<
From version < 73.10 >
edited by Xiaoling
on 2022/06/07 17:33
To version < 79.7 >
edited by Xiaoling
on 2022/06/07 18:03
>
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -62,25 +62,29 @@
62 62  * [[10. ​Support>>path:#H10.A0200BSupport]]
63 63  
64 64  
65 -
66 -
67 -
68 -
69 -
70 -
71 71  = 1. Introduction =
72 72  
73 73  == 1.1 ​What is LoRaWAN Soil pH Sensor ==
74 74  
69 +(((
75 75  The Dragino LSPH01 is a (% style="color:#4f81bd" %)**LoRaWAN Soil pH Sensor**(%%) for IoT of Agriculture. It is designed to measure the soil PH and soil temperature, so to send to the platform to analyze the soil acid or alkali level. The probe is IP68 waterproof.
71 +)))
76 76  
73 +(((
77 77  LSPH01 probe is made by Solid AgCl reference electrode and Pure metal pH sensitive electrode. It can detect soil's** (% style="color:#4f81bd" %)pH (%%)**with high accuracy and stable value. The LSPH01 probe can be buried into soil for long time use.
75 +)))
78 78  
77 +(((
79 79  The LoRa wireless technology used in LSPH01 allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption.
79 +)))
80 80  
81 +(((
81 81  LSPH01 is powered by (% style="color:#4f81bd" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years.
83 +)))
82 82  
85 +(((
83 83  Each LSPH01 is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on.
87 +)))
84 84  
85 85  
86 86  [[image:1654592435432-887.png]]
... ... @@ -105,6 +105,7 @@
105 105  
106 106  
107 107  
112 +
108 108  == 1.3 Probe Specification ==
109 109  
110 110  
... ... @@ -127,6 +127,7 @@
127 127  
128 128  
129 129  
135 +
130 130  == 1.4 ​Applications ==
131 131  
132 132  * Smart Agriculture
... ... @@ -133,6 +133,7 @@
133 133  
134 134  
135 135  
142 +
136 136  == 1.5 Pin mapping and power on ==
137 137  
138 138  [[image:1654592472094-134.png]]
... ... @@ -211,7 +211,9 @@
211 211  [[image:image-20220607170442-2.png]]
212 212  
213 213  
221 +(((
214 214  (% style="color:blue" %)**Step 3**(%%)**:** The LSPH01 will auto join to the TTN network. After join success, it will start to upload messages to TTN and you can see the messages in the panel.
223 +)))
215 215  
216 216  [[image:1654592697690-910.png]]
217 217  
... ... @@ -219,11 +219,17 @@
219 219  
220 220  == 2.3 ​Uplink Payload ==
221 221  
231 +(((
222 222  LSPH01 will uplink payload via LoRaWAN with below payload format: 
233 +)))
223 223  
235 +(((
224 224  Uplink payload includes in total 11 bytes.
237 +)))
225 225  
239 +(((
226 226  Normal uplink payload:
241 +)))
227 227  
228 228  (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %)
229 229  |(((
... ... @@ -307,13 +307,17 @@
307 307  
308 308  === 2.3.6 Message Type ===
309 309  
325 +(((
310 310  For a normal uplink payload, the message type is always 0x01.
327 +)))
311 311  
329 +(((
312 312  Valid Message Type:
331 +)))
313 313  
314 314  
315 315  (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %)
316 -|**Message Type Code**|**Description**|**Payload**
335 +|=**Message Type Code**|=**Description**|=**Payload**
317 317  |0x01|Normal Uplink|[[Normal Uplink Payload>>path:#H2.3200BUplinkPayload]]
318 318  |0x02|Reply configures info|[[Configure Info Payload>>path:#H3.4GetFirmwareVersionInfo]]
319 319  |0x03|Reply Calibration Info|[[Calibration Payload>>path:#H2.7Calibration]]
... ... @@ -346,12 +346,21 @@
346 346  
347 347  == 2.5 ​Show Data in DataCake IoT Server ==
348 348  
368 +(((
349 349  [[DATACAKE>>url:https://datacake.co/]] provides a human friendly interface to show the sensor data, once we have data in TTN, we can use [[DATACAKE>>url:https://datacake.co/]] to connect to TTN and see the data in DATACAKE. Below are the steps:
370 +)))
350 350  
372 +(((
373 +
374 +)))
351 351  
376 +(((
352 352  (% style="color:blue" %)**Step 1**(%%)**: Be sure that your device is programmed and properly connected to the network at this time.**
378 +)))
353 353  
380 +(((
354 354  (% style="color:blue" %)**Step 2**(%%)**: To configure the Application to forward data to DATACAKE you will need to add integration. To add the DATACAKE integration, perform the following steps:**
382 +)))
355 355  
356 356  
357 357  [[image:1654592790040-760.png]]
... ... @@ -374,9 +374,13 @@
374 374  [[image:1654592856403-259.png]]
375 375  
376 376  
405 +(((
377 377  (% style="color:blue" %)**Step 5**(%%)**: add payload decode**
407 +)))
378 378  
409 +(((
379 379  Download Datacake decoder from: [[https:~~/~~/www.dragino.com/downloads/index.pHp?dir=LoRa_End_Node/LSPH01/Decoder/>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSNPK01/Decoder/]]
411 +)))
380 380  
381 381  
382 382  [[image:1654592878525-845.png]]
... ... @@ -399,8 +399,10 @@
399 399  === 2.6.1 Before measurement ===
400 400  
401 401  (((
434 +(((
402 402  If the LSPH01 has more than 7 days not use or just clean the pH probe. User should put the probe inside pure water for more than 24 hours for activation. If no put in water, user need to put inside soil for more than 24 hours to ensure the measurement accuracy. 
