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Summary

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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
15 +{{toc/}}
25 25  
26 26  
18 +==== 1. Introduction ====
27 27  
28 -~1. Introduction
20 +===== 1.1 What is HP0D =====
29 29  
30 - 1.1 What is HP0D
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
31 31  
32 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
33 33  
34 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
35 35  
36 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
37 37  
38 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
39 39  
40 40  
41 -1.2 Specifications
63 +===== 1.2 Specifications =====
42 42  
43 -**~ Hardware System:**
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
44 44  
71 +(((
72 +(((
45 45   Linux Part:
74 +)))
75 +)))
46 46  
47 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
48 48  
49 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
50 50  
51 -* 10M/100M RJ45 Ports x 1
52 -* LoRaWAN Wireless
53 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
54 54  
55 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
56 56  
57 -* Work Temperature: -20 ~~ 65°C
58 -* Storage Temperature: -20 ~~ 65°C
59 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
60 60  
61 -1.3 Features
127 +===== 1.3 Features =====
62 62  
63 63  * Open-Source Linux system
64 64  * RPi4 with 2G /4G or 8G RAM
... ... @@ -75,69 +75,152 @@
75 75  * Include prepaid $40 onboarding cost and $10 location cost.
76 76  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
77 77  
78 -1.4 Label info and login name
144 +===== 1.4 Label info and login name =====
79 79  
80 80  
81 -(% style="text-align:center" %)
82 -[[image:1651803959860-394.png||height="653" width="490"]]
147 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 84  
85 85  
151 +(((
152 +(((
86 86  **~ Label information:**
154 +)))
155 +)))
87 87  
157 +(((
158 +(((
159 +
160 +)))
161 +)))
88 88  
89 -**~ Device host name//~://**//      dragino-xxxxxx//
163 +(((
164 +(((
165 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
166 +)))
167 +)))
90 90  
91 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
169 +(((
170 +(((
171 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
172 +)))
173 +)))
92 92  
93 -**// Miner animal name//**//: xxx-xxx-xxx//
175 +(((
176 +(((
177 +**~ Miner animal name**: xxx-xxx-xxx
178 +)))
179 +)))
94 94  
95 -**// Miner address//**//:          112xxxxxx//
181 +(((
182 +(((
183 +**~ Miner address**:          112xxxxxx
184 +)))
185 +)))
96 96  
97 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
187 +(((
188 +(((
189 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
190 +)))
191 +)))
98 98  
99 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
193 +(((
194 +(((
195 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
196 +)))
197 +)))
100 100  
101 -**~ SN**//:  device serial number.//
199 +(((
200 +(((
201 +**~ SN**:  device serial number.
202 +)))
203 +)))
102 102  
103 103  
104 -2. Quick Start & Onboarding
206 +==== 2. Quick Start & Onboarding ====
105 105  
106 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
208 +(((
209 +(((
210 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
211 +)))
212 +)))
107 107  
108 - 2.1  Connect HP0D Web UI
214 +(% class="wikigeneratedid" id="H-2" %)
215 +(((
216 +
217 +)))
109 109  
110 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
219 +===== 2.1  Connect HP0D Web UI =====
111 111  
112 - At the first boot of HP0D, it will auto generate a Wi-Fi network
221 +====== 2.1.1 via HP0D’s Access Point. ======
113 113  
223 +(((
224 +(((
225 + At the first boot of HP0D, it will auto generate a Wi-Fi network
114 114  
227 +[[image:1651804327535-321.png||height="325" width="199"]]
228 +)))
229 +)))
230 +
231 +(((
232 +(((
233 +
234 +)))
235 +)))
236 +
237 +(((
238 +(((
239 +(% class="box infomessage" %)
240 +(((
115 115   called           : **//HPD-dragino-xxxxxx//**
242 +)))
243 +)))
244 +)))
116 116  
246 +(((
247 +(((
248 +(% class="box infomessage" %)
249 +(((
117 117   with password:  **//dragino+dragino//**
251 +)))
252 +)))
253 +)))
118 118  
255 +(((
256 +(((
257 +
258 +)))
259 +)))
119 119  
261 +(((
262 +(((
263 +
264 +)))
265 +)))
120 120  
121 - You can use a PC to connect to this Wi-Fi network. The PC will
267 +(((
268 +(((
269 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
270 +)))
271 +)))
122 122  
123 - get an IP address 10.130.1.xxx and the HP0D has the default
273 +[[image:1651804397792-591.png||height="402" width="763"]]
124 124  
125 - IP 10.130.1.1
126 126  
127 127  
128 -(% style="text-align:center" %)
129 -[[image:1651804397792-591.png]]
277 +====== 2.1.2 Connect via HP0D hostname ======
130 130  
131 -
132 -
133 -
134 -2.1.2 Connect via HP0D hostname
135 -
279 +(((
136 136   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
281 +)))
137 137  
283 +(((
138 138   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
285 +)))
139 139  
287 +(((
140 140   Web-UI via HP0D’s hostname.
