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Last modified by Xiaoling on 2024/10/21 15:44
From version 24.1
edited by Xiaoling
on 2022/05/06 14:30
Change comment: There is no comment for this version
To version 73.8
edited by Xiaoling
on 2022/05/07 15:16
Change comment: There is no comment for this version

Summary

Details

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Content
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
7 +(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 +)))
9 9  
10 10  
11 -{{toc/}}
12 12  
13 -==== ====
14 14  
15 -==== ====
16 16  
15 +{{toc/}}
16 +
17 +
17 17  ==== 1. Introduction ====
18 18  
19 19  ===== 1.1 What is HP0D =====
20 20  
21 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
22 22  
23 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
24 24  
25 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
26 26  
27 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
28 28  
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
29 29  
62 +
30 30  ===== 1.2 Specifications =====
31 31  
32 -**~ Hardware System:**
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
33 33  
71 +(((
72 +(((
34 34   Linux Part:
74 +)))
75 +)))
35 35  
36 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
37 37  
38 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
39 39  
40 -* 10M/100M RJ45 Ports x 1
41 -* LoRaWAN Wireless
42 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
43 43  
44 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
45 45  
46 -* Work Temperature: -20 ~~ 65°C
47 -* Storage Temperature: -20 ~~ 65°C
48 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
49 49  
50 -
51 51  ===== 1.3 Features =====
52 52  
53 53  * Open-Source Linux system
... ... @@ -65,36 +65,67 @@
65 65  * Include prepaid $40 onboarding cost and $10 location cost.
66 66  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
67 67  
68 -
69 69  ===== 1.4 Label info and login name =====
70 70  
71 71  
72 -(% style="text-align:center" %)
73 -[[image:1651803959860-394.png||height="653" width="490"]]
147 +[[image:1651803959860-394.png||height="500" width="375"]]
74 74  
149 +(((
150 +(((
151 +**Label information:**
152 +)))
153 +)))
75 75  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
76 76  
77 -**~ Label information:**
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
78 78  
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
79 79  
80 -**~ Device host name//~://**//      dragino-xxxxxx//
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
81 81  
82 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
83 83  
84 -**// Miner animal name//**//: xxx-xxx-xxx//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
85 85  
86 -**// Miner address//**//:          112xxxxxx//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
87 87  
88 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
89 89  
90 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
91 -
92 -**~ SN**//:  device serial number.//
93 -
94 -
95 95  ==== 2. Quick Start & Onboarding ====
96 96  
97 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
200 +(((
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
98 98  
99 99  (% class="wikigeneratedid" id="H-2" %)
100 100  (((
... ... @@ -105,316 +105,412 @@
105 105  
106 106  ====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
215 +(((
216 +(((
217 +At the first boot of HP0D, it will auto generate a Wi-Fi network
109 109  
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
110 110  
111 - called           : **//HPD-dragino-xxxxxx//**
223 +(((
224 +(((
225 +
226 +)))
227 +)))
112 112  
113 - with password:  **//dragino+dragino//**
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
233 + called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
114 114  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
242 + with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
115 115  
247 +(((
248 +(((
249 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
116 116  
117 - You can use a PC to connect to this Wi-Fi network. The PC will
253 +[[image:1651804397792-591.png||height="402" width="763"]]
118 118  
119 - get an IP address 10.130.1.xxx and the HP0D has the default
120 120  
121 - IP 10.130.1.1
122 -
123 -
124 -
125 -(% style="text-align:center" %)
126 -[[image:1651804397792-591.png]]
127 -
128 -
129 -
130 130  ====== 2.1.2 Connect via HP0D hostname ======
131 131  
132 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
258 +(((
259 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
133 133  
134 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
261 +Like: __**//http:~/~/dragino-4ba54a//**__
262 +)))
135 135  
136 - Web-UI via HP0D’s hostname.
