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Last modified by Xiaoling on 2024/10/21 15:44
From version 24.1
edited by Xiaoling
on 2022/05/06 14:30
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To version 75.1
edited by Edwin Chen
on 2022/05/14 23:16
Change comment: There is no comment for this version

Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Author
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1 -XWiki.Xiaoling
1 +XWiki.Edwin
Content
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1 -
2 -
3 -
4 4  (% style="text-align:center" %)
5 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
6 6  
7 7  
5 +(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 9  
8 +
9 +)))
10 10  
11 +**Table of Contents：**
12 +
11 11  {{toc/}}
12 12  
13 -==== ====
14 14  
15 -==== ====
16 += 1. Introduction =
16 16  
17 -==== 1. Introduction ====
18 +== 1.1 What is HP0D ==
18 18  
19 -===== 1.1 What is HP0D =====
20 +(((
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +)))
20 20  
21 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
24 +(((
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 +)))
22 22  
23 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
28 +(((
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 +)))
24 24  
25 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
32 +(((
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 +)))
26 26  
27 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
36 +== 1.2 Specifications ==
28 28  
29 -
30 -===== 1.2 Specifications =====
31 -
32 -**~ Hardware System:**
33 -
38 +**~ Hardware System:**
34 34   Linux Part:
35 35  
36 36  * Raspberry Pi 4
37 37  
38 -**~ Interface:**
43 +**~ Interface:**
39 39  
40 40  * 10M/100M RJ45 Ports x 1
41 41  * LoRaWAN Wireless
42 42  * Power Input: 12V 2A, DC
43 43  
44 -**~ Operating Condition:**
49 +**~ Operating Condition:**
45 45  
46 46  * Work Temperature: -20 ~~ 65°C
47 47  * Storage Temperature: -20 ~~ 65°C
48 48  * Power Input: 12V 2A, DC
49 49  
55 +== 1.3 Features ==
50 50  
51 -===== 1.3 Features =====
52 -
53 53  * Open-Source Linux system
54 54  * RPi4 with 2G /4G or 8G RAM
55 55  * Managed by Web GUI, SSH via Internet
... ... @@ -65,387 +65,440 @@
65 65  * Include prepaid $40 onboarding cost and $10 location cost.
66 66  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
67 67  
72 +== 1.4 Label info and login name ==
68 68  
69 -===== 1.4 Label info and login name =====
74 +[[image:1651803959860-394.png||height="500" width="375"]]
75 +**Label information:**
76 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
77 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
78 +**Miner animal name**: xxx-xxx-xxx
79 +**Miner address**:       112xxxxxx
80 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
81 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
82 +**SN**:  device serial number.
70 70  
84 += 2. Quick Start & Onboarding =
71 71  
72 -(% style="text-align:center" %)
73 -[[image:1651803959860-394.png||height="653" width="490"]]
86 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
74 74  
88 +== 2.1  Connect HP0D Web UI ==
75 75  
90 +=== 2.1.1 via HP0D’s Access Point ===
76 76  
77 -**~ Label information:**
92 +At the first boot of HP0D, it will auto generate a Wi-Fi network
78 78  
94 +[[image:1651804327535-321.png||height="325" width="199"]]
79 79  
80 -**~ Device host name//~://**//      dragino-xxxxxx//
96 +(% class="box infomessage" %)
97 +(((
98 + called  : **//HPD-dragino-xxxxxx//**
99 +)))
81 81  
82 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
83 -
84 -**// Miner animal name//**//: xxx-xxx-xxx//
85 -
86 -**// Miner address//**//:          112xxxxxx//
87 -
88 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
89 -
90 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
91 -
92 -**~ SN**//:  device serial number.//
93 -
94 -
95 -==== 2. Quick Start & Onboarding ====
96 -
97 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
98 -
99 -(% class="wikigeneratedid" id="H-2" %)
101 +(% class="box infomessage" %)
100 100  (((
101 -
103 + with password:  **//dragino+dragino//**
104 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
102 102  )))
103 103  
104 -===== 2.1  Connect HP0D Web UI =====
107 +[[image:1651804397792-591.png||height="386" width="733"]]
105 105  
106 -====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
110 +=== 2.1.2 Connect via HP0D hostname ===
109 109  
112 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
110 110  
111 - called           : **//HPD-dragino-xxxxxx//**
114 +Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
112 112  
113 - with password:  **//dragino+dragino//**
114 -
115 -
116 -
117 - You can use a PC to connect to this Wi-Fi network. The PC will
118 -
119 - get an IP address 10.130.1.xxx and the HP0D has the default
120 -
121 - IP 10.130.1.1
122 -
123 -
124 -
125 -(% style="text-align:center" %)
126 -[[image:1651804397792-591.png]]
127 -
128 -
129 -
130 -====== 2.1.2 Connect via HP0D hostname ======
131 -
132 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
133 -
134 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
135 -
136 - Web-UI via HP0D’s hostname.
