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1 1  
2 2  
3 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 -
5 5  (% style="text-align:center" %)
6 -[[image:1651802206983-860.png]]
4 +[[image:1651802206983-860.png||height="645" width="602"]]
7 7  
8 8  
9 -
10 -
7 +(((
11 11  **HP0D Full Hotspot for Helium User Manual**
9 +)))
12 12  
13 -[[image:1651802187690-980.png]]
14 14  
15 -Document Version: 1.1
16 16  
17 17  
18 -|**Version**|**Description**|**Date**
19 -|1.0|Release|2022-Apr-8
20 -|1.1|Add trouble shootings|2022-Apr-24
21 -| | |
22 -| | |
23 -| | |
24 -| | |
25 25  
15 +{{toc/}}
26 26  
27 27  
18 +==== 1. Introduction ====
28 28  
20 +===== 1.1 What is HP0D =====
29 29  
22 +(((
23 +(((
24 +(((
25 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 +)))
27 +)))
28 +)))
30 30  
31 -~1. Introduction
30 +(((
31 +(((
32 +(((
33 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 +)))
35 +)))
36 +)))
32 32  
33 - 1.1 What is HP0D
38 +(((
39 +(((
40 +(((
41 +HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 +)))
43 +)))
44 +)))
34 34  
35 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
46 +(((
47 +(((
48 +(((
49 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 +)))
51 +)))
52 +)))
36 36  
37 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
54 +(((
55 +(((
56 +(((
57 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 +)))
59 +)))
60 +)))
38 38  
39 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 40  
41 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
63 +===== 1.2 Specifications =====
42 42  
65 +(((
66 +(((
67 +**~ Hardware System:**
68 +)))
69 +)))
43 43  
44 -
45 -
46 -1.
47 -11. Specifications
48 -
49 -**Hardware System:**
50 -
71 +(((
72 +(((
51 51   Linux Part:
74 +)))
75 +)))
52 52  
53 -* Raspberry Pi 4
77 +* (((
78 +(((
79 +Raspberry Pi 4
80 +)))
81 +)))
54 54  
83 +(((
84 +(((
85 +**~ Interface:**
86 +)))
87 +)))
55 55  
56 -**Interface:**
89 +* (((
90 +(((
91 +10M/100M RJ45 Ports x 1
92 +)))
93 +)))
94 +* (((
95 +(((
96 +LoRaWAN Wireless
97 +)))
98 +)))
99 +* (((
100 +(((
101 +Power Input: 12V 2A, DC
102 +)))
103 +)))
57 57  
58 -* 10M/100M RJ45 Ports x 1
59 -* LoRaWAN Wireless
60 -* Power Input: 12V 2A, DC
105 +(((
106 +(((
107 +**~ Operating Condition:**
108 +)))
109 +)))
61 61  
111 +* (((
112 +(((
113 +Work Temperature: -20 ~~ 65°C
114 +)))
115 +)))
116 +* (((
117 +(((
118 +Storage Temperature: -20 ~~ 65°C
119 +)))
120 +)))
121 +* (((
122 +(((
123 +Power Input: 12V 2A, DC
124 +)))
125 +)))
62 62  
63 -**Operating Condition:**
127 +===== 1.3 Features =====
64 64  
65 -* Work Temperature: -20 ~~ 65°C
66 -* Storage Temperature: -20 ~~ 65°C
67 -* Power Input: 12V 2A, DC
68 -
69 -
70 -
71 -
72 -*
73 -*1. Features
74 74  * Open-Source Linux system
75 75  * RPi4 with 2G /4G or 8G RAM
76 76  * Managed by Web GUI, SSH via Internet
... ... @@ -86,371 +86,465 @@
86 86  * Include prepaid $40 onboarding cost and $10 location cost.
87 87  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
88 88  
144 +===== 1.4 Label info and login name =====
89 89  
90 90  
147 +[[image:1651803959860-394.png||height="500" width="375"]]
91 91  
92 -
93 -
94 -1.
95 -11. Label info and login name
96 -
97 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 -
99 -
149 +(((
150 +(((
100 100  **Label information:**
152 +)))
153 +)))
101 101  
155 +(((
156 +(((
157 +**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 +)))
159 +)))
102 102  
103 -**Device host name//~://**// dragino-xxxxxx//
161 +(((
162 +(((
163 +**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 +)))
165 +)))
104 104  
105 -**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
167 +(((
168 +(((
169 +**Miner animal name**: xxx-xxx-xxx
170 +)))
171 +)))
106 106  
107 -**//Miner animal name//**//: xxx-xxx-xxx//
173 +(((
174 +(((
175 +**Miner address**:          112xxxxxx
176 +)))
177 +)))
108 108  
109 -**//Miner address//**//:          112xxxxxx//
179 +(((
180 +(((
181 +**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 +)))
183 +)))
110 110  
111 -**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
185 +(((
186 +(((
187 +**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 +)))
189 +)))
112 112  
113 -**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
191 +(((
192 +(((
193 +**SN**:  device serial number.
