Last modified by Mengting Qiu on 2024/03/07 08:41
<
From version < 85.10 >
edited by Xiaoling
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To version < 94.6 >
edited by Xiaoling
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Title
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1 -LSPH01-LoRaWAN Soil pH Sensor User Manual
1 +LLDS12-LoRaWAN LiDAR ToF Distance Sensor User Manual
Content
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1 1  (% style="text-align:center" %)
2 -[[image:1654592399090-860.png||height="521" width="483"]]
2 +[[image:image-20220610095606-1.png]]
3 3  
4 4  
5 +**Contents:**
5 5  
6 6  
7 -**Contents:**
8 8  
9 -* [[1. Introduction>>path:#H1.Introduction]]
10 -** [[1.1 ​What is LoRaWAN Soil pH Sensor>>path:#H1.1200BWhatisLoRaWANSoilpHSensor]]
11 -** [[​1.2 Features>>path:#H200B1.2Features]]
12 -** [[1.3 Probe Specification>>path:#H1.3ProbeSpecification]]
13 -** [[1.4 ​Applications>>path:#H1.4200BApplications]]
14 -** [[1.5 Pin mapping and power on>>path:#H1.5Pinmappingandpoweron]]
15 -* [[2. Configure LSPH01 to connect to LoRaWAN network>>path:#H2.ConfigureLSPH01toconnecttoLoRaWANnetwork]]
16 -** [[2.1 How it works>>path:#H2.1Howitworks]]
17 -** [[2.2 ​Quick guide to connect to LoRaWAN server (OTAA)>>path:#H2.2200BQuickguidetoconnecttoLoRaWANserver28OTAA29]]
18 -** [[2.3 ​Uplink Payload>>path:#H2.3200BUplinkPayload]]
19 -*** [[2.3.1 Battery Info>>path:#H2.3.1BatteryInfo]]
20 -*** [[2.3.2 DS18B20 Temperature sensor>>path:#H2.3.2DS18B20Temperaturesensor]]
21 -*** [[2.3.3 Soil pH>>path:#H2.3.3SoilpH]]
22 -*** [[2.3.4 Soil Temperature>>path:#H2.3.4SoilTemperature]]
23 -*** [[2.3.5 Interrupt Pin>>path:#H2.3.5InterruptPin]]
24 -*** [[2.3.6 Message Type>>path:#H2.3.6MessageType]]
25 -*** [[2.3.7 Decode payload in The Things Network>>path:#H2.3.7DecodepayloadinTheThingsNetwork]]
26 -** [[2.4 Uplink Interval>>path:#H2.4UplinkInterval]]
27 -** [[2.5 ​Show Data in DataCake IoT Server>>path:#H2.5200BShowDatainDataCakeIoTServer]]
28 -** [[2.6 Installation and Maintain>>path:#H2.6InstallationandMaintain]]
29 -*** [[2.6.1 Before measurement>>path:#H2.6.1Beforemeasurement]]
30 -*** [[2.6.2 Measurement>>path:#H2.6.2Measurement]]
31 -*** [[2.6.3 Maintain Probe>>path:#H2.6.3MaintainProbe]]
32 -** [[2.7 Calibration>>path:#H2.7Calibration]]
33 -** [[2.8 Frequency Plans>>path:#H2.8FrequencyPlans]]
34 -*** [[2.8.1 EU863-870 (EU868)>>path:#H2.8.1EU863-87028EU86829]]
35 -*** [[2.8.2 US902-928(US915)>>path:#H2.8.2US902-92828US91529]]
36 -*** [[2.8.3 CN470-510 (CN470)>>path:#H2.8.3CN470-51028CN47029]]
37 -*** [[2.8.4 AU915-928(AU915)>>path:#H2.8.4AU915-92828AU91529]]
38 -*** [[2.8.5 AS920-923 & AS923-925 (AS923)>>path:#H2.8.5AS920-92326AS923-92528AS92329]]
39 -*** [[2.8.6 KR920-923 (KR920)>>path:#H2.8.6KR920-92328KR92029]]
40 -*** [[2.8.7 IN865-867 (IN865)>>path:#H2.8.7IN865-86728IN86529]]
41 -** [[2.9 LED Indicator>>path:#H2.9LEDIndicator]]
