Changes for page LSN50v2-D20-D22-D23 LoRaWAN Temperature Sensor User Manual
Last modified by Xiaoling on 2025/04/24 17:18
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... ... @@ -63,25 +63,29 @@ 63 63 64 64 65 65 66 - 67 - 68 - 69 - 70 - 71 - 72 72 = 1. Introduction = 73 73 74 74 == 1.1 What is LoRaWAN Soil pH Sensor == 75 75 70 +((( 76 76 The Dragino LSPH01 is a (% style="color:#4f81bd" %)**LoRaWAN Soil pH Sensor**(%%) for IoT of Agriculture. It is designed to measure the soil PH and soil temperature, so to send to the platform to analyze the soil acid or alkali level. The probe is IP68 waterproof. 72 +))) 77 77 74 +((( 78 78 LSPH01 probe is made by Solid AgCl reference electrode and Pure metal pH sensitive electrode. It can detect soil's** (% style="color:#4f81bd" %)pH (%%)**with high accuracy and stable value. The LSPH01 probe can be buried into soil for long time use. 76 +))) 79 79 78 +((( 80 80 The LoRa wireless technology used in LSPH01 allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption. 80 +))) 81 81 82 +((( 82 82 LSPH01 is powered by (% style="color:#4f81bd" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years. 84 +))) 83 83 86 +((( 84 84 Each LSPH01 is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on. 88 +))) 85 85 86 86 87 87 [[image:1654592435432-887.png]] ... ... @@ -127,6 +127,8 @@ 127 127 * IP68 Protection 128 128 * Length: 3.5 meters 129 129 134 + 135 + 130 130 == 1.4 Applications == 131 131 132 132 * Smart Agriculture ... ... @@ -209,7 +209,9 @@ 209 209 [[image:image-20220607170442-2.png]] 210 210 211 211 218 +((( 212 212 (% style="color:blue" %)**Step 3**(%%)**:** The LSPH01 will auto join to the TTN network. After join success, it will start to upload messages to TTN and you can see the messages in the panel. 220 +))) 213 213 214 214 [[image:1654592697690-910.png]] 215 215 ... ... @@ -217,11 +217,17 @@ 217 217 218 218 == 2.3 Uplink Payload == 219 219 228 +((( 220 220 LSPH01 will uplink payload via LoRaWAN with below payload format: 230 +))) 221 221 232 +((( 222 222 Uplink payload includes in total 11 bytes. 234 +))) 223 223 236 +((( 224 224 Normal uplink payload: 238 +))) 225 225 226 226 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 227 227 |((( ... ... @@ -305,18 +305,21 @@ 305 305 306 306 === 2.3.6 Message Type === 307 307 322 +((( 308 308 For a normal uplink payload, the message type is always 0x01. 324 +))) 309 309 326 +((( 310 310 Valid Message Type: 328 +))) 311 311 312 312 313 313 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 314 -|**Message Type Code**|**Description**|**Payload** 332 +|=**Message Type Code**|=**Description**|=**Payload** 315 315 |0x01|Normal Uplink|[[Normal Uplink Payload>>path:#H2.3200BUplinkPayload]] 316 316 |0x02|Reply configures info|[[Configure Info Payload>>path:#H3.4GetFirmwareVersionInfo]] 317 317 |0x03|Reply Calibration Info|[[Calibration Payload>>path:#H2.7Calibration]] 318 318 319 - 320 320 === 2.3.7 Decode payload in The Things Network === 321 321 322 322 While using TTN network, you can add the payload format to decode the payload. ... ... @@ -342,12 +342,21 @@ 342 342 343 343 == 2.5 Show Data in DataCake IoT Server == 344 344 362 +((( 345 345 [[DATACAKE>>url:https://datacake.co/]] provides a human friendly interface to show the sensor data, once we have data in TTN, we can use [[DATACAKE>>url:https://datacake.co/]] to connect to TTN and see the data in DATACAKE. Below are the steps: 364 +))) 346 346 366 +((( 367 + 368 +))) 347 347 370 +((( 348 348 (% style="color:blue" %)**Step 1**(%%)**: Be sure that your device is programmed and properly connected to the network at this time.