137 -
138 -
139 - Like: __**//http:~/~/dragino-4ba54a//**__
140 -
141 -
142 -(% style="text-align:center" %)
143 143  [[image:1651804629009-699.png]]
144 144  
145 145  
146 146  ====== 2.1.3 Connect via Ethernet Port ======
147 147  
148 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
269 +(((
270 +(((
271 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 +)))
273 +)))
149 149  
275 +(((
276 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 +)))
150 150  
151 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
152 -
153 -(% style="text-align:center" %)
154 154  [[image:1651804782523-623.png]]
155 155  
156 156  
157 -
158 158  ===== 2.2 Generate QR Code =====
159 159  
160 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
284 +(((
285 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 +)))
161 161  
162 - Note: After onboarding, this wallet will become owner of this hotspot.
288 +(((
289 +Note: After onboarding, this wallet will become owner of this hotspot.
290 +)))
163 163  
164 -(% style="text-align:center" %)
165 -[[image:image-20220506140312-1.png]]
292 +[[image:image-20220506140312-1.png||height="435" width="438"]]
166 166  
167 167  
168 -
169 169  ===== 2.3 Onboarding Hotspot =====
170 170  
171 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
297 +(((
298 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 +)))
172 172  
173 - Note: the APP version need to be greater than 3.11.
301 +(((
302 +Note: the APP version need to be greater than 3.11.
174 174  
175 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
304 +
305 +)))
176 176  
177 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
307 +(((
308 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 +)))
178 178  
179 - 3. Scan the QR Code you generated in the previous step.
311 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
180 180  
181 181  
182 - 4. Onboarding your device
314 +3. Scan the QR Code you generated in the previous step.
183 183  
184 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
316 +[[image:1651828211026-220.png||height="405" width="191"]]
185 185  
186 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
187 187  
319 +4. Onboarding your device
188 188  
321 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 
189 189  
323 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
190 190  
325 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
191 191  
192 192  
193 -1. Check onboarding status
328 +5. Check onboarding status
194 194  
195 195  You can check from mobile:
196 196  
197 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
332 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
198 198  
199 199  You can also see the hotspot status in below link:
200 200  
201 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
336 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
202 202  
203 203  Example:
204 204  
205 205  Green Synced means hotspot works normal.
206 206  
207 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
342 +[[image:1651828427715-679.png||height="374" width="635"]]
208 208  
209 209  
345 +===== 2.4 Set the Port Forwarding =====
210 210  
347 +(((
348 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
349 +)))
211 211  
351 +[[image:1651828514449-658.png]]
212 212  
213 -1.
214 -11. Set the Port Forwarding
353 +(((
354 +
355 +)))
215 215  
216 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
217 -
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
219 -
220 -
357 +(((
221 221  Note: Please refer to more detailed Settings
359 +)))
222 222  
361 +(((
223 223  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
363 +)))
224 224  
365 +(((
225 225  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
367 +)))
226 226  
227 227  
370 +==== 3. Check the configuration of HP0D ====
228 228  
372 +===== 3.1 LoRa frequency configuration =====
229 229  
374 +[[image:1651828687205-178.png||height="323" width="657"]]
230 230  
231 -1. Check the configuration of HP0D
232 -11. LoRa frequency configuration
233 233  
234 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
377 +===== 3.2 Check the LoRaWAN serveraddress =====
235 235  
236 -1.
237 -11. Check the LoRaWAN serveraddress.
379 +[[image:1651828703680-156.png||height="349" width="672"]]
238 238  
239 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
240 240  
382 +===== 3.3 Check Miner configuration =====
241 241  
384 +[[image:image-20220506181408-1.png||height="451" width="513"]]
242 242  
386 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
243 243  
244 244  
389 +==== 4. Installation of Antenna ====
245 245  
391 +(((
392 +HP0D use Fiber Glass Antenna.
393 +)))
246 246  
395 +[[image:1651832158606-882.png]]
247 247  
397 +(((
398 +
399 +)))
248 248  
249 -1.
