<
From version < 11.5 >
edited by Xiaoling
on 2022/06/06 16:05
To version < 4.2 >
edited by Xiaoling
on 2022/06/06 15:17
>
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -23,6 +23,7 @@
23 23  1. Introduction
24 24  11. ​What is LoRaWAN Soil Moisture & EC Sensor
25 25  
26 +
26 26  The Dragino LSE01 is a **LoRaWAN Soil Moisture & EC Sensor** for IoT of Agriculture. It is designed to measure the soil moisture of saline-alkali soil and loamy soil. The soil sensor uses FDR method to calculate the soil moisture with the compensation from soil temperature and conductivity. It also has been calibrated in factory for Mineral soil type.
27 27  
28 28  
... ... @@ -45,7 +45,7 @@
45 45  
46 46  
47 47  
48 -*
49 +*
49 49  *1. ​Features
50 50  * LoRaWAN 1.0.3 Class A
51 51  * Ultra low power consumption
... ... @@ -59,6 +59,7 @@
59 59  * IP66 Waterproof Enclosure
60 60  * 4000mAh or 8500mAh Battery for long term use
61 61  
63 +
62 62  1.
63 63  11. Specification
64 64  
... ... @@ -87,17 +87,25 @@
87 87  **Method**
88 88  )))|**FDR , with temperature &EC compensate**|**Conductivity , with temperature compensate**|**RTD, and calibrate**
89 89  
92 +
93 +
94 +
90 90  *
91 91  *1. ​Applications
92 92  * Smart Agriculture
93 93  
99 +
94 94  1.
95 95  11. ​Firmware Change log
96 96  
103 +
97 97  **LSE01 v1.0:**
98 98  
99 99  * Release
100 100  
108 +
109 +
110 +
101 101  1. Configure LSE01 to connect to LoRaWAN network
102 102  11. How it works
103 103  
... ... @@ -147,6 +147,10 @@
147 147  
148 148  )))
149 149  
160 +
161 +
162 +
163 +
150 150  **Step 2**: Power on LSE01
151 151  
152 152  
... ... @@ -171,11 +171,11 @@
171 171  
172 172  
173 173  
174 -1.
188 +1.
175 175  11. ​Uplink Payload
176 176  111. MOD=0(Default Mode)
177 177  
178 -LSE01 will uplink payload via LoRaWAN with below payload format: 
192 +LSE01 will uplink payload via LoRaWAN with below payload format:
179 179  
180 180  
181 181  Uplink payload includes in total 11 bytes.
... ... @@ -196,13 +196,15 @@
196 196  (Optional)
197 197  )))
198 198  
213 +
199 199  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
200 200  
201 201  
202 -1.
217 +1.
203 203  11.
204 204  111. MOD=1(Original value)
205 205  
221 +
206 206  This mode can get the original AD value of moisture and original conductivity (with temperature drift compensation).
207 207  
208 208  |(((
... ... @@ -220,9 +220,10 @@
220 220  (Optional)
221 221  )))
222 222  
239 +
223 223  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.png]]
224 224  
225 -1.
242 +1.
226 226  11.
227 227  111. Battery Info
228 228  
... ... @@ -320,6 +320,7 @@
320 320  |INTMOD|Any|06|4
321 321  |MOD|Any|0A|2
322 322  
340 +
323 323  **Examples**
324 324  
325 325  
... ... @@ -377,7 +377,7 @@
377 377  
378 378  
379 379  
380 -1.
398 +1.
381 381  11. Frequency Plans
382 382  
383 383  The LSE01 uses OTAA mode and below frequency plans by default. If user want to use it with different frequency plan, please refer the AT command sets.
... ... @@ -555,6 +555,7 @@
555 555  11.
556 556  111. AS920-923 & AS923-925 (AS923)
557 557  
576 +
558 558  **Default Uplink channel:**
559 559  
560 560  923.2 - SF7BW125 to SF10BW125
... ... @@ -645,6 +645,7 @@
645 645  11.
646 646  111. IN865-867 (IN865)
647 647  
667 +
648 648  Uplink:
649 649  
650 650  865.0625 - SF7BW125 to SF12BW125
... ... @@ -671,9 +671,11 @@
671 671  * Solid ON for 5 seconds once device successful Join the network.
