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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 -
2 -
3 -
4 4  (% style="text-align:center" %)
5 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
6 6  
7 7  
8 -
9 -
5 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
11 11  
12 -[[image:1651802187690-980.png]]
8 +
9 +)))
13 13  
14 -Document Version: 1.1
11 +**Table of Contents：**
15 15  
13 +{{toc/}}
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
16 += **1. Introduction** =
25 25  
18 +== **1.1 What is HP0D** ==
26 26  
20 +(((
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +)))
27 27  
28 -~1. Introduction
24 +(((
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 +)))
29 29  
30 - 1.1 What is HP0D
28 +(((
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 +)))
31 31  
32 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
32 +(((
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 +)))
33 33  
34 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 +== **1.2 Specifications** ==
35 35  
36 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 -
38 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 -
40 -
41 -1.2 Specifications
42 -
43 -**~ Hardware System:**
44 -
38 +**~ Hardware System:**
45 45   Linux Part:
46 46  
47 47  * Raspberry Pi 4
48 48  
49 -**~ Interface:**
43 +**~ Interface:**
50 50  
51 51  * 10M/100M RJ45 Ports x 1
52 52  * LoRaWAN Wireless
53 53  * Power Input: 12V 2A, DC
54 54  
55 -**~ Operating Condition:**
49 +**~ Operating Condition:**
56 56  
57 57  * Work Temperature: -20 ~~ 65°C
58 58  * Storage Temperature: -20 ~~ 65°C
59 59  * Power Input: 12V 2A, DC
60 60  
61 -1.3 Features
55 +== **1.3 Features** ==
62 62  
63 63  * Open-Source Linux system
64 64  * RPi4 with 2G /4G or 8G RAM
... ... @@ -75,386 +75,542 @@
75 75  * Include prepaid $40 onboarding cost and $10 location cost.
76 76  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
77 77  
78 -1.4 Label info and login name
72 +== **1.4 Label info and login name** ==
79 79  
80 80  
81 -(% style="text-align:center" %)
82 -[[image:1651803959860-394.png||height="653" width="490"]]
75 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
77 +===
78 +**1.4.1 Label information:** ===
84 84  
85 85  
86 -**~ Label information:**
81 +**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
82 +**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
83 +**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
84 +**Miner address**:  (% class="mark" %)12xxxxxx(%%)
85 +**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
86 +**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
87 +**SN**:  (% class="mark" %)device serial number.
87 87  
88 88  
89 -**~ Device host name//~://**//      dragino-xxxxxx//
90 += **2. Quick Start & Onboarding** =
90 90  
91 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
92 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
92 92  
93 -**// Miner animal name//**//: xxx-xxx-xxx//
94 94  
95 -**// Miner address//**//:          112xxxxxx//
95 +== **2.1  Connect HP0D Web UI** ==
96 96  
97 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
97 +=== **2.1.1 via HP0D’s Access Point** ===
98 98  
99 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
99 +At the first boot of HP0D, it will auto-generate a Wi-Fi network
100 100  
101 -**~ SN**//:  device serial number.//
102 102  
102 +[[image:1651804327535-321.png||height="325" width="199"]]
103 103  
104 -2. Quick Start & Onboarding
105 105  
106 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
105 +(% class="box infomessage" %)
106 +(((
107 + called  : **//HPD-dragino-xxxxxx//**
108 +)))
107 107  
108 - 2.1  Connect HP0D Web UI
110 +(% class="box infomessage" %)
111 +(((
112 + with password:  **//dragino+dragino//**
113 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
114 +)))
109 109  
110 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 111  
112 - At the first boot of HP0D, it will auto generate a Wi-Fi network
117 +[[image:1651804397792-591.png||height="386" width="733"]]
113 113  
114 114  
115 - called           : **//HPD-dragino-xxxxxx//**
120 +=== **2.1.2 Connect via HP0D hostname** ===
116 116  
117 - with password:  **//dragino+dragino//**
122 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
118 118  
124 + Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
119 119  
120 120  
121 - You can use a PC to connect to this Wi-Fi network. The PC will
127 +[[image:1651804629009-699.png]]
122 122  
123 - get an IP address 10.130.1.xxx and the HP0D has the default
129 +=== **2.1.3 Connect via Ethernet Port** ===
124 124  
125 - IP 10.130.1.1
131 +//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
126 126  
127 127  
128 -(% style="text-align:center" %)
129 -[[image:1651804397792-591.png]]
134 +//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
130 130  
131 131  
137 +[[image:1651804782523-623.png]]
132 132  
133 133  
134 -2.1.2 Connect via HP0D hostname
140 +== **2.2 Generate QR Code** ==
135 135  
136 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 137  
138 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
143 +(((
144 +//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
145 +)))
139 139  
140 - Web-UI via HP0D’s hostname.
