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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
15 +{{toc/}}
25 25  
26 26  
18 +==== 1. Introduction ====
27 27  
28 -~1. Introduction
20 +===== 1.1 What is HP0D =====
29 29  
30 - 1.1 What is HP0D
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
31 31  
32 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
33 33  
34 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
35 35  
36 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
37 37  
38 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
39 39  
40 40  
41 -1.2 Specifications
63 +===== 1.2 Specifications =====
42 42  
43 -**~ Hardware System:**
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
44 44  
71 +(((
72 +(((
45 45   Linux Part:
74 +)))
75 +)))
46 46  
47 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
48 48  
49 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
50 50  
51 -* 10M/100M RJ45 Ports x 1
52 -* LoRaWAN Wireless
53 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
54 54  
55 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
56 56  
57 -* Work Temperature: -20 ~~ 65°C
58 -* Storage Temperature: -20 ~~ 65°C
59 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
60 60  
61 -1.3 Features
127 +===== 1.3 Features =====
62 62  
63 63  * Open-Source Linux system
64 64  * RPi4 with 2G /4G or 8G RAM
... ... @@ -75,354 +75,463 @@
75 75  * Include prepaid $40 onboarding cost and $10 location cost.
76 76  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
77 77  
78 -1.4 Label info and login name
144 +===== 1.4 Label info and login name =====
79 79  
80 80  
81 -(% style="text-align:center" %)
82 -[[image:1651803959860-394.png||height="653" width="490"]]
147 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
149 +(((
150 +(((
151 +**Label information:**
152 +)))
153 +)))
84 84  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
85 85  
86 -**~ Label information:**
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
87 87  
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
88 88  
89 -**~ Device host name//~://**//      dragino-xxxxxx//
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
90 90  
91 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
92 92  
93 -**// Miner animal name//**//: xxx-xxx-xxx//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
94 94  
95 -**// Miner address//**//:          112xxxxxx//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
96 96  
97 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
98 98  
99 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
198 +==== 2. Quick Start & Onboarding ====
100 100  
101 -**~ SN**//:  device serial number.//
200 +(((
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
102 102  
206 +(% class="wikigeneratedid" id="H-2" %)
207 +(((
208 +
209 +)))
103 103  
104 -2. Quick Start & Onboarding
211 +===== 2.1  Connect HP0D Web UI =====
105 105  
106 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
213 +====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 - 2.1  Connect HP0D Web UI
215 +(((
216 +(((
217 +At the first boot of HP0D, it will auto generate a Wi-Fi network
109 109  
110 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
111 111  
112 - At the first boot of HP0D, it will auto generate a Wi-Fi network
223 +(((
224 +(((
225 +
226 +)))
227 +)))
113 113  
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
233 + called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
114 114  
115 - called           : **//HPD-dragino-xxxxxx//**
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
242 + with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
116 116  
117 - with password:  **//dragino+dragino//**
247 +(((
248 +(((
249 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
118 118  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
119 119  
120 120  
121 - You can use a PC to connect to this Wi-Fi network. The PC will
256 +====== 2.1.2 Connect via HP0D hostname ======
122 122  
123 - get an IP address 10.130.1.xxx and the HP0D has the default
258 +(((
259 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
124 124  
125 - IP 10.130.1.1
261 +Like: __**//http:~/~/dragino-4ba54a//**__
262 +)))
126 126  
127 -
128 -(% style="text-align:center" %)
129 -[[image:1651804397792-591.png]]
130 -
131 -
132 -
133 -
134 -2.1.2 Connect via HP0D hostname
135 -
136 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 -
138 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 -
140 - Web-UI via HP0D’s hostname.
141 -
142 -
143 - Like: __**//http:~/~/dragino-4ba54a//**__
144 -
145 -
146 -(% style="text-align:center" %)
147 147  [[image:1651804629009-699.png]]
148 148  
149 149  
150 -2.1.3 Connect via Ethernet Port
267 +====== 2.1.3 Connect via Ethernet Port ======
151 151  
269 +(((
270 +(((
152 152  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 +)))
273 +)))
153 153  
275 +(((
276 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 +)))
154 154  
155 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 -
157 -(% style="text-align:center" %)
158 158  [[image:1651804782523-623.png]]
159 159  
160 160  
282 +===== 2.2 Generate QR Code =====
161 161  
162 -1.
163 -11. Generate QR Code
164 -
284 +(((
165 165  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 +)))
166 166  
288 +(((
167 167  Note: After onboarding, this wallet will become owner of this hotspot.
290 +)))
168 168  
169 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
292 +[[image:image-20220506140312-1.png||height="435" width="438"]]
170 170  
171 171  
295 +===== 2.3 Onboarding Hotspot =====
172 172  
297 +(((
298 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 +)))
173 173  
174 -1.
175 -11. Onboarding Hotspot
176 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 -
301 +(((
178 178  Note: the APP version need to be greater than 3.11.
179 179  
304 +
305 +)))
180 180  
181 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
307 +(((
308 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 +)))
183 183  
184 -1. Scan the QR Code you generated in the previous step.
311 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
185 185  
186 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
187 187  
314 +3. Scan the QR Code you generated in the previous step.
