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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Content
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1 1  
2 2  
3 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 -
5 5  (% style="text-align:center" %)
6 -[[image:1651802206983-860.png]]
4 +[[image:1651802206983-860.png||height="645" width="602"]]
7 7  
8 8  
9 -
10 -
7 +(((
11 11  **HP0D Full Hotspot for Helium User Manual**
9 +)))
12 12  
13 -[[image:1651802187690-980.png]]
14 14  
15 -Document Version: 1.1
16 16  
17 17  
18 -|**Version**|**Description**|**Date**
19 -|1.0|Release|2022-Apr-8
20 -|1.1|Add trouble shootings|2022-Apr-24
21 -| | |
22 -| | |
23 -| | |
24 -| | |
14 +{{toc/}}
25 25  
26 26  
17 += 1. Introduction =
27 27  
19 +== 1.1 What is HP0D ==
28 28  
21 +(((
22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 +)))
29 29  
25 +(((
26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 +)))
30 30  
31 -~1. Introduction
29 +(((
30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 +)))
32 32  
33 - 1.1 What is HP0D
33 +(((
34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 +)))
34 34  
35 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 +== 1.2 Specifications ==
36 36  
37 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 -
39 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 -
41 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
42 -
43 -
44 -
45 -
46 -1.
47 -11. Specifications
48 -
49 -**Hardware System:**
50 -
39 +**~ Hardware System:**
51 51   Linux Part:
52 52  
53 53  * Raspberry Pi 4
54 54  
44 +**~ Interface:**
55 55  
56 -**Interface:**
57 -
58 58  * 10M/100M RJ45 Ports x 1
59 59  * LoRaWAN Wireless
60 60  * Power Input: 12V 2A, DC
61 61  
50 +**~ Operating Condition:**
62 62  
63 -**Operating Condition:**
64 -
65 65  * Work Temperature: -20 ~~ 65°C
66 66  * Storage Temperature: -20 ~~ 65°C
67 67  * Power Input: 12V 2A, DC
68 68  
56 +== 1.3 Features ==
69 69  
70 -
71 -
72 -*
73 -*1. Features
74 74  * Open-Source Linux system
75 75  * RPi4 with 2G /4G or 8G RAM
76 76  * Managed by Web GUI, SSH via Internet
... ... @@ -86,371 +86,372 @@
86 86  * Include prepaid $40 onboarding cost and $10 location cost.
87 87  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
88 88  
73 +== 1.4 Label info and login name ==
89 89  
90 -
91 -
92 -
93 -
94 -1.
95 -11. Label info and login name
96 -
97 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 -
99 -
75 +[[image:1651803959860-394.png||height="500" width="375"]]
100 100  **Label information:**
77 +**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 +**Miner animal name**: xxx-xxx-xxx
80 +**Miner address**:       112xxxxxx
81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 +**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 +**SN**:  device serial number.
101 101  
85 += 2. Quick Start & Onboarding =
102 102  
103 -**Device host name//~://**// dragino-xxxxxx//
104 -
105 -**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
106 -
107 -**//Miner animal name//**//: xxx-xxx-xxx//
108 -
109 -**//Miner address//**//:          112xxxxxx//
110 -
111 -**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
112 -
113 -**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
114 -
115 -**SN**//: device serial number.//
116 -
117 -
118 -
119 -
120 -1. Quick Start & Onboarding
121 -
122 122  The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
123 123  
89 +== 2.1  Connect HP0D Web UI ==
124 124  
125 -1.
126 -11. Connect HP0D Web UI
127 -111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
91 +=== 2.1.1 via HP0D’s Access Point ===
128 128  
129 129  At the first boot of HP0D, it will auto generate a Wi-Fi network
130 130  
95 +[[image:1651804327535-321.png||height="325" width="199"]]
131 131  
97 +(% class="box infomessage" %)
98 + called           : **//HPD-dragino-xxxxxx//**
132 132  
100 +(% class="box infomessage" %)
101 + with password:  **//dragino+dragino//**
102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
133 133  
104 +[[image:1651804397792-591.png||height="386" width="733"]]
134 134  
135 - called           : **//HPD-dragino-xxxxxx//**
136 136  
137 -with password:  **//dragino+dragino//**
107 +=== 2.1.2 Connect via HP0D hostname ===
138 138  
109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
139 139  
111 +Like: __**//http:~/~/dragino-4ba54a//**__
140 140  
141 -You can use a PC to connect to this Wi-Fi network. The PC will
113 +[[image:1651804629009-699.png]]
142 142  
143 -get an IP address 10.130.1.xxx and the HP0D has the default
115 +=== 2.1.3 Connect via Ethernet Port ===
144 144  
145 -IP 10.130.1.1
146 -
147 -
148 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
149 -
150 -
151 -
152 -
153 -1.
