Changes for page N95S31B -- NB-IoT Temperature & Humidity Sensor User Manual
Last modified by Mengting Qiu on 2024/04/02 16:44
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... ... @@ -1,1 +1,1 @@ 1 -N DDS75NB-IoTDistanceDetectSensor User Manual1 +NSE01 - NB-IoT Soil Moisture & EC Sensor User Manual - Content
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... ... @@ -1,11 +1,10 @@ 1 1 (% style="text-align:center" %) 2 -[[image:image-20220 709085040-1.png||height="542" width="524"]]2 +[[image:image-20220606151504-2.jpeg||height="554" width="554"]] 3 3 4 4 5 5 6 6 7 7 8 -**Table of Contents:** 9 9 10 10 11 11 ... ... @@ -12,23 +12,28 @@ 12 12 13 13 14 14 14 +**Table of Contents:** 15 15 16 + 17 + 18 + 19 + 20 + 16 16 = 1. Introduction = 17 17 18 -== 1.1 What is N DDS75DistanceDetectionSensor ==23 +== 1.1 What is LoRaWAN Soil Moisture & EC Sensor == 19 19 20 20 ((( 21 21 22 22 23 -((( 24 -The Dragino NDDS75 is a (% style="color:blue" %)**NB-IoT Distance Detection Sensor**(%%) for Internet of Things solution. It is designed to measure the distance between the sensor and a flat object. The distance detection sensor is a module that uses ultrasonic sensing technology for distance measurement, and temperature compensation is performed internally to improve the reliability of data. 25 -\\The NDDS75 can be applied to scenarios such as horizontal distance measurement, liquid level measurement, parking management system, object proximity and presence detection, intelligent trash can management system, robot obstacle avoidance, automatic control, sewer, bottom water level monitoring, etc. It detects the distance between the measured object and the sensor, and uploads the value via wireless to IoT Server via NB-IoT Network. 26 -\\NarrowBand-Internet of Things (NB-IoT) is a standards-based low power wide area (LPWA) technology developed to enable a wide range of new IoT devices and services. NB-IoT significantly improves the power consumption of user devices, system capacity and spectrum efficiency, especially in deep coverage. 27 -\\NDDS75 supports different uplink methods include (% style="color:blue" %)**TCP, MQTT, UDP and CoAP** (%%)for different application requirement. 28 -\\NDDS75 is powered by (% style="color:blue" %)**8500mAh Li-SOCI2 battery**(%%), It is designed for long term use up to 5 years. (Actually Battery life depends on the use environment, update period & uplink method) 29 -\\To use NDDS75, user needs to check if there is NB-IoT coverage in local area and with the bands NDDS75 supports. If the local operate support it, user needs to get a NB-IoT SIM card from local operator and install NDDS75 to get NB-IoT network connection. 30 -))) 28 +Dragino NSE01 is an (% style="color:blue" %)**NB-IOT soil moisture & EC sensor**(%%) for agricultural IoT. Used to measure the soil moisture of saline-alkali soil and loam. The soil sensor uses the FDR method to calculate soil moisture and compensates it with soil temperature and electrical conductivity. It has also been calibrated for mineral soil types at the factory. 31 31 30 +It can detect (% style="color:blue" %)**Soil Moisture, Soil Temperature and Soil Conductivity**(%%), and upload its value to the server wirelessly. 31 + 32 +The wireless technology used in NSE01 allows the device to send data at a low data rate and reach ultra-long distances, providing ultra-long-distance spread spectrum Communication. 33 + 34 +NSE01 are powered by (% style="color:blue" %)**8500mAh Li-SOCI2**(%%) batteries, which can be used for up to 5 years. 