289 +)))
141 141  
142 142  
143 143   Like: __**//http:~/~/dragino-4ba54a//**__
... ... @@ -147,244 +147,387 @@
147 147  [[image:1651804629009-699.png]]
148 148  
149 149  
150 -2.1.3 Connect via Ethernet Port
299 +====== 2.1.3 Connect via Ethernet Port ======
151 151  
152 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
301 +(((
302 +(((
303 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
304 +)))
305 +)))
153 153  
307 +(((
308 +(((
309 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
310 +)))
311 +)))
154 154  
155 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
313 +(((
314 +
315 +)))
156 156  
317 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
318 +
319 + or SSH access of HP0D.
320 +
157 157  (% style="text-align:center" %)
158 158  [[image:1651804782523-623.png]]
159 159  
160 160  
161 161  
162 -1.
163 -11. Generate QR Code
326 +===== 2.2 Generate QR Code =====
164 164  
165 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
328 +(((
329 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
330 +)))
166 166  
167 -Note: After onboarding, this wallet will become owner of this hotspot.
332 +(((
333 + Note: After onboarding, this wallet will become owner of this hotspot.
334 +)))
168 168  
169 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
336 +(% style="text-align:center" %)
337 +[[image:image-20220506140312-1.png||height="435" width="438"]]
170 170  
171 171  
340 +===== 2.3 Onboarding Hotspot =====
172 172  
342 +(((
343 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
344 +)))
173 173  
174 -1.
175 -11. Onboarding Hotspot
176 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
346 +(((
347 + Note: the APP version need to be greater than 3.11.
348 +)))
177 177  
178 -Note: the APP version need to be greater than 3.11.
350 +(((
351 +
352 +)))
179 179  
354 +(((
355 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
356 +)))
180 180  
181 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
358 +(((
359 + the ‘DRAGINO Miner HP0D’
360 +)))
183 183  
184 -1. Scan the QR Code you generated in the previous step.
362 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
185 185  
186 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
364 + 3. Scan the QR Code you generated in the previous step.
187 187  
366 +(% style="text-align:center" %)
367 +[[image:1651828211026-220.png||height="405" width="191"]]
188 188  
189 -1. Onboarding your device
369 + 4. Onboarding your device
190 190  
191 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
371 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
192 192  
193 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
373 + mobile to onboarding server might have issue.
194 194  
375 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
377 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
197 197  
198 198  
380 +5. Check onboarding status
199 199  
382 + You can check from mobile:
200 200  
201 -1. Check onboarding status
384 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
202 202  
203 -You can check from mobile:
386 + You can also see the hotspot status in below link:
204 204  
205 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
388 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
206 206  
207 -You can also see the hotspot status in below link:
390 + Example:
208 208  
209 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
392 + Green Synced means hotspot works normal.
210 210  
211 -Example:
394 +(% style="text-align:center" %)
395 +[[image:1651828427715-679.png||height="374" width="635"]]
212 212  
213 -Green Synced means hotspot works normal.
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
398 +===== 2.4 Set the Port Forwarding =====
216 216  
400 +(((
401 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
402 +)))
217 217  
404 +(((
405 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
406 +)))
218 218  
408 +(((
409 + you may have.
410 +)))
219 219  
412 +(% style="text-align:center" %)
413 +[[image:1651828514449-658.png]]
220 220  
221 -1.
