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edited by Xiaoling
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
15 +{{toc/}}
25 25  
26 26  
18 +==== 1. Introduction ====
27 27  
20 +===== 1.1 What is HP0D =====
28 28  
29 -~1. Introduction
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
30 30  
31 - 1.1 What is HP0D
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
36 36  
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
38 38  
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 40  
63 +===== 1.2 Specifications =====
41 41  
42 -1.2 Specifications
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
43 43  
44 -**~ Hardware System:**
45 -
71 +(((
72 +(((
46 46   Linux Part:
74 +)))
75 +)))
47 47  
48 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
49 49  
50 -**~ Interface:**
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
51 51  
52 -* 10M/100M RJ45 Ports x 1
53 -* LoRaWAN Wireless
54 -* Power Input: 12V 2A, DC
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
55 55  
56 -**~ Operating Condition:**
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
57 57  
58 -* Work Temperature: -20 ~~ 65°C
59 -* Storage Temperature: -20 ~~ 65°C
60 -* Power Input: 12V 2A, DC
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
61 61  
127 +===== 1.3 Features =====
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,318 +77,512 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
144 +===== 1.4 Label info and login name =====
80 80  
81 -1.4 Label info and login name
82 82  
147 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
149 +(((
150 +(((
151 +**Label information:**
152 +)))
153 +)))
86 86  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
87 87  
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
88 88  
89 -**~ Label information:**
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
90 90  
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
97 97  
98 -**// Miner address//**//:          112xxxxxx//
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
198 +==== 2. Quick Start & Onboarding ====
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
200 +(((
201 +(((
202 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
103 103  
104 -**~ SN**//:  device serial number.//
206 +(% class="wikigeneratedid" id="H-2" %)
207 +(((
208 +
209 +)))
105 105  
211 +===== 2.1  Connect HP0D Web UI =====
106 106  
107 -2. Quick Start & Onboarding
213 +====== 2.1.1 via HP0D’s Access Point. ======
108 108  
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
215 +(((
216 +(((
217 + At the first boot of HP0D, it will auto generate a Wi-Fi network
110 110  
111 - 2.1  Connect HP0D Web UI
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
112 112  
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
223 +(((
224 +(((
225 +
226 +)))
227 +)))
114 114  
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
116 -
117 -
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
118 118   called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
119 119  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
120 120   with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
121 121  
247 +(((
248 +(((
249 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
122 122  
253 +[[image:1651804397792-591.png||height="402" width="763"]]
123 123  
124 - You can use a PC to connect to this Wi-Fi network. The PC will
125 125  
126 - get an IP address 10.130.1.xxx and the HP0D has the default
127 127  
128 - IP 10.130.1.1
257 +====== 2.1.2 Connect via HP0D hostname ======
129 129  
259 +(((
260 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 +)))
130 130  
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
263 +Like: __**//http:~/~/dragino-4ba54a//**__
133 133  
265 +[[image:1651804629009-699.png]]
134 134  
135 135  
268 +====== 2.1.3 Connect via Ethernet Port ======
136 136  
137 -2.1.2 Connect via HP0D hostname
270 +(((
271 +(((
272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
273 +)))
274 +)))
138 138  
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
276 +(((
277 +(((
278 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
279 +)))
280 +)))
140 140  
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
282 +(((
283 +
284 +)))
142 142  
143 - Web-UI via HP0D’s hostname.
286 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
144 144  
288 + or SSH access of HP0D.
145 145  
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
290 +(% style="text-align:center" %)
291 +[[image:1651804782523-623.png]]
147 147  
148 148  
294 +
295 +===== 2.2 Generate QR Code =====
296 +
297 +(((
298 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
299 +)))
300 +
301 +(((
302 + Note: After onboarding, this wallet will become owner of this hotspot.
303 +)))
304 +
149 149  (% style="text-align:center" %)
150 -[[image:1651804629009-699.png]]
306 +[[image:image-20220506140312-1.png||height="435" width="438"]]
151 151  
152 152  
153 -2.1.3 Connect via Ethernet Port
309 +===== 2.3 Onboarding Hotspot =====
154 154  
155 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
311 +(((
312 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
313 +)))
156 156  
315 +(((
316 + Note: the APP version need to be greater than 3.11.
317 +)))
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
319 +(((
320 +
321 +)))
159 159  
323 +(((
324 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
325 +)))
326 +
327 +(((
328 + the ‘DRAGINO Miner HP0D’
329 +)))
330 +
331 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
332 +
333 + 3. Scan the QR Code you generated in the previous step.
