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Last modified by Xiaoling on 2024/10/21 15:44
From version 24.1
edited by Xiaoling
on 2022/05/06 14:30
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To version 74.3
edited by Xiaoling
on 2022/05/14 14:49
Change comment: There is no comment for this version

Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
7 +(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 +)))
9 9  
10 10  
11 -{{toc/}}
12 12  
13 -==== ====
14 14  
15 -==== ====
14 +{{toc/}}
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
17 += 1. Introduction =
20 20  
21 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
19 +== 1.1 What is HP0D ==
22 22  
23 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
21 +(((
22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 +)))
24 24  
25 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
25 +(((
26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 +)))
26 26  
27 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
29 +(((
30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 +)))
28 28  
33 +(((
34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 +)))
29 29  
30 -===== 1.2 Specifications =====
37 +== 1.2 Specifications ==
31 31  
32 -**~ Hardware System:**
33 -
39 +**~ Hardware System:**
34 34   Linux Part:
35 35  
36 36  * Raspberry Pi 4
37 37  
38 -**~ Interface:**
44 +**~ Interface:**
39 39  
40 40  * 10M/100M RJ45 Ports x 1
41 41  * LoRaWAN Wireless
42 42  * Power Input: 12V 2A, DC
43 43  
44 -**~ Operating Condition:**
50 +**~ Operating Condition:**
45 45  
46 46  * Work Temperature: -20 ~~ 65°C
47 47  * Storage Temperature: -20 ~~ 65°C
48 48  * Power Input: 12V 2A, DC
49 49  
56 +== 1.3 Features ==
50 50  
51 -===== 1.3 Features =====
52 -
53 53  * Open-Source Linux system
54 54  * RPi4 with 2G /4G or 8G RAM
55 55  * Managed by Web GUI, SSH via Internet
... ... @@ -65,356 +65,372 @@
65 65  * Include prepaid $40 onboarding cost and $10 location cost.
66 66  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
67 67  
73 +== 1.4 Label info and login name ==
68 68  
69 -===== 1.4 Label info and login name =====
75 +[[image:1651803959860-394.png||height="500" width="375"]]
76 +**Label information:**
77 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 +**Miner animal name**: xxx-xxx-xxx
80 +**Miner address**:       112xxxxxx
81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 +**SN**:  device serial number.
70 70  
85 += 2. Quick Start & Onboarding =
71 71  
72 -(% style="text-align:center" %)
73 -[[image:1651803959860-394.png||height="653" width="490"]]
87 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
74 74  
89 +== 2.1  Connect HP0D Web UI ==
75 75  
91 +=== 2.1.1 via HP0D’s Access Point ===
76 76  
77 -**~ Label information:**
93 +At the first boot of HP0D, it will auto generate a Wi-Fi network
78 78  
95 +[[image:1651804327535-321.png||height="325" width="199"]]
79 79  
80 -**~ Device host name//~://**//      dragino-xxxxxx//
97 +(% class="box infomessage" %)
98 + called           : **//HPD-dragino-xxxxxx//**
81 81  
82 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
100 +(% class="box infomessage" %)
101 + with password:  **//dragino+dragino//**
102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
83 83  
84 -**// Miner animal name//**//: xxx-xxx-xxx//
104 +[[image:1651804397792-591.png||height="386" width="733"]]
85 85  
86 -**// Miner address//**//:          112xxxxxx//
87 87  
88 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
107 +=== 2.1.2 Connect via HP0D hostname ===
89 89  
90 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
91 91  
92 -**~ SN**//:  device serial number.//
111 +Like: __**//http:~/~/dragino-4ba54a//**__
93 93  
94 -
95 -==== 2. Quick Start & Onboarding ====
96 -
97 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
98 -
99 -(% class="wikigeneratedid" id="H-2" %)
100 -(((
101 -
102 -)))
103 -
104 -===== 2.1  Connect HP0D Web UI =====
105 -
106 -====== 2.1.1 via HP0D’s Access Point. ======
107 -
108 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
109 -
110 -
111 - called           : **//HPD-dragino-xxxxxx//**
112 -
113 - with password:  **//dragino+dragino//**
114 -
115 -
116 -
117 - You can use a PC to connect to this Wi-Fi network. The PC will
118 -
119 - get an IP address 10.130.1.xxx and the HP0D has the default
120 -
121 - IP 10.130.1.1
122 -
123 -
124 -
125 -(% style="text-align:center" %)
126 -[[image:1651804397792-591.png]]
127 -
128 -
129 -
130 -====== 2.1.2 Connect via HP0D hostname ======
131 -
132 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
133 -
134 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
135 -
136 - Web-UI via HP0D’s hostname.
