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1 1  
2 2  
3 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 -
5 5  (% style="text-align:center" %)
6 -[[image:1651802206983-860.png]]
4 +[[image:1651802206983-860.png||height="645" width="602"]]
7 7  
8 8  
7 +(((
8 +**HP0D Full Hotspot for Helium User Manual**
9 +)))
9 9  
10 10  
11 -**HP0D Full Hotspot for Helium User Manual**
12 12  
13 -[[image:1651802187690-980.png]]
14 14  
15 -Document Version: 1.1
16 16  
15 +{{toc/}}
17 17  
18 -|**Version**|**Description**|**Date**
19 -|1.0|Release|2022-Apr-8
20 -|1.1|Add trouble shootings|2022-Apr-24
21 -| | |
22 -| | |
23 -| | |
24 -| | |
25 25  
18 +==== 1. Introduction ====
26 26  
20 +===== 1.1 What is HP0D =====
27 27  
22 +(((
23 +(((
24 +(((
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 +)))
27 +)))
28 28  
29 +(((
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 +)))
33 +)))
29 29  
35 +(((
36 +(((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
30 30  
31 -~1. Introduction
42 +(((
43 +(((
44 +(((
45 +
46 +)))
47 +)))
48 +)))
32 32  
33 - 1.1 What is HP0D
50 +(((
51 +(((
52 +(((
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 +)))
55 +)))
34 34  
35 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
57 +(((
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 +)))
61 +)))
36 36  
37 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
63 +(((
64 +(((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 +)))
67 +)))
38 38  
39 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
69 +(((
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 +)))
73 +)))
74 +)))
40 40  
41 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
76 +(((
77 +(((
78 +(((
79 +**~ and connects max 2 x LoRaWAN servers at the same time**.
80 +)))
81 +)))
82 +)))
42 42  
84 +(((
85 +(((
86 +(((
87 +
88 +)))
89 +)))
90 +)))
43 43  
92 +(((
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 +)))
97 +)))
44 44  
99 +(((
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 +)))
103 +)))
104 +)))
45 45  
46 -1.
47 -11. Specifications
106 +(((
107 +(((
108 +(((
109 +
110 +)))
111 +)))
112 +)))
48 48  
49 -**Hardware System:**
114 +(((
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 +)))
119 +)))
50 50  
51 - Linux Part:
121 +(((
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
124 +)))
125 +)))
126 +)))
52 52  
53 -* Raspberry Pi 4
54 54  
129 +===== 1.2 Specifications =====
55 55  
56 -**Interface:**
131 +(((
132 +(((
133 +**~ Hardware System:**
134 +)))
135 +)))
57 57  
58 -* 10M/100M RJ45 Ports x 1
59 -* LoRaWAN Wireless
60 -* Power Input: 12V 2A, DC
137 +(((
138 +(((
139 + Linux Part:
140 +)))
141 +)))
61 61  
143 +* (((
144 +(((
145 +Raspberry Pi 4
146 +)))
147 +)))
62 62  
63 -**Operating Condition:**
149 +(((
150 +(((
151 +**~ Interface:**
152 +)))
153 +)))
64 64  
65 -* Work Temperature: -20 ~~ 65°C
66 -* Storage Temperature: -20 ~~ 65°C
67 -* Power Input: 12V 2A, DC
155 +* (((
156 +(((
157 +10M/100M RJ45 Ports x 1
158 +)))
159 +)))
160 +* (((
161 +(((
162 +LoRaWAN Wireless
163 +)))
164 +)))
165 +* (((
166 +(((
167 +Power Input: 12V 2A, DC
168 +)))
169 +)))
68 68  
171 +(((
172 +(((
173 +**~ Operating Condition:**
174 +)))
175 +)))
69 69  
177 +* (((
178 +(((
179 +Work Temperature: -20 ~~ 65°C
180 +)))
181 +)))
182 +* (((
183 +(((
184 +Storage Temperature: -20 ~~ 65°C
185 +)))
186 +)))
187 +* (((
188 +(((
189 +Power Input: 12V 2A, DC
190 +)))
191 +)))
70 70  
193 +===== 1.3 Features =====
71 71  
72 -*
73 -*1. Features
74 74  * Open-Source Linux system
75 75  * RPi4 with 2G /4G or 8G RAM
76 76  * Managed by Web GUI, SSH via Internet
... ... @@ -86,332 +86,485 @@
86 86  * Include prepaid $40 onboarding cost and $10 location cost.