42 -** [[2.10 ​Firmware Change Log>>path:#H2.10200BFirmwareChangeLog]]
43 -* [[3. Configure LSPH01 via AT Command or LoRaWAN Downlink>>path:#H3.ConfigureLSPH01viaATCommandorLoRaWANDownlink]]
44 -** [[3.1 Set Transmit Interval Time>>path:#H3.1SetTransmitIntervalTime]]
45 -** [[3.2 Set Interrupt Mode>>path:#H3.2SetInterruptMode]]
46 -** [[3.3 Calibrate Sensor>>path:#H3.3CalibrateSensor]]
47 -** [[3.4 Get Firmware Version Info>>path:#H3.4GetFirmwareVersionInfo]]
48 -* [[4. Battery & How to replace>>path:#H4.Battery26Howtoreplace]]
49 -** [[4.1 Battery Type>>path:#H4.1BatteryType]]
50 -** [[4.2 Replace Battery>>path:#H4.2ReplaceBattery]]
51 -** [[4.3 Power Consumption Analyze>>path:#H4.3PowerConsumptionAnalyze]]
52 -*** [[4.3.1 ​Battery Note>>path:#H4.3.1200BBatteryNote]]
53 -*** [[​4.3.2 Replace the battery>>path:#H200B4.3.2Replacethebattery]]
54 -* [[5. Use AT Command>>path:#H5.UseATCommand]]
55 -** [[5.1 Access AT Commands>>path:#H5.1AccessATCommands]]
56 -* [[6. FAQ>>path:#H6.FAQ]]
57 -** [[6.1 How to change the LoRa Frequency Bands/Region>>path:#H6.1HowtochangetheLoRaFrequencyBands2FRegion]]
58 -* [[7. Trouble Shooting>>path:#H7.TroubleShooting]]
59 -** [[7.1 AT Commands input doesn’t work>>path:#H7.1ATCommandsinputdoesn2019twork]]
60 -* [[8. Order Info>>path:#H8.OrderInfo]]
61 -* [[9. ​Packing Info>>path:#H9.200BPackingInfo]]
62 -* [[10. ​Support>>path:#H10.A0200BSupport]]
63 63  
64 64  
65 65  
66 66  
67 -= 1. Introduction =
13 += 1.  Introduction =
68 68  
69 -== 1.1 ​What is LoRaWAN Soil pH Sensor ==
15 +== 1.1 ​ What is LoRaWAN LiDAR ToF Distance Sensor ==
70 70  
71 71  (((
72 -The Dragino LSPH01 is a (% style="color:#4f81bd" %)**LoRaWAN Soil pH Sensor**(%%) for IoT of Agriculture. It is designed to measure the soil PH and soil temperature, so to send to the platform to analyze the soil acid or alkali level. The probe is IP68 waterproof.
73 -)))
18 +
74 74  
75 -(((
76 -LSPH01 probe is made by Solid AgCl reference electrode and Pure metal pH sensitive electrode. It can detect soil's** (% style="color:#4f81bd" %)pH (%%)**with high accuracy and stable value. The LSPH01 probe can be buried into soil for long time use.
77 -)))
20 +The Dragino LLDS12 is a (% style="color:blue" %)**LoRaWAN LiDAR ToF (Time of Flight) Distance Sensor**(%%) for Internet of Things solution. It is capable to measure the distance to an object as close as 10 centimeters (+/- 5cm up to 6m) and as far as 12 meters (+/-1% starting at 6m)!. The LiDAR probe uses laser induction technology for distance measurement.
78 78  
79 -(((
80 -The LoRa wireless technology used in LSPH01 allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption.
81 -)))
22 +The LLDS12 can be applied to scenarios such as horizontal distance measurement, parking management system, object proximity and presence detection, intelligent trash can management system, robot obstacle avoidance, automatic control, sewer, etc.
