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Summary

Details

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Content
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
7 +(((
8 +**HP0D Full Hotspot for Helium User Manual**
9 +)))
8 8  
9 9  
10 -**HP0D Full Hotspot for Helium User Manual**
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
15 +{{toc/}}
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
18 +==== 1. Introduction ====
25 25  
20 +===== 1.1 What is HP0D =====
26 26  
22 +(((
23 +(((
24 +(((
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 +)))
27 +)))
27 27  
29 +(((
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 +)))
33 +)))
28 28  
29 -~1. Introduction
35 +(((
36 +(((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
30 30  
31 - 1.1 What is HP0D
42 +(((
43 +(((
44 +(((
45 +
46 +)))
47 +)))
48 +)))
32 32  
33 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
50 +(((
51 +(((
52 +(((
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 +)))
55 +)))
34 34  
35 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
57 +(((
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 +)))
61 +)))
36 36  
37 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
63 +(((
64 +(((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 +)))
67 +)))
38 38  
39 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
69 +(((
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 +)))
73 +)))
74 +)))
40 40  
76 +(((
77 +(((
78 +(((
79 +**~ and connects max 2 x LoRaWAN servers at the same time**.
80 +)))
81 +)))
82 +)))
41 41  
42 -1.2 Specifications
84 +(((
85 +(((
86 +(((
87 +
88 +)))
89 +)))
90 +)))
43 43  
44 -**~ Hardware System:**
92 +(((
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 +)))
97 +)))
45 45  
46 - Linux Part:
99 +(((
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 +)))
103 +)))
104 +)))
47 47  
48 -* Raspberry Pi 4
106 +(((
107 +(((
108 +(((
109 +
110 +)))
111 +)))
112 +)))
49 49  
50 -**~ Interface:**
114 +(((
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 +)))
119 +)))
51 51  
52 -* 10M/100M RJ45 Ports x 1
53 -* LoRaWAN Wireless
54 -* Power Input: 12V 2A, DC
121 +(((
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
124 +)))
125 +)))
126 +)))
55 55  
56 -**~ Operating Condition:**
57 57  
58 -* Work Temperature: -20 ~~ 65°C
59 -* Storage Temperature: -20 ~~ 65°C
60 -* Power Input: 12V 2A, DC
129 +===== 1.2 Specifications =====
61 61  
131 +(((
132 +(((
133 +**~ Hardware System:**
134 +)))
135 +)))
62 62  
63 -1.3 Features
137 +(((
138 +(((
139 + Linux Part:
140 +)))
141 +)))
64 64  
143 +* (((
144 +(((
145 +Raspberry Pi 4
146 +)))
147 +)))
148 +
149 +(((
150 +(((
151 +**~ Interface:**
152 +)))
153 +)))
154 +
155 +* (((
156 +(((
157 +10M/100M RJ45 Ports x 1
158 +)))
159 +)))
160 +* (((
161 +(((
162 +LoRaWAN Wireless
163 +)))
164 +)))
165 +* (((
166 +(((
167 +Power Input: 12V 2A, DC
168 +)))
169 +)))
170 +
171 +(((
172 +(((
173 +**~ Operating Condition:**
174 +)))
175 +)))
176 +
177 +* (((
178 +(((
179 +Work Temperature: -20 ~~ 65°C
180 +)))
181 +)))
182 +* (((
183 +(((
184 +Storage Temperature: -20 ~~ 65°C
185 +)))
186 +)))
187 +* (((
188 +(((
189 +Power Input: 12V 2A, DC
190 +)))
191 +)))
192 +
193 +===== 1.3 Features =====
194 +
65 65  * Open-Source Linux system
66 66  * RPi4 with 2G /4G or 8G RAM
67 67  * Managed by Web GUI, SSH via Internet
... ... @@ -77,73 +77,167 @@
77 77  * Include prepaid $40 onboarding cost and $10 location cost.
