Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -1,64 +1,130 @@ 1 1 2 2 3 - 4 4 (% style="text-align:center" %) 5 5 [[image:1651802206983-860.png||height="645" width="602"]] 6 6 7 7 8 - 9 - 7 +((( 10 10 **HP0D Full Hotspot for Helium User Manual** 9 +))) 11 11 12 -[[image:1651802187690-980.png]] 13 13 14 -Document Version: 1.1 15 15 16 16 17 -|**Version**|**Description**|**Date** 18 -|1.0|Release|2022-Apr-8 19 -|1.1|Add trouble shootings|2022-Apr-24 20 -| | | 21 -| | | 22 -| | | 23 -| | | 24 24 15 +{{toc/}} 25 25 26 26 18 +==== 1. Introduction ==== 27 27 28 - ~1.Introduction20 +===== 1.1 What is HP0D ===== 29 29 30 - 1.1 What is HP0D 22 +((( 23 +((( 24 +((( 25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 26 +))) 27 +))) 28 +))) 31 31 32 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 30 +((( 31 +((( 32 +((( 33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 34 +))) 35 +))) 36 +))) 33 33 34 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 38 +((( 39 +((( 40 +((( 41 +HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 42 +))) 43 +))) 44 +))) 35 35 36 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 46 +((( 47 +((( 48 +((( 49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 50 +))) 51 +))) 52 +))) 37 37 38 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 54 +((( 55 +((( 56 +((( 57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 58 +))) 59 +))) 60 +))) 39 39 40 40 41 -1.2 Specifications 63 +===== 1.2 Specifications ===== 42 42 43 -**~ Hardware System:** 65 +((( 66 +((( 67 +**~ Hardware System:** 68 +))) 69 +))) 44 44 71 +((( 72 +((( 45 45 Linux Part: 74 +))) 75 +))) 46 46 47 -* Raspberry Pi 4 77 +* ((( 78 +((( 79 +Raspberry Pi 4 80 +))) 81 +))) 48 48 49 -**~ Interface:** 83 +((( 84 +((( 85 +**~ Interface:** 86 +))) 87 +))) 50 50 51 -* 10M/100M RJ45 Ports x 1 52 -* LoRaWAN Wireless 53 -* Power Input: 12V 2A, DC 89 +* ((( 90 +((( 91 +10M/100M RJ45 Ports x 1 92 +))) 93 +))) 94 +* ((( 95 +((( 96 +LoRaWAN Wireless 97 +))) 98 +))) 99 +* ((( 100 +((( 101 +Power Input: 12V 2A, DC 102 +))) 103 +))) 54 54 55 -**~ Operating Condition:** 105 +((( 106 +((( 107 +**~ Operating Condition:** 108 +))) 109 +))) 56 56 57 -* Work Temperature: -20 ~~ 65°C 58 -* Storage Temperature: -20 ~~ 65°C 59 -* Power Input: 12V 2A, DC 111 +* ((( 112 +((( 113 +Work Temperature: -20 ~~ 65°C 114 +))) 115 +))) 116 +* ((( 117 +((( 118 +Storage Temperature: -20 ~~ 65°C 119 +))) 120 +))) 121 +* ((( 122 +((( 123 +Power Input: 12V 2A, DC 124 +))) 125 +))) 60 60 61 -1.3 Features 127 +===== 1.3 Features ===== 62 62 63 63 * Open-Source Linux system 64 64 * RPi4 with 2G /4G or 8G RAM ... ... @@ -75,316 +75,446 @@ 75 75 * Include prepaid $40 onboarding cost and $10 location cost. 76 76 * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]]. 77 77 78 -1.4 Label info and login name 144 +===== 1.4 Label info and login name ===== 79 79 80 80 81 -(% style="text-align:center" %) 82 -[[image:1651803959860-394.png||height="653" width="490"]] 147 +[[image:1651803959860-394.png||height="500" width="375"]] 83 83 149 +((( 150 +((( 151 +**Label information:** 152 +))) 153 +))) 84 84 155 +((( 156 +((( 157 +**Device host name:** (% class="mark" %)dragino-xxxxxx 158 +))) 159 +))) 85 85 86 -**~ Label information:** 161 +((( 162 +((( 163 +**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 164 +))) 165 +))) 87 87 167 +((( 168 +((( 169 +**Miner animal name**: xxx-xxx-xxx 170 +))) 171 +))) 88 88 89 -**~ Device host name//~://**// dragino-xxxxxx// 173 +((( 174 +((( 175 +**Miner address**: 112xxxxxx 176 +))) 177 +))) 90 90 91 -**~ Band**//: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864// 179 +((( 180 +((( 181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD 182 +))) 183 +))) 92 92 93 -**// Miner animal name//**//: xxx-xxx-xxx// 185 +((( 186 +((( 187 +**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 188 +))) 189 +))) 94 94 95 -**// Miner address//**//: 112xxxxxx// 191 +((( 192 +((( 193 +**SN**: device serial number. 194 +))) 195 +))) 96 96 97 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD// 98 98 99 - **~Login**//: root/d59f2d5b(the rootisthe Loginaccount forheWeb-UIandSSH.)//198 +==== 2. Quick Start & Onboarding ==== 100 100 101 -**~ SN**//: device serial number.