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edited by Xiaoling
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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 -
2 -
3 -
4 4  (% style="text-align:center" %)
5 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
6 6  
7 7  
8 -
9 -
5 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
11 11  
12 -[[image:1651802187690-980.png]]
8 +
9 +)))
13 13  
14 -Document Version: 1.1
11 +**Table of Contents：**
15 15  
13 +{{toc/}}
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
16 += **1. Introduction** =
25 25  
18 +== **1.1 What is HP0D** ==
26 26  
20 +(((
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +)))
27 27  
24 +(((
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 +)))
28 28  
29 -~1. Introduction
28 +(((
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 +)))
30 30  
31 - 1.1 What is HP0D
32 +(((
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 +== **1.2 Specifications** ==
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 -
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 -
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 -
41 -
42 -1.2 Specifications
43 -
44 -**~ Hardware System:**
45 -
38 +**~ Hardware System:**
46 46   Linux Part:
47 47  
48 48  * Raspberry Pi 4
49 49  
50 -**~ Interface:**
43 +**~ Interface:**
51 51  
52 52  * 10M/100M RJ45 Ports x 1
53 53  * LoRaWAN Wireless
54 54  * Power Input: 12V 2A, DC
55 55  
56 -**~ Operating Condition:**
49 +**~ Operating Condition:**
57 57  
58 58  * Work Temperature: -20 ~~ 65°C
59 59  * Storage Temperature: -20 ~~ 65°C
60 60  * Power Input: 12V 2A, DC
61 61  
55 +== **1.3 Features** ==
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,388 +77,542 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
72 +== **1.4 Label info and login name** ==
80 80  
81 -1.4 Label info and login name
82 82  
75 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
77 +===
78 +**1.4.1 Label information:** ===
86 86  
87 87  
81 +**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
82 +**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
83 +**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
84 +**Miner address**:  (% class="mark" %)12xxxxxx(%%)
85 +**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
86 +**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
87 +**SN**:  (% class="mark" %)device serial number.
88 88  
89 -**~ Label information:**
90 90  
90 += **2. Quick Start & Onboarding** =
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
92 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
95 +== **2.1  Connect HP0D Web UI** ==
97 97  
98 -**// Miner address//**//:          112xxxxxx//
97 +=== **2.1.1 via HP0D’s Access Point** ===
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
99 +At the first boot of HP0D, it will auto-generate a Wi-Fi network
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
103 103  
104 -**~ SN**//:  device serial number.//
102 +[[image:1651804327535-321.png||height="325" width="199"]]
105 105  
106 106  
107 -2. Quick Start & Onboarding
105 +(% class="box infomessage" %)
106 +(((
107 + called  : **//HPD-dragino-xxxxxx//**
108 +)))
108 108  
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
110 +(% class="box infomessage" %)
111 +(((
112 + with password:  **//dragino+dragino//**
113 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
114 +)))
110 110  
111 - 2.1  Connect HP0D Web UI
112 112  
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
117 +[[image:1651804397792-591.png||height="386" width="733"]]
114 114  
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
116 116  
120 +=== **2.1.2 Connect via HP0D hostname** ===
117 117  
118 - called           : **//HPD-dragino-xxxxxx//**
122 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
119 119  
120 - with password:  **//dragino+dragino//**
124 + Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
121 121  
122 122  
127 +[[image:1651804629009-699.png]]
123 123  
124 - You can use a PC to connect to this Wi-Fi network. The PC will
129 +=== **2.1.3 Connect via Ethernet Port** ===
125 125  
126 - get an IP address 10.130.1.xxx and the HP0D has the default
131 +//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
127 127  
128 - IP 10.130.1.1
129 129  
134 +//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
130 130  
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
133 133  
137 +[[image:1651804782523-623.png]]
134 134  
135 135  
140 +== **2.2 Generate QR Code** ==
136 136  
137 -2.1.2 Connect via HP0D hostname
138 138  
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
143 +(((
144 +//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
145 +)))
140 140  
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
147 +(((
148 +//Note: After onboarding, this wallet will become the owner of this hotspot.//
142 142  
143 - Web-UI via HP0D’s hostname.
