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Last modified by Xiaoling on 2024/10/21 15:44
From version 32.1
edited by Xiaoling
on 2022/05/06 17:15
Change comment: Uploaded new attachment "1651828514449-658.png", version {1}
To version 67.1
edited by Xiaoye
on 2022/05/07 13:54
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Summary

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1 -XWiki.Xiaoling
1 +XWiki.Xiaoye
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20 20  ===== 1.1 What is HP0D =====
21 21  
22 22  (((
23 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
23 +(((
24 +(((
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
24 24  )))
27 +)))
25 25  
26 26  (((
27 - The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
28 28  )))
33 +)))
29 29  
30 30  (((
36 +(((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
41 +
42 +(((
43 +(((
44 +(((
31 31  
32 32  )))
47 +)))
48 +)))
33 33  
34 34  (((
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
51 +(((
52 +(((
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
36 36  )))
55 +)))
37 37  
38 38  (((
39 - It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
40 40  )))
61 +)))
41 41  
42 42  (((
43 - fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
64 +(((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
44 44  )))
67 +)))
45 45  
46 46  (((
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 +)))
73 +)))
74 +)))
75 +
76 +(((
77 +(((
78 +(((
47 47  **~ and connects max 2 x LoRaWAN servers at the same time**.
48 48  )))
81 +)))
82 +)))
49 49  
50 50  (((
85 +(((
86 +(((
51 51  
52 52  )))
89 +)))
90 +)))
53 53  
54 54  (((
55 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
56 56  )))
97 +)))
57 57  
58 58  (((
59 - input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
60 60  )))
103 +)))
104 +)))
61 61  
62 62  (((
107 +(((
108 +(((
63 63  
64 64  )))
111 +)))
112 +)))
65 65  
66 66  (((
67 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
68 68  )))
119 +)))
69 69  
70 70  (((
71 - use in their own LoRaWAN network.
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
72 72  )))
125 +)))
126 +)))
73 73  
74 74  
75 75  ===== 1.2 Specifications =====
76 76  
77 77  (((
132 +(((
78 78  **~ Hardware System:**
79 79  )))
135 +)))
80 80  
81 81  (((
138 +(((
82 82   Linux Part:
83 83  )))
141 +)))
84 84  
85 85  * (((
144 +(((
86 86  Raspberry Pi 4
87 87  )))
147 +)))
88 88  
89 89  (((
150 +(((
90 90  **~ Interface:**
91 91  )))
153 +)))
92 92  
93 93  * (((
156 +(((
94 94  10M/100M RJ45 Ports x 1
95 95  )))
159 +)))
96 96  * (((
161 +(((
97 97  LoRaWAN Wireless
98 98  )))
164 +)))
99 99  * (((
166 +(((
100 100  Power Input: 12V 2A, DC
101 101  )))
169 +)))
102 102  
103 103  (((
172 +(((
104 104  **~ Operating Condition:**
105 105  )))
175 +)))
106 106  
107 107  * (((
178 +(((
108 108  Work Temperature: -20 ~~ 65°C
109 109  )))
181 +)))
110 110  * (((
183 +(((
111 111  Storage Temperature: -20 ~~ 65°C
112 112  )))
186 +)))
113 113  * (((
188 +(((
114 114  Power Input: 12V 2A, DC
115 115  )))
191 +)))
116 116  
117 117  ===== 1.3 Features =====
118 118  
... ... @@ -134,53 +134,72 @@
134 134  ===== 1.4 Label info and login name =====
135 135  
136 136  
137 -(% style="text-align:center" %)
138 -[[image:1651803959860-394.png||height="653" width="490"]]
213 +[[image:1651803959860-394.png||height="500" width="375"]]
139 139  
140 140  
141 141  
142 142  (((
218 +(((
143 143  **~ Label information:**
144 144  )))
221 +)))
145 145  
146 146  (((
224 +(((
147 147  
148 148  )))
227 +)))
149 149  
150 150  (((
230 +(((
151 151  **~ Device host name:**      (% class="mark" %)dragino-xxxxxx
152 152  )))
233 +)))
153 153  
154 154  (((
236 +(((
155 155  **~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
156 156  )))
239 +)))
157 157  
158 158  (((
242 +(((
159 159  **~ Miner animal name**: xxx-xxx-xxx
160 160  )))
245 +)))
161 161  
162 162  (((
248 +(((
163 163  **~ Miner address**:          112xxxxxx
164 164  )))
251 +)))
165 165  
166 166  (((
254 +(((
167 167  **~ Eth MAC address**: A8: 40: 41: EF: FE: CD
168 168  )))
257 +)))
169 169  
170 170  (((
260 +(((
171 171  **~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
172 172  )))
263 +)))
173 173  
174 174  (((
266 +(((
175 175  **~ SN**:  device serial number.
