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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
14 +{{toc/}}
24 24  
25 25  
17 +==== 1. Introduction ====
26 26  
19 +===== 1.1 What is HP0D =====
27 27  
21 +(((
22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 +)))
28 28  
29 -~1. Introduction
25 +(((
26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 +)))
30 30  
31 - 1.1 What is HP0D
29 +(((
30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
33 +(((
34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 +)))
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 36  
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 +===== 1.2 Specifications =====
38 38  
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 -
41 -
42 -1.2 Specifications
43 -
44 -**~ Hardware System:**
45 -
40 +**~ Hardware System:**
46 46   Linux Part:
47 47  
48 48  * Raspberry Pi 4
49 49  
50 -**~ Interface:**
45 +**~ Interface:**
51 51  
52 52  * 10M/100M RJ45 Ports x 1
53 53  * LoRaWAN Wireless
54 54  * Power Input: 12V 2A, DC
55 55  
56 -**~ Operating Condition:**
51 +**~ Operating Condition:**
57 57  
58 58  * Work Temperature: -20 ~~ 65°C
59 59  * Storage Temperature: -20 ~~ 65°C
60 60  * Power Input: 12V 2A, DC
61 61  
57 +===== 1.3 Features =====
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,355 +77,402 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
74 +===== 1.4 Label info and login name =====
80 80  
81 -1.4 Label info and login name
76 +[[image:1651803959860-394.png||height="500" width="375"]]
77 +**Label information:**
78 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
79 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
80 +**Miner animal name**: xxx-xxx-xxx
81 +**Miner address**:       112xxxxxx
82 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
83 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
84 +**SN**:  device serial number.
82 82  
86 +==== 2. Quick Start & Onboarding ====
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
88 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
86 86  
87 87  
91 +===== 2.1  Connect HP0D Web UI =====
88 88  
89 -**~ Label information:**
93 +====== 2.1.1 via HP0D’s Access Point. ======
90 90  
95 +At the first boot of HP0D, it will auto generate a Wi-Fi network
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
97 +[[image:1651804327535-321.png||height="325" width="199"]]
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
99 +(% class="box infomessage" %)
100 + called           : **//HPD-dragino-xxxxxx//**
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
102 +(% class="box infomessage" %)
103 + with password:  **//dragino+dragino//**
104 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
97 97  
98 -**// Miner address//**//:          112xxxxxx//
106 +[[image:1651804397792-591.png||height="402" width="763"]]
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
109 +====== 2.1.2 Connect via HP0D hostname ======
103 103  
104 -**~ SN**//:  device serial number.//
111 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
105 105  
113 +Like: __**//http:~/~/dragino-4ba54a//**__
106 106  
107 -2. Quick Start & Onboarding
108 -
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
110 -
111 - 2.1  Connect HP0D Web UI
112 -
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
114 -
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
116 -
117 -
118 - called           : **//HPD-dragino-xxxxxx//**
119 -
120 - with password:  **//dragino+dragino//**
121 -
122 -
123 -
124 - You can use a PC to connect to this Wi-Fi network. The PC will
125 -
126 - get an IP address 10.130.1.xxx and the HP0D has the default
127 -
128 - IP 10.130.1.1
129 -
130 -
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
133 -
134 -
135 -
136 -
137 -2.1.2 Connect via HP0D hostname
138 -
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
140 -
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
142 -
143 - Web-UI via HP0D’s hostname.
144 -
145 -
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
147 -
148 -
149 -(% style="text-align:center" %)
150 150  [[image:1651804629009-699.png]]
151 151  
152 152  
153 -2.1.3 Connect via Ethernet Port
118 +====== 2.1.3 Connect via Ethernet Port ======
154 154  
155 155  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
156 -
157 -
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
159 -
160 -(% style="text-align:center" %)
121 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
161 161  [[image:1651804782523-623.png]]
162 162  
163 163  
125 +===== 2.2 Generate QR Code =====
164 164  
165 -1.
166 -11. Generate QR Code
167 -
127 +(((
168 168  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
129 +)))
169 169  
131 +(((
170 170  Note: After onboarding, this wallet will become owner of this hotspot.
133 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
135 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
174 174  
138 +===== 2.3 Onboarding Hotspot =====
175 175  
140 +(((
141 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 +)))
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 -
144 +(((
181 181  Note: the APP version need to be greater than 3.11.
182 182  
147 +
148 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
150 +(((
151 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 +)))
186 186  
187 -1. Scan the QR Code you generated in the previous step.