82 82  
83 -(((
84 -LSPH01 is powered by (% style="color:#4f81bd" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years.
85 -)))
24 +It detects the distance between the measured object and the sensor, and uploads the value via wireless to LoRaWAN IoT Server.
86 86  
87 -(((
88 -Each LSPH01 is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on.
89 -)))
26 +The LoRa wireless technology used in LLDS12 allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption.
90 90  
28 +LLDS12 is powered by (% style="color:blue" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years.
91 91  
92 -[[image:1654592435432-887.png]]
30 +Each LLDS12 is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on.
31 +)))
93 93  
94 94  
34 +[[image:1654826306458-414.png]]
95 95  
96 96  
97 -== ​1.2 Features ==
98 98  
38 +== ​1.2  Features ==
39 +
99 99  * LoRaWAN 1.0.3 Class A
100 100  * Ultra-low power consumption
101 -* Monitor soil pH with temperature compensation.
102 -* Monitor soil temperature
42 +* Laser technology for distance detection
43 +* Operating Range - 0.1m~~12m①
44 +* Accuracy - ±5cm@(0.1-6m), ±1%@(6m-12m)
103 103  * Monitor Battery Level
104 -* Support pH calibration by end user
105 105  * Bands: CN470/EU433/KR920/US915/EU868/AS923/AU915/IN865
106 106  * AT Commands to change parameters
107 107  * Uplink on periodically
108 108  * Downlink to change configure
109 -* IP66 Waterproof Enclosure
110 -* IP68 rate for the Sensor Probe
111 111  * 8500mAh Battery for long term use
112 112  
52 +== 1.3  Probe Specification ==
113 113  
54 +* Storage temperature ：-20℃~~75℃
55 +* Operating temperature - -20℃~~60℃
56 +* Operating Range - 0.1m~~12m①
57 +* Accuracy - ±5cm@(0.1-6m), ±1%@(6m-12m)
58 +* Distance resolution - 5mm
59 +* Ambient light immunity - 70klux
60 +* Enclosure rating - IP65
61 +* Light source - LED
62 +* Central wavelength - 850nm
63 +* FOV - 3.6°
64 +* Material of enclosure - ABS+PC
65 +* Wire length - 25cm
114 114  
115 -== 1.3 Probe Specification ==
67 +== 1.4  Probe Dimension ==
116 116  
117 117  
118 -(% style="color:#4f81bd" %)**Soil pH:**
70 +[[image:1654827224480-952.png]]
119 119  
120 -* Range: 3 ~~ 10 pH
121 -* Resolution: 0.01 pH
122 -* Accuracy: ±2% under (0~~50 ℃, Accuracy will poor under 0 due to frozen)
123 -* Temperature Compensation Range: 0 ~~ 50℃
124 -* IP68 Protection
125 -* Length: 3.5 meters
126 126  
127 -(% style="color:#4f81bd" %)**Soil Temperature:**
128 128  
129 -* Range -40℃～85℃
130 -* Resolution: 0.1℃
131 -* Accuracy: <±0.5℃(-10℃～40℃)，<±0.8℃ (others)
132 -* IP68 Protection
133 -* Length: 3.5 meters
74 +== 1.5 ​ Applications ==
134 134  
76 +* Horizontal distance measurement
77 +* Parking management system
78 +* Object proximity and presence detection
79 +* Intelligent trash can management system
80 +* Robot obstacle avoidance
81 +* Automatic control
82 +* Sewer
135 135  
84 +== 1.6 Pin mapping and power on ==
136 136  
137 -== 1.4 ​Applications ==
138 138  
139 -* Smart Agriculture
87 +[[image:1654827332142-133.png]]
140 140  
141 141  
142 142  
143 -== 1.5 Pin mapping and power on ==
91 += 2. Configure LLDS12 to connect to LoRaWAN network =
144 144  
145 -[[image:1654592472094-134.png]]
146 -
147 -
148 -
149 -= 2. Configure LSPH01 to connect to LoRaWAN network =
150 -
151 151  == 2.1 How it works ==
152 152  
153 153  (((
154 -The LSPH01 is configured as LoRaWAN OTAA Class A mode by default. It has OTAA keys to join LoRaWAN network. To connect a local LoRaWAN network, you need to input the OTAA keys in the LoRaWAN IoT server and power on the LSPH01. It will automatically join the network via OTAA and start to send the sensor value. The default uplink interval is 20 minutes.