150 +
151 +)))
144 144  
153 +[[image:image-20220506140312-1.png||height="435" width="438"]]
145 145  
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
147 147  
156 +== **2.3 Onboarding Hotspot** ==
148 148  
149 -(% style="text-align:center" %)
150 -[[image:1651804629009-699.png]]
151 151  
159 +(((
160 +//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
161 +)))
152 152  
153 -2.1.3 Connect via Ethernet Port
163 +(((
164 +**//Note: the APP version needs to be greater than 3.11.//**
154 154  
155 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
166 +
167 +)))
156 156  
169 +(((
170 +//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
172 +
173 +)))
159 159  
160 -(% style="text-align:center" %)
161 -[[image:1651804782523-623.png]]
175 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
162 162  
163 163  
178 +//**3. **Scan the QR Code you generated in the previous step.//
164 164  
165 -1.
166 -11. Generate QR Code
180 +[[image:1651828211026-220.png||height="405" width="191"]]
167 167  
168 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
169 169  
170 -Note: After onboarding, this wallet will become owner of this hotspot.
183 +(((
184 +//**4. **Onboarding your device//
185 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
187 +(((
188 +Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
173 173  
190 +
191 +)))
174 174  
193 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
175 175  
195 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 180  
181 -Note: the APP version need to be greater than 3.11.
198 +**5. **//Check onboarding status where you can check from mobile~://
182 182  
200 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
186 186  
187 -1. Scan the QR Code you generated in the previous step.
203 +//You can also see the hotspot status in the below link~://
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
205 +//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
190 190  
207 +//Example~://
191 191  
192 -1. Onboarding your device
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
210 +**//Green Synced means hotspot works normally.//**
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
212 +[[image:1651828427715-679.png||height="374" width="635"]]
197 197  
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
215 +== **2.4 Set the Port Forwarding** ==
200 200  
201 201  
218 +(((
219 +//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
220 +)))
202 202  
222 +[[image:1651828514449-658.png]]
203 203  
204 -1. Check onboarding status
224 +(((
225 +
226 +)))
205 205  
206 -You can check from mobile:
228 +(((
229 +Note: Please refer to more detailed Settings
230 +)))
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
232 +(((
233 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
234 +)))
209 209  
210 -You can also see the hotspot status in below link:
236 +(((
237 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
239 +
240 +)))
213 213  
214 -Example:
242 += **3. Check the configuration of HP0D** =
215 215  
216 -Green Synced means hotspot works normal.
244 +== **3.1 LoRa frequency configuration** ==
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
219 219  
247 +[[image:1651828687205-178.png||height="323" width="657"]]
220 220  
221 221  
250 +== **3.2 Check the LoRaWAN Server Address** ==
222 222  
223 223  
224 -1.
225 -11. Set the Port Forwarding
253 +[[image:1651828703680-156.png||height="349" width="672"]]
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 228  
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
256 +== **3.3 Check Miner configuration** ==
230 230  
231 231  
232 -Note: Please refer to more detailed Settings
259 +[[image:image-20220506181408-1.png||height="451" width="513"]]
233 233  
234 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
261 +(((
262 +//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
235 235  
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
264 +
265 +)))
237 237  
267 += **4. Installation of Antenna** =
238 238  
239 239  
270 +(((
271 +//HP0D uses Fiber Glass Antenna.//
272 +)))
240 240  
274 +[[image:1651832158606-882.png]]
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
276 +(((
277 +
278 +)))
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
280 +(((
281 +//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
282 +)))
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
284 +(((
285 +[[image:1651832205608-998.png||height="349" width="198"]]
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
287 +
288 +)))
251 251  
290 += **5. SSH Access for Linux console** =
252 252  
253 253  
293 +(((
294 +**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
295 +)))
254 254  
297 +(((
298 +//Port:  22//
299 +)))
255 255  
301 +(((
302 +//User Name:      (% style="color:green" %)**root**//
303 +)))
256 256  
305 +(((
306 +//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
257 257  
308 +
309 +)))
258 258  
311 +(((
312 +//After logging in, you will be in the Linux console and can enter commands as shown below.//
259 259  
260 -1.
