Changes for page LSN50v2-D20-D22-D23 LoRaWAN Temperature Sensor User Manual
Last modified by Xiaoling on 2025/04/24 17:18
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... ... @@ -61,6 +61,12 @@ 61 61 * [[9. Packing Info>>path:#H9.200BPackingInfo]] 62 62 * [[10. Support>>path:#H10.A0200BSupport]] 63 63 64 + 65 + 66 + 67 + 68 + 69 + 64 64 = 1. Introduction = 65 65 66 66 == 1.1 What is LoRaWAN Soil pH Sensor == ... ... @@ -90,7 +90,6 @@ 90 90 91 91 92 92 93 - 94 94 == 1.2 Features == 95 95 96 96 * LoRaWAN 1.0.3 Class A ... ... @@ -149,7 +149,7 @@ 149 149 ))) 150 150 151 151 ((( 152 -In case you can’t set the OTAA keys in the LoRaWAN OTAA server, and you have to use the keys from the server, you can [[use AT Commands >> ||anchor="H5.UseATCommand"]]to set the keys in the LSPH01.157 +In case you can’t set the OTAA keys in the LoRaWAN OTAA server, and you have to use the keys from the server, you can [[use AT Commands >>path:#H5.UseATCommand]]to set the keys in the LSPH01. 153 153 ))) 154 154 155 155 ... ... @@ -235,17 +235,19 @@ 235 235 ))) 236 236 237 237 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 238 -|=(% style="width: 62.5px;" %)((( 239 -**Size (bytes)** 240 -)))|=(% style="width: 62.5px;" %)**2**|=(% style="width: 62.5px;" %)**2**|=**2**|=**2**|=**1**|=**1**|=**1** 241 -|(% style="width:62.5px" %)**Value**|(% style="width:62.5px" %)[[BAT>>||anchor="H2.3.1BatteryInfo"]]|(% style="width:62.5px" %)((( 242 -[[Temperature>>||anchor="H2.3.2DS18B20Temperaturesensor"]] 243 +|((( 244 +**Size** 243 243 244 -[[(Optional)>>||anchor="H2.3.2DS18B20Temperaturesensor"]] 245 -)))|[[Soil pH>>||anchor="H2.3.3SoilpH"]]|[[Soil Temperature>>||anchor="H2.3.4SoilTemperature"]]|((( 246 -[[Digital Interrupt (Optional)>>||anchor="H2.3.5InterruptPin"]] 246 +**(bytes)** 247 +)))|**2**|**2**|**2**|**2**|**1**|**1**|**1** 248 +|**Value**|[[BAT>>path:#H2.3.1BatteryInfo]]|((( 249 +[[Temperature>>path:#H2.3.2DS18B20Temperaturesensor]] 250 + 251 +[[(Optional)>>path:#H2.3.2DS18B20Temperaturesensor]] 252 +)))|[[Soil pH>>path:#H2.3.3SoilpH]]|[[Soil Temperature>>path:#H2.3.4SoilTemperature]]|((( 253 +[[Digital Interrupt (Optional)>>path:#H2.3.5InterruptPin]] 247 247 )))|Reserve|((( 248 -[[Message Type>> ||anchor="H2.3.6MessageType"]]255 +[[Message Type>>path:#H2.3.6MessageType]] 249 249 ))) 250 250 251 251 [[image:1654592721645-318.png]] ... ... @@ -301,7 +301,7 @@ 301 301 302 302 === 2.3.5 Interrupt Pin === 303 303 304 -This data field shows if this packet is generated by interrupt or not. [[Click here>> ||anchor="H3.2SetInterruptMode"]] for the hardware and software set up.311 +This data field shows if this packet is generated by interrupt or not. [[Click here>>path:#H3.2SetInterruptMode]] for the hardware and software set up. 305 305 306 306 307 307 **Example:** ... ... @@ -323,12 +323,14 @@ 323 323 ))) 324 324 325 325 326 -(% border="1" cellspacing="10" style="background-color:#ffffcc; width: 499px" %)327 -|= (% style="width: 160px;" %)**Message Type