35 + 32 32 33 33 ))) 34 34 ... ... @@ -35,28 +35,26 @@ 35 35 [[image:1654503236291-817.png]] 36 36 37 37 38 -[[image:1657 327959271-447.png]]42 +[[image:1657245163077-232.png]] 39 39 40 40 41 41 42 -== 1.2 46 +== 1.2 Features == 43 43 44 44 45 45 * NB-IoT Bands: B1/B3/B8/B5/B20/B28 @H-FDD 46 -* Ultra low power consumption 47 -* Distance Detection by Ultrasonic technology 48 -* Flat object range 280mm - 7500mm 49 -* Accuracy: ±(1cm+S*0.3%) (S: Distance) 50 -* Cable Length: 25cm 50 +* Monitor Soil Moisture 51 +* Monitor Soil Temperature 52 +* Monitor Soil Conductivity 51 51 * AT Commands to change parameters 52 52 * Uplink on periodically 53 53 * Downlink to change configure 54 54 * IP66 Waterproof Enclosure 57 +* Ultra-Low Power consumption 58 +* AT Commands to change parameters 55 55 * Micro SIM card slot for NB-IoT SIM 56 56 * 8500mAh Battery for long term use 57 57 58 - 59 - 60 60 == 1.3 Specification == 61 61 62 62 ... ... @@ -74,70 +74,50 @@ 74 74 * - B20 @H-FDD: 800MHz 75 75 * - B28 @H-FDD: 700MHz 76 76 79 +(% style="color:#037691" %)**Probe Specification:** 77 77 78 - (%style="color:#037691"%)**Battery:**81 +Measure Volume: Base on the centra pin of the probe, a cylinder with 7cm diameter and 10cm height. 79 79 80 -* Li/SOCI2 un-chargeable battery 81 -* Capacity: 8500mAh 82 -* Self Discharge: <1% / Year @ 25°C 83 -* Max continuously current: 130mA 84 -* Max boost current: 2A, 1 second 83 +[[image:image-20220708101224-1.png]] 85 85 86 86 87 -(% style="color:#037691" %)**Power Consumption** 88 88 89 -* STOP Mode: 10uA @ 3.3v 90 -* Max transmit power: 350mA@3.3v 91 - 92 - 93 - 94 - 95 95 == 1.4 Applications == 96 96 97 -* Smart Buildings & Home Automation 98 -* Logistics and Supply Chain Management 99 -* Smart Metering 100 100 * Smart Agriculture 101 -* Smart Cities 102 -* Smart Factory 103 103 104 104 (% class="wikigeneratedid" id="H200B1.5FirmwareChangelog" %) 105 105 106 106 107 - 108 - 109 109 == 1.5 Pin Definitions == 110 110 111 111 112 -[[image:1657 328609906-564.png]]97 +[[image:1657246476176-652.png]] 113 113 114 114 115 115 116 - 117 117 = 2. Use NSE01 to communicate with IoT Server = 118 118 119 119 == 2.1 How it works == 120 120 105 + 121 121 ((( 122 -The N DDS75is equipped with a NB-IoT module, the pre-loaded firmware in NDDS75will get environment data from sensors and send the value to local NB-IoT network via the NB-IoT module. The NB-IoT network will forward this value to IoT server via the protocol defined by NDDS75.107 +The NSE01 is equipped with a NB-IoT module, the pre-loaded firmware in NSE01 will get environment data from sensors and send the value to local NB-IoT network via the NB-IoT module. The NB-IoT network will forward this value to IoT server via the protocol defined by NSE01. 123 123 ))) 124 124 125 125 126 126 ((( 127 -The diagram below shows the working flow in default firmware of N DDS75:112 +The diagram below shows the working flow in default firmware of NSE01: 128 128 ))) 129 129 130 -((( 131 - 132 -))) 115 +[[image:image-20220708101605-2.png]] 133 133 134 -[[image:1657328659945-416.png]] 135 - 136 136 ((( 137 137 138 138 ))) 139 139 140 140 122 + 141 141 == 2.2 Configure the NSE01 == 142 142 143 143 ... ... @@ -144,9 +144,7 @@ 144 144 === 2.2.1 Test Requirement === 145 145 146 146 147 -((( 148 148 To use NSE01 in your city, make sure meet below requirements: 149 -))) 150 150 151 151 * Your local operator has already distributed a NB-IoT Network there. 