147 +(((
148 +//Note: After onboarding, this wallet will become the owner of this hotspot.//
141 141  
150 +
151 +)))
142 142  
143 - Like: __**//http:~/~/dragino-4ba54a//**__
153 +[[image:image-20220506140312-1.png||height="435" width="438"]]
144 144  
145 145  
146 -(% style="text-align:center" %)
147 -[[image:1651804629009-699.png]]
156 +== **2.3 Onboarding Hotspot** ==
148 148  
149 149  
150 -2.1.3 Connect via Ethernet Port
159 +(((
160 +//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
161 +)))
151 151  
152 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
163 +(((
164 +**//Note: the APP version needs to be greater than 3.11.//**
153 153  
166 +
167 +)))
154 154  
155 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
169 +(((
170 +//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
156 156  
157 -(% style="text-align:center" %)
158 -[[image:1651804782523-623.png]]
172 +
173 +)))
159 159  
175 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
160 160  
161 161  
162 -1.
163 -11. Generate QR Code
178 +//**3. **Scan the QR Code you generated in the previous step.//
164 164  
165 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
180 +[[image:1651828211026-220.png||height="405" width="191"]]
166 166  
167 -Note: After onboarding, this wallet will become owner of this hotspot.
168 168  
169 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
183 +(((
184 +//**4. **Onboarding your device//
185 +)))
170 170  
187 +(((
188 +Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
171 171  
190 +
191 +)))
172 172  
193 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
173 173  
174 -1.
175 -11. Onboarding Hotspot
176 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
195 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
177 177  
178 -Note: the APP version need to be greater than 3.11.
179 179  
198 +**5. **//Check onboarding status where you can check from mobile~://
180 180  
181 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
200 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
183 183  
184 -1. Scan the QR Code you generated in the previous step.
185 185  
186 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
203 +//You can also see the hotspot status in the below link~://
187 187  
205 +//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
188 188  
189 -1. Onboarding your device
207 +//Example~://
190 190  
191 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
192 192  
193 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
210 +**//Green Synced means hotspot works normally.//**
194 194  
212 +[[image:1651828427715-679.png||height="374" width="635"]]
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
197 197  
215 +== **2.4 Set the Port Forwarding** ==
198 198  
199 199  
218 +(((
219 +//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
220 +)))
200 200  
201 -1. Check onboarding status
222 +[[image:1651828514449-658.png]]
202 202  
203 -You can check from mobile:
224 +(((
225 +
226 +)))
204 204  
205 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
228 +(((
229 +Note: Please refer to more detailed Settings
230 +)))
206 206  
207 -You can also see the hotspot status in below link:
232 +(((
233 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
234 +)))
208 208  
209 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
236 +(((
237 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
210 210  
211 -Example:
239 +
240 +)))
212 212  
213 -Green Synced means hotspot works normal.
242 += **3. Check the configuration of HP0D** =
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
244 +== **3.1 LoRa frequency configuration** ==
216 216  
217 217  
247 +[[image:1651828687205-178.png||height="323" width="657"]]
218 218  
219 219  
250 +== **3.2 Check the LoRaWAN Server Address** ==
220 220  
221 -1.
222 -11. Set the Port Forwarding
223 223  
224 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
253 +[[image:1651828703680-156.png||height="349" width="672"]]
225 225  
226 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 227  
256 +== **3.3 Check Miner configuration** ==
228 228  
229 -Note: Please refer to more detailed Settings
230 230  
231 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
259 +[[image:image-20220506181408-1.png||height="451" width="513"]]
232 232  
233 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
261 +(((
262 +//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
234 234  
264 +
265 +)))
235 235  
267 += **4. Installation of Antenna** =
236 236  
237 237  
270 +(((
271 +//HP0D uses Fiber Glass Antenna.//
272 +)))
238 238  
239 -1. Check the configuration of HP0D
240 -11. LoRa frequency configuration
274 +[[image:1651832158606-882.png]]
241 241  
242 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
276 +(((
277 +
278 +)))
243 243  
244 -1.
245 -11. Check the LoRaWAN serveraddress.
280 +(((
281 +//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
282 +)))
246 246  
247 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
284 +(((
285 +[[image:1651832205608-998.png||height="349" width="198"]]
248 248  
287 +
288 +)))
249 249  
290 += **5. SSH Access for Linux console** =
250 250  
251 251  
293 +(((
294 +**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
295 +)))
252 252  
297 +(((
298 +//Port:  22//
299 +)))
253 253  
301 +(((
302 +//User Name:      (% style="color:green" %)**root**//
303 +)))
254 254  
305 +(((
306 +//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
255 255  
308 +
309 +)))
256 256  
257 -1.