672 672  * Blink once when device transmit a packet.
673 673  
694 +
674 674  1.
675 675  11. Installation in Soil
676 676  
698 +
677 677  **Measurement the soil surface**
678 678  
679 679  
... ... @@ -733,6 +733,8 @@
733 733  * [[Lithium-Thionyl Chloride Battery>>url:http://www.dragino.com/downloads/downloads/datasheet/Battery/ER18505_datasheet-EN.pdf]] datasheet, [[Tech Spec>>url:http://www.dragino.com/downloads/downloads/datasheet/Battery/ER18505_datasheet_PM-ER18505-S-02-LF_EN.pdf]]
734 734  * [[Lithium-ion Battery-Capacitor datasheet>>url:http://www.dragino.com/downloads/downloads/datasheet/Battery/SPC_1520_datasheet.jpg]], [[Tech Spec>>url:http://www.dragino.com/downloads/downloads/datasheet/Battery/SPC1520%20Technical%20Specification20171123.pdf]]
735 735  
758 +
759 +
736 736  |(((
737 737  JST-XH-2P connector
738 738  )))
... ... @@ -752,6 +752,7 @@
752 752  11.
753 753  111. ​Replace the battery
754 754  
779 +
755 755  If Battery is lower than 2.7v, user should replace the battery of LSE01.
756 756  
757 757  
... ... @@ -765,155 +765,174 @@
765 765  
766 766  
767 767  
768 -= 3. ​Using the AT Commands =
793 +1. ​Using the AT Commands
794 +11. ​Access AT Commands
769 769  
770 -== 3.1 Access AT Commands ==
771 -
772 -
773 773  LSE01 supports AT Command set in the stock firmware. You can use a USB to TTL adapter to connect to LSE01 for using AT command, as below.
774 774  
775 -[[image:1654501986557-872.png]]
798 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
776 776  
777 777  
778 778  Or if you have below board, use below connection:
779 779  
780 780  
781 -[[image:1654502005655-729.png]]
804 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
782 782  
783 783  
784 784  
785 -In the PC, you need to set the serial baud rate to (% style="color:green" %)**9600**(%%) to access the serial console for LSE01. LSE01 will output system info once power on as below:
808 +In the PC, you need to set the serial baud rate to **9600** to access the serial console for LSE01. LSE01 will output system info once power on as below:
786 786  
787 787  
788 - [[image:1654502050864-459.png]]
811 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
789 789  
790 790  
791 791  Below are the available commands, a more detailed AT Command manual can be found at [[AT Command Manual>>url:http://www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSE01/]]: [[http:~~/~~/www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSE01/>>url:http://www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSE01/]]
792 792  
793 793  
794 -(% style="background-color:#dcdcdc" %)**AT+<CMD>=?AT+<CMD>? **(%%) : Help on <CMD>
817 +AT+<CMD>?        : Help on <CMD>
795 795  
796 -(% style="background-color:#dcdcdc" %)**AT+<CMD>=?AT+<CMD> **(%%) : Run <CMD>
819 +AT+<CMD>         : Run <CMD>
797 797  
798 -(% style="background-color:#dcdcdc" %)**AT+<CMD>=?AT+<CMD>=<value>**(%%) : Set the value
821 +AT+<CMD>=<value> : Set the value
799 799  
800 -(% style="background-color:#dcdcdc" %)**AT+<CMD>=?AT+<CMD>=?**(%%)  : Get the value
823 +AT+<CMD>=?       : Get the value
801 801  
802 802  
803 -(% style="color:#037691" %)**General Commands**      
826 +**General Commands**      
804 804  
805 -**AT**  : Attention       
828 +AT                    : Attention       
806 806  
807 -**AT?**  : Short Help     
830 +AT?                            : Short Help     
808 808  
809 -**ATZ**  : MCU Reset    
832 +ATZ                            : MCU Reset    
810 810  
811 -**AT+TDC**  : Application Data Transmission Interval 
834 +AT+TDC           : Application Data Transmission Interval 
812 812  
813 813  
814 -(% style="color:#037691" %)**Keys, IDs and EUIs management**
837 +**Keys, IDs and EUIs management**
815 815  
816 -**AT+APPEUI**              : Application EUI      
839 +AT+APPEUI              : Application EUI      
817 817  
818 -**AT+APPKEY**              : Application Key     
