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Last modified by Xiaoling on 2024/10/21 15:44
From version 24.1
edited by Xiaoling
on 2022/05/06 14:30
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To version 94.1
edited by Xiaoye
on 2022/06/01 10:14
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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Author
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1 -XWiki.Xiaoling
1 +XWiki.Xiaoye
Content
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1 -
2 -
3 -
4 4  (% style="text-align:center" %)
5 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
6 6  
7 7  
5 +(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 9  
8 +
9 +)))
10 10  
11 +**Table of Contents：**
12 +
11 11  {{toc/}}
12 12  
13 -==== ====
14 14  
15 -==== ====
16 += **1. Introduction** =
16 16  
17 -==== 1. Introduction ====
18 +== **1.1 What is HP0D** ==
18 18  
19 -===== 1.1 What is HP0D =====
20 +(((
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +)))
20 20  
21 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
24 +(((
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 +)))
22 22  
23 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
28 +(((
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 +)))
24 24  
25 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
32 +(((
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 +)))
26 26  
27 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
36 +== **1.2 Specifications** ==
28 28  
29 -
30 -===== 1.2 Specifications =====
31 -
32 -**~ Hardware System:**
33 -
38 +**~ Hardware System:**
34 34   Linux Part:
35 35  
36 36  * Raspberry Pi 4
37 37  
38 -**~ Interface:**
43 +**~ Interface:**
39 39  
40 40  * 10M/100M RJ45 Ports x 1
41 41  * LoRaWAN Wireless
42 42  * Power Input: 12V 2A, DC
43 43  
44 -**~ Operating Condition:**
49 +**~ Operating Condition:**
45 45  
46 46  * Work Temperature: -20 ~~ 65°C
47 47  * Storage Temperature: -20 ~~ 65°C
48 48  * Power Input: 12V 2A, DC
49 49  
55 +== **1.3 Features** ==
50 50  
51 -===== 1.3 Features =====
52 -
53 53  * Open-Source Linux system
54 54  * RPi4 with 2G /4G or 8G RAM
55 55  * Managed by Web GUI, SSH via Internet
... ... @@ -65,387 +65,567 @@
65 65  * Include prepaid $40 onboarding cost and $10 location cost.
66 66  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
67 67  
72 +== **1.4 Label info and login name** ==
68 68  
69 -===== 1.4 Label info and login name =====
74 +[[image:1651803959860-394.png||height="500" width="375"]]
70 70  
71 71  
72 -(% style="text-align:center" %)
73 -[[image:1651803959860-394.png||height="653" width="490"]]
74 74  
78 +=== 1.4.1 Label information: ===
75 75  
80 +**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 +**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 +**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 +**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 +**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 +**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 +**SN**:  (% class="mark" %)device serial number.
76 76  
77 -**~ Label information:**
78 78  
89 += **2. Quick Start & Onboarding** =
79 79  
80 -**~ Device host name//~://**//      dragino-xxxxxx//
91 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
81 81  
82 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
83 83  
84 -**// Miner animal name//**//: xxx-xxx-xxx//
94 +== **2.1  Connect HP0D Web UI** ==
85 85  
86 -**// Miner address//**//:          112xxxxxx//
96 +=== **2.1.1 via HP0D’s Access Point** ===
87 87  
88 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
98 +At the first boot of HP0D, it will auto-generate a Wi-Fi network
89 89  
90 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
91 91  
92 -**~ SN**//:  device serial number.//
101 +[[image:1651804327535-321.png||height="325" width="199"]]
93 93  
94 94  
95 -==== 2. Quick Start & Onboarding ====
104 +(% class="box infomessage" %)
105 +(((
106 + called  : **//HPD-dragino-xxxxxx//**
107 +)))
96 96  
97 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
109 +(% class="box infomessage" %)
110 +(((
111 + with password:  **//dragino+dragino//**
112 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
113 +)))
98 98  
99 -(% class="wikigeneratedid" id="H-2" %)
115 +
116 +[[image:1651804397792-591.png||height="386" width="733"]]
117 +
118 +
119 +=== **2.1.2 Connect via HP0D hostname** ===
120 +
