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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
14 +{{toc/}}
24 24  
25 25  
17 += 1. Introduction =
26 26  
19 +== 1.1 What is HP0D ==
27 27  
28 -~1. Introduction
21 +(((
22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 +)))
29 29  
30 - 1.1 What is HP0D
25 +(((
26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 +)))
31 31  
32 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
29 +(((
30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 +)))
33 33  
34 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
33 +(((
34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 +)))
35 35  
36 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +== 1.2 Specifications ==
37 37  
38 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 -
40 -
41 -1.2 Specifications
42 -
43 -**~ Hardware System:**
44 -
39 +**~ Hardware System:**
45 45   Linux Part:
46 46  
47 47  * Raspberry Pi 4
48 48  
49 -**~ Interface:**
44 +**~ Interface:**
50 50  
51 51  * 10M/100M RJ45 Ports x 1
52 52  * LoRaWAN Wireless
53 53  * Power Input: 12V 2A, DC
54 54  
55 -**~ Operating Condition:**
50 +**~ Operating Condition:**
56 56  
57 57  * Work Temperature: -20 ~~ 65°C
58 58  * Storage Temperature: -20 ~~ 65°C
59 59  * Power Input: 12V 2A, DC
60 60  
61 -1.3 Features
56 +== 1.3 Features ==
62 62  
63 63  * Open-Source Linux system
64 64  * RPi4 with 2G /4G or 8G RAM
... ... @@ -75,354 +75,372 @@
75 75  * Include prepaid $40 onboarding cost and $10 location cost.
76 76  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
77 77  
78 -1.4 Label info and login name
73 +== 1.4 Label info and login name ==
79 79  
75 +[[image:1651803959860-394.png||height="500" width="375"]]
76 +**Label information:**
77 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 +**Miner animal name**: xxx-xxx-xxx
80 +**Miner address**:       112xxxxxx
81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 +**SN**:  device serial number.
80 80  
81 -(% style="text-align:center" %)
82 -[[image:1651803959860-394.png||height="653" width="490"]]
85 += 2. Quick Start & Onboarding =
83 83  
87 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
84 84  
89 +== 2.1  Connect HP0D Web UI ==
85 85  
86 -**~ Label information:**
91 +=== 2.1.1 via HP0D’s Access Point ===
87 87  
93 +At the first boot of HP0D, it will auto generate a Wi-Fi network
88 88  
89 -**~ Device host name//~://**//      dragino-xxxxxx//
95 +[[image:1651804327535-321.png||height="325" width="199"]]
90 90  
91 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
97 +(% class="box infomessage" %)
98 + called           : **//HPD-dragino-xxxxxx//**
92 92  
93 -**// Miner animal name//**//: xxx-xxx-xxx//
100 +(% class="box infomessage" %)
101 + with password:  **//dragino+dragino//**
102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
94 94  
95 -**// Miner address//**//:          112xxxxxx//
104 +[[image:1651804397792-591.png||height="386" width="733"]]
96 96  
97 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
98 98  
99 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
107 +=== 2.1.2 Connect via HP0D hostname ===
100 100  
101 -**~ SN**//:  device serial number.//
109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
102 102  
111 +Like: __**//http:~/~/dragino-4ba54a//**__
103 103  
104 -2. Quick Start & Onboarding
105 -
106 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
107 -
108 - 2.1  Connect HP0D Web UI
109 -
110 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 -
112 - At the first boot of HP0D, it will auto generate a Wi-Fi network
113 -
114 -
115 - called           : **//HPD-dragino-xxxxxx//**
116 -
117 - with password:  **//dragino+dragino//**
118 -
119 -
120 -
121 - You can use a PC to connect to this Wi-Fi network. The PC will
122 -
123 - get an IP address 10.130.1.xxx and the HP0D has the default
124 -
125 - IP 10.130.1.1
126 -
127 -
128 -(% style="text-align:center" %)
129 -[[image:1651804397792-591.png]]
130 -
131 -
132 -
133 -
134 -2.1.2 Connect via HP0D hostname
135 -
136 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 -
138 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 -
140 - Web-UI via HP0D’s hostname.