154 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
190 190  
157 +3. Scan the QR Code you generated in the previous step.
191 191  
192 -1. Onboarding your device
159 +[[image:1651828211026-220.png||height="405" width="191"]]
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
162 +(((
163 +4. Onboarding your device
164 +)))
197 197  
166 +(((
167 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
168 +)))
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
170 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
200 200  
172 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
201 201  
202 202  
175 +5. Check onboarding status
203 203  
204 -1. Check onboarding status
205 -
206 206  You can check from mobile:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
179 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
209 209  
210 210  You can also see the hotspot status in below link:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
183 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
213 213  
214 214  Example:
215 215  
216 216  Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
189 +[[image:1651828427715-679.png||height="374" width="635"]]
219 219  
220 220  
192 +===== 2.4 Set the Port Forwarding =====
221 221  
194 +(((
195 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
196 +)))
222 222  
198 +[[image:1651828514449-658.png]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
200 +(((
201 +
202 +)))
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 -
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 -
231 -
204 +(((
232 232  Note: Please refer to more detailed Settings
206 +)))
233 233  
208 +(((
234 234  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
210 +)))
235 235  
212 +(((
236 236  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
214 +)))
237 237  
238 238  
217 +==== 3. Check the configuration of HP0D ====
239 239  
219 +===== 3.1 LoRa frequency configuration =====
240 240  
221 +[[image:1651828687205-178.png||height="323" width="657"]]
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
224 +===== 3.2 Check the LoRaWAN serveraddress =====
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
226 +[[image:1651828703680-156.png||height="349" width="672"]]
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
251 251  
229 +===== 3.3 Check Miner configuration =====
252 252  
231 +[[image:image-20220506181408-1.png||height="451" width="513"]]
253 253  
233 +(((
234 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
235 +)))
254 254  
255 255  
238 +==== 4. Installation of Antenna ====
256 256  
240 +(((
241 +HP0D use Fiber Glass Antenna.
242 +)))
257 257  
244 +[[image:1651832158606-882.png]]
258 258  
246 +(((
247 +
248 +)))
259 259  
260 -1.
261 -11. Check Miner configuration
250 +(((
251 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
252 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
254 +(((
255 +[[image:1651832205608-998.png||height="349" width="198"]]
256 +)))
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
258 +==== 5. SSH Access for Linux console ====
266 266  
260 +(((
261 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
262 +)))
267 267  
264 +(((
265 +Port:         22
266 +)))
268 268  
268 +(((
269 +User Name:      **root**
270 +)))
269 269  
272 +(((
273 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
274 +)))
270 270  
271 -1. Installation of Antenna
276 +(((
277 +After logging in, you will be in the Linux console and can enter commands as shown below.
278 +)))
272 272  
273 -HP0D use Fiber Glass Antenna.
280 +[[image:1651832284160-991.png]]
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
283 +==== **6. How to change the Wireless function of HP0D** ====
278 278  
285 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
287 +===== **6.1 Access the Linux console.** =====
281 281  
289 +Follow the previous step of Step 5.
282 282  
283 283  
292 +===== 6.2 Install the package of network-manager. =====
284 284  
294 +Run commands:
285 285  
286 -1. SSH Access for Linux console
296 +(% class="box infomessage" %)
297 +(((
298 + apt update
299 + apt install network-manager
300 +)))
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
302 +[[image:image-20220507140730-1.png]]
289 289  
290 -Port:         22
291 291  
292 -User Name:      **root**
305 +===== 6.3 Reboot the device. =====
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
307 +Run command:
295 295  
309 +(% class="box infomessage" %)
310 +(((
311 + reboot
312 +)))
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
314 +[[image:image-20220507140814-2.png]]
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
300 300  
317 +===== 6.4 Check the wireless type =====
301 301  
319 +Run command:
302 302  
321 +(% class="box infomessage" %)
322 +(((
323 + iw dev
324 +)))
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
326 +[[image:image-20220507140941-3.png]]
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
328 +===== 6.5 Connect the WiFi. =====
308 308  
330 +Run command:
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
332 +(% class="box infomessage" %)
333 +(((
334 + nmtui
335 +)))
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
337 +[[image:image-20220507140953-4.png]]
314 314  
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
340 +==== 7. Trouble Shootings ====
317 317  
342 +===== 7.1 How to get a wallet address? =====
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
344 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
347 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
349 +(((
350 +User can login the HP0D, able to access other Web Pages except miner page.
