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From version 28.1
edited by Xiaoling
on 2022/05/06 17:11
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To version 74.3
edited by Xiaoling
on 2022/05/14 14:49
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Summary

Details

Page properties
Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
... ... @@ -11,110 +11,49 @@
11 11  
12 12  
13 13  
14 -
15 15  {{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
17 += 1. Introduction =
19 19  
20 -===== 1.1 What is HP0D =====
19 +== 1.1 What is HP0D ==
21 21  
22 22  (((
23 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
24 24  )))
25 25  
26 26  (((
27 - The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
28 28  )))
29 29  
30 30  (((
31 -
30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
32 32  )))
33 33  
34 34  (((
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
36 36  )))
37 37  
38 -(((
39 - It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
40 -)))
37 +== 1.2 Specifications ==
41 41  
42 -(((
43 - fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 -)))
45 -
46 -(((
47 -**~ and connects max 2 x LoRaWAN servers at the same time**.
48 -)))
49 -
50 -(((
51 -
52 -)))
53 -
54 -(((
55 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
56 -)))
57 -
58 -(((
59 - input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
60 -)))
61 -
62 -(((
63 -
64 -)))
65 -
66 -(((
67 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
68 -)))
69 -
70 -(((
71 - use in their own LoRaWAN network.
72 -)))
73 -
74 -
75 -===== 1.2 Specifications =====
76 -
77 -(((
78 78  **~ Hardware System:**
79 -)))
80 -
81 -(((
82 82   Linux Part:
83 -)))
84 84  
85 -* (((
86 -Raspberry Pi 4
87 -)))
42 +* Raspberry Pi 4
88 88  
89 -(((
90 90  **~ Interface:**
91 -)))
92 92  
93 -* (((
94 -10M/100M RJ45 Ports x 1
95 -)))
96 -* (((
97 -LoRaWAN Wireless
98 -)))
99 -* (((
100 -Power Input: 12V 2A, DC
101 -)))
46 +* 10M/100M RJ45 Ports x 1
47 +* LoRaWAN Wireless
48 +* Power Input: 12V 2A, DC
102 102  
103 -(((
104 104  **~ Operating Condition:**
105 -)))
106 106  
107 -* (((
108 -Work Temperature: -20 ~~ 65°C
109 -)))
110 -* (((
111 -Storage Temperature: -20 ~~ 65°C
112 -)))
113 -* (((
114 -Power Input: 12V 2A, DC
115 -)))
52 +* Work Temperature: -20 ~~ 65°C
53 +* Storage Temperature: -20 ~~ 65°C
54 +* Power Input: 12V 2A, DC
116 116  
117 -===== 1.3 Features =====
56 +== 1.3 Features ==
118 118  
119 119  * Open-Source Linux system
120 120  * RPi4 with 2G /4G or 8G RAM
... ... @@ -131,376 +131,372 @@
131 131  * Include prepaid $40 onboarding cost and $10 location cost.
132 132  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
133 133  
134 -===== 1.4 Label info and login name =====
73 +== 1.4 Label info and login name ==
135 135  
75 +[[image:1651803959860-394.png||height="500" width="375"]]
76 +**Label information:**
77 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 +**Miner animal name**: xxx-xxx-xxx
80 +**Miner address**:       112xxxxxx
81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 +**SN**:  device serial number.
136 136  
137 -(% style="text-align:center" %)
138 -[[image:1651803959860-394.png||height="653" width="490"]]
85 += 2. Quick Start & Onboarding =
139 139  
87 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
140 140  
89 +== 2.1  Connect HP0D Web UI ==
141 141  
142 -(((
143 -**~ Label information:**
144 -)))
91 +=== 2.1.1 via HP0D’s Access Point ===
145 145  
146 -(((
147 -
148 -)))
93 +At the first boot of HP0D, it will auto generate a Wi-Fi network
149 149  
150 -(((
151 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
152 -)))
95 +[[image:1651804327535-321.png||height="325" width="199"]]
153 153  
154 -(((
155 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
156 -)))
97 +(% class="box infomessage" %)
98 + called           : **//HPD-dragino-xxxxxx//**
157 157  
158 -(((
159 -**~ Miner animal name**: xxx-xxx-xxx
160 -)))
100 +(% class="box infomessage" %)
101 + with password:  **//dragino+dragino//**
102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
161 161  
162 -(((
163 -**~ Miner address**:          112xxxxxx
164 -)))
104 +[[image:1651804397792-591.png||height="386" width="733"]]
165 165  
166 -(((
167 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
168 -)))
169 169  
170 -(((
171 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
172 -)))
107 +=== 2.1.2 Connect via HP0D hostname ===
173 173  
174 -(((
175 -**~ SN**:  device serial number.
