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Summary

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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Author
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1 -XWiki.Kilight
1 +XWiki.Xiaoling
Content
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1 +
2 +
3 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 -(((
8 +
9 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
12 +[[image:1651802187690-980.png]]
10 10  
11 -**Table of Contents：**
14 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 -= **1. Introduction** =
17 17  
18 -== **1.1 What is HP0D** ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
28 +~1. Introduction
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
30 + 1.1 What is HP0D
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
35 35  
36 -== **1.2 Specifications** ==
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
37 37  
38 -**~ Hardware System:**
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
49 +**~ Interface:**
44 44  
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
55 +**~ Operating Condition:**
50 50  
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== **1.3 Features** ==
61 +1.3 Features
56 56  
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
... ... @@ -69,580 +69,386 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
78 +1.4 Label info and login name
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
75 75  
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
76 76  
77 77  
78 -=== 1.4.1 Label information: ===
79 79  
80 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 -**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 -**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 -**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 -**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 -**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 -**SN**:  (% class="mark" %)device serial number.
86 +**~ Label information:**
87 87  
88 88  
89 -= **2. Quick Start & Onboarding** =
89 +**~ Device host name//~://**//      dragino-xxxxxx//
90 90  
91 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
92 92  
93 +**// Miner animal name//**//: xxx-xxx-xxx//
93 93  
94 -== **2.1  Connect HP0D Web UI** ==
95 +**// Miner address//**//:          112xxxxxx//
95 95  
96 -=== **2.1.1 via HP0D’s Access Point** ===
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
97 97  
98 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
99 99  
101 +**~ SN**//:  device serial number.//
100 100  
101 -[[image:1651804327535-321.png||height="325" width="199"]]
102 102  
104 +2. Quick Start & Onboarding
103 103  
104 -(% class="box infomessage" %)
105 -(((
106 - called  : **//HPD-dragino-xxxxxx//**
107 -)))
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
108 108  
109 -(% class="box infomessage" %)
110 -(((
111 - with password:  **//dragino+dragino//**
112 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
113 -)))
108 + 2.1  Connect HP0D Web UI
114 114  
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
115 115  
116 -[[image:1651804397792-591.png||height="386" width="733"]]
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
117 117  
118 118  
119 -=== **2.1.2 Connect via HP0D hostname** ===
115 + called           : **//HPD-dragino-xxxxxx//**
120 120  
121 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
117 + with password:  **//dragino+dragino//**
122 122  
123 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
124 124  
125 125  
126 -[[image:1651804629009-699.png]]
121 + You can use a PC to connect to this Wi-Fi network. The PC will
127 127  
128 -=== **2.1.3 Connect via Ethernet Port** ===
123 + get an IP address 10.130.1.xxx and the HP0D has the default
129 129  
130 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
125 + IP 10.130.1.1
131 131  
132 132  
133 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
134 134  
135 135  
136 -[[image:1651804782523-623.png]]
137 137  
138 138  
139 -== **2.2 Generate QR Code** ==
134 +2.1.2 Connect via HP0D hostname
140 140  
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
141 141  
142 -(((
143 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
144 -)))
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
145 145  
146 -(((
147 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
140 + Web-UI via HP0D’s hostname.
148 148  
149 -
150 -)))
151 151  
152 -[[image:image-20220506140312-1.png||height="435" width="438"]]
143 + Like: __**//http:~/~/dragino-4ba54a//**__
153 153  
154 154  
155 -== **2.3 Onboarding Hotspot** ==
146 +(% style="text-align:center" %)
147 +[[image:1651804629009-699.png]]
156 156  
157 157  
158 -(((
159 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
160 -)))
150 +2.1.3 Connect via Ethernet Port
161 161  
162 -(((
163 -**//Note: the APP version needs to be greater than 3.11.//**
152 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
164 164  
165 -
166 -)))
167 167  
168 -(((
169 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
170 170  
171 -
172 -)))
157 +(% style="text-align:center" %)
158 +[[image:1651804782523-623.png]]
173 173  
174 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
175 175  
176 176  
177 -//**3. **Scan the QR Code you generated in the previous step.//
162 +1.
163 +11. Generate QR Code
178 178  
179 -[[image:1651828211026-220.png||height="405" width="191"]]
165 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
180 180  
167 +Note: After onboarding, this wallet will become owner of this hotspot.