137 -
138 -
139 - Like: __**//http:~/~/dragino-4ba54a//**__
140 -
141 -
142 -(% style="text-align:center" %)
143 143  [[image:1651804629009-699.png]]
144 144  
115 +=== 2.1.3 Connect via Ethernet Port ===
145 145  
146 -====== 2.1.3 Connect via Ethernet Port ======
147 -
148 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
149 -
150 -
151 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
152 -
153 -(% style="text-align:center" %)
117 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
154 154  [[image:1651804782523-623.png]]
155 155  
121 +== 2.2 Generate QR Code ==
156 156  
123 +(((
124 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
125 +)))
157 157  
158 -===== 2.2 Generate QR Code =====
127 +(((
128 +Note: After onboarding, this wallet will become owner of this hotspot.
129 +)))
159 159  
160 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
131 +[[image:image-20220506140312-1.png||height="435" width="438"]]
161 161  
162 - Note: After onboarding, this wallet will become owner of this hotspot.
163 163  
164 -(% style="text-align:center" %)
165 -[[image:image-20220506140312-1.png]]
134 +== 2.3 Onboarding Hotspot ==
166 166  
136 +(((
137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
138 +)))
167 167  
140 +(((
141 +Note: the APP version need to be greater than 3.11.
142 +)))
168 168  
169 -===== 2.3 Onboarding Hotspot =====
144 +(((
145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
146 +)))
170 170  
171 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
172 172  
173 - Note: the APP version need to be greater than 3.11.
150 +3. Scan the QR Code you generated in the previous step.
174 174  
175 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 +[[image:1651828211026-220.png||height="405" width="191"]]
176 176  
177 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
154 +(((
155 +4. Onboarding your device
156 +)))
178 178  
179 - 3. Scan the QR Code you generated in the previous step.
158 +(((
159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
160 +)))
180 180  
162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
181 181  
182 - 4. Onboarding your device
164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
183 183  
184 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
166 +5. Check onboarding status
185 185  
186 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
187 -
188 -
189 -
190 -
191 -
192 -
193 -1. Check onboarding status
194 -
195 195  You can check from mobile:
196 196  
197 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
198 198  
199 199  You can also see the hotspot status in below link:
200 200  
201 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
202 202  
203 203  Example:
204 204  
205 205  Green Synced means hotspot works normal.
206 206  
207 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
180 +[[image:1651828427715-679.png||height="374" width="635"]]
208 208  
209 209  
183 +== 2.4 Set the Port Forwarding ==
210 210  
185 +(((
186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
187 +)))
211 211  
189 +[[image:1651828514449-658.png]]
212 212  
213 -1.
214 -11. Set the Port Forwarding
191 +(((
192 +
193 +)))
215 215  
216 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
217 -
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
219 -
220 -
195 +(((
221 221  Note: Please refer to more detailed Settings
197 +)))
222 222  
199 +(((
223 223  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
201 +)))
224 224  
203 +(((
225 225  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
205 +)))
226 226  
207 += 3. Check the configuration of HP0D =
227 227  
209 +== 3.1 LoRa frequency configuration ==
228 228  
211 +[[image:1651828687205-178.png||height="323" width="657"]]
229 229  
213 +== 3.2 Check the LoRaWAN serveraddress ==
230 230  
231 -1. Check the configuration of HP0D
232 -11. LoRa frequency configuration
215 +[[image:1651828703680-156.png||height="349" width="672"]]
233 233  
234 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
217 +== 3.3 Check Miner configuration ==
235 235  
236 -1.
237 -11. Check the LoRaWAN serveraddress.
219 +[[image:image-20220506181408-1.png||height="451" width="513"]]
238 238  
239 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
221 +(((
222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
223 +)))
240 240  
225 += 4. Installation of Antenna =
241 241  
242 -
243 -
244 -
245 -
246 -
247 -
248 -
249 -1.
