<
From version < 115.26 >
edited by Xiaoling
on 2022/07/11 08:35
To version < 122.1 >
edited by David Huang
on 2022/09/08 16:31
>
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
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1 -XWiki.Xiaoling
1 +XWiki.David
Content
... ... @@ -17,6 +17,7 @@
17 17  
18 18  = 1.  Introduction =
19 19  
20 +
20 20  == 1.1 ​ What is N95S31B NB-IoT Sensor Node ==
21 21  
22 22  (((
... ... @@ -55,6 +55,7 @@
55 55  
56 56  == 1.2 ​ Features ==
57 57  
59 +
58 58  * NB-IoT Bands: B1/B3/B8/B5/B20/B28 @H-FDD
59 59  * Monitor Temperature & Humidity via SHT31
60 60  * AT Commands to change parameters
... ... @@ -85,7 +85,6 @@
85 85  
86 86  (% style="color:#037691" %)**Battery:**
87 87  
88 -
89 89  * Li/SOCI2 un-chargeable battery
90 90  * Capacity: 8500mAh
91 91  * Self Discharge: <1% / Year @ 25°C
... ... @@ -94,6 +94,7 @@
94 94  
95 95  == ​1.4  Applications ==
96 96  
98 +
97 97  * Smart Buildings & Home Automation
98 98  * Logistics and Supply Chain Management
99 99  * Smart Metering
... ... @@ -105,15 +105,20 @@
105 105  ​
106 106  
107 107  
108 -== 1.5  Pin Definitions ==
109 109  
111 +== 1.5  Pin Definitions & Switch ==
112 +
113 +
110 110  N95S31B use the mother board from NBSN95 which as below.
111 111  
116 +
112 112  [[image:image-20220709144723-1.png]]
113 113  
114 114  
120 +
115 115  === 1.5.1 Jumper JP2 ===
116 116  
123 +
117 117  Power on Device when put this jumper.
118 118  
119 119  
... ... @@ -120,14 +120,20 @@
120 120  
121 121  === 1.5.2 BOOT MODE / SW1 ===
122 122  
130 +
131 +(((
123 123  1) ISP: upgrade mode, device won't have any signal in this mode. but ready for upgrade firmware. LED won't work. Firmware won't run.
133 +)))
124 124  
135 +(((
125 125  2) Flash: work mode, device starts to work and send out console output for further debug
137 +)))
126 126  
127 127  
128 128  
129 129  === 1.5.3 Reset Button ===
130 130  
143 +
131 131  Press to reboot the device.
132 132  
133 133  
... ... @@ -134,6 +134,7 @@
134 134  
135 135  === 1.5.4 LED ===
136 136  
150 +
137 137  It will flash:
138 138  
139 139  1. When boot the device in flash mode
... ... @@ -141,6 +141,7 @@
141 141  
142 142  = 2.  Use N95S31B to communicate with IoT Server =
143 143  
158 +
144 144  == 2.1  How it works ==
145 145  
146 146  
... ... @@ -157,7 +157,7 @@
157 157  
158 158  )))
159 159  
160 -[[image:1657350248151-650.png]]
175 +[[image:1657520100595-569.png]]
161 161  
162 162  (((
163 163  
... ... @@ -173,26 +173,49 @@
173 173  [[image:image-20220709150546-2.png]]
174 174  
175 175  
191 +
176 176  === 2.2.1 Test Requirement ===
177 177  
178 178  
195 +(((
179 179  To use N95S31B in your city, make sure meet below requirements:
197 +)))
180 180  
181 -* Your local operator has already distributed a NB-IoT Network there.
182 -* The local NB-IoT network used the band that N95S31B supports.
183 -* Your operator is able to distribute the data received in their NB-IoT network to your IoT server.
199 +* (((
200 +Your local operator has already distributed a NB-IoT Network there.
201 +)))
202 +* (((
203 +The local NB-IoT network used the band that N95S31B supports.
204 +)))
205 +* (((
206 +Your operator is able to distribute the data received in their NB-IoT network to your IoT server.
207 +)))
184 184  
209 +(((
185 185  Below figure shows our testing structure. Here we have NB-IoT network coverage by China Mobile, the band they use is B8.
