Changes for page LMDS200 -- LoRaWAN Microwave Radar Distance Sensor User Manual
Last modified by Xiaoling on 2025/04/27 16:45
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... ... @@ -68,19 +68,30 @@ 68 68 69 69 70 70 71 + 71 71 = 1. Introduction = 72 72 73 73 == 1.1 What is LoRaWAN Soil pH Sensor == 74 74 76 +((( 75 75 The Dragino LSPH01 is a (% style="color:#4f81bd" %)**LoRaWAN Soil pH Sensor**(%%) for IoT of Agriculture. It is designed to measure the soil PH and soil temperature, so to send to the platform to analyze the soil acid or alkali level. The probe is IP68 waterproof. 78 +))) 76 76 80 +((( 77 77 LSPH01 probe is made by Solid AgCl reference electrode and Pure metal pH sensitive electrode. It can detect soil's** (% style="color:#4f81bd" %)pH (%%)**with high accuracy and stable value. The LSPH01 probe can be buried into soil for long time use. 82 +))) 78 78 84 +((( 79 79 The LoRa wireless technology used in LSPH01 allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption. 86 +))) 80 80 88 +((( 81 81 LSPH01 is powered by (% style="color:#4f81bd" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years. 90 +))) 82 82 92 +((( 83 83 Each LSPH01 is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on. 94 +))) 84 84 85 85 86 86 [[image:1654592435432-887.png]] ... ... @@ -211,7 +211,9 @@ 211 211 [[image:image-20220607170442-2.png]] 212 212 213 213 225 +((( 214 214 (% style="color:blue" %)**Step 3**(%%)**:** The LSPH01 will auto join to the TTN network. After join success, it will start to upload messages to TTN and you can see the messages in the panel. 227 +))) 215 215 216 216 [[image:1654592697690-910.png]] 217 217 ... ... @@ -219,11 +219,17 @@ 219 219 220 220 == 2.3 Uplink Payload == 221 221 235 +((( 222 222 LSPH01 will uplink payload via LoRaWAN with below payload format: 237 +))) 223 223 239 +((( 224 224 Uplink payload includes in total 11 bytes. 241 +))) 225 225 243 +((( 226 226 Normal uplink payload: 245 +))) 227 227 228 228 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 229 229 |((( ... ... @@ -307,20 +307,21 @@ 307 307 308 308 === 2.3.6 Message Type === 309 309 329 +((( 310 310 For a normal uplink payload, the message type is always 0x01. 331 +))) 311 311 333 +((( 312 312 Valid Message Type: 335 +))) 313 313 314 314 315 315 (% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 316 -|**Message Type Code**|**Description**|**Payload** 339 +|=**Message Type Code**|=**Description**|=**Payload** 317 317 |0x01|Normal Uplink|[[Normal Uplink Payload>>path:#H2.3200BUplinkPayload]] 318 318 |0x02|Reply configures info|[[Configure Info Payload>>path:#H3.4GetFirmwareVersionInfo]] 319 319 |0x03|Reply Calibration Info|[[Calibration Payload>>path:#H2.7Calibration]] 320 320 321 - 322 - 323 - 324 324 === 2.3.7 Decode payload in The Things Network === 325 325 326 326 While using TTN network, you can add the payload format to decode the payload. ... ... @@ -346,12 +346,21 @@ 346 346 347 347 == 2.5 Show Data in DataCake IoT Server == 348 348 369 +((( 349 349 [[DATACAKE>>url:https://datacake.co/]] provides a human friendly interface to show the sensor data, once we have data in TTN, we can use [[DATACAKE>>url:https://datacake.co/]] to connect to TTN and see the data in DATACAKE. Below are the steps: 371 +))) 350 350 373 +((( 374 + 375 +))) 351 351 377 +((( 352 352 (% style="color:blue" %)**Step 1**(%%)**: Be sure that your device is programmed and properly connected to the network at this time.