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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
15 +{{toc/}}
25 25  
26 26  
18 +==== 1. Introduction ====
27 27  
28 -~1. Introduction
20 +===== 1.1 What is HP0D =====
29 29  
30 - 1.1 What is HP0D
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
31 31  
32 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
33 33  
34 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
35 35  
36 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
37 37  
38 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
39 39  
40 40  
41 -1.2 Specifications
63 +===== 1.2 Specifications =====
42 42  
43 -**~ Hardware System:**
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
44 44  
71 +(((
72 +(((
45 45   Linux Part:
74 +)))
75 +)))
46 46  
47 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
48 48  
49 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
50 50  
51 -* 10M/100M RJ45 Ports x 1
52 -* LoRaWAN Wireless
53 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
54 54  
55 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
56 56  
57 -* Work Temperature: -20 ~~ 65°C
58 -* Storage Temperature: -20 ~~ 65°C
59 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
60 60  
61 -1.3 Features
127 +===== 1.3 Features =====
62 62  
63 63  * Open-Source Linux system
64 64  * RPi4 with 2G /4G or 8G RAM
... ... @@ -75,316 +75,511 @@
75 75  * Include prepaid $40 onboarding cost and $10 location cost.
76 76  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
77 77  
78 -1.4 Label info and login name
144 +===== 1.4 Label info and login name =====
79 79  
80 80  
81 -(% style="text-align:center" %)
82 -[[image:1651803959860-394.png||height="653" width="490"]]
147 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
149 +(((
150 +(((
151 +**Label information:**
152 +)))
153 +)))
84 84  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
85 85  
86 -**~ Label information:**
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
87 87  
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
88 88  
89 -**~ Device host name//~://**//      dragino-xxxxxx//
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
90 90  
91 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
92 92  
93 -**// Miner animal name//**//: xxx-xxx-xxx//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
94 94  
95 -**// Miner address//**//:          112xxxxxx//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
96 96  
97 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
98 98  
99 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
198 +==== 2. Quick Start & Onboarding ====
100 100  
101 -**~ SN**//:  device serial number.//
200 +(((
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
102 102  
206 +(% class="wikigeneratedid" id="H-2" %)
207 +(((
208 +
209 +)))
103 103  
104 -2. Quick Start & Onboarding
211 +===== 2.1  Connect HP0D Web UI =====
105 105  
106 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
213 +====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 - 2.1  Connect HP0D Web UI
215 +(((
216 +(((
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
109 109  
110 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
111 111  
112 - At the first boot of HP0D, it will auto generate a Wi-Fi network
223 +(((
224 +(((
225 +
226 +)))
227 +)))
113 113  
114 -
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
115 115   called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
116 116  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
117 117   with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
118 118  
247 +(((
248 +(((
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
119 119  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
120 120  
121 - You can use a PC to connect to this Wi-Fi network. The PC will
122 122  
123 - get an IP address 10.130.1.xxx and the HP0D has the default
124 124  
125 - IP 10.130.1.1
257 +====== 2.1.2 Connect via HP0D hostname ======
126 126  
259 +(((
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 +)))
127 127  
128 -(% style="text-align:center" %)
129 -[[image:1651804397792-591.png]]
263 +Like: __**//http:~/~/dragino-4ba54a//**__
130 130  
265 +[[image:1651804629009-699.png]]
131 131  
132 132  
268 +====== 2.1.3 Connect via Ethernet Port ======
133 133  
134 -2.1.2 Connect via HP0D hostname
270 +(((
271 +(((
272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
273 +)))
274 +)))
135 135  
136 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
276 +(((
277 +(((
278 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
279 +)))
280 +)))
137 137  
138 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
282 +(((
283 +
284 +)))
139 139  
140 - Web-UI via HP0D’s hostname.
286 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
141 141  
288 + or SSH access of HP0D.
142 142  
143 - Like: __**//http:~/~/dragino-4ba54a//**__
290 +(% style="text-align:center" %)
291 +[[image:1651804782523-623.png]]
144 144  
145 145  
294 +
295 +===== 2.2 Generate QR Code =====
296 +
297 +(((
298 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
299 +)))
300 +
301 +(((
302 + Note: After onboarding, this wallet will become owner of this hotspot.
303 +)))
304 +
146 146  (% style="text-align:center" %)
147 -[[image:1651804629009-699.png]]
306 +[[image:image-20220506140312-1.png||height="435" width="438"]]
148 148  
149 149  
150 -2.1.3 Connect via Ethernet Port
309 +===== 2.3 Onboarding Hotspot =====
151 151  
152 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
311 +(((
312 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
313 +)))
153 153  
315 +(((
316 + Note: the APP version need to be greater than 3.11.
317 +)))
154 154  
155 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
319 +(((
320 +
321 +)))
156 156  
323 +(((
324 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
325 +)))
326 +
327 +(((
328 + the ‘DRAGINO Miner HP0D’
329 +)))
330 +
331 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
332 +
333 + 3. Scan the QR Code you generated in the previous step.