152 152 * The local NB-IoT network used the band that NSE01 supports. ... ... @@ -163,13 +163,9 @@ 163 163 164 164 === 2.2.2 Insert SIM card === 165 165 166 -((( 167 167 Insert the NB-IoT Card get from your provider. 168 -))) 169 169 170 -((( 171 171 User need to take out the NB-IoT module and insert the SIM card like below: 172 -))) 173 173 174 174 175 175 [[image:1657249468462-536.png]] ... ... @@ -208,9 +208,7 @@ 208 208 209 209 [[image:image-20220708110657-3.png]] 210 210 211 -((( 212 212 (% style="color:red" %)Note: the valid AT Commands can be found at: (%%)[[http:~~/~~/www.dragino.com/downloads/index.php?dir=NB-IoT/NSE01/>>url:http://www.dragino.com/downloads/index.php?dir=NB-IoT/NBSN50/]] 213 -))) 214 214 215 215 216 216 ... ... @@ -313,14 +313,12 @@ 313 313 In this mode, uplink payload includes in total 18 bytes 314 314 315 315 (% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %) 316 -|=(% style="width: 60px;" %)(((290 +|=(% style="width: 50px;" %)((( 317 317 **Size(bytes)** 318 -)))|=(% style="width: 50px;" %)**6**|=(% style="width: 25px;" %)2|=(% style="width: 25px;" %)**2**|=(% style="width: 70px;" %)**1**|=(% style="width:60px;" %)**2**|=(% style="width: 80px;" %)**2**|=(% style="width:90px;" %)**2**|=(% style="width:50px;" %)**1**319 -|(% style="width:97px" %)**Value**|(% style="width:83px" %)[[Device ID>>||anchor="H 2.4.1A0A0DeviceID"]]|(% style="width:41px" %)[[Ver>>||anchor="H2.4.2A0VersionInfo"]]|(% style="width:46px" %)[[BAT>>||anchor="H2.4.3A0BatteryInfo"]]|(% style="width:123px" %)[[Signal Strength>>||anchor="H2.4.4A0SignalStrength"]]|(% style="width:108px" %)[[Soil Moisture>>||anchor="H2.4.5A0SoilMoisture"]]|(% style="width:133px" %)[[Soil Temperature>>||anchor="H2.4.6A0SoilTemperature"]]|(% style="width:159px" %)[[Soil Conductivity(EC)>>||anchor="H2.4.7A0SoilConductivity28EC29"]]|(% style="width:80px" %)[[Interrupt>>||anchor="H2.4.8A0DigitalInterrupt"]]292 +)))|=(% style="width: 50px;" %)**6**|=(% style="width: 25px;" %)2|=(% style="width: 25px;" %)**2**|=(% style="width: 80px;" %)**1**|=(% style="width: 80px;" %)**2**|=(% style="width: 80px;" %)**2**|=(% style="width: 80px;" %)**2**|=(% style="width: 40px;" %)**1** 293 +|(% style="width:97px" %)**Value**|(% style="width:83px" %)[[Device ID>>||anchor="H"]]|(% style="width:41px" %)[[Ver>>||anchor="H"]]|(% style="width:46px" %)[[BAT>>||anchor="H"]]|(% style="width:123px" %)[[Signal Strength>>||anchor="H"]]|(% style="width:108px" %)[[Soil Moisture>>||anchor="H"]]|(% style="width:133px" %)[[Soil Temperature>>||anchor="H"]]|(% style="width:159px" %)[[Soil Conductivity(EC)>>||anchor="H"]]|(% style="width:80px" %)[[Interrupt>>||anchor="H"]] 320 320 321 -((( 322 322 If we use the MQTT client to subscribe to this MQTT topic, we can see the following information when the NSE01 uplink data. 323 -))) 324 324 325 325 326 326 [[image:image-20220708111918-4.png]] ... ... @@ -345,37 +345,23 @@ 345 345 346 346 === 2.4.1 Device ID === 347 347 348 -((( 349 349 By default, the Device ID equal to the last 6 bytes of IMEI. 350 -))) 351 351 352 -((( 353 353 User can use (% style="color:blue" %)**AT+DEUI**(%%) to set Device ID 354 -))) 355 355 356 -((( 357 357 **Example:** 358 -))) 359 359 360 -((( 361 361 AT+DEUI=A84041F15612 362 -))) 363 363 364 -((( 365 365 The Device ID is stored in a none-erase area, Upgrade the firmware or run AT+FDR won't erase Device ID. 366 -))) 367 367 368 368 369 369 370 370 === 2.4.2 Version Info === 371 371 372 -((( 373 373 Specify the software version: 0x64=100, means firmware version 1.00. 374 -))) 375 375 376 -((( 377 377 For example: 0x00 64 : this device is NSE01 with firmware version 1.0.0. 