194 +)))
195 +)))
114 114  
115 -**SN**//: device serial number.//
116 116  
198 +==== 2. Quick Start & Onboarding ====
117 117  
118 -
119 -
120 -1. Quick Start & Onboarding
121 -
200 +(((
201 +(((
122 122  The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 +)))
204 +)))
123 123  
206 +(% class="wikigeneratedid" id="H-2" %)
207 +(((
208 +
209 +)))
124 124  
125 -1.
126 -11. Connect HP0D Web UI
127 -111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
211 +===== 2.1  Connect HP0D Web UI =====
128 128  
213 +====== 2.1.1 via HP0D’s Access Point. ======
214 +
215 +(((
216 +(((
129 129  At the first boot of HP0D, it will auto generate a Wi-Fi network
130 130  
219 +[[image:1651804327535-321.png||height="325" width="199"]]
220 +)))
221 +)))
131 131  
223 +(((
224 +(((
225 +
226 +)))
227 +)))
132 132  
229 +(((
230 +(((
231 +(% class="box infomessage" %)
232 +(((
233 + called           : **//HPD-dragino-xxxxxx//**
234 +)))
235 +)))
236 +)))
133 133  
238 +(((
239 +(((
240 +(% class="box infomessage" %)
241 +(((
242 + with password:  **//dragino+dragino//**
243 +)))
244 +)))
245 +)))
134 134  
135 - called           : **//HPD-dragino-xxxxxx//**
247 +(((
248 +(((
249 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 +)))
251 +)))
136 136  
137 -with password:  **//dragino+dragino//**
253 +[[image:1651804397792-591.png||height="402" width="763"]]
138 138  
139 139  
256 +====== 2.1.2 Connect via HP0D hostname ======
140 140  
141 -You can use a PC to connect to this Wi-Fi network. The PC will
258 +(((
259 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
142 142  
143 -get an IP address 10.130.1.xxx and the HP0D has the default
261 +Like: __**//http:~/~/dragino-4ba54a//**__
262 +)))
144 144  
145 -IP 10.130.1.1
264 +[[image:1651804629009-699.png]]
146 146  
147 147  
148 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
267 +====== 2.1.3 Connect via Ethernet Port ======
149 149  
150 -
151 -
152 -
153 -1.
154 -11.
155 -111. Connect via HP0D hostname
156 -
157 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 -
159 -PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
160 -
161 -Web-UI via HP0D’s hostname.
162 -
163 -
164 -Like: **//http:~/~/dragino-4ba54a//**
165 -
166 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
167 -
168 -
169 -1.
170 -11.
171 -111. Connect via Ethernet Port
172 -
173 -
269 +(((
270 +(((
174 174  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 +)))
273 +)))
175 175  
275 +(((
276 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 +)))
176 176  
177 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
279 +[[image:1651804782523-623.png]]
178 178  
179 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
180 180  
282 +===== 2.2 Generate QR Code =====
181 181  
182 -
183 -1.
184 -11. Generate QR Code
185 -
284 +(((
186 186  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 +)))
187 187  
288 +(((
188 188  Note: After onboarding, this wallet will become owner of this hotspot.
290 +)))
189 189  
190 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
292 +[[image:image-20220506140312-1.png||height="435" width="438"]]
191 191  
192 192  
295 +===== 2.3 Onboarding Hotspot =====
193 193  
297 +(((
298 +~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 +)))
194 194  
195 -1.
196 -11. Onboarding Hotspot
197 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 -
301 +(((
199 199  Note: the APP version need to be greater than 3.11.
200 200  
304 +
305 +)))
201 201  
202 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
307 +(((
308 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 +)))
204 204  
311 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
205 205  
206 -1. Scan the QR Code you generated in the previous step.
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
314 +3. Scan the QR Code you generated in the previous step.
209 209  
316 +[[image:1651828211026-220.png||height="405" width="191"]]
210 210  
211 -1. Onboarding your device
212 212  
213 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
319 +4. Onboarding your device
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
321 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 
216 216  
323 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
325 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
219 219  
220 220  
328 +5. Check onboarding status
221 221  
222 -
223 -1. Check onboarding status
224 -
225 225  You can check from mobile:
226 226  
227 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
332 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
228 228  
229 229  You can also see the hotspot status in below link:
230 230  
231 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
336 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
232 232  
233 233  Example:
234 234  
235 235  Green Synced means hotspot works normal.
236 236  
237 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
342 +[[image:1651828427715-679.png||height="374" width="635"]]
238 238  
239 239  
345 +===== 2.4 Set the Port Forwarding =====
240 240  
347 +(((
348 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
349 +)))
241 241  
351 +[[image:1651828514449-658.png]]
242 242  
243 -1.
