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From version 27.1
edited by Xiaoling
on 2022/05/06 17:10
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Summary

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Content
... ... @@ -20,99 +20,109 @@
20 20  ===== 1.1 What is HP0D =====
21 21  
22 22  (((
23 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
24 -)))
25 -
26 26  (((
27 - The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 -)))
29 -
30 30  (((
31 -
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
32 32  )))
33 -
34 -(((
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
36 36  )))
37 -
38 -(((
39 - It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
40 40  )))
41 41  
42 42  (((
43 - fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 -)))
45 -
46 46  (((
47 -**~ and connects max 2 x LoRaWAN servers at the same time**.
48 -)))
49 -
50 50  (((
51 -
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
52 52  )))
53 -
54 -(((
55 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
56 56  )))
57 -
58 -(((
59 - input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
60 60  )))
61 61  
62 62  (((
63 -
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
64 64  )))
43 +)))
44 +)))
65 65  
66 66  (((
67 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
68 68  )))
51 +)))
52 +)))
69 69  
70 70  (((
71 - use in their own LoRaWAN network.
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
72 72  )))
59 +)))
60 +)))
73 73  
74 74  
75 75  ===== 1.2 Specifications =====
76 76  
77 77  (((
66 +(((
78 78  **~ Hardware System:**
79 79  )))
69 +)))
80 80  
81 81  (((
72 +(((
82 82   Linux Part:
83 83  )))
75 +)))
84 84  
85 85  * (((
78 +(((
86 86  Raspberry Pi 4
87 87  )))
81 +)))
88 88  
89 89  (((
84 +(((
90 90  **~ Interface:**
91 91  )))
87 +)))
92 92  
93 93  * (((
90 +(((
94 94  10M/100M RJ45 Ports x 1
95 95  )))
93 +)))
96 96  * (((
95 +(((
97 97  LoRaWAN Wireless
98 98  )))
98 +)))
99 99  * (((
100 +(((
100 100  Power Input: 12V 2A, DC
101 101  )))
103 +)))
102 102  
103 103  (((
106 +(((
104 104  **~ Operating Condition:**
105 105  )))
109 +)))
106 106  
107 107  * (((
112 +(((
108 108  Work Temperature: -20 ~~ 65°C
109 109  )))
115 +)))
110 110  * (((
117 +(((
111 111  Storage Temperature: -20 ~~ 65°C
112 112  )))
120 +)))
113 113  * (((
122 +(((
114 114  Power Input: 12V 2A, DC
115 115  )))
125 +)))
116 116  
117 117  ===== 1.3 Features =====
118 118  
... ... @@ -134,53 +134,64 @@
134 134  ===== 1.4 Label info and login name =====
135 135  
136 136  
137 -(% style="text-align:center" %)
138 -[[image:1651803959860-394.png||height="653" width="490"]]
147 +[[image:1651803959860-394.png||height="500" width="375"]]
139 139  
140 -
141 -
142 142  (((
143 -**~ Label information:**
144 -)))
145 -
146 146  (((
147 -
151 +**Label information:**
148 148  )))
153 +)))
149 149  
150 150  (((
151 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
152 152  )))
159 +)))
153 153  
154 154  (((
155 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
156 156  )))
165 +)))
157 157  
158 158  (((
159 -**~ Miner animal name**: xxx-xxx-xxx
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
160 160  )))
171 +)))
161 161  
162 162  (((
163 -**~ Miner address**:          112xxxxxx
174 +(((
175 +**Miner address**:          112xxxxxx
164 164  )))
177 +)))
165 165  
166 166  (((
167 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
168 168  )))
183 +)))
169 169  
170 170  (((
171 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
172 172  )))
189 +)))
173 173  
174 174  (((
175 -**~ SN**:  device serial number.
192 +(((
193 +**SN**:  device serial number.