121 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
122 +
123 + Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
124 +
125 +
126 +[[image:1651804629009-699.png]]
127 +
128 +=== **2.1.3 Connect via Ethernet Port** ===
129 +
130 +//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
131 +
132 +
133 +//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
134 +
135 +
136 +[[image:1651804782523-623.png]]
137 +
138 +
139 +== **2.2 Generate QR Code** ==
140 +
141 +
100 100  (((
143 +//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
144 +)))
145 +
146 +(((
147 +//Note: After onboarding, this wallet will become the owner of this hotspot.//
148 +
101 101  
102 102  )))
103 103  
104 -===== 2.1  Connect HP0D Web UI =====
152 +[[image:image-20220506140312-1.png||height="435" width="438"]]
105 105  
106 -====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
155 +== **2.3 Onboarding Hotspot** ==
109 109  
110 110  
111 - called           : **//HPD-dragino-xxxxxx//**
158 +(((
159 +//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
160 +)))
112 112  
113 - with password:  **//dragino+dragino//**
162 +(((
163 +**//Note: the APP version needs to be greater than 3.11.//**
114 114  
165 +
166 +)))
115 115  
168 +(((
169 +//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
116 116  
117 - You can use a PC to connect to this Wi-Fi network. The PC will
171 +
172 +)))
118 118  
119 - get an IP address 10.130.1.xxx and the HP0D has the default
174 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
120 120  
121 - IP 10.130.1.1
122 122  
177 +//**3. **Scan the QR Code you generated in the previous step.//
123 123  
179 +[[image:1651828211026-220.png||height="405" width="191"]]
124 124  
125 -(% style="text-align:center" %)
126 -[[image:1651804397792-591.png]]
127 127  
182 +(((
183 +//**4. **Onboarding your device//
184 +)))
128 128  
186 +(((
187 +Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
129 129  
130 -====== 2.1.2 Connect via HP0D hostname ======
189 +
190 +)))
131 131  
132 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
192 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
133 133  
134 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
194 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
135 135  
136 - Web-UI via HP0D’s hostname.
137 137  
197 +**5. **//Check onboarding status where you can check from mobile~://
138 138  
139 - Like: __**//http:~/~/dragino-4ba54a//**__
199 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
140 140  
141 141  
142 -(% style="text-align:center" %)
143 -[[image:1651804629009-699.png]]
202 +//You can also see the hotspot status in the below link~://
144 144  
204 +//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
145 145  
146 -====== 2.1.3 Connect via Ethernet Port ======
206 +//Example~://
147 147  
148 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
149 149  
209 +**//Green Synced means hotspot works normally.//**
150 150  
151 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
211 +[[image:1651828427715-679.png||height="374" width="635"]]
152 152  
153 -(% style="text-align:center" %)
154 -[[image:1651804782523-623.png]]
155 155  
214 +== **2.4 Set the Port Forwarding** ==
156 156  
157 157  
158 -===== 2.2 Generate QR Code =====
217 +(((
218 +//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 +)))
159 159  
160 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
221 +[[image:1651828514449-658.png]]
161 161  
162 - Note: After onboarding, this wallet will become owner of this hotspot.
223 +(((
224 +
225 +)))
163 163  
164 -(% style="text-align:center" %)
165 -[[image:image-20220506140312-1.png]]
227 +(((
228 +Note: Please refer to more detailed Settings
229 +)))
166 166  
231 +(((
232 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 +)))
167 167  
235 +(((
236 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
168 168  
169 -===== 2.3 Onboarding Hotspot =====
238 +
239 +)))
170 170  
171 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
241 += **3. Check the configuration of HP0D** =
172 172  
173 - Note: the APP version need to be greater than 3.11.
243 +== **3.1 LoRa frequency configuration** ==
174 174  
175 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
176 176  
177 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
246 +[[image:1651828687205-178.png||height="323" width="657"]]
178 178  
179 - 3. Scan the QR Code you generated in the previous step.