141 -
142 -
143 - Like: __**//http:~/~/dragino-4ba54a//**__
144 -
145 -
146 -(% style="text-align:center" %)
147 147  [[image:1651804629009-699.png]]
148 148  
115 +=== 2.1.3 Connect via Ethernet Port ===
149 149  
150 -2.1.3 Connect via Ethernet Port
151 -
152 152  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
153 -
154 -
155 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 -
157 -(% style="text-align:center" %)
118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
158 158  [[image:1651804782523-623.png]]
159 159  
121 +== 2.2 Generate QR Code ==
160 160  
161 -
162 -1.
163 -11. Generate QR Code
164 -
123 +(((
165 165  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
125 +)))
166 166  
127 +(((
167 167  Note: After onboarding, this wallet will become owner of this hotspot.
129 +)))
168 168  
169 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
131 +[[image:image-20220506140312-1.png||height="435" width="438"]]
170 170  
171 171  
134 +== 2.3 Onboarding Hotspot ==
172 172  
136 +(((
137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
138 +)))
173 173  
174 -1.
175 -11. Onboarding Hotspot
176 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 -
140 +(((
178 178  Note: the APP version need to be greater than 3.11.
142 +)))
179 179  
144 +(((
145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
146 +)))
180 180  
181 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
183 183  
184 -1. Scan the QR Code you generated in the previous step.
150 +3. Scan the QR Code you generated in the previous step.
185 185  
186 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
152 +[[image:1651828211026-220.png||height="405" width="191"]]
187 187  
154 +(((
155 +4. Onboarding your device
156 +)))
188 188  
189 -1. Onboarding your device
158 +(((
159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
160 +)))
190 190  
191 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
192 192  
193 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
194 194  
166 +5. Check onboarding status
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
197 -
198 -
199 -
200 -
201 -1. Check onboarding status
202 -
203 203  You can check from mobile:
204 204  
205 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
206 206  
207 207  You can also see the hotspot status in below link:
208 208  
209 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
210 210  
211 211  Example:
212 212  
213 213  Green Synced means hotspot works normal.
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
180 +[[image:1651828427715-679.png||height="374" width="635"]]
216 216  
217 217  
183 +== 2.4 Set the Port Forwarding ==
218 218  
185 +(((
186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
187 +)))
219 219  
189 +[[image:1651828514449-658.png]]
220 220  
221 -1.
222 -11. Set the Port Forwarding
191 +(((
192 +
193 +)))
223 223  
224 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 -
226 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 -
228 -
195 +(((
229 229  Note: Please refer to more detailed Settings
197 +)))
230 230  
199 +(((
231 231  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
201 +)))
232 232  
203 +(((
233 233  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
205 +)))
234 234  
207 += 3. Check the configuration of HP0D =
235 235  
209 +== 3.1 LoRa frequency configuration ==
236 236  
211 +[[image:1651828687205-178.png||height="323" width="657"]]
237 237  
213 +== 3.2 Check the LoRaWAN serveraddress ==
238 238  
239 -1. Check the configuration of HP0D
240 -11. LoRa frequency configuration
215 +[[image:1651828703680-156.png||height="349" width="672"]]
241 241  
242 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
217 +== 3.3 Check Miner configuration ==
243 243  
244 -1.
245 -11. Check the LoRaWAN serveraddress.
219 +[[image:image-20220506181408-1.png||height="451" width="513"]]
246 246  
247 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
221 +(((
222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
223 +)))
248 248  
225 += 4. Installation of Antenna =
249 249  
250 -
251 -
252 -
253 -
254 -
255 -
256 -
257 -1.
258 -11. Check Miner configuration
259 -
260 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
261 -
262 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
263 -
264 -
265 -
266 -
267 -
268 -1. Installation of Antenna
269 -
227 +(((
270 270  HP0D use Fiber Glass Antenna.
