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Last modified by Xiaoling on 2024/10/21 15:44
From version 108.1
edited by Kilight Cao
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edited by Xiaoling
on 2022/05/06 10:37
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Summary

Details

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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Author
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1 -XWiki.Kilight
1 +XWiki.Xiaoling
Content
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1 +
2 +
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
6 +[[image:1651802206983-860.png]]
3 3  
4 4  
5 -(((
9 +
10 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
13 +[[image:1651802187690-980.png]]
10 10  
11 -**Table of Contents：**
15 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
15 15  
16 -= **1. Introduction** =
17 17  
18 -== **1.1 What is HP0D** ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
31 +~1. Introduction
35 35  
36 -== **1.2 Specifications** ==
33 + 1.1 What is HP0D
37 37  
38 -**~ Hardware System:**
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 +
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 +
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 +
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
42 +
43 +
44 +
45 +
46 +1.
47 +11. Specifications
48 +
49 +**Hardware System:**
50 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
44 44  
56 +**Interface:**
57 +
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
50 50  
63 +**Operating Condition:**
64 +
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== **1.3 Features** ==
56 56  
70 +
71 +
72 +*
73 +*1. Features
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
59 59  * Managed by Web GUI, SSH via Internet
... ... @@ -69,593 +69,405 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
75 75  
76 76  
77 77  
78 -=== 1.4.1 Label information: ===
79 79  
80 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 -**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 -**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 -**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 -**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 -**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 -**SN**:  (% class="mark" %)device serial number.
94 +1.
95 +11. Label info and login name
87 87  
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
88 88  
89 -= **2. Quick Start & Onboarding** =
90 90  
91 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
100 +**Label information:**
92 92  
93 93  
94 -== **2.1  Connect HP0D Web UI** ==
103 +**Device host name//~://**// dragino-xxxxxx//
95 95  
96 -=== **2.1.1 via HP0D’s Access Point** ===
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
97 97  
98 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
107 +**//Miner animal name//**//: xxx-xxx-xxx//
99 99  
109 +**//Miner address//**//:          112xxxxxx//
100 100  
101 -[[image:1651804327535-321.png||height="325" width="199"]]
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
102 102  
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
103 103  
104 -(% class="box infomessage" %)
105 -(((
106 - called  : **//HPD-dragino-xxxxxx//**
107 -)))
115 +**SN**//: device serial number.//
108 108  
109 -(% class="box infomessage" %)
110 -(((
111 - with password:  **//dragino+dragino//**
112 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
113 -)))
114 114  
115 115  
116 -[[image:1651804397792-591.png||height="386" width="733"]]
117 117  
120 +1. Quick Start & Onboarding
118 118  
119 -=== **2.1.2 Connect via HP0D hostname** ===
122 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
120 120  
121 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
122 122  
123 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
124 124  
129 +At the first boot of HP0D, it will auto generate a Wi-Fi network
125 125  
126 -[[image:1651804629009-699.png]]
127 127  
128 -=== **2.1.3 Connect via Ethernet Port** ===
129 129  
130 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
131 131  
132 132  
133 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
135 + called           : **//HPD-dragino-xxxxxx//**
134 134  
137 +with password:  **//dragino+dragino//**
135 135  
136 -[[image:1651804782523-623.png]]
137 137  
138 138  
139 -== **2.2 Generate QR Code** ==
141 +You can use a PC to connect to this Wi-Fi network. The PC will
140 140  
143 +get an IP address 10.130.1.xxx and the HP0D has the default
141 141  
142 -(((
143 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
144 -)))
145 +IP 10.130.1.1
145 145  
146 -(((
147 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
148 148  
149 -
150 -)))
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
151 151  
152 -[[image:image-20220506140312-1.png||height="435" width="438"]]
153 153  
154 154  
155 -== **2.3 Onboarding Hotspot** ==
156 156  
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
157 157  
158 -(((
159 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
160 -)))
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
161 161  
162 -(((
163 -**//Note: the APP version needs to be greater than 3.11.//**
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
164 164  
165 -
166 -)))
161 +Web-UI via HP0D’s hostname.
167 167  
168 -(((
169 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
170 170  
171 -
172 -)))
164 +Like: **//http:~/~/dragino-4ba54a//**
173 173  
174 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
175 175  
176 176  
177 -//**3. **Scan the QR Code you generated in the previous step.//
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
178 178  
179 -[[image:1651828211026-220.png||height="405" width="191"]]
180 180  
174 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
181 181  
182 -(((
183 -//**4. **Onboarding your device//
184 -)))
185 185  
186 -(((
187 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
188 188  
189 -
190 -)))
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
191 191  
192 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
193 193  
194 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
195 195  
183 +1.