// 200 +((( 201 +((( 202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 203 +))) 204 +))) 102 102 206 +(% class="wikigeneratedid" id="H-2" %) 207 +((( 208 + 209 +))) 103 103 104 -2. Quick Start&Onboarding211 +===== 2.1 Connect HP0D Web UI ===== 105 105 106 - TheHP0Disconfigured as a Wi-FiAccess Pointby factory default.You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.213 +====== 2.1.1 via HP0D’s Access Point. ====== 107 107 108 - 2.1 Connect HP0D Web UI 215 +((( 216 +((( 217 + At the first boot of HP0D, it will auto generate a Wi-Fi network 109 109 110 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 219 +[[image:1651804327535-321.png||height="325" width="199"]] 220 +))) 221 +))) 111 111 112 - At the first boot of HP0D, it will auto generate a Wi-Fi network 223 +((( 224 +((( 225 + 226 +))) 227 +))) 113 113 114 - 229 +((( 230 +((( 231 +(% class="box infomessage" %) 232 +((( 115 115 called : **//HPD-dragino-xxxxxx//** 234 +))) 235 +))) 236 +))) 116 116 238 +((( 239 +((( 240 +(% class="box infomessage" %) 241 +((( 117 117 with password: **//dragino+dragino//** 243 +))) 244 +))) 245 +))) 118 118 247 +((( 248 +((( 249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 250 +))) 251 +))) 119 119 253 +[[image:1651804397792-591.png||height="402" width="763"]] 120 120 121 - You can use a PC to connect to this Wi-Fi network. The PC will 122 122 123 - get an IP address 10.130.1.xxx and the HP0D has the default 124 124 125 - IP10.130.1.1257 +====== 2.1.2 Connect via HP0D hostname ====== 126 126 259 +((( 260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 261 +))) 127 127 128 -(% style="text-align:center" %) 129 -[[image:1651804397792-591.png]] 263 +Like: __**//http:~/~/dragino-4ba54a//**__ 130 130 131 - 132 - 133 - 134 -2.1.2 Connect via HP0D hostname 135 - 136 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 137 - 138 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 139 - 140 - Web-UI via HP0D’s hostname. 141 - 142 - 143 - Like: __**//http:~/~/dragino-4ba54a//**__ 144 - 145 - 146 -(% style="text-align:center" %) 147 147 [[image:1651804629009-699.png]] 148 148 149 149 150 -2.1.3 Connect via Ethernet Port 268 +====== 2.1.3 Connect via Ethernet Port ====== 151 151 270 +((( 271 +((( 152 152 Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 273 +))) 274 +))) 153 153 276 +((( 277 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 278 +))) 154 154 155 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D. 156 - 157 -(% style="text-align:center" %) 158 158 [[image:1651804782523-623.png]] 159 159 160 160 283 +===== 2.2 Generate QR Code ===== 161 161 162 -1. 163 -11. Generate QR Code 164 - 285 +((( 165 165 Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 287 +))) 166 166 289 +((( 167 167 Note: After onboarding, this wallet will become owner of this hotspot. 291 +))) 168 168 169 -[[image: file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]293 +[[image:image-20220506140312-1.png||height="435" width="438"]] 170 170 171 171 296 +===== 2.3 Onboarding Hotspot ===== 172 172 298 +((( 299 +~1. Download the Helium Hotspot APP from the Apple or Google Play store. 300 +))) 173 173 174 -1. 175 -11. Onboarding Hotspot 176 -1. Download the Helium Hotspot APP from the Apple or Google Play store. 177 - 302 +((( 178 178 Note: the APP version need to be greater than 3.11. 179 179 305 + 306 +))) 180 180 181 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]] 182 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 308 +((( 309 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 310 +))) 183 183 184 - 1.Scan theQRCodeyougeneratedin theprevious step.312 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 185 185 186 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]] 187 187 315 +3. Scan the QR Code you generated in the previous step. 188 188 189 -1. Onboardingyour device317 +[[image:1651828211026-220.png||height="405" width="191"]] 190 190 191 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 192 192 193 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]][[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]320 +4. Onboarding your device 194 194 322 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %) 195 195 196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]] 197 197 325 +5. Check onboarding status 198 198 199 - 200 - 201 -1. Check onboarding status 202 - 203 203 You can check from mobile: 204 204 205 -[[image: file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]329 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %) 206 206 207 207 You can also see the hotspot status in below link: 208 208 209 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//** 333 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 210 210 211 211 Example: 212 212 213 213 Green Synced means hotspot works normal. 214 214 215 -[[image: file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]339 +[[image:1651828427715-679.png||height="374" width="635"]] 216 216 217 217 342 +===== 2.4 Set the Port Forwarding ===== 218 218 344 +((( 345 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 346 +))) 219 219 348 +[[image:1651828514449-658.png]] 220 220 221 -1. 