Changes for page LSN50v2-D20-D22-D23 LoRaWAN Temperature Sensor User Manual
Last modified by Xiaoling on 2024/01/17 16:19
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... ... @@ -63,24 +63,29 @@ 63 63 64 64 65 65 66 - 67 - 68 - 69 - 70 - 71 71 = 1. Introduction = 72 72 73 73 == 1.1 What is LoRaWAN Soil pH Sensor == 74 74 70 +((( 75 75 The Dragino LSPH01 is a (% style="color:#4f81bd" %)**LoRaWAN Soil pH Sensor**(%%) for IoT of Agriculture. It is designed to measure the soil PH and soil temperature, so to send to the platform to analyze the soil acid or alkali level. The probe is IP68 waterproof. 72 +))) 76 76 74 +((( 77 77 LSPH01 probe is made by Solid AgCl reference electrode and Pure metal pH sensitive electrode. It can detect soil's** (% style="color:#4f81bd" %)pH (%%)**with high accuracy and stable value. The LSPH01 probe can be buried into soil for long time use. 76 +))) 78 78 78 +((( 79 79 The LoRa wireless technology used in LSPH01 allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption. 80 +))) 80 80 82 +((( 81 81 LSPH01 is powered by (% style="color:#4f81bd" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years. 84 +))) 82 82 86 +((( 83 83 Each LSPH01 is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on. 88 +))) 84 84 85 85 86 86 [[image:1654592435432-887.png]] ... ... @@ -103,8 +103,6 @@ 103 103 * IP68 rate for the Sensor Probe 104 104 * 8500mAh Battery for long term use 105 105 106 - 107 - 108 108 == 1.3 Probe Specification == 109 109 110 110 ... ... @@ -125,14 +125,10 @@ 125 125 * IP68 Protection 126 126 * Length: 3.5 meters 127 127 128 - 129 - 130 130 == 1.4 Applications == 131 131 132 132 * Smart Agriculture 133 133 134 - 135 - 136 136 == 1.5 Pin mapping and power on == 137 137 138 138 [[image:1654592472094-134.png]] ... ... @@ -211,7 +211,9 @@ 211 211 [[image:image-20220607170442-2.png]] 212 212 213 213 213 +((( 214 214 (% style="color:blue" %)**Step 3**(%%)**:** The LSPH01 will auto join to the TTN network. After join success, it will start to upload messages to TTN and you can see the messages in the panel. 215 +))) 215 215 216 216 [[image:1654592697690-910.png]] 217 217 ... ... @@ -219,11 +219,17 @@ 219 219 220 220 == 2.3 Uplink Payload == 221 221 223 +((( 222 222 LSPH01 will uplink payload via LoRaWAN with below payload format: 225 +))) 223 223 227 +((( 224 224 Uplink payload includes in total 11 bytes. 229 +))) 225 225 231 +((( 226 226 Normal uplink payload: 233 +))) 227 227 228 228 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 229 229 |((( ... ... @@ -307,20 +307,21 @@ 307 307 308 308 === 2.3.6 Message Type === 309 309 317 +((( 310 310 For a normal uplink payload, the message type is always 0x01. 319 +))) 311 311 321 +((( 312 312 Valid Message Type: 323 +))) 313 313 314 314 315 315 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 316 -|**Message Type Code**|**Description**|**Payload** 327 +|=**Message Type Code**|=**Description**|=**Payload** 317 317 |0x01|Normal Uplink|[[Normal Uplink Payload>>path:#H2.3200BUplinkPayload]] 318 318 |0x02|Reply configures info|[[Configure Info Payload>>path:#H3.4GetFirmwareVersionInfo]] 319 319 |0x03|Reply Calibration Info|[[Calibration Payload>>path:#H2.7Calibration]] 320 320 321 - 322 - 323 - 324 324 === 2.3.7 Decode payload in The Things Network === 325 325 326 326 While using TTN network, you can add the payload format to decode the payload. ... ... @@ -346,12 +346,21 @@ 346 346 347 347 == 2.5 Show Data in DataCake IoT Server == 348 348 357 +((( 349 349 [[DATACAKE>>url:https://datacake.co/]] provides a human friendly interface to show the sensor data, once we have data in TTN, we can use [[DATACAKE>>url:https://datacake.co/]] to connect to TTN and see the data in DATACAKE. Below are the steps: 359 +))) 350 350 361 +((( 362 + 363 +))) 351 351 365 +((( 352 352 (% style="color:blue" %)**Step 1**(%%)**: Be sure that your device is programmed and properly connected to the network at this time.