Changes for page LSN50v2-D20-D22-D23 LoRaWAN Temperature Sensor User Manual
Last modified by Xiaoling on 2024/01/17 16:19
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... ... @@ -62,25 +62,29 @@ 62 62 * [[10. Support>>path:#H10.A0200BSupport]] 63 63 64 64 65 - 66 - 67 - 68 - 69 - 70 - 71 71 = 1. Introduction = 72 72 73 73 == 1.1 What is LoRaWAN Soil pH Sensor == 74 74 69 +((( 75 75 The Dragino LSPH01 is a (% style="color:#4f81bd" %)**LoRaWAN Soil pH Sensor**(%%) for IoT of Agriculture. It is designed to measure the soil PH and soil temperature, so to send to the platform to analyze the soil acid or alkali level. The probe is IP68 waterproof. 71 +))) 76 76 73 +((( 77 77 LSPH01 probe is made by Solid AgCl reference electrode and Pure metal pH sensitive electrode. It can detect soil's** (% style="color:#4f81bd" %)pH (%%)**with high accuracy and stable value. The LSPH01 probe can be buried into soil for long time use. 75 +))) 78 78 77 +((( 79 79 The LoRa wireless technology used in LSPH01 allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption. 79 +))) 80 80 81 +((( 81 81 LSPH01 is powered by (% style="color:#4f81bd" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years. 83 +))) 82 82 85 +((( 83 83 Each LSPH01 is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on. 87 +))) 84 84 85 85 86 86 [[image:1654592435432-887.png]] ... ... @@ -103,8 +103,6 @@ 103 103 * IP68 rate for the Sensor Probe 104 104 * 8500mAh Battery for long term use 105 105 106 - 107 - 108 108 == 1.3 Probe Specification == 109 109 110 110 ... ... @@ -125,14 +125,10 @@ 125 125 * IP68 Protection 126 126 * Length: 3.5 meters 127 127 128 - 129 - 130 130 == 1.4 Applications == 131 131 132 132 * Smart Agriculture 133 133 134 - 135 - 136 136 == 1.5 Pin mapping and power on == 137 137 138 138 [[image:1654592472094-134.png]] ... ... @@ -211,7 +211,9 @@ 211 211 [[image:image-20220607170442-2.png]] 212 212 213 213 212 +((( 214 214 (% style="color:blue" %)**Step 3**(%%)**:** The LSPH01 will auto join to the TTN network. After join success, it will start to upload messages to TTN and you can see the messages in the panel. 214 +))) 215 215 216 216 [[image:1654592697690-910.png]] 217 217 ... ... @@ -219,11 +219,17 @@ 219 219 220 220 == 2.3 Uplink Payload == 221 221 222 +((( 222 222 LSPH01 will uplink payload via LoRaWAN with below payload format: 224 +))) 223 223 226 +((( 224 224 Uplink payload includes in total 11 bytes. 228 +))) 225 225 230 +((( 226 226 Normal uplink payload: 232 +))) 227 227 228 228 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 229 229 |((( ... ... @@ -307,20 +307,21 @@ 307 307 308 308 === 2.3.6 Message Type === 309 309 316 +((( 310 310 For a normal uplink payload, the message type is always 0x01. 318 +))) 311 311 320 +((( 312 312 Valid Message Type: 322 +))) 313 313 314 314 315 315 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 316 -|**Message Type Code**|**Description**|**Payload** 326 +|=**Message Type Code**|=**Description**|=**Payload** 317 317 |0x01|Normal Uplink|[[Normal Uplink Payload>>path:#H2.3200BUplinkPayload]] 318 318 |0x02|Reply configures info|[[Configure Info Payload>>path:#H3.4GetFirmwareVersionInfo]] 319 319 |0x03|Reply Calibration Info|[[Calibration Payload>>path:#H2.7Calibration]] 320 320 321 - 322 - 323 - 324 324 === 2.3.7 Decode payload in The Things Network === 325 325 326 326 While using TTN network, you can add the payload format to decode the payload. ... ... @@ -346,12 +346,21 @@ 346 346 347 347 == 2.5 Show Data in DataCake IoT Server == 348 348 356 +((( 349 349 [[DATACAKE>>url:https://datacake.co/]] provides a human friendly interface to show the sensor data, once we have data in TTN, we can use [[DATACAKE>>url:https://datacake.co/]] to connect to TTN and see the data in DATACAKE. Below are the steps: 358 +))) 350 350 360 +((( 361 + 362 +))) 351 351 364 +((( 352 352 (% style="color:blue" %)**Step 1**(%%)**: Be sure that your device is programmed and properly connected to the network at this time.