176 -)))
109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
177 177  
111 +Like: __**//http:~/~/dragino-4ba54a//**__
178 178  
179 -==== 2. Quick Start & Onboarding ====
180 -
181 -(((
182 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
183 -)))
184 -
185 -(% class="wikigeneratedid" id="H-2" %)
186 -(((
187 -
188 -)))
189 -
190 -===== 2.1  Connect HP0D Web UI =====
191 -
192 -====== 2.1.1 via HP0D’s Access Point. ======
193 -
194 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
195 -
196 -
197 - called           : **//HPD-dragino-xxxxxx//**
198 -
199 - with password:  **//dragino+dragino//**
200 -
201 -
202 -
203 - You can use a PC to connect to this Wi-Fi network. The PC will
204 -
205 - get an IP address 10.130.1.xxx and the HP0D has the default
206 -
207 - IP 10.130.1.1
208 -
209 -
210 -
211 -(% style="text-align:center" %)
212 -[[image:1651804397792-591.png]]
213 -
214 -
215 -
216 -====== 2.1.2 Connect via HP0D hostname ======
217 -
218 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
219 -
220 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
221 -
222 - Web-UI via HP0D’s hostname.
223 -
224 -
225 - Like: __**//http:~/~/dragino-4ba54a//**__
226 -
227 -
228 -(% style="text-align:center" %)
229 229  [[image:1651804629009-699.png]]
230 230  
115 +=== 2.1.3 Connect via Ethernet Port ===
231 231  
232 -====== 2.1.3 Connect via Ethernet Port ======
233 -
234 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
235 -
236 -
237 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
238 -
239 -(% style="text-align:center" %)
117 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
240 240  [[image:1651804782523-623.png]]
241 241  
121 +== 2.2 Generate QR Code ==
242 242  
123 +(((
124 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
125 +)))
243 243  
244 -===== 2.2 Generate QR Code =====
127 +(((
128 +Note: After onboarding, this wallet will become owner of this hotspot.
129 +)))
245 245  
246 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
131 +[[image:image-20220506140312-1.png||height="435" width="438"]]
247 247  
248 - Note: After onboarding, this wallet will become owner of this hotspot.
249 249  
250 -(% style="text-align:center" %)
251 -[[image:image-20220506140312-1.png]]
134 +== 2.3 Onboarding Hotspot ==
252 252  
136 +(((
137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
138 +)))
253 253  
140 +(((
141 +Note: the APP version need to be greater than 3.11.
142 +)))
254 254  
255 -===== 2.3 Onboarding Hotspot =====
144 +(((
145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
146 +)))
256 256  
257 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
258 258  
259 - Note: the APP version need to be greater than 3.11.
150 +3. Scan the QR Code you generated in the previous step.
260 260  
261 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 +[[image:1651828211026-220.png||height="405" width="191"]]
262 262  
263 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
154 +(((
155 +4. Onboarding your device
156 +)))
264 264  
265 - 3. Scan the QR Code you generated in the previous step.
158 +(((
159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
160 +)))
266 266  
162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
267 267  
268 - 4. Onboarding your device
164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
269 269  
270 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
166 +5. Check onboarding status
271 271  
272 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
273 -
274 -
275 -
276 -
277 -
278 -
279 -1. Check onboarding status
280 -
281 281  You can check from mobile:
282 282  
283 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
284 284  
285 285  You can also see the hotspot status in below link:
286 286  
287 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
288 288  
289 289  Example:
290 290  
291 291  Green Synced means hotspot works normal.
292 292  
293 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
180 +[[image:1651828427715-679.png||height="374" width="635"]]
294 294  
295 295  
183 +== 2.4 Set the Port Forwarding ==
296 296  
185 +(((
186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
187 +)))
297 297  
189 +[[image:1651828514449-658.png]]
298 298  
299 -1.
300 -11. Set the Port Forwarding
191 +(((
192 +
193 +)))
301 301  
302 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
303 -
304 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
305 -
306 -
195 +(((
307 307  Note: Please refer to more detailed Settings
197 +)))
308 308  
199 +(((
309 309  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
201 +)))
310 310  
203 +(((
311 311  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
205 +)))
312 312  
207 += 3. Check the configuration of HP0D =
313 313  
209 +== 3.1 LoRa frequency configuration ==
314 314  
211 +[[image:1651828687205-178.png||height="323" width="657"]]
315 315  
213 +== 3.2 Check the LoRaWAN serveraddress ==
316 316  
317 -1. Check the configuration of HP0D
318 -11. LoRa frequency configuration
215 +[[image:1651828703680-156.png||height="349" width="672"]]
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
217 +== 3.3 Check Miner configuration ==
321 321  
322 -1.