222 -11. Set the Port Forwarding
415 +(((
416 +
417 +)))
223 223  
224 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
419 +(((
420 + Note: Please refer to more detailed Settings
421 +)))
225 225  
226 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
423 +(((
424 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
425 +)))
227 227  
427 +(((
428 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
429 +)))
228 228  
229 -Note: Please refer to more detailed Settings
230 230  
231 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
432 +==== 3. Check the configuration of HP0D ====
232 232  
233 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
434 +===== 3.1 LoRa frequency configuration =====
234 234  
436 +(% style="text-align:center" %)
437 +[[image:1651828687205-178.png||height="323" width="657"]]
235 235  
236 236  
237 237  
441 +===== 3.2 Check the LoRaWAN serveraddress =====
238 238  
239 -1. Check the configuration of HP0D
240 -11. LoRa frequency configuration
241 241  
242 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
444 +(% style="text-align:center" %)
445 +[[image:1651828703680-156.png||height="349" width="672"]]
243 243  
244 -1.
245 -11. Check the LoRaWAN serveraddress.
246 246  
247 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
448 +===== 3.3 Check Miner configuration =====
248 248  
450 +(% style="text-align:center" %)
451 +[[image:image-20220506181408-1.png||height="451" width="513"]]
249 249  
453 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
250 250  
455 +**~ button of Update, and then wait 10mins to check here,**
251 251  
252 252  
458 +==== 4. Installation of Antenna ====
253 253  
460 +(((
461 + HP0D use Fiber Glass Antenna.
462 +)))
254 254  
464 +(% style="text-align:center" %)
465 +[[image:1651832158606-882.png]]
255 255  
467 +(((
468 +
469 +)))
256 256  
257 -1.
258 -11. Check Miner configuration
471 +(((
472 +
473 +)))
259 259  
260 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
475 +(((
476 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
477 +)))
261 261  
262 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
479 +(((
480 + to antenna and install as below:
481 +)))
263 263  
483 +(((
484 +(% style="text-align:center" %)
485 +[[image:1651832205608-998.png||height="349" width="198"]]
486 +)))
264 264  
488 +==== 5. SSH Access for Linux console ====
265 265  
490 +(((
491 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
492 +)))
266 266  
494 +(((
495 + Port:         22
496 +)))
267 267  
268 -1. Installation of Antenna
498 +(((
499 + User Name:      **root**
500 +)))
269 269  
270 -HP0D use Fiber Glass Antenna.
502 +(((
503 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
504 +)))
271 271  
272 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
506 +(((
507 +
508 +)))
273 273  
274 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
510 +(((
511 + After logging in, you will be in the Linux console and can enter commands as shown below.
512 +)))
275 275  
514 +(% style="text-align:center" %)
515 +[[image:1651832284160-991.png]]
276 276  
277 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
278 278  
518 +==== **6. How to change the Wireless function of HP0D** ====
279 279  
520 + // The wireless function is configured as AP by default and the web page does not support configuration, //
280 280  
522 +// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
281 281  
524 +===== **6.1 Access the Linux console.** =====
282 282  
283 -1. SSH Access for Linux console
526 + Follow the previous step of Step 5.
284 284  
285 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
286 286  
287 -Port:         22
529 +===== 6.2 Install the package of network-manager. =====
288 288  
289 -User Name:      **root**
531 + Run commands:
290 290  
291 -Password:         **Randomly generated （found on device’s label ）**
533 +(% class="box infomessage" %)
534 +(((
535 + apt update
536 + apt install network-manager
537 +)))
292 292  
539 +[[image:image-20220507140730-1.png]]
293 293  
294 -After logging in, you will be in the Linux console and can enter commands as shown below.
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
297 297  
543 +===== 6.3 Reboot the device. =====
298 298  
545 + Run command:
299 299  
547 +(% class="box infomessage" %)
548 +(((
549 + reboot
550 +)))
300 300  
301 -1. Trouble Shootings
302 -11. How to get a wallet address?
552 +[[image:image-20220507140814-2.png]]
303 303  
304 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
554 +===== 6.4 Check the wireless type =====
305 305  
556 + Run command:
306 306  
307 -1.