** 366 +))) 353 353 368 +((( 354 354 (% style="color:blue" %)**Step 2**(%%)**: To configure the Application to forward data to DATACAKE you will need to add integration. To add the DATACAKE integration, perform the following steps:** 370 +))) 355 355 356 356 357 357 [[image:1654592790040-760.png]] ... ... @@ -374,9 +374,13 @@ 374 374 [[image:1654592856403-259.png]] 375 375 376 376 393 +((( 377 377 (% style="color:blue" %)**Step 5**(%%)**: add payload decode** 395 +))) 378 378 397 +((( 379 379 Download Datacake decoder from: [[https:~~/~~/www.dragino.com/downloads/index.pHp?dir=LoRa_End_Node/LSPH01/Decoder/>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSNPK01/Decoder/]] 399 +))) 380 380 381 381 382 382 [[image:1654592878525-845.png]] ... ... @@ -399,8 +399,10 @@ 399 399 === 2.6.1 Before measurement === 400 400 401 401 ((( 422 +((( 402 402 If the LSPH01 has more than 7 days not use or just clean the pH probe. User should put the probe inside pure water for more than 24 hours for activation. If no put in water, user need to put inside soil for more than 24 hours to ensure the measurement accuracy. 403 403 ))) 425 +))) 404 404 405 405 406 406 ... ... @@ -407,24 +407,45 @@ 407 407 === 2.6.2 Measurement === 408 408 409 409 432 +((( 410 410 (% style="color:#4f81bd" %)**Measurement the soil surface:** 434 +))) 411 411 436 +((( 412 412 [[image:1654592946732-634.png]] 438 +))) 413 413 440 +((( 414 414 Choose the proper measuring position. Split the surface soil according to the measured deep. 442 +))) 415 415 444 +((( 416 416 Put pure water, or rainwater to make the soil of measurement point to moist mud. Remove rocks or hard things. 446 +))) 417 417 448 +((( 418 418 Slowly insert the probe to the measure point. Don’t use large force which will break the probe. Make sure not shake when inserting. 450 +))) 419 419 452 +((( 420 420 Put soil over the probe after insert. And start to measure. 454 +))) 421 421 456 +((( 457 + 458 +))) 422 422 460 +((( 423 423 (% style="color:#4f81bd" %)**Measurement inside soil:** 462 +))) 424 424 464 +((( 425 425 Dig a hole with diameter > 20CM. 466 +))) 426 426 468 +((( 427 427 Insert the probe inside, method like measure the surface. 470 +))) 428 428 429 429 430 430 ... ... @@ -454,9 +454,13 @@ 454 454 455 455 == 2.7 Calibration == 456 456 500 +((( 457 457 User can do calibration for the probe. It is limited to use below pH buffer solution to calibrate: 4.00, 6.86, 9.18. When calibration, user need to clean the electrode and put the probe in the pH buffer solution to wait the value stable ( a new clean electrode might need max 24 hours to be stable). 502 +))) 458 458 504 +((( 459 459 After stable, user can use below command to calibrate. 506 +))) 460 460 461 461 [[image:image-20220607171149-4.png]] 462 462 ... ... @@ -463,7 +463,7 @@ 463 463 464 464 (% style="color:#037691" %)**Calibration Payload** 465 465 466 -(% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 513 +(% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %) 467 467 |((( 468 468 **Size** 469 469 ... ... @@ -491,9 +491,6 @@ 491 491 * Reply to the confirmation package: 14 01 492 492 * Reply to non-confirmed packet: 14 00 493 493 494 - 495 - 496 - 497 497 == 2.8 Frequency Plans == 498 498 499 499 ((( ... ... @@ -503,32 +503,61 @@ 503 503 504 504 === 2.8.1 EU863-870 (EU868) === 505 505 550 +((( 506 506 (% style="color:blue" %)**Uplink:** 552 +))) 507 507 554 +((( 508 