211 +)))
186 186  
213 +(((
187 187  N95S31B supports different communication protocol such as :
215 +)))
188 188  
189 189  (((
190 -* CoAP  ((% style="color:red" %)120.24.4.116:5683(%%))
191 -* raw UDP  ((% style="color:red" %)120.24.4.116:5601(%%))
192 -* MQTT  ((% style="color:red" %)120.24.4.116:1883(%%))
193 -* TCP  ((% style="color:red" %)120.24.4.116:5600(%%))
218 +* (((
219 +CoAP  ((% style="color:red" %)120.24.4.116:5683(%%))
220 +)))
221 +* (((
222 +raw UDP  ((% style="color:red" %)120.24.4.116:5601(%%))
223 +)))
224 +* (((
225 +MQTT  ((% style="color:red" %)120.24.4.116:1883(%%))
226 +)))
227 +* (((
228 +TCP  ((% style="color:red" %)120.24.4.116:5600(%%))
229 +)))
194 194  
231 +(((
195 195  We will show how to use with each protocol. The IP addresses above are our test server. User need to change to point their corresponding server.
233 +)))
196 196  
197 197  
198 198  )))
... ... @@ -203,6 +203,7 @@
203 203  
204 204  === 2.2.3  Insert SIM card ===
205 205  
244 +
206 206  (((
207 207  Insert the NB-IoT Card get from your provider.
208 208  )))
... ... @@ -218,14 +218,18 @@
218 218  
219 219  === 2.2.4  Connect USB – TTL to N95S31B to configure it ===
220 220  
260 +
221 221  (((
222 222  (((
223 223  User need to configure N95S31B via serial port to set the (% style="color:blue" %)**Server Address** / **Uplink Topic** (%%)to define where and how-to uplink packets. N95S31B support AT Commands, user can use a USB to TTL adapter to connect to N95S31B and use AT Commands to configure it, as below.
264 +
265 +
224 224  )))
225 225  )))
226 226  
227 227  [[image:1657351312545-300.png]]
228 228  
271 +
229 229  **Connection:**
230 230  
231 231   (% style="background-color:yellow" %)USB TTL GND <~-~-~-~-> GND
... ... @@ -249,8 +249,9 @@
249 249  
250 250  [[image:1657329814315-101.png]]
251 251  
295 +
252 252  (((
253 -(% style="color:red" %)Note: the valid AT Commands can be found at:  (%%)[[https:~~/~~/www.dragino.com/downloads/index.php?dir=NB-IoT/N95S31B/>>url:https://www.dragino.com/downloads/index.php?dir=NB-IoT/N95S31B/]]
297 +(% style="color:red" %)**Note: the valid AT Commands can be found at:  **(%%)**[[https:~~/~~/www.dropbox.com/sh/mlpd6l05bogvaf6/AABwAJLMttqG7i~~-~~-AyZcQkoua?dl=0>>https://www.dropbox.com/sh/mlpd6l05bogvaf6/AABwAJLMttqG7i--AyZcQkoua?dl=0]]**
254 254  )))
255 255  
256 256  
... ... @@ -257,9 +257,10 @@
257 257  
258 258  === 2.2.5  Use CoAP protocol to uplink data ===
259 259  
260 -(% style="color:red" %)Note: if you don't have CoAP server, you can refer this link to set up one: (%%)[[http:~~/~~/wiki.dragino.com/xwiki/bin/view/Main/Set%20up%20CoAP%20Server/>>http://wiki.dragino.com/xwiki/bin/view/Main/Set%20up%20CoAP%20Server/]]
261 261  
305 +(% style="color:red" %)**Note: if you don't have CoAP server, you can refer this link to set up one: **(%%)**[[http:~~/~~/wiki.dragino.com/xwiki/bin/view/Main/Set%20up%20CoAP%20Server/>>http://wiki.dragino.com/xwiki/bin/view/Main/Set%20up%20CoAP%20Server/]]**
262 262  
307 +
263 263  (((
264 264  **Use below commands:**
265 265  )))
... ... @@ -307,6 +307,7 @@
307 307  
308 308  === 2.2.7  Use MQTT protocol to uplink data ===
309 309  
355 +
310 310  N95S31B supports only plain MQTT now it doesn't support TLS and other related encryption.
311 311  
312 312  * (% style="color:blue" %)**AT+PRO=3   ** (%%) ~/~/Set to use MQTT protocol to uplink
... ... @@ -322,6 +322,7 @@
322 322  
323 323  [[image:1657352645687-385.png]]
324 324  
371 +
325 325  (((
326 326  To save battery life, N95S31B will establish a subscription before each uplink and close the subscription 3 seconds after uplink successful. Any downlink commands from server will only arrive during the subscription period.