181 181  
182 -(((
183 -//**4. **Onboarding your device//
184 -)))
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
185 185  
186 -(((
187 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
188 188  
189 -
190 -)))
191 191  
192 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
193 193  
194 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
195 195  
178 +Note: the APP version need to be greater than 3.11.
196 196  
197 -**5. **//Check onboarding status where you can check from mobile~://
198 198  
199 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
200 200  
184 +1. Scan the QR Code you generated in the previous step.
201 201  
202 -//You can also see the hotspot status in the below link~://
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
203 203  
204 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
205 205  
206 -//Example~://
189 +1. Onboarding your device
207 207  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
208 208  
209 -**//Green Synced means hotspot works normally.//**
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
210 210  
211 -[[image:1651828427715-679.png||height="374" width="635"]]
212 212  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
213 213  
214 -== **2.4 Set the Port Forwarding** ==
215 215  
216 216  
217 -(((
218 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 -)))
220 220  
221 -[[image:1651828514449-658.png]]
201 +1. Check onboarding status
222 222  
223 -(((
224 -
225 -)))
203 +You can check from mobile:
226 226  
227 -(((
228 -Note: Please refer to more detailed Settings
229 -)))
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
230 230  
231 -(((
232 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 -)))
207 +You can also see the hotspot status in below link:
234 234  
235 -(((
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
237 237  
238 -
239 -)))
211 +Example:
240 240  
241 -= **3. Check the configuration of HP0D** =
213 +Green Synced means hotspot works normal.
242 242  
243 -== **3.1 LoRa frequency configuration** ==
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
244 244  
245 245  
246 -[[image:1651828687205-178.png||height="323" width="657"]]
247 247  
248 248  
249 -== **3.2 Check the LoRaWAN Server Address** ==
250 250  
221 +1.
222 +11. Set the Port Forwarding
251 251  
252 -[[image:image-20220607160428-1.png||height="472" width="654"]]
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
253 253  
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
254 254  
255 -== **3.2.1 Configure the Secondary LoRaWAN Server** ==
256 256  
257 -[[image:image-20220607161130-2.png||height="528" width="1174"]]
229 +Note: Please refer to more detailed Settings
258 258  
259 -[[image:image-20220607161603-3.png||height="557" width="1113"]]
231 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
260 260  
261 -[[image:image-20220607161812-4.png||height="699" width="1115"]]
233 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
262 262  
263 263  
264 -[[image:image-20220607162635-5.png||height="339" width="1110"]]
265 265  
266 -[[image:image-20220607162859-6.png]]
267 267  
268 -== **3.3 Check Miner configuration** ==
269 269  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
270 270  
271 -[[image:image-20220506181408-1.png||height="451" width="513"]]
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
272 272  
273 -(((
274 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
244 +1.
245 +11. Check the LoRaWAN serveraddress.
275 275  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
276 276  
277 -== **//3.4 Check the Miner state//** ==
278 278  
279 279  
280 -[[image:image-20220531171836-9.png||height="776" width="1155"]]
281 281  
282 282  
283 -//**Note: Absorption status can show whether the hotspot is working properly**//
284 284  
285 -//** The p2p network can see how your hotspot is interacting with the surrounding hotspots**//
286 286  
287 - //usually, the nat_type should be '**none'**//
288 288  
289 -
290 -)))
291 291  
292 -= **4. Installation of Antenna** =
257 +1.
258 +11. Check Miner configuration
293 293  
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
294 294  
295 -(((
296 -//HP0D uses Fiber Glass Antenna.//
297 -)))
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
298 298  
299 -[[image:1651832158606-882.png]]
300 300  
301 -(((
302 -
303 -)))
304 304  
305 -(((
306 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
307 -)))
308 308  
309 -(((
310 -[[image:1651832205608-998.png||height="349" width="198"]]
311 311  
312 -
313 -)))
268 +1. Installation of Antenna
314 314  
315 -= **5. SSH Access for Linux console** =
270 +HP0D use Fiber Glass Antenna.