334 +
160 160  (% style="text-align:center" %)
161 -[[image:1651804782523-623.png]]
336 +[[image:1651828211026-220.png||height="405" width="191"]]
162 162  
338 + 4. Onboarding your device
163 163  
340 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
164 164  
165 -1.
166 -11. Generate QR Code
342 + mobile to onboarding server might have issue.
167 167  
168 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
344 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
169 169  
170 -Note: After onboarding, this wallet will become owner of this hotspot.
346 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
173 173  
349 +5. Check onboarding status
174 174  
351 + You can check from mobile:
175 175  
353 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
355 + You can also see the hotspot status in below link:
180 180  
181 -Note: the APP version need to be greater than 3.11.
357 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
182 182  
359 + Example:
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
361 + Green Synced means hotspot works normal.
186 186  
187 -1. Scan the QR Code you generated in the previous step.
363 +(% style="text-align:center" %)
364 +[[image:1651828427715-679.png||height="374" width="635"]]
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
190 190  
367 +===== 2.4 Set the Port Forwarding =====
191 191  
192 -1. Onboarding your device
369 +(((
370 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
371 +)))
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
373 +(((
374 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
375 +)))
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
377 +(((
378 + you may have.
379 +)))
197 197  
381 +(% style="text-align:center" %)
382 +[[image:1651828514449-658.png]]
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
384 +(((
385 +
386 +)))
200 200  
388 +(((
389 + Note: Please refer to more detailed Settings
390 +)))
201 201  
392 +(((
393 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
394 +)))
202 202  
396 +(((
397 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
398 +)))
203 203  
204 -1. Check onboarding status
205 205  
206 -You can check from mobile:
401 +==== 3. Check the configuration of HP0D ====
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
403 +===== 3.1 LoRa frequency configuration =====
209 209  
210 -You can also see the hotspot status in below link:
405 +(% style="text-align:center" %)
406 +[[image:1651828687205-178.png||height="323" width="657"]]
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
213 213  
214 -Example:
215 215  
216 -Green Synced means hotspot works normal.
410 +===== 3.2 Check the LoRaWAN serveraddress =====
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
219 219  
413 +(% style="text-align:center" %)
414 +[[image:1651828703680-156.png||height="349" width="672"]]
220 220  
221 221  
417 +===== 3.3 Check Miner configuration =====
222 222  
419 +(% style="text-align:center" %)
420 +[[image:image-20220506181408-1.png||height="451" width="513"]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
422 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
424 +**~ button of Update, and then wait 10mins to check here,**
228 228  
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 230  
427 +==== 4. Installation of Antenna ====
231 231  
232 -Note: Please refer to more detailed Settings
429 +(((
430 + HP0D use Fiber Glass Antenna.
431 +)))
233 233  
234 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
433 +(% style="text-align:center" %)
434 +[[image:1651832158606-882.png]]
235 235  
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
436 +(((
437 +
438 +)))
237 237  
440 +(((
441 +
442 +)))
238 238  
444 +(((
445 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
446 +)))
239 239  
448 +(((
449 + to antenna and install as below:
450 +)))
240 240  
452 +(((
453 +(% style="text-align:center" %)
454 +[[image:1651832205608-998.png||height="349" width="198"]]
455 +)))
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
457 +==== 5. SSH Access for Linux console ====
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
459 +(((
460 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
461 +)))
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
463 +(((
464 + Port:         22
465 +)))
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
467 +(((
468 + User Name:      **root**
469 +)))
251 251  
471 +(((
472 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
473 +)))
252 252  
475 +(((
476 +
477 +)))
253 253  
479 +(((
480 + After logging in, you will be in the Linux console and can enter commands as shown below.
481 +)))
254 254  
483 +(% style="text-align:center" %)
484 +[[image:1651832284160-991.png]]
255 255  
256 256  
487 +==== **6. How to change the Wireless function of HP0D** ====
257 257  
489 + // The wireless function is configured as AP by default and the web page does not support configuration, //
258 258  
491 +// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
259 259  
260 -1.
261 -11. Check Miner configuration
493 +===== **6.1 Access the Linux console.** =====
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
495 + Follow the previous step of Step 5.