87 87  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
88 88  
210 +===== 1.4 Label info and login name =====
89 89  
90 90  
213 +[[image:1651803959860-394.png||height="500" width="375"]]
91 91  
92 92  
93 93  
94 -1.
95 -11. Label info and login name
217 +(((
218 +(((
219 +**~ Label information:**
220 +)))
221 +)))
96 96  
97 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
223 +(((
224 +(((
225 +
226 +)))
227 +)))
98 98  
229 +(((
230 +(((
231 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
232 +)))
233 +)))
99 99  
100 -**Label information:**
235 +(((
236 +(((
237 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
238 +)))
239 +)))
101 101  
241 +(((
242 +(((
243 +**~ Miner animal name**: xxx-xxx-xxx
244 +)))
245 +)))
102 102  
103 -**Device host name//~://**// dragino-xxxxxx//
247 +(((
248 +(((
249 +**~ Miner address**:          112xxxxxx
250 +)))
251 +)))
104 104  
105 -**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
253 +(((
254 +(((
255 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
256 +)))
257 +)))
106 106  
107 -**//Miner animal name//**//: xxx-xxx-xxx//
259 +(((
260 +(((
261 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
262 +)))
263 +)))
108 108  
109 -**//Miner address//**//:          112xxxxxx//
265 +(((
266 +(((
267 +**~ SN**:  device serial number.
268 +)))
269 +)))
110 110  
111 -**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
112 112  
113 -**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
272 +==== 2. Quick Start & Onboarding ====
114 114  
115 -**SN**//: device serial number.//
116 -
117 -
118 -
119 -
120 -1. Quick Start & Onboarding
121 -
274 +(((
275 +(((
122 122  The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
277 +)))
278 +)))
123 123  
280 +(% class="wikigeneratedid" id="H-2" %)
281 +(((
282 +
283 +)))
124 124  
125 -1.
126 -11. Connect HP0D Web UI
127 -111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
285 +===== 2.1  Connect HP0D Web UI =====
128 128  
129 -At the first boot of HP0D, it will auto generate a Wi-Fi network
287 +====== 2.1.1 via HP0D’s Access Point. ======
130 130  
289 +(((
290 +(((
291 + At the first boot of HP0D, it will auto generate a Wi-Fi network
131 131  
293 +[[image:1651804327535-321.png||height="325" width="199"]]
294 +)))
295 +)))
132 132  
297 +(((
298 +(((
299 +
300 +)))
301 +)))
133 133  
303 +(((
304 +(((
305 +(% class="box infomessage" %)
306 +(((
307 + called           : **//HPD-dragino-xxxxxx//**
308 +)))
309 +)))
310 +)))
134 134  
135 - called           : **//HPD-dragino-xxxxxx//**
312 +(((
313 +(((
314 +(% class="box infomessage" %)
315 +(((
316 + with password:  **//dragino+dragino//**
317 +)))
318 +)))
319 +)))
136 136  
137 -with password:  **//dragino+dragino//**
321 +(((
322 +(((
323 +
324 +)))
325 +)))
138 138  
327 +(((
328 +(((
329 +
330 +)))
331 +)))
139 139  
333 +(((
334 +(((
335 + You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
336 +)))
337 +)))
140 140  
141 -You can use a PC to connect to this Wi-Fi network. The PC will
339 +[[image:1651804397792-591.png||height="402" width="763"]]
142 142  
143 -get an IP address 10.130.1.xxx and the HP0D has the default
144 144  
145 -IP 10.130.1.1
146 146  
343 +====== 2.1.2 Connect via HP0D hostname ======
147 147  
148 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
345 +(((
346 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
347 +)))
149 149  
349 +(((
350 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
351 +)))
150 150  
353 +(((
354 + Web-UI via HP0D’s hostname.
