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Last modified by Xiaoling on 2024/10/21 15:44
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edited by Xiaoling
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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Author
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1 -XWiki.Xiaoling
1 +XWiki.Edwin
Content
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1 -
2 -
3 -
4 4  (% style="text-align:center" %)
5 -[[image:1651802206983-860.png||height="645" width="602"]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
6 6  
7 7  
8 -
9 -
5 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
11 11  
12 -[[image:1651802187690-980.png]]
8 +
9 +)))
13 13  
14 -Document Version: 1.1
11 +**Table of Contents：**
15 15  
13 +{{toc/}}
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
16 += 1. Introduction =
25 25  
18 +== 1.1 What is HP0D ==
26 26  
20 +(((
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +)))
27 27  
24 +(((
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 +)))
28 28  
29 -~1. Introduction
28 +(((
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 +)))
30 30  
31 - 1.1 What is HP0D
32 +(((
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 +== 1.2 Specifications ==
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 -
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 -
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 -
41 -
42 -1.2 Specifications
43 -
44 -**~ Hardware System:**
45 -
38 +**~ Hardware System:**
46 46   Linux Part:
47 47  
48 48  * Raspberry Pi 4
49 49  
50 -**~ Interface:**
43 +**~ Interface:**
51 51  
52 52  * 10M/100M RJ45 Ports x 1
53 53  * LoRaWAN Wireless
54 54  * Power Input: 12V 2A, DC
55 55  
56 -**~ Operating Condition:**
49 +**~ Operating Condition:**
57 57  
58 58  * Work Temperature: -20 ~~ 65°C
59 59  * Storage Temperature: -20 ~~ 65°C
60 60  * Power Input: 12V 2A, DC
61 61  
55 +== 1.3 Features ==
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,388 +77,440 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
72 +== 1.4 Label info and login name ==
80 80  
81 -1.4 Label info and login name
74 +[[image:1651803959860-394.png||height="500" width="375"]]
75 +**Label information:**
76 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
77 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
78 +**Miner animal name**: xxx-xxx-xxx
79 +**Miner address**:       112xxxxxx
80 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
81 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
82 +**SN**:  device serial number.
82 82  
84 += 2. Quick Start & Onboarding =
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
86 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
86 86  
88 +== 2.1  Connect HP0D Web UI ==
87 87  
90 +=== 2.1.1 via HP0D’s Access Point ===
88 88  
89 -**~ Label information:**
92 +At the first boot of HP0D, it will auto generate a Wi-Fi network
90 90  
94 +[[image:1651804327535-321.png||height="325" width="199"]]
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
96 +(% class="box infomessage" %)
97 +(((
98 + called  : **//HPD-dragino-xxxxxx//**
99 +)))
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
101 +(% class="box infomessage" %)
102 +(((
103 + with password:  **//dragino+dragino//**
104 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
105 +)))
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
107 +[[image:1651804397792-591.png||height="386" width="733"]]
97 97  
98 -**// Miner address//**//:          112xxxxxx//
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
110 +=== 2.1.2 Connect via HP0D hostname ===
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
112 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
103 103  
104 -**~ SN**//:  device serial number.//
114 +Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
105 105  
106 -
107 -2. Quick Start & Onboarding
108 -
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
110 -
111 - 2.1  Connect HP0D Web UI
112 -
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
114 -
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
116 -
117 -
118 - called           : **//HPD-dragino-xxxxxx//**
119 -
120 - with password:  **//dragino+dragino//**
121 -
122 -
123 -
124 - You can use a PC to connect to this Wi-Fi network. The PC will
125 -
126 - get an IP address 10.130.1.xxx and the HP0D has the default
127 -
128 - IP 10.130.1.1
129 -
130 -
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
133 -
134 -
135 -
136 -
137 -2.1.2 Connect via HP0D hostname
138 -
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
140 -
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
142 -
143 - Web-UI via HP0D’s hostname.
144 -
145 -
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
147 -
148 -
149 -(% style="text-align:center" %)
150 150  [[image:1651804629009-699.png]]
151 151  
118 +=== 2.1.3 Connect via Ethernet Port ===
152 152  
153 -2.1.3 Connect via Ethernet Port
154 -
155 155  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
156 156  
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
159 -
160 -(% style="text-align:center" %)
123 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
161 161  [[image:1651804782523-623.png]]
162 162  
126 +== 2.2 Generate QR Code ==
163 163  
164 -
165 -1.
166 -11. Generate QR Code
167 -
128 +(((
168 168  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
130 +)))
169 169  
132 +(((
170 170  Note: After onboarding, this wallet will become owner of this hotspot.
134 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
136 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
138 +== 2.3 Onboarding Hotspot ==
174 174  
140 +(((
141 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 +)))
175 175  
176 -
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 -
144 +(((
181 181  Note: the APP version need to be greater than 3.11.
