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Last modified by Xiaoling on 2024/10/21 15:44
From version 27.1
edited by Xiaoling
on 2022/05/06 17:10
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edited by Xiaoling
on 2022/05/24 15:45
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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 -
2 -
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
5 5  
6 6  
7 7  (((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 -
12 -
13 -
14 -
15 -{{toc/}}
16 -
17 -
18 -==== 1. Introduction ====
19 -
20 -===== 1.1 What is HP0D =====
21 -
22 -(((
23 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
24 -)))
25 -
26 -(((
27 - The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 -)))
29 -
30 -(((
31 31  
32 32  )))
33 33  
34 -(((
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
36 -)))
11 +**Table of Contents：**
37 37  
38 -(((
39 - It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
40 -)))
13 +{{toc/}}
41 41  
42 -(((
43 - fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 -)))
45 45  
46 -(((
47 -**~ and connects max 2 x LoRaWAN servers at the same time**.
48 -)))
16 += **1. Introduction** =
49 49  
50 -(((
51 -
52 -)))
18 +== **1.1 What is HP0D** ==
53 53  
54 54  (((
55 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
56 56  )))
57 57  
58 58  (((
59 - input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
60 60  )))
61 61  
62 62  (((
63 -
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
64 64  )))
65 65  
66 66  (((
67 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
68 68  )))
69 69  
70 -(((
71 - use in their own LoRaWAN network.
72 -)))
36 +== **1.2 Specifications** ==
73 73  
74 -
75 -===== 1.2 Specifications =====
76 -
77 -(((
78 78  **~ Hardware System:**
79 -)))
80 -
81 -(((
82 82   Linux Part:
83 -)))
84 84  
85 -* (((
86 -Raspberry Pi 4
87 -)))
41 +* Raspberry Pi 4
88 88  
89 -(((
90 90  **~ Interface:**
91 -)))
92 92  
93 -* (((
94 -10M/100M RJ45 Ports x 1
95 -)))
96 -* (((
97 -LoRaWAN Wireless
98 -)))
99 -* (((
100 -Power Input: 12V 2A, DC
101 -)))
45 +* 10M/100M RJ45 Ports x 1
46 +* LoRaWAN Wireless
47 +* Power Input: 12V 2A, DC
102 102  
103 -(((
104 104  **~ Operating Condition:**
105 -)))
106 106  
107 -* (((
108 -Work Temperature: -20 ~~ 65°C
109 -)))
110 -* (((
111 -Storage Temperature: -20 ~~ 65°C
112 -)))
113 -* (((
114 -Power Input: 12V 2A, DC
115 -)))
51 +* Work Temperature: -20 ~~ 65°C
52 +* Storage Temperature: -20 ~~ 65°C
53 +* Power Input: 12V 2A, DC
116 116  
117 -===== 1.3 Features =====
55 +== **1.3 Features** ==
118 118  
119 119  * Open-Source Linux system
120 120  * RPi4 with 2G /4G or 8G RAM
... ... @@ -131,406 +131,542 @@
131 131  * Include prepaid $40 onboarding cost and $10 location cost.
132 132  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
133 133  
134 -===== 1.4 Label info and login name =====
72 +== **1.4 Label info and login name** ==
135 135  
136 136  
137 -(% style="text-align:center" %)
138 -[[image:1651803959860-394.png||height="653" width="490"]]
75 +[[image:1651803959860-394.png||height="500" width="375"]]
139 139  
77 +===
78 +**1.4.1 Label information:** ===
140 140  
141 141  
142 -(((
143 -**~ Label information:**
144 -)))
81 +**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
82 +**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
83 +**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
84 +**Miner address**:  (% class="mark" %)12xxxxxx(%%)
85 +**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
86 +**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
87 +**SN**:  (% class="mark" %)device serial number.