180 180  
249 +== **3.2 Check the LoRaWAN Server Address** ==
181 181  
182 - 4. Onboarding your device
183 183  
184 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
252 +[[image:1651828703680-156.png||height="349" width="672"]]
185 185  
186 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
187 187  
255 +== **3.3 Check Miner configuration** ==
188 188  
189 189  
258 +[[image:image-20220506181408-1.png||height="451" width="513"]]
190 190  
260 +(((
261 +//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
191 191  
192 192  
193 -1. Check onboarding status
264 +== **//3.4 Check the Miner state//** ==
194 194  
195 -You can check from mobile:
196 196  
197 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
267 +[[image:image-20220531171836-9.png||height="776" width="1155"]]
198 198  
199 -You can also see the hotspot status in below link:
200 200  
201 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
270 +//**Note: Absorption status can show whether the hotspot is working properly**//
202 202  
203 -Example:
272 +//** The p2p network can see how your hotspot is interacting with the surrounding hotspots**//
204 204  
205 -Green Synced means hotspot works normal.
274 + //usually, the nat_type should be '**none'**//
206 206  
207 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
276 +
277 +)))
208 208  
279 += **4. Installation of Antenna** =
209 209  
210 210  
282 +(((
283 +//HP0D uses Fiber Glass Antenna.//
284 +)))
211 211  
286 +[[image:1651832158606-882.png]]
212 212  
213 -1.
214 -11. Set the Port Forwarding
288 +(((
289 +
290 +)))
215 215  
216 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
292 +(((
293 +//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
294 +)))
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
296 +(((
297 +[[image:1651832205608-998.png||height="349" width="198"]]
219 219  
299 +
300 +)))
220 220  
221 -Note: Please refer to more detailed Settings
302 += **5. SSH Access for Linux console** =
222 222  
223 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
224 224  
225 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
305 +(((
306 +**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
307 +)))
226 226  
309 +(((
310 +//Port:  22//
311 +)))
227 227  
313 +(((
314 +//User Name:      (% style="color:green" %)**root**//
315 +)))
228 228  
317 +(((
318 +//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
229 229  
320 +
321 +)))
230 230  
231 -1. Check the configuration of HP0D
232 -11. LoRa frequency configuration
323 +(((
324 +//After logging in, you will be in the Linux console and can enter commands as shown below.//
233 233  
234 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
326 +
327 +)))
235 235  
236 -1.
237 -11. Check the LoRaWAN serveraddress.
329 +[[image:1651832284160-991.png||height="171" width="729"]]
238 238  
239 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
240 240  
332 += **6. How to change the Wireless function of HP0D** =
241 241  
334 +//The wireless function is configured as AP by default and the web page does not support configuration,//
242 242  
336 +//if you want to configure it as STA(client)connection mode,//
243 243  
338 +//you can configure your WiFi info on the** /Network/WiFi **page.//
244 244  
245 245  
341 +**//Note: the wireless state is as AP//**
246 246  
343 +[[image:image-20220531170243-5.png||height="469" width="967"]]
247 247  
248 248  
249 -1.
250 -11. Check Miner configuration
346 +== **6.1 Access WiFi configuration page** ==
251 251  
252 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
253 253  
254 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
349 +[[image:image-20220531165803-2.png]]
255 255  
256 256  
352 +== **6.2 Enter your WiFi information and save** ==
257 257  
258 258  
355 +[[image:image-20220531165958-3.png]]
259 259  
260 -1. Installation of Antenna
261 261  
262 -HP0D use Fiber Glass Antenna.
358 +== **6.3 Change the WiFi mode.** ==
263 263  
264 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
265 265  
266 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
361 +[[image:image-20220531170131-4.png]]
267 267  
363 +== **6.4 Wait system to restart** ==
268 268  
269 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
270 270  
366 +[[image:image-20220531170501-7.png]]
271 271  
272 272  
369 +//**Note: When the time remaining is finished it will turn to the home page.**//
273 273  
274 274  
275 -1. SSH Access for Linux console
372 +== **6.5 Check the STA state** ==
276 276  
277 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
278 278  
279 -Port:         22
375 +[[image:image-20220531170705-8.png||height="484" width="990"]]
280 280  
281 -User Name:      **root**
282 282  
283 -Password:         **Randomly generated （found on device’s label ）**
378 += **7. Trouble Shootings** =
284 284  
380 +== **7.1 How to get a wallet address?** ==
285 285  
286 -After logging in, you will be in the Linux console and can enter commands as shown below.