323 -11. Check the LoRaWAN serveraddress.
219 +[[image:image-20220506181408-1.png||height="451" width="513"]]
324 324  
325 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
221 +(((
222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
223 +)))
326 326  
225 += 4. Installation of Antenna =
327 327  
328 -
329 -
330 -
331 -
332 -
333 -
334 -
335 -1.
336 -11. Check Miner configuration
337 -
338 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
339 -
340 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
341 -
342 -
343 -
344 -
345 -
346 -1. Installation of Antenna
347 -
227 +(((
348 348  HP0D use Fiber Glass Antenna.
229 +)))
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
231 +[[image:1651832158606-882.png]]
351 351  
233 +(((
234 +
235 +)))
236 +
237 +(((
352 352  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
239 +)))
353 353  
241 +(((
242 +[[image:1651832205608-998.png||height="349" width="198"]]
243 +)))
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
245 += 5. SSH Access for Linux console =
356 356  
357 -
358 -
359 -
360 -
361 -1. SSH Access for Linux console
362 -
247 +(((
363 363  IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
249 +)))
364 364  
251 +(((
365 365  Port:         22
253 +)))
366 366  
255 +(((
367 367  User Name:      **root**
257 +)))
368 368  
369 -Password:         **Randomly generated （found on device’s label ）**
259 +(((
260 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
261 +)))
370 370  
371 -
263 +(((
372 372  After logging in, you will be in the Linux console and can enter commands as shown below.
265 +)))
373 373  
374 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
267 +[[image:1651832284160-991.png||height="171" width="729"]]
375 375  
269 += **6. How to change the Wireless function of HP0D** =
376 376  
271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
377 377  
273 +== **6.1 Access the Linux console.** ==
378 378  
379 -1. Trouble Shootings
380 -11. How to get a wallet address?
275 +Follow the previous step of Step 5.
381 381  
382 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
277 +== 6.2 Install the package of network-manager ==
383 383  
279 +Run commands:
384 384  
385 -1.
386 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
281 +(% class="box infomessage" %)
282 +(((
283 + apt update
284 + apt install network-manager
285 +)))
387 387  
388 -//User can login the HP0D, able to access other Web Pages except miner page//
287 +[[image:image-20220507140730-1.png||height="402" width="728"]]
389 389  
289 +== 6.3 Reboot the device ==
390 390  
391 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
291 +Run command:
392 392  
293 +(% class="box infomessage" %)
294 +(((
295 + reboot
296 +)))
393 393  
394 -1.
395 -11. Onboarding ~-~- Some parameters in miner page show timeout
298 +[[image:image-20220507140814-2.png]]
396 396  
397 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
300 +== 6.4 Check the wireless type ==
398 398  
399 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
302 +Run command:
400 400  
401 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
304 +(% class="box infomessage" %)
305 +(((
306 + iw dev
307 +)))
402 402  
403 -//It might relate to the network where might up to 10mins//
309 +[[image:image-20220507140941-3.png]]
404 404  
311 +== 6.5 Connect the WiFi ==
405 405  
406 -1.
407 -11. Onboarding – Bad Gaterway
313 +Run command:
408 408  
409 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
315 +(% class="box infomessage" %)
316 +(((
317 + nmtui
318 +)))
410 410  
411 -//This is caused by the process leads too long which just need to refresh the page.//
320 +[[image:image-20220507140953-4.png]]
412 412  
322 += 7. Trouble Shootings =
413 413  
414 -1.
415 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
324 +== 7.1 How to get a wallet address? ==
416 416  
417 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
418 418  
419 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
420 420  
330 +(((
331 +User can login the HP0D, able to access other Web Pages except miner page.
332 +)))
421 421  
422 -1.
423 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
334 +(((
335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
336 +)))
424 424  
425 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
426 426  
427 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
340 +[[image:image-20220506182042-2.png||height="250" width="516"]]
428 428  
342 +[[image:1651832455372-647.png||height="224" width="520"]]
429 429  
430 -1.
431 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
344 +HP0D is establish connection to Helium server and not finished. And you might see above.
432 432  
433 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
346 +It might relate to the network where might up to 10mins.
434 434  
435 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
348 +== 7.4 Onboarding – Bad Gaterway ==
436 436  
350 +[[image:1651832583790-633.png]]
437 437  
438 -1.
