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Last modified by Xiaoling on 2024/10/21 15:44
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edited by Xiaoling
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Summary

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1 -XWiki.Xiaoling
1 +XWiki.Edwin
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
7 +(((
8 +**HP0D Full Hotspot for Helium User Manual**
9 +)))
8 8  
9 9  
10 -**HP0D Full Hotspot for Helium User Manual**
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
15 +{{toc/}}
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
18 +==== 1. Introduction ====
25 25  
20 +===== 1.1 What is HP0D =====
26 26  
22 +(((
23 +(((
24 +(((
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 +)))
27 +)))
27 27  
29 +(((
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 +)))
33 +)))
28 28  
29 -~1. Introduction
35 +(((
36 +(((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
30 30  
31 - 1.1 What is HP0D
42 +(((
43 +(((
44 +(((
45 +
46 +)))
47 +)))
48 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
50 +(((
51 +(((
52 +(((
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 +)))
55 +)))
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
57 +(((
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 +)))
61 +)))
36 36  
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
63 +(((
64 +(((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 +)))
67 +)))
38 38  
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
69 +(((
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 +)))
73 +)))
74 +)))
40 40  
76 +(((
77 +(((
78 +(((
79 +**~ and connects max 2 x LoRaWAN servers at the same time**.
80 +)))
81 +)))
82 +)))
41 41  
42 -1.2 Specifications
84 +(((
85 +(((
86 +(((
87 +
88 +)))
89 +)))
90 +)))
43 43  
44 -**~ Hardware System:**
92 +(((
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 +)))
97 +)))
45 45  
46 - Linux Part:
99 +(((
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 +)))
103 +)))
104 +)))
47 47  
48 -* Raspberry Pi 4
106 +(((
107 +(((
108 +(((
109 +
110 +)))
111 +)))
112 +)))
49 49  
50 -**~ Interface:**
114 +(((
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 +)))
119 +)))
51 51  
52 -* 10M/100M RJ45 Ports x 1
53 -* LoRaWAN Wireless
54 -* Power Input: 12V 2A, DC
121 +(((
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
124 +)))
125 +)))
126 +)))
55 55  
56 -**~ Operating Condition:**
57 57  
58 -* Work Temperature: -20 ~~ 65°C
59 -* Storage Temperature: -20 ~~ 65°C
60 -* Power Input: 12V 2A, DC
129 +===== 1.2 Specifications =====
61 61  
131 +(((
132 +(((
133 +**~ Hardware System:**
134 +)))
135 +)))
62 62  
63 -1.3 Features
137 +(((
138 +(((
139 + Linux Part:
140 +)))
141 +)))
64 64  
143 +* (((
144 +(((
145 +Raspberry Pi 4
146 +)))
147 +)))
148 +
149 +(((
150 +(((
151 +**~ Interface:**
152 +)))
153 +)))
154 +
155 +* (((
156 +(((
157 +10M/100M RJ45 Ports x 1
158 +)))
159 +)))
160 +* (((
161 +(((
162 +LoRaWAN Wireless
163 +)))
164 +)))
165 +* (((
166 +(((
167 +Power Input: 12V 2A, DC
168 +)))
169 +)))
170 +
171 +(((
172 +(((
173 +**~ Operating Condition:**
174 +)))
175 +)))
176 +
177 +* (((
178 +(((
179 +Work Temperature: -20 ~~ 65°C
180 +)))
181 +)))
182 +* (((
183 +(((
184 +Storage Temperature: -20 ~~ 65°C
185 +)))
186 +)))
187 +* (((
188 +(((
189 +Power Input: 12V 2A, DC
190 +)))
191 +)))
192 +
193 +===== 1.3 Features =====
194 +
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,73 +77,155 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
210 +===== 1.4 Label info and login name =====
80 80  
81 -1.4 Label info and login name
82 82  
213 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 -(% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
86 86  
87 87  
88 -
217 +(((
218 +(((
89 89  **~ Label information:**
220 +)))
221 +)))
90 90  
223 +(((
224 +(((
225 +
226 +)))
227 +)))
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
229 +(((
230 +(((
231 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
232 +)))
233 +)))
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
235 +(((
236 +(((
237 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
238 +)))
239 +)))
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
241 +(((
242 +(((
243 +**~ Miner animal name**: xxx-xxx-xxx
244 +)))
245 +)))
97 97  
98 -**// Miner address//**//:          112xxxxxx//
247 +(((
248 +(((
249 +**~ Miner address**:          112xxxxxx
250 +)))
251 +)))
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
253 +(((
254 +(((
255 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
256 +)))
257 +)))
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
259 +(((
260 +(((
261 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
262 +)))
263 +)))
103 103  
104 -**~ SN**//:  device serial number.//
265 +(((
266 +(((
267 +**~ SN**:  device serial number.
