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Summary

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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
8 -
9 -
7 +(((
10 10  **HP0D Full Hotspot for Helium User Manual**
9 +)))
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
14 +{{toc/}}
24 24  
25 25  
17 +==== 1. Introduction ====
26 26  
19 +===== 1.1 What is HP0D =====
27 27  
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 28  
29 -~1. Introduction
23 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
30 30  
31 - 1.1 What is HP0D
25 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
27 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 36  
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 -
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 -
41 -
42 -1.2 Specifications
43 -
44 -**~ Hardware System:**
45 -
30 +===== 1.2 Specifications =====
31 +**~ Hardware System:**
46 46   Linux Part:
47 -
48 48  * Raspberry Pi 4
49 49  
50 -**~ Interface:**
51 -
35 +**~ Interface:**
52 52  * 10M/100M RJ45 Ports x 1
53 53  * LoRaWAN Wireless
54 54  * Power Input: 12V 2A, DC
55 55  
56 -**~ Operating Condition:**
57 -
40 +**~ Operating Condition:**
58 58  * Work Temperature: -20 ~~ 65°C
59 59  * Storage Temperature: -20 ~~ 65°C
60 60  * Power Input: 12V 2A, DC
61 61  
45 +===== 1.3 Features =====
62 62  
63 -1.3 Features
64 -
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,355 +77,488 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
62 +===== 1.4 Label info and login name =====
80 80  
81 -1.4 Label info and login name
82 82  
65 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
67 +(((
68 +(((
69 +**Label information:**
70 +)))
71 +)))
86 86  
73 +(((
74 +(((
75 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
76 +)))
77 +)))
87 87  
79 +(((
80 +(((
81 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
82 +)))
83 +)))
88 88  
89 -**~ Label information:**
85 +(((
86 +(((
87 +**Miner animal name**: xxx-xxx-xxx
88 +)))
89 +)))
90 90  
91 +(((
92 +(((
93 +**Miner address**:          112xxxxxx
94 +)))
95 +)))
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
97 +(((
98 +(((
99 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
100 +)))
101 +)))
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
103 +(((
104 +(((
105 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
106 +)))
107 +)))
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
109 +(((
110 +(((
111 +**SN**:  device serial number.
112 +)))
113 +)))
97 97  
98 -**// Miner address//**//:          112xxxxxx//
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
116 +==== 2. Quick Start & Onboarding ====
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
118 +(((
119 +(((
120 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
121 +)))
122 +)))
103 103  
104 -**~ SN**//:  device serial number.//
124 +(% class="wikigeneratedid" id="H-2" %)
125 +(((
126 +
127 +)))
105 105  
129 +===== 2.1  Connect HP0D Web UI =====
106 106  
107 -2. Quick Start & Onboarding
131 +====== 2.1.1 via HP0D’s Access Point. ======
108 108  
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
133 +(((
134 +(((
135 +At the first boot of HP0D, it will auto generate a Wi-Fi network
110 110  
111 - 2.1  Connect HP0D Web UI
137 +[[image:1651804327535-321.png||height="325" width="199"]]
138 +)))
139 +)))
112 112  
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
141 +(((
142 +(((
143 +
144 +)))
145 +)))
114 114  
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
147 +(((
148 +(((
149 +(% class="box infomessage" %)
150 +(((
151 + called           : **//HPD-dragino-xxxxxx//**
152 +)))
153 +)))
154 +)))
116 116  
156 +(((
157 +(((
158 +(% class="box infomessage" %)
159 +(((
160 + with password:  **//dragino+dragino//**
161 +)))
162 +)))
163 +)))
117 117  
118 - called           : **//HPD-dragino-xxxxxx//**
165 +(((
166 +(((
167 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
168 +)))
169 +)))
119 119  
120 - with password:  **//dragino+dragino//**
171 +[[image:1651804397792-591.png||height="402" width="763"]]
121 121  
122 122  
174 +====== 2.1.2 Connect via HP0D hostname ======
123 123  
124 - You can use a PC to connect to this Wi-Fi network. The PC will
176 +(((
177 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
125 125  
126 - get an IP address 10.130.1.xxx and the HP0D has the default
179 +Like: __**//http:~/~/dragino-4ba54a//**__
180 +)))
127 127  
128 - IP 10.130.1.1
129 -
130 -
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
133 -
134 -
135 -
136 -
137 -2.1.2 Connect via HP0D hostname
138 -
139 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
140 -
141 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
142 -
143 - Web-UI via HP0D’s hostname.
144 -
145 -
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
147 -
148 -
149 -(% style="text-align:center" %)
150 150  [[image:1651804629009-699.png]]
151 151  
152 152  
153 -2.1.3 Connect via Ethernet Port
185 +====== 2.1.3 Connect via Ethernet Port ======
154 154  
187 +(((
188 +(((
155 155  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
190 +)))
191 +)))
156 156  
193 +(((
194 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
195 +)))
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
159 -
160 -(% style="text-align:center" %)
161 161  [[image:1651804782523-623.png]]
162 162  
163 163  
200 +===== 2.2 Generate QR Code =====
164 164  
165 -1.