334 +
157 157  (% style="text-align:center" %)
158 -[[image:1651804782523-623.png]]
336 +[[image:1651828211026-220.png||height="405" width="191"]]
159 159  
338 + 4. Onboarding your device
160 160  
340 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
161 161  
162 -1.
163 -11. Generate QR Code
342 + mobile to onboarding server might have issue.
164 164  
165 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
344 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
166 166  
167 -Note: After onboarding, this wallet will become owner of this hotspot.
346 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
168 168  
169 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
170 170  
349 +5. Check onboarding status
171 171  
351 + You can check from mobile:
172 172  
353 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
173 173  
174 -1.
175 -11. Onboarding Hotspot
176 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
355 + You can also see the hotspot status in below link:
177 177  
178 -Note: the APP version need to be greater than 3.11.
357 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
179 179  
359 + Example:
180 180  
181 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
361 + Green Synced means hotspot works normal.
183 183  
184 -1. Scan the QR Code you generated in the previous step.
363 +(% style="text-align:center" %)
364 +[[image:1651828427715-679.png||height="374" width="635"]]
185 185  
186 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
187 187  
367 +===== 2.4 Set the Port Forwarding =====
188 188  
189 -1. Onboarding your device
369 +(((
370 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
371 +)))
190 190  
191 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
373 +(((
374 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
375 +)))
192 192  
193 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
377 +(((
378 + you may have.
379 +)))
194 194  
381 +(% style="text-align:center" %)
382 +[[image:1651828514449-658.png]]
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
384 +(((
385 +
386 +)))
197 197  
388 +(((
389 + Note: Please refer to more detailed Settings
390 +)))
198 198  
392 +(((
393 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
394 +)))
199 199  
396 +(((
397 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
398 +)))
200 200  
201 -1. Check onboarding status
202 202  
203 -You can check from mobile:
401 +==== 3. Check the configuration of HP0D ====
204 204  
205 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
403 +===== 3.1 LoRa frequency configuration =====
206 206  
207 -You can also see the hotspot status in below link:
405 +(% style="text-align:center" %)
406 +[[image:1651828687205-178.png||height="323" width="657"]]
208 208  
209 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
210 210  
211 -Example:
212 212  
213 -Green Synced means hotspot works normal.
410 +===== 3.2 Check the LoRaWAN serveraddress =====
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
216 216  
413 +(% style="text-align:center" %)
414 +[[image:1651828703680-156.png||height="349" width="672"]]
217 217  
218 218  
417 +===== 3.3 Check Miner configuration =====
219 219  
419 +(% style="text-align:center" %)
420 +[[image:image-20220506181408-1.png||height="451" width="513"]]
220 220  
221 -1.
222 -11. Set the Port Forwarding
422 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
223 223  
224 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
424 +**~ button of Update, and then wait 10mins to check here,**
225 225  
226 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 227  
427 +==== 4. Installation of Antenna ====
228 228  
229 -Note: Please refer to more detailed Settings
429 +(((
430 + HP0D use Fiber Glass Antenna.
431 +)))
230 230  
231 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
433 +(% style="text-align:center" %)
434 +[[image:1651832158606-882.png]]
232 232  
233 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
436 +(((
437 +
438 +)))
234 234  
440 +(((
441 +
442 +)))
235 235  
444 +(((
445 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
446 +)))
236 236  
448 +(((
449 + to antenna and install as below:
450 +)))
237 237  
452 +(((
453 +(% style="text-align:center" %)
454 +[[image:1651832205608-998.png||height="349" width="198"]]
455 +)))
238 238  
239 -1. Check the configuration of HP0D
240 -11. LoRa frequency configuration
457 +==== 5. SSH Access for Linux console ====
241 241  
242 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
459 +(((
460 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
461 +)))
243 243  
244 -1.
245 -11. Check the LoRaWAN serveraddress.
463 +(((
464 + Port:         22
465 +)))
246 246  
247 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
467 +(((
468 + User Name:      **root**
469 +)))
248 248  
471 +(((
472 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
473 +)))
249 249  
475 +(((
476 +
477 +)))
250 250  
479 +(((
480 + After logging in, you will be in the Linux console and can enter commands as shown below.
481 +)))
251 251  
483 +(% style="text-align:center" %)
484 +[[image:1651832284160-991.png]]
252 252  
253 253  
487 +==== **6. How to change the Wireless function of HP0D** ====
254 254  
489 + // The wireless function is configured as AP by default and the web page does not support configuration, //
255 255  
491 +// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
256 256  
257 -1.
258 -11. Check Miner configuration
493 +===== **6.1 Access the Linux console.** =====
259 259  
260 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
495 + Follow the previous step of Step 5.
261 261  
262 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
263 263  
498 +===== 6.2 Install the package of network-manager. =====
264 264  
500 + Run commands:
265 265  
502 +(% class="box infomessage" %)
503 +(((
504 + apt update
505 + apt install network-manager
506 +)))
266 266  
508 +[[image:image-20220507140730-1.png]]
267 267  
268 -1. Installation of Antenna
269 269  
270 -HP0D use Fiber Glass Antenna.