146 +)))
182 182  
148 +(((
149 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
150 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
186 186  
187 -1. Scan the QR Code you generated in the previous step.
154 +3. Scan the QR Code you generated in the previous step.
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
156 +[[image:1651828211026-220.png||height="405" width="191"]]
190 190  
158 +(((
159 +4. Onboarding your device
160 +)))
191 191  
192 -1. Onboarding your device
162 +(((
163 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
164 +)))
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
166 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
168 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
197 197  
170 +5. Check onboarding status
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
200 -
201 -
202 -
203 -
204 -1. Check onboarding status
205 -
206 206  You can check from mobile:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
174 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
209 209  
210 210  You can also see the hotspot status in below link:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
178 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
213 213  
214 214  Example:
215 215  
216 216  Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
184 +[[image:1651828427715-679.png||height="374" width="635"]]
219 219  
186 +== 2.4 Set the Port Forwarding ==
220 220  
188 +(((
189 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
190 +)))
221 221  
192 +[[image:1651828514449-658.png]]
222 222  
194 +(((
195 +
196 +)))
223 223  
224 -1.
225 -11. Set the Port Forwarding
226 -
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 -
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 -
231 -
198 +(((
232 232  Note: Please refer to more detailed Settings
200 +)))
233 233  
202 +(((
234 234  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
204 +)))
235 235  
206 +(((
236 236  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
208 +)))
237 237  
210 += 3. Check the configuration of HP0D =
238 238  
212 +== 3.1 LoRa frequency configuration ==
239 239  
214 +[[image:1651828687205-178.png||height="323" width="657"]]
240 240  
216 +== 3.2 Check the LoRaWAN serveraddress ==
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
218 +[[image:1651828703680-156.png||height="349" width="672"]]
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
220 +== 3.3 Check Miner configuration ==
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
222 +[[image:image-20220506181408-1.png||height="451" width="513"]]
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
224 +(((
225 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
226 +)))
251 251  
228 += 4. Installation of Antenna =
252 252  
230 +(((
231 +HP0D use Fiber Glass Antenna.
232 +)))
253 253  
234 +[[image:1651832158606-882.png]]
254 254  
236 +(((
237 +
238 +)))
255 255  
240 +(((
241 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
242 +)))
256 256  
244 +(((
245 +[[image:1651832205608-998.png||height="349" width="198"]]
246 +)))
257 257  
248 += 5. SSH Access for Linux console =
258 258  
250 +(((
251 +IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
252 +)))
259 259  
260 -1.
261 -11. Check Miner configuration
254 +(((
255 +Port:         22
256 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
258 +(((
259 +User Name:      (% style="color:green" %)**root**
260 +)))
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
262 +(((
263 +Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
264 +)))
266 266  
266 +(((
267 +After logging in, you will be in the Linux console and can enter commands as shown below.
268 +)))
267 267  
270 +[[image:1651832284160-991.png||height="171" width="729"]]
268 268  
272 += **6. How to change the Wireless function of HP0D** =
269 269  
274 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
270 270  
271 -1. Installation of Antenna
276 +== **6.1 Access the Linux console.** ==
272 272  
273 -HP0D use Fiber Glass Antenna.
278 +Follow the previous step of Step 5.
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
280 +== 6.2 Install the package of network-manager ==
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
282 +Run commands:
278 278  
284 +(% class="box infomessage" %)
285 +(((
286 + apt update
287 + apt install network-manager
288 +)))
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
290 +[[image:image-20220507140730-1.png||height="402" width="728"]]
281 281  
292 +== 6.3 Reboot the device ==
282 282  
294 +Run command:
283 283  
296 +(% class="box infomessage" %)
297 +(((
298 + reboot
299 +)))
284 284  
301 +[[image:image-20220507140814-2.png]]
285 285  
286 -1. SSH Access for Linux console
303 +== 6.4 Check the wireless type ==
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
305 +Run command:
289 289  
290 -Port:         22
307 +(% class="box infomessage" %)
308 +(((
309 + iw dev
310 +)))
291 291  
292 -User Name:      **root**
312 +[[image:image-20220507140941-3.png]]
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
314 +== 6.5 Connect the WiFi ==
295 295  
316 +Run command:
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
318 +(% class="box infomessage" %)
319 +(((
320 + nmtui
321 +)))
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
323 +[[image:image-20220507140953-4.png]]
300 300  
325 += 7. Trouble Shootings =
301 301  
327 +== 7.1 How to get a wallet address? ==
302 302  
329 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
331 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
333 +(((
334 +User can login the HP0D, able to access other Web Pages except miner page.
335 +)))
308 308  
337 +(((
338 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
339 +)))
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
341 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
343 +[[image:image-20220506182042-2.png||height="250" width="516"]]
314 314  
345 +[[image:1651832455372-647.png||height="224" width="520"]]
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
347 +HP0D is establish connection to Helium server and not finished. And you might see above.