308 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
558 +(% class="box infomessage" %)
559 +(((
560 + iw dev
561 +)))
309 309  
310 -//User can login the HP0D, able to access other Web Pages except miner page//
563 +[[image:image-20220507140941-3.png]]
311 311  
565 +===== 6.5 Connect the WiFi. =====
312 312  
313 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
567 + Run command:
314 314  
569 +(% class="box infomessage" %)
570 +(((
571 + nmtui
572 +)))
315 315  
316 -1.
317 -11. Onboarding ~-~- Some parameters in miner page show timeout
574 +[[image:image-20220507140953-4.png]]
318 318  
319 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
320 320  
321 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
322 322  
323 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
578 +==== 7. Trouble Shootings ====
324 324  
325 -//It might relate to the network where might up to 10mins//
580 +===== 7.1 How to get a wallet address? =====
326 326  
582 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
327 327  
328 -1.
329 -11. Onboarding – Bad Gaterway
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
585 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
332 332  
333 -//This is caused by the process leads too long which just need to refresh the page.//
587 +(((
588 + User can login the HP0D, able to access other Web Pages except miner page
589 +)))
334 334  
591 +(((
592 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
593 +)))
335 335  
336 -1.
337 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
596 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
340 340  
341 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
598 +(% style="text-align:center" %)
599 +[[image:image-20220506182042-2.png||height="250" width="516"]]
342 342  
601 +(% style="text-align:center" %)
602 +[[image:1651832455372-647.png||height="224" width="520"]]
343 343  
344 -1.
345 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
605 + HP0D is establish connection to Helium server and not finished. And you might see above.
348 348  
349 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
607 + It might relate to the network where might up to 10mins
350 350  
351 351  
352 -1.
353 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
610 +===== 7.4 Onboarding – Bad Gaterway =====
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
612 +(% style="text-align:center" %)
613 +[[image:1651832583790-633.png]]
356 356  
357 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
615 + This is caused by the process leads too long which just need to refresh the page.
358 358  
359 359  
360 -1.
361 -11. Onboarding – MAC address is being refreshed after scan QR Code
618 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
362 362  
363 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
620 +(% style="text-align:center" %)
621 +[[image:image-20220506182424-3.png]]
364 364  
623 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
365 365  
366 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
625 + device block height is much lower than the current height as the above picture like '1 1', the QR code
367 367  
368 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
627 + generation may fail.
369 369  
370 370  
630 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
371 371  
632 +(% style="text-align:center" %)
633 +[[image:1651832742262-209.png||height="297" width="365"]]
372 372  
373 -1.
374 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
635 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
375 375  
376 -//This is caused by the server connection delay, which does not affect the normal use.//
637 + click the button of ‘Clean’ to re-generate the QR Code.
377 377  
378 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
379 379  
640 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
380 380  
381 -*
382 -*1. Mobile APP crash after scan the QR Code?
383 -* //Make sure you have input the correct Wallet address to generate QR Code.//
384 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 -* //Make sure your mobile app’s relevant permission are enabled.//
386 -* //Known: The Android 11 version may cause this kind of issue.//
642 +(% style="text-align:center" %)
643 +[[image:1651832811038-780.png||height="462" width="216"]]
387 387  
645 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
646 +
647 + please contact us to help you solve.
648 +
649 +
650 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
651 +
652 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
653 +
654 + public key/ wallet address to onboarding server. Server will return the match MAC address
655 +
656 + for this hotspot.
657 +
658 +
659 + If you don’t see MAC address, make sure your mobile has good internet connection.
660 +
661 +(% style="text-align:center" %)
662 +[[image:1651832880009-473.png]]
663 +
664 +
665 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
666 +
667 + This is caused by the server connection delay, which does not affect the normal use.
668 +
669 +
670 +(% style="text-align:center" %)
671 +[[image:1651832959907-357.png]]
672 +
673 +===== 7.10 Mobile APP crash after scan the QR Code? =====
674 +
675 +* Make sure you have input the correct Wallet address to generate QR Code.
676 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
677 +* Make sure your mobile app’s relevant permission are enabled.
678 +* Known: The Android 11 version may cause this kind of issue.
679 +
388 388  1.
389 389  11. Why the frequency/region is not the same what I purchased?
390 390  
... ... @@ -456,5 +456,3 @@
456 456  
457 457  
458 458  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 -
460 -
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