327 327  )))
... ... @@ -335,6 +335,7 @@
335 335  
336 336  === 2.2.8  Use TCP protocol to uplink data ===
337 337  
385 +
338 338  This feature is supported since firmware version v110
339 339  
340 340  * (% style="color:blue" %)**AT+PRO=4   ** (%%) ~/~/ Set to use TCP protocol to uplink
... ... @@ -349,6 +349,7 @@
349 349  
350 350  === 2.2.9  Change Update Interval ===
351 351  
400 +
352 352  User can use below command to change the (% style="color:green" %)**uplink interval**.
353 353  
354 354  * (% style="color:blue" %)**AT+TDC=600      ** (%%)~/~/ Set Update Interval to 600s
... ... @@ -357,35 +357,60 @@
357 357  
358 358  )))
359 359  
409 +(% style="color:red" %)**NOTE:When the firmware version is v1.2 and later firmware:**
360 360  
411 +**By default, the device will send an uplink message every 2 hours. Each Uplink Include 8 set of records in this 2 hour (15 minute interval / record).**
361 361  
413 +
362 362  == 2.3  Uplink Payload ==
363 363  
364 364  
365 -NBSN95 has different working mode for the connections of different type of sensors. This section describes these modes. User can use the AT Command (% style="color:blue" %)**AT+MOD**(%%) to set NBSN95 to different working modes.
417 +(((
418 +N95S31B has different working mode for the connections of different type of sensors. This section describes these modes. User can use the AT Command (% style="color:blue" %)**AT+MOD**(%%) to set NBSN95 to different working modes.
419 +)))
366 366  
367 367  
422 +(((
368 368  For example:
424 +)))
369 369  
370 - (% style="color:blue" %)**AT+CFGMOD=2 ** (%%)~/~/will set the NBSN95 to work in MOD=2 distance mode which target to measure distance via Ultrasonic Sensor.
426 +(((
427 + (% style="color:blue" %)**AT+CFGMOD=2 ** (%%)~/~/will set the N95S31B to work in MOD=2 distance mode which target to measure distance via Ultrasonic Sensor.
428 +)))
371 371  
372 372  
431 +(((
373 373  The uplink payloads are composed in  ASCII String. For example:
433 +)))
374 374  
435 +(((
375 375  0a cd 00 ed 0a cc 00 00 ef 02 d2 1d (total 24 ASCII Chars) . Representative the actually payload:
437 +)))
376 376  
439 +(((
377 377  0x 0a cd 00 ed 0a cc 00 00 ef 02 d2 1d Total 12 bytes
441 +)))
378 378  
379 379  
444 +(((
380 380  (% style="color:red" %)**NOTE:**
446 +)))
381 381  
382 382  (% style="color:red" %)
383 -1. All modes share the same Payload Explanation from [[HERE>>||anchor="H2.3A0UplinkPayload"]].
384 -1. By default, the device will send an uplink message every 1 hour.
449 +1. (((
450 +**All modes share the same Payload Explanation from [[HERE>>||anchor="H2.3A0UplinkPayload"]].**
451 +)))
452 +1. (((
453 +**By default, the device will send an uplink message every 1 hour.**
385 385  
386 386  
456 +
457 +
458 +)))
459 +
387 387  === 2.3.1  Payload Analyze ===
388 388  
462 +
389 389  N95S31B uplink payload includes in total 21 bytes
390 390  
391 391  
... ... @@ -420,6 +420,8 @@
420 420  )))
421 421  
422 422  (((
497 +
498 +
423 423  (((
424 424  If we use the MQTT client to subscribe to this MQTT topic, we can see the following information when the NB sensor uplink data.
425 425  )))
... ... @@ -446,12 +446,41 @@
446 446  )))
447 447  
448 448  (((
449 -
525 +(% style="color:red" %)**NOTE:When the firmware version is v1.2 and later firmware:**
450 450  )))
451 451  
528 +In this mode, uplink payload includes 91 bytes in total by default.
452 452  
530 +Each time the device uploads a data package, 8 sets of recorded data will be attached. Up to 32 sets of recorded data can be uploaded.
531 +
532 +|**Size(bytes)**|**8**|2|2|1|1|2|1|2|2|2|4|2|2|4
533 +|**Value**|Device ID|Ver|BAT|Signal Strength|MOD|TemDS18B20|Interrupt|ADC|SHTTEM|SHTHUM|Time stamp |SHTTEM|SHTHUM|Time stamp .....