78 78  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
79 79  
210 +===== 1.4 Label info and login name =====
80 80  
81 -1.4 Label info and login name
82 82  
83 -
84 84  (% style="text-align:center" %)
85 -[[image:1651803959860-394.png||height="653" width="490"]]
214 +[[image:1651803959860-394.png||height="500" width="375"]]
86 86  
87 87  
88 88  
218 +(((
219 +(((
89 89  **~ Label information:**
221 +)))
222 +)))
90 90  
224 +(((
225 +(((
226 +
227 +)))
228 +)))
91 91  
92 -**~ Device host name//~://**// dragino-xxxxxx//
230 +(((
231 +(((
232 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
233 +)))
234 +)))
93 93  
94 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
236 +(((
237 +(((
238 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
239 +)))
240 +)))
95 95  
96 -**// Miner animal name//**//: xxx-xxx-xxx//
242 +(((
243 +(((
244 +**~ Miner animal name**: xxx-xxx-xxx
245 +)))
246 +)))
97 97  
98 -**// Miner address//**//:          112xxxxxx//
248 +(((
249 +(((
250 +**~ Miner address**:          112xxxxxx
251 +)))
252 +)))
99 99  
100 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
254 +(((
255 +(((
256 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
257 +)))
258 +)))
101 101  
102 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
260 +(((
261 +(((
262 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
263 +)))
264 +)))
103 103  
104 -**~ SN**//:  device serial number.//
266 +(((
267 +(((
268 +**~ SN**:  device serial number.
269 +)))
270 +)))
105 105  
106 106  
107 -2. Quick Start & Onboarding
273 +==== 2. Quick Start & Onboarding ====
108 108  
109 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
275 +(((
276 +(((
277 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
278 +)))
110 110  
111 - 2.1  Connect HP0D Web UI
280 +(((
281 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
282 +)))
283 +)))
112 112  
113 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
285 +(% class="wikigeneratedid" id="H-2" %)
286 +(((
287 +
288 +)))
114 114  
115 - At the first boot of HP0D, it will auto generate a Wi-Fi network
290 +===== 2.1  Connect HP0D Web UI =====
116 116  
292 +====== 2.1.1 via HP0D’s Access Point. ======
117 117  
294 +(((
295 +(((
296 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
297 +)))
298 +)))
299 +
300 +(((
301 +(((
302 +
303 +)))
304 +)))
305 +
306 +(((
307 +(((
118 118   called           : **//HPD-dragino-xxxxxx//**
309 +)))
310 +)))
119 119  
312 +(((
313 +(((
120 120   with password:  **//dragino+dragino//**
315 +)))
316 +)))
121 121  
318 +(((
319 +(((
320 +
321 +)))
322 +)))
122 122  
324 +(((
325 +(((
326 +
327 +)))
328 +)))
123 123  
330 +(((
331 +(((
124 124   You can use a PC to connect to this Wi-Fi network. The PC will
333 +)))
334 +)))
125 125  
336 +(((
337 +(((
126 126   get an IP address 10.130.1.xxx and the HP0D has the default
339 +)))
340 +)))
127 127  
342 +(((
343 +(((
128 128   IP 10.130.1.1
345 +)))
346 +)))
129 129  
130 130  
349 +
131 131  (% style="text-align:center" %)
132 -[[image:1651804397792-591.png]]
351 +[[image:1651804397792-591.png||height="402" width="763"]]
133 133  
134 134  
135 135  
355 +====== 2.1.2 Connect via HP0D hostname ======
136 136  
137 -2.1.2 Connect via HP0D hostname
138 -
357 +(((
139 139   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
359 +)))
140 140  
361 +(((
141 141   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
363 +)))
142 142  
365 +(((
143 143   Web-UI via HP0D’s hostname.
367 +)))
144 144  
145 145  
146 - Like: __ **//http:~/~/dragino-4ba54a//**__
370 + Like: __**//http:~/~/dragino-4ba54a//**__
147 147  
148 148  
149 149  (% style="text-align:center" %)
... ... @@ -150,193 +150,268 @@
150 150  [[image:1651804629009-699.png]]
151 151  
152 152  
153 -2.1.3 Connect via Ethernet Port
377 +====== 2.1.3 Connect via Ethernet Port ======
154 154  
155 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
379 +(((
380 +(((
381 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
382 +)))
383 +)))
156 156  
385 +(((
386 +(((
387 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
388 +)))
389 +)))
157 157  
158 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
391 +(((
392 +
393 +)))
159 159  
395 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
396 +
397 + or SSH access of HP0D.
398 +
160 160  (% style="text-align:center" %)
161 161  [[image:1651804782523-623.png]]
162 162  
163 163  
164 164  
165 -1.
166 -11. Generate QR Code
404 +===== 2.2 Generate QR Code =====
167 167  
168 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
406 +(((
407 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
408 +)))
169 169  
170 -Note: After onboarding, this wallet will become owner of this hotspot.