229 +)))
271 271  
272 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
231 +[[image:1651832158606-882.png]]
273 273  
233 +(((
234 +
235 +)))
236 +
237 +(((
274 274  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
239 +)))
275 275  
241 +(((
242 +[[image:1651832205608-998.png||height="349" width="198"]]
243 +)))
276 276  
277 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
245 += 5. SSH Access for Linux console =
278 278  
279 -
280 -
281 -
282 -
283 -1. SSH Access for Linux console
284 -
247 +(((
285 285  IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
249 +)))
286 286  
251 +(((
287 287  Port:         22
253 +)))
288 288  
255 +(((
289 289  User Name:      **root**
257 +)))
290 290  
291 -Password:         **Randomly generated （found on device’s label ）**
259 +(((
260 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
261 +)))
292 292  
293 -
263 +(((
294 294  After logging in, you will be in the Linux console and can enter commands as shown below.
265 +)))
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
267 +[[image:1651832284160-991.png||height="171" width="729"]]
297 297  
269 += **6. How to change the Wireless function of HP0D** =
298 298  
271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
299 299  
273 +== **6.1 Access the Linux console.** ==
300 300  
301 -1. Trouble Shootings
302 -11. How to get a wallet address?
275 +Follow the previous step of Step 5.
303 303  
304 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
277 +== 6.2 Install the package of network-manager ==
305 305  
279 +Run commands:
306 306  
307 -1.
308 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
281 +(% class="box infomessage" %)
282 +(((
283 + apt update
284 + apt install network-manager
285 +)))
309 309  
310 -//User can login the HP0D, able to access other Web Pages except miner page//
287 +[[image:image-20220507140730-1.png||height="402" width="728"]]
311 311  
289 +== 6.3 Reboot the device ==
312 312  
313 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
291 +Run command:
314 314  
293 +(% class="box infomessage" %)
294 +(((
295 + reboot
296 +)))
315 315  
316 -1.
317 -11. Onboarding ~-~- Some parameters in miner page show timeout
298 +[[image:image-20220507140814-2.png]]
318 318  
319 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
300 +== 6.4 Check the wireless type ==
320 320  
321 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
302 +Run command:
322 322  
323 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
304 +(% class="box infomessage" %)
305 +(((
306 + iw dev
307 +)))
324 324  
325 -//It might relate to the network where might up to 10mins//
309 +[[image:image-20220507140941-3.png]]
326 326  
311 +== 6.5 Connect the WiFi ==
327 327  
328 -1.
329 -11. Onboarding – Bad Gaterway
313 +Run command:
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
315 +(% class="box infomessage" %)
316 +(((
317 + nmtui
318 +)))
332 332  
333 -//This is caused by the process leads too long which just need to refresh the page.//
320 +[[image:image-20220507140953-4.png]]
334 334  
322 += 7. Trouble Shootings =
335 335  
336 -1.
337 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
324 +== 7.1 How to get a wallet address? ==
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
340 340  
341 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
342 342  
330 +(((
331 +User can login the HP0D, able to access other Web Pages except miner page.
332 +)))
343 343  
344 -1.
345 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
334 +(((
335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
336 +)))
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
348 348  
349 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
340 +[[image:image-20220506182042-2.png||height="250" width="516"]]
350 350  
342 +[[image:1651832455372-647.png||height="224" width="520"]]
351 351  
352 -1.
353 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
344 +HP0D is establish connection to Helium server and not finished. And you might see above.
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
346 +It might relate to the network where might up to 10mins.
356 356  
357 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
348 +== 7.4 Onboarding – Bad Gaterway ==
358 358  
350 +[[image:1651832583790-633.png]]
359 359  
360 -1.
361 -11. Onboarding – MAC address is being refreshed after scan QR Code
352 +This is caused by the process leads too long which just need to refresh the page.
362 362  
363 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
364 364  
356 +[[image:image-20220506182424-3.png]]
365 365  
366 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
358 +(((
359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
360 +)))
367 367  
368 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
369 369  
364 +[[image:1651832742262-209.png||height="297" width="365"]]
370 370  
366 +(((
367 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
368 +)))
371 371  
370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
372 372  
373 -1.