145 145  
146 -(((
147 -
148 -)))
149 149  
150 -(((
151 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
152 -)))
90 += **2. Quick Start & Onboarding** =
153 153  
154 -(((
155 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
156 -)))
92 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
157 157  
158 -(((
159 -**~ Miner animal name**: xxx-xxx-xxx
160 -)))
161 161  
162 -(((
163 -**~ Miner address**:          112xxxxxx
164 -)))
95 +== **2.1  Connect HP0D Web UI** ==
165 165  
166 -(((
167 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
168 -)))
97 +=== **2.1.1 via HP0D’s Access Point** ===
169 169  
99 +At the first boot of HP0D, it will auto-generate a Wi-Fi network
100 +
101 +
102 +[[image:1651804327535-321.png||height="325" width="199"]]
103 +
104 +
105 +(% class="box infomessage" %)
170 170  (((
171 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
107 + called  : **//HPD-dragino-xxxxxx//**
172 172  )))
173 173  
110 +(% class="box infomessage" %)
174 174  (((
175 -**~ SN**:  device serial number.
112 + with password:  **//dragino+dragino//**
113 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
176 176  )))
177 177  
178 178  
179 -==== 2. Quick Start & Onboarding ====
117 +[[image:1651804397792-591.png||height="386" width="733"]]
180 180  
119 +
120 +=== **2.1.2 Connect via HP0D hostname** ===
121 +
122 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
123 +
124 + Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
125 +
126 +
127 +[[image:1651804629009-699.png]]
128 +
129 +=== **2.1.3 Connect via Ethernet Port** ===
130 +
131 +//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
132 +
133 +
134 +//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
135 +
136 +
137 +[[image:1651804782523-623.png]]
138 +
139 +
140 +== **2.2 Generate QR Code** ==
141 +
142 +
181 181  (((
182 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
144 +//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
183 183  )))
184 184  
185 -(% class="wikigeneratedid" id="H-2" %)
186 186  (((
148 +//Note: After onboarding, this wallet will become the owner of this hotspot.//
149 +
187 187  
188 188  )))
189 189  
190 -===== 2.1  Connect HP0D Web UI =====
153 +[[image:image-20220506140312-1.png||height="435" width="438"]]
191 191  
192 -====== 2.1.1 via HP0D’s Access Point. ======
193 193  
194 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
156 +== **2.3 Onboarding Hotspot** ==
195 195  
196 196  
197 - called           : **//HPD-dragino-xxxxxx//**
159 +(((
160 +//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
161 +)))
198 198  
199 - with password:  **//dragino+dragino//**
163 +(((
164 +**//Note: the APP version needs to be greater than 3.11.//**
200 200  
166 +
167 +)))
201 201  
169 +(((
170 +//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
202 202  
203 - You can use a PC to connect to this Wi-Fi network. The PC will
172 +
173 +)))
204 204  
205 - get an IP address 10.130.1.xxx and the HP0D has the default
175 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
206 206  
207 - IP 10.130.1.1
208 208  
178 +//**3. **Scan the QR Code you generated in the previous step.//
209 209  
180 +[[image:1651828211026-220.png||height="405" width="191"]]
210 210  
211 -(% style="text-align:center" %)
212 -[[image:1651804397792-591.png]]
213 213  
183 +(((
184 +//**4. **Onboarding your device//
185 +)))
214 214  
187 +(((
188 +Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
215 215  
216 -====== 2.1.2 Connect via HP0D hostname ======
190 +
191 +)))
217 217  
218 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
193 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
219 219  
220 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
195 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
221 221  
222 - Web-UI via HP0D’s hostname.
223 223  
198 +**5. **//Check onboarding status where you can check from mobile~://
224 224  
225 - Like: __**//http:~/~/dragino-4ba54a//**__
200 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
226 226  
227 227  
228 -(% style="text-align:center" %)
229 -[[image:1651804629009-699.png]]
203 +//You can also see the hotspot status in the below link~://
230 230  
205 +//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
231 231  
232 -====== 2.1.3 Connect via Ethernet Port ======
207 +//Example~://
233 233  
234 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
235 235  
210 +**//Green Synced means hotspot works normally.//**
236 236  
237 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
212 +[[image:1651828427715-679.png||height="374" width="635"]]
238 238  
239 -(% style="text-align:center" %)
240 -[[image:1651804782523-623.png]]
241 241  
215 +== **2.4 Set the Port Forwarding** ==
242 242  
243 243  
244 -===== 2.2 Generate QR Code =====
218 +(((
219 +//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
220 +)))
245 245  
246 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
222 +[[image:1651828514449-658.png]]
247 247  
248 - Note: After onboarding, this wallet will become owner of this hotspot.
