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Last modified by Xiaoling on 2024/10/21 15:44
From version 24.1
edited by Xiaoling
on 2022/05/06 14:30
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To version 73.4
edited by Xiaoling
on 2022/05/07 14:47
Change comment: There is no comment for this version

Summary

Details

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Content
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
7 +(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 +)))
9 9  
10 10  
11 -{{toc/}}
12 12  
13 -==== ====
14 14  
15 -==== ====
16 16  
15 +{{toc/}}
16 +
17 +
17 17  ==== 1. Introduction ====
18 18  
19 19  ===== 1.1 What is HP0D =====
20 20  
21 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
22 22  
23 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
24 24  
25 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
26 26  
27 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
28 28  
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
29 29  
62 +
30 30  ===== 1.2 Specifications =====
31 31  
32 -**~ Hardware System:**
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
33 33  
71 +(((
72 +(((
34 34   Linux Part:
74 +)))
75 +)))
35 35  
36 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
37 37  
38 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
39 39  
40 -* 10M/100M RJ45 Ports x 1
41 -* LoRaWAN Wireless
42 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
43 43  
44 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
45 45  
46 -* Work Temperature: -20 ~~ 65°C
47 -* Storage Temperature: -20 ~~ 65°C
48 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
49 49  
50 -
51 51  ===== 1.3 Features =====
52 52  
53 53  * Open-Source Linux system
... ... @@ -65,36 +65,67 @@
65 65  * Include prepaid $40 onboarding cost and $10 location cost.
66 66  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
67 67  
68 -
69 69  ===== 1.4 Label info and login name =====
70 70  
71 71  
72 -(% style="text-align:center" %)
73 -[[image:1651803959860-394.png||height="653" width="490"]]
147 +[[image:1651803959860-394.png||height="500" width="375"]]
74 74  
149 +(((
150 +(((
151 +**Label information:**
152 +)))
153 +)))
75 75  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
76 76  
77 -**~ Label information:**
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
78 78  
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
79 79  
80 -**~ Device host name//~://**//      dragino-xxxxxx//
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
81 81  
82 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
83 83  
84 -**// Miner animal name//**//: xxx-xxx-xxx//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
85 85  
86 -**// Miner address//**//:          112xxxxxx//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
87 87  
88 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
89 89  
90 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
91 -
92 -**~ SN**//:  device serial number.//
93 -
94 -
95 95  ==== 2. Quick Start & Onboarding ====
96 96  
97 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
200 +(((
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
98 98  
99 99  (% class="wikigeneratedid" id="H-2" %)
100 100  (((
... ... @@ -105,278 +105,375 @@
105 105  
106 106  ====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
215 +(((
216 +(((
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
109 109  
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
110 110  
223 +(((
224 +(((
225 +
226 +)))
227 +)))
228 +
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
111 111   called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
112 112  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
113 113   with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
114 114  
247 +(((
248 +(((
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
115 115  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
116 116  
117 - You can use a PC to connect to this Wi-Fi network. The PC will
118 118  
119 - get an IP address 10.130.1.xxx and the HP0D has the default
120 120  
121 - IP 10.130.1.1
122 -
123 -
124 -
125 -(% style="text-align:center" %)
126 -[[image:1651804397792-591.png]]
127 -
128 -
129 -
130 130  ====== 2.1.2 Connect via HP0D hostname ======
131 131  
132 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
259 +(((
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 +)))
133 133  
134 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
263 +Like: __**//http:~/~/dragino-4ba54a//**__
135 135  
136 - Web-UI via HP0D’s hostname.
137 -
138 -
139 - Like: __**//http:~/~/dragino-4ba54a//**__
140 -
141 -
142 -(% style="text-align:center" %)
143 143  [[image:1651804629009-699.png]]
144 144  
145 145  
146 146  ====== 2.1.3 Connect via Ethernet Port ======
147 147  
148 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
270 +(((
271 +(((
272 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
273 +)))
274 +)))
149 149  
276 +(((
277 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
278 +)))
150 150  
151 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
152 -
153 -(% style="text-align:center" %)
154 154  [[image:1651804782523-623.png]]
155 155  
156 156  
157 -
158 158  ===== 2.2 Generate QR Code =====
159 159  
160 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
285 +(((
286 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
287 +)))
161 161  
162 - Note: After onboarding, this wallet will become owner of this hotspot.
289 +(((
290 +Note: After onboarding, this wallet will become owner of this hotspot.