841 +AT+APPKEY              : Application Key     
819 819  
820 -**AT+APPSKEY**            : Application Session Key
843 +AT+APPSKEY            : Application Session Key
821 821  
822 -**AT+DADDR**              : Device Address     
845 +AT+DADDR              : Device Address     
823 823  
824 -**AT+DEUI**                   : Device EUI     
847 +AT+DEUI                   : Device EUI     
825 825  
826 -**AT+NWKID**               : Network ID (You can enter this command change only after successful network connection) 
849 +AT+NWKID               : Network ID (You can enter this command change only after successful network connection) 
827 827  
828 -**AT+NWKSKEY**          : Network Session Key Joining and sending date on LoRa network  
851 +AT+NWKSKEY          : Network Session Key Joining and sending date on LoRa network  
829 829  
830 -**AT+CFM**  : Confirm Mode       
853 +AT+CFM          : Confirm Mode       
831 831  
832 -**AT+CFS**                     : Confirm Status       
855 +AT+CFS                     : Confirm Status       
833 833  
834 -**AT+JOIN**  : Join LoRa? Network       
857 +AT+JOIN          : Join LoRa? Network       
835 835  
836 -**AT+NJM**  : LoRa? Network Join Mode    
859 +AT+NJM          : LoRa? Network Join Mode    
837 837  
838 -**AT+NJS**                     : LoRa? Network Join Status    
861 +AT+NJS                     : LoRa? Network Join Status    
839 839  
840 -**AT+RECV**                  : Print Last Received Data in Raw Format
863 +AT+RECV                  : Print Last Received Data in Raw Format
841 841  
842 -**AT+RECVB**                : Print Last Received Data in Binary Format      
865 +AT+RECVB                : Print Last Received Data in Binary Format      
843 843  
844 -**AT+SEND**                  : Send Text Data      
867 +AT+SEND                  : Send Text Data      
845 845  
846 -**AT+SENB**                  : Send Hexadecimal Data
869 +AT+SENB                  : Send Hexadecimal Data
847 847  
848 848  
849 -(% style="color:#037691" %)**LoRa Network Management**
872 +**LoRa Network Management**
850 850  
851 -**AT+ADR**          : Adaptive Rate
874 +AT+ADR          : Adaptive Rate
852 852  
853 -**AT+CLASS**  : LoRa Class(Currently only support class A
876 +AT+CLASS                : LoRa Class(Currently only support class A
854 854  
855 -**AT+DCS**  : Duty Cycle Setting 
878 +AT+DCS           : Duty Cycle Setting 
856 856  
857 -**AT+DR**  : Data Rate (Can Only be Modified after ADR=0)     
880 +AT+DR                      : Data Rate (Can Only be Modified after ADR=0)     
858 858  
859 -**AT+FCD**  : Frame Counter Downlink       
882 +AT+FCD           : Frame Counter Downlink       
860 860  
861 -**AT+FCU**  : Frame Counter Uplink   
884 +AT+FCU           : Frame Counter Uplink   
862 862  
863 -**AT+JN1DL**  : Join Accept Delay1
886 +AT+JN1DL                : Join Accept Delay1
864 864  
865 -**AT+JN2DL**  : Join Accept Delay2
888 +AT+JN2DL                : Join Accept Delay2
866 866  
867 -**AT+PNM**  : Public Network Mode   
890 +AT+PNM                   : Public Network Mode   
868 868  
869 -**AT+RX1DL**  : Receive Delay1      
892 +AT+RX1DL                : Receive Delay1      
870 870  
871 -**AT+RX2DL**  : Receive Delay2      
894 +AT+RX2DL                : Receive Delay2      
872 872  
873 -**AT+RX2DR**  : Rx2 Window Data Rate 
896 +AT+RX2DR               : Rx2 Window Data Rate 
874 874  
875 -**AT+RX2FQ**  : Rx2 Window Frequency
898 +AT+RX2FQ               : Rx2 Window Frequency
876 876  
877 -**AT+TXP**  : Transmit Power
900 +AT+TXP           : Transmit Power
878 878  
879 -**AT+ MOD**  : Set work mode
902 +AT+ MOD                 : Set work mode
880 880  
881 881  
882 -(% style="color:#037691" %)**Information** 
905 +**Information** 
883 883  
884 -**AT+RSSI**           : RSSI of the Last Received Packet   
907 +AT+RSSI           : RSSI of the Last Received Packet   