137 -
138 -
139 - Like: __**//http:~/~/dragino-4ba54a//**__
140 -
141 -
142 -(% style="text-align:center" %)
143 143  [[image:1651804629009-699.png]]
144 144  
118 +=== 2.1.3 Connect via Ethernet Port ===
145 145  
146 -====== 2.1.3 Connect via Ethernet Port ======
120 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
147 147  
148 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
149 149  
150 -
151 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
152 -
153 -(% style="text-align:center" %)
123 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
154 154  [[image:1651804782523-623.png]]
155 155  
126 +== 2.2 Generate QR Code ==
156 156  
128 +(((
129 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
130 +)))
157 157  
158 -===== 2.2 Generate QR Code =====
132 +(((
133 +Note: After onboarding, this wallet will become owner of this hotspot.
134 +)))
159 159  
160 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
136 +[[image:image-20220506140312-1.png||height="435" width="438"]]
161 161  
162 - Note: After onboarding, this wallet will become owner of this hotspot.
138 +== 2.3 Onboarding Hotspot ==
163 163  
164 -(% style="text-align:center" %)
165 -[[image:image-20220506140312-1.png]]
140 +(((
141 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 +)))
166 166  
144 +(((
145 +Note: the APP version need to be greater than 3.11.
146 +)))
167 167  
148 +(((
149 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
150 +)))
168 168  
169 -===== 2.3 Onboarding Hotspot =====
152 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
170 170  
171 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
154 +3. Scan the QR Code you generated in the previous step.
172 172  
173 - Note: the APP version need to be greater than 3.11.
156 +[[image:1651828211026-220.png||height="405" width="191"]]
174 174  
175 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
158 +(((
159 +4. Onboarding your device
160 +)))
176 176  
177 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
162 +(((
163 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
164 +)))
178 178  
179 - 3. Scan the QR Code you generated in the previous step.
166 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
180 180  
168 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
181 181  
182 - 4. Onboarding your device
170 +5. Check onboarding status
183 183  
184 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
185 -
186 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
187 -
188 -
189 -
190 -
191 -
192 -
193 -1. Check onboarding status
194 -
195 195  You can check from mobile:
196 196  
197 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
174 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
198 198  
199 199  You can also see the hotspot status in below link:
200 200  
201 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
178 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
202 202  
203 203  Example:
204 204  
205 205  Green Synced means hotspot works normal.
206 206  
207 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
184 +[[image:1651828427715-679.png||height="374" width="635"]]
208 208  
186 +== 2.4 Set the Port Forwarding ==
209 209  
188 +(((
189 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
190 +)))
210 210  
192 +[[image:1651828514449-658.png]]
211 211  
194 +(((
195 +
196 +)))
212 212  
213 -1.
214 -11. Set the Port Forwarding
215 -
216 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
217 -
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
219 -
220 -
198 +(((
221 221  Note: Please refer to more detailed Settings
200 +)))
222 222  
202 +(((
223 223  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
204 +)))
224 224  
206 +(((
225 225  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
208 +)))
226 226  
210 += 3. Check the configuration of HP0D =
227 227  
212 +== 3.1 LoRa frequency configuration ==
228 228  
214 +[[image:1651828687205-178.png||height="323" width="657"]]
229 229  
216 +== 3.2 Check the LoRaWAN serveraddress ==
230 230  
231 -1. Check the configuration of HP0D
232 -11. LoRa frequency configuration
218 +[[image:1651828703680-156.png||height="349" width="672"]]
233 233  
234 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
220 +== 3.3 Check Miner configuration ==
235 235  
236 -1.
237 -11. Check the LoRaWAN serveraddress.
222 +[[image:image-20220506181408-1.png||height="451" width="513"]]
238 238  
239 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
224 +(((
225 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
226 +)))
240 240  
228 += 4. Installation of Antenna =
241 241  
230 +(((
231 +HP0D use Fiber Glass Antenna.