268 +)))
269 +)))
105 105  
106 106  
107 -2. Quick Start & Onboarding
272 +==== 2. Quick Start & Onboarding ====
108 108  
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
274 +(((
275 +(((
276 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
277 +)))
278 +)))
110 110  
111 - 2.1  Connect HP0D Web UI
280 +(% class="wikigeneratedid" id="H-2" %)
281 +(((
282 +
283 +)))
112 112  
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
285 +===== 2.1  Connect HP0D Web UI =====
114 114  
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
287 +====== 2.1.1 via HP0D’s Access Point. ======
116 116  
289 +(((
290 +(((
291 + At the first boot of HP0D, it will auto generate a Wi-Fi network
117 117  
293 +[[image:1651804327535-321.png||height="325" width="199"]]
294 +)))
295 +)))
296 +
297 +(((
298 +(((
299 +
300 +)))
301 +)))
302 +
303 +(((
304 +(((
305 +(% class="box infomessage" %)
306 +(((
118 118   called           : **//HPD-dragino-xxxxxx//**
308 +)))
309 +)))
310 +)))
119 119  
312 +(((
313 +(((
314 +(% class="box infomessage" %)
315 +(((
120 120   with password:  **//dragino+dragino//**
317 +)))
318 +)))
319 +)))
121 121  
321 +(((
322 +(((
323 +
324 +)))
325 +)))
122 122  
327 +(((
328 +(((
329 +
330 +)))
331 +)))
123 123  
124 - You can use a PC to connect to this Wi-Fi network. The PC will
333 +(((
334 +(((
335 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
336 +)))
337 +)))
125 125  
126 - get an IP address 10.130.1.xxx and the HP0D has the default
339 +[[image:1651804397792-591.png||height="402" width="763"]]
127 127  
128 - IP 10.130.1.1
129 129  
130 130  
131 -(% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
343 +====== 2.1.2 Connect via HP0D hostname ======
133 133  
134 -
135 -
136 -
137 -2.1.2 Connect via HP0D hostname
138 -
345 +(((
139 139   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
347 +)))
140 140  
349 +(((
141 141   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
351 +)))
142 142  
353 +(((
143 143   Web-UI via HP0D’s hostname.
355 +)))
144 144  
145 145  
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
358 + Like: __**//http:~/~/dragino-4ba54a//**__
147 147  
148 148  
149 149  (% style="text-align:center" %)
... ... @@ -150,245 +150,330 @@
150 150  [[image:1651804629009-699.png]]
151 151  
152 152  
153 -2.1.3 Connect via Ethernet Port
365 +====== 2.1.3 Connect via Ethernet Port ======
154 154  
155 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
367 +(((
368 +(((
369 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
370 +)))
371 +)))
156 156  
373 +(((
374 +(((
375 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
376 +)))
377 +)))
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
379 +(((
380 +
381 +)))
159 159  
383 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
384 +
385 + or SSH access of HP0D.
386 +
160 160  (% style="text-align:center" %)
161 161  [[image:1651804782523-623.png]]
162 162  
163 163  
164 164  
165 -1.
166 -11. Generate QR Code
392 +===== 2.2 Generate QR Code =====
167 167  
168 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
394 +(((
395 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
396 +)))
169 169  
170 -Note: After onboarding, this wallet will become owner of this hotspot.
398 +(((
399 + Note: After onboarding, this wallet will become owner of this hotspot.
400 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
402 +(% style="text-align:center" %)
403 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
174 174  
406 +===== 2.3 Onboarding Hotspot =====
175 175  
408 +(((
409 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
410 +)))
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
412 +(((
413 + Note: the APP version need to be greater than 3.11.