355 +)))
151 151  
152 152  
153 -1.
154 -11.
155 -111. Connect via HP0D hostname
358 + Like: __**//http:~/~/dragino-4ba54a//**__
156 156  
157 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 158  
159 -PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
361 +(% style="text-align:center" %)
362 +[[image:1651804629009-699.png]]
160 160  
161 -Web-UI via HP0D’s hostname.
162 162  
365 +====== 2.1.3 Connect via Ethernet Port ======
163 163  
164 -Like: **//http:~/~/dragino-4ba54a//**
367 +(((
368 +(((
369 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
370 +)))
371 +)))
165 165  
166 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
373 +(((
374 +(((
375 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
376 +)))
377 +)))
167 167  
379 +(((
380 +
381 +)))
168 168  
169 -1.
170 -11.
171 -111. Connect via Ethernet Port
383 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
172 172  
385 + or SSH access of HP0D.
173 173  
174 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
387 +(% style="text-align:center" %)
388 +[[image:1651804782523-623.png]]
175 175  
176 176  
177 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
178 178  
179 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
392 +===== 2.2 Generate QR Code =====
180 180  
394 +(((
395 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
396 +)))
181 181  
398 +(((
399 + Note: After onboarding, this wallet will become owner of this hotspot.
400 +)))
182 182  
183 -1.
184 -11. Generate QR Code
402 +(% style="text-align:center" %)
403 +[[image:image-20220506140312-1.png||height="435" width="438"]]
185 185  
186 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
187 187  
188 -Note: After onboarding, this wallet will become owner of this hotspot.
406 +===== 2.3 Onboarding Hotspot =====
189 189  
190 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
408 +(((
409 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
410 +)))
191 191  
412 +(((
413 + Note: the APP version need to be greater than 3.11.
414 +)))
192 192  
416 +(((
417 +
418 +)))
193 193  
420 +(((
421 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
422 +)))
194 194  
195 -1.
196 -11. Onboarding Hotspot
197 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
424 +(((
425 + the ‘DRAGINO Miner HP0D’
426 +)))
198 198  
199 -Note: the APP version need to be greater than 3.11.
428 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
200 200  
430 + 3. Scan the QR Code you generated in the previous step.
201 201  
202 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
432 +(% style="text-align:center" %)
433 +[[image:1651828211026-220.png||height="405" width="191"]]
204 204  
435 + 4. Onboarding your device
205 205  
206 -1. Scan the QR Code you generated in the previous step.
437 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
439 + mobile to onboarding server might have issue.
209 209  
441 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
210 210  
211 -1. Onboarding your device
443 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
212 212  
213 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
446 +5. Check onboarding status
216 216  
448 + You can check from mobile:
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
450 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
219 219  
452 + You can also see the hotspot status in below link:
220 220  
454 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
221 221  
456 + Example:
222 222  
223 -1. Check onboarding status
458 + Green Synced means hotspot works normal.
224 224  
225 -You can check from mobile:
460 +(% style="text-align:center" %)
461 +[[image:1651828427715-679.png||height="374" width="635"]]
226 226  
227 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
228 228  
229 -You can also see the hotspot status in below link:
464 +===== 2.4 Set the Port Forwarding =====
230 230  
231 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
466 +(((
467 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
468 +)))
232 232  
233 -Example:
470 +(((
471 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
472 +)))
234 234  
235 -Green Synced means hotspot works normal.
474 +(((
475 + you may have.
476 +)))
236 236  
237 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
478 +(% style="text-align:center" %)
479 +[[image:1651828514449-658.png]]
238 238  
481 +(((
482 +
483 +)))
239 239  
485 +(((
486 + Note: Please refer to more detailed Settings
487 +)))
240 240  
489 +(((
490 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
491 +)))
241 241  
493 +(((
494 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
495 +)))
242 242  
243 -1.