Code**|=(% style="width: 163px;" %)**Description**|=(% style="width: 173px;" %)**Payload**328 -| (% style="width:160px" %)0x01|(% style="width:163px" %)Normal Uplink|(% style="width:173px" %)[[Normal Uplink Payload>>||anchor="H2.3200BUplinkPayload"]]329 -| (% style="width:160px" %)0x02|(% style="width:163px" %)Reply configures info|(% style="width:173px" %)[[Configure Info Payload>>||anchor="H3.4GetFirmwareVersionInfo"]]330 -| (% style="width:160px" %)0x03|(% style="width:163px" %)Reply Calibration Info|(% style="width:173px" %)[[Calibration Payload>>||anchor="H2.7Calibration"]]333 +(% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 334 +|=**Message Type Code**|=**Description**|=**Payload** 335 +|0x01|Normal Uplink|[[Normal Uplink Payload>>path:#H2.3200BUplinkPayload]] 336 +|0x02|Reply configures info|[[Configure Info Payload>>path:#H3.4GetFirmwareVersionInfo]] 337 +|0x03|Reply Calibration Info|[[Calibration Payload>>path:#H2.7Calibration]] 331 331 339 + 340 + 332 332 === 2.3.7 Decode payload in The Things Network === 333 333 334 334 While using TTN network, you can add the payload format to decode the payload. ... ... @@ -348,7 +348,7 @@ 348 348 349 349 == 2.4 Uplink Interval == 350 350 351 -The LSPH01 by default uplink the sensor data every 20 minutes. User can change this interval by AT Command or LoRaWAN Downlink Command. See this link: [[Change Uplink Interval>> doc:Main.End.WebHome||anchor="H4.1ChangeUplinkInterval"]]360 +The LSPH01 by default uplink the sensor data every 20 minutes. User can change this interval by AT Command or LoRaWAN Downlink Command. See this link: [[Change Uplink Interval>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/#H4.1ChangeUplinkInterval]] 352 352 353 353 354 354 ... ... @@ -512,9 +512,11 @@ 512 512 (% style="color:#037691" %)**Calibration Payload** 513 513 514 514 (% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %) 515 -|=(% style="width: 62.5px;" %)((( 516 -**Size (bytes)** 517 -)))|=(% style="width: 89px;" %)**1**|=(% style="width: 89px;" %)**1**|=(% style="width: 89px;" %)**1**|=(% style="width: 89px;" %)**7**|=(% style="width: 89px;" %)**1** 524 +|((( 525 +**Size** 526 + 527 +**(bytes)** 528 +)))|**1**|**1**|**1**|**7**|**1** 518 518 |**Value**|((( 519 519 PH4 520 520 ... ... @@ -524,7 +524,7 @@ 524 524 525 525 Calibrate value 526 526 )))|Reserve|((( 527 -[[Message Type>> ||anchor="H2.3.6MessageType"]]538 +[[Message Type>>path:#H2.3.6MessageType]] 528 528 529 529 Always 0x03 530 530 ))) ... ... @@ -537,6 +537,8 @@ 537 537 * Reply to the confirmation package: 14 01 538 538 * Reply to non-confirmed packet: 14 00 539 539 551 + 552 + 540 540 == 2.8 Frequency Plans == 541 541 542 542 ((( ... ... @@ -546,61 +546,32 @@ 546 546 547 547 === 2.8.1 EU863-870 (EU868) === 548 548 549 -((( 550 550 (% style="color:blue" %)**Uplink:** 551 -))) 552 552 553 -((( 554 554 868.1 - SF7BW125 to SF12BW125 555 -))) 556 556 557 -((( 558 558 868.3 - SF7BW125 to SF12BW125 and SF7BW250 559 -))) 560 560 561 -((( 