Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -20,99 +20,109 @@ 20 20 ===== 1.1 What is HP0D ===== 21 21 22 22 ((( 23 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. 24 -))) 25 - 26 26 ((( 27 - The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 28 -))) 29 - 30 30 ((( 31 - 25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 32 32 ))) 33 - 34 -((( 35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. 36 36 ))) 37 - 38 -((( 39 - It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is 40 40 ))) 41 41 42 42 ((( 43 - fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 44 -))) 45 - 46 46 ((( 47 -**~ and connects max 2 x LoRaWAN servers at the same time**. 48 -))) 49 - 50 50 ((( 51 - 33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 52 52 ))) 53 - 54 -((( 55 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to 56 56 ))) 57 - 58 -((( 59 - input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 60 60 ))) 61 61 62 62 ((( 63 - 39 +((( 40 +((( 41 +HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 64 64 ))) 43 +))) 44 +))) 65 65 66 66 ((( 67 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to 47 +((( 48 +((( 49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 68 68 ))) 51 +))) 52 +))) 69 69 70 70 ((( 71 - use in their own LoRaWAN network. 55 +((( 56 +((( 57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 72 72 ))) 59 +))) 60 +))) 73 73 74 74 75 75 ===== 1.2 Specifications ===== 76 76 77 77 ((( 66 +((( 78 78 **~ Hardware System:** 79 79 ))) 69 +))) 80 80 81 81 ((( 72 +((( 82 82 Linux Part: 83 83 ))) 75 +))) 84 84 85 85 * ((( 78 +((( 86 86 Raspberry Pi 4 87 87 ))) 81 +))) 88 88 89 89 ((( 84 +((( 90 90 **~ Interface:** 91 91 ))) 87 +))) 92 92 93 93 * ((( 90 +((( 94 94 10M/100M RJ45 Ports x 1 95 95 ))) 93 +))) 96 96 * ((( 95 +((( 97 97 LoRaWAN Wireless 98 98 ))) 98 +))) 99 99 * ((( 100 +((( 100 100 Power Input: 12V 2A, DC 101 101 ))) 103 +))) 102 102 103 103 ((( 106 +((( 104 104 **~ Operating Condition:** 105 105 ))) 109 +))) 106 106 107 107 * ((( 112 +((( 108 108 Work Temperature: -20 ~~ 65°C 109 109 ))) 115 +))) 110 110 * ((( 117 +((( 111 111 Storage Temperature: -20 ~~ 65°C 112 112 ))) 120 +))) 113 113 * ((( 122 +((( 114 114 Power Input: 12V 2A, DC 115 115 ))) 125 +))) 116 116 117 117 ===== 1.3 Features ===== 118 118 ... ... @@ -134,53 +134,64 @@ 134 134 ===== 1.4 Label info and login name ===== 135 135 136 136 137 -(% style="text-align:center" %) 138 -[[image:1651803959860-394.png||height="653" width="490"]] 147 +[[image:1651803959860-394.png||height="500" width="375"]] 139 139 140 - 141 - 142 142 ((( 143 -**~ Label information:** 144 -))) 145 - 146 146 ((( 147 - 151 +**Label information:** 148 148 ))) 153 +))) 149 149 150 150 ((( 151 -**~ Device host name:** (% class="mark" %)dragino-xxxxxx 156 +((( 157 +**Device host name:** (% class="mark" %)dragino-xxxxxx 152 152 ))) 159 +))) 153 153 154 154 ((( 155 -**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 162 +((( 163 +**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 156 156 ))) 165 +))) 157 157 158 158 ((( 159 -**~ Miner animal name**: xxx-xxx-xxx 168 +((( 169 +**Miner animal name**: xxx-xxx-xxx 160 160 ))) 171 +))) 161 161 162 162 ((( 163 -**~ Miner address**: 112xxxxxx 174 +((( 175 +**Miner address**: 112xxxxxx 164 164 ))) 177 +))) 165 165 166 166 ((( 167 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 180 +((( 181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD 168 168 ))) 183 +))) 169 169 170 170 ((( 171 -**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 186 +((( 187 +**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 172 172 ))) 189 +))) 173 173 174 174 ((( 175 -**~ SN**: device serial number. 192 +((( 193 +**SN**: device serial number. 176 176 ))) 195 +))) 177 177 178 178 179 179 ==== 2. Quick Start & Onboarding ==== 180 180 181 181 ((( 182 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 201 +((( 202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 183 183 ))) 204 +))) 184 184 185 185 (% class="wikigeneratedid" id="H-2" %) 186 186 ((( ... ... @@ -191,278 +191,375 @@ 191 191 192 192 ====== 2.1.1 via HP0D’s Access Point. ====== 193 193 194 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 215 +((( 216 +((( 217 + At the first boot of HP0D, it will auto generate a Wi-Fi network 195 195 219 +[[image:1651804327535-321.png||height="325" width="199"]] 220 +))) 221 +))) 196 196 223 +((( 224 +((( 225 + 226 +))) 227 +))) 228 + 229 +((( 230 +((( 231 +(% class="box infomessage" %) 232 +((( 197 197 called : **//HPD-dragino-xxxxxx//** 234 +))) 235 +))) 236 +))) 198 198 238 +((( 239 +((( 240 +(% class="box infomessage" %) 241 +((( 199 199 with password: **//dragino+dragino//** 243 +))) 244 +))) 245 +))) 200 200 247 +((( 248 +((( 