224 +(((
225 +
226 +)))
249 249  
250 -(% style="text-align:center" %)
251 -[[image:image-20220506140312-1.png]]
228 +(((
229 +Note: Please refer to more detailed Settings
230 +)))
252 252  
232 +(((
233 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
234 +)))
253 253  
236 +(((
237 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
254 254  
255 -===== 2.3 Onboarding Hotspot =====
239 +
240 +)))
256 256  
257 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
242 += **3. Check the configuration of HP0D** =
258 258  
259 - Note: the APP version need to be greater than 3.11.
244 +== **3.1 LoRa frequency configuration** ==
260 260  
261 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
262 262  
263 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
247 +[[image:1651828687205-178.png||height="323" width="657"]]
264 264  
265 - 3. Scan the QR Code you generated in the previous step.
266 266  
250 +== **3.2 Check the LoRaWAN Server Address** ==
267 267  
268 - 4. Onboarding your device
269 269  
270 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
253 +[[image:1651828703680-156.png||height="349" width="672"]]
271 271  
272 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
273 273  
256 +== **3.3 Check Miner configuration** ==
274 274  
275 275  
259 +[[image:image-20220506181408-1.png||height="451" width="513"]]
276 276  
261 +(((
262 +//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
277 277  
264 +
265 +)))
278 278  
279 -1. Check onboarding status
267 += **4. Installation of Antenna** =
280 280  
281 -You can check from mobile:
282 282  
283 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
270 +(((
271 +//HP0D uses Fiber Glass Antenna.//
272 +)))
284 284  
285 -You can also see the hotspot status in below link:
274 +[[image:1651832158606-882.png]]
286 286  
287 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
276 +(((
277 +
278 +)))
288 288  
289 -Example:
280 +(((
281 +//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
282 +)))
290 290  
291 -Green Synced means hotspot works normal.
284 +(((
285 +[[image:1651832205608-998.png||height="349" width="198"]]
292 292  
293 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
287 +
288 +)))
294 294  
290 += **5. SSH Access for Linux console** =
295 295  
296 296  
293 +(((
294 +**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
295 +)))
297 297  
297 +(((
298 +//Port:  22//
299 +)))
298 298  
299 -1.
300 -11. Set the Port Forwarding
301 +(((
302 +//User Name:      (% style="color:green" %)**root**//
303 +)))
301 301  
302 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
305 +(((
306 +//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
303 303  
304 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
308 +
309 +)))
305 305  
311 +(((
312 +//After logging in, you will be in the Linux console and can enter commands as shown below.//
306 306  
307 -Note: Please refer to more detailed Settings
314 +
315 +)))
308 308  
309 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
317 +[[image:1651832284160-991.png||height="171" width="729"]]
310 310  
311 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
312 312  
320 += **6. How to change the Wireless function of HP0D** =
313 313  
322 +//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
314 314  
315 315  
325 +== **6.1 Access the Linux console.** ==
316 316  
317 -1. Check the configuration of HP0D
318 -11. LoRa frequency configuration
327 +//Follow the previous step of Step 5.//
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
321 321  
322 -1.
323 -11. Check the LoRaWAN serveraddress.
330 +== **6.2 Install the package of network-manager** ==
324 324  
325 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
326 326  
333 +//Run commands~://
327 327  
335 +(% class="box infomessage" %)
336 +(((
337 + apt update
338 + apt install network-manager
339 +)))
328 328  
341 +[[image:image-20220507140730-1.png||height="402" width="728"]]
329 329  
330 330  
344 +== **6.3 Reboot the device** ==
331 331  
332 332  
347 +//Run command~://
333 333  
349 +(% class="box infomessage" %)
350 +(((
351 + reboot
352 +)))
334 334  
335 -1.