378 -))) 379 379 380 380 381 381 ... ... @@ -397,33 +397,19 @@ 397 397 398 398 === 2.4.4 Signal Strength === 399 399 400 -((( 401 401 NB-IoT Network signal Strength. 402 -))) 403 403 404 -((( 405 405 **Ex1: 0x1d = 29** 406 -))) 407 407 408 -((( 409 409 (% style="color:blue" %)**0**(%%) -113dBm or less 410 -))) 411 411 412 -((( 413 413 (% style="color:blue" %)**1**(%%) -111dBm 414 -))) 415 415 416 -((( 417 417 (% style="color:blue" %)**2...30**(%%) -109dBm... -53dBm 418 -))) 419 419 420 -((( 421 421 (% style="color:blue" %)**31** (%%) -51dBm or greater 422 -))) 423 423 424 -((( 425 425 (% style="color:blue" %)**99** (%%) Not known or not detectable 426 -))) 427 427 428 428 429 429 ... ... @@ -430,16 +430,12 @@ 430 430 === 2.4.5 Soil Moisture === 431 431 432 432 ((( 433 -((( 434 434 Get the moisture content of the soil. The value range of the register is 0-10000(Decimal), divide this value by 100 to get the percentage of moisture in the soil. 435 435 ))) 436 -))) 437 437 438 438 ((( 439 -((( 440 440 For example, if the data you get from the register is **__0x05 0xDC__**, the moisture content in the soil is 441 441 ))) 442 -))) 443 443 444 444 ((( 445 445 ... ... @@ -454,7 +454,7 @@ 454 454 === 2.4.6 Soil Temperature === 455 455 456 456 ((( 457 -Get the temperature in the soil. The value range of the register is -4000 - +800(Decimal), divide this value by 100 to get the temperature in the soil. For example, if the data you get from the register is __**0x09 0xEC**__, the temperature content in the soil is 397 + Get the temperature in the soil. The value range of the register is -4000 - +800(Decimal), divide this value by 100 to get the temperature in the soil. For example, if the data you get from the register is __**0x09 0xEC**__, the temperature content in the soil is 458 458 ))) 459 459 460 460 ((( ... ... @@ -495,56 +495,34 @@ 495 495 496 496 === 2.4.8 Digital Interrupt === 497 497 498 -((( 499 499 Digital Interrupt refers to pin (% style="color:blue" %)**GPIO_EXTI**(%%), and there are different trigger methods. When there is a trigger, the NSE01 will send a packet to the server. 500 -))) 501 501 502 -((( 503 503 The command is: 504 -))) 505 505 506 -((( 507 507 (% style="color:blue" %)**AT+INTMOD=3 **(%%) ~/~/(more info about INMOD please refer [[**AT Command Manual**>>url:https://www.dragino.com/downloads/downloads/NB-IoT/NBSN95/DRAGINO_NBSN95-NB_AT%20Commands_v1.1.0.pdf]])**.** 508 -))) 509 509 510 510 511 -((( 512 -The lower four bits of this data field shows if this packet is generated by interrupt or not. Click here for the hardware and software set up. 513 -))) 445 +The lower four bits of this data field shows if this packet is generated by interrupt or not. [[Click here>>||anchor="H"]] for the hardware and software set up. 514 514 515 515 516 -((( 517 517 Example: 518 -))) 519 519 520 -((( 521 521 0x(00): Normal uplink packet. 522 -))) 523 523 524 -((( 525 525 0x(01): Interrupt Uplink Packet. 526 -))) 527 527 528 528 529 529 530 530 === 2.4.9 +5V Output === 531 531 532 -((( 533 533 NSE01 will enable +5V output before all sampling and disable the +5v after all sampling. 534 -))) 535 535 536 536 537 -((( 538 538 The 5V output time can be controlled by AT Command. 539 -))) 540 540 541 -((( 542 542 (% style="color:blue" %)**AT+5VT=1000** 543 -))) 544 544 545 -((( 546 546 Means set 5V valid time to have 1000ms. So the real 5V output will actually have 1000ms + sampling time for other sensors. 