316 316  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
317 317  
318 -(((
319 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
320 -)))
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
321 321  
322 -(((
323 -//Port:  22//
324 -)))
325 325  
326 -(((
327 -//User Name:      (% style="color:green" %)**root**//
328 -)))
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
329 329  
330 -(((
331 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
332 332  
333 -
334 -)))
335 335  
336 -(((
337 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
338 338  
339 -
340 -)))
341 341  
342 -[[image:1651832284160-991.png||height="171" width="729"]]
283 +1. SSH Access for Linux console
343 343  
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
344 344  
345 -= **6. How to change the Wireless function of HP0D** =
287 +Port:         22
346 346  
347 -//The wireless function is configured as AP by default and the web page does not support configuration,//
289 +User Name:      **root**
348 348  
349 -//if you want to configure it as STA(client)connection mode,//
291 +Password:         **Randomly generated （found on device’s label ）**
350 350  
351 -//you can configure your WiFi info on the** /Network/WiFi **page.//
352 352  
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
353 353  
354 -**//Note: the wireless state is as AP//**
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
355 355  
356 -[[image:image-20220531170243-5.png||height="469" width="967"]]
357 357  
358 358  
359 -== **6.1 Access WiFi configuration page** ==
360 360  
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
361 361  
362 -[[image:image-20220531165803-2.png]]
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
363 363  
364 364  
365 -== **6.2 Enter your WiFi information and save** ==
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
366 366  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
367 367  
368 -[[image:image-20220531165958-3.png]]
369 369  
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
370 370  
371 -== **6.3 Change the WiFi mode.** ==
372 372  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
373 373  
374 -[[image:image-20220531170131-4.png]]
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
375 375  
376 -== **6.4 Wait system to restart** ==
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
377 377  
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
378 378  
379 -[[image:image-20220531170501-7.png]]
325 +//It might relate to the network where might up to 10mins//
380 380  
381 381  
382 -//**Note: When the time remaining is finished it will turn to the home page.**//
328 +1.
329 +11. Onboarding – Bad Gaterway
383 383  
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
384 384  
385 -== **6.5 Check the STA state** ==
333 +//This is caused by the process leads too long which just need to refresh the page.//
386 386  
387 387  
388 -[[image:image-20220531170705-8.png||height="484" width="990"]]
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
389 389  
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
390 390  
391 -= **7. Trouble Shootings** =
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
392 392  
393 -== **7.1 How to get a wallet address?** ==
394 394  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
395 395  
396 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
397 397  
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
398 398  
399 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
400 400  
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
401 401  
402 -(((
403 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
404 -)))
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
405 405  
406 -(((
407 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
408 408  
409 -
410 -)))
411 411  
412 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
413 413  
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
414 414  
415 -[[image:image-20220506182042-2.png||height="250" width="516"]]
416 416  
417 -[[image:1651832455372-647.png||height="224" width="520"]]
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
418 418  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
419 419  
420 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
421 421  
422 -**//It might relate to the network which might be up to 10mins.//**
423 423  
424 424  
425 -== **7.4 Onboarding – Bad Gateway** ==
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
426 426  
376 +//This is caused by the server connection delay, which does not affect the normal use.//
427 427  
428 -[[image:1651832583790-633.png]]
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
429 429  
430 430  
431 -//**This is caused by the process leading too long which just needs to refresh the page.**//
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
432 432  
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
433 433  
434 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
391 +//Each HP0D is inspected and configured prior to shipping.//
435 435  
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
436 436  
437 -[[image:image-20220506182424-3.png]]
438 438  
396 +1.
397 +11. Can use the frequency to a region where is not support?