336 -11. Check Miner configuration
354 +[[image:image-20220507140814-2.png]]
337 337  
338 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
339 339  
340 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
357 +== **6.4 Check the wireless type** ==
341 341  
342 342  
360 +//Run command~://
343 343  
362 +(% class="box infomessage" %)
363 +(((
364 + iw dev
365 +)))
344 344  
367 +[[image:image-20220507140941-3.png]]
345 345  
346 -1. Installation of Antenna
347 347  
348 -HP0D use Fiber Glass Antenna.
370 +== **6.5 Connect the WiFi** ==
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
351 351  
352 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
373 +//Run command~://
353 353  
375 +(% class="box infomessage" %)
376 +(((
377 + nmtui
378 +)))
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
380 +[[image:image-20220507140953-4.png]]
356 356  
357 357  
383 += **7. Trouble Shootings** =
358 358  
385 +== **7.1 How to get a wallet address?** ==
359 359  
360 360  
361 -1. SSH Access for Linux console
388 +**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
362 362  
363 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
364 364  
365 -Port:         22
391 +== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
366 366  
367 -User Name:      **root**
368 368  
369 -Password:         **Randomly generated （found on device’s label ）**
394 +(((
395 +//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
396 +)))
370 370  
398 +(((
399 +//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
371 371  
372 -After logging in, you will be in the Linux console and can enter commands as shown below.
401 +
402 +)))
373 373  
374 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
404 +== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
375 375  
376 376  
407 +[[image:image-20220506182042-2.png||height="250" width="516"]]
377 377  
409 +[[image:1651832455372-647.png||height="224" width="520"]]
378 378  
379 -1. Trouble Shootings
380 -11. How to get a wallet address?
381 381  
382 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
412 +**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
383 383  
414 +**//It might relate to the network which might be up to 10mins.//**
384 384  
385 -1.
386 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
387 387  
388 -//User can login the HP0D, able to access other Web Pages except miner page//
417 +== **7.4 Onboarding – Bad Gateway** ==
389 389  
390 390  
391 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
420 +[[image:1651832583790-633.png]]
392 392  
393 393  
394 -1.
395 -11. Onboarding ~-~- Some parameters in miner page show timeout
423 +//**This is caused by the process leading too long which just needs to refresh the page.**//
396 396  
397 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
398 398  
399 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
426 +== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
400 400  
401 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
402 402  
403 -//It might relate to the network where might up to 10mins//
429 +[[image:image-20220506182424-3.png]]
404 404  
405 405  
406 -1.
407 -11. Onboarding – Bad Gaterway
432 +(((
433 +//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
408 408  
409 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
435 +
436 +)))
410 410  
411 -//This is caused by the process leads too long which just need to refresh the page.//
438 +== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
412 412  
440 +[[image:1651832742262-209.png||height="297" width="365"]]
413 413  
414 -1.
415 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
416 416  
417 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
443 +(((
444 +//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
418 418  
419 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
446 +
447 +)))
420 420  
449 +== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
421 421  
422 -1.
423 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
424 424  
425 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
452 +[[image:1651832811038-780.png||height="462" width="216"]]
426 426  
427 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
428 428  
455 +(((
456 +//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
429 429  
430 -1.
431 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
458 +
459 +)))
432 432  
433 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
461 +== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
434 434  
435 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
436 436  
464 +(((
465 +//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
437 437  
438 -1.
439 -11. Onboarding – MAC address is being refreshed after scan QR Code
467 +
468 +)))
440 440  
441 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
470 +(((
471 +//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
472 +)))
442 442  
474 +[[image:1651832880009-473.png]]
443 443  
444 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
445 445  
446 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
477 +== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
447 447  
448 448  
480 +**//This is caused by the server connection delay, which does not affect the regular use.//**
449 449  
482 +[[image:1651832959907-357.png]]
450 450  
451 -1.
452 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
453 453  
454 -//This is caused by the server connection delay, which does not affect the normal use.//
485 +== **7.10 Mobile APP crash after scanning the QR Code?** ==
455 455  
456 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
457 457  
488 +* //**Make sure you have input the correct Wallet address to generate QR Code.**//
489 +* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
490 +* //**Make sure your mobile app’s relevant permission is enabled.**//
491 +* //**Known: The Android 11 version may cause this kind of issue.**//
458 458  
459 -*
460 -*1. Mobile APP crash after scan the QR Code?