508 868.1 - SF7BW125 to SF12BW125 556 +))) 509 509 558 +((( 510 510 868.3 - SF7BW125 to SF12BW125 and SF7BW250 560 +))) 511 511 562 +((( 512 512 868.5 - SF7BW125 to SF12BW125 564 +))) 513 513 566 +((( 514 514 867.1 - SF7BW125 to SF12BW125 568 +))) 515 515 570 +((( 516 516 867.3 - SF7BW125 to SF12BW125 572 +))) 517 517 574 +((( 518 518 867.5 - SF7BW125 to SF12BW125 576 +))) 519 519 578 +((( 520 520 867.7 - SF7BW125 to SF12BW125 580 +))) 521 521 582 +((( 522 522 867.9 - SF7BW125 to SF12BW125 584 +))) 523 523 586 +((( 524 524 868.8 - FSK 588 +))) 525 525 590 +((( 591 + 592 +))) 526 526 594 +((( 527 527 (% style="color:blue" %)**Downlink:** 596 +))) 528 528 598 +((( 529 529 Uplink channels 1-9 (RX1) 600 +))) 530 530 602 +((( 531 531 869.525 - SF9BW125 (RX2 downlink only) 604 +))) 532 532 533 533 534 534 ... ... @@ -550,48 +550,93 @@ 550 550 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 551 551 552 552 626 + 627 + 553 553 === 2.8.3 CN470-510 (CN470) === 554 554 630 +((( 555 555 Used in China, Default use CHE=1 632 +))) 556 556 634 +((( 557 557 (% style="color:blue" %)**Uplink:** 636 +))) 558 558 638 +((( 559 559 486.3 - SF7BW125 to SF12BW125 640 +))) 560 560 642 +((( 561 561 486.5 - SF7BW125 to SF12BW125 644 +))) 562 562 646 +((( 563 563 486.7 - SF7BW125 to SF12BW125 648 +))) 564 564 650 +((( 565 565 486.9 - SF7BW125 to SF12BW125 652 +))) 566 566 654 +((( 567 567 487.1 - SF7BW125 to SF12BW125 656 +))) 568 568 658 +((( 569 569 487.3 - SF7BW125 to SF12BW125 660 +))) 570 570 662 +((( 571 571 487.5 - SF7BW125 to SF12BW125 664 +))) 572 572 666 +((( 573 573 487.7 - SF7BW125 to SF12BW125 668 +))) 574 574 670 +((( 671 + 672 +))) 575 575 674 +((( 576 576 (% style="color:blue" %)**Downlink:** 676 +))) 577 577 678 +((( 578 578 506.7 - SF7BW125 to SF12BW125 680 +))) 579 579 682 +((( 580 580 506.9 - SF7BW125 to SF12BW125 684 +))) 581 581 686 +((( 582 582 507.1 - SF7BW125 to SF12BW125 688 +))) 583 583 690 +((( 584 584 507.3 - SF7BW125 to SF12BW125 692 +))) 585 585 694 +((( 586 586 507.5 - SF7BW125 to SF12BW125 696 +))) 587 587 698 +((( 588 588 507.7 - SF7BW125 to SF12BW125 700 +))) 589 589 702 +((( 590 590 507.9 - SF7BW125 to SF12BW125 704 +))) 591 591 706 +((( 592 592 508.1 - SF7BW125 to SF12BW125 708 +))) 593 593 710 +((( 594 594 505.3 - SF12BW125 (RX2 downlink only) 712 +))) 595 595 596 596 597 597 ... ... @@ -616,111 +616,219 @@ 616 616 * Check what sub-band the LoRaWAN server ask from the OTAA Join Accept message and switch to that sub-band 617 617 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 618 618 619 - 620 620 === 2.8.5 AS920-923 & AS923-925 (AS923) === 621 621 739 +((( 622 622 (% style="color:blue" %)**Default Uplink channel:** 741 +))) 623 623 743 +((( 624 624 923.2 - SF7BW125 to SF10BW125 745 +))) 625 625 747 +((( 626 626 923.4 - SF7BW125 to SF10BW125 749 +))) 627 627 751 +((( 752 + 753 +))) 628 628 755 +((( 629 629 (% style="color:blue" %)**Additional Uplink Channel**: 757 +))) 630 630 759 +((( 631 631 (OTAA mode, channel added by JoinAccept message) 761 +))) 632 632 763 +((( 764 + 765 +))) 633 633 767 +((( 634 634 (% style="color:blue" %)**AS920~~AS923 for Japan, Malaysia, Singapore**: 769 +))) 635 635 771 +((( 636 636 922.2 - SF7BW125 to SF10BW125 773 +))) 637 637 775 +((( 638 638 922.4 - SF7BW125 to SF10BW125 777 +))) 639 639 779 +((( 640 640 922.6 - SF7BW125 to SF10BW125 781 +))) 641 641 783 +((( 642 642 922.8 - SF7BW125 to SF10BW125 785 +))) 643 643 787 +((( 644 644 923.0 - SF7BW125 to SF10BW125 789 +))) 645 645 791 +((( 646 646 922.0 - SF7BW125 to SF10BW125 793 +))) 647 647 795 +((( 796 + 797 +))) 648 648 799 +((( 649 649 (% style="color:blue" %)**AS923 ~~ AS925 for Brunei, Cambodia, Hong Kong, Indonesia, Laos, Taiwan, Thailand, Vietnam**: 