** 372 +))) 349 349 374 +((( 350 350 (% style="color:blue" %)**Step 2**(%%)**: To configure the Application to forward data to DATACAKE you will need to add integration. To add the DATACAKE integration, perform the following steps:** 376 +))) 351 351 352 352 353 353 [[image:1654592790040-760.png]] ... ... @@ -370,9 +370,13 @@ 370 370 [[image:1654592856403-259.png]] 371 371 372 372 399 +((( 373 373 (% style="color:blue" %)**Step 5**(%%)**: add payload decode** 401 +))) 374 374 403 +((( 375 375 Download Datacake decoder from: [[https:~~/~~/www.dragino.com/downloads/index.pHp?dir=LoRa_End_Node/LSPH01/Decoder/>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSNPK01/Decoder/]] 405 +))) 376 376 377 377 378 378 [[image:1654592878525-845.png]] ... ... @@ -395,8 +395,10 @@ 395 395 === 2.6.1 Before measurement === 396 396 397 397 ((( 428 +((( 398 398 If the LSPH01 has more than 7 days not use or just clean the pH probe. User should put the probe inside pure water for more than 24 hours for activation. If no put in water, user need to put inside soil for more than 24 hours to ensure the measurement accuracy. 399 399 ))) 431 +))) 400 400 401 401 402 402 ... ... @@ -403,24 +403,45 @@ 403 403 === 2.6.2 Measurement === 404 404 405 405 438 +((( 406 406 (% style="color:#4f81bd" %)**Measurement the soil surface:** 440 +))) 407 407 442 +((( 408 408 [[image:1654592946732-634.png]] 444 +))) 409 409 446 +((( 410 410 Choose the proper measuring position. Split the surface soil according to the measured deep. 448 +))) 411 411 450 +((( 412 412 Put pure water, or rainwater to make the soil of measurement point to moist mud. Remove rocks or hard things. 452 +))) 413 413 454 +((( 414 414 Slowly insert the probe to the measure point. Don’t use large force which will break the probe. Make sure not shake when inserting. 456 +))) 415 415 458 +((( 416 416 Put soil over the probe after insert. And start to measure. 460 +))) 417 417 462 +((( 463 + 464 +))) 418 418 466 +((( 419 419 (% style="color:#4f81bd" %)**Measurement inside soil:** 468 +))) 420 420 470 +((( 421 421 Dig a hole with diameter > 20CM. 472 +))) 422 422 474 +((( 423 423 Insert the probe inside, method like measure the surface. 476 +))) 424 424 425 425 426 426 ... ... @@ -450,9 +450,13 @@ 450 450 451 451 == 2.7 Calibration == 452 452 506 +((( 453 453 User can do calibration for the probe. It is limited to use below pH buffer solution to calibrate: 4.00, 6.86, 9.18. When calibration, user need to clean the electrode and put the probe in the pH buffer solution to wait the value stable ( a new clean electrode might need max 24 hours to be stable). 508 +))) 454 454 510 +((( 455 455 After stable, user can use below command to calibrate. 512 +))) 456 456 457 457 [[image:image-20220607171149-4.png]] 458 458 ... ... @@ -459,7 +459,7 @@ 459 459 460 460 (% style="color:#037691" %)**Calibration Payload** 461 461 462 -(% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 519 +(% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %) 463 463 |((( 464 464 **Size** 465 465 ... ... @@ -488,6 +488,8 @@ 488 488 * Reply to non-confirmed packet: 14 00 489 489 490 490 548 + 549 + 491 491 == 2.8 Frequency Plans == 492 492 493 493 ((( ... ... @@ -497,32 +497,61 @@ 497 497 498 498 === 2.8.1 EU863-870 (EU868) === 499 499 559 +((( 500 500 (% style="color:blue" %)**Uplink:** 561 +))) 501 501 563 +((( 502 502 868.1 - SF7BW125 to SF12BW125 565 +))) 503 503 567 +((( 504 504 868.3 - SF7BW125 to SF12BW125 and SF7BW250 569 +))) 505 505 571 +((( 506 506 868.5 - SF7BW125 to SF12BW125 573 +))) 507 507 575 +((( 508 508 867.1 - SF7BW125 to SF12BW125 577 +))) 509 509 579 +((( 510 510 867.3 - SF7BW125 to SF12BW125 581 +))) 511 511 583 +((( 512 512 867.5 - SF7BW125 to SF12BW125 585 +))) 513 513 587 +((( 514 514 867.7 - SF7BW125 to SF12BW125 589 +))) 515 515 591 +((( 516 516 867.9 - SF7BW125 to SF12BW125 593 +))) 517 517 595 +((( 518 518 868.8 - FSK 597 +))) 519 519 599 +((( 600 + 601 +))) 520 520 603 +((( 521 521 (% style="color:blue" %)**Downlink:** 605 +))) 522 522 607 +((( 523 523 Uplink channels 1-9 (RX1) 609 +))) 524 524 611 +((( 525 525 869.525 - SF9BW125 (RX2 downlink only) 613 +))) 526 526 527 527 528 528 ... ... @@ -545,48 +545,92 @@ 545 545 546 546 547 547 636 + 548 548 === 2.8.3 CN470-510 (CN470) === 549 549 639 +((( 550 550 Used in China, Default use CHE=1 641 +))) 551 551 643 +((( 552 552 (% style="color:blue" %)**Uplink:** 645 +))) 553 553 647 +((( 554 554 486.3 - SF7BW125 to SF12BW125 649 +))) 555 555 651 +((( 556 556 486.5 - SF7BW125 to SF12BW125 653 +))) 557 557 655 +((( 558 558 486.7 - SF7BW125 to SF12BW125 657 +))) 559 559 659 +((( 560 560 486.9 - SF7BW125 to SF12BW125 661 +))) 561 561 663 +((( 562 562 487.1 - SF7BW125 to SF12BW125 665 +))) 563 563 667 +((( 564 564 487.3 - SF7BW125 to SF12BW125 669 +))) 565 565 671 +((( 566 566 487.5 - SF7BW125 to SF12BW125 673 +))) 567 567 675 +((( 568 568 487.7 - SF7BW125 to SF12BW125 677 +))) 569 569 679 +((( 680 + 681 +))) 570 570 683 +((( 571 571 (% style="color:blue" %)**Downlink:** 685 +))) 572 572 687 +((( 573 573 506.7 - SF7BW125 to SF12BW125 689 +))) 574 574 691 +((( 575 575 506.9 - SF7BW125 to SF12BW125 693 +))) 576 576 695 +((( 577 577 507.1 - SF7BW125 to SF12BW125 697 +))) 578 578 699 +((( 579 579 507.3 - SF7BW125 to SF12BW125 701 +))) 580 580 703 +((( 581 581 507.5 - SF7BW125 to SF12BW125 705 +))) 582 582 707 +((( 583 583 507.7 - SF7BW125 to SF12BW125 709 +))) 584 584 711 +((( 585 585 507.9 - SF7BW125 to SF12BW125 713 +))) 586 586 715 +((( 587 587 508.1 - SF7BW125 to SF12BW125 717 +))) 588 588 719 +((( 589 589 505.3 - SF12BW125 (RX2 downlink only) 721 +))) 590 590 591 591 592 592 ... ... @@ -611,112 +611,219 @@ 611 611 * Check what sub-band the LoRaWAN server ask from the OTAA Join Accept message and switch to that sub-band 612 612 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 613 613 614 - 615 - 616 616 === 2.8.5 AS920-923 & AS923-925 (AS923) === 617 617 748 +((( 618 618 (% style="color:blue" %)**Default Uplink channel:** 750 +))) 619 619 752 +((( 620 620 923.2 - SF7BW125 to SF10BW125 754 +))) 621 621 756 +((( 622 622 923.4 - SF7BW125 to SF10BW125 758 +))) 623 623 760 +((( 761 + 762 +))) 624 624 764 +((( 625 625 (% style="color:blue" %)**Additional Uplink Channel**: 766 +))) 626 626 768 +((( 627 627 (OTAA mode, channel added by JoinAccept message) 770 +))) 628 628 772 +((( 773 + 774 +))) 629 629 776 +((( 630 630 (% style="color:blue" %)**AS920~~AS923 for Japan, Malaysia, Singapore**: 778 +))) 631 631 780 +((( 632 632 922.2 - SF7BW125 to SF10BW125 782 +))) 633 633 784 +((( 634 634 922.4 - SF7BW125 to SF10BW125 786 +))) 635 635 788 +((( 636 636 922.6 - SF7BW125 to SF10BW125 790 +))) 637 637 792 +((( 638 638 922.8 - SF7BW125 to SF10BW125 794 +))) 639 639 796 +((( 640 640 923.0 - SF7BW125 to SF10BW125 798 +))) 641 641 800 +((( 642 642 922.0 - SF7BW125 to SF10BW125 802 +))) 643 643 804 +((( 805 + 806 +))) 644 644 808 +((( 645 645 (% style="color:blue" %)**AS923 ~~ AS925 for Brunei, Cambodia, Hong Kong, Indonesia, Laos, Taiwan, Thailand, Vietnam**: 810 +))) 646 646 812 +((( 647 647 923.6 - SF7BW125 to SF10BW125 814 +))) 648 648 816 +((( 649 649 923.8 - SF7BW125 to SF10BW125 818 +))) 650 650 820 +((( 651 651 924.0 - SF7BW125 to SF10BW125 822 +))) 652 652 824 +((( 653 653 924.2 - SF7BW125 to SF10BW125 826 +))) 654 654 828 +((( 655 655 924.4 - SF7BW125 to SF10BW125 830 +))) 656 656 832 +((( 657 657 924.6 - SF7BW125 to SF10BW125 834 +))) 658 658 836 +((( 837 + 838 +))) 659 659 840 +((( 660 