261 -11. Check Miner configuration
314 +
315 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
317 +[[image:1651832284160-991.png||height="171" width="729"]]
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
266 266  
320 += **6. How to change the Wireless function of HP0D** =
267 267  
322 +//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
268 268  
269 269  
325 +== **6.1 Access the Linux console.** ==
270 270  
271 -1. Installation of Antenna
327 +//Follow the previous step of Step 5.//
272 272  
273 -HP0D use Fiber Glass Antenna.
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
330 +== **6.2 Install the package of network-manager** ==
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
278 278  
333 +//Run commands~://
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
335 +(% class="box infomessage" %)
336 +(((
337 + apt update
338 + apt install network-manager
339 +)))
281 281  
341 +[[image:image-20220507140730-1.png||height="402" width="728"]]
282 282  
283 283  
344 +== **6.3 Reboot the device** ==
284 284  
285 285  
286 -1. SSH Access for Linux console
347 +//Run command~://
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
349 +(% class="box infomessage" %)
350 +(((
351 + reboot
352 +)))
289 289  
290 -Port:         22
354 +[[image:image-20220507140814-2.png]]
291 291  
292 -User Name:      **root**
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
357 +== **6.4 Check the wireless type** ==
295 295  
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
360 +//Run command~://
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
362 +(% class="box infomessage" %)
363 +(((
364 + iw dev
365 +)))
300 300  
367 +[[image:image-20220507140941-3.png]]
301 301  
302 302  
370 +== **6.5 Connect the WiFi** ==
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
373 +//Run command~://
308 308  
375 +(% class="box infomessage" %)
376 +(((
377 + nmtui
378 +)))
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
380 +[[image:image-20220507140953-4.png]]
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
314 314  
383 += **7. Trouble Shootings** =
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
385 +== **7.1 How to get a wallet address?** ==
317 317  
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
388 +**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
391 +== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
327 327  
328 -//It might relate to the network where might up to 10mins//
394 +(((
395 +//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
396 +)))
329 329  
398 +(((
399 +//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
401 +
402 +)))
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
404 +== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
337 337  
407 +[[image:image-20220506182042-2.png||height="250" width="516"]]
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
409 +[[image:1651832455372-647.png||height="224" width="520"]]
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
412 +**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
345 345  
414 +**//It might relate to the network which might be up to 10mins.//**
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
417 +== **7.4 Onboarding – Bad Gateway** ==
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
353 353  
420 +[[image:1651832583790-633.png]]
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
423 +//**This is caused by the process leading too long which just needs to refresh the page.**//
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
361 361  
426 +== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
429 +[[image:image-20220506182424-3.png]]
367 367  
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
432 +(((
433 +//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
435 +
436 +)))
372 372  
438 +== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
373 373  
440 +[[image:1651832742262-209.png||height="297" width="365"]]
374 374  
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
443 +(((
444 +//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
446 +
447 +)))
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
449 +== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
382 382  
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
452 +[[image:1651832811038-780.png||height="462" width="216"]]
390 390  
391 -1.
392 -11. Why the frequency/region is not the same what I purchased?
393 393  
394 -//Each HP0D is inspected and configured prior to shipping.//
455 +(((
456 +//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
395 395  
396 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
458 +
459 +)))
397 397  
461 +== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
398 398  
399 -1.
400 -11. Can use the frequency to a region where is not support?