** 367 +))) 353 353 369 +((( 354 354 (% style="color:blue" %)**Step 2**(%%)**: To configure the Application to forward data to DATACAKE you will need to add integration. To add the DATACAKE integration, perform the following steps:** 371 +))) 355 355 356 356 357 357 [[image:1654592790040-760.png]] ... ... @@ -374,9 +374,13 @@ 374 374 [[image:1654592856403-259.png]] 375 375 376 376 394 +((( 377 377 (% style="color:blue" %)**Step 5**(%%)**: add payload decode** 396 +))) 378 378 398 +((( 379 379 Download Datacake decoder from: [[https:~~/~~/www.dragino.com/downloads/index.pHp?dir=LoRa_End_Node/LSPH01/Decoder/>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSNPK01/Decoder/]] 400 +))) 380 380 381 381 382 382 [[image:1654592878525-845.png]] ... ... @@ -399,8 +399,10 @@ 399 399 === 2.6.1 Before measurement === 400 400 401 401 ((( 423 +((( 402 402 If the LSPH01 has more than 7 days not use or just clean the pH probe. User should put the probe inside pure water for more than 24 hours for activation. If no put in water, user need to put inside soil for more than 24 hours to ensure the measurement accuracy. 403 403 ))) 426 +))) 404 404 405 405 406 406 ... ... @@ -407,24 +407,45 @@ 407 407 === 2.6.2 Measurement === 408 408 409 409 433 +((( 410 410 (% style="color:#4f81bd" %)**Measurement the soil surface:** 435 +))) 411 411 437 +((( 412 412 [[image:1654592946732-634.png]] 439 +))) 413 413 441 +((( 414 414 Choose the proper measuring position. Split the surface soil according to the measured deep. 443 +))) 415 415 445 +((( 416 416 Put pure water, or rainwater to make the soil of measurement point to moist mud. Remove rocks or hard things. 447 +))) 417 417 449 +((( 418 418 Slowly insert the probe to the measure point. Don’t use large force which will break the probe. Make sure not shake when inserting. 451 +))) 419 419 453 +((( 420 420 Put soil over the probe after insert. And start to measure. 455 +))) 421 421 457 +((( 458 + 459 +))) 422 422 461 +((( 423 423 (% style="color:#4f81bd" %)**Measurement inside soil:** 463 +))) 424 424 465 +((( 425 425 Dig a hole with diameter > 20CM. 467 +))) 426 426 469 +((( 427 427 Insert the probe inside, method like measure the surface. 471 +))) 428 428 429 429 430 430 ... ... @@ -454,9 +454,13 @@ 454 454 455 455 == 2.7 Calibration == 456 456 501 +((( 457 457 User can do calibration for the probe. It is limited to use below pH buffer solution to calibrate: 4.00, 6.86, 9.18. When calibration, user need to clean the electrode and put the probe in the pH buffer solution to wait the value stable ( a new clean electrode might need max 24 hours to be stable). 503 +))) 458 458 505 +((( 459 459 After stable, user can use below command to calibrate. 507 +))) 460 460 461 461 [[image:image-20220607171149-4.png]] 462 462 ... ... @@ -463,7 +463,7 @@ 463 463 464 464 (% style="color:#037691" %)**Calibration Payload** 465 465 466 -(% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 514 +(% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %) 467 467 |((( 468 468 **Size** 469 469 ... ... @@ -491,9 +491,6 @@ 491 491 * Reply to the confirmation package: 14 01 492 492 * Reply to non-confirmed packet: 14 00 493 493 494 - 495 - 496 - 497 497 == 2.8 Frequency Plans == 498 498 499 499 ((( ... ... @@ -503,32 +503,61 @@ 503 503 504 504 === 2.8.1 EU863-870 (EU868) === 505 505 551 +((( 506 506 (% style="color:blue" %)**Uplink:** 553 +))) 507 507 555 +((( 508 508 868.1 - SF7BW125 to SF12BW125 557 +))) 509 509 559 +((( 510 510 868.3 - SF7BW125 to SF12BW125 and SF7BW250 561 +))) 511 511 563 +((( 512 512 868.5 - SF7BW125 to SF12BW125 565 +))) 513 513 567 +((( 514 514 867.1 - SF7BW125 to SF12BW125 569 +))) 515 515 571 +((( 516 516 867.3 - SF7BW125 to SF12BW125 573 +))) 517 517 575 +((( 518 518 867.5 - SF7BW125 to SF12BW125 577 +))) 519 519 579 +((( 520 520 867.7 - SF7BW125 to SF12BW125 581 +))) 521 521 583 +((( 522 522 867.9 - SF7BW125 to SF12BW125 585 +))) 523 523 587 +((( 524 524 868.8 - FSK 589 +))) 525 525 591 +((( 592 + 593 +))) 526 526 595 +((( 527 527 (% style="color:blue" %)**Downlink:** 597 +))) 528 528 599 +((( 529 529 Uplink channels 1-9 (RX1) 601 +))) 530 530 603 +((( 531 531 869.525 - SF9BW125 (RX2 downlink only) 605 +))) 532 532 533 533 534 534 ... ... @@ -549,49 +549,91 @@ 549 549 * Check what sub-band the LoRaWAN server ask from the OTAA Join Accept message and switch to that sub-band 550 550 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 551 551 552 - 553 553 === 2.8.3 CN470-510 (CN470) === 554 554 628 +((( 555 555 Used in China, Default use CHE=1 630 +))) 556 556 632 +((( 557 557 (% style="color:blue" %)**Uplink:** 634 +))) 558 558 636 +((( 559 559 486.3 - SF7BW125 to SF12BW125 638 +))) 560 560 640 +((( 561 561 486.5 - SF7BW125 to SF12BW125 642 +))) 562 562 644 +((( 563 563 486.7 - SF7BW125 to SF12BW125 646 +))) 564 564 648 +((( 565 565 486.9 - SF7BW125 to SF12BW125 650 +))) 566 566 652 +((( 567 567 487.1 - SF7BW125 to SF12BW125 654 +))) 568 568 656 +((( 569 569 487.3 - SF7BW125 to SF12BW125 658 +))) 570 570 660 +((( 571 571 487.5 - SF7BW125 to SF12BW125 662 +))) 572 572 664 +((( 573 573 487.7 - SF7BW125 to SF12BW125 666 +))) 574 574 668 +((( 669 + 670 +))) 575 575 672 +((( 576 576 (% style="color:blue" %)**Downlink:** 674 +))) 577 577 676 +((( 578 578 506.7 - SF7BW125 to SF12BW125 678 +))) 579 579 680 +((( 580 580 506.9 - SF7BW125 to SF12BW125 682 +))) 581 581 684 +((( 582 582 507.1 - SF7BW125 to SF12BW125 686 +))) 583 583 688 +((( 584 584 507.3 - SF7BW125 to SF12BW125 690 +))) 585 585 692 +((( 586 586 507.5 - SF7BW125 to SF12BW125 694 +))) 587 587 696 +((( 588 588 507.7 - SF7BW125 to SF12BW125 698 +))) 589 589 700 +((( 590 590 507.9 - SF7BW125 to SF12BW125 702 +))) 591 591 704 +((( 592 592 508.1 - SF7BW125 to SF12BW125 706 +))) 593 593 708 +((( 594 594 505.3 - SF12BW125 (RX2 downlink only) 710 +))) 595 595 596 596 597 597 ... ... @@ -616,111 +616,219 @@ 616 616 * Check what sub-band the LoRaWAN server ask from the OTAA Join Accept message and switch to that sub-band 617 617 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 618 618 619 - 620 620 === 2.8.5 AS920-923 & AS923-925 (AS923) === 621 621 737 +((( 622 622 (% style="color:blue" %)**Default Uplink channel:** 739 +))) 623 623 741 +((( 624 624 923.2 - SF7BW125 to SF10BW125 743 +))) 625 625 745 +((( 626 626 923.4 - SF7BW125 to SF10BW125 747 +))) 627 627 749 +((( 750 + 751 +))) 628 628 753 +((( 629 629 (% style="color:blue" %)**Additional Uplink Channel**: 755 +))) 630 630 757 +((( 631 631 (OTAA mode, channel added by JoinAccept message) 759 +))) 632 632 761 +((( 762 + 763 +))) 633 633 765 +((( 634 634 (% style="color:blue" %)**AS920~~AS923 for Japan, Malaysia, Singapore**: 767 +))) 635 635 769 +((( 636 636 922.2 - SF7BW125 to SF10BW125 771 +))) 637 637 773 +((( 638 638 922.4 - SF7BW125 to SF10BW125 775 +))) 639 639 777 +((( 640 640 922.6 - SF7BW125 to SF10BW125 779 +))) 641 641 781 +((( 642 642 922.8 - SF7BW125 to SF10BW125 783 +))) 643 643 785 +((( 644 644 923.0 - SF7BW125 to SF10BW125 787 +))) 645 645 789 +((( 646 646 922.0 - SF7BW125 to SF10BW125 791 +))) 647 647 793 +((( 794 + 795 +))) 648 648 797 +((( 649 649 (% style="color:blue" %)**AS923 ~~ AS925 for Brunei, Cambodia, Hong