176 176  )))
269 +)))
177 177  
178 178  
179 179  ==== 2. Quick Start & Onboarding ====
180 180  
181 181  (((
182 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
275 +(((
276 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
183 183  )))
278 +)))
184 184  
185 185  (% class="wikigeneratedid" id="H-2" %)
186 186  (((
... ... @@ -191,35 +191,73 @@
191 191  
192 192  ====== 2.1.1 via HP0D’s Access Point. ======
193 193  
194 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
289 +(((
290 +(((
291 + At the first boot of HP0D, it will auto generate a Wi-Fi network
195 195  
293 +[[image:1651804327535-321.png||height="325" width="199"]]
294 +)))
295 +)))
196 196  
297 +(((
298 +(((
299 +
300 +)))
301 +)))
302 +
303 +(((
304 +(((
305 +(% class="box infomessage" %)
306 +(((
197 197   called           : **//HPD-dragino-xxxxxx//**
308 +)))
309 +)))
310 +)))
198 198  
312 +(((
313 +(((
314 +(% class="box infomessage" %)
315 +(((
199 199   with password:  **//dragino+dragino//**
317 +)))
318 +)))
319 +)))
200 200  
321 +(((
322 +(((
323 +
324 +)))
325 +)))
201 201  
327 +(((
328 +(((
329 +
330 +)))
331 +)))
202 202  
203 - You can use a PC to connect to this Wi-Fi network. The PC will
333 +(((
334 +(((
335 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
336 +)))
337 +)))
204 204  
205 - get an IP address 10.130.1.xxx and the HP0D has the default
339 +[[image:1651804397792-591.png||height="402" width="763"]]
206 206  
207 - IP 10.130.1.1
208 208  
209 209  
210 -
211 -(% style="text-align:center" %)
212 -[[image:1651804397792-591.png]]
213 -
214 -
215 -
216 216  ====== 2.1.2 Connect via HP0D hostname ======
217 217  
345 +(((
218 218   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
347 +)))
219 219  
349 +(((
220 220   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
351 +)))
221 221  
353 +(((
222 222   Web-UI via HP0D’s hostname.
355 +)))
223 223  
224 224  
225 225   Like: __**//http:~/~/dragino-4ba54a//**__
... ... @@ -231,11 +231,26 @@
231 231  
232 232  ====== 2.1.3 Connect via Ethernet Port ======
233 233  
234 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
367 +(((
368 +(((
369 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
370 +)))
371 +)))
235 235  
373 +(((
374 +(((
375 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
376 +)))
377 +)))
236 236  
237 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
379 +(((
380 +
381 +)))
238 238  
383 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
384 +
385 + or SSH access of HP0D.
386 +
239 239  (% style="text-align:center" %)
240 240  [[image:1651804782523-623.png]]
241 241  
... ... @@ -243,227 +243,320 @@
243 243  
244 244  ===== 2.2 Generate QR Code =====
245 245  
394 +(((
246 246   Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
396 +)))
247 247  
398 +(((
248 248   Note: After onboarding, this wallet will become owner of this hotspot.
400 +)))
249 249  
250 250  (% style="text-align:center" %)
251 -[[image:image-20220506140312-1.png]]
403 +[[image:image-20220506140312-1.png||height="435" width="438"]]
252 252  
253 253  
254 -
255 255  ===== 2.3 Onboarding Hotspot =====
256 256  
408 +(((
257 257   ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
410 +)))
258 258  
412 +(((
259 259   Note: the APP version need to be greater than 3.11.
414 +)))
260 260  
261 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
416 +(((
417 +
418 +)))
262 262  
420 +(((
421 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
422 +)))
423 +
424 +(((
425 + the ‘DRAGINO Miner HP0D’
426 +)))
427 +
263 263   [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
264 264  
265 265   3. Scan the QR Code you generated in the previous step.
266 266  
432 +(% style="text-align:center" %)
433 +[[image:1651828211026-220.png||height="405" width="191"]]
267 267  
268 268   4. Onboarding your device
269 269  
270 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
437 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
271 271  
439 + mobile to onboarding server might have issue.