287 287  
288 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
383 +**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
289 289  
290 290  
386 +== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
291 291  
292 292  
293 -1. Trouble Shootings
294 -11. How to get a wallet address?
389 +(((
390 +//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
391 +)))
295 295  
296 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
393 +(((
394 +//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
297 297  
396 +
397 +)))
298 298  
299 -1.
300 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
399 +== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
301 301  
302 -//User can login the HP0D, able to access other Web Pages except miner page//
303 303  
402 +[[image:image-20220506182042-2.png||height="250" width="516"]]
304 304  
305 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
404 +[[image:1651832455372-647.png||height="224" width="520"]]
306 306  
307 307  
308 -1.
309 -11. Onboarding ~-~- Some parameters in miner page show timeout
407 +**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
310 310  
311 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
409 +**//It might relate to the network which might be up to 10mins.//**
312 312  
313 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
314 314  
315 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
412 +== **7.4 Onboarding – Bad Gateway** ==
316 316  
317 -//It might relate to the network where might up to 10mins//
318 318  
415 +[[image:1651832583790-633.png]]
319 319  
320 -1.
321 -11. Onboarding – Bad Gaterway
322 322  
323 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
418 +//**This is caused by the process leading too long which just needs to refresh the page.**//
324 324  
325 -//This is caused by the process leads too long which just need to refresh the page.//
326 326  
421 +== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
327 327  
328 -1.
329 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
424 +[[image:image-20220506182424-3.png]]
332 332  
333 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
334 334  
427 +(((
428 +//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
335 335  
336 -1.
337 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
430 +
431 +)))
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
433 +== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
340 340  
341 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
435 +[[image:1651832742262-209.png||height="297" width="365"]]
342 342  
343 343  
344 -1.
345 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
438 +(((
439 +//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
441 +
442 +)))
348 348  
349 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
444 +== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
350 350  
351 351  
352 -1.
353 -11. Onboarding – MAC address is being refreshed after scan QR Code
447 +[[image:1651832811038-780.png||height="462" width="216"]]
354 354  
355 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
356 356  
450 +(((
451 +//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
357 357  
358 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
453 +
454 +)))
359 359  
360 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
456 +== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
361 361  
362 362  
459 +(((
460 +//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
363 363  
462 +
463 +)))
364 364  
365 -1.
366 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
465 +(((
466 +//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
467 +)))
367 367  
368 -//This is caused by the server connection delay, which does not affect the normal use.//
469 +[[image:1651832880009-473.png]]
369 369  
370 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
371 371  
472 +== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
372 372  
373 -*
374 -*1. Mobile APP crash after scan the QR Code?
375 -* //Make sure you have input the correct Wallet address to generate QR Code.//
376 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 -* //Make sure your mobile app’s relevant permission are enabled.//
378 -* //Known: The Android 11 version may cause this kind of issue.//
379 379  
380 -1.
381 -11. Why the frequency/region is not the same what I purchased?
475 +**//This is caused by the server connection delay, which does not affect the regular use.//**
382 382  
383 -//Each HP0D is inspected and configured prior to shipping.//
477 +[[image:1651832959907-357.png]]
384 384  
385 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
386 386  
480 +== **7.10 Mobile APP crash after scanning the QR Code?** ==
387 387  
388 -1.
389 -11. Can use the frequency to a region where is not support?
390 390  
391 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
483 +* //**Make sure you have input the correct Wallet address to generate QR Code.**//
484 +* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
485 +* //**Make sure your mobile app’s relevant permission is enabled.**//
486 +* //**Known: The Android 11 version may cause this kind of issue.**//
392 392  
488 +== **7.11 Why the frequency/region is not the same as what I purchased?** ==
489 +
490 +
491 +(((
492 +//**Each HP0D is inspected and configured prior to shipping.**//
493 +)))
494 +
495 +(((
496 +//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
497 +
498 +
499 +)))
500 +
501 +== **7.12 Can use the frequency to a region where is no support?** ==
502 +
503 +
504 +(((
505 +//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
506 +)))
507 +
508 +(((
393 393  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
394 394  
511 +
512 +)))
395 395  
396 -1.