250 -11. Check Miner configuration
251 -
252 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
253 -
254 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
255 -
256 -
257 -
258 -
259 -
260 -1. Installation of Antenna
261 -
227 +(((
262 262  HP0D use Fiber Glass Antenna.
229 +)))
263 263  
264 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
231 +[[image:1651832158606-882.png]]
265 265  
233 +(((
234 +
235 +)))
236 +
237 +(((
266 266  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
239 +)))
267 267  
241 +(((
242 +[[image:1651832205608-998.png||height="349" width="198"]]
243 +)))
268 268  
269 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
245 += 5. SSH Access for Linux console =
270 270  
271 -
272 -
273 -
274 -
275 -1. SSH Access for Linux console
276 -
247 +(((
277 277  IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
249 +)))
278 278  
251 +(((
279 279  Port:         22
253 +)))
280 280  
255 +(((
281 281  User Name:      **root**
257 +)))
282 282  
283 -Password:         **Randomly generated （found on device’s label ）**
259 +(((
260 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
261 +)))
284 284  
285 -
263 +(((
286 286  After logging in, you will be in the Linux console and can enter commands as shown below.
265 +)))
287 287  
288 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
267 +[[image:1651832284160-991.png||height="171" width="729"]]
289 289  
269 += **6. How to change the Wireless function of HP0D** =
290 290  
271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
291 291  
273 +== **6.1 Access the Linux console.** ==
292 292  
293 -1. Trouble Shootings
294 -11. How to get a wallet address?
275 +Follow the previous step of Step 5.
295 295  
296 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
277 +== 6.2 Install the package of network-manager ==
297 297  
279 +Run commands:
298 298  
299 -1.
300 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
281 +(% class="box infomessage" %)
282 +(((
283 + apt update
284 + apt install network-manager
285 +)))
301 301  
302 -//User can login the HP0D, able to access other Web Pages except miner page//
287 +[[image:image-20220507140730-1.png||height="402" width="728"]]
303 303  
289 +== 6.3 Reboot the device ==
304 304  
305 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
291 +Run command:
306 306  
293 +(% class="box infomessage" %)
294 +(((
295 + reboot
296 +)))
307 307  
308 -1.
309 -11. Onboarding ~-~- Some parameters in miner page show timeout
298 +[[image:image-20220507140814-2.png]]
310 310  
311 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
300 +== 6.4 Check the wireless type ==
312 312  
313 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
302 +Run command:
314 314  
315 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
304 +(% class="box infomessage" %)
305 +(((
306 + iw dev
307 +)))
316 316  
317 -//It might relate to the network where might up to 10mins//
309 +[[image:image-20220507140941-3.png]]
318 318  
311 +== 6.5 Connect the WiFi ==
319 319  
320 -1.
321 -11. Onboarding – Bad Gaterway
313 +Run command:
322 322  
323 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
315 +(% class="box infomessage" %)
316 +(((
317 + nmtui
318 +)))
324 324  
325 -//This is caused by the process leads too long which just need to refresh the page.//
320 +[[image:image-20220507140953-4.png]]
326 326  
322 += 7. Trouble Shootings =
327 327  
328 -1.
329 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
324 +== 7.1 How to get a wallet address? ==
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
332 332  
333 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
334 334  
330 +(((
331 +User can login the HP0D, able to access other Web Pages except miner page.
332 +)))
335 335  
336 -1.
337 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
334 +(((
335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
336 +)))
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
340 340  
341 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
340 +[[image:image-20220506182042-2.png||height="250" width="516"]]
342 342  
342 +[[image:1651832455372-647.png||height="224" width="520"]]
343 343  
344 -1.
345 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
344 +HP0D is establish connection to Helium server and not finished. And you might see above.
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
346 +It might relate to the network where might up to 10mins.
348 348  
349 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
348 +== 7.4 Onboarding – Bad Gaterway ==
350 350  
350 +[[image:1651832583790-633.png]]
351 351  
352 -1.
353 -11. Onboarding – MAC address is being refreshed after scan QR Code
352 +This is caused by the process leads too long which just need to refresh the page.