258 -11. Check Miner configuration
311 +(((
312 +//After logging in, you will be in the Linux console and can enter commands as shown below.//
259 259  
260 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
314 +
315 +)))
261 261  
262 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
317 +[[image:1651832284160-991.png||height="171" width="729"]]
263 263  
264 264  
320 += **6. How to change the Wireless function of HP0D** =
265 265  
322 +//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
266 266  
267 267  
268 -1. Installation of Antenna
325 +== **6.1 Access the Linux console.** ==
269 269  
270 -HP0D use Fiber Glass Antenna.
327 +//Follow the previous step of Step 5.//
271 271  
272 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
273 273  
274 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
330 +== **6.2 Install the package of network-manager** ==
275 275  
276 276  
277 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
333 +//Run commands~://
278 278  
335 +(% class="box infomessage" %)
336 +(((
337 + apt update
338 + apt install network-manager
339 +)))
279 279  
341 +[[image:image-20220507140730-1.png||height="402" width="728"]]
280 280  
281 281  
344 +== **6.3 Reboot the device** ==
282 282  
283 -1. SSH Access for Linux console
284 284  
285 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
347 +//Run command~://
286 286  
287 -Port:         22
349 +(% class="box infomessage" %)
350 +(((
351 + reboot
352 +)))
288 288  
289 -User Name:      **root**
354 +[[image:image-20220507140814-2.png]]
290 290  
291 -Password:         **Randomly generated （found on device’s label ）**
292 292  
357 +== **6.4 Check the wireless type** ==
293 293  
294 -After logging in, you will be in the Linux console and can enter commands as shown below.
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
360 +//Run command~://
297 297  
362 +(% class="box infomessage" %)
363 +(((
364 + iw dev
365 +)))
298 298  
367 +[[image:image-20220507140941-3.png]]
299 299  
300 300  
301 -1. Trouble Shootings
302 -11. How to get a wallet address?
370 +== **6.5 Connect the WiFi** ==
303 303  
304 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
305 305  
373 +//Run command~://
306 306  
307 -1.
308 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
375 +(% class="box infomessage" %)
376 +(((
377 + nmtui
378 +)))
309 309  
310 -//User can login the HP0D, able to access other Web Pages except miner page//
380 +[[image:image-20220507140953-4.png]]
311 311  
312 312  
313 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
383 += **7. Trouble Shootings** =
314 314  
385 +== **7.1 How to get a wallet address?** ==
315 315  
316 -1.
317 -11. Onboarding ~-~- Some parameters in miner page show timeout
318 318  
319 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
388 +**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
320 320  
321 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
322 322  
323 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
391 +== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
324 324  
325 -//It might relate to the network where might up to 10mins//
326 326  
394 +(((
395 +//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
396 +)))
327 327  
328 -1.
329 -11. Onboarding – Bad Gaterway
398 +(((
399 +//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
401 +
402 +)))
332 332  
333 -//This is caused by the process leads too long which just need to refresh the page.//
404 +== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
334 334  
335 335  
336 -1.
337 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
407 +[[image:image-20220506182042-2.png||height="250" width="516"]]
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
409 +[[image:1651832455372-647.png||height="224" width="520"]]
340 340  
341 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
342 342  
412 +**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
343 343  
344 -1.
345 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
414 +**//It might relate to the network which might be up to 10mins.//**
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
348 348  
349 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
417 +== **7.4 Onboarding – Bad Gateway** ==
350 350  
351 351  
352 -1.
353 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
420 +[[image:1651832583790-633.png]]
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
356 356  
357 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
423 +//**This is caused by the process leading too long which just needs to refresh the page.**//
358 358  
359 359  
360 -1.
361 -11. Onboarding – MAC address is being refreshed after scan QR Code
426 +== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
362 362  
363 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
364 364  
429 +[[image:image-20220506182424-3.png]]
365 365  
366 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
367 367  
368 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
432 +(((
433 +//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
369 369  
435 +
436 +)))
370 370  
438 +== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
371 371  
440 +[[image:1651832742262-209.png||height="297" width="365"]]
372 372  
373 -1.
374 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
375 375  
376 -//This is caused by the server connection delay, which does not affect the normal use.//
443 +(((
444 +//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
377 377  
378 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
446 +
447 +)))
379 379  
449 +== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
380 380  
381 -*
382 -*1. Mobile APP crash after scan the QR Code?
383 -* //Make sure you have input the correct Wallet address to generate QR Code.//
384 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 -* //Make sure your mobile app’s relevant permission are enabled.//
386 -* //Known: The Android 11 version may cause this kind of issue.//
387 387  
388 -1.