176 176  )))
195 +)))
177 177  
178 178  
179 179  ==== 2. Quick Start & Onboarding ====
180 180  
181 181  (((
182 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
183 183  )))
204 +)))
184 184  
185 185  (% class="wikigeneratedid" id="H-2" %)
186 186  (((
... ... @@ -191,51 +191,81 @@
191 191  
192 192  ====== 2.1.1 via HP0D’s Access Point. ======
193 193  
194 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
215 +(((
216 +(((
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
195 195  
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
196 196  
223 +(((
224 +(((
225 +
226 +)))
227 +)))
228 +
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
197 197   called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
198 198  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
199 199   with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
200 200  
247 +(((
248 +(((
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
201 201  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
202 202  
203 - You can use a PC to connect to this Wi-Fi network. The PC will
204 204  
205 - get an IP address 10.130.1.xxx and the HP0D has the default
206 206  
207 - IP 10.130.1.1
208 -
209 -
210 -
211 -(% style="text-align:center" %)
212 -[[image:1651804397792-591.png]]
213 -
214 -
215 -
216 216  ====== 2.1.2 Connect via HP0D hostname ======
217 217  
218 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
259 +(((
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 +)))
219 219  
220 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
263 +Like: __**//http:~/~/dragino-4ba54a//**__
221 221  
222 - Web-UI via HP0D’s hostname.
223 -
224 -
225 - Like: __**//http:~/~/dragino-4ba54a//**__
226 -
227 -
228 -(% style="text-align:center" %)
229 229  [[image:1651804629009-699.png]]
230 230  
231 231  
232 232  ====== 2.1.3 Connect via Ethernet Port ======
233 233  
234 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
270 +(((
271 +(((
272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
273 +)))
274 +)))
235 235  
276 +(((
277 +(((
278 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
279 +)))
280 +)))
236 236  
237 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
282 +(((
283 +
284 +)))
238 238  
286 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
287 +
288 + or SSH access of HP0D.
289 +
239 239  (% style="text-align:center" %)
240 240  [[image:1651804782523-623.png]]
241 241  
... ... @@ -243,226 +243,358 @@
243 243  
244 244  ===== 2.2 Generate QR Code =====
245 245  
297 +(((
246 246   Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
299 +)))
247 247  
301 +(((
248 248   Note: After onboarding, this wallet will become owner of this hotspot.
303 +)))
249 249  
250 250  (% style="text-align:center" %)
251 -[[image:image-20220506140312-1.png]]
306 +[[image:image-20220506140312-1.png||height="435" width="438"]]
252 252  
253 253  
254 -
255 255  ===== 2.3 Onboarding Hotspot =====
256 256  
311 +(((
257 257   ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
313 +)))
258 258  
315 +(((
259 259   Note: the APP version need to be greater than 3.11.
317 +)))
260 260  
261 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
319 +(((
320 +
321 +)))
262 262  
323 +(((
324 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
325 +)))
326 +
327 +(((
328 + the ‘DRAGINO Miner HP0D’
329 +)))
330 +
263 263   [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
264 264  
265 265   3. Scan the QR Code you generated in the previous step.
266 266  
335 +(% style="text-align:center" %)
336 +[[image:1651828211026-220.png||height="405" width="191"]]
267 267  
268 268   4. Onboarding your device
269 269  
270 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
340 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
271 271  
342 + mobile to onboarding server might have issue.
343 +
272 272   [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
273 273  
346 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
274 274  
275 275  
349 +5. Check onboarding status
276 276  
351 + You can check from mobile:
277 277  
353 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
278 278  
279 -1. Check onboarding status
355 + You can also see the hotspot status in below link:
280 280  
281 -You can check from mobile:
357 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
282 282  
283 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
359 + Example:
284 284  
285 -You can also see the hotspot status in below link:
361 + Green Synced means hotspot works normal.
286 286  
287 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
363 +(% style="text-align:center" %)
364 +[[image:1651828427715-679.png||height="374" width="635"]]
288 288  
289 -Example:
290 290  
291 -Green Synced means hotspot works normal.
367 +===== 2.4 Set the Port Forwarding =====
292 292  
293 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
369 +(((
370 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
371 +)))
294 294  
373 +(((
374 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
375 +)))
295 295  
377 +(((
378 + you may have.
379 +)))
296 296  
381 +(% style="text-align:center" %)
382 +[[image:1651828514449-658.png]]
297 297  
384 +(((
385 +
386 +)))
298 298  
299 -1.