166 -11. Generate QR Code
167 -
202 +(((
168 168  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
204 +)))
169 169  
206 +(((
170 170  Note: After onboarding, this wallet will become owner of this hotspot.
208 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
210 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
174 174  
213 +===== 2.3 Onboarding Hotspot =====
175 175  
215 +(((
216 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
217 +)))
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 -
219 +(((
181 181  Note: the APP version need to be greater than 3.11.
182 182  
222 +
223 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
225 +(((
226 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
227 +)))
186 186  
187 -1. Scan the QR Code you generated in the previous step.
229 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
190 190  
232 +3. Scan the QR Code you generated in the previous step.
191 191  
192 -1. Onboarding your device
234 +[[image:1651828211026-220.png||height="405" width="191"]]
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
237 +(((
238 +4. Onboarding your device
239 +)))
197 197  
241 +(((
242 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
243 +)))
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
245 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
200 200  
247 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
201 201  
202 202  
250 +5. Check onboarding status
203 203  
204 -1. Check onboarding status
205 -
206 206  You can check from mobile:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
254 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
209 209  
210 210  You can also see the hotspot status in below link:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
258 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
213 213  
214 214  Example:
215 215  
216 216  Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
264 +[[image:1651828427715-679.png||height="374" width="635"]]
219 219  
220 220  
267 +===== 2.4 Set the Port Forwarding =====
221 221  
269 +(((
270 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
271 +)))
222 222  
273 +[[image:1651828514449-658.png]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
275 +(((
276 +
277 +)))
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 -
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 -
231 -
279 +(((
232 232  Note: Please refer to more detailed Settings
281 +)))
233 233  
283 +(((
234 234  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
285 +)))
235 235  
287 +(((
236 236  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
289 +)))
237 237  
238 238  
292 +==== 3. Check the configuration of HP0D ====
239 239  
294 +===== 3.1 LoRa frequency configuration =====
240 240  
296 +[[image:1651828687205-178.png||height="323" width="657"]]
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
299 +===== 3.2 Check the LoRaWAN serveraddress =====
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
301 +[[image:1651828703680-156.png||height="349" width="672"]]
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
251 251  
304 +===== 3.3 Check Miner configuration =====
252 252  
306 +[[image:image-20220506181408-1.png||height="451" width="513"]]
253 253  
308 +(((
309 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
310 +)))
254 254  
255 255  
313 +==== 4. Installation of Antenna ====
256 256  
315 +(((
316 +HP0D use Fiber Glass Antenna.
317 +)))
257 257  
319 +[[image:1651832158606-882.png]]
258 258  
321 +(((
322 +
323 +)))
259 259  
260 -1.
261 -11. Check Miner configuration
325 +(((
326 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
327 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
329 +(((
330 +[[image:1651832205608-998.png||height="349" width="198"]]
331 +)))
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
333 +==== 5. SSH Access for Linux console ====
266 266  
335 +(((
336 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
337 +)))
267 267  
339 +(((
340 +Port:         22
341 +)))
268 268  
343 +(((
344 +User Name:      **root**
345 +)))
269 269  
347 +(((
348 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
349 +)))
270 270  
271 -1. Installation of Antenna
351 +(((
352 +After logging in, you will be in the Linux console and can enter commands as shown below.
353 +)))
272 272  
273 -HP0D use Fiber Glass Antenna.
355 +[[image:1651832284160-991.png]]
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
358 +==== **6. How to change the Wireless function of HP0D** ====
278 278  
360 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
362 +===== **6.1 Access the Linux console.** =====
281 281  
364 +Follow the previous step of Step 5.
282 282  
283 283  
367 +===== 6.2 Install the package of network-manager. =====
284 284  
369 +Run commands:
285 285  
286 -1. SSH Access for Linux console
371 +(% class="box infomessage" %)
372 +(((
373 + apt update
374 + apt install network-manager
375 +)))
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
377 +[[image:image-20220507140730-1.png]]
289 289  
290 -Port:         22
291 291  
292 -User Name:      **root**
380 +===== 6.3 Reboot the device. =====
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
382 +Run command:
295 295  
384 +(% class="box infomessage" %)
385 +(((
386 + reboot
387 +)))
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
389 +[[image:image-20220507140814-2.png]]
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
391 +===== 6.4 Check the wireless type =====
300 300  
393 +Run command:
301 301  
395 +(% class="box infomessage" %)
396 +(((
397 + iw dev
398 +)))
302 302  
400 +[[image:image-20220507140941-3.png]]
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
402 +===== 6.5 Connect the WiFi. =====
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
404 +Run command:
308 308  
406 +(% class="box infomessage" %)
407 +(((
408 + nmtui
409 +)))
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
411 +[[image:image-20220507140953-4.png]]
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
314 314  
414 +==== 7. Trouble Shootings ====
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
416 +===== 7.1 How to get a wallet address? =====
317 317  
418 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
421 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
423 +(((
424 +User can login the HP0D, able to access other Web Pages except miner page.