354 354  
355 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
356 356  
356 +[[image:image-20220506182424-3.png]]
357 357  
358 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
358 +(((
359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
360 +)))
359 359  
360 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
361 361  
364 +[[image:1651832742262-209.png||height="297" width="365"]]
362 362  
366 +(((
367 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
368 +)))
363 363  
370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
364 364  
365 -1.
366 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
372 +[[image:1651832811038-780.png||height="462" width="216"]]
367 367  
368 -//This is caused by the server connection delay, which does not affect the normal use.//
374 +(((
375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
376 +)))
369 369  
370 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
371 371  
380 +(((
381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
382 +)))
372 372  
373 -*
374 -*1. Mobile APP crash after scan the QR Code?
375 -* //Make sure you have input the correct Wallet address to generate QR Code.//
376 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 -* //Make sure your mobile app’s relevant permission are enabled.//
378 -* //Known: The Android 11 version may cause this kind of issue.//
384 +(((
385 +If you don’t see MAC address, make sure your mobile has good internet connection.
386 +)))
379 379  
380 -1.
381 -11. Why the frequency/region is not the same what I purchased?
388 +[[image:1651832880009-473.png]]
382 382  
383 -//Each HP0D is inspected and configured prior to shipping.//
390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
384 384  
385 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
392 +This is caused by the server connection delay, which does not affect the normal use.
386 386  
394 +[[image:1651832959907-357.png]]
387 387  
388 -1.
389 -11. Can use the frequency to a region where is not support?
396 +== 7.10 Mobile APP crash after scan the QR Code? ==
390 390  
391 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
398 +* Make sure you have input the correct Wallet address to generate QR Code.
399 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
400 +* Make sure your mobile app’s relevant permission are enabled.
401 +* Known: The Android 11 version may cause this kind of issue.
392 392  
393 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
403 +== 7.11 Why the frequency/region is not the same what I purchased? ==
394 394  
405 +(((
406 +Each HP0D is inspected and configured prior to shipping.
407 +)))
395 395  
396 -1.
397 -11. Can change the frequency of the HP0D Miner?
409 +(((
410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
411 +)))
398 398  
399 -//We do not recommend doing this, it may damage your device//
413 +== 7.12 Can use the frequency to a region where is not support? ==
400 400  
415 +(((
416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
417 +)))
401 401  
419 +(((
420 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
421 +)))
402 402  
423 +== 7.13 Can change the frequency of the HP0D Miner? ==
403 403  
425 +We do not recommend doing this, it may damage your device
404 404  
405 -1. Supports
427 += 8. Supports =
406 406  
407 -//If you are experiencing issues and can’t solve, you can send mail to//
429 +(((
430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
431 +)))
408 408  
409 -[[//support@dragino.com//>>mailto:support@dragino.com]]
433 +(((
434 +With your question as detail as possible. We will reply and help you in the shortest.
435 +)))
410 410  
411 -//With your question as detail as possible. We will reply and help you in the shortest.//
437 += 9. Order Info =
412 412  
413 -
414 -
415 -
416 -1. Order Info
417 -
418 418  **HP0D-XXX**
419 419  
420 420  **XXX**: Frequency Band
... ... @@ -422,30 +422,46 @@
422 422  * 868: For Bands: EU868,IN865
423 423  * 915: For Bands: US915,AU915,AS923,KR920
424 424  
425 -1. Manufacturer Info
446 += 10. Manufacturer Info =
426 426  
448 +(((
427 427  **Shenzhen Dragino Technology Development co. LTD**
450 +)))
428 428  
452 +(((
429 429  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
454 +)))
430 430  
456 +(((
431 431  LongCheng Street, LongGang District ; Shenzhen 518116,China
458 +)))
432 432  
460 += 11. FCC Warning =
433 433  
434 -1. FCC Warning
435 -
462 +(((
436 436  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
464 +)))
437 437  
466 +(((
438 438  ~-~- Reorient or relocate the receiving antenna.
468 +)))
439 439  
470 +(((
440 440  ~-~- Increase the separation between the equipment and receiver.
472 +)))
441 441  
474 +(((
442 442  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
476 +)))
443 443  
478 +(((
444 444  ~-~- Consult the dealer or an experienced radio/TV technician for help.
480 +)))
445 445  
446 -
482 +(((
447 447  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
484 +)))
448 448  
449 -
486 +(((
450 450  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 -
488 +)))
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