300 -11. Set the Port Forwarding
388 +(((
389 + Note: Please refer to more detailed Settings
390 +)))
301 301  
302 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
392 +(((
393 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
394 +)))
303 303  
304 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
396 +(((
397 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
398 +)))
305 305  
306 306  
307 -Note: Please refer to more detailed Settings
401 +==== 3. Check the configuration of HP0D ====
308 308  
309 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
403 +===== 3.1 LoRa frequency configuration =====
310 310  
311 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
405 +(% style="text-align:center" %)
406 +[[image:1651828687205-178.png||height="323" width="657"]]
312 312  
313 313  
314 314  
410 +===== 3.2 Check the LoRaWAN serveraddress =====
315 315  
316 316  
317 -1. Check the configuration of HP0D
318 -11. LoRa frequency configuration
413 +(% style="text-align:center" %)
414 +[[image:1651828703680-156.png||height="349" width="672"]]
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
321 321  
322 -1.
323 -11. Check the LoRaWAN serveraddress.
417 +===== 3.3 Check Miner configuration =====
324 324  
325 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
419 +(% style="text-align:center" %)
420 +[[image:image-20220506181408-1.png||height="451" width="513"]]
326 326  
422 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
327 327  
424 +**~ button of Update, and then wait 10mins to check here,**
328 328  
329 329  
427 +==== 4. Installation of Antenna ====
330 330  
429 +(((
430 + HP0D use Fiber Glass Antenna.
431 +)))
331 331  
433 +(% style="text-align:center" %)
434 +[[image:1651832158606-882.png]]
332 332  
436 +(((
437 +
438 +)))
333 333  
440 +(((
441 +
442 +)))
334 334  
335 -1.
336 -11. Check Miner configuration
444 +(((
445 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
446 +)))
337 337  
338 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
448 +(((
449 + to antenna and install as below:
450 +)))
339 339  
340 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
452 +(((
453 +(% style="text-align:center" %)
454 +[[image:1651832205608-998.png||height="349" width="198"]]
455 +)))
341 341  
457 +==== 5. SSH Access for Linux console ====
342 342  
459 +(((
460 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
461 +)))
343 343  
463 +(((
464 + Port:         22
465 +)))
344 344  
467 +(((
468 + User Name:      **root**
469 +)))
345 345  
346 -1. Installation of Antenna
471 +(((
472 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
473 +)))
347 347  
348 -HP0D use Fiber Glass Antenna.
475 +(((
476 +
477 +)))
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
479 +(((
480 + After logging in, you will be in the Linux console and can enter commands as shown below.
481 +)))
351 351  
352 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
483 +(% style="text-align:center" %)
484 +[[image:1651832284160-991.png]]
353 353  
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
487 +==== **6. How to change the Wireless function of HP0D** ====
356 356  
489 + // The wireless function is configured as AP by default and the web page does not support configuration, //
357 357  
491 +// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
358 358  
493 +===== **6.1 Access the Linux console.** =====
359 359  
495 + Follow the previous step of Step 5.
360 360  
361 -1. SSH Access for Linux console
362 362  
363 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
498 +===== 6.2 Install the package of network-manager. =====
364 364  
365 -Port:         22
500 + Run commands:
366 366  
367 -User Name:      **root**
502 +(% class="box infomessage" %)
503 +(((
504 + apt update
505 + apt install network-manager
506 +)))
368 368  
369 -Password:         **Randomly generated （found on device’s label ）**
508 +[[image:image-20220507140730-1.png]]
370 370  
371 371  
372 -After logging in, you will be in the Linux console and can enter commands as shown below.
373 373  
374 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
512 +===== 6.3 Reboot the device. =====
375 375  
514 + Run command:
376 376  
516 +(% class="box infomessage" %)
517 +(((
518 + reboot
519 +)))
377 377  
521 +[[image:image-20220507140814-2.png]]
378 378  
379 -1. Trouble Shootings
380 -11. How to get a wallet address?
523 +===== 6.4 Check the wireless type =====
381 381  
382 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
525 + Run command:
383 383  
527 +(% class="box infomessage" %)
528 +(((
529 + iw dev
530 +)))
384 384  
385 -1.