397 -11. Can change the frequency of the HP0D Miner?
514 +== **7.13 Can change the frequency of the HP0D Miner?** ==
398 398  
516 +
399 399  //We do not recommend doing this, it may damage your device//
400 400  
401 401  
520 +== **7.14 Low Reward and not transmit issue** ==
402 402  
403 403  
523 +//We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.//
404 404  
405 -1. Supports
525 +//If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.//
406 406  
407 -//If you are experiencing issues and can’t solve, you can send mail to//
527 +[[image:image-20220527114519-1.png||height="579" width="851"]]
408 408  
409 -[[//support@dragino.com//>>mailto:support@dragino.com]]
410 410  
411 -//With your question as detail as possible. We will reply and help you in the shortest.//
530 +== **7.15 Why is my miner version not the latest** ==
412 412  
413 413  
533 +//By default, as soon as a new version of helium is released, we will push the upgrade the same day.//
414 414  
535 +//However, the download and upgrade may fail due to the network.//
415 415  
416 -1. Order Info
537 +//So **We offer a manual check method:**//
417 417  
418 -**HP0D-XXX**
539 + **// Use the "draginoups" command to check//**
419 419  
420 -**XXX**: Frequency Band
541 +[[image:image-20220601101358-1.png]]
421 421  
422 -* 868: For Bands: EU868,IN865
423 -* 915: For Bands: US915,AU915,AS923,KR920
424 424  
425 -1. Manufacturer Info
426 426  
545 += **8. OTA Version Info** =
546 +
547 +== **When does the OTA update happen?** ==
548 +
549 +
550 +**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
551 +
552 +== **# 2022/05/14** ==
553 +
554 +
555 +1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
556 +1. //Add postinst after auto-update//
557 +1. //Add Miner version mark.//
558 +1. //Add fast sync if miner GAP is large//
559 +
560 +== **# 2022/05/24** ==
561 +
562 + 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
563 +
564 +
565 += **9. Supports** =
566 +
567 +(((
568 +**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
569 +)))
570 +
571 +(((
572 +**//With your question as detailed as possible. We will reply and help you in the shortest.//**
573 +
574 +
575 +)))
576 +
577 += **10. Order Info** =
578 +
579 +(% style="color:#0000ff" %)**HP0D-XXX**
580 +
581 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
582 +
583 +* **AS923**: LoRaWAN AS923 band
584 +* **AU915**: LoRaWAN AU915 band
585 +* **EU868**: LoRaWAN EU868 band
586 +* **KR920**: LoRaWAN KR920 band
587 +* **US915**: LoRaWAN US915 band
588 +* **IN865**: LoRaWAN IN865 band
589 +
590 += **11. Manufacturer Info** =
591 +
592 +(((
427 427  **Shenzhen Dragino Technology Development co. LTD**
594 +)))
428 428  
596 +(((
429 429  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
598 +)))
430 430  
431 -LongCheng Street, LongGang District ; Shenzhen 518116,China
600 +(((
601 +Longcheng Street, LongGang District; Shenzhen 518116, China
432 432  
433 433  
434 -1. FCC Warning
604 +
605 +)))
435 435  
607 += **12. FCC Warning** =
608 +
609 +(((
436 436  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
611 +)))
437 437  
613 +(((
438 438  ~-~- Reorient or relocate the receiving antenna.
615 +)))
439 439  
617 +(((
440 440  ~-~- Increase the separation between the equipment and receiver.
619 +)))
441 441  
621 +(((
442 442  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
623 +)))
443 443  
625 +(((
444 444  ~-~- Consult the dealer or an experienced radio/TV technician for help.
627 +)))
445 445  
446 -
629 +(((
447 447  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
631 +)))
448 448  
449 -
633 +(((
450 450  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 -
635 +)))
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