562 562 868.5 - SF7BW125 to SF12BW125 563 -))) 564 564 565 -((( 566 566 867.1 - SF7BW125 to SF12BW125 567 -))) 568 568 569 -((( 570 570 867.3 - SF7BW125 to SF12BW125 571 -))) 572 572 573 -((( 574 574 867.5 - SF7BW125 to SF12BW125 575 -))) 576 576 577 -((( 578 578 867.7 - SF7BW125 to SF12BW125 579 -))) 580 580 581 -((( 582 582 867.9 - SF7BW125 to SF12BW125 583 -))) 584 584 585 -((( 586 586 868.8 - FSK 587 -))) 588 588 589 -((( 590 - 591 -))) 592 592 593 -((( 594 594 (% style="color:blue" %)**Downlink:** 595 -))) 596 596 597 -((( 598 598 Uplink channels 1-9 (RX1) 599 -))) 600 600 601 -((( 602 602 869.525 - SF9BW125 (RX2 downlink only) 603 -))) 604 604 605 605 606 606 ... ... @@ -621,91 +621,51 @@ 621 621 * Check what sub-band the LoRaWAN server ask from the OTAA Join Accept message and switch to that sub-band 622 622 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 623 623 608 + 609 + 610 + 624 624 === 2.8.3 CN470-510 (CN470) === 625 625 626 -((( 627 627 Used in China, Default use CHE=1 628 -))) 629 629 630 -((( 631 631 (% style="color:blue" %)**Uplink:** 632 -))) 633 633 634 -((( 635 635 486.3 - SF7BW125 to SF12BW125 636 -))) 637 637 638 -((( 639 639 486.5 - SF7BW125 to SF12BW125 640 -))) 641 641 642 -((( 643 643 486.7 - SF7BW125 to SF12BW125 644 -))) 645 645 646 -((( 647 647 486.9 - SF7BW125 to SF12BW125 648 -))) 649 649 650 -((( 651 651 487.1 - SF7BW125 to SF12BW125 652 -))) 653 653 654 -((( 655 655 487.3 - SF7BW125 to SF12BW125 656 -))) 657 657 658 -((( 659 659 487.5 - SF7BW125 to SF12BW125 660 -))) 661 661 662 -((( 663 663 487.7 - SF7BW125 to SF12BW125 664 -))) 665 665 666 -((( 667 - 668 -))) 669 669 670 -((( 671 671 (% style="color:blue" %)**Downlink:** 672 -))) 673 673 674 -((( 675 675 506.7 - SF7BW125 to SF12BW125 676 -))) 677 677 678 -((( 679 679 506.9 - SF7BW125 to SF12BW125 680 -))) 681 681 682 -((( 683 683 507.1 - SF7BW125 to SF12BW125 684 -))) 685 685 686 -((( 687 687 507.3 - SF7BW125 to SF12BW125 688 -))) 689 689 690 -((( 691 691 507.5 - SF7BW125 to SF12BW125 692 -))) 693 693 694 -((( 695 695 507.7 - SF7BW125 to SF12BW125 696 -))) 697 697 698 -((( 699 699 507.9 - SF7BW125 to SF12BW125 700 -))) 701 701 702 -((( 703 703 508.1 - SF7BW125 to SF12BW125 704 -))) 705 705 706 -((( 707 707 505.3 - SF12BW125 (RX2 downlink only) 708 -))) 709 709 710 710 711 711 ... ... @@ -731,221 +731,110 @@ 731 731 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 732 732 733 733 734 - 735 - 736 736 === 2.8.5 AS920-923 & AS923-925 (AS923) === 737 737 738 -((( 739 739 (% style="color:blue" %)**Default Uplink channel:** 740 -))) 741 741 742 -((( 743 743 923.2 - SF7BW125 to SF10BW125 744 -))) 745 745 746 -((( 747 747 923.4 - SF7BW125 to SF10BW125 748 -))) 749 749 750 -((( 751 - 752 -))) 753 753 754 -((( 755 755 (% style="color:blue" %)**Additional Uplink Channel**: 756 -))) 757 757 758 -((( 759 759 (OTAA mode, channel added by JoinAccept message) 760 -))) 761 761 762 -((( 763 - 764 -))) 765 765 766 -((( 767 767 (% style="color:blue" %)**AS920~~AS923 