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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
12 + **Contents:**
15 15  
14 +{{toc/}}
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
17 += 1. Introduction =
25 25  
19 +== 1.1 What is HP0D ==
26 26  
21 +(((
22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 +)))
27 27  
25 +(((
26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 +)))
28 28  
29 -~1. Introduction
29 +(((
30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 +)))
30 30  
31 - 1.1 What is HP0D
33 +(((
34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 +== 1.2 Specifications ==
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 -
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 -
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 -
41 -
42 -1.2 Specifications
43 -
44 -**~ Hardware System:**
45 -
39 +**~ Hardware System:**
46 46   Linux Part:
47 47  
48 48  * Raspberry Pi 4
49 49  
50 -**~ Interface:**
44 +**~ Interface:**
51 51  
52 52  * 10M/100M RJ45 Ports x 1
53 53  * LoRaWAN Wireless
54 54  * Power Input: 12V 2A, DC
55 55  
56 -**~ Operating Condition:**
50 +**~ Operating Condition:**
57 57  
58 58  * Work Temperature: -20 ~~ 65°C
59 59  * Storage Temperature: -20 ~~ 65°C
60 60  * Power Input: 12V 2A, DC
61 61  
56 +== 1.3 Features ==
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,355 +77,372 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
73 +== 1.4 Label info and login name ==
80 80  
81 -1.4 Label info and login name
75 +[[image:1651803959860-394.png||height="500" width="375"]]
76 +**Label information:**
77 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 +**Miner animal name**: xxx-xxx-xxx
80 +**Miner address**:       112xxxxxx
81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 +**SN**:  device serial number.
82 82  
85 += 2. Quick Start & Onboarding =
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
87 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
86 86  
89 +== 2.1  Connect HP0D Web UI ==
87 87  
91 +=== 2.1.1 via HP0D’s Access Point ===
88 88  
89 -**~ Label information:**
93 +At the first boot of HP0D, it will auto generate a Wi-Fi network
90 90  
95 +[[image:1651804327535-321.png||height="325" width="199"]]
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
97 +(% class="box infomessage" %)
98 + called           : **//HPD-dragino-xxxxxx//**
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
100 +(% class="box infomessage" %)
101 + with password:  **//dragino+dragino//**
102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
104 +[[image:1651804397792-591.png||height="386" width="733"]]
97 97  
98 -**// Miner address//**//:          112xxxxxx//
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
107 +=== 2.1.2 Connect via HP0D hostname ===
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
103 103  
104 -**~ SN**//:  device serial number.//
111 +Like: __**//http:~/~/dragino-4ba54a//**__
105 105  
106 -
107 -2. Quick Start & Onboarding
108 -
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
110 -
111 - 2.1  Connect HP0D Web UI
112 -
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
114 -
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
116 -
117 -
118 - called           : **//HPD-dragino-xxxxxx//**
119 -
120 - with password:  **//dragino+dragino//**
121 -
122 -
123 -
124 - You can use a PC to connect to this Wi-Fi network. The PC will
125 -
126 - get an IP address 10.130.1.xxx and the HP0D has the default
127 -
128 - IP 10.130.1.1
129 -
130 -
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
133 -
134 -
135 -
136 -
137 -2.1.2 Connect via HP0D hostname
138 -
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
140 -
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
142 -
143 - Web-UI via HP0D’s hostname.
144 -
145 -
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
147 -
148 -
149 -(% style="text-align:center" %)
150 150  [[image:1651804629009-699.png]]
151 151  
115 +=== 2.1.3 Connect via Ethernet Port ===
152 152  
153 -2.1.3 Connect via Ethernet Port
154 -
155 155  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
156 -
157 -
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
159 -
160 -(% style="text-align:center" %)
118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
161 161  [[image:1651804782523-623.png]]
162 162  
121 +== 2.2 Generate QR Code ==
163 163  
164 -
165 -1.
166 -11. Generate QR Code
167 -
123 +(((
168 168  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
125 +)))
169 169  
127 +(((
170 170  Note: After onboarding, this wallet will become owner of this hotspot.
129 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
131 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
174 174  
134 +== 2.3 Onboarding Hotspot ==
175 175  
136 +(((
137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
138 +)))
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 -
140 +(((
181 181  Note: the APP version need to be greater than 3.11.
142 +)))
182 182  
144 +(((
145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
146 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
186 186  
187 -1. Scan the QR Code you generated in the previous step.