403 403  )))
437 +)))
404 404  
405 405  
406 406  
... ... @@ -407,24 +407,45 @@
407 407  === 2.6.2 Measurement ===
408 408  
409 409  
444 +(((
410 410  (% style="color:#4f81bd" %)**Measurement the soil surface:**
446 +)))
411 411  
448 +(((
412 412  [[image:1654592946732-634.png]]
450 +)))
413 413  
452 +(((
414 414  Choose the proper measuring position. Split the surface soil according to the measured deep.
454 +)))
415 415  
456 +(((
416 416  Put pure water, or rainwater to make the soil of measurement point to moist mud. Remove rocks or hard things.
458 +)))
417 417  
460 +(((
418 418  Slowly insert the probe to the measure point. Don’t use large force which will break the probe. Make sure not shake when inserting.
462 +)))
419 419  
464 +(((
420 420  Put soil over the probe after insert. And start to measure.
466 +)))
421 421  
468 +(((
469 +
470 +)))
422 422  
472 +(((
423 423  (% style="color:#4f81bd" %)**Measurement inside soil:**
474 +)))
424 424  
476 +(((
425 425  Dig a hole with diameter > 20CM.
478 +)))
426 426  
480 +(((
427 427  Insert the probe inside, method like measure the surface.
482 +)))
428 428  
429 429  
430 430  
... ... @@ -454,9 +454,13 @@
454 454  
455 455  == 2.7 Calibration ==
456 456  
512 +(((
457 457  User can do calibration for the probe. It is limited to use below pH buffer solution to calibrate: 4.00, 6.86, 9.18. When calibration, user need to clean the electrode and put the probe in the pH buffer solution to wait the value stable ( a new clean electrode might need max 24 hours to be stable).
514 +)))
458 458  
516 +(((
459 459  After stable, user can use below command to calibrate.
518 +)))
460 460  
461 461  [[image:image-20220607171149-4.png]]
462 462  
... ... @@ -463,7 +463,7 @@
463 463  
464 464  (% style="color:#037691" %)**Calibration Payload**
465 465  
466 -(% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %)
525 +(% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %)
467 467  |(((
468 468  **Size**
469 469  
... ... @@ -503,32 +503,61 @@
503 503  
504 504  === 2.8.1 EU863-870 (EU868) ===
505 505  
565 +(((
506 506  (% style="color:blue" %)**Uplink:**
567 +)))
507 507  
569 +(((
508 508  868.1 - SF7BW125 to SF12BW125
571 +)))
509 509  
573 +(((
510 510  868.3 - SF7BW125 to SF12BW125 and SF7BW250
575 +)))
511 511  
577 +(((
512 512  868.5 - SF7BW125 to SF12BW125
579 +)))
513 513  
581 +(((
514 514  867.1 - SF7BW125 to SF12BW125
583 +)))
515 515  
585 +(((
516 516  867.3 - SF7BW125 to SF12BW125
587 +)))
517 517  
589 +(((
518 518  867.5 - SF7BW125 to SF12BW125
591 +)))
519 519  
593 +(((
520 520  867.7 - SF7BW125 to SF12BW125
595 +)))
521 521  
597 +(((
522 522  867.9 - SF7BW125 to SF12BW125
599 +)))
523 523  
601 +(((
524 524  868.8 - FSK
603 +)))
525 525  
605 +(((
606 +
607 +)))
526 526  
609 +(((
527 527  (% style="color:blue" %)**Downlink:**
611 +)))
528 528  
613 +(((
529 529  Uplink channels 1-9 (RX1)
615 +)))
530 530  
617 +(((
531 531  869.525 - SF9BW125 (RX2 downlink only)
619 +)))
532 532  
533 533  
534 534  
... ... @@ -550,48 +550,93 @@
550 550  * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include)
551 551  