389 -11. Why the frequency/region is not the same what I purchased?
452 +[[image:1651832811038-780.png||height="462" width="216"]]
390 390  
391 -//Each HP0D is inspected and configured prior to shipping.//
392 392  
393 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
455 +(((
456 +//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
394 394  
458 +
459 +)))
395 395  
396 -1.
397 -11. Can use the frequency to a region where is not support?
461 +== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
398 398  
399 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
400 400  
464 +(((
465 +//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
466 +
467 +
468 +)))
469 +
470 +(((
471 +//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
472 +)))
473 +
474 +[[image:1651832880009-473.png]]
475 +
476 +
477 +== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
478 +
479 +
480 +**//This is caused by the server connection delay, which does not affect the regular use.//**
481 +
482 +[[image:1651832959907-357.png]]
483 +
484 +
485 +== **7.10 Mobile APP crash after scanning the QR Code?** ==
486 +
487 +
488 +* //**Make sure you have input the correct Wallet address to generate QR Code.**//
489 +* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
490 +* //**Make sure your mobile app’s relevant permission is enabled.**//
491 +* //**Known: The Android 11 version may cause this kind of issue.**//
492 +
493 +== **7.11 Why the frequency/region is not the same as what I purchased?** ==
494 +
495 +
496 +(((
497 +//**Each HP0D is inspected and configured prior to shipping.**//
498 +)))
499 +
500 +(((
501 +//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
502 +
503 +
504 +)))
505 +
506 +== **7.12 Can use the frequency to a region where is no support?** ==
507 +
508 +
509 +(((
510 +//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
511 +)))
512 +
513 +(((
401 401  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
402 402  
516 +
517 +)))
403 403  
404 -1.
405 -11. Can change the frequency of the HP0D Miner?
519 +== **7.13 Can change the frequency of the HP0D Miner?** ==
406 406  
521 +
407 407  //We do not recommend doing this, it may damage your device//
408 408  
409 409  
525 += **8. OTA Version Info** =
410 410  
527 +== **When does the OTA update happen?** ==
411 411  
412 412  
413 -1. Supports
530 +**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
414 414  
415 -//If you are experiencing issues and can’t solve, you can send mail to//
532 +== **# 2022/05/14** ==
416 416  
417 -[[//support@dragino.com//>>mailto:support@dragino.com]]
418 418  
419 -//With your question as detail as possible. We will reply and help you in the shortest.//
535 +1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
536 +1. //Add postinst after auto-update//
537 +1. //Add Miner version mark.//
538 +1. //Add fast sync if miner GAP is large//
420 420  
540 += **9. Supports** =
421 421  
542 +(((
543 +**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
544 +)))
422 422  
546 +(((
547 +**//With your question as detailed as possible. We will reply and help you in the shortest.//**
423 423  
424 -1. Order Info
549 +
550 +)))
425 425  
426 -**HP0D-XXX**
552 += **10. Order Info** =
427 427  
428 -**XXX**: Frequency Band
554 +(% style="color:#0000ff" %)**HP0D-XXX**
429 429  
430 -* 868: For Bands: EU868,IN865
431 -* 915: For Bands: US915,AU915,AS923,KR920
556 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
432 432  
433 -1. Manufacturer Info
558 +* **AS923**: LoRaWAN AS923 band
559 +* **AU915**: LoRaWAN AU915 band
560 +* **EU868**: LoRaWAN EU868 band
561 +* **KR920**: LoRaWAN KR920 band
562 +* **US915**: LoRaWAN US915 band
563 +* **IN865**: LoRaWAN IN865 band
434 434  
565 += **11. Manufacturer Info** =
566 +
567 +(((
435 435  **Shenzhen Dragino Technology Development co. LTD**
569 +)))
436 436  
571 +(((
437 437  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
573 +)))
438 438  
439 -LongCheng Street, LongGang District ; Shenzhen 518116,China
575 +(((
576 +Longcheng Street, LongGang District; Shenzhen 518116, China
440 440  
441 441  
442 -1. FCC Warning
579 +
580 +)))
443 443  
582 += 12. FCC Warning =
583 +
584 +(((
444 444  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
586 +)))
445 445  
588 +(((
446 446  ~-~- Reorient or relocate the receiving antenna.
590 +)))
447 447  
592 +(((
448 448  ~-~- Increase the separation between the equipment and receiver.
594 +)))
449 449  
596 +(((
450 450  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
598 +)))
451 451  
600 +(((
452 452  ~-~- Consult the dealer or an experienced radio/TV technician for help.
602 +)))
453 453  
454 -
604 +(((
455 455  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
606 +)))
456 456  
457 -
608 +(((
458 458  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 -
460 -
610 +)))
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