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
266 266  
498 +===== 6.2 Install the package of network-manager. =====
267 267  
500 + Run commands:
268 268  
502 +(% class="box infomessage" %)
503 +(((
504 + apt update
505 + apt install network-manager
506 +)))
269 269  
508 +[[image:image-20220507140730-1.png]]
270 270  
271 -1. Installation of Antenna
272 272  
273 -HP0D use Fiber Glass Antenna.
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
512 +===== 6.3 Reboot the device. =====
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
514 + Run command:
278 278  
516 +(% class="box infomessage" %)
517 +(((
518 + reboot
519 +)))
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
521 +[[image:image-20220507140814-2.png]]
281 281  
523 +===== 6.4 Check the wireless type =====
282 282  
525 + Run command:
283 283  
527 +(% class="box infomessage" %)
528 +(((
529 + iw dev
530 +)))
284 284  
532 +[[image:image-20220507140941-3.png]]
285 285  
286 -1. SSH Access for Linux console
534 +===== 6.5 Connect the WiFi. =====
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
536 + Run command:
289 289  
290 -Port:         22
538 +(% class="box infomessage" %)
539 +(((
540 + nmtui
541 +)))
291 291  
292 -User Name:      **root**
543 +[[image:image-20220507140953-4.png]]
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
295 295  
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
547 +==== 7. Trouble Shootings ====
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
549 +===== 7.1 How to get a wallet address? =====
300 300  
551 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
301 301  
302 302  
554 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
556 +(((
557 + User can login the HP0D, able to access other Web Pages except miner page
558 +)))
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
560 +(((
561 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
562 +)))
308 308  
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
565 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
567 +(% style="text-align:center" %)
568 +[[image:image-20220506182042-2.png||height="250" width="516"]]
314 314  
570 +(% style="text-align:center" %)
571 +[[image:1651832455372-647.png||height="224" width="520"]]
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
317 317  
574 + HP0D is establish connection to Helium server and not finished. And you might see above.
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
576 + It might relate to the network where might up to 10mins
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
579 +===== 7.4 Onboarding – Bad Gaterway =====
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
581 +(% style="text-align:center" %)
582 +[[image:1651832583790-633.png]]
327 327  
328 -//It might relate to the network where might up to 10mins//
584 + This is caused by the process leads too long which just need to refresh the page.
329 329  
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
587 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
589 +(% style="text-align:center" %)
590 +[[image:image-20220506182424-3.png]]
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
592 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
337 337  
594 + device block height is much lower than the current height as the above picture like '1 1', the QR code
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
596 + generation may fail.
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
599 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
345 345  
601 +(% style="text-align:center" %)
602 +[[image:1651832742262-209.png||height="297" width="365"]]
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
604 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
606 + click the button of ‘Clean’ to re-generate the QR Code.
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
353 353  
609 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
611 +(% style="text-align:center" %)
612 +[[image:1651832811038-780.png||height="462" width="216"]]
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
614 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
616 + please contact us to help you solve.
361 361  
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
619 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
621 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
367 367  
623 + public key/ wallet address to onboarding server. Server will return the match MAC address
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
625 + for this hotspot.
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
372 372  
628 + If you don’t see MAC address, make sure your mobile has good internet connection.
373 373  
630 +(% style="text-align:center" %)
631 +[[image:1651832880009-473.png]]
374 374  
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
634 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
636 + This is caused by the server connection delay, which does not affect the normal use.
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
382 382  
639 +(% style="text-align:center" %)
640 +[[image:1651832959907-357.png]]
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
642 +===== 7.10 Mobile APP crash after scan the QR Code? =====
390 390  
391 -1.
644 +* Make sure you have input the correct Wallet address to generate QR Code.
645 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
646 +* Make sure your mobile app’s relevant permission are enabled.
647 +* Known: The Android 11 version may cause this kind of issue.
648 +
649 +1.
392 392  11. Why the frequency/region is not the same what I purchased?
393 393  
394 394  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -396,7 +396,7 @@
396 396  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
397 397  
398 398  
399 -1.
657 +1.
400 400  11. Can use the frequency to a region where is not support?
401 401  
402 402  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -404,7 +404,7 @@
404 404  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
405 405  
406 406  
407 -1.
665 +1.
408 408  11. Can change the frequency of the HP0D Miner?
409 409  
410 410  //We do not recommend doing this, it may damage your device//
... ... @@ -433,7 +433,6 @@
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
436 -
437 437  1. Manufacturer Info
438 438  
439 439  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -460,5 +460,3 @@
460 460  
461 461  
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
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