386 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
532 +[[image:image-20220507140941-3.png]]
387 387  
388 -//User can login the HP0D, able to access other Web Pages except miner page//
534 +===== 6.5 Connect the WiFi. =====
389 389  
536 + Run command:
390 390  
391 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
538 +(% class="box infomessage" %)
539 +(((
540 + nmtui
541 +)))
392 392  
543 +[[image:image-20220507140953-4.png]]
393 393  
394 -1.
395 -11. Onboarding ~-~- Some parameters in miner page show timeout
396 396  
397 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
398 398  
399 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
547 +==== 7. Trouble Shootings ====
400 400  
401 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
549 +===== 7.1 How to get a wallet address? =====
402 402  
403 -//It might relate to the network where might up to 10mins//
551 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
404 404  
405 405  
406 -1.
407 -11. Onboarding – Bad Gaterway
554 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
408 408  
409 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
556 +(((
557 + User can login the HP0D, able to access other Web Pages except miner page
558 +)))
410 410  
411 -//This is caused by the process leads too long which just need to refresh the page.//
560 +(((
561 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
562 +)))
412 412  
413 413  
414 -1.
415 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
565 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
416 416  
417 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
567 +(% style="text-align:center" %)
568 +[[image:image-20220506182042-2.png||height="250" width="516"]]
418 418  
419 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
570 +(% style="text-align:center" %)
571 +[[image:1651832455372-647.png||height="224" width="520"]]
420 420  
421 421  
422 -1.
423 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
574 + HP0D is establish connection to Helium server and not finished. And you might see above.
424 424  
425 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
576 + It might relate to the network where might up to 10mins
426 426  
427 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
428 428  
579 +===== 7.4 Onboarding – Bad Gaterway =====
429 429  
430 -1.
431 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
581 +(% style="text-align:center" %)
582 +[[image:1651832583790-633.png]]
432 432  
433 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
584 + This is caused by the process leads too long which just need to refresh the page.
434 434  
435 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
436 436  
587 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
437 437  
438 -1.
439 -11. Onboarding – MAC address is being refreshed after scan QR Code
589 +(% style="text-align:center" %)
590 +[[image:image-20220506182424-3.png]]
440 440  
441 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
592 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
442 442  
594 + device block height is much lower than the current height as the above picture like '1 1', the QR code
443 443  
444 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
596 + generation may fail.
445 445  
446 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
447 447  
599 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
448 448  
601 +(% style="text-align:center" %)
602 +[[image:1651832742262-209.png||height="297" width="365"]]
449 449  
604 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
450 450  
451 -1.
452 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
606 + click the button of ‘Clean’ to re-generate the QR Code.
453 453  
454 -//This is caused by the server connection delay, which does not affect the normal use.//
455 455  
456 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
609 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
457 457  
611 +(% style="text-align:center" %)
612 +[[image:1651832811038-780.png||height="462" width="216"]]
458 458  
459 -*
460 -*1. Mobile APP crash after scan the QR Code?
461 -* //Make sure you have input the correct Wallet address to generate QR Code.//
462 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 -* //Make sure your mobile app’s relevant permission are enabled.//
464 -* //Known: The Android 11 version may cause this kind of issue.//
614 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
465 465  
616 + please contact us to help you solve.
617 +
618 +
619 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
620 +
621 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
622 +
623 + public key/ wallet address to onboarding server. Server will return the match MAC address
624 +
625 + for this hotspot.
626 +
627 +
628 + If you don’t see MAC address, make sure your mobile has good internet connection.
629 +
630 +(% style="text-align:center" %)
631 +[[image:1651832880009-473.png]]
632 +
633 +
634 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
635 +
636 + This is caused by the server connection delay, which does not affect the normal use.
637 +
638 +
639 +(% style="text-align:center" %)
640 +[[image:1651832959907-357.png]]
641 +
642 +===== 7.10 Mobile APP crash after scan the QR Code? =====
643 +
644 +* Make sure you have input the correct Wallet address to generate QR Code.
645 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
646 +* Make sure your mobile app’s relevant permission are enabled.
647 +* Known: The Android 11 version may cause this kind of issue.
648 +
466 466  1.
467 467  11. Why the frequency/region is not the same what I purchased?
468 468  
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