547 -))) 548 548 549 549 550 550 ... ... @@ -594,9 +594,7 @@ 594 594 595 595 * (% style="color:blue" %)**INTMOD** 596 596 597 -((( 598 598 Downlink Payload: 06000003, Set AT+INTMOD=3 599 -))) 600 600 601 601 602 602 ... ... @@ -619,9 +619,7 @@ 619 619 620 620 __**Measurement the soil surface**__ 621 621 622 -((( 623 623 Choose the proper measuring position. Avoid the probe to touch rocks or hard things. Split the surface soil according to the measured deep. Keep the measured as original density. Vertical insert the probe into the soil to be measured. Make sure not shake when inserting. [[https:~~/~~/img.alicdn.com/imgextra/i3/2005165265/O1CN010rj9Oh1olPsQxrdUK_!!2005165265.jpg>>url:https://img.alicdn.com/imgextra/i3/2005165265/O1CN010rj9Oh1olPsQxrdUK_!!2005165265.jpg]] 624 -))) 625 625 626 626 [[image:1657259653666-883.png]] 627 627 ... ... @@ -653,7 +653,7 @@ 653 653 [[www.dragino.com/downloads/index.php?dir=NB-IoT/NSE01/Firmware/>>url:http://www.dragino.com/downloads/index.php?dir=NB-IoT/NBSN50/Firmware/]] 654 654 655 655 656 -Upgrade Instruction: [[Upgrade_Firmware>>||anchor="H 5.1200BHowtoUpgradeFirmware"]]570 +Upgrade Instruction: [[Upgrade_Firmware>>||anchor="H"]] 657 657 658 658 659 659 ... ... @@ -662,22 +662,16 @@ 662 662 === 2.9.1 Battery Type === 663 663 664 664 665 -((( 666 666 The NSE01 battery is a combination of an 8500mAh Li/SOCI2 Battery and a Super Capacitor. The battery is none-rechargeable battery type with a low discharge rate (<2% per year). This type of battery is commonly used in IoT devices such as water meter. 667 -))) 668 668 669 669 670 -((( 671 671 The battery is designed to last for several years depends on the actually use environment and update interval. 672 -))) 673 673 674 674 675 -((( 676 676 The battery related documents as below: 677 -))) 678 678 679 679 * [[Battery Dimension>>http://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]] 680 -* [[Lithium-Thionyl Chloride Battery 588 +* [[Lithium-Thionyl Chloride Battery>>url:http://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]][[ datasheet>>https://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]] 681 681 * [[Lithium-ion Battery-Capacitor datasheet>>http://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]] 682 682 683 683 ((( ... ... @@ -846,62 +846,86 @@ 846 846 ))) 847 847 848 848 ((( 849 - (% style="color:red" %)Notice, NSE01 and LSE01 share the same mother board. They use the same connection and method to update.757 +Notice, NSE01 and LSE01 share the same mother board. They use the same connection and method to update. 850 850 ))) 851 851 852 852 853 - 854 -== 5.2 Can I calibrate NSE01 to different soil types? == 855 - 856 856 ((( 857 - NSE01is calibrated for saline-alkali soil and loamy soil. If users want to use it for other soil, they can calibrate the value in the IoT platform base on the value measured by saline-alkali soil and loamy soil. The formula can be found at [[this link>>https://www.dragino.com/downloads/downloads/LoRa_End_Node/LSE01/Calibrate_to_other_Soil_20220605.pdf]].762 + 858 858 ))) 859 859 765 += 5. Trouble Shooting = 860 860 861 -= 6.Trouble Shooting=767 +== 5.1 Why I can't join TTN in US915 / AU915 bands? == 862 862 863 - ==6.1Connectionproblemwhenuploadingfirmware==769 +It is due to channel mapping. Please see the [[Eight Channel Mode>>doc:Main.End Device AT Commands and Downlink Command.WebHome||anchor="H7.19EightChannelMode"]] section above for details. 