244 -11. Set the Port Forwarding
245 245  
498 +==== 3. Check the configuration of HP0D ====
246 246  
247 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
500 +===== 3.1 LoRa frequency configuration =====
248 248  
249 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
502 +(% style="text-align:center" %)
503 +[[image:1651828687205-178.png||height="323" width="657"]]
250 250  
251 251  
252 -Note: Please refer to more detailed Settings
253 253  
254 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
507 +===== 3.2 Check the LoRaWAN serveraddress =====
255 255  
256 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
257 257  
510 +(% style="text-align:center" %)
511 +[[image:1651828703680-156.png||height="349" width="672"]]
258 258  
259 259  
514 +===== 3.3 Check Miner configuration =====
260 260  
516 +(% style="text-align:center" %)
517 +[[image:image-20220506181408-1.png||height="451" width="513"]]
261 261  
262 -1. Check the configuration of HP0D
263 -11. LoRa frequency configuration
519 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
264 264  
521 +**~ button of Update, and then wait 10mins to check here,**
265 265  
266 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
267 267  
268 -1.
269 -11. Check the LoRaWAN serveraddress.
524 +==== 4. Installation of Antenna ====
270 270  
271 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
526 +(((
527 + HP0D use Fiber Glass Antenna.
528 +)))
272 272  
530 +(% style="text-align:center" %)
531 +[[image:1651832158606-882.png]]
273 273  
533 +(((
534 +
535 +)))
274 274  
537 +(((
538 +
539 +)))
275 275  
541 +(((
542 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
543 +)))
276 276  
545 +(((
546 + to antenna and install as below:
547 +)))
277 277  
549 +(((
550 +(% style="text-align:center" %)
551 +[[image:1651832205608-998.png||height="349" width="198"]]
552 +)))
278 278  
554 +==== 5. SSH Access for Linux console ====
279 279  
556 +(((
557 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
558 +)))
280 280  
281 -1.
282 -11. Check Miner configuration
560 +(((
561 + Port:         22
562 +)))
283 283  
284 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
564 +(((
565 + User Name:      **root**
566 +)))
285 285  
286 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
568 +(((
569 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
570 +)))
287 287  
572 +(((
573 +
574 +)))
288 288  
576 +(((
577 + After logging in, you will be in the Linux console and can enter commands as shown below.
578 +)))
289 289  
580 +(% style="text-align:center" %)
581 +[[image:1651832284160-991.png]]
290 290  
291 291  
292 -1. Installation of Antenna
293 293  
294 -HP0D use Fiber Glass Antenna.
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
586 +==== 6. Trouble Shootings ====
297 297  
298 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
588 +===== 6.1 How to get a wallet address? =====
299 299  
590 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
300 300  
301 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
302 302  
593 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
303 303  
595 +(((
596 + User can login the HP0D, able to access other Web Pages except miner page
597 +)))
304 304  
599 +(((
600 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
601 +)))
305 305  
306 306  
307 -1. SSH Access for Linux console
604 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
308 308  
309 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
606 +(% style="text-align:center" %)
607 +[[image:image-20220506182042-2.png||height="250" width="516"]]
310 310  
311 -Port:         22
609 +(% style="text-align:center" %)
610 +[[image:1651832455372-647.png||height="224" width="520"]]
312 312  
313 -User Name:      **root**
314 314  
315 -Password:         **Randomly generated （found on device’s label ）**
613 + HP0D is establish connection to Helium server and not finished. And you might see above.
316 316  
615 + It might relate to the network where might up to 10mins
317 317  
318 -After logging in, you will be in the Linux console and can enter commands as shown below.
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
618 +===== 6.4 Onboarding – Bad Gaterway =====
321 321  
620 +(% style="text-align:center" %)
621 +[[image:1651832583790-633.png]]
322 322  
623 + This is caused by the process leads too long which just need to refresh the page.