** 379 +))) 353 353 381 +((( 354 354 (% style="color:blue" %)**Step 2**(%%)**: To configure the Application to forward data to DATACAKE you will need to add integration. To add the DATACAKE integration, perform the following steps:** 383 +))) 355 355 356 356 357 357 [[image:1654592790040-760.png]] ... ... @@ -374,9 +374,13 @@ 374 374 [[image:1654592856403-259.png]] 375 375 376 376 406 +((( 377 377 (% style="color:blue" %)**Step 5**(%%)**: add payload decode** 408 +))) 378 378 410 +((( 379 379 Download Datacake decoder from: [[https:~~/~~/www.dragino.com/downloads/index.pHp?dir=LoRa_End_Node/LSPH01/Decoder/>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_End_Node/LSNPK01/Decoder/]] 412 +))) 380 380 381 381 382 382 [[image:1654592878525-845.png]] ... ... @@ -399,8 +399,10 @@ 399 399 === 2.6.1 Before measurement === 400 400 401 401 ((( 435 +((( 402 402 If the LSPH01 has more than 7 days not use or just clean the pH probe. User should put the probe inside pure water for more than 24 hours for activation. If no put in water, user need to put inside soil for more than 24 hours to ensure the measurement accuracy. 403 403 ))) 438 +))) 404 404 405 405 406 406 ... ... @@ -407,24 +407,45 @@ 407 407 === 2.6.2 Measurement === 408 408 409 409 445 +((( 410 410 (% style="color:#4f81bd" %)**Measurement the soil surface:** 447 +))) 411 411 449 +((( 412 412 [[image:1654592946732-634.png]] 451 +))) 413 413 453 +((( 414 414 Choose the proper measuring position. Split the surface soil according to the measured deep. 455 +))) 415 415 457 +((( 416 416 Put pure water, or rainwater to make the soil of measurement point to moist mud. Remove rocks or hard things. 459 +))) 417 417 461 +((( 418 418 Slowly insert the probe to the measure point. Don’t use large force which will break the probe. Make sure not shake when inserting. 463 +))) 419 419 465 +((( 420 420 Put soil over the probe after insert. And start to measure. 467 +))) 421 421 469 +((( 470 + 471 +))) 422 422 473 +((( 423 423 (% style="color:#4f81bd" %)**Measurement inside soil:** 475 +))) 424 424 477 +((( 425 425 Dig a hole with diameter > 20CM. 479 +))) 426 426 481 +((( 427 427 Insert the probe inside, method like measure the surface. 483 +))) 428 428 429 429 430 430 ... ... @@ -454,9 +454,13 @@ 454 454 455 455 == 2.7 Calibration == 456 456 513 +((( 457 457 User can do calibration for the probe. It is limited to use below pH buffer solution to calibrate: 4.00, 6.86, 9.18. When calibration, user need to clean the electrode and put the probe in the pH buffer solution to wait the value stable ( a new clean electrode might need max 24 hours to be stable). 515 +))) 458 458 517 +((( 459 459 After stable, user can use below command to calibrate. 