244 -11. Set the Port Forwarding
353 +(((
354 +
355 +)))
245 245  
246 -
247 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
248 -
249 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
250 -
251 -
357 +(((
252 252  Note: Please refer to more detailed Settings
359 +)))
253 253  
361 +(((
254 254  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
363 +)))
255 255  
365 +(((
256 256  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
367 +)))
257 257  
258 258  
370 +==== 3. Check the configuration of HP0D ====
259 259  
372 +===== 3.1 LoRa frequency configuration =====
260 260  
374 +[[image:1651828687205-178.png||height="323" width="657"]]
261 261  
262 -1. Check the configuration of HP0D
263 -11. LoRa frequency configuration
264 264  
377 +===== 3.2 Check the LoRaWAN serveraddress =====
265 265  
266 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
379 +[[image:1651828703680-156.png||height="349" width="672"]]
267 267  
268 -1.
269 -11. Check the LoRaWAN serveraddress.
270 270  
271 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
382 +===== 3.3 Check Miner configuration =====
272 272  
384 +[[image:image-20220506181408-1.png||height="451" width="513"]]
273 273  
386 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
274 274  
275 275  
389 +==== 4. Installation of Antenna ====
276 276  
391 +(((
392 +HP0D use Fiber Glass Antenna.
393 +)))
277 277  
395 +[[image:1651832158606-882.png]]
278 278  
397 +(((
398 +
399 +)))
279 279  
401 +(((
402 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
403 +)))
280 280  
281 -1.
282 -11. Check Miner configuration
405 +(((
406 +[[image:1651832205608-998.png||height="349" width="198"]]
407 +)))
283 283  
284 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
409 +==== 5. SSH Access for Linux console ====
285 285  
286 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
411 +(((
412 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
413 +)))
287 287  
415 +(((
416 +Port:         22
417 +)))
288 288  
419 +(((
420 +User Name:      **root**
421 +)))
289 289  
423 +(((
424 +Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
425 +)))
290 290  
427 +(((
428 +After logging in, you will be in the Linux console and can enter commands as shown below.
429 +)))
291 291  
292 -1. Installation of Antenna
431 +[[image:1651832284160-991.png]]
293 293  
294 -HP0D use Fiber Glass Antenna.
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
434 +==== **6. How to change the Wireless function of HP0D** ====
297 297  
298 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
436 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
299 299  
438 +===== **6.1 Access the Linux console.** =====
300 300  
301 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
440 +Follow the previous step of Step 5.
302 302  
303 303  
443 +===== 6.2 Install the package of network-manager. =====
304 304  
445 +Run commands:
305 305  
447 +(% class="box infomessage" %)
448 +(((
449 + apt update
450 + apt install network-manager
451 +)))
306 306  
307 -1. SSH Access for Linux console
453 +[[image:image-20220507140730-1.png]]
308 308  
309 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
310 310  
311 -Port:         22
456 +===== 6.3 Reboot the device. =====
312 312  
313 -User Name:      **root**
458 +Run command:
314 314  
315 -Password:         **Randomly generated （found on device’s label ）**
460 +(% class="box infomessage" %)
461 +(((
462 + reboot
463 +)))
316 316  
465 +[[image:image-20220507140814-2.png]]
317 317  
318 -After logging in, you will be in the Linux console and can enter commands as shown below.
467 +===== 6.4 Check the wireless type =====
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
469 +Run command:
321 321  
471 +(% class="box infomessage" %)
472 +(((
473 + iw dev
474 +)))
322 322  
476 +[[image:image-20220507140941-3.png]]
323 323  
478 +===== 6.5 Connect the WiFi. =====
324 324  
325 -1. Trouble Shootings
326 -11. How to get a wallet address?
480 +Run command:
327 327  
328 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
482 +(% class="box infomessage" %)
483 +(((
484 + nmtui
485 +)))
329 329  
487 +[[image:image-20220507140953-4.png]]
330 330  
331 -1.
332 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
333 333  
490 +==== 7. Trouble Shootings ====
334 334  
335 -//User can login the HP0D, able to access other Web Pages except miner page//
492 +===== 7.1 How to get a wallet address? =====
336 336  
494 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
337 337  
338 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
339 339  
497 +===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
340 340  
341 -1.
342 -11. Onboarding ~-~- Some parameters in miner page show timeout
499 +(((
500 +User can login the HP0D, able to access other Web Pages except miner page.
501 +)))
343 343  
344 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
503 +(((
504 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
505 +)))
345 345  
346 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
347 347  
348 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
508 +===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
349 349  
350 -//It might relate to the network where might up to 10mins//
510 +[[image:image-20220506182042-2.png||height="250" width="516"]]
351 351  
512 +[[image:1651832455372-647.png||height="224" width="520"]]
352 352  
353 -1.
