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1316	1316	In the case if user can see the console output but can’t type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn’t send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string.
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1319	1319	= 8. Order Info =
1320	1320
1321	1321	Part Number: (% style="color:blue" %)**LSPH01-XX**
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1332	1332	* (% style="color:red" %)**IN865**(%%):  LoRaWAN IN865 band
1333	1333	* (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band
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1335	1335	= 9. ​Packing Info =
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1346	1346	* Package Size / pcs : cm
1347	1347	* Weight / pcs : g
1348	1348
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1349	1349	= 10. ​Support =
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1351	1351	* Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.