249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 250 +))) 251 +))) 201 201 253 +[[image:1651804397792-591.png||height="402" width="763"]] 202 202 203 - You can use a PC to connect to this Wi-Fi network. The PC will 204 204 205 - get an IP address 10.130.1.xxx and the HP0D has the default 206 206 207 - IP 10.130.1.1 208 - 209 - 210 - 211 -(% style="text-align:center" %) 212 -[[image:1651804397792-591.png]] 213 - 214 - 215 - 216 216 ====== 2.1.2 Connect via HP0D hostname ====== 217 217 218 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 259 +((( 260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 261 +))) 219 219 220 - PC(Windows/Mac/Ubuntu) connectthe samenetwork with the HP0D, you canaccess the HP0D263 +Like: __**//http:~/~/dragino-4ba54a//**__ 221 221 222 - Web-UI via HP0D’s hostname. 223 - 224 - 225 - Like: __**//http:~/~/dragino-4ba54a//**__ 226 - 227 - 228 -(% style="text-align:center" %) 229 229 [[image:1651804629009-699.png]] 230 230 231 231 232 232 ====== 2.1.3 Connect via Ethernet Port ====== 233 233 234 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 270 +((( 271 +((( 272 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 273 +))) 274 +))) 235 235 276 +((( 277 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 278 +))) 236 236 237 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 238 - 239 -(% style="text-align:center" %) 240 240 [[image:1651804782523-623.png]] 241 241 242 242 243 - 244 244 ===== 2.2 Generate QR Code ===== 245 245 246 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 285 +((( 286 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 287 +))) 247 247 248 - Note: After onboarding, this wallet will become owner of this hotspot. 289 +((( 290 +Note: After onboarding, this wallet will become owner of this hotspot. 291 +))) 249 249 250 -(% style="text-align:center" %) 251 -[[image:image-20220506140312-1.png]] 293 +[[image:image-20220506140312-1.png||height="435" width="438"]] 252 252 253 253 254 - 255 255 ===== 2.3 Onboarding Hotspot ===== 256 256 257 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 298 +((( 299 +~1. Download the Helium Hotspot APP from the Apple or Google Play store. 300 +))) 258 258 259 - Note: the APP version need to be greater than 3.11. 302 +((( 303 +Note: the APP version need to be greater than 3.11. 260 260 261 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 305 + 306 +))) 262 262 263 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 308 +((( 309 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 310 +))) 264 264 265 - Scan theQRCodeyougeneratedin theprevious step.312 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 266 266 267 267 268 - 4.Onboardingyourdevice315 +3. Scan the QR Code you generated in the previous step. 269 269 270 - Mobile APP will get info fromonboardingserver.If MAC address doesn’t appear, it means thenetwork connection of mobile to onboardingserver mighthaveissue.317 +[[image:1651828211026-220.png||height="405" width="191"]] 271 271 272 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 273 273 320 +4. Onboarding your device 274 274 322 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %) 275 275 276 276 325 +5. Check onboarding status 277 277 278 - 279 -1. Check onboarding status 280 - 281 281 You can check from mobile: 282 282 283 -[[image: file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]329 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %) 284 284 285 285 You can also see the hotspot status in below link: 286 286 287 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//** 333 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 288 288 289 289 Example: 290 290 291 291 Green Synced means hotspot works normal. 292 292 293 -[[image: file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]339 +[[image:1651828427715-679.png||height="374" width="635"]] 294 294 295 295 342 +===== 2.4 Set the Port Forwarding ===== 296 296 344 +((( 345 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 346 +))) 297 297 348 +[[image:1651828514449-658.png]] 298 298 299 -1. 300 -11. Set the Port Forwarding 350 +((( 351 + 352 +))) 301 301 302 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 303 - 304 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]] 305 - 306 - 354 +((( 307 307 Note: Please refer to more detailed Settings 356 +))) 308 308 358 +((( 309 309 [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 360 +))) 310 310 362 +((( 311 311 [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 364 +))) 312 312 313 313 367 +==== 3. Check the configuration of HP0D ==== 314 314 369 +===== 3.1 LoRa frequency configuration ===== 315 315 371 +[[image:1651828687205-178.png||height="323" width="657"]] 316 316 317 -1. Check the configuration of HP0D 318 -11. LoRa frequency configuration 319 319 320 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]374 +===== 3.2 Check the LoRaWAN serveraddress ===== 321 321 322 -1. 