: -20 ~~ 65°C
52 +* Storage Temperature: -20 ~~ 65°C
53 +* Power Input: 12V 2A, DC
116 116  
117 -===== 1.3 Features =====
55 +== **1.3 Features** ==
118 118  
119 119  * Open-Source Linux system
120 120  * RPi4 with 2G /4G or 8G RAM
... ... @@ -131,406 +131,556 @@
131 131  * Include prepaid $40 onboarding cost and $10 location cost.
132 132  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
133 133  
134 -===== 1.4 Label info and login name =====
72 +== **1.4 Label info and login name** ==
135 135  
74 +[[image:1651803959860-394.png||height="500" width="375"]]
136 136  
137 -(% style="text-align:center" %)
138 -[[image:1651803959860-394.png||height="653" width="490"]]
139 139  
140 140  
78 +=== 1.4.1 Label information: ===
141 141  
142 -(((
143 -**~ Label information:**
144 -)))
80 +**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 +**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 +**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 +**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 +**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 +**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 +**SN**:  (% class="mark" %)device serial number.
145 145  
146 -(((
147 -
148 -)))
149 149  
89 += **2. Quick Start & Onboarding** =
90 +
91 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
92 +
93 +
94 +== **2.1  Connect HP0D Web UI** ==
95 +
96 +=== **2.1.1 via HP0D’s Access Point** ===
97 +
98 +At the first boot of HP0D, it will auto-generate a Wi-Fi network
99 +
100 +
101 +[[image:1651804327535-321.png||height="325" width="199"]]
102 +
103 +
104 +(% class="box infomessage" %)
150 150  (((
151 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
106 + called  : **//HPD-dragino-xxxxxx//**
152 152  )))
153 153  
109 +(% class="box infomessage" %)
154 154  (((
155 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
111 + with password:  **//dragino+dragino//**
112 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
156 156  )))
157 157  
115 +
116 +[[image:1651804397792-591.png||height="386" width="733"]]
117 +
118 +
119 +=== **2.1.2 Connect via HP0D hostname** ===
120 +
121 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
122 +
123 + Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
124 +
125 +
126 +[[image:1651804629009-699.png]]
127 +
128 +=== **2.1.3 Connect via Ethernet Port** ===
129 +
130 +//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
131 +
132 +
133 +//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
134 +
135 +
136 +[[image:1651804782523-623.png]]
137 +
138 +
139 +== **2.2 Generate QR Code** ==
140 +
141 +
158 158  (((
159 -**~ Miner animal name**: xxx-xxx-xxx
143 +//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
160 160  )))
161 161  
162 162  (((
163 -**~ Miner address**:          112xxxxxx
147 +//Note: After onboarding, this wallet will become the owner of this hotspot.//
148 +
149 +
164 164  )))
165 165  
152 +[[image:image-20220506140312-1.png||height="435" width="438"]]
153 +
154 +
155 +== **2.3 Onboarding Hotspot** ==
156 +
157 +
166 166  (((
167 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
159 +//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
168 168  )))
169 169  
170 170  (((
171 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
163 +**//Note: the APP version needs to be greater than 3.11.//**
164 +
165 +
172 172  )))
173 173  
174 174  (((
175 -**~ SN**:  device serial number.
169 +//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
170 +
171 +
176 176  )))
177 177  
174 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
178 178  
179 -==== 2. Quick Start & Onboarding ====
180 180  
177 +//**3. **Scan the QR Code you generated in the previous step.//
178 +
179 +[[image:1651828211026-220.png||height="405" width="191"]]
180 +
181 +
181 181  (((
182 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
183 +//**4. **Onboarding your device//
183 183  )))
184 184  
185 -(% class="wikigeneratedid" id="H-2" %)
186 186  (((
187 +Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
188 +
187 187  
188 188  )))
189 189  
190 -===== 2.1  Connect HP0D Web UI =====
192 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
191 191  
192 -====== 2.1.1 via HP0D’s Access Point. ======
194 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
193 193  
194 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
195 195  
197 +**5. **//Check onboarding status where you can check from mobile~://
196 196  
197 - called           : **//HPD-dragino-xxxxxx//**
199 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
198 198  
199 - with password:  **//dragino+dragino//**
200 200  
202 +//You can also see the hotspot status in the below link~://
201 201  
204 +//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
202 202  
203 - You can use a PC to connect to this Wi-Fi network. The PC will
206 +//Example~://
204 204  
205 - get an IP address 10.130.1.xxx and the HP0D has the default
206 206  
207 - IP 10.130.1.1
209 +**//Green Synced means hotspot works normally.//**
208 208  
211 +[[image:1651828427715-679.png||height="374" width="635"]]
209 209  
210 210  
211 -(% style="text-align:center" %)
212 -[[image:1651804397792-591.png]]
214 +== **2.4 Set the Port Forwarding** ==
213 213  
214 214  
217 +(((
218 +//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 +)))
215 215  
216 -====== 2.1.2 Connect via HP0D hostname ======
221 +[[image:1651828514449-658.png]]
217 217  
218 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
223 +(((
224 +
225 +)))
219 219  
220 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
227 +(((
228 +Note: Please refer to more detailed Settings
229 +)))
221 221  
222 - Web-UI via HP0D’s hostname.