96 +The LLDS12 is configured as LoRaWAN OTAA Class A mode by default. It has OTAA keys to join LoRaWAN network. To connect a local LoRaWAN network, you need to input the OTAA keys in the LoRaWAN IoT server and power on the LLDS12. It will automatically join the network via OTAA and start to send the sensor value. The default uplink interval is 20 minutes.
155 155  )))
156 156  
157 157  (((
158 -In case you can’t set the OTAA keys in the LoRaWAN OTAA server, and you have to use the keys from the server, you can [[use AT Commands >>||anchor="H5.UseATCommand"]]to set the keys in the LSPH01.
100 +In case you can’t set the OTAA keys in the LoRaWAN OTAA server, and you have to use the keys from the server, you can [[use AT Commands >>||anchor="H6.UseATCommand"]]to set the keys in the LLDS12.
159 159  )))
160 160  
161 161  
... ... @@ -166,7 +166,7 @@
166 166  )))
167 167  
168 168  (((
169 -[[image:1654592492399-921.png]]
111 +[[image:1654827857527-556.png]]
170 170  )))
171 171  
172 172  (((
... ... @@ -335,8 +335,6 @@
335 335  |(% style="width:160px" %)0x02|(% style="width:163px" %)Reply configures info|(% style="width:173px" %)[[Configure Info Payload>>||anchor="H3.4GetFirmwareVersionInfo"]]
336 336  |(% style="width:160px" %)0x03|(% style="width:163px" %)Reply Calibration Info|(% style="width:173px" %)[[Calibration Payload>>||anchor="H2.7Calibration"]]
337 337  
338 -
339 -
340 340  === 2.3.7 Decode payload in The Things Network ===
341 341  
342 342  While using TTN network, you can add the payload format to decode the payload.
... ... @@ -356,7 +356,7 @@
356 356  
357 357  == 2.4 Uplink Interval ==
358 358  
359 -The LSPH01 by default uplink the sensor data every 20 minutes. User can change this interval by AT Command or LoRaWAN Downlink Command. See this link: [[Change Uplink Interval>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/#H4.1ChangeUplinkInterval]]
299 +The LSPH01 by default uplink the sensor data every 20 minutes. User can change this interval by AT Command or LoRaWAN Downlink Command. See this link: [[Change Uplink Interval>>doc:Main.End Device AT Commands and Downlink Command.WebHome||anchor="H4.1ChangeUplinkInterval"]]
360 360  
361 361  
362 362  
... ... @@ -520,11 +520,9 @@
520 520  (% style="color:#037691" %)**Calibration Payload**
521 521  
522 522  (% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %)
523 -|(((
524 -**Size**
525 -
526 -**(bytes)**
527 -)))|**1**|**1**|**1**|**7**|**1**
463 +|=(% style="width: 62.5px;" %)(((
464 +**Size (bytes)**
465 +)))|=(% style="width: 89px;" %)**1**|=(% style="width: 89px;" %)**1**|=(% style="width: 89px;" %)**1**|=(% style="width: 89px;" %)**7**|=(% style="width: 89px;" %)**1**
528 528  |**Value**|(((
529 529  PH4
530 530  
... ... @@ -975,10 +975,10 @@
975 975  
976 976  
977 977  
978 -= 3. Configure LSPH01 via AT Command or LoRaWAN Downlink =
916 += 4.  Configure LLDS12 via AT Command or LoRaWAN Downlink =
979 979  
980 980  (((
981 -Use can configure LSPH01 via AT Command or LoRaWAN Downlink.