354 -11. Onboarding – Bad Gaterway
514 +HP0D is establish connection to Helium server and not finished. And you might see above.
355 355  
356 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
516 +It might relate to the network where might up to 10mins.
357 357  
358 -//This is caused by the process leads too long which just need to refresh the page.//
359 359  
519 +===== 7.4 Onboarding – Bad Gaterway =====
360 360  
361 -1.
362 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
521 +[[image:1651832583790-633.png]]
363 363  
364 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
523 +This is caused by the process leads too long which just need to refresh the page.
365 365  
366 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
367 367  
526 +7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
368 368  
369 -1.
370 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
528 +[[image:image-20220506182424-3.png]]
371 371  
372 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
530 +(((
531 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
532 +)))
373 373  
374 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
375 375  
535 +===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
376 376  
377 -1.
378 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
537 +[[image:1651832742262-209.png||height="297" width="365"]]
379 379  
380 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
539 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
381 381  
382 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
383 383  
542 +===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
384 384  
385 -1.
386 -11. Onboarding – MAC address is being refreshed after scan QR Code
544 +[[image:1651832811038-780.png||height="462" width="216"]]
387 387  
388 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
546 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
389 389  
390 390  
391 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
549 +===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
392 392  
393 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
551 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
394 394  
553 +If you don’t see MAC address, make sure your mobile has good internet connection.
395 395  
555 +[[image:1651832880009-473.png]]
396 396  
397 397  
398 -1.
399 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
558 +===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
400 400  
401 -//This is caused by the server connection delay, which does not affect the normal use.//
560 +This is caused by the server connection delay, which does not affect the normal use.
402 402  
403 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
562 +[[image:1651832959907-357.png]]
404 404  
405 405  
406 -*
407 -*1. Mobile APP crash after scan the QR Code?
408 -* //Make sure you have input the correct Wallet address to generate QR Code.//
409 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 -* //Make sure your mobile app’s relevant permission are enabled.//
411 -* //Known: The Android 11 version may cause this kind of issue.//
565 +===== 7.10 Mobile APP crash after scan the QR Code? =====
412 412  
567 +* Make sure you have input the correct Wallet address to generate QR Code.
568 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
569 +* Make sure your mobile app’s relevant permission are enabled.
570 +* Known: The Android 11 version may cause this kind of issue.
413 413  
414 -1.
415 -11. Why the frequency/region is not the same what I purchased?
416 416  
417 -//Each HP0D is inspected and configured prior to shipping.//
573 +===== 7.11 Why the frequency/region is not the same what I purchased? =====
418 418  
419 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
575 +Each HP0D is inspected and configured prior to shipping.
420 420  
577 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
421 421  
422 -1.
423 -11. Can use the frequency to a region where is not support?
424 424  
425 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
580 +===== 7.12 Can use the frequency to a region where is not support? =====
426 426  
582 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
583 +
427 427  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
428 428  
429 429  
430 -1.
431 -11. Can change the frequency of the HP0D Miner?
587 +===== 7.13 Can change the frequency of the HP0D Miner? =====
432 432  
433 -//We do not recommend doing this, it may damage your device//
589 +We do not recommend doing this, it may damage your device
434 434  
435 435  
592 +==== 8. Supports ====
436 436  
594 +If you are experiencing issues and can’t solve, you can send mail to
437 437  
596 +[[support@dragino.com>>mailto:support@dragino.com]]
438 438  
439 -1. Supports
598 +With your question as detail as possible. We will reply and help you in the shortest.
440 440  
441 441  
442 -//If you are experiencing issues and can’t solve, you can send mail to//
601 +==== 9. Order Info ====
443 443  
444 -[[//support@dragino.com//>>mailto:support@dragino.com]]
445 -
446 -//With your question as detail as possible. We will reply and help you in the shortest.//
447 -
448 -
449 -
450 -
451 -1. Order Info
452 -
453 -
454 454  **HP0D-XXX**
455 455  
456 456  **XXX**: Frequency Band
... ... @@ -459,9 +459,8 @@
459 459  * 915: For Bands: US915,AU915,AS923,KR920
460 460  
461 461  
611 +==== 10. Manufacturer Info ====
462 462  
463 -1. Manufacturer Info
464 -
465 465  **Shenzhen Dragino Technology Development co. LTD**
466 466  
467 467  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -469,7 +469,7 @@
469 469  LongCheng Street, LongGang District ; Shenzhen 518116,China
470 470  
471 471  
472 -1. FCC Warning
620 +==== 11. FCC Warning ====
473 473  
474 474  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
475 475  
... ... @@ -486,5 +486,3 @@
486 486  
487 487  
488 488  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 -
490 -
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