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Summary

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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
15 +{{toc/}}
25 25  
26 26  
18 +==== 1. Introduction ====
27 27  
20 +===== 1.1 What is HP0D =====
28 28  
29 -~1. Introduction
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
30 30  
31 - 1.1 What is HP0D
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
36 36  
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
38 38  
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 40  
63 +===== 1.2 Specifications =====
41 41  
42 -1.2 Specifications
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
43 43  
44 -**~ Hardware System:**
45 -
71 +(((
72 +(((
46 46   Linux Part:
74 +)))
75 +)))
47 47  
48 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
49 49  
50 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
51 51  
52 -* 10M/100M RJ45 Ports x 1
53 -* LoRaWAN Wireless
54 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
55 55  
56 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
57 57  
58 -* Work Temperature: -20 ~~ 65°C
59 -* Storage Temperature: -20 ~~ 65°C
60 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
61 61  
127 +===== 1.3 Features =====
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,355 +77,463 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
144 +===== 1.4 Label info and login name =====
80 80  
81 -1.4 Label info and login name
82 82  
147 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
149 +(((
150 +(((
151 +**Label information:**
152 +)))
153 +)))
86 86  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
87 87  
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
88 88  
89 -**~ Label information:**
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
90 90  
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
97 97  
98 -**// Miner address//**//:          112xxxxxx//
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
198 +==== 2. Quick Start & Onboarding ====
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
200 +(((
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
103 103  
104 -**~ SN**//:  device serial number.//
206 +(% class="wikigeneratedid" id="H-2" %)
207 +(((
208 +
209 +)))
105 105  
211 +===== 2.1  Connect HP0D Web UI =====
106 106  
107 -2. Quick Start & Onboarding
213 +====== 2.1.1 via HP0D’s Access Point. ======
108 108  
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
215 +(((
216 +(((
217 +At the first boot of HP0D, it will auto generate a Wi-Fi network
110 110  
111 - 2.1  Connect HP0D Web UI
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
112 112  
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
223 +(((
224 +(((
225 +
226 +)))
227 +)))
114 114  
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
233 + called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
116 116  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
242 + with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
117 117  
118 - called           : **//HPD-dragino-xxxxxx//**
247 +(((
248 +(((
249 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
119 119  
120 - with password:  **//dragino+dragino//**
253 +[[image:1651804397792-591.png||height="402" width="763"]]
121 121  
122 122  
256 +====== 2.1.2 Connect via HP0D hostname ======
123 123  
124 - You can use a PC to connect to this Wi-Fi network. The PC will
258 +(((
259 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
125 125  
126 - get an IP address 10.130.1.xxx and the HP0D has the default
261 +Like: __**//http:~/~/dragino-4ba54a//**__
262 +)))
127 127  
128 - IP 10.130.1.1
129 -
130 -
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
133 -
134 -
135 -
136 -
137 -2.1.2 Connect via HP0D hostname
138 -
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
140 -
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
142 -
143 - Web-UI via HP0D’s hostname.
144 -
145 -
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
147 -
148 -
149 -(% style="text-align:center" %)
150 150  [[image:1651804629009-699.png]]
151 151  
152 152  
153 -2.1.3 Connect via Ethernet Port
267 +====== 2.1.3 Connect via Ethernet Port ======
154 154  
269 +(((
270 +(((
155 155  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 +)))
273 +)))
156 156  
275 +(((
276 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 +)))
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
159 -
160 -(% style="text-align:center" %)
161 161  [[image:1651804782523-623.png]]
162 162  
163 163  
282 +===== 2.2 Generate QR Code =====
164 164  
165 -1.
166 -11. Generate QR Code
167 -
284 +(((
168 168  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 +)))
169 169  
288 +(((
170 170  Note: After onboarding, this wallet will become owner of this hotspot.
290 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
292 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
174 174  
295 +===== 2.3 Onboarding Hotspot =====
175 175  
297 +(((
298 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 +)))
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 -
301 +(((
181 181  Note: the APP version need to be greater than 3.11.
182 182  
304 +
305 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
307 +(((
308 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 +)))
186 186  
187 -1. Scan the QR Code you generated in the previous step.