519 +))) 460 460 461 461 [[image:image-20220607171149-4.png]] 462 462 ... ... @@ -463,7 +463,7 @@ 463 463 464 464 (% style="color:#037691" %)**Calibration Payload** 465 465 466 -(% border="1" cellspacing="10" style="background-color:#ffffcc; width:510px" %) 526 +(% border="1" cellspacing="10" style="background-color:#ffffcc; color:green; width:510px" %) 467 467 |((( 468 468 **Size** 469 469 ... ... @@ -493,7 +493,6 @@ 493 493 494 494 495 495 496 - 497 497 == 2.8 Frequency Plans == 498 498 499 499 ((( ... ... @@ -503,32 +503,61 @@ 503 503 504 504 === 2.8.1 EU863-870 (EU868) === 505 505 565 +((( 506 506 (% style="color:blue" %)**Uplink:** 567 +))) 507 507 569 +((( 508 508 868.1 - SF7BW125 to SF12BW125 571 +))) 509 509 573 +((( 510 510 868.3 - SF7BW125 to SF12BW125 and SF7BW250 575 +))) 511 511 577 +((( 512 512 868.5 - SF7BW125 to SF12BW125 579 +))) 513 513 581 +((( 514 514 867.1 - SF7BW125 to SF12BW125 583 +))) 515 515 585 +((( 516 516 867.3 - SF7BW125 to SF12BW125 587 +))) 517 517 589 +((( 518 518 867.5 - SF7BW125 to SF12BW125 591 +))) 519 519 593 +((( 520 520 867.7 - SF7BW125 to SF12BW125 595 +))) 521 521 597 +((( 522 522 867.9 - SF7BW125 to SF12BW125 599 +))) 523 523 601 +((( 524 524 868.8 - FSK 603 +))) 525 525 605 +((( 606 + 607 +))) 526 526 609 +((( 527 527 (% style="color:blue" %)**Downlink:** 611 +))) 528 528 613 +((( 529 529 Uplink channels 1-9 (RX1) 615 +))) 530 530 617 +((( 531 531 869.525 - SF9BW125 (RX2 downlink only) 619 +))) 532 532 533 533 534 534 ... ... @@ -550,48 +550,92 @@ 550 550 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 551 551 552 552 641 + 553 553 === 2.8.3 CN470-510 (CN470) === 554 554 644 +((( 555 555 Used in China, Default use CHE=1 646 +))) 556 556 648 +((( 557 557 (% style="color:blue" %)**Uplink:** 650 +))) 558 558 652 +((( 559 559 486.3 - SF7BW125 to SF12BW125 654 +))) 560 560 656 +((( 561 561 486.5 - SF7BW125 to SF12BW125 658 +))) 562 562 660 +((( 563 563 486.7 - SF7BW125 to SF12BW125 662 +))) 564 564 664 +((( 565 565 486.9 - SF7BW125 to SF12BW125 666 +))) 566 566 668 +((( 567 567 487.1 - SF7BW125 to SF12BW125 670 +))) 568 568 672 +((( 569 569 487.3 - SF7BW125 to SF12BW125 674 +))) 570 570 676 +((( 571 571 487.5 - SF7BW125 to SF12BW125 678 +))) 572 572 680 +((( 573 573 487.7 - SF7BW125 to SF12BW125 682 +))) 574 574 684 +((( 685 + 686 +))) 575 575 688 +((( 576 576 (% style="color:blue" %)**Downlink:** 690 +))) 577 577 692 +((( 578 578 506.7 - SF7BW125 to SF12BW125 694 +))) 579 579 696 +((( 580 580 506.9 - SF7BW125 to SF12BW125 698 +))) 581 581 700 +((( 582 582 507.1 - SF7BW125 to SF12BW125 702 +))) 583 583 704 +((( 584 584 507.3 - SF7BW125 to SF12BW125 706 +))) 585 585 708 +((( 586 586 507.5 - SF7BW125 to SF12BW125 710 +))) 587 587 712 +((( 588 588 507.7 - SF7BW125 to SF12BW125 714 +))) 589 589 716 +((( 590 590 507.9 - SF7BW125 to SF12BW125 718 +))) 591 591 720 +((( 592 592 508.1 - SF7BW125 to SF12BW125 722 +))) 593 593 724 +((( 594 594 505.3 - SF12BW125 (RX2 downlink only) 726 +))) 595 595 596 596 597 597 ... ... @@ -616,111 +616,219 @@ 616 616 * Check what sub-band the LoRaWAN server ask from the OTAA Join Accept message and switch to that sub-band 617 617 * Use the Join successful sub-band if the server doesn’t include sub-band info in the OTAA Join Accept message ( TTN v2 doesn't include) 618 618 619 - 620 620 === 2.8.5 AS920-923 & AS923-925 (AS923) === 621 621 753 +((( 622 622 (% style="color:blue" %)**Default Uplink channel:** 755 +))) 623 623 757 +((( 624 624 923.2 - SF7BW125 to SF10BW125 759 +))) 625 625 761 +((( 626 626 923.4 - SF7BW125 to SF10BW125 763 +))) 627 627 765 +((( 766 + 767 +))) 628 628 769 +((( 629 629 (% style="color:blue" %)**Additional Uplink Channel**: 771 +))) 630 630 773 +((( 631 631 (OTAA mode, channel added by JoinAccept message) 775 +))) 632 632 777 +((( 778 + 779 +))) 633 633 781 +((( 634 634 (% style="color:blue" %)**AS920~~AS923 for Japan, Malaysia, Singapore**: 783 +))) 635 635 785 +((( 636 636 922.2 - SF7BW125 to SF10BW125 787 +))) 637 637 789 +((( 638 638 922.4 - SF7BW125 to SF10BW125 791 +))) 639 639 793 +((( 640 640 922.6 - SF7BW125 to SF10BW125 795 +))) 641 641 797 +((( 642 642 922.8 - SF7BW125 to SF10BW125 799 +))) 643 643 801 +((( 644 644 923.0 - SF7BW125 to SF10BW125 803 +))) 645 645 805 +((( 646 646 922.0 - SF7BW125 to SF10BW125 807 +))) 647 647 809 +((( 810 + 811 +))) 648 648 813 +((( 649 649 (% style="color:blue" %)**AS923 ~~ AS925 for Brunei, Cambodia, Hong Kong, Indonesia, Laos, Taiwan, Thailand, Vietnam**: 815 +))) 650 650 817 +((( 651 651 923.6 - SF7BW125 to SF10BW125 819 +))) 652 652 821 +((( 653 653 923.8 - SF7BW125 to SF10BW125 823 +))) 654 654 825 +((( 655 655 924.0 - SF7BW125 to SF10BW125 827 +))) 656 656 829 +((( 657 657 924.2 - SF7BW125 to SF10BW125 831 +))) 658 658 833 +((( 659 659 924.4 - SF7BW125 to SF10BW125 835 +))) 660 660 837 +((( 661 661 924.6 - SF7BW125 to SF10BW125 839 +))) 662 662 841 +((( 842 + 843 +))) 663 663 845 +((( 664 664 (% style="color:blue" %)**Downlink:** 847 +))) 665 665 849 +((( 666 666 Uplink channels 1-8 (RX1) 851 +))) 667 667 853 +((( 668 668 923.2 - SF10BW125 (RX2) 855 +))) 669 669 670 670 671 671 672 672 === 2.8.6 KR920-923 (KR920) === 673 673 861 +((( 674 674 (% style="color:blue" %)**Default channel:** 863 +))) 675 675 865 +((( 676 676 922.1 - SF7BW125 to SF12BW125 867 +))) 677 677 869 +((( 678 678 922.3 - SF7BW125 to SF12BW125 871 +))) 679 679 873 +((( 680 680 922.5 - SF7BW125 to SF12BW125 875 +))) 681 681 877 +((( 878 + 879 +))) 682 682 881 +((( 683 683 (% style="color:blue" %)**Uplink: (OTAA mode, channel added by JoinAccept message)** 883 +))) 684 684 885 +((( 685 685 922.1 - SF7BW125 to SF12BW125 887 +))) 686 686 889 +((( 687 687 922.3 - SF7BW125 to SF12BW125 891 +))) 688 688 893 +((( 689 689 922.5 - SF7BW125 to SF12BW125 895 +))) 690 690 897 +((( 691 691 922.7 - SF7BW125 to SF12BW125 899 +))) 692 692 901 +((( 693 693 922.9 - SF7BW125 to SF12BW125 903 +))) 694 694 905 +((( 695 695 923.1 - SF7BW125 to SF12BW125 907 +))) 696 696 909 +((( 697 697 923.3 - SF7BW125 to SF12BW125 911 +))) 698 698 913 +((( 914 + 915 +))) 699 699 917 +((( 700 700 (% style="color:blue" %)**Downlink:** 919 +))) 701 701 921 +((( 702 702 Uplink channels 1-7(RX1) 923 +))) 703 703 925 +((( 704 704 921.9 - SF12BW125 (RX2 downlink only; SF12BW125 might be changed to SF9BW125) 927 +))) 705 705 706 706 707 707 708 708 === 2.8.7 IN865-867 (IN865) === 709 709 933 +((( 710 710 (% style="color:blue" %)**Uplink:** 935 +))) 711 711 937 +((( 712 712 865.0625 - SF7BW125 to SF12BW125 939 +))) 713 713 941 +((( 714 714 865.4025 - SF7BW125 to SF12BW125 943 +))) 715 715 945 +((( 716 716 865.9850 - SF7BW125 to SF12BW125 947 +))) 717 717 949 +((( 950 + 951 +))) 718 718 953 +((( 719 719 (% style="color:blue" %)**Downlink:** 955 +))) 720 720 957 +((( 721 721 Uplink channels 1-3 (RX1) 959 +))) 722 722 961 +((( 723 723 866.550 - SF10BW125 (RX2) 963 +))) 724 724 725 725 726 726 ... ... @@ -732,6 +732,7 @@ 732 732 * Blink once when device transmit a packet. 