232 +)))
242 242  
234 +[[image:1651832158606-882.png]]
243 243  
236 +(((
237 +
238 +)))
244 244  
240 +(((
241 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
242 +)))
245 245  
244 +(((
245 +[[image:1651832205608-998.png||height="349" width="198"]]
246 +)))
246 246  
248 += 5. SSH Access for Linux console =
247 247  
250 +(((
251 +IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
252 +)))
248 248  
249 -1.
250 -11. Check Miner configuration
254 +(((
255 +Port:         22
256 +)))
251 251  
252 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
258 +(((
259 +User Name:      (% style="color:green" %)**root**
260 +)))
253 253  
254 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
262 +(((
263 +Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
264 +)))
255 255  
266 +(((
267 +After logging in, you will be in the Linux console and can enter commands as shown below.
268 +)))
256 256  
270 +[[image:1651832284160-991.png||height="171" width="729"]]
257 257  
272 += **6. How to change the Wireless function of HP0D** =
258 258  
274 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
259 259  
260 -1. Installation of Antenna
276 +== **6.1 Access the Linux console.** ==
261 261  
262 -HP0D use Fiber Glass Antenna.
278 +Follow the previous step of Step 5.
263 263  
264 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
280 +== 6.2 Install the package of network-manager ==
265 265  
266 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
282 +Run commands:
267 267  
284 +(% class="box infomessage" %)
285 +(((
286 + apt update
287 + apt install network-manager
288 +)))
268 268  
269 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
290 +[[image:image-20220507140730-1.png||height="402" width="728"]]
270 270  
292 +== 6.3 Reboot the device ==
271 271  
294 +Run command:
272 272  
296 +(% class="box infomessage" %)
297 +(((
298 + reboot
299 +)))
273 273  
301 +[[image:image-20220507140814-2.png]]
274 274  
275 -1. SSH Access for Linux console
303 +== 6.4 Check the wireless type ==
276 276  
277 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
305 +Run command:
278 278  
279 -Port:         22
307 +(% class="box infomessage" %)
308 +(((
309 + iw dev
310 +)))
280 280  
281 -User Name:      **root**
312 +[[image:image-20220507140941-3.png]]
282 282  
283 -Password:         **Randomly generated （found on device’s label ）**
314 +== 6.5 Connect the WiFi ==
284 284  
316 +Run command:
285 285  
286 -After logging in, you will be in the Linux console and can enter commands as shown below.
318 +(% class="box infomessage" %)
319 +(((
320 + nmtui
321 +)))
287 287  
288 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
323 +[[image:image-20220507140953-4.png]]
289 289  
325 += 7. Trouble Shootings =
290 290  
327 +== 7.1 How to get a wallet address? ==
291 291  
329 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
292 292  
293 -1. Trouble Shootings
294 -11. How to get a wallet address?
331 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
295 295  
296 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
333 +(((
334 +User can login the HP0D, able to access other Web Pages except miner page.
335 +)))
297 297  
337 +(((
338 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
339 +)))
298 298  
299 -1.
300 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
341 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
301 301  
302 -//User can login the HP0D, able to access other Web Pages except miner page//
343 +[[image:image-20220506182042-2.png||height="250" width="516"]]
303 303  
345 +[[image:1651832455372-647.png||height="224" width="520"]]
304 304  
305 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
347 +HP0D is establish connection to Helium server and not finished. And you might see above.
306 306  
349 +It might relate to the network where might up to 10mins.
307 307  
308 -1.
309 -11. Onboarding ~-~- Some parameters in miner page show timeout
351 +== 7.4 Onboarding – Bad Gaterway ==
310 310  
311 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
353 +[[image:1651832583790-633.png]]
312 312  
313 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
355 +This is caused by the process leads too long which just need to refresh the page.
314 314  
315 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
357 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
316 316  
317 -//It might relate to the network where might up to 10mins//
359 +[[image:image-20220506182424-3.png]]
318 318  
361 +(((
362 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
363 +)))
319 319  
320 -1.
321 -11. Onboarding – Bad Gaterway
365 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
322 322  
323 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
367 +[[image:1651832742262-209.png||height="297" width="365"]]
324 324  
325 -//This is caused by the process leads too long which just need to refresh the page.//
326 -
327 -
328 -1.
329 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
330 -
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
332 -
333 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
334 -
335 -
336 -1.
337 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
338 -
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
340 -
369 +(((
341 341  Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
371 +)))
342 342  
373 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
343 343  
344 -1.
345 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
375 +[[image:1651832811038-780.png||height="462" width="216"]]
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
377 +(((
378 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
379 +)))
348 348  
349 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
381 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
350 350  
383 +(((
384 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
385 +)))
351 351  
352 -1.