250 -11. Check Miner configuration
401 +(((
402 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
403 +)))
251 251  
252 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
405 +(((
406 +[[image:1651832205608-998.png||height="349" width="198"]]
407 +)))
253 253  
254 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
409 +==== 5. SSH Access for Linux console ====
255 255  
411 +(((
412 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
413 +)))
256 256  
415 +(((
416 +Port:         22
417 +)))
257 257  
419 +(((
420 +User Name:      **root**
421 +)))
258 258  
423 +(((
424 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
425 +)))
259 259  
260 -1. Installation of Antenna
427 +(((
428 +After logging in, you will be in the Linux console and can enter commands as shown below.
429 +)))
261 261  
262 -HP0D use Fiber Glass Antenna.
431 +[[image:1651832284160-991.png]]
263 263  
264 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
265 265  
266 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
434 +==== **6. How to change the Wireless function of HP0D** ====
267 267  
436 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
268 268  
269 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
438 +===== **6.1 Access the Linux console.** =====
270 270  
440 +Follow the previous step of Step 5.
271 271  
272 272  
443 +===== 6.2 Install the package of network-manager. =====
273 273  
445 +Run commands:
274 274  
275 -1. SSH Access for Linux console
447 +(% class="box infomessage" %)
448 +(((
449 + apt update
450 + apt install network-manager
451 +)))
276 276  
277 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
453 +[[image:image-20220507140730-1.png]]
278 278  
279 -Port:         22
280 280  
281 -User Name:      **root**
456 +===== 6.3 Reboot the device. =====
282 282  
283 -Password:         **Randomly generated （found on device’s label ）**
458 +Run command:
284 284  
460 +(% class="box infomessage" %)
461 +(((
462 + reboot
463 +)))
285 285  
286 -After logging in, you will be in the Linux console and can enter commands as shown below.
465 +[[image:image-20220507140814-2.png]]
287 287  
288 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
467 +===== 6.4 Check the wireless type =====
289 289  
469 +Run command:
290 290  
471 +(% class="box infomessage" %)
472 +(((
473 + iw dev
474 +)))
291 291  
476 +[[image:image-20220507140941-3.png]]
292 292  
293 -1. Trouble Shootings
294 -11. How to get a wallet address?
478 +===== 6.5 Connect the WiFi. =====
295 295  
296 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
480 +Run command:
297 297  
482 +(% class="box infomessage" %)
483 +(((
484 + nmtui
485 +)))
298 298  
299 -1.
300 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
487 +[[image:image-20220507140953-4.png]]
301 301  
302 -//User can login the HP0D, able to access other Web Pages except miner page//
303 303  
490 +==== 7. Trouble Shootings ====
304 304  
305 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
492 +===== 7.1 How to get a wallet address? =====
306 306  
494 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
307 307  
308 -1.
309 -11. Onboarding ~-~- Some parameters in miner page show timeout
310 310  
311 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
497 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
312 312  
313 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
499 +(((
500 +User can login the HP0D, able to access other Web Pages except miner page.
501 +)))
314 314  
315 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
503 +(((
504 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
505 +)))
316 316  
317 -//It might relate to the network where might up to 10mins//
318 318  
508 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
319 319  
320 -1.
321 -11. Onboarding – Bad Gaterway
510 +[[image:image-20220506182042-2.png||height="250" width="516"]]
322 322  
323 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
512 +[[image:1651832455372-647.png||height="224" width="520"]]
324 324  
325 -//This is caused by the process leads too long which just need to refresh the page.//
514 +HP0D is establish connection to Helium server and not finished. And you might see above.
326 326  
516 +It might relate to the network where might up to 10mins.
327 327  
328 -1.
329 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
519 +===== 7.4 Onboarding – Bad Gaterway =====
332 332  
333 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
521 +[[image:1651832583790-633.png]]
334 334  
523 +This is caused by the process leads too long which just need to refresh the page.
335 335  
336 -1.
337 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
526 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
340 340  
341 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
528 +[[image:image-20220506182424-3.png]]
342 342  
530 +(((
531 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
532 +)))
343 343  
344 -1.