Kong, Indonesia, Laos, Taiwan, Thailand, Vietnam**: 799 +))) 650 650 801 +((( 651 651 923.6 - SF7BW125 to SF10BW125 803 +))) 652 652 805 +((( 653 653 923.8 - SF7BW125 to SF10BW125 807 +))) 654 654 809 +((( 655 655 924.0 - SF7BW125 to SF10BW125 811 +))) 656 656 813 +((( 657 657 924.2 - SF7BW125 to SF10BW125 815 +))) 658 658 817 +((( 659 659 924.4 - SF7BW125 to SF10BW125 819 +))) 660 660 821 +((( 661 661 924.6 - SF7BW125 to SF10BW125 823 +))) 662 662 825 +((( 826 + 827 +))) 663 663 829 +((( 664 664 (% style="color:blue" %)**Downlink:** 831 +))) 665 665 833 +((( 666 666 Uplink channels 1-8 (RX1) 835 +))) 667 667 837 +((( 668 668 923.2 - SF10BW125 (RX2) 839 +))) 669 669 670 670 671 671 672 672 === 2.8.6 KR920-923 (KR920) === 673 673 845 +((( 674 674 (% style="color:blue" %)**Default channel:** 847 +))) 675 675 849 +((( 676 676 922.1 - SF7BW125 to SF12BW125 851 +))) 677 677 853 +((( 678 678 922.3 - SF7BW125 to SF12BW125 855 +))) 679 679 857 +((( 680 680 922.5 - SF7BW125 to SF12BW125 859 +))) 681 681 861 +((( 862 + 863 +))) 682 682 865 +((( 683 683 (% style="color:blue" %)**Uplink: (OTAA mode, channel added by JoinAccept message)** 867 +))) 684 684 869 +((( 685 685 922.1 - SF7BW125 to SF12BW125 871 +))) 686 686 873 +((( 687 687 922.3 - SF7BW125 to SF12BW125 875 +))) 688 688 877 +((( 689 689 922.5 - SF7BW125 to SF12BW125 879 +))) 690 690 881 +((( 691 691 922.7 - SF7BW125 to SF12BW125 883 +))) 692 692 885 +((( 693 693 922.9 - SF7BW125 to SF12BW125 887 +))) 694 694 889 +((( 695 695 923.1 - SF7BW125 to SF12BW125 891 +))) 696 696 893 +((( 697 697 923.3 - SF7BW125 to SF12BW125 895 +))) 698 698 897 +((( 898 + 899 +))) 699 699 901 +((( 700 700 (% style="color:blue" %)**Downlink:** 903 +))) 701 701 905 +((( 702 702 Uplink channels 1-7(RX1) 907 +))) 703 703 909 +((( 704 704 921.9 - SF12BW125 (RX2 downlink only; SF12BW125 might be changed to SF9BW125) 911 +))) 705 705 706 706 707 707 708 708 === 2.8.7 IN865-867 (IN865) === 709 709 917 +((( 710 710 (% style="color:blue" %)**Uplink:** 919 +))) 711 711 921 +((( 712 712 865.0625 - SF7BW125 to SF12BW125 923 +))) 713 713 925 +((( 714 714 865.4025 - SF7BW125 to SF12BW125 927 +))) 715 715 929 +((( 716 716 865.9850 - SF7BW125 to SF12BW125 931 +))) 717 717 933 +((( 934 + 935 +))) 718 718 937 +((( 719 719 (% style="color:blue" %)**Downlink:** 939 +))) 720 720 941 +((( 721 721 Uplink channels 1-3 (RX1) 943 +))) 722 722 945 +((( 723 723 866.550 - SF10BW125 (RX2) 947 +))) 724 724 725 725 726 726 ... ... @@ -732,6 +732,8 @@ 732 732 * Blink once when device transmit a packet. 733 733 734 734 959 + 960 + 735 735 == 2.10 Firmware Change Log == 736 736 737 737 ... ... @@ -746,26 +746,51 @@ 746 746 747 747 = 3. Configure LSPH01 via AT Command or LoRaWAN Downlink = 748 748 975 +((( 749 749 Use can configure LSPH01 via AT Command or LoRaWAN Downlink. 977 +))) 750 750 751 -* AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 752 -* LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 979 +* ((( 980 +AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 981 +))) 982 +* ((( 983 +LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 984 +))) 753 753 986 +((( 754 754 There are two kinds of commands to configure LSPH01, they are: 988 +))) 755 755 756 -* (% style="color:#4f81bd" %)** General Commands**. 990 +* ((( 991 +(% style="color:#4f81bd" %)** General Commands**. 992 +))) 757 757 994 +((( 758 758 These commands are to configure: 996 +))) 759 759 760 -* General system settings like: uplink interval. 761 -* LoRaWAN protocol & radio related command. 998 +* ((( 999 +General system settings like: uplink interval. 1000 +))) 1001 +* ((( 1002 +LoRaWAN protocol & radio related command. 