534 +
535 +If we use the MQTT client to subscribe to this MQTT topic, we can see the following information when the NSE01 uplink data.
536 +
537 +[[image:image-20220908154949-1.png]]
538 +
539 +The payload is ASCII string, representative same HEX:
540 +
541 +0x(% style="color:red" %)f868411056758782(% style="color:blue" %)000c(% style="color:green" %)0d0f(% style="color:red" %)0c(% style="color:blue" %)01(% style="color:green" %)0000(% style="color:red" %)00**//0030//**(% style="color:blue" %)**//0114//**(% style="color:red" %)**//0231//**(% style="color:green" %)**//63199d3c//**0113023163199d12//**0113023163199c5e**//0112023763199baa//**0112023263199af6**//0111023b631999a7//**0112023b631998f3**//011202426319983f//**01110242631996eb**//(%%) where:
542 +
543 +* (% style="color:red" %) Device ID: f868411056758782 = f868411056758782
544 +* (% style="color:blue" %) Version: 0x000c=120=1.2
545 +* (% style="color:green" %) BAT: 0x0d0f = 3343 mV = 3.343V
546 +* (% style="color:red" %) Singal: 0x0c = 12
547 +* (% style="color:blue" %) Mod: 0x01 = 1
548 +* TemDS18B20: 0x0000= 0 = 0
549 +* (% style="color:green" %)Interrupt: 0x00= 0
550 +* (% style="color:green" %)adc: 0x0030= 48
551 +* SHTTEM: 0x0114= 276 = 27.6
552 +* SHTHUM:0x0231 =561=56.1%
553 +* (% style="color:red" %) Time stamp : 0x6315537b =1662342011  ([[Unix Epoch Time>>url:http://www.epochconverter.com/]])
554 +* (% style="color:red" %)SHTTEM,SHTHUM,Time stamp : 0113023163199d12
555 +* 8 sets of recorded data: SHTTEM(% style="color:red" %),SHTHUM,Time stamp : //**0113023163199c5e**//,.......
556 +
453 453  === 2.3.2  Device ID ===
454 454  
559 +
455 455  (((
456 456  By default, the Device ID equal to the last 6 bytes of IMEI.
457 457  )))
... ... @@ -470,21 +470,44 @@
470 470  
471 471  (((
472 472  The Device ID is stored in a none-erase area, Upgrade the firmware or run **AT+FDR** won't erase Device ID.
578 +
579 +
473 473  )))
474 474  
582 +(% style="color:red" %)**NOTE:When the firmware version is v1.2 and later firmware:**
475 475  
476 476  
585 +By default, the Device ID equal to the last 15 bits of IMEI.
586 +
587 +User can use **AT+DEUI** to set Device ID
588 +
589 +**Example:**
590 +
591 +AT+DEUI=868411056754138
592 +
593 +
477 477  === 2.3.3  Version Info ===
478 478  
479 479  
597 +(((
480 480  These bytes include the hardware and software version.
599 +)))
481 481  
601 +(((
482 482  Higher byte: Specify hardware version: always 0x00 for N95S31B
603 +)))
483 483  
605 +(((
484 484  Lower byte: Specify the software version: 0x6E=110, means firmware version 110
607 +)))
485 485  
609 +(((
610 +
611 +)))
486 486  
613 +(((
487 487  For example: 0x00 6E: this device is N95S31B with firmware version 110.
615 +)))
488 488  
489 489  (((
490 490  
... ... @@ -493,6 +493,7 @@
493 493  
494 494  === 2.3.4  Battery Info ===
495 495  
624 +
496 496  (((
497 497  Ex1: 0x0B45 = 2885mV
498 498  )))
... ... @@ -505,6 +505,7 @@
505 505  
506 506  === 2.3.5  Signal Strength ===
507 507  
637 +
508 508  (((
509 509  NB-IoT Network signal Strength.
510 510  )))
... ... @@ -537,6 +537,7 @@
537 537  
538 538  === 2.3.6  Temperature & Humidity ===
539 539  
670 +
540 540  The device will be able to get the SHT31 temperature and humidity data now and upload to IoT Server.
541 541  
542 542  [[image:image-20220709161741-3.png]]
... ... @@ -555,8 +555,9 @@
555 555  
556 556  == 2.4  Downlink Payload ==
557 557  
558 -By default, NDDS75 prints the downlink payload to console port.