660 (% style="color:blue" %)**Downlink:** 842 +))) 661 661 844 +((( 662 662 Uplink channels 1-8 (RX1) 846 +))) 663 663 848 +((( 664 664 923.2 - SF10BW125 (RX2) 850 +))) 665 665 666 666 667 667 668 668 === 2.8.6 KR920-923 (KR920) === 669 669 856 +((( 670 670 (% style="color:blue" %)**Default channel:** 858 +))) 671 671 860 +((( 672 672 922.1 - SF7BW125 to SF12BW125 862 +))) 673 673 864 +((( 674 674 922.3 - SF7BW125 to SF12BW125 866 +))) 675 675 868 +((( 676 676 922.5 - SF7BW125 to SF12BW125 870 +))) 677 677 872 +((( 873 + 874 +))) 678 678 876 +((( 679 679 (% style="color:blue" %)**Uplink: (OTAA mode, channel added by JoinAccept message)** 878 +))) 680 680 880 +((( 681 681 922.1 - SF7BW125 to SF12BW125 882 +))) 682 682 884 +((( 683 683 922.3 - SF7BW125 to SF12BW125 886 +))) 684 684 888 +((( 685 685 922.5 - SF7BW125 to SF12BW125 890 +))) 686 686 892 +((( 687 687 922.7 - SF7BW125 to SF12BW125 894 +))) 688 688 896 +((( 689 689 922.9 - SF7BW125 to SF12BW125 898 +))) 690 690 900 +((( 691 691 923.1 - SF7BW125 to SF12BW125 902 +))) 692 692 904 +((( 693 693 923.3 - SF7BW125 to SF12BW125 906 +))) 694 694 908 +((( 909 + 910 +))) 695 695 912 +((( 696 696 (% style="color:blue" %)**Downlink:** 914 +))) 697 697 916 +((( 698 698 Uplink channels 1-7(RX1) 918 +))) 699 699 920 +((( 700 700 921.9 - SF12BW125 (RX2 downlink only; SF12BW125 might be changed to SF9BW125) 922 +))) 701 701 702 702 703 703 704 704 === 2.8.7 IN865-867 (IN865) === 705 705 928 +((( 706 706 (% style="color:blue" %)**Uplink:** 930 +))) 707 707 932 +((( 708 708 865.0625 - SF7BW125 to SF12BW125 934 +))) 709 709 936 +((( 710 710 865.4025 - SF7BW125 to SF12BW125 938 +))) 711 711 940 +((( 712 712 865.9850 - SF7BW125 to SF12BW125 942 +))) 713 713 944 +((( 945 + 946 +))) 714 714 948 +((( 715 715 (% style="color:blue" %)**Downlink:** 950 +))) 716 716 952 +((( 717 717 Uplink channels 1-3 (RX1) 954 +))) 718 718 956 +((( 719 719 866.550 - SF10BW125 (RX2) 958 +))) 720 720 721 721 722 722 ... ... @@ -729,6 +729,7 @@ 729 729 730 730 731 731 971 + 732 732 == 2.10 Firmware Change Log == 733 733 734 734 ... ... @@ -743,26 +743,51 @@ 743 743 744 744 = 3. Configure LSPH01 via AT Command or LoRaWAN Downlink = 745 745 986 +((( 746 746 Use can configure LSPH01 via AT Command or LoRaWAN Downlink. 988 +))) 747 747 748 -* AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 749 -* LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 990 +* ((( 991 +AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 992 +))) 993 +* ((( 994 +LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 995 +))) 750 750 997 +((( 751 751 There are two kinds of commands to configure LSPH01, they are: 999 +))) 752 752 753 -* (% style="color:#4f81bd" %)** General Commands**. 1001 +* ((( 1002 +(% style="color:#4f81bd" %)** General Commands**. 1003 +))) 754 754 1005 +((( 755 755 These commands are to configure: 1007 +))) 756 756 757 -* General system settings like: uplink interval. 758 -* LoRaWAN protocol & radio related command. 1009 +* ((( 1010 +General system settings like: uplink interval. 1011 +))) 1012 +* ((( 1013 +LoRaWAN protocol & radio related command. 1014 +))) 759 759 1016 +((( 760 760 They are same for all Dragino Device which support DLWS-005 LoRaWAN Stack. These commands can be found on the wiki:[[End Device AT Commands and Downlink Command>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/]] 1018 +))) 761 761 1020 +((( 1021 + 1022 +))) 762 762 763 -* (% style="color:#4f81bd" %)** Commands special design for LSPH01** 1024 +* ((( 1025 +(% style="color:#4f81bd" %)** Commands special design for LSPH01** 1026 +))) 764 764 1028 +((( 765 765 These commands only valid for LSPH01, as below: 1030 +))) 766 766 767 767 768 768 ... ... @@ -776,16 +776,28 @@ 776 776 777 777 778 778 1044 +((( 779 779 (% style="color:#037691" %)**Downlink Command: 0x01** 1046 +))) 780 780 1048 +((( 781 781 Format: Command Code (0x01) followed by 3 bytes time value. 