184 +11. Generate QR Code
196 196  
197 -**5. **//Check onboarding status where you can check from mobile~://
186 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
198 198  
199 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
188 +Note: After onboarding, this wallet will become owner of this hotspot.
200 200  
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
201 201  
202 -//You can also see the hotspot status in the below link~://
203 203  
204 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
205 205  
206 -//Example~://
207 207  
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
208 208  
209 -**//Green Synced means hotspot works normally.//**
199 +Note: the APP version need to be greater than 3.11.
210 210  
211 -[[image:1651828427715-679.png||height="374" width="635"]]
212 212  
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
213 213  
214 -== **2.4 Set the Port Forwarding** ==
215 215  
206 +1. Scan the QR Code you generated in the previous step.
216 216  
217 -(((
218 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 -)))
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
220 220  
221 -[[image:1651828514449-658.png]]
222 222  
223 -(((
224 -
225 -)))
211 +1. Onboarding your device
226 226  
227 -(((
228 -Note: Please refer to more detailed Settings
229 -)))
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
230 230  
231 -(((
232 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 -)))
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
234 234  
235 -(((
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
237 237  
238 -
239 -)))
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
240 240  
241 -= **3. Check the configuration of HP0D** =
242 242  
243 -== **3.1 LoRa frequency configuration** ==
244 244  
245 245  
246 -[[image:1651828687205-178.png||height="323" width="657"]]
223 +1. Check onboarding status
247 247  
225 +You can check from mobile:
248 248  
249 -== **3.2 Check the LoRaWAN Server Address** ==
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
250 250  
229 +You can also see the hotspot status in below link:
251 251  
252 -[[image:image-20220607160428-1.png||height="472" width="654"]]
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
253 253  
233 +Example:
254 254  
255 -== **3.2.1 Configure the Secondary LoRaWAN Server** ==
235 +Green Synced means hotspot works normal.
256 256  
257 -[[image:image-20220607161130-2.png||height="501" width="1112"]]
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
258 258  
259 -[[image:image-20220607161603-3.png||height="557" width="1113"]]
260 260  
261 -[[image:image-20220607161812-4.png||height="699" width="1115"]]
262 262  
263 263  
264 -[[image:image-20220607162635-5.png||height="339" width="1110"]]
265 265  
266 -[[image:image-20220607162859-6.png]]
243 +1.
244 +11. Set the Port Forwarding
267 267  
268 -== **3.3 Check Miner configuration** ==
269 269  
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
270 270  
271 -[[image:image-20220506181408-1.png||height="451" width="513"]]
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
272 272  
273 -(((
274 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
275 275  
252 +Note: Please refer to more detailed Settings
276 276  
277 -== **//3.4 Check the Miner state//** ==
254 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
278 278  
256 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
279 279  
280 -[[image:image-20220531171836-9.png||height="776" width="1155"]]
281 281  
282 282  
283 -//**Note: Absorption status can show whether the hotspot is working properly**//
284 284  
285 -//** The p2p network can see how your hotspot is interacting with the surrounding hotspots**//
286 286  
287 - //usually, the nat_type should be '**none'**//
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
288 288  
289 -
290 -)))
291 291  
292 -= **4. Installation of Antenna** =
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
293 293  
268 +1.
269 +11. Check the LoRaWAN serveraddress.
294 294  
295 -(((
296 -//HP0D uses Fiber Glass Antenna.//
297 -)))
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
298 298  
299 -[[image:1651832158606-882.png]]
300 300  
301 -(((
302 -
303 -)))
304 304  
305 -(((
306 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
307 -)))
308 308  
309 -(((
310 -[[image:1651832205608-998.png||height="349" width="198"]]
311 311  
312 -
313 -)))
314 314  
315 -= **5. SSH Access for Linux console** =
316 316  
317 317  
318 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router.//
319 319  
320 -//In the router's management portal, you should be able to find what IP address the router has assigned to the HP0D.//
281 +1.
282 +11. Check Miner configuration
321 321  
322 -//You can use this IP or hostname of HP0D to connect the WEB UI or SSH access of HP0D.//
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
323 323  
324 -//Make sure your PC and the HP0D are in the same network, the use an SSH tool (such as **[[putty>>url:http://www.chiark.greenend.org.uk/~~sgtatham/putty/download.html]]**) to access it.//
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
325 325  
326 326  
327 -Below are screenshots:
328 328  
329 -[[image:image-20220608202027-1.png]]
330 330  
331 -(((
332 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-7df4af(%%))//**
333 -)))
334 334  
335 -(((
336 -//Port:  22//
337 -)))
292 +1. Installation of Antenna
338 338  
339 -(((
340 -//User Name:      (% style="color:green" %)**root**//
341 -)))
294 +HP0D use Fiber Glass Antenna.