885 885  
886 -**AT+SNR**           : SNR of the Last Received Packet   
909 +AT+SNR           : SNR of the Last Received Packet   
887 887  
888 -**AT+VER**           : Image Version and Frequency Band       
911 +AT+VER           : Image Version and Frequency Band       
889 889  
890 -**AT+FDR**           : Factory Data Reset
913 +AT+FDR           : Factory Data Reset
891 891  
892 -**AT+PORT**  : Application Port    
915 +AT+PORT                  : Application Port    
893 893  
894 -**AT+CHS**  : Get or Set Frequency (Unit: Hz) for Single Channel Mode
917 +AT+CHS           : Get or Set Frequency (Unit: Hz) for Single Channel Mode
895 895  
896 - **AT+CHE**  : Get or Set eight channels mode, Only for US915, AU915, CN470
919 + AT+CHE                   : Get or Set eight channels mode, Only for US915, AU915, CN470
897 897  
898 898  
899 -= ​4. FAQ =
900 900  
901 -== 4.1 ​How to change the LoRa Frequency Bands/Region? ==
902 902  
924 +
925 +
926 +
927 +1. ​FAQ
928 +11. ​How to change the LoRa Frequency Bands/Region?
929 +
903 903  You can follow the instructions for [[how to upgrade image>>path:#3ygebqi]].
904 904  When downloading the images, choose the required image file for download. ​
905 905  
906 906  
907 -How to set up LSE01 to work in 8 channel mode By default, the frequency bands US915, AU915, CN470 work in 72 frequencies. Many gateways are 8 channel gateways, and in this case, the OTAA join time and uplink schedule is long and unpredictable while the end node is hopping in 72 frequencies.
908 908  
935 +How to set up LSE01 to work in 8 channel mode
909 909  
937 +By default, the frequency bands US915, AU915, CN470 work in 72 frequencies. Many gateways are 8 channel gateways, and in this case, the OTAA join time and uplink schedule is long and unpredictable while the end node is hopping in 72 frequencies.
938 +
939 +
910 910  You can configure the end node to work in 8 channel mode by using the AT+CHE command. The 500kHz channels are always included for OTAA.
911 911  
912 912  
943 +
913 913  For example, in **US915** band, the frequency table is as below. By default, the end node will use all channels (0~~71) for OTAA Join process. After the OTAA Join, the end node will use these all channels (0~~71) to send uplink packets.
914 914  
915 -[[image:image-20220606154726-3.png]]
916 916  
947 +|CHE|(% colspan="9" %)US915 Uplink Channels(125KHz,4/5,Unit:MHz,CHS=0)
948 +|0|(% colspan="9" %)ENABLE Channel 0-63
949 +|1|902.3|902.5|902.7|902.9|903.1|903.3|903.5|903.7|Channel 0-7
950 +|2|903.9|904.1|904.3|904.5|904.7|904.9|905.1|905.3|Channel 8-15
951 +|3|905.5|905.7|905.9|906.1|906.3|906.5|906.7|906.9|Channel 16-23
952 +|4|907.1|907.3|907.5|907.7|907.9|908.1|908.3|908.5|Channel 24-31
953 +|5|908.7|908.9|909.1|909.3|909.5|909.7|909.9|910.1|Channel 32-39
954 +|6|910.3|910.5|910.7|910.9|911.1|911.3|911.5|911.7|Channel 40-47
955 +|7|911.9|912.1|912.3|912.5|912.7|912.9|913.1|913.3|Channel 48-55
956 +|8|913.5|913.7|913.9|914.1|914.3|914.5|914.7|914.9|Channel 56-63
957 +|(% colspan="10" %)Channels(500KHz,4/5,Unit:MHz,CHS=0)
958 +| |903|904.6|906.2|907.8|909.4|911|912.6|914.2|Channel 64-71
959 +
960 +
917 917  When you use the TTN network, the US915 frequency bands use are:
918 918  
919 919  * 903.9 - SF7BW125 to SF10BW125
... ... @@ -926,17 +926,12 @@
926 926  * 905.3 - SF7BW125 to SF10BW125
927 927  * 904.6 - SF8BW500
928 928  
973 +
929 929  Because the end node is now hopping in 72 frequency, it makes it difficult for the devices to Join the TTN network and uplink data. To solve this issue, you can access the device via the AT commands and run:
930 930  
931 -(% class="box infomessage" %)
932 -(((
933 933  **AT+CHE=2**
934 -)))
935 935  
936 -(% class="box infomessage" %)
937 -(((
938 938  **ATZ**
939 -)))
940 940  
941 941  to set the end node to work in 8 channel mode. The device will work in Channel 8-15 & 64-71 for OTAA, and channel 8-15 for Uplink.