733 733 734 734 975 + 735 735 == 2.10 Firmware Change Log == 736 736 737 737 ... ... @@ -746,26 +746,51 @@ 746 746 747 747 = 3. Configure LSPH01 via AT Command or LoRaWAN Downlink = 748 748 990 +((( 749 749 Use can configure LSPH01 via AT Command or LoRaWAN Downlink. 992 +))) 750 750 751 -* AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 752 -* LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 994 +* ((( 995 +AT Command Connection: See [[FAQ>>path:#H6.FAQ]]. 996 +))) 997 +* ((( 998 +LoRaWAN Downlink instruction for different platforms: [[IoT LoRaWAN Server>>path:/xwiki/bin/view/Main/]] 999 +))) 753 753 1001 +((( 754 754 There are two kinds of commands to configure LSPH01, they are: 1003 +))) 755 755 756 -* (% style="color:#4f81bd" %)** General Commands**. 1005 +* ((( 1006 +(% style="color:#4f81bd" %)** General Commands**. 1007 +))) 757 757 1009 +((( 758 758 These commands are to configure: 1011 +))) 759 759 760 -* General system settings like: uplink interval. 761 -* LoRaWAN protocol & radio related command. 1013 +* ((( 1014 +General system settings like: uplink interval. 1015 +))) 1016 +* ((( 1017 +LoRaWAN protocol & radio related command. 1018 +))) 762 762 1020 +((( 763 763 They are same for all Dragino Device which support DLWS-005 LoRaWAN Stack. These commands can be found on the wiki:[[End Device AT Commands and Downlink Command>>path:/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/]] 1022 +))) 764 764 1024 +((( 1025 + 1026 +))) 765 765 766 -* (% style="color:#4f81bd" %)** Commands special design for LSPH01** 1028 +* ((( 1029 +(% style="color:#4f81bd" %)** Commands special design for LSPH01** 1030 +))) 767 767 1032 +((( 768 768 These commands only valid for LSPH01, as below: 1034 +))) 769 769 770 770 771 771 ... ... @@ -779,15 +779,28 @@ 779 779 780 780 781 781 1048 +((( 782 782 (% style="color:#037691" %)**Downlink Command: 0x01** 1050 +))) 783 783 1052 +((( 784 784 Format: Command Code (0x01) followed by 3 bytes time value. 1054 +))) 785 785 1056 +((( 786 786 If the downlink payload=0100003C, it means set the END Node’s Transmit Interval to 0x00003C=60(S), while type code is 01. 1058 +))) 787 787 788 -* Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 789 -* Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 1060 +* ((( 1061 +Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 1062 +))) 1063 +* ((( 1064 +Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 790 790 1066 + 1067 + 1068 +))) 1069 + 791 791 == 3.2 Set Interrupt Mode == 792 792 793 793 Feature, Set Interrupt mode for GPIO_EXIT. ... ... @@ -797,16 +797,31 @@ 797 797 [[image:image-20220607171716-9.png]] 798 798 799 799 1079 +((( 800 800 (% style="color:#037691" %)**Downlink Command: 0x06** 1081 +))) 801 801 1083 +((( 802 802 Format: Command Code (0x06) followed by 3 bytes. 1085 +))) 803 803 1087 +((( 804 804 This means that the interrupt mode of the end node is set to 0x000003=3 (rising edge trigger), and the type code is 06. 