291 +)))
163 163  
164 -(% style="text-align:center" %)
165 -[[image:image-20220506140312-1.png]]
293 +[[image:image-20220506140312-1.png||height="435" width="438"]]
166 166  
167 167  
168 -
169 169  ===== 2.3 Onboarding Hotspot =====
170 170  
171 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
298 +(((
299 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
300 +)))
172 172  
173 - Note: the APP version need to be greater than 3.11.
302 +(((
303 +Note: the APP version need to be greater than 3.11.
174 174  
175 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
305 +
306 +)))
176 176  
177 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
308 +(((
309 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
310 +)))
178 178  
179 - 3. Scan the QR Code you generated in the previous step.
312 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
180 180  
181 181  
182 - 4. Onboarding your device
315 +3. Scan the QR Code you generated in the previous step.
183 183  
184 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
317 +[[image:1651828211026-220.png||height="405" width="191"]]
185 185  
186 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
187 187  
320 +4. Onboarding your device
188 188  
322 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
189 189  
190 190  
325 +5. Check onboarding status
191 191  
192 -
193 -1. Check onboarding status
194 -
195 195  You can check from mobile:
196 196  
197 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
329 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
198 198  
199 199  You can also see the hotspot status in below link:
200 200  
201 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
333 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
202 202  
203 203  Example:
204 204  
205 205  Green Synced means hotspot works normal.
206 206  
207 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
339 +[[image:1651828427715-679.png||height="374" width="635"]]
208 208  
209 209  
342 +===== 2.4 Set the Port Forwarding =====
210 210  
344 +(((
345 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
346 +)))
211 211  
348 +[[image:1651828514449-658.png]]
212 212  
213 -1.
214 -11. Set the Port Forwarding
350 +(((
351 +
352 +)))
215 215  
216 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
217 -
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
219 -
220 -
354 +(((
221 221  Note: Please refer to more detailed Settings
356 +)))
222 222  
358 +(((
223 223  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
360 +)))
224 224  
362 +(((
225 225  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
364 +)))
226 226  
227 227  
367 +==== 3. Check the configuration of HP0D ====
228 228  
369 +===== 3.1 LoRa frequency configuration =====
229 229  
371 +[[image:1651828687205-178.png||height="323" width="657"]]
230 230  
231 -1. Check the configuration of HP0D
232 -11. LoRa frequency configuration
233 233  
234 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
374 +===== 3.2 Check the LoRaWAN serveraddress =====
235 235  
236 -1.
237 -11. Check the LoRaWAN serveraddress.
376 +[[image:1651828703680-156.png||height="349" width="672"]]
238 238  
239 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
240 240  
379 +===== 3.3 Check Miner configuration =====
241 241  
381 +[[image:image-20220506181408-1.png||height="451" width="513"]]
242 242  
383 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
243 243  
244 244  
386 +==== 4. Installation of Antenna ====
245 245  
388 +(((
389 +HP0D use Fiber Glass Antenna.
390 +)))
246 246  
392 +[[image:1651832158606-882.png]]
247 247  
394 +(((
395 +
396 +)))
248 248  
249 -1.
250 -11. Check Miner configuration
398 +(((
399 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
400 +)))
251 251  
252 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
402 +(((
403 +[[image:1651832205608-998.png||height="349" width="198"]]
404 +)))
253 253  
254 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
406 +==== 5. SSH Access for Linux console ====
255 255  
408 +(((
409 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
410 +)))
256 256  
412 +(((
413 +Port:         22
414 +)))
257 257  
416 +(((
417 +User Name:      **root**
418 +)))
258 258  
420 +(((
421 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
422 +)))
259 259  
260 -1. Installation of Antenna
424 +(((
425 +After logging in, you will be in the Linux console and can enter commands as shown below.
426 +)))
261 261  
262 -HP0D use Fiber Glass Antenna.
428 +[[image:1651832284160-991.png]]
263 263  
264 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
265 265  
266 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
431 +==== **6. How to change the Wireless function of HP0D** ====
267 267  
433 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
268 268  
269 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
435 +===== **6.1 Access the Linux console.** =====
270 270  
437 +Follow the previous step of Step 5.
271 271  
272 272  
440 +===== 6.2 Install the package of network-manager. =====
273 273  
442 +Run commands:
274 274  
275 -1. SSH Access for Linux console
444 +(% class="box infomessage" %)
445 +(((
446 + apt update
447 + apt install network-manager
448 +)))
276 276  
277 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
450 +[[image:image-20220507140730-1.png]]
278 278  
279 -Port:         22
280 280  
281 -User Name:      **root**
453 +===== 6.3 Reboot the device. =====
282 282  
283 -Password:         **Randomly generated （found on device’s label ）**
455 +Run command:
284 284  
457 +(% class="box infomessage" %)
458 +(((
459 + reboot
460 +)))
285 285  
286 -After logging in, you will be in the Linux console and can enter commands as shown below.