801 +))) 650 650 803 +((( 651 651 923.6 - SF7BW125 to SF10BW125 805 +))) 652 652 807 +((( 653 653 923.8 - SF7BW125 to SF10BW125 809 +))) 654 654 811 +((( 655 655 924.0 - SF7BW125 to SF10BW125 813 +))) 656 656 815 +((( 657 657 924.2 - SF7BW125 to SF10BW125 817 +))) 658 658 819 +((( 659 659 924.4 - SF7BW125 to SF10BW125 821 +))) 660 660 823 +((( 661 661 924.6 - SF7BW125 to SF10BW125 825 +))) 662 662 827 +((( 828 + 829 +))) 663 663 831 +((( 664 664 (% style="color:blue" %)**Downlink:** 833 +))) 665 665 835 +((( 666 666 Uplink channels 1-8 (RX1) 837 +))) 667 667 839 +((( 668 668 923.2 - SF10BW125 (RX2) 841 +))) 669 669 670 670 671 671 672 672 === 2.8.6 KR920-923 (KR920) === 673 673 847 +((( 674 674 (% style="color:blue" %)**Default channel:** 849 +))) 675 675 851 +((( 676 676 922.1 - SF7BW125 to SF12BW125 853 +))) 677 677 855 +((( 678 678 922.3 - SF7BW125 to SF12BW125 857 +))) 679 679 859 +((( 680 680 922.5 - SF7BW125 to SF12BW125 861 +))) 681 681 863 +((( 864 + 865 +))) 682 682 867 +((( 683 683 (% style="color:blue" %)**Uplink: (OTAA mode, channel added by JoinAccept message)** 869 +))) 684 684 871 +((( 685 685 922.1 - SF7BW125 to SF12BW125 873 +))) 686 686 875 +((( 687 687 922.3 - SF7BW125 to SF12BW125 877 +))) 688 688 879 +((( 689 689 922.5 - SF7BW125 to SF12BW125 881 +))) 690 690 883 +((( 691 691 922.7 - SF7BW125 to SF12BW125 885 +))) 692 692 887 +((( 693 693 922.9 - SF7BW125 to SF12BW125 889 +))) 694 694 891 +((( 695 695 923.1 - SF7BW125 to SF12BW125 893 +))) 696 696 895 +((( 697 697 923.3 - SF7BW125 to SF12BW125 897 +))) 698 698 899 +((( 900 + 901 +))) 699 699 903 +((( 700 700 (% style="color:blue" %)**Downlink:** 905 +))) 701 701 907 +((( 702 702 Uplink channels 1-7(RX1) 909 +))) 703 703 911 +((( 704 704 921.9 - SF12BW125 (RX2 downlink only; SF12BW125 might be changed to SF9BW125) 913 +))) 705 705 706 706 707 707 708 708 === 2.8.7 IN865-867 (IN865) === 709 709 919 +((( 710 710 (% style="color:blue" %)**Uplink:** 921 +))) 711 711 923 +((( 712 712 865.0625 - SF7BW125 to SF12BW125 925 +))) 713 713 927 +((( 714 714 865.4025 - SF7BW125 to SF12BW125 929 +))) 715 715 931 +((( 716 716 865.9850 - SF7BW125 to SF12BW125 933 +))) 717 717 935 +((( 936 + 937 +))) 718 718 939 +((( 719 719 (% style="color:blue" %)**Downlink:** 941 +))) 720 720 943 +((( 721 721 Uplink channels 1-3 (RX1) 945 +))) 722 722 947 +((( 723 723 866.550 - SF10BW125 (RX2) 949 +))) 724 724 725 725 726 726 ... ... @@ -732,6 +732,7 @@ 732 732 * Blink once when device transmit a packet. 733 733 734 734 961 + 735 735 == 2.10 Firmware Change Log == 736 736 737 737 ... ... @@ -746,26 +746,51 @@ 746 746 747 747 = 3. Configure LSPH01 via AT Command or LoRaWAN Downlink = 748 748 976 +((( 749 749 Use can configure LSPH01 via AT Command or LoRaWAN Downlink. 978 +))) 750 750 751 -* AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 752 -* LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 980 +* ((( 981 +AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 982 +))) 983 +* ((( 984 +LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 985 +))) 753 753 987 +((( 754 754 There are two kinds of commands to configure LSPH01, they are: 989 +))) 755 755 756 -* (% style="color:#4f81bd" %)** General Commands**. 991 +* ((( 992 +(% style="color:#4f81bd" %)** General Commands**. 993 +))) 757 757 995 +((( 758 758 These commands are to configure: 997 +))) 759 759 760 -* General system settings like: uplink interval. 761 -* LoRaWAN protocol & radio related command. 999 +* ((( 1000 +General system settings like: uplink interval. 1001 +))) 1002 +* ((( 1003 +LoRaWAN protocol & radio related command. 