311 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
190 190  
314 +3. Scan the QR Code you generated in the previous step.
191 191  
192 -1. Onboarding your device
316 +[[image:1651828211026-220.png||height="405" width="191"]]
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
319 +4. Onboarding your device
197 197  
321 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
323 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
200 200  
201 201  
326 +5. Check onboarding status
202 202  
203 -
204 -1. Check onboarding status
205 -
206 206  You can check from mobile:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
330 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
209 209  
210 210  You can also see the hotspot status in below link:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
334 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
213 213  
214 214  Example:
215 215  
216 216  Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
340 +[[image:1651828427715-679.png||height="374" width="635"]]
219 219  
220 220  
343 +===== 2.4 Set the Port Forwarding =====
221 221  
345 +(((
346 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
347 +)))
222 222  
349 +[[image:1651828514449-658.png]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
351 +(((
352 +
353 +)))
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 -
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 -
231 -
355 +(((
232 232  Note: Please refer to more detailed Settings
357 +)))
233 233  
359 +(((
234 234  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
361 +)))
235 235  
363 +(((
236 236  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
365 +)))
237 237  
238 238  
368 +==== 3. Check the configuration of HP0D ====
239 239  
370 +===== 3.1 LoRa frequency configuration =====
240 240  
372 +[[image:1651828687205-178.png||height="323" width="657"]]
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
375 +===== 3.2 Check the LoRaWAN serveraddress =====
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
377 +[[image:1651828703680-156.png||height="349" width="672"]]
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
251 251  
380 +===== 3.3 Check Miner configuration =====
252 252  
382 +[[image:image-20220506181408-1.png||height="451" width="513"]]
253 253  
384 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
254 254  
255 255  
387 +==== 4. Installation of Antenna ====
256 256  
389 +(((
390 +HP0D use Fiber Glass Antenna.
391 +)))
257 257  
393 +[[image:1651832158606-882.png]]
258 258  
395 +(((
396 +
397 +)))
259 259  
260 -1.
261 -11. Check Miner configuration
399 +(((
400 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
401 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
403 +(((
404 +[[image:1651832205608-998.png||height="349" width="198"]]
405 +)))
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
407 +==== 5. SSH Access for Linux console ====
266 266  
409 +(((
410 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
411 +)))
267 267  
413 +(((
414 +Port:         22
415 +)))
268 268  
417 +(((
418 +User Name:      **root**
419 +)))
269 269  
421 +(((
422 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
423 +)))
270 270  
271 -1. Installation of Antenna
425 +(((
426 +After logging in, you will be in the Linux console and can enter commands as shown below.
427 +)))
272 272  
273 -HP0D use Fiber Glass Antenna.
429 +[[image:1651832284160-991.png]]
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
432 +==== **6. How to change the Wireless function of HP0D** ====
278 278  
434 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
436 +===== **6.1 Access the Linux console.** =====
281 281  
438 +Follow the previous step of Step 5.
282 282  
283 283  
441 +===== 6.2 Install the package of network-manager. =====
284 284  
443 +Run commands:
285 285  
286 -1. SSH Access for Linux console
445 +(% class="box infomessage" %)
446 +(((
447 + apt update
448 + apt install network-manager
449 +)))
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
451 +[[image:image-20220507140730-1.png]]
289 289  
290 -Port:         22
291 291  
292 -User Name:      **root**
454 +===== 6.3 Reboot the device. =====
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
456 +Run command:
295 295  
458 +(% class="box infomessage" %)
459 +(((
460 + reboot
461 +)))
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
463 +[[image:image-20220507140814-2.png]]
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
465 +===== 6.4 Check the wireless type =====
300 300  
467 +Run command:
301 301  
469 +(% class="box infomessage" %)
470 +(((
471 + iw dev
472 +)))
302 302  
474 +[[image:image-20220507140941-3.png]]
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
476 +===== 6.5 Connect the WiFi. =====
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
478 +Run command:
308 308  
480 +(% class="box infomessage" %)
481 +(((
482 + nmtui
483 +)))
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
485 +[[image:image-20220507140953-4.png]]
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
314 314  
488 +==== 7. Trouble Shootings ====
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
490 +===== 7.1 How to get a wallet address? =====
317 317  
492 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
495 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
497 +(((
498 +User can login the HP0D, able to access other Web Pages except miner page.