222 -11. Set the Port Forwarding 350 +((( 351 + 352 +))) 223 223 224 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 225 - 226 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]] 227 - 228 - 354 +((( 229 229 Note: Please refer to more detailed Settings 356 +))) 230 230 358 +((( 231 231 [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 360 +))) 232 232 362 +((( 233 233 [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 364 +))) 234 234 235 235 367 +==== 3. Check the configuration of HP0D ==== 236 236 369 +===== 3.1 LoRa frequency configuration ===== 237 237 371 +[[image:1651828687205-178.png||height="323" width="657"]] 238 238 239 -1. Check the configuration of HP0D 240 -11. LoRa frequency configuration 241 241 242 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]374 +===== 3.2 Check the LoRaWAN serveraddress ===== 243 243 244 -1. 245 -11. Check the LoRaWAN serveraddress. 376 +[[image:1651828703680-156.png||height="349" width="672"]] 246 246 247 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]] 248 248 379 +===== 3.3 Check Miner configuration ===== 249 249 381 +[[image:image-20220506181408-1.png||height="451" width="513"]] 250 250 383 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 251 251 252 252 386 +==== 4. Installation of Antenna ==== 253 253 388 +((( 389 +HP0D use Fiber Glass Antenna. 390 +))) 254 254 392 +[[image:1651832158606-882.png]] 255 255 394 +((( 395 + 396 +))) 256 256 257 -1. 258 -11. Check Miner configuration 398 +((( 399 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 400 +))) 259 259 260 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 402 +((( 403 +[[image:1651832205608-998.png||height="349" width="198"]] 404 +))) 261 261 262 - **Note:Checkthe Region andHeight,thedefault height isgreaterthan1, if it is 1 please Click the mid buttonof Update, and then wait 10minstocheckhere,**406 +==== 5. SSH Access for Linux console ==== 263 263 408 +((( 409 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 410 +))) 264 264 412 +((( 413 +Port: 22 414 +))) 265 265 416 +((( 417 +User Name: **root** 418 +))) 266 266 420 +((( 421 +Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 422 +))) 267 267 268 -1. Installation of Antenna 424 +((( 425 +After logging in, you will be in the Linux console and can enter commands as shown below. 426 +))) 269 269 270 - HP0D use Fiber Glass Antenna.428 +[[image:1651832284160-991.png]] 271 271 272 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 273 273 274 - Userneedto connectantennacable’sSMA connectortotheHP03and connect N-Type connector to antenna and install as below:431 +==== **6. How to change the Wireless function of HP0D** ==== 275 275 433 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 276 276 277 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]435 +===== **6.1 Access the Linux console.** ===== 278 278 437 +Follow the previous step of Step 5. 279 279 280 280 440 +===== 6.2 Install the package of network-manager. ===== 281 281 442 +Run commands: 282 282 283 -1. SSH Access for Linux console 444 +(% class="box infomessage" %) 445 +((( 446 + apt update 447 + apt install network-manager 448 +))) 284 284 285 - IPaddress:IP address of HP0D or hostname of HP0D (Suchas dragino-63920a)450 +[[image:image-20220507140730-1.png]] 286 286 287 -Port: 22 288 288 289 - UserName:**root**453 +===== 6.3 Reboot the device. ===== 290 290 291 - Password: **Randomly generated (foundon device’s label )**455 +Run command: 292 292 457 +(% class="box infomessage" %) 458 +((( 459 + reboot 460 +))) 293 293 294 - After loggingin, you will ben the Linux console and can enter commands as shown below.462 +[[image:image-20220507140814-2.png]] 295 295 296 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]464 +===== 6.4 Check the wireless type ===== 297 297 466 +Run command: 298 298 468 +(% class="box infomessage" %) 469 +((( 470 + iw dev 471 +))) 299 299 473 +[[image:image-20220507140941-3.png]] 300 300 301 -1. Trouble Shootings 302 -11. How to get a wallet address? 475 +===== 6.5 Connect the WiFi. ===== 303 303 304 - //Download the helium Hotspots APP onthe Appleor Google Play store to generate own wallet.//477 +Run command: 305 305 479 +(% class="box infomessage" %) 480 +((( 481 + nmtui 482 +))) 306 306 307 -1. 308 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 484 +[[image:image-20220507140953-4.png]] 309 309 310 -//User can login the HP0D, able to access other Web Pages except miner page// 311 311 487 +==== 7. Trouble Shootings ==== 312 312 313 - //Ifyoufirst boot the devicewhereyouneedtowaitfor 10 mins for initialization connectionto Helium server.//489 +===== 7.1 How to get a wallet address? ===== 314 314 491 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 315 315 316 -1. 317 -11. Onboarding ~-~- Some parameters in miner page show timeout 318 318 319 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]494 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ===== 320 320 321 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 496 +((( 497 +User can login the HP0D, able to access other Web Pages except miner page. 498 +))) 322 322 323 -//HP0D is establish connection to Helium server and not finished. And you might see above.// 500 +((( 501 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 502 +))) 324 324 325 -//It might relate to the network where might up to 10mins// 326 326 505 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 327 327 328 -1. 