188 188  
189 -1. Onboarding your device
316 +[[image:1651828211026-220.png||height="405" width="191"]]
190 190  
191 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
192 192  
193 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
319 +4. Onboarding your device
194 194  
321 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
323 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
197 197  
198 198  
326 +5. Check onboarding status
199 199  
200 -
201 -1. Check onboarding status
202 -
203 203  You can check from mobile:
204 204  
205 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
330 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
206 206  
207 207  You can also see the hotspot status in below link:
208 208  
209 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
334 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
210 210  
211 211  Example:
212 212  
213 213  Green Synced means hotspot works normal.
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
340 +[[image:1651828427715-679.png||height="374" width="635"]]
216 216  
217 217  
343 +===== 2.4 Set the Port Forwarding =====
218 218  
345 +(((
346 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
347 +)))
219 219  
349 +[[image:1651828514449-658.png]]
220 220  
221 -1.
222 -11. Set the Port Forwarding
351 +(((
352 +
353 +)))
223 223  
224 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 -
226 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 -
228 -
355 +(((
229 229  Note: Please refer to more detailed Settings
357 +)))
230 230  
359 +(((
231 231  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
361 +)))
232 232  
363 +(((
233 233  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
365 +)))
234 234  
235 235  
368 +==== 3. Check the configuration of HP0D ====
236 236  
370 +===== 3.1 LoRa frequency configuration =====
237 237  
372 +[[image:1651828687205-178.png||height="323" width="657"]]
238 238  
239 -1. Check the configuration of HP0D
240 -11. LoRa frequency configuration
241 241  
242 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
375 +===== 3.2 Check the LoRaWAN serveraddress =====
243 243  
244 -1.
245 -11. Check the LoRaWAN serveraddress.
377 +[[image:1651828703680-156.png||height="349" width="672"]]
246 246  
247 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
248 248  
380 +===== 3.3 Check Miner configuration =====
249 249  
382 +[[image:image-20220506181408-1.png||height="451" width="513"]]
250 250  
384 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
251 251  
252 252  
387 +==== 4. Installation of Antenna ====
253 253  
389 +(((
390 +HP0D use Fiber Glass Antenna.
391 +)))
254 254  
393 +[[image:1651832158606-882.png]]
255 255  
395 +(((
396 +
397 +)))
256 256  
257 -1.
258 -11. Check Miner configuration
399 +(((
400 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
401 +)))
259 259  
260 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
403 +(((
404 +[[image:1651832205608-998.png||height="349" width="198"]]
405 +)))
261 261  
262 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
407 +==== 5. SSH Access for Linux console ====
263 263  
409 +(((
410 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
411 +)))
264 264  
413 +(((
414 +Port:         22
415 +)))
265 265  
417 +(((
418 +User Name:      **root**
419 +)))
266 266  
421 +(((
422 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
423 +)))
267 267  
268 -1. Installation of Antenna
425 +(((
426 +After logging in, you will be in the Linux console and can enter commands as shown below.
427 +)))
269 269  
270 -HP0D use Fiber Glass Antenna.
429 +[[image:1651832284160-991.png]]
271 271  
272 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
273 273  
274 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
432 +==== **6. How to change the Wireless function of HP0D** ====
275 275  
434 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
276 276  
277 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
436 +===== **6.1 Access the Linux console.** =====
278 278  
438 +Follow the previous step of Step 5.
279 279  
280 280  
441 +===== 6.2 Install the package of network-manager. =====
281 281  
443 +Run commands:
282 282  
283 -1. SSH Access for Linux console
445 +(% class="box infomessage" %)
446 +(((
447 + apt update
448 + apt install network-manager
449 +)))
284 284  
285 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
451 +[[image:image-20220507140730-1.png]]
286 286  
287 -Port:         22
288 288  
289 -User Name:      **root**
454 +===== 6.3 Reboot the device. =====
290 290  
291 -Password:         **Randomly generated （found on device’s label ）**
456 +Run command:
292 292  
458 +(% class="box infomessage" %)
459 +(((
460 + reboot
461 +)))
293 293  
294 -After logging in, you will be in the Linux console and can enter commands as shown below.
463 +[[image:image-20220507140814-2.png]]
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
465 +===== 6.4 Check the wireless type =====
297 297  
467 +Run command:
298 298  
469 +(% class="box infomessage" %)
470 +(((
471 + iw dev
472 +)))
299 299  
474 +[[image:image-20220507140941-3.png]]
300 300  
301 -1. Trouble Shootings
302 -11. How to get a wallet address?
476 +===== 6.5 Connect the WiFi. =====
303 303  
304 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
478 +Run command:
305 305  
480 +(% class="box infomessage" %)
481 +(((
482 + nmtui
483 +)))
306 306  
307 -1.
308 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
485 +[[image:image-20220507140953-4.png]]
309 309  
310 -//User can login the HP0D, able to access other Web Pages except miner page//
311 311  
488 +==== 7. Trouble Shootings ====
312 312  
313 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
490 +===== 7.1 How to get a wallet address? =====
314 314  
492 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
315 315  
316 -1.