271 271  
272 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
512 +===== 6.3 Reboot the device. =====
273 273  
274 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
514 + Run command:
275 275  
516 +(% class="box infomessage" %)
517 +(((
518 + reboot
519 +)))
276 276  
277 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
521 +[[image:image-20220507140814-2.png]]
278 278  
523 +===== 6.4 Check the wireless type =====
279 279  
525 + Run command:
280 280  
527 +(% class="box infomessage" %)
528 +(((
529 + iw dev
530 +)))
281 281  
532 +[[image:image-20220507140941-3.png]]
282 282  
283 -1. SSH Access for Linux console
534 +===== 6.5 Connect the WiFi. =====
284 284  
285 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
536 + Run command:
286 286  
287 -Port:         22
538 +(% class="box infomessage" %)
539 +(((
540 + nmtui
541 +)))
288 288  
289 -User Name:      **root**
543 +[[image:image-20220507140953-4.png]]
290 290  
291 -Password:         **Randomly generated （found on device’s label ）**
292 292  
293 293  
294 -After logging in, you will be in the Linux console and can enter commands as shown below.
547 +==== 7. Trouble Shootings ====
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
549 +===== 7.1 How to get a wallet address? =====
297 297  
551 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
298 298  
299 299  
554 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
300 300  
301 -1. Trouble Shootings
302 -11. How to get a wallet address?
556 +(((
557 + User can login the HP0D, able to access other Web Pages except miner page
558 +)))
303 303  
304 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
560 +(((
561 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
562 +)))
305 305  
306 306  
307 -1.
308 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
565 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
309 309  
310 -//User can login the HP0D, able to access other Web Pages except miner page//
567 +(% style="text-align:center" %)
568 +[[image:image-20220506182042-2.png||height="250" width="516"]]
311 311  
570 +(% style="text-align:center" %)
571 +[[image:1651832455372-647.png||height="224" width="520"]]
312 312  
313 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
314 314  
574 + HP0D is establish connection to Helium server and not finished. And you might see above.
315 315  
316 -1.
317 -11. Onboarding ~-~- Some parameters in miner page show timeout
576 + It might relate to the network where might up to 10mins
318 318  
319 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
320 320  
321 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
579 +===== 7.4 Onboarding – Bad Gaterway =====
322 322  
323 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
581 +(% style="text-align:center" %)
582 +[[image:1651832583790-633.png]]
324 324  
325 -//It might relate to the network where might up to 10mins//
584 + This is caused by the process leads too long which just need to refresh the page.
326 326  
327 327  
328 -1.
329 -11. Onboarding – Bad Gaterway
587 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
589 +(% style="text-align:center" %)
590 +[[image:image-20220506182424-3.png]]
332 332  
333 -//This is caused by the process leads too long which just need to refresh the page.//
592 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
334 334  
594 + device block height is much lower than the current height as the above picture like '1 1', the QR code
335 335  
336 -1.
337 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
596 + generation may fail.
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
340 340  
341 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
599 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
342 342  
601 +(% style="text-align:center" %)
602 +[[image:1651832742262-209.png||height="297" width="365"]]
343 343  
344 -1.
345 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
604 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
606 + click the button of ‘Clean’ to re-generate the QR Code.
348 348  
349 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
350 350  
609 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
351 351  
352 -1.
353 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
611 +(% style="text-align:center" %)
612 +[[image:1651832811038-780.png||height="462" width="216"]]
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
614 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
356 356  
357 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
616 + please contact us to help you solve.
358 358  
359 359  
360 -1.
361 -11. Onboarding – MAC address is being refreshed after scan QR Code
619 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
362 362  
363 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
621 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
364 364  
623 + public key/ wallet address to onboarding server. Server will return the match MAC address
365 365  
366 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
625 + for this hotspot.
367 367  
368 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
369 369  
628 + If you don’t see MAC address, make sure your mobile has good internet connection.
370 370  
630 +(% style="text-align:center" %)
631 +[[image:1651832880009-473.png]]
371 371  
372 372  
373 -1.
374 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
634 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
375 375  
376 -//This is caused by the server connection delay, which does not affect the normal use.//
636 + This is caused by the server connection delay, which does not affect the normal use.
377 377  
378 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
379 379  
639 +(% style="text-align:center" %)
640 +[[image:1651832959907-357.png]]
380 380  
381 -*
382 -*1. Mobile APP crash after scan the QR Code?
383 -* //Make sure you have input the correct Wallet address to generate QR Code.//
384 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 -* //Make sure your mobile app’s relevant permission are enabled.//
386 -* //Known: The Android 11 version may cause this kind of issue.//
642 +===== 7.10 Mobile APP crash after scan the QR Code? =====
387 387  
644 +* Make sure you have input the correct Wallet address to generate QR Code.
645 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
646 +* Make sure your mobile app’s relevant permission are enabled.
647 +* Known: The Android 11 version may cause this kind of issue.
648 +
388 388  1.
389 389  11. Why the frequency/region is not the same what I purchased?
390 390  
... ... @@ -456,5 +456,3 @@
456 456  
457 457  
458 458  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 -
460 -
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