942 942  
... ... @@ -943,96 +943,108 @@
943 943  
944 944  The **AU915** band is similar. Below are the AU915 Uplink Channels.
945 945  
946 -[[image:image-20220606154825-4.png]]
947 947  
986 +|CHE|(% colspan="9" %)AU915 Uplink Channels(125KHz,4/5,Unit:MHz,CHS=0)
987 +|0|(% colspan="9" %)ENABLE Channel 0-63
988 +|1|915.2|915.4|915.6|915.8|916|916.2|916.4|916.6|Channel 0-7
989 +|2|916.8|917|917.2|917.4|917.6|917.8|918|918.2|Channel 8-15
990 +|3|918.4|918.6|918.8|919|919.2|919.4|919.6|919.8|Channel 16-23
991 +|4|920|920.2|920.4|920.6|920.8|921|921.2|921.4|Channel 24-31
992 +|5|921.6|921.8|922|922.2|922.4|922.6|922.8|923|Channel 32-39
993 +|6|923.2|923.4|923.6|923.8|924|924.2|924.4|924.6|Channel 40-47
994 +|7|924.8|925|925.2|925.4|925.6|925.8|926|926.2|Channel 48-55
995 +|8|926.4|926.6|926.8|927|927.2|927.4|927.6|927.8|Channel 56-63
996 +|(% colspan="10" %)Channels(500KHz,4/5,Unit:MHz,CHS=0)
997 +| |915.9|917.5|919.1|920.7|922.3|923.9|925.5|927.1|Channel 64-71
948 948  
949 949  
950 -= 5. Trouble Shooting =
951 951  
952 -== 5.1 ​Why I can’t join TTN in US915 / AU915 bands? ==
953 953  
954 -It is due to channel mapping. Please see the [[Eight Channel Mode>>doc:Main.LoRaWAN Communication Debug.WebHome||anchor="H2.NoticeofUS9152FCN4702FAU915Frequencyband"]] section above for details.
955 955  
956 956  
957 -== 5.2 AT Command input doesn’t work ==
1004 +1. ​Trouble Shooting
1005 +11. ​Why I can’t join TTN in US915 / AU915 bands?
958 958  
959 -In the case if user can see the console output but can’t type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn’t send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string.
1007 +It is due to channel mapping. Please see the [[Eight Channel Mode>>path:#206ipza]] section above for details.
960 960  
961 961  
962 -== 5.3 Device rejoin in at the second uplink packet ==
963 963  
964 -(% style="color:#4f81bd" %)**Issue describe as below:**
1011 +1.
1012 +11. AT Command input doesn’t work
965 965  
966 -[[image:1654500909990-784.png]]
1014 +In the case if user can see the console output but can’t type input to the device. Please check if you already include the **ENTER** while sending out the command. Some serial tool doesn’t send **ENTER** while press the send key, user need to add ENTER in their string.
967 967  
968 968  
969 -(% style="color:#4f81bd" %)**Cause for this issue:**
970 970  
1018 +
1019 +1.
1020 +11. Device rejoin in at the second uplink packet.