439 439  
440 -(((
441 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
442 442  
443 -
444 -)))
445 -
446 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
447 -
448 -[[image:1651832742262-209.png||height="297" width="365"]]
449 -
450 -
451 -(((
452 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
453 -
454 -
455 -)))
456 -
457 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
458 -
459 -
460 -[[image:1651832811038-780.png||height="462" width="216"]]
461 -
462 -
463 -(((
464 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
465 -
466 -
467 -)))
468 -
469 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
470 -
471 -
472 -(((
473 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
474 -
475 -
476 -)))
477 -
478 -(((
479 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
480 -)))
481 -
482 -[[image:1651832880009-473.png]]
483 -
484 -
485 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
486 -
487 -
488 -**//This is caused by the server connection delay, which does not affect the regular use.//**
489 -
490 -[[image:1651832959907-357.png]]
491 -
492 -
493 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
494 -
495 -
496 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
497 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
498 -* //**Make sure your mobile app’s relevant permission is enabled.**//
499 -* //**Known: The Android 11 version may cause this kind of issue.**//
500 -
501 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
502 -
503 -
504 -(((
505 -//**Each HP0D is inspected and configured prior to shipping.**//
506 -)))
507 -
508 -(((
509 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
510 -
511 -
512 -)))
513 -
514 -== **7.12 Can use the frequency to a region where is no support?** ==
515 -
516 -
517 -(((
518 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
519 -)))
520 -
521 -(((
522 522  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
523 523  
524 -
525 -)))
526 526  
527 -== **7.13 Can change the frequency of the HP0D Miner?** ==
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
528 528  
529 -
530 530  //We do not recommend doing this, it may damage your device//
531 531  
532 532  
533 -== **7.14 Low Reward and not transmit issue** ==
534 534  
535 535  
536 -//We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.//
537 537  
538 -//If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.//
413 +1. Supports
539 539  
540 -[[image:image-20220527114519-1.png||height="579" width="851"]]
415 +//If you are experiencing issues and can’t solve, you can send mail to//
541 541  
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
542 542  
543 -== **7.15 Why is my miner version not the latest** ==
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
544 544  
545 545  
546 -//By default, as soon as a new version of helium is released, we will push the upgrade the same day.//
547 547  
548 -//However, the download and upgrade may fail due to the network.//
549 549  
550 -//So **We offer a manual check method:**//
424 +1. Order Info
551 551  
552 - **// Use the "draginoups" command to check//**
426 +**HP0D-XXX**
553 553  
554 -[[image:image-20220601101358-1.png]]
428 +**XXX**: Frequency Band
555 555  
430 +* 868: For Bands: EU868,IN865
431 +* 915: For Bands: US915,AU915,AS923,KR920
556 556  
433 +1. Manufacturer Info
557 557  
558 -= **8. OTA Version Info** =
559 -
560 -== **When does the OTA update happen?** ==
561 -
562 -
563 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
564 -
565 -== **# 2022/05/14** ==
566 -
567 -
568 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
569 -1. //Add postinst after auto-update//
570 -1. //Add Miner version mark.//
571 -1. //Add fast sync if miner GAP is large//
572 -
573 -== **# 2022/05/24** ==
574 -
575 - 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
576 -
577 -
578 -= **9. Supports** =
579 -
580 -(((
581 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
582 -)))
583 -
584 -(((
585 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
586 -
587 -
588 -)))
589 -
590 -= **10. Order Info** =
591 -
592 -(% style="color:#0000ff" %)**HP0D-XXX**
593 -
594 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
595 -
596 -* **AS923**: LoRaWAN AS923 band
597 -* **AU915**: LoRaWAN AU915 band
598 -* **EU868**: LoRaWAN EU868 band
599 -* **KR920**: LoRaWAN KR920 band
600 -* **US915**: LoRaWAN US915 band
601 -* **IN865**: LoRaWAN IN865 band
602 -
603 -= **11. Manufacturer Info** =
604 -
605 -(((
606 606  **Shenzhen Dragino Technology Development co. LTD**
607 -)))
608 608  
609 -(((
610 610  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
611 -)))
612 612  
613 -(((
614 -Longcheng Street, LongGang District; Shenzhen 518116, China
439 +LongCheng Street, LongGang District ; Shenzhen 518116,China
615 615  
616 616  
617 -
618 -)))
442 +1. FCC Warning
619 619  
620 -= **12. FCC Warning** =
621 -
622 -(((
623 623  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
624 -)))
625 625  
626 -(((
627 627  ~-~- Reorient or relocate the receiving antenna.
628 -)))
629 629  
630 -(((
631 631  ~-~- Increase the separation between the equipment and receiver.
632 -)))
633 633  
634 -(((
635 635  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
636 -)))
637 637  
638 -(((
639 639  ~-~- Consult the dealer or an experienced radio/TV technician for help.
640 -)))
641 641  
642 -(((
454 +
643 643  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
644 -)))
645 645  
646 -(((
457 +
647 647  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
648 -)))
459 +
460 +
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