414 +)))
180 180  
181 -Note: the APP version need to be greater than 3.11.
416 +(((
417 +
418 +)))
182 182  
420 +(((
421 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
422 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
424 +(((
425 + the ‘DRAGINO Miner HP0D’
426 +)))
186 186  
187 -1. Scan the QR Code you generated in the previous step.
428 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
430 + 3. Scan the QR Code you generated in the previous step.
190 190  
432 +(% style="text-align:center" %)
433 +[[image:1651828211026-220.png||height="405" width="191"]]
191 191  
192 -1. Onboarding your device
435 + 4. Onboarding your device
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
437 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
439 + mobile to onboarding server might have issue.
197 197  
441 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
443 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
200 200  
201 201  
446 +5. Check onboarding status
202 202  
448 + You can check from mobile:
203 203  
204 -1. Check onboarding status
450 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
205 205  
206 -You can check from mobile:
452 + You can also see the hotspot status in below link:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
454 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 209  
210 -You can also see the hotspot status in below link:
456 + Example:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
458 + Green Synced means hotspot works normal.
213 213  
214 -Example:
460 +(% style="text-align:center" %)
461 +[[image:1651828427715-679.png||height="374" width="635"]]
215 215  
216 -Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
464 +===== 2.4 Set the Port Forwarding =====
219 219  
466 +(((
467 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
468 +)))
220 220  
470 +(((
471 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
472 +)))
221 221  
474 +(((
475 + you may have.
476 +)))
222 222  
478 +(% style="text-align:center" %)
479 +[[image:1651828514449-658.png]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
481 +(((
482 +
483 +)))
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
485 +(((
486 + Note: Please refer to more detailed Settings
487 +)))
228 228  
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
489 +(((
490 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
491 +)))
230 230  
493 +(((
494 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
495 +)))
231 231  
232 -Note: Please refer to more detailed Settings
233 233  
234 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
498 +==== 3. Check the configuration of HP0D ====
235 235  
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
500 +===== 3.1 LoRa frequency configuration =====
237 237  
502 +(% style="text-align:center" %)
503 +[[image:1651828687205-178.png||height="323" width="657"]]
238 238  
239 239  
240 240  
507 +===== 3.2 Check the LoRaWAN serveraddress =====
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
510 +(% style="text-align:center" %)
511 +[[image:1651828703680-156.png||height="349" width="672"]]
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
514 +===== 3.3 Check Miner configuration =====
251 251  
516 +(% style="text-align:center" %)
517 +[[image:image-20220506181408-1.png||height="451" width="513"]]
252 252  
519 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
253 253  
521 +**~ button of Update, and then wait 10mins to check here,**
254 254  
255 255  
524 +==== 4. Installation of Antenna ====
256 256  
526 +(((
527 + HP0D use Fiber Glass Antenna.
528 +)))
257 257  
530 +(% style="text-align:center" %)
531 +[[image:1651832158606-882.png]]
258 258  
533 +(((
534 +
535 +)))
259 259  
260 -1.
261 -11. Check Miner configuration
537 +(((
538 +
539 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
541 +(((
542 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
543 +)))
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
545 +(((
546 + to antenna and install as below:
547 +)))
266 266  
549 +(((
550 +(% style="text-align:center" %)
551 +[[image:1651832205608-998.png||height="349" width="198"]]
552 +)))
267 267  
554 +==== 5. SSH Access for Linux console ====
268 268  
556 +(((
557 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
558 +)))
269 269  
560 +(((
561 + Port:         22
562 +)))
270 270  
271 -1. Installation of Antenna
564 +(((
565 + User Name:      **root**
566 +)))
272 272  
273 -HP0D use Fiber Glass Antenna.
568 +(((
569 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
570 +)))
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
572 +(((
573 +
574 +)))
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
576 +(((
577 + After logging in, you will be in the Linux console and can enter commands as shown below.