154 -11.
155 -111. Connect via HP0D hostname
156 -
157 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 -
159 -PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
160 -
161 -Web-UI via HP0D’s hostname.
162 -
163 -
164 -Like: **//http:~/~/dragino-4ba54a//**
165 -
166 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
167 -
168 -
169 -1.
170 -11.
171 -111. Connect via Ethernet Port
172 -
173 -
174 174  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
119 +[[image:1651804782523-623.png]]
175 175  
121 +== 2.2 Generate QR Code ==
176 176  
177 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
178 -
179 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
180 -
181 -
182 -
183 -1.
184 -11. Generate QR Code
185 -
123 +(((
186 186  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
125 +)))
187 187  
127 +(((
188 188  Note: After onboarding, this wallet will become owner of this hotspot.
129 +)))
189 189  
190 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
131 +[[image:image-20220506140312-1.png||height="435" width="438"]]
191 191  
192 192  
134 +== 2.3 Onboarding Hotspot ==
193 193  
136 +(((
137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
138 +)))
194 194  
195 -1.
196 -11. Onboarding Hotspot
197 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 -
140 +(((
199 199  Note: the APP version need to be greater than 3.11.
142 +)))
200 200  
144 +(((
145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
146 +)))
201 201  
202 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
204 204  
150 +3. Scan the QR Code you generated in the previous step.
205 205  
206 -1. Scan the QR Code you generated in the previous step.
152 +[[image:1651828211026-220.png||height="405" width="191"]]
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
154 +(((
155 +4. Onboarding your device
156 +)))
209 209  
158 +(((
159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
160 +)))
210 210  
211 -1. Onboarding your device
162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
212 212  
213 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
166 +5. Check onboarding status
216 216  
217 -
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
219 -
220 -
221 -
222 -
223 -1. Check onboarding status
224 -
225 225  You can check from mobile:
226 226  
227 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
228 228  
229 229  You can also see the hotspot status in below link:
230 230  
231 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
232 232  
233 233  Example:
234 234  
235 235  Green Synced means hotspot works normal.
236 236  
237 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
180 +[[image:1651828427715-679.png||height="374" width="635"]]
238 238  
239 239  
183 +== 2.4 Set the Port Forwarding ==
240 240  
185 +(((
186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
187 +)))
241 241  
189 +[[image:1651828514449-658.png]]
242 242  
243 -1.
244 -11. Set the Port Forwarding
191 +(((
192 +
193 +)))
245 245  
246 -
247 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
248 -
249 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
250 -
251 -
195 +(((
252 252  Note: Please refer to more detailed Settings
197 +)))
253 253  
199 +(((
254 254  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
201 +)))
255 255  
203 +(((
256 256  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
205 +)))
257 257  
207 += 3. Check the configuration of HP0D =
258 258  
209 +== 3.1 LoRa frequency configuration ==
259 259  
211 +[[image:1651828687205-178.png||height="323" width="657"]]
260 260  
213 +== 3.2 Check the LoRaWAN serveraddress ==
261 261  
262 -1. Check the configuration of HP0D
263 -11. LoRa frequency configuration
215 +[[image:1651828703680-156.png||height="349" width="672"]]
264 264  
217 +== 3.3 Check Miner configuration ==
265 265  
266 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
219 +[[image:image-20220506181408-1.png||height="451" width="513"]]
267 267  
268 -1.
269 -11. Check the LoRaWAN serveraddress.
221 +(((
222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
223 +)))
270 270  
271 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
225 += 4. Installation of Antenna =
272 272  
273 -
274 -
275 -
276 -
277 -
278 -
279 -
280 -
281 -1.