1021 +
1022 +**Issue describe as below:**
1023 +
1024 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
1025 +
1026 +
1027 +**Cause for this issue:**
1028 +
971 971  The fuse on LSE01 is not large enough, some of the soil probe require large current up to 5v 800mA, in a short pulse. When this happen, it cause the device reboot so user see rejoin.
972 972  
973 973  
974 -(% style="color:#4f81bd" %)**Solution: **
1032 +**Solution: **
975 975  
976 976  All new shipped LSE01 after 2020-May-30 will have this to fix. For the customer who see this issue, please bypass the fuse as below:
977 977  
978 -[[image:1654500929571-736.png]]
1036 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
979 979  
980 980  
981 -= 6. ​Order Info =
982 982  
983 983  
984 -Part Number**:** (% style="color:#4f81bd" %)**LSE01-XX-YY**
985 985  
1042 +1. ​Order Info
986 986  
987 -(% style="color:#4f81bd" %)**XX**(%%)**:** The default frequency band
988 988  
989 -* (% style="color:red" %)**AS923**(%%): LoRaWAN AS923 band
990 -* (% style="color:red" %)**AU915**(%%): LoRaWAN AU915 band
991 -* (% style="color:red" %)**EU433**(%%): LoRaWAN EU433 band
992 -* (% style="color:red" %)**EU868**(%%): LoRaWAN EU868 band
993 -* (% style="color:red" %)**KR920**(%%): LoRaWAN KR920 band
994 -* (% style="color:red" %)**US915**(%%): LoRaWAN US915 band
995 -* (% style="color:red" %)**IN865**(%%):  LoRaWAN IN865 band
996 -* (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band
1045 +Part Number: **LSE01-XX-YY**
997 997  
998 -(% style="color:#4f81bd" %)**YY**(%%)**: **Battery Option
999 999  
1000 -* (% style="color:red" %)**4**(%%): 4000mAh battery
1001 -* (% style="color:red" %)**8**(%%): 8500mAh battery
1048 +**XX**: The default frequency band
1002 1002  
1003 -= 7. Packing Info =
1050 +* **AS923**: LoRaWAN AS923 band
1051 +* **AU915**: LoRaWAN AU915 band
1052 +* **EU433**: LoRaWAN EU433 band
1053 +* **EU868**: LoRaWAN EU868 band
1054 +* **KR920**: LoRaWAN KR920 band
1055 +* **US915**: LoRaWAN US915 band
1056 +* **IN865**: LoRaWAN IN865 band
1057 +* **CN470**: LoRaWAN CN470 band
1004 1004  
1005 -(((
1059 +
1060 +**YY: **Battery Option
1061 +
1062 +* **4**: 4000mAh battery
1063 +* **8**: 8500mAh battery
1064 +
1065 +
1066 +
1067 +1. ​Packing Info
1068 +
1006 1006  **Package Includes**:
1007 -)))
1008 1008  
1009 -* (((
1010 -LSE01 LoRaWAN Soil Moisture & EC Sensor x 1
1011 -)))
1071 +* LSE01 LoRaWAN Soil Moisture & EC Sensor x 1
1012 1012  
1013 -(((
1014 -
1015 -)))
1016 1016  
1017 -(((
1018 1018  **Dimension and weight**:
1019 -)))
1020 1020  
1021 -* (((
1022 -Device Size: cm
1023 -)))
1024 -* (((
1025 -Device Weight: g
1026 -)))
1027 -* (((
1028 -Package Size / pcs : cm
1029 -)))
1030 -* (((
1031 -Weight / pcs : g
1032 -)))
1076 +* Device Size: cm
1077 +* Device Weight: g
1078 +* Package Size / pcs : cm
1079 +* Weight / pcs : g
1033 1033  
1034 -= 8. Support =
1035 1035  
1082 +
1083 +
1084 +
1085 +1. ​Support
1086 +
1036 1036  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
1037 1037  * Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to [[support@dragino.com>>url:http://../../../../../../D:%5C%E5%B8%82%E5%9C%BA%E8%B5%84%E6%96%99%5C%E8%AF%B4%E6%98%8E%E4%B9%A6%5CLoRa%5CLT%E7%B3%BB%E5%88%97%5Csupport@dragino.com]]
1038 1038  
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