552 552  
641 +
642 +
553 553  === 2.8.3 CN470-510 (CN470) ===
554 554  
645 +(((
555 555  Used in China, Default use CHE=1
647 +)))
556 556  
649 +(((
557 557  (% style="color:blue" %)**Uplink:**
651 +)))
558 558  
653 +(((
559 559  486.3 - SF7BW125 to SF12BW125
655 +)))
560 560  
657 +(((
561 561  486.5 - SF7BW125 to SF12BW125
659 +)))
562 562  
661 +(((
563 563  486.7 - SF7BW125 to SF12BW125
663 +)))
564 564  
665 +(((
565 565  486.9 - SF7BW125 to SF12BW125
667 +)))
566 566  
669 +(((
567 567  487.1 - SF7BW125 to SF12BW125
671 +)))
568 568  
673 +(((
569 569  487.3 - SF7BW125 to SF12BW125
675 +)))
570 570  
677 +(((
571 571  487.5 - SF7BW125 to SF12BW125
679 +)))
572 572  
681 +(((
573 573  487.7 - SF7BW125 to SF12BW125
683 +)))
574 574  
685 +(((
686 +
687 +)))
575 575  
689 +(((
576 576  (% style="color:blue" %)**Downlink:**
691 +)))
577 577  
693 +(((
578 578  506.7 - SF7BW125 to SF12BW125
695 +)))
579 579  
697 +(((
580 580  506.9 - SF7BW125 to SF12BW125
699 +)))
581 581  
701 +(((
582 582  507.1 - SF7BW125 to SF12BW125
703 +)))
583 583  
705 +(((
584 584  507.3 - SF7BW125 to SF12BW125
707 +)))
585 585  
709 +(((
586 586  507.5 - SF7BW125 to SF12BW125
711 +)))
587 587  
713 +(((
588 588  507.7 - SF7BW125 to SF12BW125
715 +)))
589 589  
717 +(((
590 590  507.9 - SF7BW125 to SF12BW125
719 +)))
591 591  
721 +(((
592 592  508.1 - SF7BW125 to SF12BW125
723 +)))
593 593  
725 +(((
594 594  505.3 - SF12BW125 (RX2 downlink only)
727 +)))
595 595  
596 596  
597 597  
... ... @@ -617,110 +617,221 @@
617 617  * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include)
618 618  
619 619  
753 +
754 +
620 620  === 2.8.5 AS920-923 & AS923-925 (AS923) ===
621 621  
757 +(((
622 622  (% style="color:blue" %)**Default Uplink channel:**
759 +)))
623 623  
761 +(((
624 624  923.2 - SF7BW125 to SF10BW125
763 +)))
625 625  
765 +(((
626 626  923.4 - SF7BW125 to SF10BW125
767 +)))
627 627  
769 +(((
770 +
771 +)))
628 628  
773 +(((
629 629  (% style="color:blue" %)**Additional Uplink Channel**:
775 +)))
630 630  
777 +(((
631 631  (OTAA mode, channel added by JoinAccept message)
779 +)))
632 632  
781 +(((
782 +
783 +)))
633 633  
785 +(((
634 634  (% style="color:blue" %)**AS920~~AS923 for Japan, Malaysia, Singapore**:
787 +)))
635 635  
789 +(((
636 636  922.2 - SF7BW125 to SF10BW125
791 +)))
637 637  
793 +(((
638 638  922.4 - SF7BW125 to SF10BW125
795 +)))
639 639  
797 +(((
640 640  922.6 - SF7BW125 to SF10BW125
799 +)))
641 641  
801 +(((
642 642  922.8 - SF7BW125 to SF10BW125
803 +)))
643 643  
805 +(((
644 644  923.0 - SF7BW125 to SF10BW125
807 +)))
645 645  
809 +(((
646 646  922.0 - SF7BW125 to SF10BW125
811 +)))
647 647  
813 +(((
814 +
815 +)))
648 648  
817 +(((
649 649  (% style="color:blue" %)**AS923 ~~ AS925 for Brunei, Cambodia, Hong Kong, Indonesia, Laos, Taiwan, Thailand, Vietnam**:
819 +)))
650 650  
821 +(((
651 651  923.6 - SF7BW125 to SF10BW125
823 +)))
652 652  
825 +(((
653 653  923.8 - SF7BW125 to SF10BW125
827 +)))
654 654  
829 +(((
655 655  924.0 - SF7BW125 to SF10BW125
831 +)))
656 656  
833 +(((
657 657  924.2 - SF7BW125 to SF10BW125
835 +)))
658 658  
837 +(((