282 -11. Check Miner configuration
283 -
284 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
285 -
286 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
287 -
288 -
289 -
290 -
291 -
292 -1. Installation of Antenna
293 -
227 +(((
294 294  HP0D use Fiber Glass Antenna.
229 +)))
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
231 +[[image:1651832158606-882.png]]
297 297  
233 +(((
234 +
235 +)))
236 +
237 +(((
298 298  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
239 +)))
299 299  
241 +(((
242 +[[image:1651832205608-998.png||height="349" width="198"]]
243 +)))
300 300  
301 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
245 += 5. SSH Access for Linux console =
302 302  
303 -
304 -
305 -
306 -
307 -1. SSH Access for Linux console
308 -
247 +(((
309 309  IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
249 +)))
310 310  
251 +(((
311 311  Port:         22
253 +)))
312 312  
255 +(((
313 313  User Name:      **root**
257 +)))
314 314  
315 -Password:         **Randomly generated （found on device’s label ）**
259 +(((
260 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
261 +)))
316 316  
317 -
263 +(((
318 318  After logging in, you will be in the Linux console and can enter commands as shown below.
265 +)))
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
267 +[[image:1651832284160-991.png||height="171" width="729"]]
321 321  
269 += **6. How to change the Wireless function of HP0D** =
322 322  
271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
323 323  
273 +== **6.1 Access the Linux console.** ==
324 324  
325 -1. Trouble Shootings
326 -11. How to get a wallet address?
275 +Follow the previous step of Step 5.
327 327  
328 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
277 +== 6.2 Install the package of network-manager ==
329 329  
279 +Run commands:
330 330  
331 -1.
332 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
281 +(% class="box infomessage" %)
282 +(((
283 + apt update
284 + apt install network-manager
285 +)))
333 333  
287 +[[image:image-20220507140730-1.png||height="402" width="728"]]
334 334  
335 -//User can login the HP0D, able to access other Web Pages except miner page//
289 +== 6.3 Reboot the device ==
336 336  
291 +Run command:
337 337  
338 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
293 +(% class="box infomessage" %)
294 +(((
295 + reboot
296 +)))
339 339  
298 +[[image:image-20220507140814-2.png]]
340 340  
341 -1.
342 -11. Onboarding ~-~- Some parameters in miner page show timeout
300 +== 6.4 Check the wireless type ==
343 343  
344 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
302 +Run command:
345 345  
346 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
304 +(% class="box infomessage" %)
305 +(((
306 + iw dev
307 +)))
347 347  
348 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
309 +[[image:image-20220507140941-3.png]]
349 349  
350 -//It might relate to the network where might up to 10mins//
311 +== 6.5 Connect the WiFi ==
351 351  
313 +Run command:
352 352  
353 -1.
354 -11. Onboarding – Bad Gaterway
315 +(% class="box infomessage" %)
316 +(((
317 + nmtui
318 +)))
355 355  
356 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
320 +[[image:image-20220507140953-4.png]]
357 357  
358 -//This is caused by the process leads too long which just need to refresh the page.//
322 += 7. Trouble Shootings =
359 359  
324 +== 7.1 How to get a wallet address? ==
360 360  
361 -1.
362 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
363 363  
364 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
365 365  
366 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
330 +(((
331 +User can login the HP0D, able to access other Web Pages except miner page.
332 +)))
367 367  
334 +(((
335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
336 +)))
368 368  
369 -1.
370 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
371 371  
372 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
340 +[[image:image-20220506182042-2.png||height="250" width="516"]]
373 373  
374 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
342 +[[image:1651832455372-647.png||height="224" width="520"]]
375 375  
344 +HP0D is establish connection to Helium server and not finished. And you might see above.
376 376  
377 -1.
378 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
346 +It might relate to the network where might up to 10mins.
379 379  
380 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
348 +== 7.4 Onboarding – Bad Gaterway ==
381 381  
382 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
350 +[[image:1651832583790-633.png]]
383 383  
352 +This is caused by the process leads too long which just need to refresh the page.
384 384  
385 -1.
386 -11. Onboarding – MAC address is being refreshed after scan QR Code
354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
387 387  
388 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
356 +[[image:image-20220506182424-3.png]]
389 389  
358 +(((
359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
360 +)))
390 390  
391 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
392 392  
393 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
364 +[[image:1651832742262-209.png||height="297" width="365"]]
394 394  
366 +(((
367 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
368 +)))
395 395  
370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
396 396  
372 +[[image:1651832811038-780.png||height="462" width="216"]]
397 397  
398 -1.