559 559  
690 +By default, N95S31B prints the downlink payload to console port.
691 +
560 560  [[image:image-20220709100028-1.png]]
561 561  
562 562  
... ... @@ -593,7 +593,7 @@
593 593  )))
594 594  
595 595  (((
596 -If payload = 0x04FF, it will reset the NDDS75
728 +If payload = 0x04FF, it will reset the N95S31B
597 597  )))
598 598  
599 599  
... ... @@ -604,12 +604,59 @@
604 604  )))
605 605  
606 606  
739 +== 2.5 Humidity and Temperature alarm function ==
607 607  
608 -== 2.5  ​Battery Analysis ==
741 + AT Command:
609 609  
610 -=== 2.5.1  ​Battery Type ===
743 +AT+ SHHUM=min,max
611 611  
745 +² When min=0, and max≠0, Alarm higher than max
612 612  
747 +² When min≠0, and max=0, Alarm lower than min
748 +
749 +² When min≠0 and max≠0, Alarm higher than max or lower than min
750 +
751 +Example:
752 +
753 +AT+ SHHUM=50,80 ~/~/ Alarm when humidity lower than 50.
754 +
755 +
756 +AT+ SHTEMP=min,max
757 +
758 +² When min=0, and max≠0, Alarm higher than max
759 +
760 +² When min≠0, and max=0, Alarm lower than min
761 +
762 +² When min≠0 and max≠0, Alarm higher than max or lower than min
763 +
764 +Example:
765 +
766 +AT+ SHTEMP=20,30 ~/~/ Alarm when temperature lower than 20.
767 +
768 +== 2.6 Set the number of data to be uploaded and the recording time ==
769 +
770 +➢ AT Command:
771 +
772 +AT+TR=900  ~/~/The unit is seconds, and the default is to record data once every 900 seconds.( The minimum can be set to 180 seconds)
773 +
774 +AT+NOUD=8  ~/~/The device uploads 8 sets of recorded data by default. Up to 32 sets of record data can be uploaded.
775 +
776 +== 2.7 Read or Clear cached data ==
777 +
778 +➢ AT Command:
779 +
780 +AT+CDP ~/~/ Read cached data
781 +
782 +[[image:image-20220908163102-2.png]]
783 +
784 +AT+CDP=0 ~/~/ Clear cached data
785 +
786 +== 2.8  ​Battery Analysis ==
787 +
788 +
789 +=== 2.8.1  ​Battery Type ===
790 +
791 +
613 613  (((
614 614  The N95S31B battery is a combination of an 8500mAh Li/SOCI2 Battery and a Super Capacitor. The battery is none-rechargeable battery type with a low discharge rate (<2% per year). This type of battery is commonly used in IoT devices such as water meter.
615 615  )))
... ... @@ -632,10 +632,11 @@
632 632  
633 633  
634 634  
635 -=== 2.5.2  Power consumption Analyze ===
814 +=== 2.8.2  Power consumption Analyze ===
636 636  
816 +
637 637  (((
638 -The file **DRAGINO_N95S31B-Power-Analyzer.pdf** from [[https:~~/~~/www.dragino.com/downloads/index.php?dir=NB-IoT/N95S31B/>>url:https://www.dragino.com/downloads/index.php?dir=NB-IoT/N95S31B/]] describes a detail measurement to analyze the power consumption in different case. User can use it for design guideline for their project.
818 +The file **DRAGINO_N95S31B-Power-Analyzer.pdf** from [[https:~~/~~/www.dropbox.com/sh/mlpd6l05bogvaf6/AABwAJLMttqG7i~~-~~-AyZcQkoua?dl=0>>https://www.dropbox.com/sh/mlpd6l05bogvaf6/AABwAJLMttqG7i--AyZcQkoua?dl=0]] describes a detail measurement to analyze the power consumption in different case. User can use it for design guideline for their project.
639 639  )))
640 640  
641 641  (((
... ... @@ -643,8 +643,9 @@
643 643  )))
644 644  
645 645  
646 -=== 2.5.3  ​Battery Note ===
826 +=== 2.8.3  ​Battery Note ===
647 647  
828 +
648 648  (((
649 649  The Li-SICO battery is designed for small current / long period application. It is not good to use a high current, short period transmit method. The recommended minimum period for use of this battery is 5 minutes. If you use a shorter period time to uplink data, then the battery life may be decreased.