342 342  
343 -(((
344 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
345 345  
346 -
347 -)))
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
348 348  
349 -(((
350 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
351 351  
352 -
353 -)))
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
354 354  
355 -[[image:image-20220608202118-2.png]]
356 356  
357 357  
358 -= **6. How to change the Wireless function of HP0D** =
359 359  
360 -//The wireless function is configured as AP by default and the web page does not support configuration,//
361 361  
362 -//if you want to configure it as STA(client)connection mode,//
307 +1. SSH Access for Linux console
363 363  
364 -//you can configure your WiFi info on the** /Network/WiFi **page.//
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
365 365  
311 +Port:         22
366 366  
367 -**//Note: the wireless state is as AP//**
313 +User Name:      **root**
368 368  
369 -[[image:image-20220531170243-5.png||height="469" width="967"]]
315 +Password:         **Randomly generated （found on device’s label ）**
370 370  
371 371  
372 -== **6.1 Access WiFi configuration page** ==
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
373 373  
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
374 374  
375 -[[image:image-20220531165803-2.png]]
376 376  
377 377  
378 -== **6.2 Enter your WiFi information and save** ==
379 379  
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
380 380  
381 -[[image:image-20220531165958-3.png]]
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
382 382  
383 383  
384 -== **6.3 Change the WiFi mode.** ==
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
385 385  
386 386  
387 -[[image:image-20220531170131-4.png]]
335 +//User can login the HP0D, able to access other Web Pages except miner page//
388 388  
389 -== **6.4 Wait system to restart** ==
390 390  
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
391 391  
392 -[[image:image-20220531170501-7.png]]
393 393  
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
394 394  
395 -//**Note: When the time remaining is finished it will turn to the home page.**//
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
396 396  
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
397 397  
398 -== **6.5 Check the STA state** ==
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
399 399  
350 +//It might relate to the network where might up to 10mins//
400 400  
401 -[[image:image-20220531170705-8.png||height="484" width="990"]]
402 402  
353 +1.
354 +11. Onboarding – Bad Gaterway
403 403  
404 -= **7. Trouble Shootings** =
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
405 405  
406 -== **7.1 How to get a wallet address?** ==
358 +//This is caused by the process leads too long which just need to refresh the page.//
407 407  
408 408  
409 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
410 410  
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
411 411  
412 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
413 413  
414 414  
415 -(((
416 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
417 -)))
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
418 418  
419 -(((
420 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
421 421  
422 -
423 -)))
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
424 424  
425 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
426 426  
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
427 427  
428 -[[image:image-20220506182042-2.png||height="250" width="516"]]
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
429 429  
430 -[[image:1651832455372-647.png||height="224" width="520"]]
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
431 431  
432 432  
433 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
385 +1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
434 434  
435 -**//It might relate to the network which might be up to 10mins.//**
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
436 436  
437 437  
438 -== **7.4 Onboarding – Bad Gateway** ==
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
439 439  
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
440 440  
441 -[[image:1651832583790-633.png]]
442 442  
443 443  
444 -//**This is caused by the process leading too long which just needs to refresh the page.**//
445 445  
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
446 446  
447 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
401 +//This is caused by the server connection delay, which does not affect the normal use.//
448 448  
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
449 449  
450 -[[image:image-20220506182424-3.png]]
451 451  
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
452 452  
453 -(((
454 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
455 455  
456 -
457 -)))
414 +1.
415 +11. Why the frequency/region is not the same what I purchased?
458 458  
459 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
417 +//Each HP0D is inspected and configured prior to shipping.//
460 460  
461 -[[image:1651832742262-209.png||height="297" width="365"]]
419 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
462 462  
463 463  
464 -(((
465 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
422 +1.
423 +11. Can use the frequency to a region where is not support?
