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edited by Xiaoling
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Summary

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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
15 +{{toc/}}
25 25  
26 26  
18 +==== 1. Introduction ====
27 27  
20 +===== 1.1 What is HP0D =====
28 28  
29 -~1. Introduction
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
30 30  
31 - 1.1 What is HP0D
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
36 36  
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
38 38  
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 40  
63 +===== 1.2 Specifications =====
41 41  
42 -1.2 Specifications
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
43 43  
44 -**~ Hardware System:**
45 -
71 +(((
72 +(((
46 46   Linux Part:
74 +)))
75 +)))
47 47  
48 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
49 49  
50 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
51 51  
52 -* 10M/100M RJ45 Ports x 1
53 -* LoRaWAN Wireless
54 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
55 55  
56 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
57 57  
58 -* Work Temperature: -20 ~~ 65°C
59 -* Storage Temperature: -20 ~~ 65°C
60 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
61 61  
127 +===== 1.3 Features =====
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,318 +77,447 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
144 +===== 1.4 Label info and login name =====
80 80  
81 -1.4 Label info and login name
82 82  
147 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
149 +(((
150 +(((
151 +**Label information:**
152 +)))
153 +)))
86 86  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
87 87  
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
88 88  
89 -**~ Label information:**
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
90 90  
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
97 97  
98 -**// Miner address//**//:          112xxxxxx//
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
198 +==== 2. Quick Start & Onboarding ====
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
200 +(((
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
103 103  
104 -**~ SN**//:  device serial number.//
206 +(% class="wikigeneratedid" id="H-2" %)
207 +(((
208 +
209 +)))
105 105  
211 +===== 2.1  Connect HP0D Web UI =====
106 106  
107 -2. Quick Start & Onboarding
213 +====== 2.1.1 via HP0D’s Access Point. ======
108 108  
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
215 +(((
216 +(((
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
110 110  
111 - 2.1  Connect HP0D Web UI
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
112 112  
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
223 +(((
224 +(((
225 +
226 +)))
227 +)))
114 114  
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
116 -
117 -
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
118 118   called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
119 119  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
120 120   with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
121 121  
247 +(((
248 +(((
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
122 122  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
123 123  
124 - You can use a PC to connect to this Wi-Fi network. The PC will
125 125  
126 - get an IP address 10.130.1.xxx and the HP0D has the default
127 127  
128 - IP 10.130.1.1
257 +====== 2.1.2 Connect via HP0D hostname ======
129 129  
259 +(((
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 +)))
130 130  
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
263 +Like: __**//http:~/~/dragino-4ba54a//**__
133 133  
134 -
135 -
136 -
137 -2.1.2 Connect via HP0D hostname
138 -
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
140 -
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
142 -
143 - Web-UI via HP0D’s hostname.
144 -
145 -
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
147 -
148 -
149 -(% style="text-align:center" %)
150 150  [[image:1651804629009-699.png]]
151 151  
152 152  
153 -2.1.3 Connect via Ethernet Port
268 +====== 2.1.3 Connect via Ethernet Port ======
154 154  
270 +(((
271 +(((
155 155  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
273 +)))
274 +)))
156 156  
276 +(((
277 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
278 +)))
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
159 -
160 -(% style="text-align:center" %)
161 161  [[image:1651804782523-623.png]]
162 162  
163 163  
283 +===== 2.2 Generate QR Code =====
164 164  
165 -1.
166 -11. Generate QR Code
167 -
285 +(((
168 168  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
287 +)))
169 169  
289 +(((
170 170  Note: After onboarding, this wallet will become owner of this hotspot.
291 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
293 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
174 174  
296 +===== 2.3 Onboarding Hotspot =====
175 175  
298 +(((
299 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
300 +)))
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 -
302 +(((
181 181  Note: the APP version need to be greater than 3.11.
182 182  
305 +
306 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
308 +(((
309 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
310 +)))
186 186  
187 -1. Scan the QR Code you generated in the previous step.
312 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
190 190  
315 +3. Scan the QR Code you generated in the previous step.
191 191  
192 -1. Onboarding your device
317 +[[image:1651828211026-220.png||height="405" width="191"]]
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
320 +4. Onboarding your device
197 197  
322 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
200 200  
325 +5. Check onboarding status
201 201  
202 -
203 -
204 -1. Check onboarding status
205 -
206 206  You can check from mobile:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
329 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
209 209  
210 210  You can also see the hotspot status in below link:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
333 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
213 213  
214 214  Example:
215 215  
216 216  Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
339 +[[image:1651828427715-679.png||height="374" width="635"]]
219 219  
220 220  
342 +===== 2.4 Set the Port Forwarding =====
221 221  
344 +(((
345 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
346 +)))
222 222  
348 +[[image:1651828514449-658.png]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
350 +(((
351 +
352 +)))
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 -
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 -
231 -
354 +(((
232 232  Note: Please refer to more detailed Settings
356 +)))
233 233  
358 +(((
234 234  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
360 +)))
235 235  
362 +(((
236 236  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
364 +)))
237 237  
238 238  
367 +==== 3. Check the configuration of HP0D ====
239 239  
369 +===== 3.1 LoRa frequency configuration =====
240 240  
371 +[[image:1651828687205-178.png||height="323" width="657"]]
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
374 +===== 3.2 Check the LoRaWAN serveraddress =====
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
376 +[[image:1651828703680-156.png||height="349" width="672"]]
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
251 251  
379 +===== 3.3 Check Miner configuration =====
252 252  
381 +[[image:image-20220506181408-1.png||height="451" width="513"]]
253 253  
383 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
254 254  
255 255  
386 +==== 4. Installation of Antenna ====
256 256  
388 +(((
389 +HP0D use Fiber Glass Antenna.