323 -11. Check the LoRaWAN serveraddress. 376 +[[image:1651828703680-156.png||height="349" width="672"]] 324 324 325 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]] 326 326 379 +===== 3.3 Check Miner configuration ===== 327 327 381 +[[image:image-20220506181408-1.png||height="451" width="513"]] 328 328 383 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 329 329 330 330 386 +==== 4. Installation of Antenna ==== 331 331 388 +((( 389 +HP0D use Fiber Glass Antenna. 390 +))) 332 332 392 +[[image:1651832158606-882.png]] 333 333 394 +((( 395 + 396 +))) 334 334 335 -1. 336 -11. Check Miner configuration 398 +((( 399 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 400 +))) 337 337 338 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 402 +((( 403 +[[image:1651832205608-998.png||height="349" width="198"]] 404 +))) 339 339 340 - **Note:Checkthe Region andHeight,thedefault height isgreaterthan1, if it is 1 please Click the mid buttonof Update, and then wait 10minstocheckhere,**406 +==== 5. SSH Access for Linux console ==== 341 341 408 +((( 409 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 410 +))) 342 342 412 +((( 413 +Port: 22 414 +))) 343 343 416 +((( 417 +User Name: **root** 418 +))) 344 344 420 +((( 421 +Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 422 +))) 345 345 346 -1. Installation of Antenna 424 +((( 425 +After logging in, you will be in the Linux console and can enter commands as shown below. 426 +))) 347 347 348 - HP0D use Fiber Glass Antenna.428 +[[image:1651832284160-991.png]] 349 349 350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 351 351 352 - Userneedto connectantennacable’sSMA connectortotheHP03and connect N-Type connector to antenna and install as below:431 +==== **6. How to change the Wireless function of HP0D** ==== 353 353 433 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 354 354 355 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]435 +===== **6.1 Access the Linux console.** ===== 356 356 437 +Follow the previous step of Step 5. 357 357 358 358 440 +===== 6.2 Install the package of network-manager. ===== 359 359 442 +Run commands: 360 360 361 -1. SSH Access for Linux console 444 +(% class="box infomessage" %) 445 +((( 446 + apt update 447 + apt install network-manager 448 +))) 362 362 363 - IPaddress:IP address of HP0D or hostname of HP0D (Suchas dragino-63920a)450 +[[image:image-20220507140730-1.png]] 364 364 365 -Port: 22 366 366 367 - UserName:**root**453 +===== 6.3 Reboot the device. ===== 368 368 369 - Password: **Randomly generated (foundon device’s label )**455 +Run command: 370 370 457 +(% class="box infomessage" %) 458 +((( 459 + reboot 460 +))) 371 371 372 - After loggingin, you will ben the Linux console and can enter commands as shown below.462 +[[image:image-20220507140814-2.png]] 373 373 374 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]464 +===== 6.4 Check the wireless type ===== 375 375 466 +Run command: 376 376 468 +(% class="box infomessage" %) 469 +((( 470 + iw dev 471 +))) 377 377 473 +[[image:image-20220507140941-3.png]] 378 378 379 -1. Trouble Shootings 380 -11. How to get a wallet address? 475 +===== 6.5 Connect the WiFi. ===== 381 381 382 - //Download the helium Hotspots APP onthe Appleor Google Play store to generate own wallet.//477 +Run command: 383 383 479 +(% class="box infomessage" %) 480 +((( 481 + nmtui 482 +))) 384 384 385 -1. 386 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 484 +[[image:image-20220507140953-4.png]] 387 387 388 -//User can login the HP0D, able to access other Web Pages except miner page// 389 389 487 +==== 7. Trouble Shootings ==== 390 390 391 - //Ifyoufirst boot the devicewhereyouneedtowaitfor 10 mins for initialization connectionto Helium server.//489 +===== 7.1 How to get a wallet address? ===== 392 392 491 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 393 393 394 -1. 395 -11. Onboarding ~-~- Some parameters in miner page show timeout 396 396 397 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]494 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ===== 398 398 399 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 496 +((( 497 +User can login the HP0D, able to access other Web Pages except miner page. 498 +))) 400 400 401 -//HP0D is establish connection to Helium server and not finished. And you might see above.// 500 +((( 501 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 502 +))) 402 402 403 -//It might relate to the network where might up to 10mins// 404 404 505 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 405 405 406 -1. 