425 +)))
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
427 +(((
428 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
429 +)))
327 327  
328 -//It might relate to the network where might up to 10mins//
329 329  
432 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
434 +[[image:image-20220506182042-2.png||height="250" width="516"]]
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
436 +[[image:1651832455372-647.png||height="224" width="520"]]
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
438 +HP0D is establish connection to Helium server and not finished. And you might see above.
337 337  
440 +It might relate to the network where might up to 10mins.
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
443 +===== 7.4 Onboarding – Bad Gaterway =====
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
445 +[[image:1651832583790-633.png]]
345 345  
447 +This is caused by the process leads too long which just need to refresh the page.
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
450 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
452 +[[image:image-20220506182424-3.png]]
353 353  
454 +(((
455 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
456 +)))
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
459 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
461 +[[image:1651832742262-209.png||height="297" width="365"]]
361 361  
463 +(((
464 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
465 +)))
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
468 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
367 367  
470 +[[image:1651832811038-780.png||height="462" width="216"]]
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
472 +(((
473 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
474 +)))
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
372 372  
477 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
373 373  
479 +(((
480 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
481 +)))
374 374  
483 +(((
484 +If you don’t see MAC address, make sure your mobile has good internet connection.
485 +)))
375 375  
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
487 +[[image:1651832880009-473.png]]
378 378  
379 -//This is caused by the server connection delay, which does not affect the normal use.//
380 380  
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
490 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
382 382  
492 +This is caused by the server connection delay, which does not affect the normal use.
383 383  
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
494 +[[image:1651832959907-357.png]]
390 390  
391 -1.
392 -11. Why the frequency/region is not the same what I purchased?
393 393  
394 -//Each HP0D is inspected and configured prior to shipping.//
497 +===== 7.10 Mobile APP crash after scan the QR Code? =====
395 395  
396 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
499 +* Make sure you have input the correct Wallet address to generate QR Code.
500 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
501 +* Make sure your mobile app’s relevant permission are enabled.
502 +* Known: The Android 11 version may cause this kind of issue.
397 397  
504 +===== 7.11 Why the frequency/region is not the same what I purchased? =====
398 398  
399 -1.
400 -11. Can use the frequency to a region where is not support?
506 +(((
507 +Each HP0D is inspected and configured prior to shipping.
508 +)))
401 401  
402 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
510 +(((
511 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
512 +)))
403 403  
404 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
405 405  
515 +===== 7.12 Can use the frequency to a region where is not support? =====
406 406  
407 -1.
408 -11. Can change the frequency of the HP0D Miner?
517 +(((
518 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
519 +)))
409 409  
410 -//We do not recommend doing this, it may damage your device//
521 +(((
522 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
523 +)))
411 411  
412 412  
526 +===== 7.13 Can change the frequency of the HP0D Miner? =====
413 413  
528 +We do not recommend doing this, it may damage your device
414 414  
415 415  
416 -1. Supports
531 +==== 8. Supports ====
417 417  
418 -//If you are experiencing issues and can’t solve, you can send mail to//
533 +(((
534 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
535 +)))
419 419  
420 -[[//support@dragino.com//>>mailto:support@dragino.com]]
537 +(((
538 +With your question as detail as possible. We will reply and help you in the shortest.
539 +)))
421 421  
422 -//With your question as detail as possible. We will reply and help you in the shortest.//
423 423  
542 +==== 9. Order Info ====
424 424  
425 -
426 -
427 -1. Order Info
428 -
429 429  **HP0D-XXX**
430 430  
431 431  **XXX**: Frequency Band
... ... @@ -433,32 +433,55 @@
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
551 +==== 10. Manufacturer Info ====
436 436  
437 -1. Manufacturer Info
438 -
553 +(((
439 439  **Shenzhen Dragino Technology Development co. LTD**
555 +)))
440 440  
557 +(((
441 441  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
559 +)))
442 442  
561 +(((
443 443  LongCheng Street, LongGang District ; Shenzhen 518116,China
563 +)))
444 444  
445 445  
446 -1. FCC Warning
566 +==== 11. FCC Warning ====
447 447  
568 +(((
448 448  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
570 +)))
449 449  
572 +(((
450 450  ~-~- Reorient or relocate the receiving antenna.
574 +)))
451 451  
576 +(((
452 452  ~-~- Increase the separation between the equipment and receiver.
578 +)))
453 453  
580 +(((
454 454  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
582 +)))
455 455  
584 +(((
456 456  ~-~- Consult the dealer or an experienced radio/TV technician for help.
586 +)))
457 457  
588 +(((
589 +
590 +)))
458 458  
592 +(((
459 459  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
594 +)))
460 460  
596 +(((
597 +
598 +)))
461 461  
600 +(((
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
602 +)))
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