317 -11. Onboarding ~-~- Some parameters in miner page show timeout
318 318  
319 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
495 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
320 320  
321 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
497 +(((
498 +User can login the HP0D, able to access other Web Pages except miner page.
499 +)))
322 322  
323 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
501 +(((
502 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
503 +)))
324 324  
325 -//It might relate to the network where might up to 10mins//
326 326  
506 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
327 327  
328 -1.
329 -11. Onboarding – Bad Gaterway
508 +[[image:image-20220506182042-2.png||height="250" width="516"]]
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
510 +[[image:1651832455372-647.png||height="224" width="520"]]
332 332  
333 -//This is caused by the process leads too long which just need to refresh the page.//
512 +HP0D is establish connection to Helium server and not finished. And you might see above.
334 334  
514 +It might relate to the network where might up to 10mins.
335 335  
336 -1.
337 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
517 +===== 7.4 Onboarding – Bad Gaterway =====
340 340  
341 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
519 +[[image:1651832583790-633.png]]
342 342  
521 +This is caused by the process leads too long which just need to refresh the page.
343 343  
344 -1.
345 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
524 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
348 348  
349 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
526 +[[image:image-20220506182424-3.png]]
350 350  
528 +(((
529 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
530 +)))
351 351  
352 -1.
353 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
533 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
356 356  
357 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
535 +[[image:1651832742262-209.png||height="297" width="365"]]
358 358  
537 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
359 359  
360 -1.
361 -11. Onboarding – MAC address is being refreshed after scan QR Code
362 362  
363 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
540 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
364 364  
542 +[[image:1651832811038-780.png||height="462" width="216"]]
365 365  
366 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
544 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
367 367  
368 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
369 369  
547 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
370 370  
549 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
371 371  
551 +If you don’t see MAC address, make sure your mobile has good internet connection.
372 372  
373 -1.
374 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
553 +[[image:1651832880009-473.png]]
375 375  
376 -//This is caused by the server connection delay, which does not affect the normal use.//
377 377  
378 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
556 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
379 379  
558 +This is caused by the server connection delay, which does not affect the normal use.
380 380  
381 -*
382 -*1. Mobile APP crash after scan the QR Code?
383 -* //Make sure you have input the correct Wallet address to generate QR Code.//
384 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 -* //Make sure your mobile app’s relevant permission are enabled.//
386 -* //Known: The Android 11 version may cause this kind of issue.//
560 +[[image:1651832959907-357.png]]
387 387  
388 -1.
389 -11. Why the frequency/region is not the same what I purchased?
390 390  
391 -//Each HP0D is inspected and configured prior to shipping.//
563 +===== 7.10 Mobile APP crash after scan the QR Code? =====
392 392  
393 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
565 +* Make sure you have input the correct Wallet address to generate QR Code.
566 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
567 +* Make sure your mobile app’s relevant permission are enabled.
568 +* Known: The Android 11 version may cause this kind of issue.
394 394  
395 395  
396 -1.
397 -11. Can use the frequency to a region where is not support?
571 +===== 7.11 Why the frequency/region is not the same what I purchased? =====
398 398  
399 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
573 +Each HP0D is inspected and configured prior to shipping.
400 400  
401 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
575 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
402 402  
403 403  
404 -1.
405 -11. Can change the frequency of the HP0D Miner?
578 +===== 7.12 Can use the frequency to a region where is not support? =====
406 406  
407 -//We do not recommend doing this, it may damage your device//
580 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
408 408  
582 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
409 409  
410 410  
585 +===== 7.13 Can change the frequency of the HP0D Miner? =====
411 411  
587 +We do not recommend doing this, it may damage your device
412 412  
413 -1. Supports
414 414  
415 -//If you are experiencing issues and can’t solve, you can send mail to//
590 +==== 8. Supports ====
416 416  
417 -[[//support@dragino.com//>>mailto:support@dragino.com]]
592 +If you are experiencing issues and can’t solve, you can send mail to
418 418  
419 -//With your question as detail as possible. We will reply and help you in the shortest.//
594 +[[support@dragino.com>>mailto:support@dragino.com]]
420 420  
596 +With your question as detail as possible. We will reply and help you in the shortest.
421 421  
422 422  
599 +==== 9. Order Info ====
423 423  
424 -1. Order Info
425 -
426 426  **HP0D-XXX**
427 427  
428 428  **XXX**: Frequency Band
... ... @@ -430,8 +430,9 @@
430 430  * 868: For Bands: EU868,IN865
431 431  * 915: For Bands: US915,AU915,AS923,KR920
432 432  
433 -1. Manufacturer Info
434 434  
609 +==== 10. Manufacturer Info ====
610 +
435 435  **Shenzhen Dragino Technology Development co. LTD**
436 436  
437 437  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -439,7 +439,7 @@
439 439  LongCheng Street, LongGang District ; Shenzhen 518116,China
440 440  
441 441  
442 -1. FCC Warning
618 +==== 11. FCC Warning ====
443 443  
444 444  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
445 445  
... ... @@ -456,5 +456,3 @@
456 456  
457 457  
458 458  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 -
460 -
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