345 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
535 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
348 348  
349 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
537 +[[image:1651832742262-209.png||height="297" width="365"]]
350 350  
539 +(((
540 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
541 +)))
351 351  
352 -1.
353 -11. Onboarding – MAC address is being refreshed after scan QR Code
354 354  
355 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
356 356  
546 +[[image:1651832811038-780.png||height="462" width="216"]]
357 357  
358 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
548 +(((
549 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
550 +)))
359 359  
360 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
361 361  
553 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
362 362  
555 +(((
556 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
557 +)))
363 363  
559 +(((
560 +If you don’t see MAC address, make sure your mobile has good internet connection.
561 +)))
364 364  
365 -1.
366 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
563 +[[image:1651832880009-473.png]]
367 367  
368 -//This is caused by the server connection delay, which does not affect the normal use.//
369 369  
370 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
566 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
371 371  
568 +This is caused by the server connection delay, which does not affect the normal use.
372 372  
373 -*
374 -*1. Mobile APP crash after scan the QR Code?
375 -* //Make sure you have input the correct Wallet address to generate QR Code.//
376 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 -* //Make sure your mobile app’s relevant permission are enabled.//
378 -* //Known: The Android 11 version may cause this kind of issue.//
570 +[[image:1651832959907-357.png]]
379 379  
380 -1.
381 -11. Why the frequency/region is not the same what I purchased?
382 382  
383 -//Each HP0D is inspected and configured prior to shipping.//
573 +===== 7.10 Mobile APP crash after scan the QR Code? =====
384 384  
385 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
575 +* Make sure you have input the correct Wallet address to generate QR Code.
576 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
577 +* Make sure your mobile app’s relevant permission are enabled.
578 +* Known: The Android 11 version may cause this kind of issue.
386 386  
387 387  
388 -1.
389 -11. Can use the frequency to a region where is not support?
581 +===== 7.11 Why the frequency/region is not the same what I purchased? =====
390 390  
391 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
583 +(((
584 +Each HP0D is inspected and configured prior to shipping.
585 +)))
392 392  
393 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
587 +(((
588 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
589 +)))
394 394  
395 395  
396 -1.
397 -11. Can change the frequency of the HP0D Miner?
592 +===== 7.12 Can use the frequency to a region where is not support? =====
398 398  
399 -//We do not recommend doing this, it may damage your device//
594 +(((
595 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
596 +)))
400 400  
598 +(((
599 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
600 +)))
401 401  
402 402  
603 +===== 7.13 Can change the frequency of the HP0D Miner? =====
403 403  
605 +We do not recommend doing this, it may damage your device
404 404  
405 -1. Supports
406 406  
407 -//If you are experiencing issues and can’t solve, you can send mail to//
608 +==== 8. Supports ====
408 408  
409 -[[//support@dragino.com//>>mailto:support@dragino.com]]
610 +(((
611 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
612 +)))
410 410  
411 -//With your question as detail as possible. We will reply and help you in the shortest.//
614 +(((
615 +With your question as detail as possible. We will reply and help you in the shortest.
616 +)))
412 412  
413 413  
619 +==== 9. Order Info ====
414 414  
415 -
416 -1. Order Info
417 -
418 418  **HP0D-XXX**
419 419  
420 420  **XXX**: Frequency Band
... ... @@ -422,8 +422,9 @@
422 422  * 868: For Bands: EU868,IN865
423 423  * 915: For Bands: US915,AU915,AS923,KR920
424 424  
425 -1. Manufacturer Info
426 426  
629 +==== 10. Manufacturer Info ====
630 +
427 427  **Shenzhen Dragino Technology Development co. LTD**
428 428  
429 429  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -431,7 +431,7 @@
431 431  LongCheng Street, LongGang District ; Shenzhen 518116,China
432 432  
433 433  
434 -1. FCC Warning
638 +==== 11. FCC Warning ====
435 435  
436 436  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
437 437  
... ... @@ -448,4 +448,3 @@
448 448  
449 449  
450 450  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 -
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