439 -11. Onboarding – MAC address is being refreshed after scan QR Code
352 +This is caused by the process leads too long which just need to refresh the page.
440 440  
441 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
442 442  
356 +[[image:image-20220506182424-3.png]]
443 443  
444 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
358 +(((
359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
360 +)))
445 445  
446 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
447 447  
364 +[[image:1651832742262-209.png||height="297" width="365"]]
448 448  
366 +(((
367 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
368 +)))
449 449  
370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
450 450  
451 -1.
452 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
372 +[[image:1651832811038-780.png||height="462" width="216"]]
453 453  
454 -//This is caused by the server connection delay, which does not affect the normal use.//
374 +(((
375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
376 +)))
455 455  
456 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
457 457  
380 +(((
381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
382 +)))
458 458  
459 -*
460 -*1. Mobile APP crash after scan the QR Code?
461 -* //Make sure you have input the correct Wallet address to generate QR Code.//
462 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 -* //Make sure your mobile app’s relevant permission are enabled.//
464 -* //Known: The Android 11 version may cause this kind of issue.//
384 +(((
385 +If you don’t see MAC address, make sure your mobile has good internet connection.
386 +)))
465 465  
466 -1.
467 -11. Why the frequency/region is not the same what I purchased?
388 +[[image:1651832880009-473.png]]
468 468  
469 -//Each HP0D is inspected and configured prior to shipping.//
390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
470 470  
471 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
392 +This is caused by the server connection delay, which does not affect the normal use.
472 472  
394 +[[image:1651832959907-357.png]]
473 473  
474 -1.
475 -11. Can use the frequency to a region where is not support?
396 +== 7.10 Mobile APP crash after scan the QR Code? ==
476 476  
477 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
398 +* Make sure you have input the correct Wallet address to generate QR Code.
399 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
400 +* Make sure your mobile app’s relevant permission are enabled.
401 +* Known: The Android 11 version may cause this kind of issue.
478 478  
479 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
403 +== 7.11 Why the frequency/region is not the same what I purchased? ==
480 480  
405 +(((
406 +Each HP0D is inspected and configured prior to shipping.
407 +)))
481 481  
482 -1.
483 -11. Can change the frequency of the HP0D Miner?
409 +(((
410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
411 +)))
484 484  
485 -//We do not recommend doing this, it may damage your device//
413 +== 7.12 Can use the frequency to a region where is not support? ==
486 486  
415 +(((
416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
417 +)))
487 487  
419 +(((
420 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
421 +)))
488 488  
423 +== 7.13 Can change the frequency of the HP0D Miner? ==
489 489  
425 +We do not recommend doing this, it may damage your device
490 490  
491 -1. Supports
427 += 8. Supports =
492 492  
493 -//If you are experiencing issues and can’t solve, you can send mail to//
429 +(((
430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
431 +)))
494 494  
495 -[[//support@dragino.com//>>mailto:support@dragino.com]]
433 +(((
434 +With your question as detail as possible. We will reply and help you in the shortest.
435 +)))
496 496  
497 -//With your question as detail as possible. We will reply and help you in the shortest.//
437 += 9. Order Info =
498 498  
499 -
500 -
501 -
502 -1. Order Info
503 -
504 504  **HP0D-XXX**
505 505  
506 506  **XXX**: Frequency Band
... ... @@ -508,29 +508,46 @@
508 508  * 868: For Bands: EU868,IN865
509 509  * 915: For Bands: US915,AU915,AS923,KR920
510 510  
511 -1. Manufacturer Info
446 += 10. Manufacturer Info =
512 512  
448 +(((
513 513  **Shenzhen Dragino Technology Development co. LTD**
450 +)))
514 514  
452 +(((
515 515  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
454 +)))
516 516  
456 +(((
517 517  LongCheng Street, LongGang District ; Shenzhen 518116,China
458 +)))
518 518  
460 += 11. FCC Warning =
519 519  
520 -1. FCC Warning
521 -
462 +(((
522 522  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
464 +)))
523 523  
466 +(((
524 524  ~-~- Reorient or relocate the receiving antenna.
468 +)))
525 525  
470 +(((
526 526  ~-~- Increase the separation between the equipment and receiver.
472 +)))
527 527  
474 +(((
528 528  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
476 +)))
529 529  
478 +(((
530 530  ~-~- Consult the dealer or an experienced radio/TV technician for help.
480 +)))
531 531  
532 -
482 +(((
533 533  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
484 +)))
534 534  
535 -
486 +(((
536 536  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
488 +)))
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