1050 +))) 782 782 1052 +((( 783 783 If the downlink payload=0100003C, it means set the END Node’s Transmit Interval to 0x00003C=60(S), while type code is 01. 1054 +))) 784 784 785 -* Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 786 -* Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 1056 +* ((( 1057 +Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 1058 +))) 1059 +* ((( 1060 +Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 787 787 788 788 1063 + 1064 +))) 1065 + 789 789 == 3.2 Set Interrupt Mode == 790 790 791 791 Feature, Set Interrupt mode for GPIO_EXIT. ... ... @@ -795,17 +795,31 @@ 795 795 [[image:image-20220607171716-9.png]] 796 796 797 797 1075 +((( 798 798 (% style="color:#037691" %)**Downlink Command: 0x06** 1077 +))) 799 799 1079 +((( 800 800 Format: Command Code (0x06) followed by 3 bytes. 1081 +))) 801 801 1083 +((( 802 802 This means that the interrupt mode of the end node is set to 0x000003=3 (rising edge trigger), and the type code is 06. 1085 +))) 803 803 804 -* Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 805 -* Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1087 +* ((( 1088 +Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 1089 +))) 1090 +* ((( 1091 +Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1092 +))) 806 806 1094 +((( 1095 + 1096 +))) 807 807 808 808 1099 + 809 809 == 3.3 Calibrate Sensor == 810 810 811 811 Detail See [[Calibration Guide>>path:#H2.7Calibration]] for the user of 0x13 and 0x14 downlink commands ... ... @@ -980,9 +980,13 @@ 980 980 981 981 === 4.3.2 Replace the battery === 982 982 1274 +((( 983 983 You can change the battery in the LSPH01.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board. 1276 +))) 984 984 1278 +((( 985 985 The default battery pack of LSPH01 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes) 1280 +))) 986 986 987 987 988 988 ... ... @@ -1003,7 +1003,9 @@ 1003 1003 (% style="background-color:yellow" %)** USB TTL RXD <~-~-~-~-> UART_TXD** 1004 1004 1005 1005 1301 +((( 1006 1006 In the PC, you need to set the serial baud rate to (% style="color:green" %)**9600**(%%) to access the serial console for LSPH01. LSPH01 will output system info once power on as below: 1303 +))) 1007 1007 1008 1008 1009 1009 [[image:1654593712276-618.png]] ... ... @@ -1011,7 +1011,6 @@ 1011 1011 Valid AT Command please check [[Configure Device>>path:#H3.ConfigureLSPH01viaATCommandorLoRaWANDownlink]]. 1012 1012 1013 1013 1014 - 1015 1015 = 6. FAQ = 1016 1016 1017 1017 == 6.1 How to change the LoRa Frequency Bands/Region == ... ... @@ -1020,7 +1020,6 @@ 1020 1020 When downloading the images, choose the required image file for download. 1021 1021 1022 1022 1023 - 1024 1024 = 7. Trouble Shooting = 1025 1025 1026 1026 == 7.1 AT Commands input doesn’t work == ... ... @@ -1028,7 +1028,6 @@ 1028 1028 In the case if user can see the console output but can’t type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn’t send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string. 1029 1029 1030 1030 1031 - 1032 1032 = 8. Order Info = 1033 1033 1034 1034 Part Number: (% style="color:blue" %)**LSPH01-XX** ... ... @@ -1046,7 +1046,6 @@ 1046 1046 * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band 1047 1047 1048 1048 1049 - 1050 1050 = 9. Packing Info = 1051 1051 1052 1052 ... ... @@ -1062,7 +1062,6 @@ 1062 1062 * Weight / pcs : g 1063 1063 1064 1064 1065 - 1066 1066 = 10. Support = 1067 1067 1068 1068 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.