440 +
272 272   [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
273 273  
443 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
274 274  
275 275  
446 +5. Check onboarding status
276 276  
448 + You can check from mobile:
277 277  
450 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
278 278  
279 -1. Check onboarding status
452 + You can also see the hotspot status in below link:
280 280  
281 -You can check from mobile:
454 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
282 282  
283 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
456 + Example:
284 284  
285 -You can also see the hotspot status in below link:
458 + Green Synced means hotspot works normal.
286 286  
287 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
460 +(% style="text-align:center" %)
461 +[[image:1651828427715-679.png||height="374" width="635"]]
288 288  
289 -Example:
290 290  
291 -Green Synced means hotspot works normal.
464 +===== 2.4 Set the Port Forwarding =====
292 292  
293 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
466 +(((
467 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
468 +)))
294 294  
470 +(((
471 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
472 +)))
295 295  
474 +(((
475 + you may have.
476 +)))
296 296  
478 +(% style="text-align:center" %)
479 +[[image:1651828514449-658.png]]
297 297  
481 +(((
482 +
483 +)))
298 298  
299 -1.
300 -11. Set the Port Forwarding
485 +(((
486 + Note: Please refer to more detailed Settings
487 +)))
301 301  
302 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
489 +(((
490 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
491 +)))
303 303  
304 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
493 +(((
494 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
495 +)))
305 305  
306 306  
307 -Note: Please refer to more detailed Settings
498 +==== 3. Check the configuration of HP0D ====
308 308  
309 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
500 +===== 3.1 LoRa frequency configuration =====
310 310  
311 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
502 +(% style="text-align:center" %)
503 +[[image:1651828687205-178.png||height="323" width="657"]]
312 312  
313 313  
314 314  
507 +===== 3.2 Check the LoRaWAN serveraddress =====
315 315  
316 316  
317 -1. Check the configuration of HP0D
318 -11. LoRa frequency configuration
510 +(% style="text-align:center" %)
511 +[[image:1651828703680-156.png||height="349" width="672"]]
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
321 321  
322 -1.
323 -11. Check the LoRaWAN serveraddress.
514 +===== 3.3 Check Miner configuration =====
324 324  
325 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
516 +(% style="text-align:center" %)
517 +[[image:image-20220506181408-1.png||height="451" width="513"]]
326 326  
519 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
327 327  
521 +**~ button of Update, and then wait 10mins to check here,**
328 328  
329 329  
524 +==== 4. Installation of Antenna ====
330 330  
526 +(((
527 + HP0D use Fiber Glass Antenna.
528 +)))
331 331  
530 +(% style="text-align:center" %)
531 +[[image:1651832158606-882.png]]
332 332  
533 +(((
534 +
535 +)))
333 333  
537 +(((
538 +
539 +)))
334 334  
335 -1.
336 -11. Check Miner configuration
541 +(((
542 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
543 +)))
337 337  
338 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
545 +(((
546 + to antenna and install as below:
547 +)))
339 339  
340 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
549 +(((
550 +(% style="text-align:center" %)
551 +[[image:1651832205608-998.png||height="349" width="198"]]
552 +)))
341 341  
554 +==== 5. SSH Access for Linux console ====
342 342  
556 +(((
557 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
558 +)))
343 343  
560 +(((
561 + Port:         22
562 +)))
344 344  
564 +(((
565 + User Name:      **root**
566 +)))
345 345  
346 -1. Installation of Antenna
568 +(((
569 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
570 +)))
347 347  
348 -HP0D use Fiber Glass Antenna.
572 +(((
573 +
574 +)))
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
576 +(((
577 + After logging in, you will be in the Linux console and can enter commands as shown below.
578 +)))
351 351  
352 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
580 +(% style="text-align:center" %)
581 +[[image:1651832284160-991.png]]
353 353  
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
584 +==== 6. How to change the Wireless function of HP0D ====
356 356  
586 + The wireless function is configured as AP by default and the web page does not support configuration,
357 357  
588 + if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
358 358  
590 +6.1 Access the Linux console.
359 359  
360 360  
361 -1. SSH Access for Linux console
593 +6.2 Install the package of network-manager.
362 362  
363 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
364 364  
365 -Port:         22
596 +6.3 Reboot the device.
366 366  
367 -User Name:      **root**
368 368  
369 -Password:         **Randomly generated （found on device’s label ）**
599 +6.4 Check the wireless type
370 370  
371 371  
372 -After logging in, you will be in the Linux console and can enter commands as shown below.
602 +6.5 Connect the WiFi.