390 +)))
257 257  
392 +[[image:1651832158606-882.png]]
258 258  
394 +(((
395 +
396 +)))
259 259  
260 -1.
261 -11. Check Miner configuration
398 +(((
399 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
400 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
402 +(((
403 +[[image:1651832205608-998.png||height="349" width="198"]]
404 +)))
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
406 +==== 5. SSH Access for Linux console ====
266 266  
408 +(((
409 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
410 +)))
267 267  
412 +(((
413 +Port:         22
414 +)))
268 268  
416 +(((
417 +User Name:      **root**
418 +)))
269 269  
420 +(((
421 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
422 +)))
270 270  
271 -1. Installation of Antenna
424 +(((
425 +After logging in, you will be in the Linux console and can enter commands as shown below.
426 +)))
272 272  
273 -HP0D use Fiber Glass Antenna.
428 +[[image:1651832284160-991.png]]
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
431 +==== **6. How to change the Wireless function of HP0D** ====
278 278  
433 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
435 +===== **6.1 Access the Linux console.** =====
281 281  
437 +Follow the previous step of Step 5.
282 282  
283 283  
440 +===== 6.2 Install the package of network-manager. =====
284 284  
442 +Run commands:
285 285  
286 -1. SSH Access for Linux console
444 +(% class="box infomessage" %)
445 +(((
446 + apt update
447 + apt install network-manager
448 +)))
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
450 +[[image:image-20220507140730-1.png]]
289 289  
290 -Port:         22
291 291  
292 -User Name:      **root**
453 +===== 6.3 Reboot the device. =====
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
455 +Run command:
295 295  
457 +(% class="box infomessage" %)
458 +(((
459 + reboot
460 +)))
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
462 +[[image:image-20220507140814-2.png]]
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
464 +===== 6.4 Check the wireless type =====
300 300  
466 +Run command:
301 301  
468 +(% class="box infomessage" %)
469 +(((
470 + iw dev
471 +)))
302 302  
473 +[[image:image-20220507140941-3.png]]
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
475 +===== 6.5 Connect the WiFi. =====
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
477 +Run command:
308 308  
479 +(% class="box infomessage" %)
480 +(((
481 + nmtui
482 +)))
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
484 +[[image:image-20220507140953-4.png]]
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
314 314  
487 +==== 7. Trouble Shootings ====
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
489 +===== 7.1 How to get a wallet address? =====
317 317  
491 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
494 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
496 +(((
497 +User can login the HP0D, able to access other Web Pages except miner page.
498 +)))
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
500 +(((
501 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
502 +)))
327 327  
328 -//It might relate to the network where might up to 10mins//
329 329  
505 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
507 +[[image:image-20220506182042-2.png||height="250" width="516"]]
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
509 +[[image:1651832455372-647.png||height="224" width="520"]]
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
511 +HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
337 337  
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
514 +===== 7.4 Onboarding – Bad Gaterway =====
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
516 +(% style="text-align:center" %)
517 +[[image:1651832583790-633.png]]
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
519 + This is caused by the process leads too long which just need to refresh the page.
345 345  
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
522 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
524 +(% style="text-align:center" %)
525 +[[image:image-20220506182424-3.png]]
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
527 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
353 353  
529 + device block height is much lower than the current height as the above picture like '1 1', the QR code
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
531 + generation may fail.
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
534 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
361 361  
536 +(% style="text-align:center" %)
537 +[[image:1651832742262-209.png||height="297" width="365"]]
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
539 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
541 + click the button of ‘Clean’ to re-generate the QR Code.
367 367  
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
544 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
546 +(% style="text-align:center" %)
547 +[[image:1651832811038-780.png||height="462" width="216"]]
372 372  
549 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
373 373  
551 + please contact us to help you solve.
374 374  
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
554 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
556 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
558 + public key/ wallet address to onboarding server. Server will return the match MAC address
382 382  
560 + for this hotspot.
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
390 390  
391 -1.
563 + If you don’t see MAC address, make sure your mobile has good internet connection.
564 +
565 +(% style="text-align:center" %)
566 +[[image:1651832880009-473.png]]
567 +
568 +
569 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
570 +
571 + This is caused by the server connection delay, which does not affect the normal use.
572 +
573 +
574 +(% style="text-align:center" %)
575 +[[image:1651832959907-357.png]]
576 +
577 +===== 7.10 Mobile APP crash after scan the QR Code? =====
578 +
579 +* Make sure you have input the correct Wallet address to generate QR Code.
580 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 +* Make sure your mobile app’s relevant permission are enabled.
582 +* Known: The Android 11 version may cause this kind of issue.
583 +
584 +1.
392 392  11. Why the frequency/region is not the same what I purchased?
393 393  
394 394  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -396,7 +396,7 @@
396 396  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
397 397  
398 398  
399 -1.
592 +1.
400 400  11. Can use the frequency to a region where is not support?
401 401  
402 402  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -404,7 +404,7 @@
404 404  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
405 405  
406 406  
407 -1.
600 +1.
408 408  11. Can change the frequency of the HP0D Miner?
409 409  
410 410  //We do not recommend doing this, it may damage your device//
... ... @@ -433,7 +433,6 @@
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
436 -
437 437  1. Manufacturer Info
438 438  
439 439  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -460,5 +460,3 @@
460 460  
461 461  
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
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