1004 +))) 762 762 1006 +((( 763 763 They are same for all Dragino Device which support DLWS-005 LoRaWAN Stack. These commands can be found on the wiki:[[End Device AT Commands and Downlink Command>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/]] 1008 +))) 764 764 1010 +((( 1011 + 1012 +))) 765 765 766 -* (% style="color:#4f81bd" %)** Commands special design for LSPH01** 1014 +* ((( 1015 +(% style="color:#4f81bd" %)** Commands special design for LSPH01** 1016 +))) 767 767 1018 +((( 768 768 These commands only valid for LSPH01, as below: 1020 +))) 769 769 770 770 771 771 ... ... @@ -779,18 +779,28 @@ 779 779 780 780 781 781 1034 +((( 782 782 (% style="color:#037691" %)**Downlink Command: 0x01** 1036 +))) 783 783 1038 +((( 784 784 Format: Command Code (0x01) followed by 3 bytes time value. 1040 +))) 785 785 1042 +((( 786 786 If the downlink payload=0100003C, it means set the END Node’s Transmit Interval to 0x00003C=60(S), while type code is 01. 1044 +))) 787 787 788 -* Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 789 -* Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 1046 +* ((( 1047 +Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 1048 +))) 1049 +* ((( 1050 +Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 790 790 791 791 1053 + 1054 +))) 792 792 793 - 794 794 == 3.2 Set Interrupt Mode == 795 795 796 796 Feature, Set Interrupt mode for GPIO_EXIT. ... ... @@ -800,16 +800,31 @@ 800 800 [[image:image-20220607171716-9.png]] 801 801 802 802 1065 +((( 803 803 (% style="color:#037691" %)**Downlink Command: 0x06** 1067 +))) 804 804 1069 +((( 805 805 Format: Command Code (0x06) followed by 3 bytes. 1071 +))) 806 806 1073 +((( 807 807 This means that the interrupt mode of the end node is set to 0x000003=3 (rising edge trigger), and the type code is 06. 1075 +))) 808 808 809 -* Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 810 -* Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1077 +* ((( 1078 +Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 1079 +))) 1080 +* ((( 1081 +Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1082 +))) 811 811 1084 +((( 1085 + 1086 +))) 812 812 1088 + 1089 + 813 813 == 3.3 Calibrate Sensor == 814 814 815 815 Detail See [[Calibration Guide>>path:#H2.7Calibration]] for the user of 0x13 and 0x14 downlink commands ... ... @@ -827,7 +827,6 @@ 827 827 * Reply to the confirmation package: 26 01 828 828 * Reply to non-confirmed packet: 26 00 829 829 830 - 831 831 Device will send an uplink after got this downlink command. With below payload: 832 832 833 833 Configures info payload: ... ... @@ -985,9 +985,13 @@ 985 985 986 986 === 4.3.2 Replace the battery === 987 987 1264 +((( 988 988 You can change the battery in the LSPH01.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board. 1266 +))) 989 989 1268 +((( 990 990 The default battery pack of LSPH01 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes) 1270 +))) 991 991 992 992 993 993 ... ... @@ -1008,7 +1008,9 @@ 1008 1008 (% style="background-color:yellow" %)** USB TTL RXD <~-~-~-~-> UART_TXD** 1009 1009 1010 1010 1291 +((( 1011 1011 In the PC, you need to set the serial baud rate to (% style="color:green" %)**9600**(%%) to access the serial console for LSPH01. LSPH01 will output system info once power on as below: 1293 +))) 1012 1012 1013 1013 1014 1014 [[image:1654593712276-618.png]] ... ... @@ -1050,7 +1050,6 @@ 1050 1050 * (% style="color:red" %)**IN865**(%%): LoRaWAN IN865 band 1051 1051 * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band 1052 1052 1053 - 1054 1054 = 9. Packing Info = 1055 1055 1056 1056 ... ... @@ -1065,7 +1065,6 @@ 1065 1065 * Package Size / pcs : cm 1066 1066 * Weight / pcs : g 1067 1067 1068 - 1069 1069 = 10. Support = 1070 1070 1071 1071 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.