231 +(((
232 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 +)))
223 223  
235 +(((
236 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
224 224  
225 - Like: __**//http:~/~/dragino-4ba54a//**__
238 +
239 +)))
226 226  
241 += **3. Check the configuration of HP0D** =
227 227  
228 -(% style="text-align:center" %)
229 -[[image:1651804629009-699.png]]
243 +== **3.1 LoRa frequency configuration** ==
230 230  
231 231  
232 -====== 2.1.3 Connect via Ethernet Port ======
246 +[[image:1651828687205-178.png||height="323" width="657"]]
233 233  
234 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
235 235  
249 +== **3.2 Check the LoRaWAN Server Address** ==
236 236  
237 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
238 238  
239 -(% style="text-align:center" %)
240 -[[image:1651804782523-623.png]]
252 +[[image:1651828703680-156.png||height="349" width="672"]]
241 241  
242 242  
255 +== **3.3 Check Miner configuration** ==
243 243  
244 -===== 2.2 Generate QR Code =====
245 245  
246 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
258 +[[image:image-20220506181408-1.png||height="451" width="513"]]
247 247  
248 - Note: After onboarding, this wallet will become owner of this hotspot.
260 +(((
261 +//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
249 249  
250 -(% style="text-align:center" %)
251 -[[image:image-20220506140312-1.png]]
263 +
264 +)))
252 252  
266 += **4. Installation of Antenna** =
253 253  
254 254  
255 -===== 2.3 Onboarding Hotspot =====
269 +(((
270 +//HP0D uses Fiber Glass Antenna.//
271 +)))
256 256  
257 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
273 +[[image:1651832158606-882.png]]
258 258  
259 - Note: the APP version need to be greater than 3.11.
275 +(((
276 +
277 +)))
260 260  
261 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
279 +(((
280 +//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
281 +)))
262 262  
263 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
283 +(((
284 +[[image:1651832205608-998.png||height="349" width="198"]]
264 264  
265 - 3. Scan the QR Code you generated in the previous step.
286 +
287 +)))
266 266  
289 += **5. SSH Access for Linux console** =
267 267  
268 - 4. Onboarding your device
269 269  
270 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
292 +(((
293 +**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
294 +)))
271 271  
272 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
296 +(((
297 +//Port:  22//
298 +)))
273 273  
300 +(((
301 +//User Name:      (% style="color:green" %)**root**//
302 +)))
274 274  
304 +(((
305 +//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
275 275  
307 +
308 +)))
276 276  
310 +(((
311 +//After logging in, you will be in the Linux console and can enter commands as shown below.//
277 277  
313 +
314 +)))
278 278  
279 -1. Check onboarding status
316 +[[image:1651832284160-991.png||height="171" width="729"]]
280 280  
281 -You can check from mobile:
282 282  
283 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
319 += **6. How to change the Wireless function of HP0D** =
284 284  
285 -You can also see the hotspot status in below link:
321 +//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
286 286  
287 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
288 288  
289 -Example:
324 +== **6.1 Access the Linux console.** ==
290 290  
291 -Green Synced means hotspot works normal.
326 +//Follow the previous step of Step 5.//
292 292  
293 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
294 294  
329 +== **6.2 Install the package of network-manager** ==
295 295  
296 296  
332 +//Run commands~://
297 297  
334 +(% class="box infomessage" %)
335 +(((
336 + apt update
337 + apt install network-manager
338 +)))
298 298  
299 -1.