323 323  
324 324  
325 -1. Trouble Shootings
326 -11. How to get a wallet address?
626 +6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
327 327  
328 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
628 +(% style="text-align:center" %)
629 +[[image:image-20220506182424-3.png]]
329 329  
631 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
330 330  
331 -1.
332 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
633 + device block height is much lower than the current height as the above picture like '1 1', the QR code
333 333  
635 + generation may fail.
334 334  
335 -//User can login the HP0D, able to access other Web Pages except miner page//
336 336  
638 +===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
337 337  
338 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
640 +(% style="text-align:center" %)
641 +[[image:1651832742262-209.png||height="297" width="365"]]
339 339  
643 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
340 340  
341 -1.
342 -11. Onboarding ~-~- Some parameters in miner page show timeout
645 + click the button of ‘Clean’ to re-generate the QR Code.
343 343  
344 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
345 345  
346 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
648 +===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
347 347  
348 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
650 +(% style="text-align:center" %)
651 +[[image:1651832811038-780.png||height="462" width="216"]]
349 349  
350 -//It might relate to the network where might up to 10mins//
653 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
351 351  
655 + please contact us to help you solve.
352 352  
353 -1.
354 -11. Onboarding – Bad Gaterway
355 355  
356 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
658 +===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
357 357  
358 -//This is caused by the process leads too long which just need to refresh the page.//
660 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
359 359  
662 + public key/ wallet address to onboarding server. Server will return the match MAC address
360 360  
361 -1.
362 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
664 + for this hotspot.
363 363  
364 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
365 365  
366 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
667 + If you don’t see MAC address, make sure your mobile has good internet connection.
367 367  
669 +(% style="text-align:center" %)
670 +[[image:1651832880009-473.png]]
368 368  
369 -1.
370 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
371 371  
372 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
673 +===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
373 373  
374 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
675 + This is caused by the server connection delay, which does not affect the normal use.
375 375  
376 376  
377 -1.
378 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
678 +(% style="text-align:center" %)
679 +[[image:1651832959907-357.png]]
379 379  
380 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
681 +===== 6.10 Mobile APP crash after scan the QR Code? =====
381 381  
382 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
683 +* Make sure you have input the correct Wallet address to generate QR Code.
684 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
685 +* Make sure your mobile app’s relevant permission are enabled.
686 +* Known: The Android 11 version may cause this kind of issue.
383 383  
384 -
385 385  1.
386 -11. Onboarding – MAC address is being refreshed after scan QR Code
387 -
388 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
389 -
390 -
391 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
392 -
393 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
394 -
395 -
396 -
397 -
398 -1.
399 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
400 -
401 -//This is caused by the server connection delay, which does not affect the normal use.//
402 -
403 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
404 -
405 -
406 -*
407 -*1. Mobile APP crash after scan the QR Code?
408 -* //Make sure you have input the correct Wallet address to generate QR Code.//
409 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 -* //Make sure your mobile app’s relevant permission are enabled.//
411 -* //Known: The Android 11 version may cause this kind of issue.//
412 -
413 -
414 -1.
415 415  11. Why the frequency/region is not the same what I purchased?
416 416  
417 417  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -438,7 +438,6 @@
438 438  
439 439  1. Supports
440 440  
441 -
442 442  //If you are experiencing issues and can’t solve, you can send mail to//
443 443  
444 444  [[//support@dragino.com//>>mailto:support@dragino.com]]
... ... @@ -450,7 +450,6 @@
450 450  
451 451  1. Order Info
452 452  
453 -
454 454  **HP0D-XXX**
455 455  
456 456  **XXX**: Frequency Band
... ... @@ -458,8 +458,6 @@
458 458  * 868: For Bands: EU868,IN865
459 459  * 915: For Bands: US915,AU915,AS923,KR920
460 460  
461 -
462 -
463 463  1. Manufacturer Info
464 464  
465 465  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -486,5 +486,3 @@
486 486  
487 487  
488 488  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 -
490 -
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