650 650  )))
... ... @@ -651,7 +651,7 @@
651 651  
652 652  
653 653  
654 -=== 2.5.4  Replace the battery ===
835 +=== 2.8.4  Replace the battery ===
655 655  
656 656  
657 657  (((
... ... @@ -667,6 +667,7 @@
667 667  
668 668  = 3. ​ Access NB-IoT Module =
669 669  
851 +
670 670  (((
671 671  Users can directly access the AT command set of the NB-IoT module.
672 672  )))
... ... @@ -673,6 +673,8 @@
673 673  
674 674  (((
675 675  The AT Command set can refer the BC35-G NB-IoT Module AT Command: [[https:~~/~~/www.dragino.com/downloads/index.php?dir=datasheet/other_vendors/BC35-G/>>url:https://www.dragino.com/downloads/index.php?dir=datasheet/other_vendors/BC35-G/]] 
858 +
859 +
676 676  )))
677 677  
678 678  [[image:1657333200519-600.png]]
... ... @@ -681,11 +681,13 @@
681 681  
682 682  = 4.  Using the AT Commands =
683 683  
868 +
684 684  == 4.1  Access AT Commands ==
685 685  
686 -See NBSN95 AT Command in this link for detail:  [[https:~~/~~/www.dragino.com/downloads/index.php?dir=NB-IoT/NBSN95/>>url:https://www.dragino.com/downloads/index.php?dir=NB-IoT/NBSN95/]]
687 687  
872 +See NBSN95 AT Command in this link for detail:  [[https:~~/~~/www.dropbox.com/sh/jao1xt9kw5r3yq4/AAAMpJkZzExF2JLbRWxGoQ9Na?dl=0>>https://www.dropbox.com/sh/jao1xt9kw5r3yq4/AAAMpJkZzExF2JLbRWxGoQ9Na?dl=0]]
688 688  
874 +
689 689  AT+<CMD>?  : Help on <CMD>
690 690  
691 691  AT+<CMD>         : Run <CMD>
... ... @@ -725,7 +725,24 @@
725 725  
726 726  AT+SERVADDR  : Server Address
727 727  
914 +AT+TR      : Get or Set record time
728 728  
916 +AT+APN     : Get or set the APN
917 +
918 +AT+FBAND   : Get or Set whether to automatically modify the frequency band
919 +
920 +AT+DNSCFG  : Get or Set DNS Server
921 +
922 +AT+GETSENSORVALUE   : Returns the current sensor measurement
923 +
924 +AT+NOUD      : Get or Set the number of data to be uploaded
925 +
926 +AT+CDP     : Read or Clear cached data
927 +
928 +AT+SHTEMP: Get or Set alarm of temp
929 +
930 +AT+SHHUM: Get or Set alarm of moisture
931 +
729 729  (% style="color:#037691" %)**COAP Management**      
730 730  
731 731  AT+URI            : Resource parameters
... ... @@ -759,6 +759,7 @@
759 759  
760 760  = ​5.  FAQ =
761 761  
965 +
762 762  == 5.1 ​ How to Upgrade Firmware ==
763 763  
764 764  
... ... @@ -773,13 +773,16 @@
773 773  (((
774 774  
775 775  
776 -(% style="color:red" %)Notice, N95S31B and LSN50v2 share the same mother board. They use the same connection and method to update.
980 +(((
981 +(% style="color:red" %)**Notice, N95S31B and LSN50v2 share the same mother board. They use the same connection and method to update.**
777 777  )))
983 +)))
778 778  
779 779  
780 780  
781 781  = 6.  Trouble Shooting =
782 782  
989 +
783 783  == 6.1  ​Connection problem when uploading firmware ==
784 784  
785 785  
... ... @@ -795,6 +795,7 @@
795 795  
796 796  == 6.2  AT Command input doesn't work ==
797 797  
1005 +
798 798  (((
799 799  In the case if user can see the console output but can't type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn't send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string.
800 800  
... ... @@ -844,5 +844,8 @@
844 844  
845 845  = 9.  Support =
846 846  
1055 +
847 847  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
848 848  * Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to [[support@dragino.com>>url:http://../../../../../../D:%5C%E5%B8%82%E5%9C%BA%E8%B5%84%E6%96%99%5C%E8%AF%B4%E6%98%8E%E4%B9%A6%5CLoRa%5CLT%E7%B3%BB%E5%88%97%5Csupport@dragino.com]]
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