407 -11. Onboarding – Bad Gaterway 507 +[[image:image-20220506182042-2.png||height="250" width="516"]] 408 408 409 -[[image: file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]509 +[[image:1651832455372-647.png||height="224" width="520"]] 410 410 411 - //This is causedbytheprocessleadstoolong whichjustneedto refresh thepage.//511 +HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins. 412 412 413 413 414 -1. 415 -11. Onboarding ~-~- Why did QR Code generate is aways fail? 514 +===== 7.4 Onboarding – Bad Gaterway ===== 416 416 417 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 516 +(% style="text-align:center" %) 517 +[[image:1651832583790-633.png]] 418 418 419 -This maybe relatedtothecurrent block height, if the device isynchronizingto thelatestheightrif the device blockheight is muchlower than the currentheight as theabovepicturelike'1 1',theQR codegeneration may fail519 + This is caused by the process leads too long which just need to refresh the page. 420 420 421 421 422 -1. 423 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 522 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 424 424 425 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 524 +(% style="text-align:center" %) 525 +[[image:image-20220506182424-3.png]] 426 426 427 - Pleaseensurethatyouenterthe correctwalletaddressandthatyour networkisup andrunning,theuser can clickthebutton of ‘Clean’tore-generatetheQR Code.527 + This may be related to the current block height, if the device is synchronizing to the latest height or if the 428 428 529 + device block height is much lower than the current height as the above picture like '1 1', the QR code 429 429 430 -1. 431 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 531 + generation may fail. 432 432 433 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 434 434 435 - IfyouseetheMACAddressshowsthe‘Unknown’ where is due to theprovision error, pleasecontact us tohelpyousolve.534 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 436 436 536 +(% style="text-align:center" %) 537 +[[image:1651832742262-209.png||height="297" width="365"]] 437 437 438 -1. 439 -11. Onboarding – MAC address is being refreshed after scan QR Code 539 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can 440 440 441 - //AfterscanQRCode, Mobile APP willconnectHeliumonboardingserver and providethe public key/ walletaddresstoonboardingserver. Serverwill return thematchMACaddress for this hotspot.//541 + click the button of ‘Clean’ to re-generate the QR Code. 442 442 443 443 444 - //Ifyoudon’tseeMAC address,make sure your mobile hasgood internetconnection.//544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ===== 445 445 446 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 546 +(% style="text-align:center" %) 547 +[[image:1651832811038-780.png||height="462" width="216"]] 447 447 549 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, 448 448 551 + please contact us to help you solve. 449 449 450 450 451 -1. 452 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 554 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 453 453 454 -// Thisiscausedbytheserverconnectiondelay, whichdoesnotaffectthe normaluse.//556 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the 455 455 456 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]558 + public key/ wallet address to onboarding server. Server will return the match MAC address 457 457 560 + for this hotspot. 458 458 459 -* 460 -*1. Mobile APP crash after scan the QR Code? 461 -* //Make sure you have input the correct Wallet address to generate QR Code.// 462 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 463 -* //Make sure your mobile app’s relevant permission are enabled.// 464 -* //Known: The Android 11 version may cause this kind of issue.// 465 465 563 + If you don’t see MAC address, make sure your mobile has good internet connection. 564 + 565 +(% style="text-align:center" %) 566 +[[image:1651832880009-473.png]] 567 + 568 + 569 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 570 + 571 + This is caused by the server connection delay, which does not affect the normal use. 572 + 573 + 574 +(% style="text-align:center" %) 575 +[[image:1651832959907-357.png]] 576 + 577 +===== 7.10 Mobile APP crash after scan the QR Code? ===== 578 + 579 +* Make sure you have input the correct Wallet address to generate QR Code. 580 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 581 +* Make sure your mobile app’s relevant permission are enabled. 582 +* Known: The Android 11 version may cause this kind of issue. 583 + 466 466 1. 467 467 11. Why the frequency/region is not the same what I purchased? 468 468
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