578 +)))
278 278  
580 +(% style="text-align:center" %)
581 +[[image:1651832284160-991.png]]
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
281 281  
282 282  
283 283  
586 +==== 6. Trouble Shootings ====
284 284  
588 +===== 6.1 How to get a wallet address? =====
285 285  
286 -1. SSH Access for Linux console
590 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
289 289  
290 -Port:         22
593 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
291 291  
292 -User Name:      **root**
595 +(((
596 + User can login the HP0D, able to access other Web Pages except miner page
597 +)))
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
599 +(((
600 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
601 +)))
295 295  
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
604 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
606 +(% style="text-align:center" %)
607 +[[image:image-20220506182042-2.png||height="250" width="516"]]
300 300  
609 +(% style="text-align:center" %)
610 +[[image:1651832455372-647.png||height="224" width="520"]]
301 301  
302 302  
613 + HP0D is establish connection to Helium server and not finished. And you might see above.
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
615 + It might relate to the network where might up to 10mins
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
308 308  
618 +===== 6.4 Onboarding – Bad Gaterway =====
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
620 +(% style="text-align:center" %)
621 +[[image:1651832583790-633.png]]
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
623 + This is caused by the process leads too long which just need to refresh the page.
314 314  
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
626 +6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
317 317  
628 +(% style="text-align:center" %)
629 +[[image:image-20220506182424-3.png]]
318 318  
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
631 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
321 321  
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
633 + device block height is much lower than the current height as the above picture like '1 1', the QR code
323 323  
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
635 + generation may fail.
325 325  
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
327 327  
328 -//It might relate to the network where might up to 10mins//
638 +===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
329 329  
640 +(% style="text-align:center" %)
641 +[[image:1651832742262-209.png||height="297" width="365"]]
330 330  
331 -1.
332 -11. Onboarding – Bad Gaterway
643 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
333 333  
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
645 + click the button of ‘Clean’ to re-generate the QR Code.
335 335  
336 -//This is caused by the process leads too long which just need to refresh the page.//
337 337  
648 +===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
338 338  
339 -1.
340 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
650 +(% style="text-align:center" %)
651 +[[image:1651832811038-780.png||height="462" width="216"]]
341 341  
342 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
653 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
343 343  
344 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
655 + please contact us to help you solve.
345 345  
346 346  
347 -1.
348 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
658 +===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
349 349  
350 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
660 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
351 351  
352 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
662 + public key/ wallet address to onboarding server. Server will return the match MAC address
353 353  
664 + for this hotspot.
354 354  
355 -1.
356 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
357 357  
358 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
667 + If you don’t see MAC address, make sure your mobile has good internet connection.
359 359  
360 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
669 +(% style="text-align:center" %)
670 +[[image:1651832880009-473.png]]
361 361  
362 362  
363 -1.
364 -11. Onboarding – MAC address is being refreshed after scan QR Code
673 +===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
365 365  
366 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
675 + This is caused by the server connection delay, which does not affect the normal use.
367 367  
368 368  
369 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
678 +(% style="text-align:center" %)
679 +[[image:1651832959907-357.png]]
370 370  
371 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
681 +===== 6.10 Mobile APP crash after scan the QR Code? =====
372 372  
683 +* Make sure you have input the correct Wallet address to generate QR Code.
684 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
685 +* Make sure your mobile app’s relevant permission are enabled.
686 +* Known: The Android 11 version may cause this kind of issue.
373 373  
374 -
375 -
376 -1.
377 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
378 -
379 -//This is caused by the server connection delay, which does not affect the normal use.//
380 -
381 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
382 -
383 -
384 -*
385 -*1. Mobile APP crash after scan the QR Code?
386 -* //Make sure you have input the correct Wallet address to generate QR Code.//
387 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 -* //Make sure your mobile app’s relevant permission are enabled.//
389 -* //Known: The Android 11 version may cause this kind of issue.//
390 -
391 -1.
688 +1.
392 392  11. Why the frequency/region is not the same what I purchased?
393 393  
394 394  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -396,7 +396,7 @@
396 396  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
397 397  
398 398  
399 -1.
696 +1.
400 400  11. Can use the frequency to a region where is not support?
401 401  
402 402  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -404,7 +404,7 @@
404 404  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
405 405  
406 406  
407 -1.
704 +1.
408 408  11. Can change the frequency of the HP0D Miner?
409 409  
410 410  //We do not recommend doing this, it may damage your device//
... ... @@ -433,7 +433,6 @@
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
436 -
437 437  1. Manufacturer Info
438 438  
439 439  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -460,5 +460,3 @@
460 460  
461 461  
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
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