300 -11. Set the Port Forwarding
340 +[[image:image-20220507140730-1.png||height="402" width="728"]]
301 301  
302 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
303 303  
304 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
343 +== **6.3 Reboot the device** ==
305 305  
306 306  
307 -Note: Please refer to more detailed Settings
346 +//Run command~://
308 308  
309 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
348 +(% class="box infomessage" %)
349 +(((
350 + reboot
351 +)))
310 310  
311 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
353 +[[image:image-20220507140814-2.png]]
312 312  
313 313  
356 +== **6.4 Check the wireless type** ==
314 314  
315 315  
359 +//Run command~://
316 316  
317 -1. Check the configuration of HP0D
318 -11. LoRa frequency configuration
361 +(% class="box infomessage" %)
362 +(((
363 + iw dev
364 +)))
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
366 +[[image:image-20220507140941-3.png]]
321 321  
322 -1.
323 -11. Check the LoRaWAN serveraddress.
324 324  
325 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
369 +== **6.5 Connect the WiFi** ==
326 326  
327 327  
372 +//Run command~://
328 328  
374 +(% class="box infomessage" %)
375 +(((
376 + nmtui
377 +)))
329 329  
379 +[[image:image-20220507140953-4.png]]
330 330  
331 331  
382 += **7. Trouble Shootings** =
332 332  
384 +== **7.1 How to get a wallet address?** ==
333 333  
334 334  
335 -1.
336 -11. Check Miner configuration
387 +**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
337 337  
338 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
339 339  
340 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
390 +== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
341 341  
342 342  
393 +(((
394 +//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
395 +)))
343 343  
397 +(((
398 +//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
344 344  
400 +
401 +)))
345 345  
346 -1. Installation of Antenna
403 +== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
347 347  
348 -HP0D use Fiber Glass Antenna.
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
406 +[[image:image-20220506182042-2.png||height="250" width="516"]]
351 351  
352 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
408 +[[image:1651832455372-647.png||height="224" width="520"]]
353 353  
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
411 +**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
356 356  
413 +**//It might relate to the network which might be up to 10mins.//**
357 357  
358 358  
416 +== **7.4 Onboarding – Bad Gateway** ==
359 359  
360 360  
361 -1. SSH Access for Linux console
419 +[[image:1651832583790-633.png]]
362 362  
363 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
364 364  
365 -Port:         22
422 +//**This is caused by the process leading too long which just needs to refresh the page.**//
366 366  
367 -User Name:      **root**
368 368  
369 -Password:         **Randomly generated （found on device’s label ）**
425 +== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
370 370  
371 371  
372 -After logging in, you will be in the Linux console and can enter commands as shown below.
428 +[[image:image-20220506182424-3.png]]
373 373  
374 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
375 375  
431 +(((
432 +//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
376 376  
434 +
435 +)))
377 377  
437 +== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
378 378  
379 -1. Trouble Shootings
380 -11. How to get a wallet address?
439 +[[image:1651832742262-209.png||height="297" width="365"]]
381 381  
382 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
383 383  
442 +(((
443 +//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
384 384  
385 -1.
386 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
445 +
446 +)))
387 387  
388 -//User can login the HP0D, able to access other Web Pages except miner page//
448 +== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
389 389  
390 390  
391 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
451 +[[image:1651832811038-780.png||height="462" width="216"]]
392 392  
393 393  
394 -1.
395 -11. Onboarding ~-~- Some parameters in miner page show timeout
454 +(((
455 +//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
396 396  
397 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
457 +
458 +)))
398 398  
399 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
460 +== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
400 400  
401 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
402 402  
403 -//It might relate to the network where might up to 10mins//
463 +(((
464 +//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
404 404  
466 +
467 +)))
405 405  
406 -1.
407 -11. Onboarding – Bad Gaterway
469 +(((
470 +//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
471 +)))
408 408  
409 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
473 +[[image:1651832880009-473.png]]
410 410  
411 -//This is caused by the process leads too long which just need to refresh the page.//
412 412  
476 +== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
413 413  
414 -1.
415 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
416 416  
417 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
479 +**//This is caused by the server connection delay, which does not affect the regular use.//**
418 418  
419 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
481 +[[image:1651832959907-357.png]]
420 420  
421 421  
422 -1.
423 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
484 +== **7.10 Mobile APP crash after scanning the QR Code?** ==
424 424  
425 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
426 426  
427 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
487 +* //**Make sure you have input the correct Wallet address to generate QR Code.**//
488 +* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
489 +* //**Make sure your mobile app’s relevant permission is enabled.**//
490 +* //**Known: The Android 11 version may cause this kind of issue.**//
428 428  
492 +== **7.11 Why the frequency/region is not the same as what I purchased?** ==
429 429  
430 -1.
431 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
432 432  
433 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
495 +(((
496 +//**Each HP0D is inspected and configured prior to shipping.**//
497 +)))
434 434  
435 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
499 +(((
500 +//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
436 436  
502 +
503 +)))
437 437  
438 -1.