466 466  
467 -
468 -)))
425 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
469 469  
470 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
471 -
472 -
473 -[[image:1651832811038-780.png||height="462" width="216"]]
474 -
475 -
476 -(((
477 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
478 -
479 -
480 -)))
481 -
482 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
483 -
484 -
485 -(((
486 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
487 -
488 -
489 -)))
490 -
491 -(((
492 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
493 -)))
494 -
495 -[[image:1651832880009-473.png]]
496 -
497 -
498 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
499 -
500 -
501 -**//This is caused by the server connection delay, which does not affect the regular use.//**
502 -
503 -[[image:1651832959907-357.png]]
504 -
505 -
506 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
507 -
508 -
509 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
510 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
511 -* //**Make sure your mobile app’s relevant permission is enabled.**//
512 -* //**Known: The Android 11 version may cause this kind of issue.**//
513 -
514 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
515 -
516 -
517 -(((
518 -//**Each HP0D is inspected and configured prior to shipping.**//
519 -)))
520 -
521 -(((
522 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
523 -
524 -
525 -)))
526 -
527 -== **7.12 Can use the frequency to a region where is no support?** ==
528 -
529 -
530 -(((
531 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
532 -)))
533 -
534 -(((
535 535  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
536 536  
537 -
538 -)))
539 539  
540 -== **7.13 Can change the frequency of the HP0D Miner?** ==
430 +1.
431 +11. Can change the frequency of the HP0D Miner?
541 541  
542 -
543 543  //We do not recommend doing this, it may damage your device//
544 544  
545 545  
546 -== **7.14 Low Reward and not transmit issue** ==
547 547  
548 548  
549 -//We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.//
550 550  
551 -//If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.//
439 +1. Supports
552 552  
553 -[[image:image-20220527114519-1.png||height="579" width="851"]]
554 554  
442 +//If you are experiencing issues and can’t solve, you can send mail to//
555 555  
556 -== **7.15 Why is my miner version not the latest** ==
444 +[[//support@dragino.com//>>mailto:support@dragino.com]]
557 557  
446 +//With your question as detail as possible. We will reply and help you in the shortest.//
558 558  
559 -//By default, as soon as a new version of helium is released, we will push the upgrade the same day.//
560 560  
561 -//However, the download and upgrade may fail due to the network.//
562 562  
563 -//So **We offer a manual check method:**//
564 564  
565 - **// Use the "draginoups" command to check//**
451 +1. Order Info
566 566  
567 -[[image:image-20220601101358-1.png]]
568 568  
454 +**HP0D-XXX**
569 569  
456 +**XXX**: Frequency Band
570 570  
571 -= **8. OTA Version Info** =
458 +* 868: For Bands: EU868,IN865
459 +* 915: For Bands: US915,AU915,AS923,KR920
572 572  
573 -== **When does the OTA update happen?** ==
574 574  
575 575  
576 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
463 +1. Manufacturer Info
577 577  
578 -== **# 2022/05/14** ==
579 -
580 -
581 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
582 -1. //Add postinst after auto-update//
583 -1. //Add Miner version mark.//
584 -1. //Add fast sync if miner GAP is large//
585 -
586 -== **# 2022/05/24** ==
587 -
588 - 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
589 -
590 -
591 -= **9. Supports** =
592 -
593 -(((
594 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
595 -)))
596 -
597 -(((
598 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
599 -
600 -
601 -)))
602 -
603 -= **10. Order Info** =
604 -
605 -(% style="color:#0000ff" %)**HP0D-XXX**
606 -
607 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
608 -
609 -* **AS923**: LoRaWAN AS923 band
610 -* **AU915**: LoRaWAN AU915 band
611 -* **EU868**: LoRaWAN EU868 band
612 -* **KR920**: LoRaWAN KR920 band
613 -* **US915**: LoRaWAN US915 band
614 -* **IN865**: LoRaWAN IN865 band
615 -
616 -= **11. Manufacturer Info** =
617 -
618 -(((
619 619  **Shenzhen Dragino Technology Development co. LTD**
620 -)))
621 621  
622 -(((
623 623  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
624 -)))
625 625  
626 -(((
627 -Longcheng Street, LongGang District; Shenzhen 518116, China
469 +LongCheng Street, LongGang District ; Shenzhen 518116,China
628 628  
629 629  
630 -
631 -)))
472 +1. FCC Warning
632 632  
633 -= **12. FCC Warning** =
634 -
635 -(((
636 636  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
637 -)))
638 638  
639 -(((
640 640  ~-~- Reorient or relocate the receiving antenna.
641 -)))
642 642  
643 -(((
644 644  ~-~- Increase the separation between the equipment and receiver.
645 -)))
646 646  
647 -(((
648 648  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
649 -)))
650 650  
651 -(((
652 652  ~-~- Consult the dealer or an experienced radio/TV technician for help.
653 -)))
654 654  
655 -(((
484 +
656 656  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
657 -)))
658 658  
659 -(((
487 +
660 660  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
661 -)))
489 +
490 +
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