399 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
374 +(((
375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
376 +)))
400 400  
401 -//This is caused by the server connection delay, which does not affect the normal use.//
378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
402 402  
403 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
380 +(((
381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
382 +)))
404 404  
384 +(((
385 +If you don’t see MAC address, make sure your mobile has good internet connection.
386 +)))
405 405  
406 -*
407 -*1. Mobile APP crash after scan the QR Code?
408 -* //Make sure you have input the correct Wallet address to generate QR Code.//
409 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 -* //Make sure your mobile app’s relevant permission are enabled.//
411 -* //Known: The Android 11 version may cause this kind of issue.//
388 +[[image:1651832880009-473.png]]
412 412  
390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
413 413  
414 -1.
415 -11. Why the frequency/region is not the same what I purchased?
392 +This is caused by the server connection delay, which does not affect the normal use.
416 416  
417 -//Each HP0D is inspected and configured prior to shipping.//
394 +[[image:1651832959907-357.png]]
418 418  
419 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
396 +== 7.10 Mobile APP crash after scan the QR Code? ==
420 420  
398 +* Make sure you have input the correct Wallet address to generate QR Code.
399 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
400 +* Make sure your mobile app’s relevant permission are enabled.
401 +* Known: The Android 11 version may cause this kind of issue.
421 421  
422 -1.
423 -11. Can use the frequency to a region where is not support?
403 +== 7.11 Why the frequency/region is not the same what I purchased? ==
424 424  
425 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
405 +(((
406 +Each HP0D is inspected and configured prior to shipping.
407 +)))
426 426  
427 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
409 +(((
410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
411 +)))
428 428  
413 +== 7.12 Can use the frequency to a region where is not support? ==
429 429  
430 -1.
431 -11. Can change the frequency of the HP0D Miner?
415 +(((
416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
417 +)))
432 432  
433 -//We do not recommend doing this, it may damage your device//
419 +(((
420 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
421 +)))
434 434  
423 +== 7.13 Can change the frequency of the HP0D Miner? ==
435 435  
425 +We do not recommend doing this, it may damage your device
436 436  
427 += 8. Supports =
437 437  
429 +(((
430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
431 +)))
438 438  
439 -1. Supports
433 +(((
434 +With your question as detail as possible. We will reply and help you in the shortest.
435 +)))
440 440  
437 += 9. Order Info =
441 441  
442 -//If you are experiencing issues and can’t solve, you can send mail to//
443 -
444 -[[//support@dragino.com//>>mailto:support@dragino.com]]
445 -
446 -//With your question as detail as possible. We will reply and help you in the shortest.//
447 -
448 -
449 -
450 -
451 -1. Order Info
452 -
453 -
454 454  **HP0D-XXX**
455 455  
456 456  **XXX**: Frequency Band
... ... @@ -458,33 +458,46 @@
458 458  * 868: For Bands: EU868,IN865
459 459  * 915: For Bands: US915,AU915,AS923,KR920
460 460  
446 += 10. Manufacturer Info =
461 461  
462 -
463 -1. Manufacturer Info
464 -
448 +(((
465 465  **Shenzhen Dragino Technology Development co. LTD**
450 +)))
466 466  
452 +(((
467 467  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
454 +)))
468 468  
456 +(((
469 469  LongCheng Street, LongGang District ; Shenzhen 518116,China
458 +)))
470 470  
460 += 11. FCC Warning =
471 471  
472 -1. FCC Warning
473 -
462 +(((
474 474  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
464 +)))
475 475  
466 +(((
476 476  ~-~- Reorient or relocate the receiving antenna.
468 +)))
477 477  
470 +(((
478 478  ~-~- Increase the separation between the equipment and receiver.
472 +)))
479 479  
474 +(((
480 480  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
476 +)))
481 481  
478 +(((
482 482  ~-~- Consult the dealer or an experienced radio/TV technician for help.
480 +)))
483 483  
484 -
482 +(((
485 485  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
484 +)))
486 486  
487 -
486 +(((
488 488  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 -
490 -
488 +)))
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