317 317  
349 +It might relate to the network where might up to 10mins.
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
351 +== 7.4 Onboarding – Bad Gaterway ==
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
353 +[[image:1651832583790-633.png]]
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
355 +This is caused by the process leads too long which just need to refresh the page.
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
357 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
327 327  
328 -//It might relate to the network where might up to 10mins//
359 +[[image:image-20220506182424-3.png]]
329 329  
361 +(((
362 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
363 +)))
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
365 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
367 +[[image:1651832742262-209.png||height="297" width="365"]]
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
337 -
338 -
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
341 -
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
343 -
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
345 -
346 -
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
349 -
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
351 -
369 +(((
352 352  Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
371 +)))
353 353  
373 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
375 +[[image:1651832811038-780.png||height="462" width="216"]]
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
377 +(((
378 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
379 +)))
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
381 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
361 361  
383 +(((
384 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
385 +)))
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
387 +(((
388 +If you don’t see MAC address, make sure your mobile has good internet connection.
389 +)))
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
391 +[[image:1651832880009-473.png]]
367 367  
393 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
395 +This is caused by the server connection delay, which does not affect the normal use.
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
397 +[[image:1651832959907-357.png]]
372 372  
399 +== 7.10 Mobile APP crash after scan the QR Code? ==
373 373  
401 +* Make sure you have input the correct Wallet address to generate QR Code.
402 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
403 +* Make sure your mobile app’s relevant permission are enabled.
404 +* Known: The Android 11 version may cause this kind of issue.
374 374  
406 +== 7.11 Why the frequency/region is not the same what I purchased? ==
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
408 +(((
409 +Each HP0D is inspected and configured prior to shipping.
410 +)))
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
412 +(((
413 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
414 +)))
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
416 +== 7.12 Can use the frequency to a region where is not support? ==
382 382  
418 +(((
419 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
420 +)))
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
390 -
391 -1.
392 -11. Why the frequency/region is not the same what I purchased?
393 -
394 -//Each HP0D is inspected and configured prior to shipping.//
395 -
396 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
397 -
398 -
399 -1.
400 -11. Can use the frequency to a region where is not support?
401 -
402 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
403 -
422 +(((
404 404  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
424 +)))
405 405  
426 +== 7.13 Can change the frequency of the HP0D Miner? ==
406 406  
407 -1.
408 -11. Can change the frequency of the HP0D Miner?
428 +We do not recommend doing this, it may damage your device
409 409  
410 -//We do not recommend doing this, it may damage your device//
411 411  
431 += 8. OTA Version Info =
412 412  
433 +== # 2022/05/14 ==
413 413  
435 +1. Update to the latest miner version: miner-arm64_2022.05.13.0_GA
436 +1. Add postinst after auto-update
437 +1. Add Miner version mark.
438 +1. Add fast sync if miner GAP is large
414 414  
415 415  
416 -1. Supports
441 += 9. Supports =
417 417  
418 -//If you are experiencing issues and can’t solve, you can send mail to//
443 +(((
444 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
445 +)))
419 419  
420 -[[//support@dragino.com//>>mailto:support@dragino.com]]
447 +(((
448 +With your question as detail as possible. We will reply and help you in the shortest.
421 421  
422 -//With your question as detail as possible. We will reply and help you in the shortest.//
450 +
451 +)))
423 423  
453 += 10. Order Info =
424 424  
455 +(% style="color:#0000ff" %)**HP0D-XXX**
425 425  
457 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
426 426  
427 -1. Order Info
428 -
429 -**HP0D-XXX**
430 -
431 -**XXX**: Frequency Band
432 -
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
436 436  
437 -1. Manufacturer Info
463 += 11. Manufacturer Info =
438 438  
465 +(((
439 439  **Shenzhen Dragino Technology Development co. LTD**
467 +)))
440 440  
469 +(((
441 441  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
471 +)))
442 442  
473 +(((
443 443  LongCheng Street, LongGang District ; Shenzhen 518116,China
444 444  
445 445  
446 -1. FCC Warning
477 +
478 +)))
447 447  
480 += 12. FCC Warning =
481 +
482 +(((
448 448  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
484 +)))
449 449  
486 +(((
450 450  ~-~- Reorient or relocate the receiving antenna.
488 +)))
451 451  
490 +(((
452 452  ~-~- Increase the separation between the equipment and receiver.
492 +)))
453 453  
494 +(((
454 454  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
496 +)))
455 455  
498 +(((
456 456  ~-~- Consult the dealer or an experienced radio/TV technician for help.
500 +)))
457 457  
458 -
502 +(((
459 459  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
504 +)))
460 460  
461 -
506 +(((
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
508 +)))
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