150 +3. Scan the QR Code you generated in the previous step.
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
152 +[[image:1651828211026-220.png||height="405" width="191"]]
190 190  
154 +(((
155 +4. Onboarding your device
156 +)))
191 191  
192 -1. Onboarding your device
158 +(((
159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
160 +)))
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
197 197  
166 +5. Check onboarding status
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
200 -
201 -
202 -
203 -
204 -1. Check onboarding status
205 -
206 206  You can check from mobile:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
209 209  
210 210  You can also see the hotspot status in below link:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
213 213  
214 214  Example:
215 215  
216 216  Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
180 +[[image:1651828427715-679.png||height="374" width="635"]]
219 219  
220 220  
183 +== 2.4 Set the Port Forwarding ==
221 221  
185 +(((
186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
187 +)))
222 222  
189 +[[image:1651828514449-658.png]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
191 +(((
192 +
193 +)))
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 -
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 -
231 -
195 +(((
232 232  Note: Please refer to more detailed Settings
197 +)))
233 233  
199 +(((
234 234  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
201 +)))
235 235  
203 +(((
236 236  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
205 +)))
237 237  
207 += 3. Check the configuration of HP0D =
238 238  
209 +== 3.1 LoRa frequency configuration ==
239 239  
211 +[[image:1651828687205-178.png||height="323" width="657"]]
240 240  
213 +== 3.2 Check the LoRaWAN serveraddress ==
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
215 +[[image:1651828703680-156.png||height="349" width="672"]]
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
217 +== 3.3 Check Miner configuration ==
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
219 +[[image:image-20220506181408-1.png||height="451" width="513"]]
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
221 +(((
222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
223 +)))
251 251  
225 += 4. Installation of Antenna =
252 252  
253 -
254 -
255 -
256 -
257 -
258 -
259 -
260 -1.
261 -11. Check Miner configuration
262 -
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
264 -
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
266 -
267 -
268 -
269 -
270 -
271 -1. Installation of Antenna
272 -
227 +(((
273 273  HP0D use Fiber Glass Antenna.
229 +)))
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
231 +[[image:1651832158606-882.png]]
276 276  
233 +(((
234 +
235 +)))
236 +
237 +(((
277 277  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
239 +)))
278 278  
241 +(((
242 +[[image:1651832205608-998.png||height="349" width="198"]]
243 +)))
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
245 += 5. SSH Access for Linux console =
281 281  
282 -
283 -
284 -
285 -
286 -1. SSH Access for Linux console
287 -
247 +(((
288 288  IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
249 +)))
289 289  
251 +(((
290 290  Port:         22
253 +)))
291 291  
255 +(((
292 292  User Name:      **root**
257 +)))
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
259 +(((
260 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
261 +)))
295 295  
296 -
263 +(((
297 297  After logging in, you will be in the Linux console and can enter commands as shown below.
265 +)))
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
267 +[[image:1651832284160-991.png||height="171" width="729"]]
300 300  
269 += **6. How to change the Wireless function of HP0D** =
301 301  
271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
302 302  
273 +== **6.1 Access the Linux console.** ==
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
275 +Follow the previous step of Step 5.
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
277 +== 6.2 Install the package of network-manager ==
308 308  
279 +Run commands:
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
281 +(% class="box infomessage" %)
282 +(((
283 + apt update
284 + apt install network-manager
285 +)))
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
287 +[[image:image-20220507140730-1.png||height="402" width="728"]]
314 314  
289 +== 6.3 Reboot the device ==
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
291 +Run command:
317 317  
293 +(% class="box infomessage" %)
294 +(((
295 + reboot
296 +)))
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
298 +[[image:image-20220507140814-2.png]]
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
300 +== 6.4 Check the wireless type ==
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
302 +Run command:
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
304 +(% class="box infomessage" %)
305 +(((
306 + iw dev
307 +)))
327 327  
328 -//It might relate to the network where might up to 10mins//
309 +[[image:image-20220507140941-3.png]]
329 329  
311 +== 6.5 Connect the WiFi ==
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
313 +Run command:
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
315 +(% class="box infomessage" %)
316 +(((
317 + nmtui
318 +)))
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
320 +[[image:image-20220507140953-4.png]]
337 337  
322 += 7. Trouble Shootings =
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
324 +== 7.1 How to get a wallet address? ==
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
345 345  
330 +(((
331 +User can login the HP0D, able to access other Web Pages except miner page.