401 401  
402 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
464 +(((
465 +//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
403 403  
467 +
468 +)))
469 +
470 +(((
471 +//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
472 +)))
473 +
474 +[[image:1651832880009-473.png]]
475 +
476 +
477 +== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
478 +
479 +
480 +**//This is caused by the server connection delay, which does not affect the regular use.//**
481 +
482 +[[image:1651832959907-357.png]]
483 +
484 +
485 +== **7.10 Mobile APP crash after scanning the QR Code?** ==
486 +
487 +
488 +* //**Make sure you have input the correct Wallet address to generate QR Code.**//
489 +* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
490 +* //**Make sure your mobile app’s relevant permission is enabled.**//
491 +* //**Known: The Android 11 version may cause this kind of issue.**//
492 +
493 +== **7.11 Why the frequency/region is not the same as what I purchased?** ==
494 +
495 +
496 +(((
497 +//**Each HP0D is inspected and configured prior to shipping.**//
498 +)))
499 +
500 +(((
501 +//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
502 +
503 +
504 +)))
505 +
506 +== **7.12 Can use the frequency to a region where is no support?** ==
507 +
508 +
509 +(((
510 +//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
511 +)))
512 +
513 +(((
404 404  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
405 405  
516 +
517 +)))
406 406  
407 -1.
408 -11. Can change the frequency of the HP0D Miner?
519 +== **7.13 Can change the frequency of the HP0D Miner?** ==
409 409  
521 +
410 410  //We do not recommend doing this, it may damage your device//
411 411  
412 412  
525 += **8. OTA Version Info** =
413 413  
527 +== **When does the OTA update happen?** ==
414 414  
415 415  
416 -1. Supports
530 +**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
417 417  
418 -//If you are experiencing issues and can’t solve, you can send mail to//
532 +== **# 2022/05/14** ==
419 419  
420 -[[//support@dragino.com//>>mailto:support@dragino.com]]
421 421  
422 -//With your question as detail as possible. We will reply and help you in the shortest.//
535 +1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
536 +1. //Add postinst after auto-update//
537 +1. //Add Miner version mark.//
538 +1. //Add fast sync if miner GAP is large//
423 423  
540 += **9. Supports** =
424 424  
542 +(((
543 +**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
544 +)))
425 425  
546 +(((
547 +**//With your question as detailed as possible. We will reply and help you in the shortest.//**
426 426  
427 -1. Order Info
549 +
550 +)))
428 428  
429 -**HP0D-XXX**
552 += **10. Order Info** =
430 430  
431 -**XXX**: Frequency Band
554 +(% style="color:#0000ff" %)**HP0D-XXX**
432 432  
433 -* 868: For Bands: EU868,IN865
434 -* 915: For Bands: US915,AU915,AS923,KR920
556 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
435 435  
558 +* **AS923**: LoRaWAN AS923 band
559 +* **AU915**: LoRaWAN AU915 band
560 +* **EU868**: LoRaWAN EU868 band
561 +* **KR920**: LoRaWAN KR920 band
562 +* **US915**: LoRaWAN US915 band
563 +* **IN865**: LoRaWAN IN865 band
436 436  
437 -1. Manufacturer Info
565 += **11. Manufacturer Info** =
438 438  
567 +(((
439 439  **Shenzhen Dragino Technology Development co. LTD**
569 +)))
440 440  
571 +(((
441 441  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
573 +)))
442 442  
443 -LongCheng Street, LongGang District ; Shenzhen 518116,China
575 +(((
576 +Longcheng Street, LongGang District; Shenzhen 518116, China
444 444  
445 445  
446 -1. FCC Warning
579 +
580 +)))
447 447  
582 += 12. FCC Warning =
583 +
584 +(((
448 448  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
586 +)))
449 449  
588 +(((
450 450  ~-~- Reorient or relocate the receiving antenna.
590 +)))
451 451  
592 +(((
452 452  ~-~- Increase the separation between the equipment and receiver.
594 +)))
453 453  
596 +(((
454 454  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
598 +)))
455 455  
600 +(((
456 456  ~-~- Consult the dealer or an experienced radio/TV technician for help.
602 +)))
457 457  
458 -
604 +(((
459 459  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
606 +)))
460 460  
461 -
608 +(((
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
610 +)))
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