462 +[[image:image-20220507140814-2.png]]
287 287  
288 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
464 +===== 6.4 Check the wireless type =====
289 289  
466 +Run command:
290 290  
468 +(% class="box infomessage" %)
469 +(((
470 + iw dev
471 +)))
291 291  
473 +[[image:image-20220507140941-3.png]]
292 292  
293 -1. Trouble Shootings
294 -11. How to get a wallet address?
475 +===== 6.5 Connect the WiFi. =====
295 295  
296 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
477 +Run command:
297 297  
479 +(% class="box infomessage" %)
480 +(((
481 + nmtui
482 +)))
298 298  
299 -1.
300 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
484 +[[image:image-20220507140953-4.png]]
301 301  
302 -//User can login the HP0D, able to access other Web Pages except miner page//
303 303  
487 +==== 7. Trouble Shootings ====
304 304  
305 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
489 +===== 7.1 How to get a wallet address? =====
306 306  
491 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
307 307  
308 -1.
309 -11. Onboarding ~-~- Some parameters in miner page show timeout
310 310  
311 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
494 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
312 312  
313 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
496 +(((
497 +User can login the HP0D, able to access other Web Pages except miner page.
498 +)))
314 314  
315 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
500 +(((
501 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
502 +)))
316 316  
317 -//It might relate to the network where might up to 10mins//
318 318  
505 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
319 319  
320 -1.
321 -11. Onboarding – Bad Gaterway
507 +[[image:image-20220506182042-2.png||height="250" width="516"]]
322 322  
323 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
509 +[[image:1651832455372-647.png||height="224" width="520"]]
324 324  
325 -//This is caused by the process leads too long which just need to refresh the page.//
511 +HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
326 326  
327 327  
328 -1.
329 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
514 +===== 7.4 Onboarding – Bad Gaterway =====
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
516 +(% style="text-align:center" %)
517 +[[image:1651832583790-633.png]]
332 332  
333 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
519 + This is caused by the process leads too long which just need to refresh the page.
334 334  
335 335  
336 -1.
337 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
522 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
524 +(% style="text-align:center" %)
525 +[[image:image-20220506182424-3.png]]
340 340  
341 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
527 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
342 342  
529 + device block height is much lower than the current height as the above picture like '1 1', the QR code
343 343  
344 -1.
345 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
531 + generation may fail.
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
348 348  
349 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
534 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
350 350  
536 +(% style="text-align:center" %)
537 +[[image:1651832742262-209.png||height="297" width="365"]]
351 351  
352 -1.
353 -11. Onboarding – MAC address is being refreshed after scan QR Code
539 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
354 354  
355 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
541 + click the button of ‘Clean’ to re-generate the QR Code.
356 356  
357 357  
358 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
359 359  
360 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
546 +(% style="text-align:center" %)
547 +[[image:1651832811038-780.png||height="462" width="216"]]
361 361  
549 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
362 362  
551 + please contact us to help you solve.
363 363  
364 364  
365 -1.
366 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
554 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
367 367  
368 -//This is caused by the server connection delay, which does not affect the normal use.//
556 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
369 369  
370 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
558 + public key/ wallet address to onboarding server. Server will return the match MAC address
371 371  
560 + for this hotspot.
372 372  
373 -*
374 -*1. Mobile APP crash after scan the QR Code?
375 -* //Make sure you have input the correct Wallet address to generate QR Code.//
376 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 -* //Make sure your mobile app’s relevant permission are enabled.//
378 -* //Known: The Android 11 version may cause this kind of issue.//
379 379  
563 + If you don’t see MAC address, make sure your mobile has good internet connection.
564 +
565 +(% style="text-align:center" %)
566 +[[image:1651832880009-473.png]]
567 +
568 +
569 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
570 +
571 + This is caused by the server connection delay, which does not affect the normal use.
572 +
573 +
574 +(% style="text-align:center" %)
575 +[[image:1651832959907-357.png]]
576 +
577 +===== 7.10 Mobile APP crash after scan the QR Code? =====
578 +
579 +* Make sure you have input the correct Wallet address to generate QR Code.
580 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 +* Make sure your mobile app’s relevant permission are enabled.
582 +* Known: The Android 11 version may cause this kind of issue.
583 +
380 380  1.
381 381  11. Why the frequency/region is not the same what I purchased?
382 382  
... ... @@ -448,4 +448,3 @@
448 448  
449 449  
450 450  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 -
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