329 -11. Onboarding – Bad Gaterway 507 +[[image:image-20220506182042-2.png||height="250" width="516"]] 330 330 331 -[[image: file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]509 +[[image:1651832455372-647.png||height="224" width="520"]] 332 332 333 - //This is causedbytheprocessleadstoolong whichjustneedto refresh thepage.//511 +HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins. 334 334 335 335 336 -1. 337 -11. Onboarding ~-~- Why did QR Code generate is aways fail? 514 +===== 7.4 Onboarding – Bad Gaterway ===== 338 338 339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 516 +(% style="text-align:center" %) 517 +[[image:1651832583790-633.png]] 340 340 341 -This maybe relatedtothecurrent block height, if the device isynchronizingto thelatestheightrif the device blockheight is muchlower than the currentheight as theabovepicturelike'1 1',theQR codegeneration may fail519 + This is caused by the process leads too long which just need to refresh the page. 342 342 343 343 344 -1. 345 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 522 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 346 346 347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 524 +(% style="text-align:center" %) 525 +[[image:image-20220506182424-3.png]] 348 348 349 - Pleaseensurethatyouenterthe correctwalletaddressandthatyour networkisup andrunning,theuser can clickthebutton of ‘Clean’tore-generatetheQR Code.527 + This may be related to the current block height, if the device is synchronizing to the latest height or if the 350 350 529 + device block height is much lower than the current height as the above picture like '1 1', the QR code 351 351 352 -1. 353 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 531 + generation may fail. 354 354 355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 356 356 357 - IfyouseetheMACAddressshowsthe‘Unknown’ where is due to theprovision error, pleasecontact us tohelpyousolve.534 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 358 358 536 +(% style="text-align:center" %) 537 +[[image:1651832742262-209.png||height="297" width="365"]] 359 359 360 -1. 361 -11. Onboarding – MAC address is being refreshed after scan QR Code 539 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can 362 362 363 - //AfterscanQRCode, Mobile APP willconnectHeliumonboardingserver and providethe public key/ walletaddresstoonboardingserver. Serverwill return thematchMACaddress for this hotspot.//541 + click the button of ‘Clean’ to re-generate the QR Code. 364 364 365 365 366 - //Ifyoudon’tseeMAC address,make sure your mobile hasgood internetconnection.//544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ===== 367 367 368 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 546 +(% style="text-align:center" %) 547 +[[image:1651832811038-780.png||height="462" width="216"]] 369 369 549 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, 370 370 551 + please contact us to help you solve. 371 371 372 372 373 -1. 374 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 554 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 375 375 376 -// Thisiscausedbytheserverconnectiondelay, whichdoesnotaffectthe normaluse.//556 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the 377 377 378 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]558 + public key/ wallet address to onboarding server. Server will return the match MAC address 379 379 560 + for this hotspot. 380 380 381 -* 382 -*1. Mobile APP crash after scan the QR Code? 383 -* //Make sure you have input the correct Wallet address to generate QR Code.// 384 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 385 -* //Make sure your mobile app’s relevant permission are enabled.// 386 -* //Known: The Android 11 version may cause this kind of issue.// 387 387 563 + If you don’t see MAC address, make sure your mobile has good internet connection. 564 + 565 +(% style="text-align:center" %) 566 +[[image:1651832880009-473.png]] 567 + 568 + 569 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 570 + 571 + This is caused by the server connection delay, which does not affect the normal use. 572 + 573 + 574 +(% style="text-align:center" %) 575 +[[image:1651832959907-357.png]] 576 + 577 +===== 7.10 Mobile APP crash after scan the QR Code? ===== 578 + 579 +* Make sure you have input the correct Wallet address to generate QR Code. 580 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 581 +* Make sure your mobile app’s relevant permission are enabled. 582 +* Known: The Android 11 version may cause this kind of issue. 583 + 388 388 1. 389 389 11. Why the frequency/region is not the same what I purchased? 390 390 ... ... @@ -456,5 +456,3 @@ 456 456 457 457 458 458 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 459 - 460 -
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