439 -11. Onboarding – MAC address is being refreshed after scan QR Code
505 +== **7.12 Can use the frequency to a region where is no support?** ==
440 440  
441 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
442 442  
508 +(((
509 +//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
510 +)))
443 443  
444 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
512 +(((
513 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
445 445  
446 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
515 +
516 +)))
447 447  
518 +== **7.13 Can change the frequency of the HP0D Miner?** ==
448 448  
449 449  
521 +//We do not recommend doing this, it may damage your device//
450 450  
451 -1.
452 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
453 453  
454 -//This is caused by the server connection delay, which does not affect the normal use.//
524 +== 7.14 Low Reward and not transmit issue ==
455 455  
456 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
457 457  
527 +We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.
458 458  
459 -*
460 -*1. Mobile APP crash after scan the QR Code?
461 -* //Make sure you have input the correct Wallet address to generate QR Code.//
462 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 -* //Make sure your mobile app’s relevant permission are enabled.//
464 -* //Known: The Android 11 version may cause this kind of issue.//
529 +If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.
465 465  
466 -1.
467 -11. Why the frequency/region is not the same what I purchased?
531 +[[image:image-20220527114519-1.png||height="579" width="851"]]
468 468  
469 -//Each HP0D is inspected and configured prior to shipping.//
470 470  
471 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
534 += **8. OTA Version Info** =
472 472  
536 +== **When does the OTA update happen?** ==
473 473  
474 -1.
475 -11. Can use the frequency to a region where is not support?
476 476  
477 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
539 +**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
478 478  
479 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
541 +== **# 2022/05/14** ==
480 480  
481 481  
482 -1.
483 -11. Can change the frequency of the HP0D Miner?
544 +1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
545 +1. //Add postinst after auto-update//
546 +1. //Add Miner version mark.//
547 +1. //Add fast sync if miner GAP is large//
484 484  
485 -//We do not recommend doing this, it may damage your device//
549 +== **# 2022/05/24** ==
486 486  
551 + 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
487 487  
488 488  
554 += **9. Supports** =
489 489  
556 +(((
557 +**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
558 +)))
490 490  
491 -1. Supports
560 +(((
561 +**//With your question as detailed as possible. We will reply and help you in the shortest.//**
492 492  
493 -//If you are experiencing issues and can’t solve, you can send mail to//
563 +
564 +)))
494 494  
495 -[[//support@dragino.com//>>mailto:support@dragino.com]]
566 += **10. Order Info** =
496 496  
497 -//With your question as detail as possible. We will reply and help you in the shortest.//
568 +(% style="color:#0000ff" %)**HP0D-XXX**
498 498  
570 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
499 499  
572 +* **AS923**: LoRaWAN AS923 band
573 +* **AU915**: LoRaWAN AU915 band
574 +* **EU868**: LoRaWAN EU868 band
575 +* **KR920**: LoRaWAN KR920 band
576 +* **US915**: LoRaWAN US915 band
577 +* **IN865**: LoRaWAN IN865 band
500 500  
579 += **11. Manufacturer Info** =
501 501  
502 -1. Order Info
503 -
504 -**HP0D-XXX**
505 -
506 -**XXX**: Frequency Band
507 -
508 -* 868: For Bands: EU868,IN865
509 -* 915: For Bands: US915,AU915,AS923,KR920
510 -
511 -1. Manufacturer Info
512 -
581 +(((
513 513  **Shenzhen Dragino Technology Development co. LTD**
583 +)))
514 514  
585 +(((
515 515  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
587 +)))
516 516  
517 -LongCheng Street, LongGang District ; Shenzhen 518116,China
589 +(((
590 +Longcheng Street, LongGang District; Shenzhen 518116, China
518 518  
519 519  
520 -1. FCC Warning
593 +
594 +)))
521 521  
596 += **12. FCC Warning** =
597 +
598 +(((
522 522  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
600 +)))
523 523  
602 +(((
524 524  ~-~- Reorient or relocate the receiving antenna.
604 +)))
525 525  
606 +(((
526 526  ~-~- Increase the separation between the equipment and receiver.
608 +)))
527 527  
610 +(((
528 528  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
612 +)))
529 529  
614 +(((
530 530  ~-~- Consult the dealer or an experienced radio/TV technician for help.
616 +)))
531 531  
532 -
618 +(((
533 533  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
620 +)))
534 534  
535 -
622 +(((
536 536  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
624 +)))
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