659 659  924.4 - SF7BW125 to SF10BW125
839 +)))
660 660  
841 +(((
661 661  924.6 - SF7BW125 to SF10BW125
843 +)))
662 662  
845 +(((
846 +
847 +)))
663 663  
849 +(((
664 664  (% style="color:blue" %)**Downlink:**
851 +)))
665 665  
853 +(((
666 666  Uplink channels 1-8 (RX1)
855 +)))
667 667  
857 +(((
668 668  923.2 - SF10BW125 (RX2)
859 +)))
669 669  
670 670  
671 671  
672 672  === 2.8.6 KR920-923 (KR920) ===
673 673  
865 +(((
674 674  (% style="color:blue" %)**Default channel:**
867 +)))
675 675  
869 +(((
676 676  922.1 - SF7BW125 to SF12BW125
871 +)))
677 677  
873 +(((
678 678  922.3 - SF7BW125 to SF12BW125
875 +)))
679 679  
877 +(((
680 680  922.5 - SF7BW125 to SF12BW125
879 +)))
681 681  
881 +(((
882 +
883 +)))
682 682  
885 +(((
683 683  (% style="color:blue" %)**Uplink: (OTAA mode, channel added by JoinAccept message)**
887 +)))
684 684  
889 +(((
685 685  922.1 - SF7BW125 to SF12BW125
891 +)))
686 686  
893 +(((
687 687  922.3 - SF7BW125 to SF12BW125
895 +)))
688 688  
897 +(((
689 689  922.5 - SF7BW125 to SF12BW125
899 +)))
690 690  
901 +(((
691 691  922.7 - SF7BW125 to SF12BW125
903 +)))
692 692  
905 +(((
693 693  922.9 - SF7BW125 to SF12BW125
907 +)))
694 694  
909 +(((
695 695  923.1 - SF7BW125 to SF12BW125
911 +)))
696 696  
913 +(((
697 697  923.3 - SF7BW125 to SF12BW125
915 +)))
698 698  
917 +(((
918 +
919 +)))
699 699  
921 +(((
700 700  (% style="color:blue" %)**Downlink:**
923 +)))
701 701  
925 +(((
702 702  Uplink channels 1-7(RX1)
927 +)))
703 703  
929 +(((
704 704  921.9 - SF12BW125 (RX2 downlink only; SF12BW125 might be changed to SF9BW125)
931 +)))
705 705  
706 706  
707 707  
708 708  === 2.8.7 IN865-867 (IN865) ===
709 709  
937 +(((
710 710  (% style="color:blue" %)**Uplink:**
939 +)))
711 711  
941 +(((
712 712  865.0625 - SF7BW125 to SF12BW125
943 +)))
713 713  
945 +(((
714 714  865.4025 - SF7BW125 to SF12BW125
947 +)))
715 715  
949 +(((
716 716  865.9850 - SF7BW125 to SF12BW125
951 +)))
717 717  
953 +(((
954 +
955 +)))
718 718  
957 +(((
719 719  (% style="color:blue" %)**Downlink:**
959 +)))
720 720  
961 +(((
721 721  Uplink channels 1-3 (RX1)
963 +)))
722 722  
965 +(((
723 723  866.550 - SF10BW125 (RX2)
967 +)))
724 724  
725 725  
726 726  
... ... @@ -732,6 +732,7 @@
732 732  * Blink once when device transmit a packet.
733 733  
734 734  
979 +
735 735  == 2.10 ​Firmware Change Log ==
736 736  
737 737  
... ... @@ -746,26 +746,51 @@
746 746  
747 747  = 3. Configure LSPH01 via AT Command or LoRaWAN Downlink =
748 748  
994 +(((
749 749  Use can configure LSPH01 via AT Command or LoRaWAN Downlink.
996 +)))
750 750  
751 -* AT Command Connection: See [[FAQ>>path:#H6.FAQ]].
752 -* LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]]
998 +* (((
999 +AT Command Connection: See [[FAQ>>path:#H6.FAQ]].
1000 +)))
1001 +* (((
1002 +LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]]
1003 +)))
753 753  
1005 +(((
754 754  There are two kinds of commands to configure LSPH01, they are:
1007 +)))
755 755  
756 -* (% style="color:#4f81bd" %)** General Commands**.
1009 +* (((
1010 +(% style="color:#4f81bd" %)** General Commands**.