1089 +))) 805 805 806 -* Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 807 -* Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1091 +* ((( 1092 +Example 1: Downlink Payload: 06000000 ~/~/ Turn off interrupt mode 1093 +))) 1094 +* ((( 1095 +Example 2: Downlink Payload: 06000003 ~/~/ Set the interrupt mode to rising edge trigger 1096 +))) 808 808 1098 +((( 1099 + 1100 +))) 809 809 1102 + 1103 + 810 810 == 3.3 Calibrate Sensor == 811 811 812 812 Detail See [[Calibration Guide>>path:#H2.7Calibration]] for the user of 0x13 and 0x14 downlink commands ... ... @@ -981,9 +981,13 @@ 981 981 982 982 === 4.3.2 Replace the battery === 983 983 1278 +((( 984 984 You can change the battery in the LSPH01.The type of battery is not limited as long as the output is between 3v to 3.6v. On the main board, there is a diode (D1) between the battery and the main circuit. If you need to use a battery with less than 3.3v, please remove the D1 and shortcut the two pads of it so there won’t be voltage drop between battery and main board. 1280 +))) 985 985 1282 +((( 986 986 The default battery pack of LSPH01 includes a ER26500 plus super capacitor. If user can’t find this pack locally, they can find ER26500 or equivalence, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes) 1284 +))) 987 987 988 988 989 989 ... ... @@ -1004,7 +1004,9 @@ 1004 1004 (% style="background-color:yellow" %)** USB TTL RXD <~-~-~-~-> UART_TXD** 1005 1005 1006 1006 1305 +((( 1007 1007 In the PC, you need to set the serial baud rate to (% style="color:green" %)**9600**(%%) to access the serial console for LSPH01. LSPH01 will output system info once power on as below: 1307 +))) 1008 1008 1009 1009 1010 1010 [[image:1654593712276-618.png]] ... ... @@ -1012,7 +1012,6 @@ 1012 1012 Valid AT Command please check [[Configure Device>>path:#H3.ConfigureLSPH01viaATCommandorLoRaWANDownlink]]. 1013 1013 1014 1014 1015 - 1016 1016 = 6. FAQ = 1017 1017 1018 1018 == 6.1 How to change the LoRa Frequency Bands/Region == ... ... @@ -1021,7 +1021,6 @@ 1021 1021 When downloading the images, choose the required image file for download. 1022 1022 1023 1023 1024 - 1025 1025 = 7. Trouble Shooting = 1026 1026 1027 1027 == 7.1 AT Commands input doesn’t work == ... ... @@ -1029,7 +1029,6 @@ 1029 1029 In the case if user can see the console output but can’t type input to the device. Please check if you already include the (% style="color:green" %)**ENTER**(%%) while sending out the command. Some serial tool doesn’t send (% style="color:green" %)**ENTER**(%%) while press the send key, user need to add ENTER in their string. 1030 1030 1031 1031 1032 - 1033 1033 = 8. Order Info = 1034 1034 1035 1035 Part Number: (% style="color:blue" %)**LSPH01-XX** ... ... @@ -1046,7 +1046,6 @@ 1046 1046 * (% style="color:red" %)**IN865**(%%): LoRaWAN IN865 band 1047 1047 * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band 1048 1048 1049 - 1050 1050 = 9. Packing Info = 1051 1051 1052 1052 ... ... @@ -1061,7 +1061,6 @@ 1061 1061 * Package Size / pcs : cm 1062 1062 * Weight / pcs : g 1063 1063 1064 - 1065 1065 = 10. Support = 1066 1066 1067 1067 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.