for Japan, Malaysia, Singapore**: 768 -))) 769 769 770 -((( 771 771 922.2 - SF7BW125 to SF10BW125 772 -))) 773 773 774 -((( 775 775 922.4 - SF7BW125 to SF10BW125 776 -))) 777 777 778 -((( 779 779 922.6 - SF7BW125 to SF10BW125 780 -))) 781 781 782 -((( 783 783 922.8 - SF7BW125 to SF10BW125 784 -))) 785 785 786 -((( 787 787 923.0 - SF7BW125 to SF10BW125 788 -))) 789 789 790 -((( 791 791 922.0 - SF7BW125 to SF10BW125 792 -))) 793 793 794 -((( 795 - 796 -))) 797 797 798 -((( 799 799 (% style="color:blue" %)**AS923 ~~ AS925 for Brunei, Cambodia, Hong Kong, Indonesia, Laos, Taiwan, Thailand, Vietnam**: 800 -))) 801 801 802 -((( 803 803 923.6 - SF7BW125 to SF10BW125 804 -))) 805 805 806 -((( 807 807 923.8 - SF7BW125 to SF10BW125 808 -))) 809 809 810 -((( 811 811 924.0 - SF7BW125 to SF10BW125 812 -))) 813 813 814 -((( 815 815 924.2 - SF7BW125 to SF10BW125 816 -))) 817 817 818 -((( 819 819 924.4 - SF7BW125 to SF10BW125 820 -))) 821 821 822 -((( 823 823 924.6 - SF7BW125 to SF10BW125 824 -))) 825 825 826 -((( 827 - 828 -))) 829 829 830 -((( 831 831 (% style="color:blue" %)**Downlink:** 832 -))) 833 833 834 -((( 835 835 Uplink channels 1-8 (RX1) 836 -))) 837 837 838 -((( 839 839 923.2 - SF10BW125 (RX2) 840 -))) 841 841 842 842 843 843 844 844 === 2.8.6 KR920-923 (KR920) === 845 845 846 -((( 847 847 (% style="color:blue" %)**Default channel:** 848 -))) 849 849 850 -((( 851 851 922.1 - SF7BW125 to SF12BW125 852 -))) 853 853 854 -((( 855 855 922.3 - SF7BW125 to SF12BW125 856 -))) 857 857 858 -((( 859 859 922.5 - SF7BW125 to SF12BW125 860 -))) 861 861 862 -((( 863 - 864 -))) 865 865 866 -((( 867 867 (% style="color:blue" %)**Uplink: (OTAA mode, channel added by JoinAccept message)** 868 -))) 869 869 870 -((( 871 871 922.1 - SF7BW125 to SF12BW125 872 -))) 873 873 874 -((( 875 875 922.3 - SF7BW125 to SF12BW125 876 -))) 877 877 878 -((( 879 879 922.5 - SF7BW125 to SF12BW125 880 -))) 881 881 882 -((( 883 883 922.7 - SF7BW125 to SF12BW125 884 -))) 885 885 886 -((( 887 887 922.9 - SF7BW125 to SF12BW125 888 -))) 889 889 890 -((( 891 891 923.1 - SF7BW125 to SF12BW125 892 -))) 893 893 894 -((( 895 895 923.3 - SF7BW125 to SF12BW125 896 -))) 897 897 898 -((( 899 - 900 -))) 901 901 902 -((( 903 903 (% style="color:blue" %)**Downlink:** 904 -))) 905 905 906 -((( 907 907 Uplink channels 1-7(RX1) 908 -))) 909 909 910 -((( 911 911 921.9 - SF12BW125 (RX2 downlink only; SF12BW125 might be changed to SF9BW125) 912 -))) 913 913 914 914 915 915 916 916 === 2.8.7 IN865-867 (IN865) === 917 917 918 -((( 919 919 (% style="color:blue" %)**Uplink:** 920 -))) 921 921 922 -((( 923 923 865.0625 - SF7BW125 to SF12BW125 924 -))) 925 925 926 -((( 927 927 865.4025 - SF7BW125 to SF12BW125 928 -))) 929 929 930 -((( 931 931 865.9850 - SF7BW125 to SF12BW125 932 -))) 933 933 934 -((( 935 - 936 -))) 937 937 938 -((( 939 939 (% style="color:blue" %)**Downlink:** 940 -))) 941 941 942 -((( 943 943 Uplink channels 1-3 (RX1) 944 -))) 945 945 946 -((( 947 947 866.550 - SF10BW125 (RX2) 948 -))) 949 949 950 950 951 951 ... ... @@ -957,8 +957,6 @@ 957 957 * Blink once when device transmit a packet. 