461 -* //Make sure you have input the correct Wallet address to generate QR Code.//
462 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 -* //Make sure your mobile app’s relevant permission are enabled.//
464 -* //Known: The Android 11 version may cause this kind of issue.//
493 +== **7.11 Why the frequency/region is not the same as what I purchased?** ==
465 465  
466 -1.
467 -11. Why the frequency/region is not the same what I purchased?
468 468  
469 -//Each HP0D is inspected and configured prior to shipping.//
496 +(((
497 +//**Each HP0D is inspected and configured prior to shipping.**//
498 +)))
470 470  
471 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
500 +(((
501 +//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
472 472  
503 +
504 +)))
473 473  
474 -1.
475 -11. Can use the frequency to a region where is not support?
506 +== **7.12 Can use the frequency to a region where is no support?** ==
476 476  
477 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
478 478  
509 +(((
510 +//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
511 +)))
512 +
513 +(((
479 479  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
480 480  
516 +
517 +)))
481 481  
482 -1.
483 -11. Can change the frequency of the HP0D Miner?
519 +== **7.13 Can change the frequency of the HP0D Miner?** ==
484 484  
521 +
485 485  //We do not recommend doing this, it may damage your device//
486 486  
487 487  
525 += **8. OTA Version Info** =
488 488  
527 +== **When does the OTA update happen?** ==
489 489  
490 490  
491 -1. Supports
530 +**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
492 492  
493 -//If you are experiencing issues and can’t solve, you can send mail to//
532 +== **# 2022/05/14** ==
494 494  
495 -[[//support@dragino.com//>>mailto:support@dragino.com]]
496 496  
497 -//With your question as detail as possible. We will reply and help you in the shortest.//
535 +1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
536 +1. //Add postinst after auto-update//
537 +1. //Add Miner version mark.//
538 +1. //Add fast sync if miner GAP is large//
498 498  
540 += **9. Supports** =
499 499  
542 +(((
543 +**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
544 +)))
500 500  
546 +(((
547 +**//With your question as detailed as possible. We will reply and help you in the shortest.//**
501 501  
502 -1. Order Info
549 +
550 +)))
503 503  
504 -**HP0D-XXX**
552 += **10. Order Info** =
505 505  
506 -**XXX**: Frequency Band
554 +(% style="color:#0000ff" %)**HP0D-XXX**
507 507  
508 -* 868: For Bands: EU868,IN865
509 -* 915: For Bands: US915,AU915,AS923,KR920
556 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
510 510  
511 -1. Manufacturer Info
558 +* **AS923**: LoRaWAN AS923 band
559 +* **AU915**: LoRaWAN AU915 band
560 +* **EU868**: LoRaWAN EU868 band
561 +* **KR920**: LoRaWAN KR920 band
562 +* **US915**: LoRaWAN US915 band
563 +* **IN865**: LoRaWAN IN865 band
512 512  
565 += **11. Manufacturer Info** =
566 +
567 +(((
513 513  **Shenzhen Dragino Technology Development co. LTD**
569 +)))
514 514  
571 +(((
515 515  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
573 +)))
516 516  
517 -LongCheng Street, LongGang District ; Shenzhen 518116,China
575 +(((
576 +Longcheng Street, LongGang District; Shenzhen 518116, China
518 518  
519 519  
520 -1. FCC Warning
579 +
580 +)))
521 521  
582 += 12. FCC Warning =
583 +
584 +(((
522 522  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
586 +)))
523 523  
588 +(((
524 524  ~-~- Reorient or relocate the receiving antenna.
590 +)))
525 525  
592 +(((
526 526  ~-~- Increase the separation between the equipment and receiver.
594 +)))
527 527  
596 +(((
528 528  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
598 +)))
529 529  
600 +(((
530 530  ~-~- Consult the dealer or an experienced radio/TV technician for help.
602 +)))
531 531  
532 -
604 +(((
533 533  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
606 +)))
534 534  
535 -
608 +(((
536 536  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
610 +)))
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