332 +)))
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
334 +(((
335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
336 +)))
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
340 +[[image:image-20220506182042-2.png||height="250" width="516"]]
353 353  
342 +[[image:1651832455372-647.png||height="224" width="520"]]
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
344 +HP0D is establish connection to Helium server and not finished. And you might see above.
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
346 +It might relate to the network where might up to 10mins.
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
348 +== 7.4 Onboarding – Bad Gaterway ==
361 361  
350 +[[image:1651832583790-633.png]]
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
352 +This is caused by the process leads too long which just need to refresh the page.
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
367 367  
356 +[[image:image-20220506182424-3.png]]
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
358 +(((
359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
360 +)))
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
372 372  
364 +[[image:1651832742262-209.png||height="297" width="365"]]
373 373  
366 +(((
367 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
368 +)))
374 374  
370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
372 +[[image:1651832811038-780.png||height="462" width="216"]]
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
374 +(((
375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
376 +)))
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
382 382  
380 +(((
381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
382 +)))
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
384 +(((
385 +If you don’t see MAC address, make sure your mobile has good internet connection.
386 +)))
390 390  
391 -1.
392 -11. Why the frequency/region is not the same what I purchased?
388 +[[image:1651832880009-473.png]]
393 393  
394 -//Each HP0D is inspected and configured prior to shipping.//
390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
395 395  
396 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
392 +This is caused by the server connection delay, which does not affect the normal use.
397 397  
394 +[[image:1651832959907-357.png]]
398 398  
399 -1.
400 -11. Can use the frequency to a region where is not support?
396 +== 7.10 Mobile APP crash after scan the QR Code? ==
401 401  
402 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
398 +* Make sure you have input the correct Wallet address to generate QR Code.
399 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
400 +* Make sure your mobile app’s relevant permission are enabled.
401 +* Known: The Android 11 version may cause this kind of issue.
403 403  
404 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
403 +== 7.11 Why the frequency/region is not the same what I purchased? ==
405 405  
405 +(((
406 +Each HP0D is inspected and configured prior to shipping.
407 +)))
406 406  
407 -1.
408 -11. Can change the frequency of the HP0D Miner?
409 +(((
410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
411 +)))
409 409  
410 -//We do not recommend doing this, it may damage your device//
413 +== 7.12 Can use the frequency to a region where is not support? ==
411 411  
415 +(((
416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
417 +)))
412 412  
419 +(((
420 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
421 +)))
413 413  
423 +== 7.13 Can change the frequency of the HP0D Miner? ==
414 414  
425 +We do not recommend doing this, it may damage your device
415 415  
416 -1. Supports
427 += 8. Supports =
417 417  
418 -//If you are experiencing issues and can’t solve, you can send mail to//
429 +(((
430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
431 +)))
419 419  
420 -[[//support@dragino.com//>>mailto:support@dragino.com]]
433 +(((
434 +With your question as detail as possible. We will reply and help you in the shortest.
435 +)))
421 421  
422 -//With your question as detail as possible. We will reply and help you in the shortest.//
437 += 9. Order Info =
423 423  
424 -
425 -
426 -
427 -1. Order Info
428 -
429 429  **HP0D-XXX**
430 430  
431 431  **XXX**: Frequency Band
... ... @@ -433,32 +433,46 @@
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
446 += 10. Manufacturer Info =
436 436  
437 -1. Manufacturer Info
438 -
448 +(((
439 439  **Shenzhen Dragino Technology Development co. LTD**
450 +)))
440 440  
452 +(((
441 441  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
454 +)))
442 442  
456 +(((
443 443  LongCheng Street, LongGang District ; Shenzhen 518116,China
458 +)))
444 444  
460 += 11. FCC Warning =
445 445  
446 -1. FCC Warning
447 -
462 +(((
448 448  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
464 +)))
449 449  
466 +(((
450 450  ~-~- Reorient or relocate the receiving antenna.
468 +)))
451 451  
470 +(((
452 452  ~-~- Increase the separation between the equipment and receiver.
472 +)))
453 453  
474 +(((
454 454  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
476 +)))
455 455  
478 +(((
456 456  ~-~- Consult the dealer or an experienced radio/TV technician for help.
480 +)))
457 457  
458 -
482 +(((
459 459  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
484 +)))
460 460  
461 -
486 +(((
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
488 +)))
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