410 +(((
411 + Note: After onboarding, this wallet will become owner of this hotspot.
412 +)))
171 171  
172 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
414 +(% style="text-align:center" %)
415 +[[image:image-20220506140312-1.png||height="435" width="438"]]
173 173  
174 174  
418 +===== 2.3 Onboarding Hotspot =====
175 175  
420 +(((
421 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
422 +)))
176 176  
177 -1.
178 -11. Onboarding Hotspot
179 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
424 +(((
425 + Note: the APP version need to be greater than 3.11.
426 +)))
180 180  
181 -Note: the APP version need to be greater than 3.11.
428 +(((
429 +
430 +)))
182 182  
432 +(((
433 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
434 +)))
183 183  
184 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
436 +(((
437 + the ‘DRAGINO Miner HP0D’
438 +)))
186 186  
187 -1. Scan the QR Code you generated in the previous step.
440 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
188 188  
189 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
442 + 3. Scan the QR Code you generated in the previous step.
190 190  
444 +(% style="text-align:center" %)
445 +[[image:1651828211026-220.png||height="405" width="191"]]
191 191  
192 -1. Onboarding your device
447 + 4. Onboarding your device
193 193  
194 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
449 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
451 + mobile to onboarding server might have issue.
197 197  
453 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
198 198  
199 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
455 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
200 200  
201 201  
458 +5. Check onboarding status
202 202  
460 + You can check from mobile:
203 203  
204 -1. Check onboarding status
462 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
205 205  
206 -You can check from mobile:
464 + You can also see the hotspot status in below link:
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
466 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 209  
210 -You can also see the hotspot status in below link:
468 + Example:
211 211  
212 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
470 + Green Synced means hotspot works normal.
213 213  
214 -Example:
472 +(% style="text-align:center" %)
473 +[[image:1651828427715-679.png||height="374" width="635"]]
215 215  
216 -Green Synced means hotspot works normal.
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
476 +===== 2.4 Set the Port Forwarding =====
219 219  
478 +(((
479 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
480 +)))
220 220  
482 +(((
483 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
484 +)))
221 221  
486 +(((
487 + you may have.
488 +)))
222 222  
490 +(% style="text-align:center" %)
491 +[[image:1651828514449-658.png]]
223 223  
224 -1.
225 -11. Set the Port Forwarding
493 +(((
494 +
495 +)))
226 226  
227 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
497 +(((
498 + Note: Please refer to more detailed Settings
499 +)))
228 228  
229 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
501 +(((
502 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
503 +)))
230 230  
505 +(((
506 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
507 +)))
231 231  
232 -Note: Please refer to more detailed Settings
233 233  
234 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
510 +==== 3. Check the configuration of HP0D ====
235 235  
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
512 +===== 3.1 LoRa frequency configuration =====
237 237  
514 +(% style="text-align:center" %)
515 +[[image:1651828687205-178.png||height="323" width="657"]]
238 238  
239 239  
240 240  
519 +===== 3.2 Check the LoRaWAN serveraddress =====
241 241  
242 -1. Check the configuration of HP0D
243 -11. LoRa frequency configuration
244 244  
245 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
522 +(% style="text-align:center" %)
523 +[[image:1651828703680-156.png||height="349" width="672"]]
246 246  
247 -1.
248 -11. Check the LoRaWAN serveraddress.
249 249  
250 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
526 +===== 3.3 Check Miner configuration =====
251 251  
528 +(% style="text-align:center" %)
529 +[[image:image-20220506181408-1.png||height="451" width="513"]]
252 252  
531 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
253 253  
533 +**~ button of Update, and then wait 10mins to check here,**
254 254  
255 255  
536 +==== 4. Installation of Antenna ====
256 256  
538 +(((
539 + HP0D use Fiber Glass Antenna.
540 +)))
257 257  
542 +(% style="text-align:center" %)
543 +[[image:1651832158606-882.png]]
258 258  
545 +(((
546 +
547 +)))
259 259  
260 -1.
261 -11. Check Miner configuration
549 +(((
550 +
551 +)))
262 262  
263 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
553 +(((
554 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
555 +)))
264 264  
265 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
557 +(((
558 + to antenna and install as below:
559 +)))
266 266  
561 +(((
562 +(% style="text-align:center" %)
563 +[[image:1651832205608-998.png||height="349" width="198"]]
564 +)))
267 267  
566 +==== 5. SSH Access for Linux console ====
268 268  
568 +(((
569 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
570 +)))
269 269  
572 +(((
573 + Port:         22
574 +)))
270 270  
271 -1. Installation of Antenna
576 +(((
577 + User Name:      **root**
578 +)))
272 272  
273 -HP0D use Fiber Glass Antenna.