499 +)))
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
501 +(((
502 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
503 +)))
327 327  
328 -//It might relate to the network where might up to 10mins//
329 329  
506 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
508 +[[image:image-20220506182042-2.png||height="250" width="516"]]
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
510 +[[image:1651832455372-647.png||height="224" width="520"]]
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
512 +HP0D is establish connection to Helium server and not finished. And you might see above.
337 337  
514 +It might relate to the network where might up to 10mins.
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
517 +===== 7.4 Onboarding – Bad Gaterway =====
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
519 +[[image:1651832583790-633.png]]
345 345  
521 +This is caused by the process leads too long which just need to refresh the page.
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
524 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
526 +[[image:image-20220506182424-3.png]]
353 353  
528 +(((
529 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
530 +)))
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
533 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
535 +[[image:1651832742262-209.png||height="297" width="365"]]
361 361  
537 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
540 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
367 367  
542 +[[image:1651832811038-780.png||height="462" width="216"]]
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
544 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
372 372  
547 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
373 373  
549 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
374 374  
551 +If you don’t see MAC address, make sure your mobile has good internet connection.
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
553 +[[image:1651832880009-473.png]]
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
556 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
382 382  
558 +This is caused by the server connection delay, which does not affect the normal use.
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
560 +[[image:1651832959907-357.png]]
390 390  
391 -1.
392 -11. Why the frequency/region is not the same what I purchased?
393 393  
394 -//Each HP0D is inspected and configured prior to shipping.//
563 +===== 7.10 Mobile APP crash after scan the QR Code? =====
395 395  
396 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
565 +* Make sure you have input the correct Wallet address to generate QR Code.
566 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
567 +* Make sure your mobile app’s relevant permission are enabled.
568 +* Known: The Android 11 version may cause this kind of issue.
397 397  
398 398  
399 -1.
400 -11. Can use the frequency to a region where is not support?
571 +===== 7.11 Why the frequency/region is not the same what I purchased? =====
401 401  
402 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
573 +Each HP0D is inspected and configured prior to shipping.
403 403  
404 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
575 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
405 405  
406 406  
407 -1.
408 -11. Can change the frequency of the HP0D Miner?
578 +===== 7.12 Can use the frequency to a region where is not support? =====
409 409  
410 -//We do not recommend doing this, it may damage your device//
580 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
411 411  
582 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
412 412  
413 413  
585 +===== 7.13 Can change the frequency of the HP0D Miner? =====
414 414  
587 +We do not recommend doing this, it may damage your device
415 415  
416 -1. Supports
417 417  
418 -//If you are experiencing issues and can’t solve, you can send mail to//
590 +==== 8. Supports ====
419 419  
420 -[[//support@dragino.com//>>mailto:support@dragino.com]]
592 +If you are experiencing issues and can’t solve, you can send mail to
421 421  
422 -//With your question as detail as possible. We will reply and help you in the shortest.//
594 +[[support@dragino.com>>mailto:support@dragino.com]]
423 423  
596 +With your question as detail as possible. We will reply and help you in the shortest.
424 424  
425 425  
599 +==== 9. Order Info ====
426 426  
427 -1. Order Info
428 -
429 429  **HP0D-XXX**
430 430  
431 431  **XXX**: Frequency Band
... ... @@ -434,7 +434,7 @@
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
436 436  
437 -1. Manufacturer Info
609 +==== 10. Manufacturer Info ====
438 438  
439 439  **Shenzhen Dragino Technology Development co. LTD**
440 440  
... ... @@ -443,7 +443,7 @@
443 443  LongCheng Street, LongGang District ; Shenzhen 518116,China
444 444  
445 445  
446 -1. FCC Warning
618 +==== 11. FCC Warning ====
447 447  
448 448  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
449 449  
... ... @@ -460,5 +460,3 @@
460 460  
461 461  
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
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