864 864 865 865 772 +== 5.2 AT Command input doesn't work == 773 + 866 866 ((( 867 - **Please see:**[[http:~~/~~/wiki.dragino.com/xwiki/bin/view/Main/Firmware%20Upgrade%20Instruction%20for%20STM32%20base%20products/#H3.3Troubleshooting>>url:http://wiki.dragino.com/xwiki/bin/view/Main/Firmware%20Upgrade%20Instruction%20for%20STM32%20base%20products/#H3.3Troubleshooting]]775 +In the case if user can see the console output but can't type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn't send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string. 868 868 ))) 869 869 870 -(% class="wikigeneratedid" %) 778 + 779 +== 5.3 Device rejoin in at the second uplink packet == 780 + 781 +(% style="color:#4f81bd" %)**Issue describe as below:** 782 + 783 +[[image:1654500909990-784.png]] 784 + 785 + 786 +(% style="color:#4f81bd" %)**Cause for this issue:** 787 + 871 871 ((( 872 - 789 +The fuse on LSE01 is not large enough, some of the soil probe require large current up to 5v 800mA, in a short pulse. When this happen, it cause the device reboot so user see rejoin. 873 873 ))) 874 874 875 875 876 - ==6.2 AT Commandinputdoesn'twork ==793 +(% style="color:#4f81bd" %)**Solution: ** 877 877 878 -((( 879 -In the case if user can see the console output but can't type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn't send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string. 795 +All new shipped LSE01 after 2020-May-30 will have this to fix. For the customer who see this issue, please bypass the fuse as below: 880 880 881 - 882 -))) 797 +[[image:1654500929571-736.png||height="458" width="832"]] 883 883 884 884 885 -= 7. 800 += 6. Order Info = 886 886 887 887 888 -Part Number**:** NSE01**803 +Part Number**:** (% style="color:#4f81bd" %)**LSE01-XX-YY** 889 889 890 890 806 +(% style="color:#4f81bd" %)**XX**(%%)**:** The default frequency band 807 + 808 +* (% style="color:red" %)**AS923**(%%): LoRaWAN AS923 band 809 +* (% style="color:red" %)**AU915**(%%): LoRaWAN AU915 band 810 +* (% style="color:red" %)**EU433**(%%): LoRaWAN EU433 band 811 +* (% style="color:red" %)**EU868**(%%): LoRaWAN EU868 band 812 +* (% style="color:red" %)**KR920**(%%): LoRaWAN KR920 band 813 +* (% style="color:red" %)**US915**(%%): LoRaWAN US915 band 814 +* (% style="color:red" %)**IN865**(%%): LoRaWAN IN865 band 815 +* (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band 816 + 817 +(% style="color:#4f81bd" %)**YY**(%%)**: **Battery Option 818 + 819 +* (% style="color:red" %)**4**(%%): 4000mAh battery 820 +* (% style="color:red" %)**8**(%%): 8500mAh battery 821 + 891 891 (% class="wikigeneratedid" %) 892 892 ((( 893 893 894 894 ))) 895 895 896 -= 8.827 += 7. Packing Info = 897 897 898 898 ((( 899 899 900 900 901 901 (% style="color:#037691" %)**Package Includes**: 833 +))) 902 902 903 -* NSE01 NB-IoT Soil Moisture & EC Sensor x 1904 - *Externalantennax 1835 +* ((( 836 +LSE01 LoRaWAN Soil Moisture & EC Sensor x 1 905 905 ))) 906 906 907 907 ((( ... ... @@ -908,19 +908,24 @@ 908 908 909 909 910 910 (% style="color:#037691" %)**Dimension and weight**: 843 +))) 911 911 912 -* Size: 195 x 125 x 55 mm913 - * Weight:420g845 +* ((( 846 +Device Size: cm 914 914 ))) 848 +* ((( 849 +Device Weight: g 850 +))) 851 +* ((( 852 +Package Size / pcs : cm 853 +))) 854 +* ((( 855 +Weight / pcs : g 915 915 916 -((( 917 917 918 - 919 - 920 - 921 921 ))) 922 922 923 -= 9.860 += 8. Support = 924 924 925 925 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule. 926 926 * Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to [[support@dragino.com>>url:http://../../../../../../D:%5C%E5%B8%82%E5%9C%BA%E8%B5%84%E6%96%99%5C%E8%AF%B4%E6%98%8E%E4%B9%A6%5CLoRa%5CLT%E7%B3%BB%E5%88%97%5Csupport@dragino.com]]
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