919 +Use can configure LLDS12 via AT Command or LoRaWAN Downlink.
982 982  )))
983 983  
984 984  * (((
... ... @@ -989,6 +989,8 @@
989 989  )))
990 990  
991 991  (((
930 +
931 +
992 992  There are two kinds of commands to configure LSPH01, they are:
993 993  )))
994 994  
... ... @@ -1179,12 +1179,12 @@
1179 1179  
1180 1180  
1181 1181  
1182 -= 4. Battery & How to replace =
1122 += 5.  Battery & How to replace =
1183 1183  
1184 -== 4.1 Battery Type ==
1124 +== 5.1  Battery Type ==
1185 1185  
1186 1186  (((
1187 -LSPH01 is equipped with a [[8500mAH ER26500 Li-SOCI2 battery>>url:https://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]]. The battery is un-rechargeable battery with low discharge rate targeting for 8~~10 years use. This type of battery is commonly used in IoT target for long-term running, such as water meter.
1127 +LLDS12 is equipped with a [[8500mAH ER26500 Li-SOCI2 battery>>url:https://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]]. The battery is un-rechargeable battery with low discharge rate targeting for 8~~10 years use. This type of battery is commonly used in IoT target for long-term running, such as water meter.
1188 1188  )))
1189 1189  
1190 1190  (((
... ... @@ -1194,13 +1194,13 @@
1194 1194  [[image:1654593587246-335.png]]
1195 1195  
1196 1196  
1197 -Minimum Working Voltage for the LSPH01:
1137 +Minimum Working Voltage for the LLDS12:
1198 1198  
1199 -LSPH01:  2.45v ~~ 3.6v
1139 +LLDS12:  2.45v ~~ 3.6v
1200 1200  
1201 1201  
1202 1202  
1203 -== 4.2 Replace Battery ==
1143 +== 5.2  Replace Battery ==
1204 1204  
1205 1205  (((
1206 1206  Any battery with range 2.45 ~~ 3.6v can be a replacement. We recommend to use Li-SOCl2 Battery.
... ... @@ -1212,7 +1212,7 @@
1212 1212  
1213 1213  
1214 1214  
1215 -== 4.3 Power Consumption Analyze ==
1155 +== 5.3  Power Consumption Analyze ==
1216 1216  
1217 1217  (((
1218 1218  Dragino Battery powered product are all runs in Low Power mode. We have an update battery calculator which base on the measurement of the real device. User can use this calculator to check the battery life and calculate the battery life if want to use different transmit interval.
... ... @@ -1255,7 +1255,7 @@
1255 1255  
1256 1256  
1257 1257  
1258 -=== 4.3.1 ​Battery Note ===
1198 +=== 5.3.1  ​Battery Note ===
1259 1259  
1260 1260  (((
1261 1261  The Li-SICO battery is designed for small current / long period application. It is not good to use a high current, short period transmit method. The recommended minimum period for use of this battery is 5 minutes. If you use a shorter period time to transmit LoRa, then the battery life may be decreased.
... ... @@ -1263,23 +1263,23 @@
1263 1263  
1264 1264  
1265 1265  
1266 -=== ​4.3.2 Replace the battery ===
1206 +=== ​5.3.2  Replace the battery ===
1267 1267  
1268 1268  (((
1269 -You can change the battery in the LSPH01.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board.
1209 +You can change the battery in the LLDS12.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board.
1270 1270  )))
1271 1271  
1272 1272  (((
1273 -The default battery pack of LSPH01 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes)
1213 +The default battery pack of LLDS12 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes)
1274 1274  )))
1275 1275  
1276 1276  
1277 1277  
1278 -= 5. Use AT Command =
1218 += 6.  Use AT Command =
1279 1279  
1280 -== 5.1 Access AT Commands ==
1220 +== 6.1  Access AT Commands ==
1281 1281  
1282 -LSPH01 supports AT Command set in the stock firmware. You can use a USB to TTL adapter to connect to LSPH01 for using AT command, as below.