1011 +)))
757 757  
1013 +(((
758 758  These commands are to configure:
1015 +)))
759 759  
760 -* General system settings like: uplink interval.
761 -* LoRaWAN protocol & radio related command.
1017 +* (((
1018 +General system settings like: uplink interval.
1019 +)))
1020 +* (((
1021 +LoRaWAN protocol & radio related command.
1022 +)))
762 762  
1024 +(((
763 763  They are same for all Dragino Device which support DLWS-005 LoRaWAN Stack. These commands can be found on the wiki:[[End Device AT Commands and Downlink Command>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/]]
1026 +)))
764 764  
1028 +(((
1029 +
1030 +)))
765 765  
766 -* (% style="color:#4f81bd" %)** Commands special design for LSPH01**
1032 +* (((
1033 +(% style="color:#4f81bd" %)** Commands special design for LSPH01**
1034 +)))
767 767  
1036 +(((
768 768  These commands only valid for LSPH01, as below:
1038 +)))
769 769  
770 770  
771 771  
... ... @@ -779,18 +779,28 @@
779 779  
780 780  
781 781  
1052 +(((
782 782  (% style="color:#037691" %)**Downlink Command: 0x01**
1054 +)))
783 783  
1056 +(((
784 784  Format: Command Code (0x01) followed by 3 bytes time value.
1058 +)))
785 785  
1060 +(((
786 786  If the downlink payload=0100003C, it means set the END Node’s Transmit Interval to 0x00003C=60(S), while type code is 01.
1062 +)))
787 787  
788 -* Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds
789 -* Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds
1064 +* (((
1065 +Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds
1066 +)))
1067 +* (((
1068 +Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds
790 790  
791 791  
1071 +
1072 +)))
792 792  
793 -
794 794  == 3.2 Set Interrupt Mode ==
795 795  
796 796  Feature, Set Interrupt mode for GPIO_EXIT.
... ... @@ -800,16 +800,31 @@
800 800  [[image:image-20220607171716-9.png]]
801 801  
802 802  
1083 +(((
803 803  (% style="color:#037691" %)**Downlink Command: 0x06**
1085 +)))
804 804  
1087 +(((
805 805  Format: Command Code (0x06) followed by 3 bytes.
1089 +)))
806 806  
1091 +(((
807 807  This means that the interrupt mode of the end node is set to 0x000003=3 (rising edge trigger), and the type code is 06.
1093 +)))
808 808  
809 -* Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode
810 -* Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger
1095 +* (((
1096 +Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode
1097 +)))
1098 +* (((
1099 +Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger
1100 +)))
811 811  
1102 +(((
1103 +
1104 +)))
812 812  
1106 +
1107 +
813 813  == 3.3 Calibrate Sensor ==
814 814  
815 815  Detail See [[Calibration Guide>>path:#H2.7Calibration]] for the user of 0x13 and 0x14 downlink commands
... ... @@ -827,7 +827,6 @@
827 827  * Reply to the confirmation package: 26 01
828 828  * Reply to non-confirmed packet: 26 00
829 829  
830 -
831 831  Device will send an uplink after got this downlink command. With below payload:
832 832  
833 833  Configures info payload:
... ... @@ -985,9 +985,13 @@
985 985  
986 986  === ​4.3.2 Replace the battery ===
987 987  
1282 +(((
988 988  You can change the battery in the LSPH01.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board.
1284 +)))
989 989  
1286 +(((
990 990  The default battery pack of LSPH01 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes)
1288 +)))
991 991  
992 992  
993 993  
... ... @@ -1008,7 +1008,9 @@
1008 1008  (% style="background-color:yellow" %)** USB TTL RXD  <~-~-~-~-> UART_TXD**
1009 1009  
1010 1010  
1309 +(((
1011 1011  In the PC, you need to set the serial baud rate to (% style="color:green" %)**9600**(%%) to access the serial console for LSPH01. LSPH01 will output system info once power on as below:
1311 +)))
1012 1012  
1013 1013  
1014 1014   [[image:1654593712276-618.png]]
... ... @@ -1050,7 +1050,6 @@
1050 1050  * (% style="color:red" %)**IN865**(%%):  LoRaWAN IN865 band
1051 1051  * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band
1052 1052  
1053 -
1054 1054  = 9. ​Packing Info =
1055 1055  
1056 1056  
... ... @@ -1065,7 +1065,6 @@
1065 1065  * Package Size / pcs : cm
1066 1066  * Weight / pcs : g
1067 1067  
1068 -
1069 1069  = 10. ​Support =
1070 1070  
1071 1071  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
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