374 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
372 +[[image:1651832811038-780.png||height="462" width="216"]]
375 375  
376 -//This is caused by the server connection delay, which does not affect the normal use.//
374 +(((
375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
376 +)))
377 377  
378 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
379 379  
380 +(((
381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
382 +)))
380 380  
381 -*
382 -*1. Mobile APP crash after scan the QR Code?
383 -* //Make sure you have input the correct Wallet address to generate QR Code.//
384 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 -* //Make sure your mobile app’s relevant permission are enabled.//
386 -* //Known: The Android 11 version may cause this kind of issue.//
384 +(((
385 +If you don’t see MAC address, make sure your mobile has good internet connection.
386 +)))
387 387  
388 -1.
389 -11. Why the frequency/region is not the same what I purchased?
388 +[[image:1651832880009-473.png]]
390 390  
391 -//Each HP0D is inspected and configured prior to shipping.//
390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
392 392  
393 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
392 +This is caused by the server connection delay, which does not affect the normal use.
394 394  
394 +[[image:1651832959907-357.png]]
395 395  
396 -1.
397 -11. Can use the frequency to a region where is not support?
396 +== 7.10 Mobile APP crash after scan the QR Code? ==
398 398  
399 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
398 +* Make sure you have input the correct Wallet address to generate QR Code.
399 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
400 +* Make sure your mobile app’s relevant permission are enabled.
401 +* Known: The Android 11 version may cause this kind of issue.
400 400  
401 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
403 +== 7.11 Why the frequency/region is not the same what I purchased? ==
402 402  
405 +(((
406 +Each HP0D is inspected and configured prior to shipping.
407 +)))
403 403  
404 -1.
405 -11. Can change the frequency of the HP0D Miner?
409 +(((
410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
411 +)))
406 406  
407 -//We do not recommend doing this, it may damage your device//
413 +== 7.12 Can use the frequency to a region where is not support? ==
408 408  
415 +(((
416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
417 +)))
409 409  
419 +(((
420 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
421 +)))
410 410  
423 +== 7.13 Can change the frequency of the HP0D Miner? ==
411 411  
425 +We do not recommend doing this, it may damage your device
412 412  
413 -1. Supports
427 += 8. Supports =
414 414  
415 -//If you are experiencing issues and can’t solve, you can send mail to//
429 +(((
430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
431 +)))
416 416  
417 -[[//support@dragino.com//>>mailto:support@dragino.com]]
433 +(((
434 +With your question as detail as possible. We will reply and help you in the shortest.
435 +)))
418 418  
419 -//With your question as detail as possible. We will reply and help you in the shortest.//
437 += 9. Order Info =
420 420  
421 -
422 -
423 -
424 -1. Order Info
425 -
426 426  **HP0D-XXX**
427 427  
428 428  **XXX**: Frequency Band
... ... @@ -430,31 +430,46 @@
430 430  * 868: For Bands: EU868,IN865
431 431  * 915: For Bands: US915,AU915,AS923,KR920
432 432  
433 -1. Manufacturer Info
446 += 10. Manufacturer Info =
434 434  
448 +(((
435 435  **Shenzhen Dragino Technology Development co. LTD**
450 +)))
436 436  
452 +(((
437 437  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
454 +)))
438 438  
456 +(((
439 439  LongCheng Street, LongGang District ; Shenzhen 518116,China
458 +)))
440 440  
460 += 11. FCC Warning =
441 441  
442 -1. FCC Warning
443 -
462 +(((
444 444  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
464 +)))
445 445  
466 +(((
446 446  ~-~- Reorient or relocate the receiving antenna.
468 +)))
447 447  
470 +(((
448 448  ~-~- Increase the separation between the equipment and receiver.
472 +)))
449 449  
474 +(((
450 450  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
476 +)))
451 451  
478 +(((
452 452  ~-~- Consult the dealer or an experienced radio/TV technician for help.
480 +)))
453 453  
454 -
482 +(((
455 455  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
484 +)))
456 456  
457 -
486 +(((
458 458  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 -
460 -
488 +)))
1651817529289-461.png
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