580 +(((
581 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
582 +)))
274 274  
275 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
584 +(((
585 +
586 +)))
276 276  
277 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
588 +(((
589 + After logging in, you will be in the Linux console and can enter commands as shown below.
590 +)))
278 278  
592 +(% style="text-align:center" %)
593 +[[image:1651832284160-991.png]]
279 279  
280 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
281 281  
282 282  
283 283  
598 +==== 6. Trouble Shootings ====
284 284  
600 +===== 6.1 How to get a wallet address? =====
285 285  
286 -1. SSH Access for Linux console
602 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
287 287  
288 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
289 289  
290 -Port:         22
605 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
291 291  
292 -User Name:      **root**
607 +(((
608 + User can login the HP0D, able to access other Web Pages except miner page
609 +)))
293 293  
294 -Password:         **Randomly generated （found on device’s label ）**
611 +(((
612 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
613 +)))
295 295  
296 296  
297 -After logging in, you will be in the Linux console and can enter commands as shown below.
616 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout  =====
298 298  
299 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
618 +(% style="text-align:center" %)
619 +[[image:image-20220506182042-2.png||height="250" width="516"]]
300 300  
621 +(% style="text-align:center" %)
622 +[[image:1651832455372-647.png||height="224" width="520"]]
301 301  
302 302  
625 + HP0D is establish connection to Helium server and not finished. And you might see above.
303 303  
304 -1. Trouble Shootings
305 -11. How to get a wallet address?
627 + It might relate to the network where might up to 10mins
306 306  
307 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
308 308  
630 +===== 6.4 Onboarding – Bad Gaterway =====
309 309  
310 -1.
311 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
632 +(% style="text-align:center" %)
633 +[[image:1651832583790-633.png]]
312 312  
313 -//User can login the HP0D, able to access other Web Pages except miner page//
635 + This is caused by the process leads too long which just need to refresh the page.
314 314  
315 315  
316 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
317 -
318 -
319 -1.
320 -11. Onboarding ~-~- Some parameters in miner page show timeout
321 -
322 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
323 -
324 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
325 -
326 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
327 -
328 -//It might relate to the network where might up to 10mins//
329 -
330 -
331 -1.
332 -11. Onboarding – Bad Gaterway
333 -
334 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
335 -
336 -//This is caused by the process leads too long which just need to refresh the page.//
337 -
338 -
339 -1.
638 +1.
340 340  11. Onboarding ~-~- Why did QR Code generate is aways fail?
341 341  
342 342  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
... ... @@ -344,7 +344,7 @@
344 344  This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
345 345  
346 346  
347 -1.
646 +1.
348 348  11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
349 349  
350 350  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
... ... @@ -352,7 +352,7 @@
352 352  Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
353 353  
354 354  
355 -1.
654 +1.
356 356  11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
357 357  
358 358  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
... ... @@ -360,7 +360,7 @@
360 360  If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
361 361  
362 362  
363 -1.
662 +1.
364 364  11. Onboarding – MAC address is being refreshed after scan QR Code
365 365  
366 366  //After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
... ... @@ -388,7 +388,7 @@
388 388  * //Make sure your mobile app’s relevant permission are enabled.//
389 389  * //Known: The Android 11 version may cause this kind of issue.//
390 390  
391 -1.
690 +1.
392 392  11. Why the frequency/region is not the same what I purchased?
393 393  
394 394  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -396,7 +396,7 @@
396 396  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
397 397  
398 398  
399 -1.
698 +1.
400 400  11. Can use the frequency to a region where is not support?
401 401  
402 402  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -404,7 +404,7 @@
404 404  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
405 405  
406 406  
407 -1.
706 +1.
408 408  11. Can change the frequency of the HP0D Miner?
409 409  
410 410  //We do not recommend doing this, it may damage your device//
... ... @@ -433,7 +433,6 @@
433 433  * 868: For Bands: EU868,IN865
434 434  * 915: For Bands: US915,AU915,AS923,KR920
435 435  
436 -
437 437  1. Manufacturer Info
438 438  
439 439  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -460,5 +460,3 @@
460 460  
461 461  
462 462  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 -
464 -
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