958 958 959 959 960 - 961 - 962 962 == 2.10 Firmware Change Log == 963 963 964 964 ... ... @@ -973,51 +973,26 @@ 973 973 974 974 = 3. Configure LSPH01 via AT Command or LoRaWAN Downlink = 975 975 976 -((( 977 977 Use can configure LSPH01 via AT Command or LoRaWAN Downlink. 978 -))) 979 979 980 -* ((( 981 -AT Command Connection: See [[FAQ>>||anchor="H6.FAQ"]]. 982 -))) 983 -* ((( 984 -LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 985 -))) 809 +* AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 810 +* LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 986 986 987 -((( 988 988 There are two kinds of commands to configure LSPH01, they are: 989 -))) 990 990 991 -* ((( 992 -(% style="color:#4f81bd" %)** General Commands**. 993 -))) 814 +* (% style="color:#4f81bd" %)** General Commands**. 994 994 995 -((( 996 996 These commands are to configure: 997 -))) 998 998 999 -* ((( 1000 -General system settings like: uplink interval. 1001 -))) 1002 -* ((( 1003 -LoRaWAN protocol & radio related command. 1004 -))) 818 +* General system settings like: uplink interval. 819 +* LoRaWAN protocol & radio related command. 1005 1005 1006 -((( 1007 1007 They are same for all Dragino Device which support DLWS-005 LoRaWAN Stack. These commands can be found on the wiki:[[End Device AT Commands and Downlink Command>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/]] 1008 -))) 1009 1009 1010 -((( 1011 - 1012 -))) 1013 1013 1014 -* ((( 1015 -(% style="color:#4f81bd" %)** Commands special design for LSPH01** 1016 -))) 824 +* (% style="color:#4f81bd" %)** Commands special design for LSPH01** 1017 1017 1018 -((( 1019 1019 These commands only valid for LSPH01, as below: 1020 -))) 1021 1021 1022 1022 1023 1023 ... ... @@ -1031,27 +1031,16 @@ 1031 1031 1032 1032 1033 1033 1034 -((( 1035 1035 (% style="color:#037691" %)**Downlink Command: 0x01** 1036 -))) 1037 1037 1038 -((( 1039 1039 Format: Command Code (0x01) followed by 3 bytes time value. 1040 -))) 1041 1041 1042 -((( 1043 1043 If the downlink payload=0100003C, it means set the END Node’s Transmit Interval to 0x00003C=60(S), while type code is 01. 1044 -))) 1045 1045 1046 -* ((( 1047 -Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 1048 -))) 1049 -* ((( 1050 -Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 846 +* Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 847 +* Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 1051 1051 1052 1052 1053 - 1054 -))) 1055 1055 1056 1056 == 3.2 Set Interrupt Mode == 1057 1057 ... ... @@ -1062,34 +1062,18 @@ 1062 1062 [[image:image-20220607171716-9.png]] 1063 1063 1064 1064 1065 -((( 1066 1066 (% style="color:#037691" %)**Downlink Command: 0x06** 1067 -))) 1068 1068 1069 -((( 1070 1070 Format: Command Code (0x06) followed by 3 bytes. 1071 -))) 1072 1072 1073 -((( 1074 1074 This means that the interrupt mode of the end node is set to 0x000003=3 (rising edge trigger), and the type code is 06. 