373 373  
374 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
375 375  
605 +==== 7. Trouble Shootings ====
376 376  
607 +===== 7.1 How to get a wallet address? =====
377 377  
609 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
378 378  
379 -1. Trouble Shootings
380 -11. How to get a wallet address?
381 381  
382 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
612 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
383 383  
614 +(((
615 + User can login the HP0D, able to access other Web Pages except miner page
616 +)))
384 384  
385 -1.
386 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
618 +(((
619 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
620 +)))
387 387  
388 -//User can login the HP0D, able to access other Web Pages except miner page//
389 389  
623 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
390 390  
391 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
625 +(% style="text-align:center" %)
626 +[[image:image-20220506182042-2.png||height="250" width="516"]]
392 392  
628 +(% style="text-align:center" %)
629 +[[image:1651832455372-647.png||height="224" width="520"]]
393 393  
394 -1.
395 -11. Onboarding ~-~- Some parameters in miner page show timeout
396 396  
397 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
632 + HP0D is establish connection to Helium server and not finished. And you might see above.
398 398  
399 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
634 + It might relate to the network where might up to 10mins
400 400  
401 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
402 402  
403 -//It might relate to the network where might up to 10mins//
637 +===== 7.4 Onboarding – Bad Gaterway =====
404 404  
639 +(% style="text-align:center" %)
640 +[[image:1651832583790-633.png]]
405 405  
406 -1.
407 -11. Onboarding – Bad Gaterway
642 + This is caused by the process leads too long which just need to refresh the page.
408 408  
409 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
410 410  
411 -//This is caused by the process leads too long which just need to refresh the page.//
645 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
412 412  
647 +(% style="text-align:center" %)
648 +[[image:image-20220506182424-3.png]]
413 413  
414 -1.
415 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
650 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
416 416  
417 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
652 + device block height is much lower than the current height as the above picture like '1 1', the QR code
418 418  
419 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
654 + generation may fail.
420 420  
421 421  
422 -1.
423 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
657 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
424 424  
425 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
659 +(% style="text-align:center" %)
660 +[[image:1651832742262-209.png||height="297" width="365"]]
426 426  
427 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
662 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
428 428  
664 + click the button of ‘Clean’ to re-generate the QR Code.
429 429  
430 -1.
431 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
432 432  
433 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
667 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
434 434  
435 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
669 +(% style="text-align:center" %)
670 +[[image:1651832811038-780.png||height="462" width="216"]]
436 436  
672 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
437 437  
438 -1.
439 -11. Onboarding – MAC address is being refreshed after scan QR Code
674 + please contact us to help you solve.
440 440  
441 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
442 442  
677 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
443 443  
444 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
679 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
445 445  
446 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
681 + public key/ wallet address to onboarding server. Server will return the match MAC address
447 447  
683 + for this hotspot.
448 448  
449 449  
686 + If you don’t see MAC address, make sure your mobile has good internet connection.
450 450  
451 -1.
452 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
688 +(% style="text-align:center" %)
689 +[[image:1651832880009-473.png]]
453 453  
454 -//This is caused by the server connection delay, which does not affect the normal use.//
455 455  
456 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
692 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
457 457  
694 + This is caused by the server connection delay, which does not affect the normal use.
458 458  
459 -*
460 -*1. Mobile APP crash after scan the QR Code?
461 -* //Make sure you have input the correct Wallet address to generate QR Code.//
462 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 -* //Make sure your mobile app’s relevant permission are enabled.//
464 -* //Known: The Android 11 version may cause this kind of issue.//
465 465  
466 -1.
697 +(% style="text-align:center" %)
698 +[[image:1651832959907-357.png]]
699 +
700 +===== 7.10 Mobile APP crash after scan the QR Code? =====
701 +
702 +* Make sure you have input the correct Wallet address to generate QR Code.
703 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
704 +* Make sure your mobile app’s relevant permission are enabled.
705 +* Known: The Android 11 version may cause this kind of issue.
706 +
707 +1.
467 467  11. Why the frequency/region is not the same what I purchased?
468 468  
469 469  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -471,7 +471,7 @@
471 471  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
472 472  
473 473  
474 -1.
715 +1.
475 475  11. Can use the frequency to a region where is not support?
476 476  
477 477  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -479,7 +479,7 @@
479 479  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
480 480  
481 481  
482 -1.
723 +1.
483 483  11. Can change the frequency of the HP0D Miner?
484 484  
485 485  //We do not recommend doing this, it may damage your device//
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