1222 +LLDS12 supports AT Command set in the stock firmware. You can use a USB to TTL adapter to connect to LLDS12 for using AT command, as below.
1283 1283  
1284 1284  [[image:1654593668970-604.png]]
1285 1285  
... ... @@ -1302,26 +1302,53 @@
1302 1302  Valid AT Command please check [[Configure Device>>||anchor="H3.ConfigureLSPH01viaATCommandorLoRaWANDownlink"]].
1303 1303  
1304 1304  
1305 -= 6. FAQ =
1245 += 7.  FAQ =
1306 1306  
1307 -== 6.1 How to change the LoRa Frequency Bands/Region ==
1247 +== 7.1  How to change the LoRa Frequency Bands/Region ==
1308 1308  
1309 1309  You can follow the instructions for [[how to upgrade image>>||anchor="H2.10200BFirmwareChangeLog"]].
1310 1310  When downloading the images, choose the required image file for download. ​
1311 1311  
1312 1312  
1313 -= 7. Trouble Shooting =
1253 += 8.  Trouble Shooting =
1314 1314  
1315 -== 7.1 AT Commands input doesn’t work ==
1255 +== 8.1  AT Commands input doesn’t work ==
1316 1316  
1257 +
1317 1317  In the case if user can see the console output but can’t type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn’t send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string.
1318 1318  
1319 1319  
1320 -= 8. Order Info =
1261 +== 8.2  Significant error between the output distant value of LiDAR and actual distance ==
1321 1321  
1322 -Part Number: (% style="color:blue" %)**LSPH01-XX**
1323 1323  
1264 +(((
1265 +(% style="color:blue" %)**Cause ①**(%%)**：**Due to the physical principles of The LiDAR probe, the above phenomenon is likely to occur if the detection object is the material with high reflectivity (such as mirror, smooth floor tile, etc.) or transparent substance (such as glass and water, etc.)
1266 +)))
1324 1324  
1268 +(((
1269 +Troubleshooting: Please avoid use of this product under such circumstance in practice.
1270 +)))
1271 +
1272 +(((
1273 +
1274 +)))
1275 +
1276 +(((
1277 +(% style="color:blue" %)**Cause ②**(%%)**: **The IR-pass filters are blocked.
1278 +)))
1279 +
1280 +(((
1281 +Troubleshooting: please use dry dust-free cloth to gently remove the foreign matter.
1282 +)))
1283 +
1284 +
1285 +
1286 += 9.  Order Info =
1287 +
1288 +
1289 +Part Number: (% style="color:blue" %)**LLDS12-XX**
1290 +
1291 +
1325 1325  (% style="color:blue" %)**XX**(%%): The default frequency band
1326 1326  
1327 1327  * (% style="color:red" %)**AS923**(%%):  LoRaWAN AS923 band
... ... @@ -1333,12 +1333,13 @@
1333 1333  * (% style="color:red" %)**IN865**(%%):  LoRaWAN IN865 band
1334 1334  * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band
1335 1335  
1336 -= 9. ​Packing Info =
1337 1337  
1304 += 10. ​ Packing Info =
1338 1338  
1306 +
1339 1339  **Package Includes**:
1340 1340  
1341 -* LSPH01 LoRaWAN Soil Ph Sensor x 1
1309 +* LLDS12 LoRaWAN LiDAR Distance Sensor x 1
1342 1342  
1343 1343  **Dimension and weight**:
1344 1344  
... ... @@ -1347,8 +1347,9 @@
1347 1347  * Package Size / pcs : cm
1348 1348  * Weight / pcs : g
1349 1349  
1350 -= 10. ​Support =
1351 1351  
1319 += 11.  ​Support =
1320 +
1352 1352  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
1353 1353  * Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to [[support@dragino.com>>url:http://../../../../../../D:%5C%E5%B8%82%E5%9C%BA%E8%B5%84%E6%96%99%5C%E8%AF%B4%E6%98%8E%E4%B9%A6%5CLoRa%5CLT%E7%B3%BB%E5%88%97%5Csupport@dragino.com]].
1354 1354  
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