1075 -))) 1076 1076 1077 -* ((( 1078 -Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 1079 -))) 1080 -* ((( 1081 -Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1082 -))) 866 +* Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 867 +* Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1083 1083 1084 -((( 1085 - 1086 -))) 1087 - 1088 - 1089 - 1090 1090 == 3.3 Calibrate Sensor == 1091 1091 1092 -Detail See [[Calibration Guide>> ||anchor="H2.7Calibration"]] for the user of 0x13 and 0x14 downlink commands871 +Detail See [[Calibration Guide>>path:#H2.7Calibration]] for the user of 0x13 and 0x14 downlink commands 1093 1093 1094 1094 1095 1095 ... ... @@ -1121,7 +1121,7 @@ 1121 1121 1122 1122 Version 1123 1123 )))|Sensor Type|Reserve|((( 1124 -[[Message Type>> ||anchor="H2.3.6MessageType"]]903 +[[Message Type>>path:#H2.3.6MessageType]] 1125 1125 Always 0x02 1126 1126 ))) 1127 1127 ... ... @@ -1261,13 +1261,9 @@ 1261 1261 1262 1262 === 4.3.2 Replace the battery === 1263 1263 1264 -((( 1265 1265 You can change the battery in the LSPH01.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board. 1266 -))) 1267 1267 1268 -((( 1269 1269 The default battery pack of LSPH01 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes) 1270 -))) 1271 1271 1272 1272 1273 1273 ... ... @@ -1288,24 +1288,24 @@ 1288 1288 (% style="background-color:yellow" %)** USB TTL RXD <~-~-~-~-> UART_TXD** 1289 1289 1290 1290 1291 -((( 1292 1292 In the PC, you need to set the serial baud rate to (% style="color:green" %)**9600**(%%) to access the serial console for LSPH01. LSPH01 will output system info once power on as below: 1293 -))) 1294 1294 1295 1295 1296 1296 [[image:1654593712276-618.png]] 1297 1297 1298 -Valid AT Command please check [[Configure Device>> ||anchor="H3.ConfigureLSPH01viaATCommandorLoRaWANDownlink"]].1071 +Valid AT Command please check [[Configure Device>>path:#H3.ConfigureLSPH01viaATCommandorLoRaWANDownlink]]. 1299 1299 1300 1300 1074 + 1301 1301 = 6. FAQ = 1302 1302 1303 1303 == 6.1 How to change the LoRa Frequency Bands/Region == 1304 1304 1305 -You can follow the instructions for [[how to upgrade image>> ||anchor="H2.10200BFirmwareChangeLog"]].1079 +You can follow the instructions for [[how to upgrade image>>path:#H2.10200BFirmwareChangeLog]]. 1306 1306 When downloading the images, choose the required image file for download. 1307 1307 1308 1308 1083 + 1309 1309 = 7. Trouble Shooting = 1310 1310 1311 1311 == 7.1 AT Commands input doesn’t work == ... ... @@ -1330,7 +1330,6 @@ 1330 1330 * (% style="color:red" %)**IN865**(%%): LoRaWAN IN865 band 1331 1331 * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band 1332 1332 1333 - 1334 1334 = 9. Packing Info = 1335 1335 1336 1336 ... ... @@ -1345,7 +1345,6 @@ 1345 1345 * Package Size / pcs : cm 1346 1346 * Weight / pcs : g 1347 1347 1348 - 1349 1349 = 10. Support = 1350 1350 1351 1351 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.