353 -11. Onboarding – MAC address is being refreshed after scan QR Code
387 +(((
388 +If you don’t see MAC address, make sure your mobile has good internet connection.
389 +)))
354 354  
355 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
391 +[[image:1651832880009-473.png]]
356 356  
393 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
357 357  
358 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
395 +This is caused by the server connection delay, which does not affect the normal use.
359 359  
360 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
397 +[[image:1651832959907-357.png]]
361 361  
399 +== 7.10 Mobile APP crash after scan the QR Code? ==
362 362  
401 +* Make sure you have input the correct Wallet address to generate QR Code.
402 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
403 +* Make sure your mobile app’s relevant permission are enabled.
404 +* Known: The Android 11 version may cause this kind of issue.
363 363  
406 +== 7.11 Why the frequency/region is not the same what I purchased? ==
364 364  
365 -1.
366 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
408 +(((
409 +Each HP0D is inspected and configured prior to shipping.
410 +)))
367 367  
368 -//This is caused by the server connection delay, which does not affect the normal use.//
412 +(((
413 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
414 +)))
369 369  
370 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
416 +== 7.12 Can use the frequency to a region where is not support? ==
371 371  
418 +(((
419 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
420 +)))
372 372  
373 -*
374 -*1. Mobile APP crash after scan the QR Code?
375 -* //Make sure you have input the correct Wallet address to generate QR Code.//
376 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 -* //Make sure your mobile app’s relevant permission are enabled.//
378 -* //Known: The Android 11 version may cause this kind of issue.//
379 -
380 -1.
381 -11. Why the frequency/region is not the same what I purchased?
382 -
383 -//Each HP0D is inspected and configured prior to shipping.//
384 -
385 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
386 -
387 -
388 -1.
389 -11. Can use the frequency to a region where is not support?
390 -
391 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
392 -
422 +(((
393 393  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
424 +)))
394 394  
426 +== 7.13 Can change the frequency of the HP0D Miner? ==
395 395  
396 -1.
397 -11. Can change the frequency of the HP0D Miner?
428 +We do not recommend doing this, it may damage your device
398 398  
399 -//We do not recommend doing this, it may damage your device//
400 400  
431 += 8. OTA Version Info =
401 401  
433 +== # 2022/05/14 ==
402 402  
435 +1. Update to the latest miner version: miner-arm64_2022.05.13.0_GA
436 +1. Add postinst after auto-update
437 +1. Add Miner version mark.
438 +1. Add fast sync if miner GAP is large
403 403  
404 404  
405 -1. Supports
441 += 9. Supports =
406 406  
407 -//If you are experiencing issues and can’t solve, you can send mail to//
443 +(((
444 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
445 +)))
408 408  
409 -[[//support@dragino.com//>>mailto:support@dragino.com]]
447 +(((
448 +With your question as detail as possible. We will reply and help you in the shortest.
410 410  
411 -//With your question as detail as possible. We will reply and help you in the shortest.//
450 +
451 +)))
412 412  
453 += 10. Order Info =
413 413  
455 +(% style="color:#0000ff" %)**HP0D-XXX**
414 414  
457 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
415 415  
416 -1. Order Info
417 -
418 -**HP0D-XXX**
419 -
420 -**XXX**: Frequency Band
421 -
422 422  * 868: For Bands: EU868,IN865
423 423  * 915: For Bands: US915,AU915,AS923,KR920
424 424  
425 -1. Manufacturer Info
426 426  
463 += 11. Manufacturer Info =
464 +
465 +(((
427 427  **Shenzhen Dragino Technology Development co. LTD**
467 +)))
428 428  
469 +(((
429 429  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
471 +)))
430 430  
473 +(((
431 431  LongCheng Street, LongGang District ; Shenzhen 518116,China
432 432  
433 433  
434 -1. FCC Warning
477 +
478 +)))
435 435  
480 += 12. FCC Warning =
481 +
482 +(((
436 436  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
484 +)))
437 437  
486 +(((
438 438  ~-~- Reorient or relocate the receiving antenna.
488 +)))
439 439  
490 +(((
440 440  ~-~- Increase the separation between the equipment and receiver.
492 +)))
441 441  
494 +(((
442 442  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
496 +)))
443 443  
498 +(((
444 444  ~-~- Consult the dealer or an experienced radio/TV technician for help.
500 +)))
445 445  
446 -
502 +(((
447 447  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
504 +)))
448 448  
449 -
506 +(((
450 450  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 -
508 +)))
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