351 +)))
327 327  
328 -//It might relate to the network where might up to 10mins//
353 +(((
354 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
355 +)))
329 329  
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
358 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
360 +[[image:image-20220506182042-2.png||height="250" width="516"]]
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
362 +[[image:1651832455372-647.png||height="224" width="520"]]
337 337  
364 +HP0D is establish connection to Helium server and not finished. And you might see above.
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
366 +It might relate to the network where might up to 10mins.
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
369 +===== 7.4 Onboarding – Bad Gaterway =====
345 345  
371 +[[image:1651832583790-633.png]]
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
373 +This is caused by the process leads too long which just need to refresh the page.
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
376 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
353 353  
378 +[[image:image-20220506182424-3.png]]
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
380 +(((
381 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
382 +)))
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
385 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
361 361  
387 +[[image:1651832742262-209.png||height="297" width="365"]]
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
389 +(((
390 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
391 +)))
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
367 367  
394 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
396 +[[image:1651832811038-780.png||height="462" width="216"]]
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
398 +(((
399 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
400 +)))
372 372  
373 373  
403 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
374 374  
405 +(((
406 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
407 +)))
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
409 +(((
410 +If you don’t see MAC address, make sure your mobile has good internet connection.
411 +)))
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
413 +[[image:1651832880009-473.png]]
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
382 382  
416 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
418 +This is caused by the server connection delay, which does not affect the normal use.
390 390  
391 -1.
392 -11. Why the frequency/region is not the same what I purchased?
420 +[[image:1651832959907-357.png]]
393 393  
394 -//Each HP0D is inspected and configured prior to shipping.//
395 395  
396 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
423 +===== 7.10 Mobile APP crash after scan the QR Code? =====
397 397  
425 +* Make sure you have input the correct Wallet address to generate QR Code.
426 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
427 +* Make sure your mobile app’s relevant permission are enabled.
428 +* Known: The Android 11 version may cause this kind of issue.
398 398  
399 -1.
400 -11. Can use the frequency to a region where is not support?
430 +===== 7.11 Why the frequency/region is not the same what I purchased? =====
401 401  
402 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
432 +(((
433 +Each HP0D is inspected and configured prior to shipping.
434 +)))
403 403  
404 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
436 +(((
437 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
438 +)))
405 405  
406 406  
407 -1.
408 -11. Can change the frequency of the HP0D Miner?
441 +===== 7.12 Can use the frequency to a region where is not support? =====
409 409  
410 -//We do not recommend doing this, it may damage your device//
443 +(((
444 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
445 +)))
411 411  
447 +(((
448 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
449 +)))
412 412  
413 413  
452 +===== 7.13 Can change the frequency of the HP0D Miner? =====
414 414  
454 +We do not recommend doing this, it may damage your device
415 415  
416 -1. Supports
417 417  
418 -//If you are experiencing issues and can’t solve, you can send mail to//
457 +==== 8. Supports ====
419 419  
420 -[[//support@dragino.com//>>mailto:support@dragino.com]]
459 +(((
460 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
461 +)))
421 421  
422 -//With your question as detail as possible. We will reply and help you in the shortest.//
463 +(((
464 +With your question as detail as possible. We will reply and help you in the shortest.
465 +)))
423 423  
424 424  
468 +==== 9. Order Info ====
425 425  
426 -
427 -1. Order Info
428 -
429 429  **HP0D-XXX**
430 430  
431 431  **XXX**: Frequency Band
... ... @@ -433,32 +433,55 @@
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
477 +==== 10. Manufacturer Info ====
436 436  
437 -1. Manufacturer Info
438 -
479 +(((
439 439  **Shenzhen Dragino Technology Development co. LTD**
481 +)))
440 440  
483 +(((
441 441  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
485 +)))
442 442  
487 +(((
443 443  LongCheng Street, LongGang District ; Shenzhen 518116,China
489 +)))
444 444  
445 445  
446 -1. FCC Warning
492 +==== 11. FCC Warning ====
447 447  
494 +(((
448 448  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
496 +)))
449 449  
498 +(((
450 450  ~-~- Reorient or relocate the receiving antenna.
500 +)))
451 451  
502 +(((
452 452  ~-~- Increase the separation between the equipment and receiver.
504 +)))
453 453  
506 +(((
454 454  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
508 +)))
455 455  
510 +(((
456 456  ~-~- Consult the dealer or an experienced radio/TV technician for help.
512 +)))
457 457  
514 +(((
515 +
516 +)))
458 458  
518 +(((
459 459  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
520 +)))
460 460  
522 +(((
523 +
524 +)))
461 461  
526 +(((
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
528 +)))
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