1003 +))) 762 762 1005 +((( 763 763 They are same for all Dragino Device which support DLWS-005 LoRaWAN Stack. These commands can be found on the wiki:[[End Device AT Commands and Downlink Command>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/]] 1007 +))) 764 764 1009 +((( 1010 + 1011 +))) 765 765 766 -* (% style="color:#4f81bd" %)** Commands special design for LSPH01** 1013 +* ((( 1014 +(% style="color:#4f81bd" %)** Commands special design for LSPH01** 1015 +))) 767 767 1017 +((( 768 768 These commands only valid for LSPH01, as below: 1019 +))) 769 769 770 770 771 771 ... ... @@ -779,18 +779,28 @@ 779 779 780 780 781 781 1033 +((( 782 782 (% style="color:#037691" %)**Downlink Command: 0x01** 1035 +))) 783 783 1037 +((( 784 784 Format: Command Code (0x01) followed by 3 bytes time value. 1039 +))) 785 785 1041 +((( 786 786 If the downlink payload=0100003C, it means set the END Node’s Transmit Interval to 0x00003C=60(S), while type code is 01. 1043 +))) 787 787 788 -* Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 789 -* Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 1045 +* ((( 1046 +Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 1047 +))) 1048 +* ((( 1049 +Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 790 790 791 791 1052 + 1053 +))) 792 792 793 - 794 794 == 3.2 Set Interrupt Mode == 795 795 796 796 Feature, Set Interrupt mode for GPIO_EXIT. ... ... @@ -800,16 +800,31 @@ 800 800 [[image:image-20220607171716-9.png]] 801 801 802 802 1064 +((( 803 803 (% style="color:#037691" %)**Downlink Command: 0x06** 1066 +))) 804 804 1068 +((( 805 805 Format: Command Code (0x06) followed by 3 bytes. 1070 +))) 806 806 1072 +((( 807 807 This means that the interrupt mode of the end node is set to 0x000003=3 (rising edge trigger), and the type code is 06. 1074 +))) 808 808 809 -* Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 810 -* Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1076 +* ((( 1077 +Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 1078 +))) 1079 +* ((( 1080 +Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1081 +))) 811 811 1083 +((( 1084 + 1085 +))) 812 812 1087 + 1088 + 813 813 == 3.3 Calibrate Sensor == 814 814 815 815 Detail See [[Calibration Guide>>path:#H2.7Calibration]] for the user of 0x13 and 0x14 downlink commands ... ... @@ -827,7 +827,6 @@ 827 827 * Reply to the confirmation package: 26 01 828 828 * Reply to non-confirmed packet: 26 00 829 829 830 - 831 831 Device will send an uplink after got this downlink command. With below payload: 832 832 833 833 Configures info payload: ... ... @@ -985,9 +985,13 @@ 985 985 986 986 === 4.3.2 Replace the battery === 987 987 1263 +((( 988 988 You can change the battery in the LSPH01.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board. 1265 +))) 989 989 1267 +((( 990 990 The default battery pack of LSPH01 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes) 1269 +))) 991 991 992 992 993 993 ... ... @@ -1008,7 +1008,9 @@ 1008 1008 (% style="background-color:yellow" %)** USB TTL RXD <~-~-~-~-> UART_TXD** 1009 1009 1010 1010 1290 +((( 1011 1011 In the PC, you need to set the serial baud rate to (% style="color:green" %)**9600**(%%) to access the serial console for LSPH01. LSPH01 will output system info once power on as below: 1292 +))) 1012 1012 1013 1013 1014 1014 [[image:1654593712276-618.png]] ... ... @@ -1050,7 +1050,6 @@ 1050 1050 * (% style="color:red" %)**IN865**(%%): LoRaWAN IN865 band 1051 1051 * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band 1052 1052 1053 - 1054 1054 = 9. Packing Info = 1055 1055 1056 1056 ... ... @@ -1065,7 +1065,6 @@ 1065 1065 * Package Size / pcs : cm 1066 1066 * Weight / pcs : g 1067 1067 1068 - 1069 1069 = 10. Support = 1070 1070 1071 1071 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.